Aadhaar enabled Public Distribution System (AePDS) · 2.4.3. To record all MLS Point transactions...
Transcript of Aadhaar enabled Public Distribution System (AePDS) · 2.4.3. To record all MLS Point transactions...
Details of RFI 2013
Page 1 of 27
Aadhaar enabled Public Distribution System (AePDS)
REQUEST FOR INFORMATION (RFI)
for
Selection of Device Partners for implementing Aadhaar enabled PDS (AePDS) with PoS devices
with weighing machine integration in Six Districts (Anantapur, Chittoor, East Godavari,
Karimnagar, Hyderabad, Ranga Reddy) in Andhra Pradesh.
July, 2013
Consumer Affairs, Food & Civil Supplies Department
Government of Andhra Pradesh
Civil Supplies Bhavan, Somajiguda
Hyderabad – 500 082
Phone/Fax: (040) 23310462/23310617
www.apcivilsupplies.gov.in
email: [email protected]
Details of RFI 2013
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Contents
1. Acronyms and Abbreviations……………………………………………………………………………………………..3
2. Project Background……………………………………………………………………………………………………………5
3. Schedule of RFI Events………………………………………………………………………………………………………12
4. Outline of Scope of Work, Functional Requirements………………..………………………………… 13
5. Technical Specifications…………………………………………………………………………………………………..20
6. Participant Information
6. A. Details of Interested Bidder….……………………………………………………………………………………...23
6. B. Documents Requirement Check List………………………………………………………………………..24
6 C. Qualification Criteria Check List……………………………………………………………………………. .26
Details of RFI 2013
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1. Acronyms and Abbreviations
Abbreviation Description
AePDS Aadhaar Enabled Public Distribution System
APL Above Poverty Line
APSCSCL A P State Civil Supplies Corporation Limited
AUA/ASA Authentication User Agency/Authentication Service Agency
BG Bank Guarantee
BPCL Bharat Petroleum Corporation Limited
BPL Below Poverty Line
CA,F&CS Dept Consumer Affairs, Food & Civil Supplies Department
CCS Commissioner of Civil Supplies
CDMA Code Division Multiple Access
Cr Crore (Rs.)
DD Demand Draft
DKR Dynamic Key Register
DSR Daily Sales Register
EMD Earnest Money Deposit
e-POS Electronic Point of Sale
FPS Fair Price Shop
GPRS General Packet Radio Service
GoI Government of India
HPCL Hindustan Petroleum Corporation Limited
HO Head Office
INR Indian Rupee
IOCL Indian Oil Corporation Limited
KL Kilo Litre
KOD Kerosene Oil Depot
L Lakhs (Rs)
MD(APSCSC) Managing Director (APSCSC)
Details of RFI 2013
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MIS Management Information system
MLS Point Mandal Level Stock Point
NR/Hawker Nominated Retailers (Kerosene)
OTP One Time Password
PDS Public Distribution System
PoS device Point of Sale Device
RFP Request for Proposal
SDK Software Development kit
SRS Software Requirement Specification
UIDAI Unique Identification Authority of India
UID/EID Unique Identification/Enrolment Identification Number
RFI Document for Supply of POS Devices
Centre for Good Governance Page 5 of 27
2. PROJECT BACK GROUND
2.1. General Information
2.1.1. Consumer Affairs, Food and Civil Supplies Department, manages the Public Distribution
System (PDS) in delivering for reaching of subsidised food grains, sugar and kerosene and
other commodities to eligible BPL families in rural and urban areas of Andhra Pradesh. Food
grains- mainly rice, wheat, sugar and kerosene are supplied to the eligible families holding
ration cards, through the fair price shops (FPS) authorised by the Department, spread all over
the state at subsidised rates. In Andhra Pradesh, there are about 2,25,00,000 families holding
ration cards and about 45,000 FPSs.
2.2. Issues in the Conventional System:
The common problems being faced by a beneficiary at FPS are listed below.
2.2.1. Non-opening of FPS/NR when the beneficiary wants to draw the commodities
2.2.2. Diversion of commodities which are not drawn by the beneficiaries.
2.2.3. Declares ‘no stock’ even when the FPS has sufficient stocks
2.2.4. Non furnishing of actual closing balances by FPS/NR.
2.2.5. Unable to access all RC data for anywhere, anytime drawal of ration.
2.2.6. No workflow based for mutations/deletions/new application/new entitlement.
2.3. Digitization of Database
2.3.1. The personal data of the card holders and the families, including the fingerprint biometrics of
UIDAI have largely been digitised and are available for use. At present, the accounts in respect
of the subsidised food grains, sugar and kerosene distributed or sold to card holders at the
FPS (the point of sale) are maintained manually and there is no fool proof arrangement to
ensure that the eligible quantity of commodities are issued to the card holders at the
prescribed rates and to the right beneficiaries.
