ABM Sales Presentation Final v2 Ext

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    The B2B Digital Marketing Shift

    (Presentation of results for a commissioned study conducted by Forrester Consulting on

    behalf of American Business Media)

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    Agenda

    What do B2B marketers believe are the mosteffective marketing vehicles?

    How effective are online marketing vehicles?

    How is the B2B marketing mix changing?

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    Survey Background

    American Business Media commissioned ForresterConsulting to conduct a survey of B2B marketers

    Survey fielded JulyAugust 2005 to a screenedsubset of members of eRewards panel

    867 responses across a wide range of industriesand titles

    Click herefor more on the survey methodology

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    DefinitionsWhen the respondents completed the survey, they used the following definitions:

    Business-to-business / trade marketing efforts:targeting large, small, or medium-sizedcompan

    ies, small offices or home offices, retailers, wholesalers, or distributors

    General business magazines and newspapers:publications that cover broad business

    issues and economic topics (e.g., Wall Street Journal, Business Week, Forbes, etc)

    Industry-specific / trade magazines (business-to-business/trade):publications that

    focus on news and trends affecting a specific industry (e.g., Progressive Grocer, MedicalEconomics)

    Web-based events:product demonstrations, briefings, or presentations on clients,product/services, and/or industry topics conducted for customers and/or prospects on theInternet using services like Webex, etc.

    In-person events:trade shows, conferences, product demonstrations, or presentations onindustry topics conducted for customers and/or prospects held in-person at a hotel or othermeeting facility.

    Online marketing:e.g., ads, search, email, directories, and sponsored Web content.

    In the course of this presentation, we use these additional terms:

    Online advertising: e.g., search, ads, and content sponsorship on Web sites.

    Other online marketing: e.g., Web-based events, email lists, and online directories.

    Marketing communications: e.g., public relations, custom publications, printednews

    letters

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    Key findingsB2B Marketing Mix

    Industry-specific marketing opportunities of all kinds (trade shows,magazines, web sites) are viewed as more effective than general businessmagazines or web sites.

    The most effective branding vehicles include in-person events and industryspecific magazines. Online is as effective at branding as general businessmagazines and TV.

    The most effective lead generation vehicles include in-person events, industryspecific magazines, and online marketing.

    Fewer marketers will use general business magazines, direct mail, andnewspapers, and those using these media will only minimally increasespending, implying a shift of marketing budget allocation toward digitalmedia.

    48% of B2B marketers use online marketing today, and spend 24% of theirbudget online

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    29.9%

    31.8%

    37.4%

    37.9%

    39.0%

    39.7%

    39.8%

    42.9%

    44.6%

    50.2%

    51.7%

    60.9%

    Printed directories

    Radio

    Newspapers

    General business magazines

    Printed newsletters

    Direct mail

    Online marketing

    TV

    Custom publications

    Industry-specific / trade magazines

    Public relations

    In-person events

    Industry-Specific Vehicles Are Most Effective

    For BrandingHow effective are the following marketing tactics at building brand image?

    (Base: 867 US B2B marketers; Source: Forrester Consulting Survey for ABM)

    (On a scale of 1 to 6, 1 being very ineffective and 6 being very effective, the chart reflects the percentage selecting 5or 6)

    Online is as

    effective asTV, general

    businessmagazines,

    and newspapers

    Confidence interval: + /3.3 percentage points

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    30.7%

    31.7%

    33.3%

    34.6%

    35.3%

    36.3%

    41.3%

    42.0%

    42.1%

    45.4%

    47.4%

    62.6%

    Radio

    Printed directories

    Newspapers

    General business magazines

    Printed newsletters

    TV

    Custom publications

    Direct mail

    Online marketing

    Public relations

    Industry-specific / trade magazines

    In-person events

    Industry-Specific Vehicles Are Most Effective For

    Lead Generation

    How effective are the following marketing tactics at generating qualified leads?

