AACRAO SEM 2013 - Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue...
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Transcript of AACRAO SEM 2013 - Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue...
AACRAO SEM 2013 - Chicago Session ID: 1752
Bringing Six Sigma to Enrollment Management
Jacqueline HillsPurdue University – West Lafayette, INWednesday, November 13, 9:15 amSession ID:1752
@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
TYPE OF
Session ID: 1752@PurdueJHills #AACRAO
GREEN BELTS
INSTITUTION BLACK BELTS
AACRAO SEM 2013 - Chicago Session ID: 1752
PURDUE UNIVERSITY – WEST LAFAYETTE
@PurdueJHills #AACRAO
Large PublicLand Grant
30,000 Undergraduates9,000 Graduates
10 Colleges and Schools
SETTING
26%NON-RESIDENT
DOMESTIC
57%RESIDENT
INTERNATIONAL
17%
25%ENGINEERING
11%SCIENCE
14%HEALTH&HUMAN SCIENCES
11% TECHNOLOGY
9% AGRICULTURE
11%
LIBERAL ARTS
4%EXPLORATORY STUDIES
9%MANAGEMENT
2%PHARMACY
2%EDUCATION
1%NON-DEGREE
1%VETERINARY TECHNOLOGY
AACRAO SEM 2013 - Chicago Session ID: 1752@PurdueJHills #AACRAO
SETTINGENROLLMENT MANAGEMENT @ PURDUE
REPORTING OFFICES
Admissions Financial Aid Registrar Analysis & Reporting
} Bursar
Student Systems
Student Success Programs
CAMPUS PARTNERS
AACRAO SEM 2013 - Chicago Session ID: 1752
6 @PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago Session ID: 1752@PurdueJHills #AACRAO
AND / OR
AACRAO SEM 2013 - Chicago
WHAT IS SIX SIGMA?
Session ID: 1752
@PurdueJHills #AACRAO
6
AACRAO SEM 2013 - Chicago Session ID: 1752
STRATEGIES
TECHNIQUES
TOOLS } PROCESSIMPROVEMENT
@PurdueJHills #AACRAO
6
AACRAO SEM 2013 - Chicago
BUISNESS IMPROVEMENT MANAGEMENT SYSTEM
Session ID: 1752@PurdueJHills #AACRAO
6
AACRAO SEM 2013 - Chicago Session ID: 1752@PurdueJHills #AACRAO
FINDS…
HOW OFTEN DEFECTS ARE LIKELY TO OCCUR
6
AACRAO SEM 2013 - Chicago
WHY ENROLLMENT MANAGEMENT?
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
1. Customer Focus
Session ID: 1752@PurdueJHills #AACRAO
2. Data Driven Decision Making
6
AACRAO SEM 2013 - Chicago
GREEN BELT CERTIFICATION
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
PURDUE TECHNICAL ASSISTANCE PROGRAM (TAP)
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
CERTIFICATION PROCESS
for
Session ID: 1752
8 HOURS 6 CLASSES
6 WEEKS
@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
CERTIFICATION PROCESS
1. EXAM
Session ID: 1752@PurdueJHills #AACRAO
2. PROJECT
AACRAO SEM 2013 - Chicago
STAFF SELECTION
Session ID: 1752@PurdueJHills #AACRAO
YES
NO
AACRAO SEM 2013 - Chicago
ENROLLMENT MANAGEMENT GREEN BELTS
Session ID: 1752@PurdueJHills #AACRAOPR
OJE
CT
S
13
GREEN BELTS
24
AACRAO SEM 2013 - Chicago
PROJECTS Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
FINANCIAL AIDSTUDENT LOAN DEFAULT
Session ID: 1752
Cohort2009 2010
1.7%
3.2%
PURDUE – WEST LAFAYETTE
@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
TOOLS
Session ID: 1752
BINOMIAL PROCESS CAPABILTIY ANALYSIS
SIPOC
@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
RESULTS
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
ROI
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
ADMISSIONSEVENT COMMUNICATIONS
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
TOOLS
Session ID: 1752
X/Y CHART FLOWCHART
FISHBONE
@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
RESULTS
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
~ ROI
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
REGISTRARXTENDER PROCESS ERRORS
Session ID: 1752
STAFF PAPER FILES
ELECTRONIC FILES
SCANNING TO
@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
TOOLS
Session ID: 1752
I-MR CHART
HISTOGRAM
FISHBONE
@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
RESULTS
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
~ROI
Session ID: 1752@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
WHAT WE’VE LEARNED…
Session ID: 1752@PurdueJHills #AACRAO
SUCCESS WITH:1. STAFF INTEREST
2. LEADERSHIP INVESTMENT
AACRAO SEM 2013 - Chicago
1. DATA TO BACK UP CHANGE
Session ID: 1752@PurdueJHills #AACRAO
2. IMPROVED TOOLSET
3. DESIGNATED TIME
SIX SIGMA STAFF VOICED…
AACRAO SEM 2013 - Chicago Session ID: ###@PurdueJHills #AACRAO
AACRAO SEM 2013 - Chicago
THANK YOU!
Session ID: 1752@PurdueJHills #AACRAO
Jacqueline Hills [email protected] University – West Lafayette, IN
Wednesday, November 13, 9:15 amSession ID:1752