2.4. Project Objectives
2.4.1. To ensure that only a genuine cardholder or his/her family member whose name is listed in
the ration card can draw the commodities with the help of Aadhaar technology platform and
thus aims to eliminate withdrawal of commodities by others.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 6 of 27
2.4.2. To record all FPS/NR transactions electronically, which enables real time MIS on opening
stock, daily sales and closing stock etc and thus aids informed decision making.
2.4.3. To record all MLS Point transactions electronically, which enables real time MIS on opening
stock, daily sales and closing stock etc and thus aids informed decision making.
2.4.4. To facilitate monthly allotment of Stock to FPSs based on real time MIS of stock position
availability.
2.4.5. To facilitate monitoring and detection of any fraudulent transactions.
2.4.6. To establish a communication channel with beneficiaries (by way of sending SMS on arrival of
goods & on purchase of goods), which promotes transparency as well as savings in time &
money on account of unproductive trips to FPS by beneficiaries, for finding out stock arrival.
2.4.7. To ensure that the card holder receives exact quantities of essential commodities as per
his/her entitlement.
2.4.8. To cover all excluded beneficiaries for inclusive growth
2.4.9. To project savings and ensure optimum utilisation of scarce resources
2.4.10. To implement portability for drawing Ration anywhere.
2.4.11. To Provide On –demand Ration card to the Eligible Beneficiaries
2.4.12. To bring in transparency and accountability in the Public Distribution System
2.5. Aadhaar Enabled Public Distribution System (AePDS)
2.5.1. Government of Andhra Pradesh has completed digitising the entire Ration Card Database and
seeding of Aadhaar number into the ration card database. In order to increase transparency,
accountability and efficiency, Aadhaar enabled PDS (AePDS) with PoS devices for automation
of FPS have been taken up as pilot project in 100 shops in East Godavari and 45 shops in
Hyderabad districts.
2.5.2. AePDS is aimed to eliminate all the issues in the conventional system, faced by a beneficiary
at FPS/NR as ePOS allows issue of goods to the family members of Ration Card only with
beneficiary authentication with UIDAI servers, which results in savings to the Government by
plugging all leakages.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 7 of 27
2.5.3. AePDS with POS devices is one of the best technical solution to solve most of the problems
associated with PDS and improves efficiency of PDS. It ensures that the PDS commodities are
drawn by the eligible family members of Ration Card holders only. Each MLS Point/FPS/NR
shall have an Handheld Computer (POS device) with connectivity to the e-POS server of the
CA,F &CS Dept. The beneficiaries of these FPSs/NRs have to draw their commodities duly
authenticating their identity with UIDAI finger prints.
2.5.4. Exception Management process is in place to cover all the beneficiaries for issue of ration.
F&CS Dept implemented federated authentication model which includes Aadhaar
authentication for UID generated beneficiaries and local OTP, Tahsildar authentication, FPS
Owner Authentication (last resort) for exceptional handling for the beneficiaries (for UID not
received beneficiaries and incase of UID rejected cases) to cover all the beneficiaries
transactions of the respective FP Shop. This local OTP authentication is integrated with
Aadhaar authentication system in compliance with standards and specifications issued by
UIDAI from time to time. EID is made mandatory for Exception Handling and Enrollment
facility is provided to obtain EID.
2.5.5. Exception handling mechanism has to be monitored by concerned Tahsildars/ASOs/DSOs on
regular basis to zero down the exceptions over a period of time.
2.6. Procedure for issue of PDS commodities to a beneficiary in FPS/NR under AePDS.
2.6.1. MLS Point in charge lifts commodities from FCI, receives D.Ds from MROs/ASOs and issues
commodities to various FP Shops using authentication in e-POS device and recording the
quantity.
2.6.2. Beneficiaries get an SMS (if mobile number is seeded to their ration card) intimating arrival of
goods at their ration shop in local language and in English.
2.6.3. FPS/NR dealer enters the Ration Card Number (RC No.) into POS device (Handheld
Computer), PoS device (which is connected to e-POS server) receives data (RC No.) from
the central e-POS server, details of Name, Aadhaar Number, Enrolment ID, Mobile Number
of all family members are displayed on the POS device.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 8 of 27
2.6.4. If the beneficiaries’ Aadhaar number has been seeded into the Ration Card database, it is
displayed against their name. Finger print is captured on sensor, Aadhaar number and
finger print are sent to UIDAI server for authentication. On successful authentication
received from UIDAI, the commodities screen is displayed. Beneficiary needs to give all
finger prints for identification of Best Finger Detection When the beneficiary comes for the
first time, BFD is a process to ascertain the best finger of the beneficiary for
authentication.
