AA9604 Auto Attendant -...
Transcript of AA9604 Auto Attendant -...
AA9604
Auto Attendant
Operation Manual
10AA96V4M.2.13.EN1
DSG, DSG logo, AA9604, VL880, VL880L, IM1200, IM2400, IL1000 and IL5000 are trademarks of DSG Technology.
Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their
respective owners.
Copyright © DSG Technology Inc. All rights reserved
DSG Technology, Inc.
7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111
Tel:886-2-88615558
Fax:886-2-88615557
E-mail:[email protected]
http://www.dsg.com.tw
Contents
3
Table of Contents
Chapter 1 General Description .......................................................................................................... 5
Chapter 2 Installation.......................................................................................................................... 7
2-1 Installation Procedures ............................................................................................. 8
2-2 Precaution................................................................................................................... 8
2-3 Front Panel ................................................................................................................. 9
2-4 Rear Panel................................................................................................................. 10
Chapter 3 Programming Procedures .............................................................................................. 11
3-1 Entering Programming Mode................................................................................ 12
3-2 Announcement Recording ..................................................................................... 12
3-3 General Settings....................................................................................................... 16
3-4 Transfer Settings ...................................................................................................... 22
3-5 Working Schedules ................................................................................................. 31
3-6 Department Setup ................................................................................................... 40
3-7 Extension Group Setup........................................................................................... 41
3-8 Call Pickup ............................................................................................................... 42
3-9 Voice Mailbox Setup ............................................................................................... 44
Appendix A: System Parameter Table............................................................................................ 49
Appendix B: 3-Digit Function Code List ........................................................................................ 50
Appendix C: Advanced Functions .................................................................................................. 55
Appendix D: Quick Installation Guide........................................................................................... 57
Index.................................................................................................................................................... 59
Chapter 1 General Description
5
Chapter 1 General Description
This chapter will guide you through the function of Auto Attendant.
Chapter 1 General Description 6
Congratulations on your purchase of AA9604, the new generation automated
attendant based on the advanced DSP (Digital Signal Processing) technology. You
have acquired a very powerful tool that provides automatic answering of
incoming calls, choices of commercial information to the caller, and connection to
extensions based on the caller’s choices. AA9604 transfers calls even when no
receptionist is on duty. It will not only help you to avoid human mistakes, but also
takes of all incoming calls 24 hours a day, 7 days a weeks.
AA9604 provides different greetings for different times of the day, such as Day,
Night, Noon Break and Holidays greetings. You could also customize your own
greetings for employees or customers. The user-friendly setting will also transfer
calls right to the person to be reached quickly without the need of the operator.
When busy or ring no answer, the system can also provide helpful assistance to
the callers. AA9604 is your best operators to greet customers.
This manual contains detailed information about hardware installation, system
setup and message recording. It will guide you through all the functions step by
step. Attached is a list of quick reference for all functions of the system. We plan
this on the point of your view to make the setup more efficient.
Chapter 2 Installation
7
Chapter 2 Installation
This chapter will guide you through the installation of the system.
Chapter 2 Installation 8
2-1 Installation Procedures This chapter tells you how to install AA9604 Auto Attendant. To make the install
process easier and more efficient, we recommend reading the entire chapter from
start to end, following all the steps.
1. Plug the factory-supplied 110V~220V/12V power adapter into power jack on
the rear panel of the system, and the 2-prong of the adapter into a power
outlet. (As shown in Figure 2-1) The power indicator on the front panel will
be lit.
2. Plug one ends of the two factory-supplied telephone lines to the RJ-11 jack
labeled LINE1, LINE2, LINE3 and LINE4 on the rear panel, and the other
ends of the telephone lines to the appointed extensions of the PBX. (As
shown in Figure 2-1)
3. (Optional) The system provides an external DC 12V battery connector. As
shown in Figure 2-1, connect one end of battery DC 12 volts wires to the
DC12V socket, and the other end to a battery. Please beware of the current
polarity (positive inside, negative outside) when connecting the battery.
When power failure occurs, the battery should supply the power
automatically, to maintain the operation of the system.
4. Make sure the SECURITY/NORMAL switch on the front panel is in upper
position (NORMAL mode) before program the system. You will not be able
to enter the programming mode if the switch is in SECURITY mode.
Figure 1: The System Installation Layout
2-2 Precaution AA9604 is capable of linking to all kinds of PBX. Please read the following before
you start.
Chapter 2 Installation
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� The PBX should be able to transfer the ringing tones from the central office
line to appointed extensions. As shown in Figure 2-1, LINE1, LINE2, LINE3
and LINE4 should be the appointed extensions of your PBX.
� The PBX should support standard 2-wired analog telephone lines, which
transmit DTMF signals.
� The “appointed extension” connected to the system should be able to handle
either “hunt group” or “spread ringing”.
� If all ports are busy, the PBX should transfer the call to the operator or a
human attendant.
� The system should not be exposed to direct sunlight, nor placed in a high
tempered area.
2-3 Front Panel
Figure 2: Front Panel
(1) POWER (red): Power indicator. The indicator is on when the adapter is
plugged into the DC 12V power socket on the rear panel of the system.
(2) DAY / NIGHT (green): Day/night mode indicator. When the light is on, it
indicates the system is currently in day mode (business hours), and the Day
Greeting will be played for all incoming calls. When the light is off, it indicates
the system is currently in night mode (non-business hours), and the Night
Greeting will be played for all incoming calls.
(3) NOON (green): Noon mode indicator. When the light is on, it indicates the
system is currently in noon mode, and the Noon Greeting will be played for
all incoming calls.
(4) LINE1, LINE2, LINE3, LINE4 (red): Line engaged indicator. When the light is
on, it indicates the line is currently engaged, and the system is answering the
incoming call.
(5) MODES: DAY/ NIGHT/ NOON mode switch. Each press on this switch will
rotate to the next mode, in a DAY-NIGHT-NOON order.
(6) MANUAL / AUTO: This switch selects manual or automatic switching for
DAY/ NIGHT/ NOON modes. Upper position represents AUTO, and the
Chapter 2 Installation 10
system switches among the DAY/ NIGHT/ NOON modes automatically
according to the time schedule. Lower position represents MANUAL, and the
DAY/ NIGHT/ NOON modes can be selected manually with the MODES
switch as describe above.
(7) SECURITY / NORMAL: System security switch. Upper position represents
NORMAL, and the system allows one to enter the programming mode with a
password. Lower position represents SECURITY, and the system does not
allowed any one to enter the programming mode even if the person has the
password. This is often used to prevent the caller from entering programming
mode.
(8) ON/DISABLE: The upper position represents ON, which means the system is
running normally. The lower position represents DISABLE, which disables the
system, and puts all LINE1, LINE2, LINE3 and LINE4 in off-hook status.
2-4 Rear Panel
Figure 3: Rear Panel
(1) BATTERY DC 12V (optional accessory): Battery Connector for connection to
an external DC12V battery. When a power failure occurs, the battery should
supply the power automatically, to maintain the operation of the system.
(2) POWER DC 12V: Power Socket for connection with external power source.
