Active listening

Submitted To:- Submitted by :-

swati mam Abhishek chaubey

Aiss. Prof. 2115405

Applied science mech. 1 sem

Learning objectives •define the concept of active listening•define the importance of active listening•use appropriate techniques to practice active listening

To listen means:

to understand to feel to perceive to sense

The way to become a better listener is to practice “active listening”

Hear what people are really saying Hear not only the words Try to understand the hole message

The active listening is about understanding.

We retain:

7% from words 38% from sounds (the tone of voice,

rhythm, accent, pauses) 55% from body language

We are only really hear the first 2-5 minutes of a conversation.

TIP: for a better concentration, try to repeat in your mind the words the speaker says. This will reinforce their message and help you control mind drift.

Becoming an active listener

Pay attention

Look at the speaker directly Avoid being distracted by the

environmental factors Listen to the speaker’s “body language”

Becoming an active listener

Show that you are listening

Nod occasionally Smile or use other facial expressions Note your posture Encourage the speaker with expressions

like: yes, oh, huh, wow

Becoming an active listener

Provide feedback

Paraphrasing: “What I’m hearing is…” or “Sounds like you are saying…”

Asking clarifying questions like: “What do you mean when you say…”

Summaries

Becoming an active listener

Avoid judgment

Don’t interrupt Choose to listen, rather than judge Always allow the speaker to finish

Becoming an active listener

Respond appropriately

Be candid, open and honest in your response

Assert your opinions respectfully Put yourself in the speaker’s “shoes”

“Smart people talk while wise people listen”

Confucius

THANK YOU