    (Base: 867 US B2B marketers; Source: Forrester Consulting Survey for ABM)

    (On a scale of 1 to 6, 1 being very ineffective and 6 being very effective, the answers reflect a combination of 5 and 6)

    Online is moreeffective thanTV, general

    businessmagazines, andnewspapers

    Confidence interval: + /3.3 percentage points

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    2005 B2B Marketing Spending

    (Base: 867 US B2B marketers;Source: Forrester Consulting Survey for ABM)

    Industry-specific/trademagazines areviewed asmore effective

    than generalpublications,but receive asmaller shareof budget.

    Events

    15%

    Direct Mail

    9%

    General

    publications

    12%Marketingcommunications

    16%

    TV and radio

    15%

    Directories

    3%

    Other

    2%

    Online

    12%

    Company web site

    9%

    Trade

    magazines

    7%

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    2005 B2B Online Marketing Spending

    Web Events9%

    Email lists

    8%

    Industry specific sites

    37%

    General sites

    40%

    Online Directories

    6%

    (Base: 406 US B2B marketers using online in 2005; Source: Forrester Consulting Survey for ABM)

    Percent of 2005 Online Marketing budget by tactic

    General sites includes portals such as Yahoo!, search sites such as Google, and general business sites such as Forbes.com

    Industry-

    specific/tradesites areviewed asmore effectivethan generalsites, but

    receive asmaller shareof budget.

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    Almost Half Of B2B Marketers Are Using Online

    Marketing

    (Base: 867 US B2B marketers; Source: Forrester Consulting Survey for ABM)

    Which of the following B2B / trade marketing tactics has your

    company used in 2004 and/or 2005? Which will you use in 2008?

    26.8

    35.3

    43.5

    46.9

    41.3

    37.7

    41.4

    45.8

    45.4

    56.2

    48.7

    60.2

    24.8

    33.0

    35.1

    35.6

    38.6

    41.6

    44.1

    44.1

    48.3

    48.7

    54.6

    60.8

    Printed directories

    Radio

    Printed newsletters

    Newspapers

    General business magazines

    Public relations

    TV

    Custom publications

    Industry-specific/trade magazines

    Direct mail

    Online marketing

    In-person events

    2008

    2004/5

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    Online Marketers Have Already Shifted 24% of the

    Budget to Online

    6.18

    18.17

    1.83

    2.18

    5.70

    4.20

    3.31

    3.37

    4.52

    10.09

    5.82

    5.06

    7.42

    7.77

    14.37

    0.00

    0.17

    1.83

    2.81

    4.25

    5.80

    6.44

    6.75

    7.73

    8.22

    8.58

    8.98

    9.90

    12.20

    16.34

    Other Online Marketing

    Online Advertising

    Other*

    Printed directories

    Public relations

    Radio

    Printed newsletters

    General business magazines

    Custom publicationsYour companys Web site*

    Industry-specific / trade magazines

    Newspapers

    Direct mail

    Television

    In-person events

    Offline marketersOnline marketers

    Using your best estimate, what percent of your business-to-business/trade

    marketing budget was spent on each of the following marketing tactics in 2005?

    (Base: 867 US B2B marketers; Source: Forrester Consulting Survey for ABM)

    Note: Offline marketers are defined as those who indicated they are not using any online marketing vehicles in 2004 or 2005.

    *Adjusted for offline marketers.

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    3.46

    3.49

    3.79

    3.80

    4.02

    4.10

    4.14

    4.16

    4.39

    4.50

    4.60

    5.18

    1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00 5.50 6.00

    Newspapers

    General business magazines

    Direct mail

    Custom publications

    Printed newsletters

    Industry-specific/trade magazines

    Online advertising

    Other online marketing

    Public relations

    In-person events

    TV

    Your companys Web site

    Online Marketing Will Be More Important Than

    Direct Mail and General Business MagazinesHow much of a role will the following marketing tactics play in your B2B/trade marketing budget in 2008?