Plug the factory-supplied 110V~220V/12V transformer extension wire in to
this socket. If the external power source is in good condition, the power
indicator on the front panel should turn red.
(3) SERIAL PORT JACK: The serial port is used for the setting up the system
when more than one unit of AA9604 are connected to the PBX.
(4) LINE1, LINE2, LINE3, LINE4: Phone line jack for connection to a PBX. The
telephone lines should be standard 2-wired analogue telephone lines, which
transmit DTMF signals.
Chapter 3 Programming Procedures
11
Chapter 3 Programming Procedures This chapter tells you how to program the system to suit your needs.
Chapter 3 Programming Procedures 12
3-1 Entering Programming Mode Programming mode is initiated as soon as the password is entered. The factory
default password is [1][2][3][4]. To enter the programming mode, please follow
the steps below:
1. Dial either LINE1 or LINE2 or LINE3 or LINE4 of the system.
2. When you here the greeting, “Thank you for call…….”, press the [#] button
followed by the four-digit password (default [1][2][3][4]), and now you are in
the programming mode.
3. When the system responds you with the message “Enter Three- digit
function code”, press the three-digit function code to enter the function that
you want to edit.
After entering the function setting, you may use the following keys to edit each
function:
[1]: Modify this function setting.
[2]: Save current setting, and return to main menu.
[3]: Save current setting, and jump to previous function.
[4]: Save current setting, and jump to next function.
[#]: Finish setting operation, exit the programming mode, and hang up the phone.
[*]: Cancel setting operation, and return to main menu.
[Other Keys]: Replay the function message.
After finish setting operation, user can press [3] jumping to previous
function, or press [4] jumping to next function, or press [2] jumping to main
menu and then press another three-digit function code to enter the function
that you want to edit. (Note: Only one administrator can enter programing
mode at the same time.)
3-2 Announcement Recording This section describes all operations for announcements recording. The total
recording time for 24 different announcements (including Day, Noon, Night,
Department Directory, Special, the Second Language, Function 800-890 and
Function 900-970) is approximately 1636 minutes (greeting: 100 minutes; voice
mail: 1280 minutes; 64 entries of AA menu: 256 minutes), each 4 minutes. (Note:
You may use one of the lines to record greeting. When recording, calls will be
taken by the other line but will be answered by the default greeting and
announcement system in busy status.)
Chapter 3 Programming Procedures
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(000) Day Greeting
Function 000
Steps [1]+ [voice]+ [# ]
Description
This function stores a greeting message which you want
the system to play during the business hours.
The operations is described as follows:
1. Press [0][0][0] for day greeting recording.
2. Press [1] after you heard the previous recorded
message. Start your recording after the beep tone.
3. Press any button after you finished.
To erase the your greeting message and restore the
default message, please follow the steps below:
1. Press [0][0][0] for day greeting recording.
2. Press [1] after you heard the recorded message.
3. Press any button about 1 second after you hear the
beep tone. The recorded message is now erased.
(010) Night Greeting
Function 010
Steps [1]+ [voice]+ [# ]
Description
This function stores a greeting message which you want
the system to play during non-business hours. Please
refer to function 000 for operation details.
(014) Message Lamp Sequence Channel Valid Range: 1-4 Default: 1,2,3,4
Function 014
Steps [1]+ [?][?][?][?]+ [# ]
Description
This function sets channel to trun on or turn off message
lamp. When user got a new message, system will trun on
message lamp, this function also can restrict only certain
channel to trun on message lamp.
Chapter 3 Programming Procedures 14
(020) Noon Greeting
Function 020
Steps [1]+ [voice]+ [# ]
Description
This function stores a greeting message which you want
the system to play during the noon break. Please refer to
function 000 for operation details.
(030) Department Directory Announcement
Function 030
Steps [1]+ [voice]+ [# ]
Description
This function stores a department inquiry announcement
which you want the system to play when caller inquires
for department extension. Please refer to function 000 for
operation details.
(031) Busy Cycle Valid Range : 1-9 Default : 3
Function 031
Steps [1]+ [?]+ [# ]
Description
This function sets for detecting busy cycle. Set busy cycle
as 3, it means after system detects 3 busy cycles, it will do
next action.
Example: [1] + [3] + [#]
This sets the busy cycle to [3]. After the system repeats the
busy cycle back to you, Press [2] to confirm and return to
main menu.
(038) Multi-Level Inquiry Code Valid Range : 1-8 digits
Function 038
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets for multi-level inquiry code. After set
Chapter 3 Programming Procedures
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this code, system will guide incoming call to multi-level
inquiry and play inquiry greeting 060.
Example: [1] + [5] + [#]
This sets the multi-level inquiry code to [5]. After the
system repeats the multi-level inquiry code back to you,
Press [2] to confirm and return to main menu.
(040) Special Announcement
Function 040
Steps [1]+ [voice]+ [# ]
Description
This function stores a special announcement which you
want the system to play for special situation, such as
public holidays, etc. If the special announcement is
recorded, it will replace all other greetings and
announcement. Once the special announcement is erased,
all other greetings and announcements will be restored.
Please refer to function 000 for operation details. (Erase
special announcement is press [1] to record. After system
plays “beep“ and press any key to end recording, then it
will erase special announcement)
(044) PBX Model Valid Range : 0-999 Default : 0
Function 044
Steps [1]+ [?][?][?]+ [# ]
Description
This function sets for choosing PBX model. There are
many different PBX models and each model signal format
may be different Base on different model to set.
Example: [1] + [1] + [#]
This sets the PBX model to [1] (1 is for Panasonic). After
the system repeats the PBX model back to you, Press [2] to
confirm and return to main menu.
Chapter 3 Programming Procedures 16
(050) Second Language Greeting
Function 050
Steps [1]+ [voice]+ [# ]
Description
This function stores a second language greeting which
you want the system to play when caller inquires for a
second language assistance. Please refer to function 000
for operation details.
(060) Inquiry Greeting
Function 060
Steps [1]+ [voice]+ [# ]
Description
This function stores a inquiry greeting which you want the
system to play when caller inquires for an inquiry
assistance.
Example: [1] + [sales department please press 1 , customer
service department please press 2, MIS department please
press 3] + [#]
After the system repeats the inquiry greeting back to you,
Press [2] to confirm and return to main menu.
3-3 General Settings This section describes all operations for the system setting, which includes the
passwords, day/night operator extensions, and assistant extension settings.
General setting consists of 11 functions which start from 100 to 200.
(100) System Password Valid Range : 0 - 99999999 Default : 1234
Function 100
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the programmer’s password for system
programming by installers.
Example: [1] + [1][2][3][4] + [#]
This sets the programmer’s password to [1][2][3][4]. After
Chapter 3 Programming Procedures
17
the system repeats the password back to you, Press [2] to
confirm and return to main menu.
(110) Administrator Password Valid Range : 0 - 99999999
Function 110
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the administrator’s password for the
announcement recording (i.e. Functions 000, 010, 020, 030,
040, 050). This administrator’s password avoids
non-technicians to modify other system parameters.