2.6.5. If the beneficiary has Enrolment ID (EID) but is yet to get the Aadhaar number, System
prompts to seed the EID (if not seeded) and mobile number. After seeding EID and mobile
number, system sends One Time Password (OTP) to the mobile number seeded, the
beneficiary needs to enter the OTP into the POS device for authentication. On successful
authentication Commodities screen will be displayed. In case, the Beneficiary has EID but
does not have Mobile Phone, the system will prompt for finger print of authorised
functionary like Checking Inspector/VRA/VRO etc for authenticating the beneficiary.
Beneficiaries without EID encouraged to get enrolled themselves for Aadhaar and come
with EID for drawing the Ration.
2.6.6. Seeding of EID and Mobile number is one time and exception cases have to be monitored
closely and necessary guidelines to be in place to facilitate close monitoring of exceptional
cases by the concerned authorities.
2.6.7. In case of False Rejections, the system has to prompt for finger print of authorised
functionary like Checking Inspector/VRA/VRO etc., for authenticating the beneficiary.
2.6.8. Once beneficiary is authenticated, available balance commodity details are shown in the
POS device against each beneficiary.
2.6.9. FPS dealer enters commodities being issued and then confirms to the server
2.6.10. The quantities issued will be recorded in the Central e-POS transaction database and
success report is given to POS device, POS Device then generates a print/receipt showing
the items, quantity, rate, date, time and total amount to be paid for further processing.
2.6.11. SMS is given to the registered mobile (if any) with the card with the transaction details.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 9 of 27
2.7. FPSs in e-POS will be periodically replenished by the commodities sold in that period as
per the system alerts to the concerned officers including JC. This event has to be triggered
whenever the available balance reaches to a minimum balance level. The minimum
available balance quantity to be fixed and informed to the respective stake holders for
periodical replenishment. The periodical issues to be added into the total allocation.
2.8. POS device (in FPS/NR/KOD/MLS Point) loaded with Client Software weighing
machine integration: The e-POS device (Handheld Computer loaded with client side
application software) communicates with e-POS server duly using the web services
provided by e-POS server. Each POS device will have a unique device ID which will be
mapped to a FPS in the e-POS Transaction Database.
2.8.1. Beneficiary needs to authenticate himself, for drawing ration, considering following possible
Scenarios;
2.8.1.1. Has UID Number
2.8.1.1.1. If Beneficiary has UID Number, he needs to give all finger prints, only once, for ‘Best Finger
Detection (BFD)’ BFD is a process to ascertain the best fingers of the beneficiary. Best Finger
increases chances of successful authentication. If the beneficiaries Aadhaar number has
been seeded into the Ration Card database, it is displayed against their name.
2.8.1.1.2. Beneficiary’s finger print is captured from the sensor available on e-PoS, for authentication
of beneficiary.
2.8.1.1.3. Aadhaar number and finger print are sent to UIDAI server for authentication. On successful
authentication received from UIDAI, the commodities screen is displayed.
2.8.1.1.4. In case of authentication failure by a real beneficiary, the system will prompt for OTP or
finger print of authorised functionary like Checking Inspector/VRA/VRO or OTP, for
authenticating the beneficiary.
2.8.1.2. Does not have UID but only has EID Number
2.8.1.2.1. If the beneficiary has Enrolment ID (EID) but is yet to get the Aadhaar number, System
prompts to seed the EID and mobile number (if not entered already). After seeding EID and
mobile number, system sends One Time Password (OTP) to the mobile number seeded.
Beneficiary needs to enter the OTP into the POS device for authentication. On successful
authentication Commodities screen will be displayed.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 10 of 27
2.8.1.2.2. In case, the Beneficiary has EID but does not have Mobile Phone, the system will prompt for
finger print of authorised functionary like Checking Inspector/VRA/VRO etc for
authenticating the beneficiary.
2.8.1.2.3. Beneficiaries without an EID are encouraged to get enrolled for UID and come with EID No.
for drawing the Ration.
2.8.1.2.4. Once beneficiary is authenticated, available balance commodity details are shown in the
POS device against each beneficiary.
2.8.1.2.5. FPS dealer enters commodities being issued and then confirms to the server.
2.8.1.2.6. The quantities issued will be recorded in the Central ePOS transaction database and success
report is given to POS device. POS Device then generates a receipt showing the items,
quantity, rate, date, time and total amount to be paid for further processing.
2.8.1.2.7. SMS is given to the registered mobile (if any) with the card with the transaction details.
2.8.1.2.8. FPSs in e-POS will be periodically replenished by the commodities sold in that period.
2.9. High level Architecture of ePOS System
2.9.1. AUA Server: Any agency/ organisation which wishes to provide Aadhaar enabled services
using Authentication services provided by UIDAI has to become an AUA (Authentication
User Agency). Dept has become AUA to provide Aadhaar enabled PDS service delivery. AUA
services are developed and maintained by IT-Wing of O/o Commissioner of Civil Supplies.
This AUA (i) takes requests from e-POS server and sends to ASA server and (ii) receives
response from ASA and communicates the same to e-POS server (visit www.uidai.gov.in for
APIs).