    (Base: 867 US B2B marketers; Source: Forrester Consulting Survey for ABM)

    (Mean rating on a scale of 1 to 6, 1 being experimental role and 6 being major role)

    Experimental role Major role

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    Discussion Points

    What is your mix of industry-specific vs generalbusiness marketing vehicles?

    How important is online marketing in your plans?What role does it play currently?

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    Appendix

    1. Study Objective and Methodology

    2. Marketing Goals

    3. Online Marketing Data by BIN

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    Appendix 1Study Objectives And Methodology

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    Objectives

    As digital marketing becomes more mainstream, ABM members wonder howit will impact their business. But most research on digital marketing onlyaddresses consumer marketing, not B2B. ABM engaged ForresterConsulting for an independent analysis of the trends in B2B digitalmarketing spend across 21 categories of B2B marketers.

    Specifically, the project addressed the following questions:

    What percent of marketing spend do B2B marketers allocate to digitalmedia?

    What is the value proposition of digital marketing and how big a role will itplay in the future?

    What are the perceived strengths and weaknesses of each element of theB2B marketing mix?

    How will spending on digital marketing change in the next three years andwhere will the money come from?

    For each of the 21 categories of B2B marketers, what percentage of thebudget is currently being spent on digital media and how important willdigital media become in the next three years?

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    Methodology

    Forrester developed research and screener questions for an online survey jointlywith the American Business Media to address the current and future state ofbusiness-to-business digital marketing.

    Forrester fielded screener questions to a predetermined portion of the eRewardspanel to identify qualified respondents.

    Membership into the eRewards panel is by invitation only. Potential panelists canrequest an invitation through an eRewards sponsor (i.e., American Airlines, Hilton,Hertz, etc.). Once the potential panelist completes an online profile and the requestis accepted, panelist will then receive a notification via email.

    Members can earn up to $1 in e-Rewards for each e-mail they receive, and muchmore for providing their opinions on periodic research surveys. Once sufficientcurrency has been accumulated, members can then redeem their e-Rewards forrewards from companies like American Airlines, BLOCKBUSTER, Hertz, Hilton,IBM, Omaha Steaks, and e-Bags.

    There are over a half million active business panelists.

    Forrester fielded the entire survey (including screeners) to qualified eRewardspanelists and received a total of 867 respondents within 21 various industry areas.

    Click hereto return to the presentation

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    Appendix 2: Respondent data

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    23.4%

    31.1%

    18.7%

    5.3%

    4.7%

    16.7%

    Less than $500,000

    $500,000 to less than $5 million

    $5 million to less than $15

    million

    $15 million to less than $20million

    $20 million to less than $30

    million

    $30 million or more

    Respondents By 2005 Marketing Budget

    (Base: 867 B2B US marketers; Source: Forrester Consulting Survey for ABM)

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    Respondents By Company Revenue

    38.2%

    19.8%

    9.0%

    16.3%

    16.7%

    Less than $100 million

    $100 million to less than

    $500 million

    $500 million to less than

    $1 billion

    $1 billion to less than $10

    billion

    $10 billion or more

    (Base: 867 B2B US marketers; Source: Forrester Consulting Survey for ABM)

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    Respondents By Title

    6.6%

    9.6%

    15.9%

    8.1%

    17.6%

    7.0%

    11.3%

    6.9%

    17.0%

    Individual contributor to Marketing or

    Advertising

    Manager of Sales

    Manager of Marketing, Online

    Marketing, or Advertising

    Director of Sales

    Director of Marketing, Online

    Marketing, or Advertising

    VP of Sales

    VP of Marketing or Advertising

    CMO or direct report to CMO

    President or CEO

    (Base: 867 B2B US marketers; Source: Forrester Consulting Survey for ABM)

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    Appendix 3Marketing Goals

    One survey question presented respondents with a list of 12specific marketing goals and asked them to pick the bestmedium from each from the following list of advertisingchoices:

    General business publications

    Industry-specific publications General business Web sites

    Industry-specific Web sites

    Your companys Web site

    None of the above The following page lists the 12 marketing goals

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    The best medium to reach decision makers The best medium to reach senior executives that approve purchases