Example: [1] + [5][6][7][8] + [#]
This sets the administrator’s password to [5][6][7][8]. After
the system repeats the password back to you, press [2] to
confirm and return to main menu.
(120) Ring Number Valid Range : 1 - 9 Default : 1
Function 120
Steps [1]+ [?]+ [# ]
Description
This function sets the number of rings before the system
answers the incoming call.
Example: [1] + [3] + [#]
This sets the number of rings to 3. After the system repeats
the number back to you, press [2] to confirm and return to
main menu.
(130) Operator Code Valid Range : 0 - 99999999 Default : 0
Function 130
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the operator code for transferring
incoming calls to the operator during business hour.
Chapter 3 Programming Procedures 18
Example: [1] + [0] + [#]
This sets the operator code to 0. After the system repeats
the code back to you, press [2] to confirm and return to
main menu.
(140) Operator Extension Valid Range : 0 – 99999999 Default : 100
Function 140
Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]
Description
This function sets the operator extension number.
Example: [1] + [1][1] + [#]
This sets the operator extension to 11. After the system
repeats the extension back to you, press [2] to confirm and
return to main menu.
(141) Operator Mailbox Password Valid Range : 0 – 99999999 Default : 5678
Function 140
Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]
Description
This function sets the operator mailbox password. If sets
null, then it will forbid leaving message to operator.
Example 1: [1] + [1][1] + [#]
This sets the operator mailbox password to 11. After the
system repeats the password back to you, press [2] to
confirm and return to main menu.
Example 2: [1] + [#]
This sets to cancle operator mailbox password and forbid
leaving message to operator.
(150) Assistant Extension Valid Range : 0 - 99999999
Function 150
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the assistant extension number.
Chapter 3 Programming Procedures
19
Incoming calls will be redirected to the assistant if the
operator extension is busy or not answered.
Example: [1] + [1][2] + [#]
This sets the assistant extension to 12. After the system
repeats the extension back to you, press [2] to confirm and
return to main menu.
(160) Night Operator Extension Valid Range : 0 -99999999 Default : 100
Function 160
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the night operator extension number.
Example: [1] + [2][1] + [#]
This sets the night operator extension to 21. After the
system repeats the extension back to you, press [2] to
confirm and return to main menu.
(170) Night Assistant Extension Valid Range : 0 - 99999999
Function 170
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the night assistant extension number.
Incoming calls will be redirected to the night assistant if
the night operator extension is busy or not answered.
Example: [1] + [1][2] + [#]
This sets the night assistant extension to 12. After the
system repeats the extension back to you, press [2] to
confirm and return to main menu.
(180) Department Directory Code Valid Range : 0 - 99999999
Function 180
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Chapter 3 Programming Procedures 20
Description
This function sets the department directory code for
listening to Department Directory Announcement as
recorded in function 030.
Example: [1] + [6] + [#]
This sets the extension inquiry code to 6. After the system
repeats the code back to you, press [2] to confirm and
return to main menu.
(190) Second Language Code Valid Range : 0 - 99999999
Function 190
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the second language code for listing to
Second Language Greeting as recorded in function 050.
Example: [1] + [5] + [#]
This sets the second language code to 5. After the system
repeats the code back to you, press [2] to confirm and
return to main menu.
(191) Third Language Code Valid Range : 0 - 99999999
Function 191
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the third language code for listing to
Third Language Greeting as recorded in function 050.
Example: [1] + [5] + [#]
This sets the second language code to 5. After the system
repeats the code back to you, press [2] to confirm and
return to main menu.
Chapter 3 Programming Procedures
21
(192) Fourth Language Code Valid Range : 0 - 99999999
Function 192
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the fourth language code for listing to
Fourth Language Greeting as recorded in function 050.
Example: [1] + [5] + [#]
This sets the second language code to 5. After the system
repeats the code back to you, press [2] to confirm and
return to main menu.
(200) Maximum Extension Length Valid Range : 1 - 8 Default : 8
Function 200
Steps [1]+ [?]+ [# ]
Description
This sets the maximum digit of extension, which can be
entered when taking incoming calls.
Example: [1] + [2] + [#]
This sets the maximum digit to 2. When the system reads
in the 2-digit extension, it analyzes the extension and
transfers the call. The maximum digit of extension is 4.
After the system repeats the length back to you, press [2]
to confirm and return to main menu.
Chapter 3 Programming Procedures 22
3-4 Transfer Settings This section describes all operations for the transfer setting, which includes the
hook flash timing, ringback, busy tone signals, and transfer, recall operations, etc.
Besides, AA9604 also has “Automatic Call Progress Learning” capability, which
can automatically detect busy tone, ringback signals, and stores the parameters
automatically.
(210) First Hook Flash Valid Range : 0 - 999 Default : 20
Function 210
Steps [1]+ [?][?][?]+ [# ]
Description
This function sets for the hook flash timing. It is normally
used to put a caller on hold or to retrieve the caller on
hold. Each unit in this field represents 30 msec.
Example: [1] + [1][0] + [#]
If the PBX’s hook flash drop between 200 msec and 600
msec, then a value of 10 would give the system an
approximate 30msec x 10 = 300msec flash time. After the
system repeats the number back to you, press [2] to
confirm and return to main menu.
(220) Second Hook Flash Valid Range : 0 – 999 Default : 20
Function 220
Steps [1]+ [?][?][?]+ [# ]
Description
The Second Flash Timing is functionally equivalent to
First Flash Timing. It sets another hook flash timing.
Most telephone systems use only one hook flash for all
commands; but others may require this second hook
flash to retrieve a caller on hold after a called extension
has not answered, etc. Each unit in this field represents
30msec.
Example: [1] + [6][6] + [#]
If the PBX’s second hook flash is about 2 seconds, then a
value of 66 would give the system an approximate
Chapter 3 Programming Procedures
23
30msec x 66 = 1980 msec flash time. After the system
repeats the number back to you, press [2] to confirm
and return to main menu.
(230) Pause Time Valid Range : 0 - 255 Default : 16
Function 230
Steps 1+ [?][?][?]+ [# ]
Description
This function determines how long the system will
pause when a pause signal, [1][5] (please refer to System
Parameter Table in Appendix A), is read during a call
transfer operation. Each unit in this field represents
30msec.
Example: [1] + [1][5] + [#]
If you want to the pause time to be 450msec, then a
value of 15 would give the system an approximate
30msec x 15 = 450msec pause time. After the system
repeats the pause time back to you, press [2] to confirm
and return to main menu.
(240) Number of Ringback Signals Valid Range : 1 - 99 Default : 5
Function 240
Steps 1+ [?][?]+ [# ]
Description
This function sets the number of extension rings used to
determine if the calling extension is able to answer the
call.
Example: [1] + [5] + [#]
This sets the number of station ringbacks to 5. That is, if
the calling extension is not answered within 5 rings,
then the system identify this as the person is not
available to answer the call. After the system repeats the
number back to you, press [2] to confirm and return to
main menu.
Chapter 3 Programming Procedures 24
(250) Ringback High Valid Range : 0 – 999 Default : 16
Function 250
Steps 1+ [?][?][?]+ [# ]
Description
Ringback cadence is made up by a sequence of audio
signals, as shown in the diagram below. This function
stores the ringback duration for “on” cadence. Each unit
in this field represents 30 msec.
