ABC HospitalProposed Exit Interviewing

Plan and Process

Sperduto & Associates, Inc.2007

Main Objectives of Our Process

Help pinpoint the causes of turnover and implement strategies to increase retention.

Identify potential action opportunities to increase retention, employee engagement, productivity, morale, and loyalty; in effect, decreasing the loss of valuable human capital.

Note trends and help with interventions as appropriate.

Analyze the correlations and relationship between turnover and employee satisfaction ratings.

Main Objectives of Our Process

Create a positive atmosphere around leaving and increase the willingness to return by voluntary turnovers

Create a process to gather data from employees as they leave to: Maximize openness and honesty of

responses Maximize response rate Present data back in a meaningful way to

Top Leadership Department Heads

Major Steps for Electronic Exit Interview

Major Milestones/

Tasks of Implementing the Exit Interview Agree on process of collecting data Agree on instrument for collecting data

and how data will be reported Agree on frequency of reporting results

Exit Interview Process Development & Implementation

Agree on modes and process

for collecting data

Agree on instrumentfor collecting

data and how it will be reported

Instrument puton Sperduto website and beta test

done by HR

Any changes to theinstrument orprocess made

based on feedback

Results Produced

Annual TrendsAnalyzed

Exit interviewing isintegrated into

other HR processes

Exit InterviewImplementation

ABC Hospital Proposed Exit Interview Process

yes

no

Employee called and more data

collected

Employee requests follow-up call

from consultants

Phone consultation available if requested

by client

No further action required by employee

Employee dataadded to database

Written reports shared with HR and

Top Management

Employee Voluntarily orInvoluntarilyTerminated

Taken to Kioskto complete Exit

InterviewSurvey

EmployeeCompletes online

Survey and receives confirmation number to give to HR

Employee sent link

The Instrument

S&A has expertise in survey development to maximize usefulness, reliability, and validity.

Our questions are compiled from research conducted by our consultants and are both numerical and open-ended.

Web-based or paper exit interview takes about 15 minutes to complete.

Our web-based system is very user-friendly for both employees and HR.

Information Provided…

Organizational Mission Leadership Reputation of the

organization Pay Benefits Hiring process Diversity of employees Coworkers

Environment Skill development Job security Stress Level Career

advancement Scheduling Employee

treatment And Much More!

Gather information at an organizational and departmental level on how the employees perceive the:

And receive a database of employees who would reconsider working with your organization in the future!

The Reports

Detailed but friendly reports and graphs to help your organization pinpoint potential action opportunities.

Breakdowns by departments and demographics, as long as the threshold of three responses is met for confidentiality.

Receive anonymous verbatim comments from departing employees.

Correlating Data

We can correlate data with patient satisfaction and other important work variables to improve organizational outcomes (i.e., turnover, absenteeism).

Presenting Results to Management

Written reports shared with HR and Top Management

Phone consultation available if requested by client