— ABB ME A SUREMENT & ANALY TICS

Measurement Care service agreementsTaking care of all your service needs

3M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS 2 M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS

— ABB Measurement Care

Let ABB take care of your assets, so you can take care of your business.

Whatever your needs or expectations, ABB can tailor a service solution to match. ABB provides lifecycle services including spare parts management, performance based services and rapid response packages to get your process moving, all bundled in a service agreement. A strategic partnership with ABB improves production efficiency and reduces capital outlays.

Asset management and process reliability

Rapid response

Lifecycle management

Performance improvement

Measurement Care

—The customized service solutionTailored to your needs

Rapid responseGuaranteed urgent action within an agreed time frame.You can count on professional prioritized support from highly skilled specialists.

Lifecycle managementProduct age and condition can adversely affect the performance of your process. An installed base assessment coupled with an effective preventive maintenance program improves uptime whilst reducing capital costs.

Performance improvementRemote and on-site monitoring identifies ways to improve process performance. Monitoring allows accurate predictive maintenance plans to be employed to keep products running at optimum levels.

Comprehensive service portfolio maximizing installed base value and process performance.

Advanced services delivered by professionals providing best-in-class solutions. Sharing our knowledge and passion for innovation.

Reliable support guaranteed through telephone hot lines and on-site assistance. Dedicated preventive maintenance scheme to extend product life time and process uptime.

Expertise with a proven track record built over decades of delivering service solutions.For your peace of mind.

—Three layers of support

Asset management and process reliability

Measurement Care

Rapid response

Lifecycle management

Performance improvement

4 M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS 5M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS

—The customized service solutionTailored to your needs

Let ABB help to restore your process back to normal and minimize the impact of unplanned downtime.

Corrective maintenanceService professionals dispatched to site equipped with genuine spare parts and certified tools.

Workshop repairSkilled technicians providing off-line repair and calibration services.Guaranteed priority for your repair within contractually agreed time frame.

Contract managementProfessional contract management ensures a smooth service delivery with single point of contact.Regular communication to ensure customer satisfaction and continuous improvement.

Technical supportRemote technical support to quickly return process to normal. Easy access to certified professionals for accurate diagnosis.

Your needs ABB Service offering Service description Benefits

Day to day support Contract management Single point of contact between you and local ABB Service Team

- Dedicated phone number to access ABB services - Priority support with pre-defined response time - Optimized service products delivery - Contract performance review

Day to day support Terms, conditions and price agreement

Pre-defined agreement terms - No commercial discussions when prompt support is needed

- Speed up support processes - Known costs and rates

Budget forecast Lifecycle status Review of the installed base lifecycle status

- Updated equipment lifecycle status - Spare parts list tailored on Lifecycle Status outcomes

Problem solving Technical support Remote support from ABB experts when a fault occurs

- Fast remote diagnosis - Problem fixing through remote guidance - Priority for support

Problem solving Corrective maintenance

Emergency on-site service - Return your process back to normal - 365 days a year support - Guaranteed on-site visit

Problem solving Repair workshop Device is repaired at ABB facility and delivered back to you

- Repair performed by certified lab technicians - Work covered by warranty - Agreed repair and delivery time frame

Rapid response services core offering

6 M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS 7M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS

—The customized service solutionTailored to your needs

Tailored maintenance programs to service and manage your installed base throughout the entire products lifetime.

Lifecycle assessmentInstalled base evaluation with improvement plan to help secure long-term process perfor-mance and forecast future capital andoperational budgets by year.

Spare parts managementAccess stress-free spare parts management and secure parts delivered on time, 365 days a year. Let ABB worry about partobsolescence, depreciation and storage.

Preventative maintenanceRegular on-site maintenance, service and calibra-tion to maximise uptime, extend product life and meet local regulations.It’s good to know ABB professionals take care of your products!