Example 1: [1] + [1][6] + [#]
You can enter the parameter directly if known. As
shown in this example, a value of 16 would give the
system an approximate 30msec x 16 = 480 msec (about
0.5 second) duration.
Example 2: You can also request the system to obtain
this parameter for you. Please refer to “Automatic Call
Progress Learning” for more information.
Automatic Call
Progress
Learning
Automatic Call Progress Learning is the process of
analyzing the audio signal on a phone line, informing
the system the status of the line.
1. Set the Night Assistant Extension in function 170, as
this extension will be used for monitoring of the
ringback tone.
2. Assure that the Ringback Recall Sequence in
function 340 is set properly.
3. 3. In function 250, press [1] followed by a [#] to
enter the Automatic Call Progress Learning mode.
The night assistant extension set in step 1 will now
ring for 3-4 times. After the night assistant
extension has stopped, the system will record the
results for functions 250 (Ringback Time On), 260
Chapter 3 Programming Procedures
25
(Ringback Time Off), and 270 (Double Ringback
Time Off). If the PBX is a single ringback system,
then a value of 0 will be record in function 270
(Double Ringback Time Off).
4. Repeat step 3 a few times, and make sure the test
results for each test are similar. The Automatic Call
Progress Learning has now completed.
(260) Ringback Low Valid Range : 0 – 999 Default : 129
Function 260
Steps 1+ [?][?][?]+ [# ]
Description This function is functionally equivalent to function 250
except that it is for “off” cadence (please refer to the
diagram in function 250). Each unit in this field
represents 30msec.
Example 1: [1] + [3][3] + [#]
You can enter the parameter directly if known. As
shown in this example, a value of 33 would give the
system an approximate 30msec x 33 = 990msec (about 1
second) duration.
Example 2: You can request the system to obtain this
parameter for you. Please refer to “Automatic Call
Progress Learning” in function 250 for more
information.
(270) Ringback Second Low Valid Range : 0 – 999 Default : 9
Function 270
Steps 1+ [?][?][?]+ [# ]
Description This function is used for those switches which have
Chapter 3 Programming Procedures 26
double ringback signals. If the switch is a single
ringback system, then this function must be set as 0.
Example 1: [1] + [3][3] + [#]
You can enter the parameter directly if known. As
shown in this example, a value of 30 would give the
system an approximate 30msec x 33 = 990msec (about 1
second) duration.
Example 2: You can also request the system to obtain
this parameter for you. Please refer to “Automatic Call
Progress Learning” in function 250 for more
information.
(280) Busy Retrials Valid Range : 1 - 99 Default : 1
Function 280
Steps 1+ [?][?]+ [# ]
Description This function specifies how many times should the
system attempt to transfer the call to a busy extension
before prompting the caller that the requested extension
is busy.
Example 1: [1] + [2] + [#]
This sets the number of retry to 2. After the system
repeats the number back to you, press [2] to confirm and
return to main menu.
(290) Busy High Valid Range : 0 – 999 Default : 16
Function 290
Steps 1+ [?][?][?]+ [# ]
Description The Busy Tone cadence is similar to Ringback cadence,
Chapter 3 Programming Procedures
27
which is made up by a sequence of electrical signals, as
shown in the diagram below. This function stores the
busy tone duration for “on” cadence. Each unit in this
field represents 30msec.
Example 1: [1] + [2][0] + [#]
You can enter the parameter directly if known. As
shown in this example, a value of 20 would give the
system an approximate 30msec x 20 = 600 msec (about
0.6 second) duration.
Example 2: You can also request the system to obtain
this parameter for you. Please refer to “Automatic Call
Progress Learning” for more information.
Automatic Call
Progress
Learning
Automatic Call Progress Learning is the process of
analyzing the audio signal on a phone line, informing
the system the status of the line.
1. Set the Night Assistant Extension in function 170, as
this extension will be used for monitoring of the
busy tone. Assure that the assistant extension is
off-hook.
2. Assure that the Busy Tone Recall Sequence in
function 350 is set properly.
3. In function 290, press [1] followed by a [#] to enter
the Automatic Call Progress Learning mode. The
system will be monitoring for the busy tone for
about 10 seconds, and will record the results for
functions 290 (Busy Tone Time On), and 300 (Busy
Tone Time Off).
4. Repeat step 3 a few times, and make sure the test
results for each test are similar. The Automatic Call
Progress Learning has now completed.
Chapter 3 Programming Procedures 28
(300) Busy Low Valid Range : 0 – 999 Default : 18
Function 300
Steps 1+ [?][?][?]+ [# ]
Description This function is functionally equivalent to function 290
except that it is for “off” cadence (please refer to the
diagram in function 290). Each unit in this field
represents 30msec.
Example 1: [1] + [1][5] + [#]
You can enter the parameter directly if known. As
shown in this example, a value of 15 would give the
system an approximate 30msec x 15 = 450msec (about
0.45 second) duration.
Example 2: You can also request the system to obtain
this parameter for you. Please refer to “Automatic Call
Progress Learning” in function 290 for more
information.
(310) Day Transfer Mode Valid Range : 1 - 4 Default : 1
Function 310
Steps 1+ [?]+ [# ]
Description This function provides four different combinations of
transfer modes for operator extension and assistant
extension during the business hours. The combinations
are as follows:
1 2 3 4
Operator Supervised Blind Supervised Blind
Assistant Supervised Supervised Blind Blind
In the supervised transfer mode, the system monitors
the status of calling extension while putting the caller
Chapter 3 Programming Procedures
29
on hold. If the calling extension is either busy or not
answered, the system will inform the caller about the
condition and forward the call to an alternate extension.
In the blind transfer mode, the system transfers the call
once the selection is made and returns to on-hook
status.
Example: [1] + [2] + [#]
This selects 2nd set of combination of the Day Time
Transfer Mode, i.e. the operator transfer calls in blind
mode and the assistant transfer calls in supervised
mode. After the system repeats the mode number back
to you, press [2] to confirm and return to main menu.
(320) Night Transfer Mode Valid Range : 1 - 4 Default : 1
Function 320
Steps 1+ [?]+ [# ]
Description The Night Transfer Mode is functionally equivalent to
the Day Transfer Mode. It provides four different
combinations of transfer modes for operator extension
and assistant extension during non-business hours.
Please refer to function 310 for combination details.
1 2 3 4
Operator Supervised Blind Supervised Blind
Assistant Supervised Supervised Blind Blind
Example: [1] + [4] + [#]
This selects 4th set of combination of the Night Time
Transfer Mode, which means both the operator and the
assistant transfer calls in blind mode. After the system
repeats the mode number back to you, press [2] to
confirm and exit to main menu.