2.9.2. ASA Server: As per the norms prescribed by UIDAI, AUA has to communicate to Aadhaar
authentication services through an ASA (Authentication Service Agency), Dept is presently
using BSNL’s ASA services for authentication purpose. ASA is an entity which provides
secured, compliant network connectivity to UIDAI and AUA for enabling Aadhaar
authentication services.
2.9.3. Authentication services by UIDAI: Actual authentication will be performed on UIDAI
servers. The UIDAI authentication server accepts the requests from ASA and after
verification, communicates the response to ASA server duly assigning a unique transaction
ID.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 11 of 27
2.9.4. e-POS device (in FPS/NR) loaded with e-POS client Software: The e-POS device (Handheld
Computer loaded with client side application software)located in FPS communicates with e-
POS server duly using the web-services provided by e-POS server. Each POS device will have
a unique device ID which will be mapped to a FPS in the e-POS Transaction Database.
2.10. e-POS server
2.10.1. e-POS server software core component in the entire architecture, which maintains all
transactions related to FPS, allows the department functionaries to add card holders’
entitlements every month as per norms and allows beneficiary to draw his/her entitlements
from assigned FPS in e-POS. The e-POS server fetches the Ration Card Data from the Ration
Card database, Sales data of current month from the e-POS transaction database, generates
and sends OTP to beneficiaries with EID and Mobile number, authenticates OTP, sends
Aadhaar number and finger print(s) to the AUA server for Authentication/Best Finger
Detection, records the response from AUA server, records the transactions in the e-POS
transaction database. The Biometric authentication is mandatory for all the beneficiaries with
Aadhaar Number. Over a period of time all the beneficiaries will have to provide Aadhaar
number to the department. In case if a beneficiary has enrolled for Aadhaar and is awaiting
Aadhaar number, the software sends OTP. (if the mobile number is seeded) Once the
beneficiary is authenticated the transaction will be allowed. The commodities are supplied to
the FPSs/NRs periodically to the extent of commodities required.
2.10.2. The e-POS server records the goods received at MLS Point and supplied to the FP Shop after
authentication using the Aadhaar enabled PDS (AePDS) with POS device and records
transactions of MLS Point to generate useful MISs.
2.10.3. The e-POS server also records the goods supplied to FPS dealer after authentication of Route
Officer/Checking Inspector and FPS dealer finger print from the Aadhaar Servers.
2.10.4. e-POS server provides web services for generating Daily Transaction Report, Monthly
transaction report, goods received report, available balance report.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 12 of 27
3. Schedule of RFI Events
RFI Schedule
S.No. Events Date
1. Date of Issuance of RFI 31-07-2013
2. Date and Time of Consultation Meeting(RFI) 07-08- 2013
At 03.00 hrs
Contact Details
Commissioner of Civil Supplies,
Consumer Affairs, Food and Civil Supplies Dept,
Civil Supplies Bhavan, Somajiguda
Hyderabad, 500082
Fax: (040) 23310462 / 23310617
Email: [email protected]
Andhra Pradesh
RFI Document for Supply of POS Devices
Centre for Good Governance Page 13 of 27
4. Outline of Scope of Work, Functional Requirements
4.1. Consumer Affairs, Food and Civil Supplies Department (CA, F&CS - herein after referred to as )
invites bids from leading OEM’s/Bidders in the industry for the supply of about 13,000 Hand held POS
Devices along with pre-loaded client side software with weighing machine integration.
4.2. The POS devices along with preloaded client software should be in accordance with the Scope and
Technical Specifications of this RFI. The required POS devices specifications should confirm to the
technical specifications given in Annexure I. The client software shall be developed by the vendor as
per the use cases and work flow given in the RFP. The successful bidder is expected to provide the
following services.
Sl.No Description
1 Supply, Installation and Commissioning of POS devices along with
pre-loaded client software(as per Annexure I ) weighing machine
integration which suits to the PDS domain to interact with server
2 Training on use of POS devices along with software
3 On site warranty Maintenance for 2 years
4 Help Desk Facility for the Devices and Software
RFI Document for Supply of POS Devices
Centre for Good Governance Page 14 of 27
4.3. POS Devices
POS devices should be conforming to the minimum Technical specification in respect of
Hardware and Software given in Annexure-I. The decision of the Commissioner of Civil Supplies/
C.A,F&CS regarding the conformity of the POS devices with enhanced specification stipulated
under Annexure-I hereto shall be final and binding.
4.3.1. POS device should be rugged enough to be handled in roughest condition preferably IP64 -
Conditioning
4.3.2. POS device should be minimally compatible with Linux 2.6 operating system or above version.
4.3.3. POS device should support all connectivity options as specified in Annexure I and shall support
services provided by Telecom Service Providers (BSNL, Idea, Reliance, Airtel, Tata Docomo,
Aircel, Vodafone etc) and other operators operating in Andhra Pradesh.