    The best medium to reach other purchase influencers

    The best medium to reach the highest percentage of prospects for mycompanys products/services

    The best medium to raise awareness of my companys products and services The best medium to enhance the credibility of my companys products/services

    The best medium to reach highly involved users/readers

    The best medium in terms of the frequency the audience reads/uses it

    The best medium in terms of users/readers level of trust in the content

    The best medium to generate the most qualified leads

    The best medium to generate the highest number of leads

    The best medium for ROI

    Review the statements below and indicate which

    advertising option, if any, in your opinion best

    matches the statement

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    Appendix 4Online Marketing Data by BIN

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    B2B Marketing Profile -- Architecture

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    46.7%

    56.7% 13.3%

    26.7%

    30.0%

    23.3%2004

    2005

    B2B Marketing Profile -- Architecture

    Respondent Profile - Annual Revenues

    $100 million to less

    than $1 billion30%

    $1 billion to $10billion or more

    17%

    Less than $100

    million

    53%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 30Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileArchitecture

    Base: N=30Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines10.8%

    Custo m publications

    7.4%

    Industry-specific/t rade magazines

    6.7%

    Direct mail

    6.3%

    Online marketing

    11.3%

    In-person events

    10.5%

    Other

    7.3%

    Radio

    6.3%

    Printed newsletters

    6.4%

    Public relations

    4.6%

    TV

    11.5%

    Printed directories

    0.8%

    Newspapers

    10.1%

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    B2B Marketing Profile -- Architecture

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 30Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile -- Automotive

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    43.80%

    37.50% 25.00%

    34.40%

    37.50%

    18.80%2004

    2005

    B2B Marketing Profile -- Automotive

    Respondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    25%

    $1 billion to $10

    billion or more

    34%

    Less than $100

    million

    41%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N=32Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileAutomotive

    Base: N=32Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazi nes

    4.0%

    Cust om publicat ions

    6.4%

    Indust ry- specif ic/ t rade magazines

    7.6%

    Direct mail

    6.1%

    Online market ing

    17.2%

    In-person event s

    9.2%

    Other

    4.5%

    Radio

    12.7%

    Printed newsletters

    1.9%

    Public relations

    3.9%

    TV

    16.8%

    Printed directories

    1.2%

    Newspapers

    8.6%

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    B2B Marketing ProfileAutomotive

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 32Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileAviation

    Base: N= 39Source: Forrester Consulting Survey for ABM

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    35.90%

    28.20% 35.90%

    23.10%

    35.90%

    38.50%2004

    2005

    B2B Marketing Profile -- Aviation

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    28%

    $1 billion to $10

    billion or more

    39%

    Less than $100

    million

    33%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 39Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile -- Aviation

    2005 Budget Allocation

    General business magazines

    5.2%

    Custom publications

    9.3%

    Industry-specific/trade magazines

    9.8%

    Direct mail

    4.9%

    Online market ing

    17.0%

    In-person events

    18.6%

    Other

    10.5%

    Radio3.0%

    Printed newsletters

    6.9%

    Public relations

    5.1%

    TV

    5.0%

    Printed directo ries

    2.2%

    Newspapers

    2.5%

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    B2B Marketing Profile -- Aviation

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 39Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile Banking, Finance &

    Insurance

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    36.20%

    27.70% 44.70%

    19.10%

    27.70%

    42.60%2004

    2005

    B2B Marketing Profile Banking, Finance &

    InsuranceRespondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    32%

    $1 billion to $10

    billion or more

    34%

    Less than $100

    million

    34%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 47Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile Banking, Finance &