Chapter 3 Programming Procedures 30
(330) Transfer Sequence Default : [1][3] Hook Time 1, [1][5] Pause Time,
[1][6]Extension
Function 330
Steps 1+ [?]......[?]+ [# ]
Description The Transfer Sequence is the actions that the system
performs to put the caller through to the requested
extension. When executing the transfer sequence, the
caller will be placed on hold, while the calling extension
will be ringing. Each action is represented by a 2-digit
parameter. Depends on the model and manufacturer of
the switch system, the parameters of the Transfer
Sequence may vary widely.
Example: [1] + [1][3][1][5][1][6] + [#]
This is a typical example that the system does a hook
flash, pauses for a short time, and dials the extension.
The parameters for 1st hook flash is [1][3], pause time is
[1][5], and the extension parameter is [1][6]. After the
system repeats the sequence back to you, press [2] to
confirm and exit to main menu. (Please refer to System
Parameter Table in Appendix A)
(340) Ringback Recall Sequence Default : [1][3] Hook Time 1, [1][5] Pause
Time
Function 340
Steps 1+ [?]......[?]+ [# ]
Description If the calling extension is not answered, the system will
perform the Ringback Recall sequence, and tell the
caller that the requested extension is currently not
answered.
Example: [1] + [1][3] + [#]
The Ringback Recall is often done by sending a hook
flash signal. The parameters for 1st hook flash is [1][3] .
After the system repeats the sequence back to you, press
Chapter 3 Programming Procedures
31
[2] to confirm and exit to main menu. (Please refer to
System Parameter Table in Appendix A)
(350) Busy Recall Sequence Default : [1][3] Hook Time 1, [1][5] Pause Time
Function 350
Steps [1]+ [?]......[?]+ [# ]
Description If the calling extension is busy, the system will perform
the Busy Tone Recall Sequence, and tell the caller that
the requested extension is currently busy.
Example: [1] + [1][3] + [#]
The Busy Recall is often done by sending a hook flash.
The parameters for 1st hook flash is [1][3]. After the
system repeats the sequence back to you, press [2] to
confirm and exit to main menu. (Please refer to System
Parameter Table in Appendix A)
(360) Disconnect Sequence
Function 360
Steps 1+ [?]......[?]+ [# ]
Description This function sets the operation for hanging up the
telephone, and exit from the switch system. Most
switches do not require this operation setting.
3-5 Working Schedules This section describes all operations for system scheduling. First, start with the
current day and time setting, followed by the business hours and noon break
setting for your company’s weekly schedule. Hence, different greeting messages
can be played for business hour, non-business hour, and noon break, according to
the time schedule.
Chapter 3 Programming Procedures 32
(370) Current Day Valid Range : 1-7
Function 370
Steps [1]+ [?]+ [# ]
Description This function sets the clock to present day. “1” represents
Monday, “2” represents Tuesday, and so forth. Sunday is
represented by “7”.
Example: [1] + [3] + [#]
This sets the present day to Wednesday. After the system
repeats the day back to you, press [2] to confirm and
return to main menu.
(380) Current Time 24-hour (6 digits)
Function 380
Steps [1]+ [?][?][?][?][?][?]+ [# ]
Description This function sets clock the present time. The present
time should be in 24 hour format.
Example: [1] + [0][8][0][5][2][5] + [#]
This sets the present time to 08:05:25 (hhmmss) in the
morning. After the system repeats the time back to you,
press [2] to confirm and return to main menu. (Please
precede the hour, minute, second by a “0” if it has only
one digit)
(390) Noon Break Setting 24-hour (8 digits) Default : 00000000
Function 390
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the noon break period. If an incoming
call is detected during this period, the system will play
the Noon Greeting instead of the Day Greeting. Please
refer to function 020 for more information on Noon
Greeting.
Chapter 3 Programming Procedures
33
Example: [1] + [1][2][3][0][1][3][3][0] + [#]
This sets the noon break as from 12:30 to 13:30. After the
system repeats the time back to you, press [2] to confirm
and return to main menu. (Please precede the hour or
minute by a “0” if it has only one digit)
(400) First Business Hours Setting 24-hour (8 digits) Default : 08001800
Function 400
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the first business hours. If an incoming
call is detected during this period, the system will play
the Day Greeting. Please refer to function 000 for more
information on Day Greeting.
Example: [1] + [0][8][3][0][1][7][3][0] + [#]
This sets the business hour as from 8:30 to 17:30. After the
system repeats the time back to you, press [2] to confirm
and return to main menu. (Please precede the hour or
minute by a “0” if it has only one digit)
(410) First Business Day Setting Valid Range 1-7 Default : 12345
Function 410
Steps [1]+ [?][?][?][?][?][?][?]+ [# ]
Description This function sets the days that the First Business Hours
Setting applies. The system will play appropriate
greeting messages according to the business hours
setting and the noon break setting, on the days that is set
in this function.
Example: [1] + [1][2][3][4][5] + [#]
This tells the system that everyday from Monday to
Friday, the system should play message according to the
First Business Hour Setting. After the system repeats the
days back to you, press [2] to confirm and return to main
menu.
Chapter 3 Programming Procedures 34
(420) Second Business Hours Setting 24-hour (8 digits) Default :
08001200
Function 420
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description The Second Business Hours Setting is functionally
equivalent to the First Business Hours Setting. Some
companies’ business hours for Saturday may only be half
day, therefore they can use this function to set their
business hours for Saturday. If an incoming call is
detected during this business hours, the system will play
the Day Greeting. Please refer to function 000 for more
information on Day Greeting.
Example: [1] + [0][8][3][0][1][2][0][0] + [#]
This sets the business hours as from 8:30 to 12:00. After
the system repeats the time back to you, press [2] to
confirm and return to main menu. (Please precede the
hour or minute by a “0” if it has only one digit)
(430) Second Business Day Setting Valid Range1-7
Function 430
Steps [1]+ [?][?][?][?][?][?][?]+ [# ]
Description The Second Business Day Setting is functionally
equivalent to the First Business Day Setting. It sets the
days that the Second Business Hours Setting applies.
Example: [1] + [6] + [#]
This tells the system that to play message according to
the Second Business Hours Setting on every Saturday.
After the system repeats the days back to you, press [2] to
confirm and return to main menu.
Chapter 3 Programming Procedures
35
(440) Mode Switching Code Valid Range : 0-99999999
Function 440
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets a code which allows you to remotely
rotate the system schedule among day mode, night
mode, and noon mode. Each time the code is entered, the
system rotates the schedule to the next mode.
Example: [1] + [8][8][8] + [#]
This set the Day/Night/Noon Switch ID to 888. After the
system repeats the numbers back to you, press [2] to
confirm and return to main menu.
(450) Optional Parameters Valid Range : 0-9
Function 450
Steps [1]+ [?][?][?][?][?][?][?]+ [# ]
Description The system provides the following optional parameters
for use according to system’s needs.
A more detailed description for each parameter as
follows:
� Parameter 1: If this parameter is set, the system will
announce “or wait a moment for the operator ”
message after detecting the requested extension is
Parameter Description
1 Auto transfer to operator
2 Noise filtering function
3 Increase transfer mistake tolerance
4 Reserved
5 For Nakayo PBX
6 Ring-release mode setting
7 For China ZL PBX
8 For Taiwan Tonnet PBX
9 For China WS824 PBX
Chapter 3 Programming Procedures 36
busy or not answered. If the caller has not press any
key after the announcement, the system will
automatically transfer the caller to the operator
extension.