4.3.4. User manual &Training Material in Telugu and English, Field Training to the stake holders right
from FPS owners to all the staff concerned to be provided.
4.4. Study, Design, Development and Maintenance of Client Software
4.4.1. Client Software should confirm to the hardware and Software specification given in Annexure-I.
4.4.2. Client software should be available in Telugu and English Interface with Unicode Font support.
4.4.3. Each authentication response time should be less than 4-6 seconds.
4.4.4. Vendor needs to study the specific functionality of department and capture such details as part
of SRS which would be the basis for software development. Vendor is expected to study, design,
develop, test and rollout client software for ePoS device at identified districts/ MLS Points/ FP
Shops.
4.4.5. Vendor should submit documentation such as SRS, Design Documents, User Manuals, Training
Manuals and Exit Management Plan etc.
4.4.6. Vendor shall follow standard software development Life Cycle (SDLC) processes for
development of software, conduct all related testing including Performance testing before
proposing for User Acceptance Test (UAT). The Design, Development, Test, Implement,
Operations and Maintenance should adhere to the time lines as per the project plan.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 15 of 27
4.4.7. Once UAT is successful (at pilot locations), department will decide Go-Live date and ask the
Vendor to rollout accepted software, at all locations with POS devices. Vendor should finalise
training plan in consultation with the department and Conduct Workshops and Training to
department officials and end users
4.4.8. The training and registration of the POS devices will be conducted at the Mandal Level at Six
Districts (Anantapur, Chittoor, East Godavari, Karimnagar, Hyderabad, Ranga Reddy) in Andhra
Pradesh.
4.4.9. The e-POS server software is developed by IT-Wing in the O/o Commissioner of Civil Supplies,
and the Vendor/s acknowledges that all intellectual property rights in such e-POS server
software belong to and shall continue to belong to the [Commissioner of Civil Supplies/
CA,F&CS] and the Vendors/vendors shall be provided with access to the necessary aspects of
the ePOS server software solely for the purposes of performing their obligations
envisaged herein and the purchase order and they shall not be entitled to claim any right or
interest of whatsoever nature in respect of such intellectual property rights or any part thereof
notwithstanding the fact that they may have assisted, developed or contributed in the
improvement of all or any aspect of such ePOS server software. The selected Vendor is not
responsible for the development & maintenance of server side software. Vendor is responsible
for the development of Client side POS application software, which communicates with e-POS
server software duly utilising the web services provided by the e-POS server.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 16 of 27
4.4.10. The vendor/s/Vendor/s acknowledges that they will solely be responsible for any
assumptions that are made by them in relation to the ePOS server software for the
purposes of developing the Client side POS application software. Further the
vendor/Vendor/s agrees and acknowledges that client side PoS application software will be
developed by it solely pursuant to this RFP and in course of fulfilling its obligations under RFP
and further acknowledges that all intellectual property rights in such client side POS application
software, in the PoS devices hall belong to [Commissioner of Civil Supplies/ CA,F&CS], and the
Vendors/vendors shall not be entitled to claim any right or interest of whatsoever nature in
respect of such intellectual property rights or any part thereof. Any invention, improvement,
design, process, information, copyright work, computer program, trade mark, trade name or get-
up, work or other output made, created or discovered by the Vendors/vendors in relation to the
client side POS application software, shall, to the fullest extent permitted by applicable law, be
deemed “work made for hire” and belong to and be the absolute property of CA,F&CS, and the
Vendors/vendors hereby assigns to CA,F&CS with full title guarantee and by way of present
assignment of future rights, all such intellectual property capable of assignment by way of
present assignment of future rights, absolutely for the full term of those rights, and further shall
execute all such documents and writings as may be required to be vested and/or assigned, with
full right, title and interest, all such intellectual property right in and/or in favour of CA,F&CS .
The vendor/Vendor/s has to handover the complete Source Code for all components of the
client side POS application, including all related documents, manuals, CD’s, logic flowcharts, etc.
to CA,F&CS Dept. Department should be kept informed of new changes in the client software.
Updated versions of the client software should be pushed to the POS Device automatically,
without any additional costs or expenses. It should be maintained in central server for updating
the client software with single click. The Vendors/vendors shall be required to indemnify,
protect, save and hold harmless CA, F & CS, its officers, directors, nominees and all users, against
all claims, losses, costs, damages, expenses, action, suits and other proceedings, resulting from
infringement of any patent, trade marks, copyrights etc or such other infringements under any
laws including the Copyright Act, 1957 or Information Technology Act 2000 in respect of all the
client side POS application, the PoS devices, and all related hardware, software and equipments
or other systems or software supplied by Vendors/vendors to CA, F & CS from whatsoever
source.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 17 of 27
4.5. Warranty, Support & Maintenance
4.5.1. The Vendor(s) shall provide on-site warranty for a period of 24 months from the date of
Acceptance Certificates at no additional costs. This guarantee/warranty shall cover all items
provided by the bidder irrespective of the fact whether the Bidder(s) have manufactured them or
not.