    Insurance

    Base: N= 47Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    6.2%

    Custom publicatio ns

    10.7%

    Industry-specific/trade magazines

    6.2%

    Direct mail

    10.5%

    Online marketing

    7.3%

    In-person events

    5.4%

    Other

    10.4%

    Radio

    3.8%

    Printed newsletters

    6.9%

    Public relations

    3.0%

    TV

    11.1%

    Printed directories

    1.8%

    Newspapers

    16.7%

    B2B Marketing Profile -- Banking Finance &

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    B2B Marketing Profile -- Banking, Finance &

    Insurance

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N= 47

    Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile Building, Design &

    Construction

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    40.00%

    37.80% 40.00%

    20.00%

    22.20%

    40.00%2004

    2005

    B2B Marketing Profile Building, Design &

    ConstructionRespondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    47%

    $1 billion to $10

    billion or more

    18% Less than $100

    million

    36%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 45Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile Building, Design &

    Construction

    Base: N= 45Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    4.0%

    Custom publications

    4.6%

    Direct mail

    9.6%

    Online marketing10.7%

    In-person events

    19.2%

    Other

    9.3%

    Industry-specif ic/ trade magazines

    7.2%

    Radio

    2.8%

    Printed newsletters

    5.4%

    Public relations

    6.0%

    TV

    10.2%

    Printed director ies

    4.8%

    Newspapers

    6.2%

    B2B Marketing Profile Building Design &

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    B2B Marketing Profile Building, Design &

    Construction

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N=45

    Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile Business, Advertising and

    Marketing

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    43.60%

    41.80% 40.00%

    10.90%

    18.20%

    45.50%2004

    2005

    B2B Marketing Profile Business, Advertising and

    MarketingRespondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    24%

    $1 billion to $10billion or more

    22%

    Less than $100

    million

    55%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 55Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile Business, Advertising &

    Marketing

    Base: N= 55Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    6.3%

    Custo m publications

    3.1%

    Industry-specific/trade magazines

    7.7%

    Direct mail

    11.1%

    Online marketing

    21.1%

    In-person events

    14.4%

    Other

    4.8%

    Radio

    5.2%

    Printed newsletters

    2.2%

    Public relations

    4.6%

    TV

    9.9%

    Printed directories

    2.0%

    Newspapers

    7.7%

    B2B Marketing Profile -- Business, Advertising &

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    B2B Marketing Profile Business, Advertising &

    Marketing

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 55

    Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile -- Computing

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    35.00%

    16.70% 43.30%

    31.70%

    40.00%

    30.00%2004

    2005

    B2B Marketing Profile -- Computing

    Respondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    18%

    $1 billion to $10

    billion or more

    47%

    Less than $100

    million

    35%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 69Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileComputing

    Base: N= 69Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    7.8%

    Custom publications6.9%

    Industry-specific/ trade magazines

    7.1%

    Direct mail

    7.5%

    Online marketing

    20.5%

    In-person events

    10.3%

    Other

    6.7%

    Radio

    4.8%

    Printed newsletters

    3.8%

    Public relations

    5.2%

    TV

    9.5%

    Printed directories

    1.5%

    Newspapers

    8.4%

    B2B M k ti P fil C ti

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    B2B Marketing Profile -- Computing

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 69

    Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileElectric Engineering

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    24.20%

    30.30% 36.40%

    30.30%

    33.30%

    45.50%2004

    2005

    B2B Marketing ProfileElectric Engineering

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    42%

    $1 billion to $10

    billion or more

    30%

    Less than $100million

    27%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 33Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileElectric Engineering

    Base: N= 33Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    Custo m publications

    1.6%Industry-specific/ trade magazines

    8.1%

    Direct mail

    4.5%

    Online marketing

    14.6%

    In-perso n events

    9.2%

    Other

    12.1%

    General business magazines8.9%

    Radio3.2%

    Printed newsletters

    3.4%

    Public relations

    6.1%

    TV

    17.7%

    Printed directories

    4.4%

    Newspapers

    6.3%

    B2B Marketing Profile Electric Engineering

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    B2B Marketing Profile -- Electric Engineering

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 33

    Source: Forrester Consulting Survey for ABM

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    B2B Marketing Profile -- Government