� Parameter 2: In a noisy telephone line circuit , a
misjudge off-hook by noise may happen. This
parameter will filter noise to prevent the system
from this kind of misjudgment
� Parameter 3: Some PBXs’ cadence are not stable.
The use of this parameter will allow the system to
have a higher mistake tolerance, and hence reduce
error occurrence during transfer operation.
� Parameter 4: This parameter is reserved.
� Parameter 5: Set this parameter when connecting
the system to Nakayo PBX.
� Parameter 6: The parameter is functioned for a
ring-released transfer type. In this transfer
condition, the system will release the incoming call
after transfer and ringing extension. The
ring-release transfer mode should company with
function 470, 480, 490 and 500 which record inner
line ring cadence.
� Parameter 7: Set this parameter when connecting
the system to China ZL PBX.
� Parameter 8: Set this parameter when connecting
the system to Taiwan Tonnet PBX
� Parameter 9: Set this parameter when connecting
the system to China WS824 PBX
Example: [1] + [1][2] + [#]
his set the parameter to 1 and 2 and system will execuate
it. After the system repeats the parameters back to you,
press [2] to confirm and return to main menu.
(460) Ringback Second High Valid Range : 0 – 999 Default : 0
Function 460
Steps 1+ [?][?][?]+ [# ]
Chapter 3 Programming Procedures
37
Description This function is used for those switches which have
double ringback signals. If the switch is a single
ringback system, then this function must be set as 0.
Example 1: [1] + [3][0] + [#]
You can enter the parameter directly if known. As
shown in this example, a value of 30 would give the
system an approximate 30msec x 30 = 900 msec (about
0.9 second) duration.
Example 2: You can also request the system to obtain
this parameter for you. Please refer to “Automatic Call
Progress Learning” in function 250 for more
information.
(470) Extension Ringback 1st High Valid Range : 0 – 999 Default : 0
Function 470
Steps 1+ [?][?][?]+ [# ]
Description
In the ring-release transfer mode , the system must
record extension Ringback cadence which is made up
by a sequence of audio signals, as shown in the diagram
below. This function stores the extension ringback
duration for “1st High” cadence. Each unit in this field
represents 30 msec.
Example 1: [1] + [3][0] + [#]
You can enter the parameter directly if known. As
shown in this example, a value of 30 would give the
Chapter 3 Programming Procedures 38
system an approximate 30msec x 30 = 900 msec (about
0.9 second) duration.
Example 2: You can also request the system to obtain
this parameter for you. Please refer to “Automatic Call
Progress Learning” for more information.
(480) Extension Ringback 1st Low Valid Range : 0 – 999 Default : 0
Function 480
Steps 1+ [?][?][?]+ [# ]
Description
In the ring-release transfer mode , the system must record
extension Ringback cadence which is made up by a sequence
of audio signals, as shown in the diagram below. This
function stores the extension ringback duration for “1st Low”
cadence. Each unit in this field represents 30 msec.
Example 1: [1] + [3][0] + [#]
You can enter the parameter directly if known. As shown in
this example, a value of 30 would give the system an
approximate 30msec x 30 = 900 msec (about 0.9 second)
duration.
Example 2: You can also request the system to obtain this
parameter for you. Please refer to “Automatic Call Progress
Learning” for more information.
(490) Extension Ringback 2nd High Valid Range : 0 – 999 Default : 0
Function 490
Steps 1+ [?][?][?]+ [# ]
Description
In the ring-release transfer mode , the system must record
extension Ringback cadence which is made up by a sequence
Chapter 3 Programming Procedures
39
of audio signals, as shown in the diagram below. This
function stores the extension ringback duration for “2nd
High” cadence. Each unit in this field represents 30 msec.
Example 1: [1] + [3][0] + [#]
You can enter the parameter directly if known. As shown in
this example, a value of 30 would give the system an
approximate 30msec x 30 = 900 msec (about 0.9 second)
duration.
Example 2: You can also request the system to obtain this
parameter for you. Please refer to “Automatic Call Progress
Learning” for more information.
(500) Extension Ringback 2nd Low Valid Range : 0 – 999 Default : 0
Function 500
Steps 1+ [?][?][?]+ [# ]
Description
In the ring-release transfer mode , the system must record
extension Ringback cadence which is made up by a sequence
of audio signals, as shown in the diagram below. This
function stores the extension ringback duration for “2nd
Low” cadence. Each unit in this field represents 30 msec.
Example 1: [1] + [3][0] + [#]
You can enter the parameter directly if known. As shown in
this example, a value of 30 would give the system an
approximate 30 msec x 30 = 900 msec (about 0.9 second)
duration.
Chapter 3 Programming Procedures 40
Example 2: You can also request the system to obtain this
parameter for you. Please refer to “Automatic Call Progress
Learning” for more information.
3-6 Department Setup The system can be used to filter incoming calls for company that consists of
several departments. Incoming calls can be transferred directly to the requested
department without interrupting others.
AA9604 is capable of handling up to 33 departments. Each department can set its
own department code, operator extension and assistant extension. Incoming calls
will be redirected to the assistant if the operator extension is busy or not
answered.
The function codes used for the department setting are from 600 to 698 (99 codes
in total). For 33 departments, each department uses 3 codes: 600, 601, 602 for first
department, etc.
(600) First Department Code Valid Range : 0 - 99999999
Function 600
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first department code.
Example: [1] + [2] + [#]
This sets the first department code to 2. After the system
repeats the code back to you, press [2] to confirm and
return to main menu.
(601) First Department Extension Valid Range : 0 - 99999999
Function 601
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first department’s operator
extension.
Chapter 3 Programming Procedures
41
Example: [1] + [2][3] + [#]
This sets the first department’s operator extension to 23.
After the system repeats the extension back to you, press
[2] to confirm and return to main menu.
(602) First Department Assistant Extension Valid Range : 0 - 99999999
Function 602
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first department’s assistant
extension.
Example: [1] + [2][1] + [#]
This sets the first department’s assistant extension to 21.
After the system repeats the extension back to you, press
[2] to confirm and return to main menu.
3-7 Extension Group Setup AA9604 is capable of handling up to 33 extension groups. Each extension group
can set its own starting extension, ending extension and assistant extension.
Incoming calls will be redirected to the assistant if the operator extension is busy
or not answered.
The function codes used for the department setting are from 700 to 798 (99 codes
in total). For 33 extension groups, each group uses 3 codes: 700, 701, 702 for first
group, etc.
(700) First Starting Extension Valid Range : 0 – 99999999 Default : 100
Function 700
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first extension group’s starting
extension.
Example: [1] + [1][1] + [#]
This sets the first group’s starting extension to 11. After
the system repeats the extension back to you, press [2] to
confirm and return to main menu.
Chapter 3 Programming Procedures 42
(701) First Ending Extension Valid Range : 0 – 99999999 Default : 299
Function 701
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first extension group’s ending
extension.
