ABOUT EMPIRE OFFICEABOUT EMPIRE OFFICE2011

105 Madison Avenue • New York, NY 10016 • 212.607.55003201 Commerce Parkway • Miramar, FL 33025 • 954-435-7300

f 212.607.5650 • www.empireoffice.com

Table of Contents

SECTION PAGE #

3History of Empire

What Empire Offers

Mapping Process

Workflo Chart

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4-5

6

7Workflow Chart

Employee Locations

National Scope

National Volume

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8

9

10National Volume

We are Where you Are

Project Installations

International Installations

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11

12

13International Installations

Vendors List

Organizational Chart

Environmental Policy

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15

16y

References 17

105 Madison Avenue • New York, NY 10016 • 212.607.55003201 Commerce Parkway • Miramar, FL 33025 • 954-435-7300

f 212.607.5650 • www.empireoffice.com

For 2011, Empire Office is proud to celebrate our 64th year of service tobusiness communities around the nation. Empire Office is a recognizedindustry leader and the preeminent Steelcase furniture dealer in the UnitedStates. Additionally, we support a list of over 300 manufacturers to meet ourcustomers’ overall needs.The leadership of Empire is now three generations strong. Founded in 1946by Abraham Gaslow, Empire started with a team of five employees. Sixtyyears later, over 260 employees make up the Empire team. The founder’sson, Larry Gaslow, is now Empire’s Chairman. His son, Peter Gaslow, wasnamed President and CEO in 2006named President and CEO in 2006.Together, this dynamic father/son team continues to carry on the tradition ofthe family name by upholding the highest standards of quality andexemplary service to both the public and private sectors.

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what we have to offer

• Account Management• Asset Management• Computer-aided Planning

• Purchasing• Relocation Management• Refinishing

Empire’s Dealership Services

• Delivery• Furniture Repair• Installation• Order Management• Project Management

• Rentals• Specifying Services• Touch-up• Warehouse Facilities• Warranty Services

Manufacturer Relationships• Strength: Through client base, creative solutions, volume• Understanding: Through experience• Contribution: Through volume, market penetration, relationships

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Attention to Detail

At the heart of every successful project is a process that ensures everything runs smoothly.

Empire’s Support Commitment:• Review all drawings, products and specifications• Recommend changes that will reduce costs and create efficiencies• Verify all finishes and COM’s• Assess loading areas and building rules for ease of delivery• Interface with client, architectural/design team and project consultants• Create milestone dates and critical paths• Create milestone dates and critical paths• Prepare specifications for order• Track orders with the factory• Attend job meetings• Prepare and distribute updates to team members• Schedule deliveries and installations• Assist electrician /voice data team with wiring installations through furniture• Help supervise and troubleshoot all deliveries and installations• Create and execute punchlist• Discuss and institute post move-in service plan with client

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Mapping process

The basis of every successful business relationship is organization and a clear understanding of responsibilities.

In order to achieve success, a mapping process meeting needs to occur.

This mapping meeting should contain key personnel and key Empire Office team members.

Mapping Process Meeting:

-Review how your company does business

- Review how Empire Office does business

- Address your business’ expectations

- Together we will come up with a process that will ensure a seamless

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- Together we will come up with a process that will ensure a seamless

approach to success.

Workflow Process Chart

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Employee Locations

Empire Office currently has:

15 Out-of-Town Field Supervisors15 Out-of-Town Field Supervisors

25 Full-Time NY area Field Supervisors

All Field Managers have a laptop, cell phone, Blackberry and digital

camera in the field to enhance their communication with the office

and the client.

In addition to our New York Headquarters and Florida Office weIn addition to our New York Headquarters and Florida Office, we

have FULL-TIME EMPIRE EMPLOYEES located in:

CALIFORNIA

ILLINOIS

PENNSYLVANIA

TEXAS

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National Scope

• Empire’s national installation dept has been in existence for over 30 years.• We provide turnkey service for installations anywhere in the country.• We have successfully completed over 4,000 national account projects.• Over the years we have established a core network of dealers and installers throughout the country.throughout the country.

Customer Benefi ts• An entire department is dedicated to servicing national accounts.• Every project is assigned a team of professionals with current in-depth knowledge of the geographic location requirements, rules and regulations.• We provide a seamless approach to project management.