Asset management and process reliability

Measurement Care

Rapid response

Lifecycle management

Performance improvement

Your needs ABB Service offering Service description Benefits

Spare parts availability

Spare parts management

Spare parts stock availability and management

- Guaranteed spare parts availability - Genuine spare parts covered by a warranty - No obsolescence and deterioration cost - Annual spare parts check - Logistic and Inventory managed by ABB

Budget forecast and performance optimization

Lifecycle assessment Evaluation of the actual assets status with evolution and replacement strategy

- Updated assets status - Effective lifecycle management plan - Rational budget definition - Minimize capital and operational budget surprises

Minimize failures and extend product lifetime

Preventive maintenance Scheduled on-site maintenance visits - Corrective maintenance reduction - Product specific maintenance - Predictable costs - Performed by certified and skilled service engineers

Lifecycle management core offering

8 M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS 9M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS

Asset management and process reliability

Measurement Care

Rapid response

Lifecycle management

Performance improvement

—The customized service solutionTailored to your needs

ABB can be your strategic partner to improve the efficiency, availability, reliability and safety of your products.

—Maintenance concept based on real-time findings extends your assets' lifetime with predictive services

Condition monitoringScheduled product health check provides service recommendations based on condition monitoring findings. On-site or through secure remote con-nection.

Predictive maintenanceSecure product performance and minimize unex-pected stoppages and downtime.Planned maintenance based on our product knowledge and real-time remote service analysis.

Your needs ABB Service offering Service description Benefits

Minimize unexpected failures

Condition monitoring

On-site or Remote access for health monitoring and troubleshooting

- Scheduled on-site/remote assets health monitoring - Remote troubleshooting - Priority on support - Condition-based maintenance strategy

Performance optimization

Predictive maintenance

Maintenance intervention planned

- Minimize critical failure and downtime - Predictable costs - Device performance improvement

Performance improvement core offering

10 M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS 11M E A S U R E M E NT C A R E S E RV I CE AG R E E M E NT S TA K I N G C A R E O F A L L YO U R SER V I CE N EEDS

Training ABB University offers a wide range of training courses from E-learnings, on-site and classroom trainings. Customised training can also be pro-vided based on your needs.

ReplacementIf downtime is unacceptable, a pre-configured replacement ready to install can make the difference between profit and loss.

My ABBSingle on-line entry point to access ABB wide range of services, available 24/7 and accessible from every location.

Resident engineerOn-site certified service engineers secure the highest level of performance with the lowest downtime possible.

Engineering and ConsultingOptimize your existing installed base to improve data quality and availability.Secure compliance to emission monitoring legislation.

Evergreen warrantyThe worry-free solution that protects your investment throughout the products’ lifecycle.

—Optional services

Measurement care provides a flexible approach to meet your needs and create added value

—Additional service offeringYour needs ABB Service offering Service description Benefits

Problem solving Remote troubleshooting

Remote access for urgent troubleshooting

- On-demand remote troubleshooting - Priority on support - Accurate fault analysis

Minimal downtime Replacement Replacement of existing products

- Scheduled lifecycle management operation - Exchange unit availability to keep analysis running

Day to day on-site support

Resident engineer Service engineers constantly working at your plant

- Real-time daily support - Minimize failures - Deep knowledge of your process - Safety enhancements

Training Training Availability of various levels of training

- Improve in-house personnel skills - Wide range of face-to-face trainings and e-learnings - Customized training availability

Warranty Evergreen warranty Warranty coverage - Known bill - Reliable maintenance strategy

Consulting Engineering and consulting My ABB

Environmental services Engineering and product consulting

- Competent consulting - Wide range of environmental services to reach

legislation compliance - Engineering optimization of the existing system

—Prevent and predict

Tough environments, wear and tear of critical components, and age itself affect your assets performance and can cause unexpected failures. Different service approaches can positively affect and extend your assets lifetime over long-term operation.

—Wherever and whenever you need

With more than 250 service technicians you can count on us to provide fast, local, reliable support; 7 days a week, 365 days a year.We take care of your assets, so you can take care of your business.

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Minorfailure

Upgrades,Performance

services

PM programsand training

Insufficient orno maintenance

Commissioning Warranty Installation life

Extended installation life

—To find your local ABB contact visit:abb.com/service

For more product information visit:abb.com/measurement-care

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© Copyright 2017 ABB. All rights reserved. Specifications subject to change without notice.