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    25.70%

    25.70% 37.10%

    22.90%

    37.10%

    51.40%2004

    2005

    B2B Marketing Profile -- Government

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    31%

    $1 billion to $10

    billion or more

    34%

    Less than $100

    million

    34%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N=35Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileGovernment

    Base: N= 35Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    2.1%

    Custom publications

    5.7%

    Industry-specific/trade magazines

    1.8%

    Direct mail6.7%

    Online marketing

    14.1%

    In-person events

    15.2%

    Other

    4.5%

    Radio

    5.1%

    Printed newsletters

    7.1%

    Public relations

    9.3%

    TV

    13.7%

    Printed directories2.9%

    Newspapers

    11.9%

    B2B Marketing Profile Government

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    B2B Marketing Profile -- Government

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 35

    Source: Forrester Consulting Survey for ABM

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    42.90%

    39.30% 33.90%

    23.20%

    26.80%

    32.10%2004

    2005

    B2B Marketing Profile -- Healthcare

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    34%

    $1 billion to $10

    billion or more

    32%

    Less than $100

    million

    34%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N=56Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileHealthcare

    Base: N= 56Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    4.3%

    Custom publications

    3.3%

    Industry-specific/trade magazines

    5.4%

    Direct mail

    12.2%

    Online marketing

    8.4%

    In-person events

    11.9%

    Other

    5.3%

    Radio

    9.3%

    Printed newsletters

    6.3%

    Public relations3.1%

    TV

    18.7%

    Printed directories

    1.8%

    Newspapers

    10.1%

    B2B Marketing Profile -- Healthcare

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    B2B Marketing Profile -- Healthcare

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 56

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Manufacturing &

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    B2B Marketing Profile Manufacturing &

    Processing

    B2B Marketing Profile Manufacturing &

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    42.10%

    31.60% 22.80%

    42.10%

    45.60%

    15.80%2004

    2005

    B2B Marketing Profile Manufacturing &

    ProcessingRespondent Profile - Annual Revenues

    $100 million to less

    than $1 billion23%

    $1 billion to $10

    billion or more56%

    Less than $100

    million21%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 57

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Manufacturing &

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    B2B Marketing Profile Manufacturing &

    Processing

    Base: N= 57

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    7.2%

    Custom publications

    5.6%

    Industry-specific/ trade magazines

    12.6%

    Direct mail

    8.3%

    Online marketing

    14.4%

    In-person events

    22.2%

    Other

    2.6%

    Radio

    1.8%

    Printed newsletters

    5.3%

    Public relations

    3.1%

    TV9.2%

    Printed directories

    1.2%

    Newspapers

    6.4%

    B2B Marketing Profile -- Manufacturing &

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    Processing

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N=57

    Source: Forrester Consulting Survey for ABM

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    B2B Marketing ProfileMovies, Radio & TV

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    20.00%

    23.30% 43.30%

    20.00%

    33.30%

    46.70%2004

    2005

    B2B Marketing ProfileMovies, Radio & TV

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    33%

    $1 billion to $10

    billion or more

    30%

    Less than $100

    million

    37%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    B2B M k i P fil M i R di & TV

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    B2B Marketing ProfileMovies, Radio & TV

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    2.5%

    Custo m publications

    5.1%

    Industry-specific/trade magazines

    6.8%

    Direct mail

    4.3%

    Online marketing

    24.2%

    In-person events

    8.3%

    Other

    2.4%

    Radio6.9%

    Printed newsletters

    2.2%

    Public relations

    7.9%

    TV

    18.6%

    Printed directories

    1.6%

    Newspapers

    9.3%

    B2B Marketing Profile -- Movies, Radio & TV

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    B2B Marketing Profile Movies, Radio & TV

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 30

    Source: Forrester Consulting Survey for ABM

    B2B M k ti P fil Ph ti l

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    B2B Marketing ProfilePharmaceuticals