Nationally Completed Client Installations:C /S C

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Alliance Bernstein • AXA • Citigroup/Smith Barney • JP Morgan • MMC • Merrill Lynch • NASD • PricewaterhouseCoopers • Skadden, Arps, Slate • UBS/PaineWebber • Whole Foods • Willis

National Volume

Empire has installed $440,000,000 of furniture from 2003 to the present outside of the Metro NY Area:

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We are where you are

State total by Empire Sales

State total by Empire Sales

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Project Installations

Empire has successfully installed projects for the following clients:

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International Installations

Internationally, Empire has completed installations in various countries as listed below with their respective clients:

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Partial Vendor List

Empire Office works with an array of distinguished national and international furniture vendors that manufacture top line products. Through our vendors we are capable of meeting each client’s needs with classic modern and eclectic furniture lines Below is aneeds with classic, modern and eclectic furniture lines. Below is a partial listing of some of our many vendors:

Affordable Interior Gunlocke Company National Office FurnitureSystems (AIS)Arnold Desk Inc.Baker Furniture CompanyBernhardt DesignBright Chair CompanyC

p yHalcon CorporationHolly Hunt Inc.Hon CompanyHBF/Hickory Business Furniture, Inc.

NienkamperNucraft FurnitureNurture by SteelcaseOffice Specialty, LtdPaoli, Inc.

Cabot WrennCCN InternationalCoalesseCommercial File of NYCouncill CompanyDesign Within Reach

HumanscaleICF Group CompaniesIzzy Design CorpJofco, IncKeilhauer Industries Ltd.KI

Peter Pepper Products PolyVision CorporationRaynor SeatingSpinneybeckSteelcase Inc.Svend NielsenDesign Within Reach

DetailsDavis Furniture IndustriesDates Weiser FurnitureEgan Visual InternationalEvolve Furniture Group

KIKimball OfficeKnoll StudioKrug Furniture Inc.LaCour TradingLight Corporation

Svend NielsenTuohy FurnitureThe Designtex GroupThe Harter GroupVitraUnifor, Inc.p

FrezzaGeiger InternationalGlobal Industries, Inc.Gordon International

g pMaharamMomentumModern Office SystemsMuraFlex

Wall/Goldfi ngerWhitehall FurnitureZoom Seating

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Organizational Chart

Lawrence GaslowChairman

Peter GaslowPresident/ CEO

Richard GulardoCOO

Marty HillsCFOCOO CFO

Michael Pfaeffle

Judy Field Frank McEnaney

Jay Jocelyn Corrigan

Edward Pfaeffle

Director of Technology

SVP Specifier

PM Services

McEnaneyVP Service &Installation

BinkowskiSVP Sales -

Florida

Rosemary DauwalterVP Sales

CorriganSVP Sales

& Marketing

WalshComptroller

Administration

NY &,FLOps

National InstallD t

Joseph Scali-

S i

Jamie Hecht

I T

Project Mgmt.D t

Design Dept

Order EntryAR & AP

George Abate

HBE SalesFlorida Sales

NY Sales Teams

&

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Ops Dept. Service I.T.Dept.Dept. AR & AP Dept.

HBE Sales Team

Sales Team

&Marketing

Environmental Policy

Vision and Objective:To excel in the care, protection, replenishment and restoration of our earth and nurturing the communities in which we live, work, or share the environment.

Mission:To optimize the client objectives while protecting its environment from damage, advancing human health, social responsibility and economic prosperity. To advance the practice of sustainability through collaboration with clients, business partner and environmental thought leaders.

Methodology:Share knowledge among and with our suppliers to increase sustainable development in our worldworld.

Select manufacturing partners dedicated to the protection of the environment and health of employees, neighbors and clients through proactive environmental management that reduces waste, promotes recycling and conserves resources.

Advocate to our trading partners in manufacturing and demolition the best practices inAdvocate to our trading partners in manufacturing and demolition the best practices in complying with environmental laws and regulations while encouraging them to reduce and measure their environmental footprint.

Create and implement environmental training courses as our corporate responsibility to ensure employee ownership and stewardship.

Work cooperatively with environmental groups, suppliers, dealers, clients and researchers to promote better and safer products and processes.

Introduce and advocate for the inclusion of measured environmental achievements by our manufacturing partners, and argue their competitive advantage in supplier selection.

Offer expert support in the decision-making required to safely recycle or dispose of use furniture to enable clients to exit environmentally unfriendly products of yesteryear in an environmentally sound way.

Sensitize new clients to the environmental issues in the selection of their new products.

At Empire we are dedicated to the promotion and education of our employees

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At Empire, we are dedicated to the promotion and education of our employees, suppliers, friends, neighbors and clients to these accomplishments to inspire them to do the same and to create critical competition in marking these achievements as a basis to win new business.

References

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