4.5.2. Warranty period is for a period of 24 months in comprehensive which shall cover the (system
software, Service, On-site, hardware Parts including updation/up gradation of the Operating
System) for all the items from the date of Acceptance of items.
4.5.3. Vendors shall deploy the required support staff and one Technical Lead at district level to fix the
issues raised on day to day basis.
4.5.4. The supplier will provide prompt warranty support and shall attend to any complaint as soon as
the user lodges the complaint at service centre located at Concerned District Head quarter. The
vendor shall keep at least 5% of the devices loaded with software as spare, to provide immediate
replacement, with the service centre during the warranty period for immediate replacement, with
no additional costs.
4.5.5. The complaints received from FPS owners and CA,F&CS staff to call centre have to be registered
with time stamp by classifying the complaints as minor, medium and major based on the nature
of complaint. The response time and service levels will be fixed for resolution of a complaint
based on the classification of complaint and time of registration.
4.5.6. The faulty device is required to be repaired or replaced, with no additional costs, within the
service levels to ensure compliance and for smooth running of system.
4.5.7. The warranty shall include development of new enhancements of client side software as per the
guidelines given by the department, at no additional costs.
4.5.8. The vendor shall have to provide onsite AMC for a period of minimum 3 years after completion
of the 24 month warranty period, on the request of CCS. The supplied POS devices along with
software shall be under warranty (from date of acceptance by CCS) in the initial two years. CCS
may or may not give AMC to the same vendor.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 18 of 27
4.5.9. The scope of software support services shall include preventive and corrective comprehensive
warranty/maintenance and cover installation, on-site diagnosis and resolution of software faults
in response to the reported problems. Vendor will also resolve all the software problems
detected during routine operational support activities and will ensure that the problems are
resolved by repair or appropriate replacement as and when required.
4.5.10. Vendor shall be responsible for modification/ customisation of the accepted software
4.5.11. Change Request is applicable only for development of new module. For all change requests,
Vendor will estimate the man month effort, time taken etc and put up to department for
approval. Vendor is expected to undertake only approved change requests. Change request
procedure will be intimated to the bidder.
4.6. The Bidder should have a service centre with Help Desk facility working from 8.00 am to 8.00 pm
in each district Head Quarter. The contact details (Toll Free Number) and Escalation Matrix of the
Helpdesk service center must be furnished along with the bid. Bidders not having such facility
must furnish an undertaking to open such a helpdesk service centre with call centre in each
district Head Quarter within 7 days of signing of the Agreement in the event of theirs being
awarded the LOI. The help desk Service Centre in each District Head Quarter shall be manned by
support Engineers and one call coordinator. This help desk should log all complaints registered
by the concerned stake holders and this log should be available for CCS to review online upon
login into a system.
4.7. Supply, Installation and Commissioning
4.7.1. All items/Goods need to be supplied to specified delivery points in the District .
4.7.2. Furnishing of a detailed operations and maintenance manual for the supplied items/
4.7.3. Complete technical manual has to be given for the CCS office. The Vendor(s) in respect of all
items/goods will do installation of software/hardware as per specifications mentioned.
4.7.4. The bidder(s) is responsible for reinstallation and up keeping of system softwares such as
Operating System, Firmware and Management Software etc.
4.7.5. The installation, commissioning and support during two years warranty period shall be
done at the risk and cost of the Vendor(s) without any additional costs
RFI Document for Supply of POS Devices
Centre for Good Governance Page 19 of 27
4.7.6. The purchaser will maintain a Register of Assets for all the equipment and assets deployed
by the vendor(s).
4.7.7. The Vendor(s) shall only use licensed software and shall be held liable for any
consequent action arising out of patent/intellectual property right violation and shall not be
liable for any liabilities or damages arising thereof. All licenses shall be directly procured in the
name of the entity nominated by CA, F & CS. The vendor(s) shall not use the designated premises
for any other purpose other than those stated.
4.7.8. Vendor will prepare Bill of Material for “Acceptance Certificate” and submit it to the purchaser.
4.7.9. The Vendor(s) shall deliver all the goods/services as mentioned in the RFI within 5 weeks from
the date of signing of agreement, commission & Operationalization of the same within one week
from the date of delivery.