    B2B M k ti P fil Ph ti l

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    35.50%

    29.00% 29.00%

    48.40%

    41.90%

    16.10%2004

    2005

    B2B Marketing ProfilePharmaceuticals

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    26%

    $1 billion to $10

    billion or more

    45%

    Less than $100million

    29%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 31

    Source: Forrester Consulting Survey for ABM

    B2B M k ti P fil Ph ti l

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    B2B Marketing ProfilePharmaceuticals

    Base: N= 31

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    3.5%

    Custom publications

    6.9%

    Industry-specific/trade magazines

    7.6%

    Direct mail

    13.0%

    Online market ing23.5%

    In-person events

    19.5%

    Other

    4.6%Radio

    1.3%

    Printed newsletters2.7%

    Public relations5.8%

    TV

    8.5%

    Printed directories

    0.7%

    Newspapers

    2.4%

    B2B Marketing Profile -- Pharmaceuticals

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    e g o e ceu c s

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N=31

    Source: Forrester Consulting Survey for ABM

    B2B M k ti P fil P f i l S i

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    B2B Marketing ProfileProfessional Services

    B2B M k ti P fil P f i l S i

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    46.40%

    42.90% 26.80%

    19.60%

    30.40%

    32.10%2004

    2005

    B2B Marketing ProfileProfessional Services

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    29%

    $1 billion to $10billion or more

    23%

    Less than $100

    million

    48%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N=56

    Source: Forrester Consulting Survey for ABM

    B2B M k ti P fil P f i l S i

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    B2B Marketing ProfileProfessional Services

    Base: N= 56

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    Custom publications

    8.9%

    Industry-specific/ trade magazines

    5.7%

    Direct mail

    7.9%

    Online marketing

    15.4%

    In-person events

    25.5%

    Other

    4.4%

    General business magazines

    6.6%

    Radio

    2.8%

    Printed newsletters

    7.3%

    Public relations5.9%

    TV3.2%

    Printed directories

    2.6%

    Newspapers

    3.8%

    B2B Marketing Profile -- Professional Services

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    g

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N=56

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Resources

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    B2B Marketing ProfileResources

    B2B Marketing Profile Resources

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    20.00%

    23.30% 43.30%

    40.00%

    33.30%

    40.00%2004

    2005

    B2B Marketing ProfileResources

    Respondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    43%

    $1 billion to $10

    billion or more

    40%

    Less than $100

    million17%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Resources

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    B2B Marketing ProfileResources

    Base: N=30

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    7.3%

    Custom publications

    6.4%

    Industry-specific/trade magazines

    4.7%

    Direct mail

    6.2%

    Online marketing

    24.2%

    In-person events

    17.0%

    Other

    5.4%

    Radio

    3.2%

    Printed newsletters

    3.2%

    Public relations

    6.0%

    TV

    9.5%

    Printed director ies

    1.8%

    Newspapers

    5.2%

    B2B Marketing Profile -- Resources

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    g

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Restaurant

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    B2B Marketing ProfileRestaurant

    B2B Marketing Profile Restaurant

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    53.30%

    50.00% 26.70%

    23.30%

    23.30%

    20.00%2004

    2005

    B2B Marketing ProfileRestaurant

    Respondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    30%

    $1 billion to $10

    billion or more

    20%

    Less than $100

    million

    50%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Restaurant

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    B2B Marketing ProfileRestaurant

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    1.7%

    Custom publications

    5.9%

    Industry-specific/ trade magazines

    5.3%

    Direct mail

    11.2%

    Online marketing

    20.9%

    In-person events

    15.0%

    Other

    4.8%

    Radio6.8%

    Printed newsletters

    5.3%

    Public relations

    5.3%

    TV

    8.1%

    Printed directo ries

    4.0%

    Newspapers

    5.5%

    B2B Marketing Profile -- Restaurant

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    g

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Retail Services

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    B2B Marketing ProfileRetail Services