Example: [1] + [2][6] + [#]
This sets the first group’s ending extension to 26. After
the system repeats the extension back to you, press [2]
to confirm and return to main menu.
(702) First Assistant Extension Valid Range : 0 - 99999999
Function 702
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first extension group’s assistant
extension.
Example: [1] + [2][1] + [#]
This sets the first group’s assistant extension to 21. After
the system repeats the extension back to you, press [2] to
confirm and return to main menu.
3-8 Call Pickup The system can still remember the extension been transferred after completing the
blind transfer. Upon the timeout set at Function 321, the system will pick up the
call using the code set at Function 322 and play Ring No Answer announcement.
Follow the steps below to enable this function.
1. Set Function 310、320 to the Operator or Ring-Release allowing Call Pickup to
function well.
2. Set Call Pickup Timeout to Function 321 (Valid Range: 1~99 sec).
3. Set Call Pick Sequence (Max value: 9-digit) to Function 322. The call pick up
code or sequence shall be the same as the one on the PBX.
4. Set Call Pick Channel to Function 323. (Note: Please disable un-connect line
channel to avoid running pickup action but system can not find real channel
Chapter 3 Programming Procedures
43
to do it.)
5. The system can remember up to 31 extensions been transferred. When the
system is too busy and not allowed to pick up incoming calls, the first-in call
will be first-out.
(321) Call Pickup Timeout Valid Range : 1-99 Default : 15
Function 321
Steps 1+ [?][?]+ [#]
Description This function sets call pickup timeout for transferring in
relesae mode. When system transfer call and release it,
system will remember the extension number for
transfferring. After call pickup timeout, system will pick
up (FC322) by pickup channel (FC323) and play no
answer greeting.
Example: [1] + [1][3] + [#]
This sets the call pickup timeout to 13 seconds. After the
system repeats the pickup timeout back to you, press [2]
to confirm and return to main menu.
(322) Call Pickup Sequence
Function 322
Steps 1+ [?]......[?]+ [#]
Description This function sets call pickup sequence for transferring
in relesae mode. When system transfer call and release
it, system will remember the extension number for
transfferring. After call pickup timeout, system will pick
up (FC322) by pickup channel (FC323) and play no
answer greeting.
Example: [1]+ [0][4][1][6]+ [#]
This sets the call pickup sequence to 4, extension
number (If PBX sets pickup codes 4+ extension number)
After the system repeats the pickup sequence back to
you, press [2] to confirm and return to main menu.
Chapter 3 Programming Procedures 44
(323) Call Pickup Channel Valid Range : 1-4 Default : 1234
Function 323
Steps 1+ [?][?][?][?]+ [#]
Description This function sets call pickup channel for transferring in
relesae mode. When system transfer call and release it,
system will remember the extension number for
transfferring. After call pickup timeout, system will pick
up (FC322) by pickup channel (FC323) and play no
answer greeting.
Example: [1] + [2][3] + [#]
This sets the call pickup channel to 2nd and 3rd
channel. After the system repeats the pickup channel
back to you, press [2] to confirm and return to main
menu.
3-9 Voice Mailbox Setup
System offers 5 voice mails for 5 extension number usage. The function codes are
FC520, FC522, FC524, FC526 and FC528. Each mailbox has it own password to
protect personal private. In additional, mailbox can have message and message
lamp notification (This feature needs PBX to support this function)
(520) 1st ~ 5th Voice Mailbox Number Valid Range : 0-99999999
Function 520、522、524、526、528
Steps [1]+ [?][?][?][?][?][?][?][?]+ [#]
Description
This function sets 1st ~5th voice mailbox number
Example: [1]+ [2][1][1][1]+ [#]
This sets this function code voice mailbox number to
2111. After the system repeats the number back to you,
press [2] to confirm and return to main menu.
Chapter 3 Programming Procedures
45
(521) 1st ~ 5th Voice Mailbox Password Valid Range : 0-99999999 Default :
5678
Function 521、523、525、527、529
Steps [1]+ [?][?][?][?][?][?][?][?]+ [#]
Description
This function sets 1st ~5th voice mailbox password
Example: [1]+ [0][0][0][0]+ [#]
This sets this function code voice mailbox password to
0000. After the system repeats the number back to you,
press [2] to confirm and return to main menu.
(560) Message Lamp On Sequence
Function 560
Steps [1]+ [?]........[?]+ [#]
Description
This function sets message lamp on sequence. It is
suitable for phone with message lamp. After have a new
message, system will base on this sequence to turn on
message lamp.
Example: [1] + [0][7][1][1][0][1][1][6] + [#]
This sets message lamp on sequence to 07110116 (7 + 0 +
1 + ext no. Where 07 is for 7; 11 is for 0; 01 is for 1; 16 is
for ext no. For detail please check Appendix A). After the
system repeats the number back to you, press [2] to
confirm and return to main menu.
(570) Message Lamp Off Sequence
Function 570
Steps [1]+ [?]........[?]+ [#]
Description
This function sets message lamp off sequence. It is
suitable for phone with message lamp. After have a new
message, system will base on this sequence to turn on
message lamp.
Chapter 3 Programming Procedures 46
Example: [1] + [0][7][1][1][1][1][1][6] + [#]
This sets message lamp off sequence to 07111116. (7 + 0 +
0 + ext no. Where 07 is for 7; 11 is for 0; 11 is for 0; 16 is
for ext no. For detail please check Appendix A). After the
system repeats the number back to you, press [2] to
confirm and return to main menu.
(580) Extension Notification Ring Sequence Default : 1516
Function 580
Steps [1]+ [?]........[?]+ [#]
Description
This function sets extension notification ring sequence.
Example: [1] + [1][5] [1][6] + [#]
This sets extension notification ring sequence to 1516
(pause time + extension number). After the system
repeats the number back to you, press [2] to confirm and
return to main menu.
(581) Extension Notification Hours Default : 08301830
Function 581
Steps [1]+ [?][?][?][?][?][?][?] [?]+ [#]
Description
This function sets extension notification hours. It is
24-hour format. The format is hh/mm/hh/mm
Example: [1] + [0][8] [0][0] [1][8] [0][0] + [#]
This sets extension notification hours from 0800 to 1800
After the system repeats the number back to you, press
[2] to confirm and return to main menu.
(582) Extension Notification Number of Retries Valid Range : 1-9 Default : 3
Function 582
Steps [1]+ [?]+ [#]
Description This function sets extension notification number retries.
Chapter 3 Programming Procedures
47
Example: [1] + [5] + [#]
This sets extension notification number of retries to 5.
After the system repeats the number back to you, press
[2] to confirm and return to main menu.
(583) Extension Notification Retry Interval Valid Range : 1-99 Default : 15
Function 583
Steps [1]+ [?][?]+ [#]
Description
This function sets extension notification retry interval.
Example: [1] + [3][0] + [#]
This sets extension notification retry interval to 30
minutes. After the system repeats the number back to
you, press [2] to confirm and return to main menu.
(592) Extension Digit to Digit Timeout Valid Range : 1-9 Default : 3
Function 592
Steps [1]+ [?]+ [#]
Description
This function sets extension digit to digit timeout
interval.