4.8. Tentative timelines for completion of the bid process are as follows:
S.No Milestone Timeline
1 Date of Signing of Agreement T
2 Designating Project Manager by Vendor T+1st Week
3 Submission of Detailed Project Plan & Escalation Matrix T+1st Week
4 Study of Process Flows & development of SRS and approval of SRS T+2nd Week
5 Development of Software, Internal testing T+4th Week
6 Completion of User Acceptance Test on various PoS devices and Go-
Live decision
T+4th Week
7 Preparation and Submission of Training Manuals & User Manuals T+5th Week
8 Installation of Software T+5th Week
9 Acceptance Certificate T+5th Week
10 Conducting Workshops, TOT Trainings and Delivery of Devices T+5th Week
11 Operationalisation of Helpdesk at CCS office for software issues and all
centre at respective District Head Quarter for device issues
T+6th Week
12 Enhancement, Change Request & Support T+ 8th Week
13 Exit Management Plan should start 3 months before end of support
period (i.e. from 21st month onwards)
CCS reserves the right to modify the above indicative timelines.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 20 of 27
5. Technical Specifications (Hardware and Software) for Hand Held Device for Rollout of AePDS
(to be read jointly as mentioned in the STQC website) and the following components enhanced
specifications to suit the requirements of the C.A,F&CS of GoAP. Rest of the components’ technical
specifications shall conform to minimum requirements of STQC.
STQC specifications can be downloaded from STQC website
(http://www.stqc.gov.in/sites/upload_files/stqc/files/POS-Device-Certification-ver-0.6.pdf )
Component F&CS Preferable Requirement Minimum Requirement as per
STQC
1 Biometric Sensor
and Extractor
http://stqc.gov.in/content/bio-metric-devices-testing-and-certification
2 Processor 440 MHz or higher frequency
32-bit, ARM-9/x86 equivalent or higher, 380 MHz or higher frequency. Device should be capable of performing 2 finger authentication end to end under 60 seconds and 10 finger BFD under two minutes
3 Add on Memory Micro SD Slot up to 8GB or more Micro SD Slot minimum 4GB.
Prefer 8GB.
4 OS/Software OS with GUI support (preferably
Linux 2.6 or higher) , JVM or
equivalent support & SDK for 3rd
party application development
OS with GUI Support, JVM or equivalent support & SDK for 3rd party application development.
5 USB Ports 2 USB 2.0( or higher) ports, capability to add USB hub, RJ45 (Ethernet) port integrated or
on the base or through peripheral
connectors.
Minimum 1 USB 2.0 (or higher) port2 . Prefer 2 USB 2.0 (or higher) ports, capability to add USB hub, · RJ45 (Ethernet) port integrated or on the base or through peripheral connectors.
6 Connectivity WiFi b/g/n and/or Internal ADSL
modem etc
Easily removable slim slot or dual
sim capability
Two channels of connectivity are mandatory for devices. First connectivity as GRPS/Edge is mandatory. Second connectivity can be through SIM slot / USB/ other integrated port. E.g., Dual SIM capability, GPRS +
RFI Document for Supply of POS Devices
Centre for Good Governance Page 21 of 27
CDMA, GPRS + broadband, GPRS
+ PSTN, etc.
7 Printer Language – English & Telugu
(mandatory). Other language
Unicode support (preferable)
Integrated Printer Indicative
Specifications
Thermal or non-thermal
Direct Thermal Paper Width: 58 mm,
Paper Roll Diameter: 32 mm, Print
Width: 48 mm regular non-thermal
paper
Print Speed: 75 mm/sec Print
Resolution: 200 dpi
Integrated or external (Bluetooth/USB) printer, Print Resolution: 150 dpi or higher, Language – English & Hindi (mandatory). Other language Unicode support (preferable) · Receipts and other printed items must be legible for at least two months from the date of printing · Must be able to print out transaction status and a mini-statement of at least the last 10transactions.
8 Battery Replaceable & Rechargeable Li-ion or
Li-Polymer battery, minimum mAH
capacity -2000mAH, minimum
8 hours battery life including power
support to external/ internal ADSL
modem
Replaceable & rechargeable Li-ion or Li-Polymer battery, Minimum mAH capacity – 2000 mAH , Minimum 4 hours of battery
life.
10 Antenna Internal Antenna is mandatory.
Option for External, Extended
External Antenna preferable
Internal antenna is mandatory,
option for external antenna
preferable
11 Bar code
reader/QR code
reader
Internal reader capable to read to
read 2D barcode/QR code from the
Aadhaar letter
Internal or external reader capable
to read QR code / Barcode from
Aadhaar letter
12 Other Accessories Multilingual user manual
(Telugu/English/Urdu) ,Screwdriver,
damper, a white cloth (45cm x 45 cm).
All weather carry case.
RFI Document for Supply of POS Devices
Centre for Good Governance Page 22 of 27
13 Other features External accessible slots for SIM and
Data Cards
14 Support Manufacturer’s warranty for 2 years
includes Complete cover support
with breakage replacement
Manufacturer’s warranty for 3 years
15 Ingress protection (IP) Compliance
IP64 - Conditioning IP41 - Conditioning
16 Weighing Machine Integration
-Integrated (Bluetooth/USB)
Weighing Machine with minimum
weighing capacity of 50kg and it
shall have 10gm accuracy.