    B2B Marketing Profile Retail Services

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    15.80%

    24.60% 29.80%

    45.60%

    45.60%

    38.60%2004

    2005

    B2B Marketing ProfileRetail Services

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    18%

    $1 billion to $10

    billion or more

    44%

    Less than $100

    million

    39%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N=57

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Retail Services

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    B2B Marketing ProfileRetail Services

    Base: N= 57

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    4.0%

    Custom publications

    6.9%

    Industry-specific/trade magazines

    10.5%

    Direct mail

    14.0%

    Online marketing

    15.9%

    In-person events

    13.6%

    Other

    5.3%

    Radio6.4%

    Printed newsletters

    6.7%Public relations

    4.2%

    TV

    6.4%

    Printed director ies

    3.3%

    Newspapers

    2.9%

    B2B Marketing ProfileRetail Services

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    g

    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N= 57

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Science and R&D

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    B2B Marketing Profile Science and R&D

    B2B Marketing Profile Science and R&D

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    34.30%

    31.40% 45.70%

    14.30%

    22.90%

    51.40%2004

    2005

    B2B Marketing Profile Science and R&D

    Respondent Profile - Annual Revenues

    $100 million to less

    than $1 billion

    31%

    $1 billion to $10billion or more

    26% Less than $100

    million

    43%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 35

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Science and R&D

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    Base: N= 35

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines1.2%

    Custo m publications

    6.9%

    Industry-specific/trade magazines

    9.8%Direct mail

    8.2%

    Online marketing28.4%

    In-person events

    18.9%

    Other

    1.9%

    Radio

    4.2%

    Printed newsletters

    3.4%

    Public relations

    4.3%

    TV

    4.7%

    Printed directo ries

    3.3%

    Newspapers

    4.8%

    B2B Marketing Profile -- Science and R&D

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    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5

    Base: N=35

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Transportation

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    B2B Marketing Profile Transportation

    B2B Marketing Profile Transportation

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    44.90%

    40.80% 28.60%

    28.60%

    30.60%

    26.50%2004

    2005

    B2B Marketing Profile Transportation

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    25%

    $1 billion to $10

    billion or more

    33%

    Less than $100

    million

    43%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 49

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile Transportation

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    B2B Marketing Profile Transportation

    Base: N= 49

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    4.4%

    Custom publications

    7.5%

    Direct mail

    10.8%

    Online marketing

    12.4%

    In-person events

    16.4%

    Other

    3.1%

    Radio5.9%

    Printed newsletters

    4.2%

    Public relations3.8%

    TV

    8.9%

    Printed directo ries

    6.6%

    Newspapers

    6.3%Industry-specific/trade magazines

    9.6%

    B2B Marketing Profile -- Transportation

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    Marketing tactics

    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic

    2008

    2004/5Base: N= 49

    Source: Forrester Consulting Survey for ABM

    B2B Marketing Profile -- Travel

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    B2B Marketing Profile -- Travel

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    43.30%

    26.70% 40.00%

    30.00%

    33.30%

    23.30%2004

    2005

    a et g o e ave

    Respondent Profile - Annual Revenues

    $100 million to lessthan $1 billion

    37%

    Less than $100

    million

    33%

    $1 billion to $10

    billion or more

    30%

    Less than $1 million $1 million to $10 million More than $10 million

    Marketing Spend

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    B2B Marketing ProfileTravel

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    g

    Base: N= 30

    Source: Forrester Consulting Survey for ABM

    2005 Budget Allocation

    General business magazines

    3.5%

    Custom publications

    2.6%

    Industry-specif ic/ trade magazines

    4.1%

    Direct mail

    4.6%

    Online marketing

    30.6%

    In-person events

    24.4%

    Other

    4.2%

    Radio

    6.8%

    Printed newsletters

    0.7%

    Public relations3.7%

    TV

    7.6%

    Printed directo ries

    1.8%

    Newspapers

    5.4%

    B2B Marketing Profile -- Travel

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    % of 2005

    budget

    % of respondents increasing

    marketing spend by more

    than 5% in 2008

    % using this marketing

    tactic