It should have weighing platform
with back rail support for weighing
commodities
Tare facility: default weight of vessel
should be fixed and no scope for
tampering is allowed and for any
change of default weight it should
alert the officers concerned.
-Built in battery: Battery Backup for
atleast 8 hrs without charging
-Power consumption per month
Not Indicated
RFI Document for Supply of POS Devices
Centre for Good Governance Page 23 of 27
6. Bidder Participation
A. Details of Interested Bidder
Sl.No Bidder Details
1 Name of the organization
2 Year of establishment
3 Registered Office Address
4 Phone No.
5 Fax No.
6 Email
7 Contact person details with phone no.
8 Total No. of branch offices in AP
9 Total Support engineers –
At Head office ( No.)
10 Total Support engineers –
At branch offices (No.)
11 Whether Manufacturer?
(Relevant Documents )
12 Whether authorized dealer/ Service
Provider?
(Relevant Documents )
13 Details of certificates enclosed
RFI Document for Supply of POS Devices
Centre for Good Governance Page 24 of 27
B. Documents Requirement Check List
Sl.No
Basic
Requir
ement
Specific Requirement Documents
Required
Yes/
No
Remarks
1 PAN
PAN - (Bidder must quote their PAN.)
The required details of bidder’s PAN :
Name of the Bidder,
PAN allotted by the IT Department
Copy of PAN
2
Servic
e Tax
Regist
ration
No.
Service Tax- (Bidder must quote their
Service Tax Registration Number of
Manufacturer or bidder ) The details
required are as follows:
Name of the Bidder,
Service Tax Registration Number by the
Service Tax Department
Copy of Service tax
registration No
3
Legal
Entity
Should be Company registered under
Companies Act, 1956 or a partnership
firm registered under LLP Act,
Registered with the Service Tax
Authorities
Should have been operating for the last
three years.
Certificates of
Incorporation
Registration
Certificates
4 Power
of
Attorn
ey
Power of Attorney in the name of the
Authorized Signatory Letter
5 Authoriz OEM Authorization Certificate Details OEM Authorization
RFI Document for Supply of POS Devices
Centre for Good Governance Page 25 of 27
ation
Certifica
te
(to be filled in case of bidder is not
manufacturer)
OEM name, Address, Date of
Certificate, Number of Certificate,
Issuing Authority
Certificate
6
Manufac
turing
Certifica
te
Manufacturing Certificate (to be filled
in case bidder is manufacturer)
Manufacturer Name, Address, Date of
Certificate, Number of Certificate,
Issuing Authority
Manufacturing
Certificate
RFI Document for Supply of POS Devices
Centre for Good Governance Page 26 of 27
C. Qualification Criteria Requirement
Sl.No
Basic
Requir
ement
Specific Requirement Documents
Required
Yes/
No
Remarks
1 A Sales
turno
ver
criteri
a
The annual turnover in terms of
sales of hand held POS devices of the
bidder who supplies POS devices should
be at least Rupees 5 Crores per annum
for the last 3 financial Years
(as per the last published Balance sheets)
Extracts from the
audited Balance sheet
and Profit & Loss; OR
Certificate from the
statutory auditor
1B
Sales
turno
ver
criteri
a
Annual Sales Turnover generated from
services related to System Integration
during each of the last 3 financial years
(as per the last published Balance sheets)
, should be at least Rs. 5 Crores.
This turnover should be
on account of ICT Systems Development
and Implementation (i.e. revenue should
be on account of System Integration/
Turnkey solutions or products and their
Associated maintenance or
implementation services,
packaged software etc.) only
Extracts from the
audited Balance sheet
and Profit & Loss; OR
Certificate from the
statutory auditor
2 Certifi
cation
s
should have valid CMMI Level 3 or higher certified company or ISO 9001:2008 certification for quality process in relevant areas
Copy of valid
Certifications
3 Perform
ance
Certifica
tes
Satisfactory Past Performance
Certificates of clients
Details of similar project
implementation(Customer details,
Project Profile, project executed, brief
about project implementation ) and
Letters from the clients on its letter head about their successful projects
RFI Document for Supply of POS Devices
Centre for Good Governance Page 27 of 27
performance certificate
4 Underta
king
Undertaking that company is not
banned or blacklisted by any
GoAP/GoI/Any State Govt
Self Certified
5 IPR
The device partner should own the Intellectual property rights of the entire solution which have to be transferred to the C.A,F& CS Department
No Objection certificate from the
device partner on its letter head for
transferring the Intellectual Property
rights
6
Technica
l
Specifica
tions
Confirming to Annexure I of RFI for Hardware as well as Software
Components as mentioned in
Annexure I
7
Exit
Criter
a
Details on exit/termination mechanism
during /end of contract period
8
Legal
Case
Any legal cases against the company in
the last 3 years. If yes, Details