Example: [1] + [5] + [#]
This sets extension digit to digit timeout interval to 5
seconds. After the system repeats the number back to
you, press [2] to confirm and return to main menu.
(599) First Digit Timeout Valid Range : 1-9 Default : 3
Function 599
Steps [1]+ [?]+ [#]
Description
This function sets first digit timeout period. After play
greeting, system will wait for user to dial number.
Chapter 3 Programming Procedures 48
Example: [1] + [5] + [#]
This sets first digit timeout to 5 seconds. After the system
repeats the number back to you, press [2] to confirm and
return to main menu.
Appendix A: System Parameter Table
49
Appendix A: System Parameter Table
Signal System Parameter Telephone
DTMF 1 1 ��
DTMF 2 2 ��
DTMF 3 3 ��
DTMF 4 4 ��
DTMF 5 5 ��
DTMF 6 6 ��
DTMF 7 7 �
DTMF 8 8 �
DTMF 9 9 ��
DTMF * * ��
DTMF 0 0 ��
DTMF # # ��
HOOK TIME 1 H 1 ��
HOOK TIME 2 H 2 ��
PAUSE TIME , ��
EXTENSION X ��
Appendix B: 3-Digit Function Code List 50
Appendix B: 3-Digit Function Code List
Code Function Valid Range Default
000 Day Greeting System Default Greeting
010 Night Greeting System Default Greeting
014 Message Lamp Sequence
Channel
1-4 1234
020 Noon Greeting System Default Greeting
030 Department Directory
Announcement
--
031 Busy Cycle 1-9 3
038 Multi-Level Inquiry Code --
040 Special Announcement --
044 PBX Model 0
050 Second Language Greeting System Default Greeting
060 Inquiry Greeting --
100 System Password 1-8 digits 1234
110 Administrator Password 1-8 digits --
120 Ring Number 1-9 1
130 Operator Code 1-8 digits 0
140 Operator Extension 1-8 digits 100
141 Operator Mailbox Password 1-8 digits 5678
150 Assistant Operator Extension 1-8 digits --
160 Night Operator Extension 1-8 digits 100
170 Night Operator Assistant
Extension
1-8 digits --
180 Department Directory Code 1-8 digits --
190 Second Language Code 1-8 digits --
191 Third Language Code 1-8 digits --
192 Fourth Language Code 1-8 digits --
200 Maximum Code Length 1-8 8
210 First Hook Flash 0-999 20
220 Second Hook Flash 0-999 20
230 Pause Time 0-999 16
240 Number of Ringback Signals 1-99 5
250 Ringback High 0-999 16
260 Ringback Low 0-999 129
Appendix B: 3-Digit Function Code List
51
Code Function Valid Range Default
270 Ringback Second Low 0-999 9
280 Busy Retrials 1-99 1
290 Busy High 0-999 16
300 Busy Low 0-999 18
310 Day Transfer Mode 1-4 1
320 Night Transfer Mode 1-4 1
321 Call Pickup Timeout 1-99 15
322 Call Pickup Sequence --
323 Call Pickup Channel 1-4 1234
330 Transfer Sequence 13,15,16
340 Ringback Recall Sequence 13,15
350 Busy Recall Sequence 13,15
360 Disconnect Sequence --
370 Current Day 1-7 --
380 Current Time 24-hour(6 digits) --
390 Noon Break Setting 24-hour(8 digits) 00000000
400 First Business Hours Setting 24-hour(8 digits) 08001800
410 First Business Day Setting 1-7 12345
420 Second Business Hour
Setting
24-hour(8 digits) 08001200
430 Second Business Day Setting 1-7 --
440 Mode Switching Code 1-8 digits --
450 Optional Parameters 1-7 --
460 Ringback Second High 0-999 0
470 Extension Ringback 1st High 0-999 0
480 Extension Ringback 1st Low 0-999 0
490 Extension Ringback 2nd High 0-999 0
500 Extension Ringback 2nd Low 0-999 0
520 1st Voice Mailbox Number 1-8 digits --
521 1st Voice Mailbox Password 1-8 digits 5678
522 2nd Voice Mailbox Number 1-8 digits --
523 2nd Voice Mailbox Password 1-8 digits 5678
524 3rd Voice Mailbox Number 1-8 digits --
525 3rd Voice Mailbox Password 1-8 digits 5678
526 4th Voice Mailbox Number 1-8 digits --
527 4th Voice Mailbox Password 1-8 digits 5678
Appendix B: 3-Digit Function Code List 52
Code Function Valid Range Default
528 5th Voice Mailbox Number 1-8 digits --
529 5th Voice Mailbox Password 1-8 digits 5678
560 Message Lamp On Sequence --
570 Message Lamp Off Sequence --
580 Extension Notification Ring
Sequence
15,16
581 Extension Notification Hours 24-hour(8 digits) 08301830
582 Extension Notification
Number of Retries
1-9 3
583 Extension Notification Retry
Interval
1-99 15
592 Extension Digit to Digit
Timeout Interval
1-9 3
599 First Digit Timeout 1-9 3
600 First Department Code 1-8 digits --
601 First Department Extension 1-8 digits --
602 First Department Assistant
Extension
1-8 digits --
603~698 Follow up to 33th
700 First Starting Extension 1-8 digits 100
701 First Ending Extension 1-8 digits 299
702 First Assistant Extension 1-8 digits --
703~798 Follow up to 33th
800 Audio Text 0
810 Audio Text 1
820 Audio Text 2
830 Audio Text 3
840 Audio Text 4
850 Audio Text 5
860 Audio Text 6
870 Audio Text 7
880 Audio Text 8
890 Audio Text 9
900 I am sorry, the number you have dialed is not recognized, please dial again or
hold on for the operator.
910 Please hold , I will transfer you.
Appendix B: 3-Digit Function Code List
53
Code Function Valid Range Default
920 I am sorry, the person you try to reach is not available. Please dial another
extension.
930 I am sorry, the line is busy, please dial another extension.
940 Thank you and good-bye.
950 Or stay on the line for the operator.
960 I am sorry the operator are all busy
970 Please dial another extension
Appendix C: Advanced Functions
55
Appendix C: Advanced Functions
1. One Digit Audio Text Menu
Access code Function Audio Text
0 800 Audio Text 0
1 810 Audio Text 1
2 820 Audio Text 2
3 830 Audio Text 3
4 840 Audio Text 4
5 850 Audio Text 5
6 860 Audio Text 6
7 870 Audio Text 7
8 880 Audio Text 8
9 890 Audio Text 9
2. System Announcement
Function Content
900 I am sorry, the number you have dialed is not recognized,
please dial again or hold on for the operator.
910 Please hold , I will transfer you.
920 I am sorry, the person you try to reach is not available. Please
dial another extension.
930 I am sorry, the line is busy, please dial another extension.
940 Thank you and good-bye.
950 Or stay on the line for the operator.
960 I am sorry the operator are all busy
970 Please dial another extension
Appendix D: Quick Installation Guide
57
Appendix D: Quick Installation Guide
Installing the Auto Attendant
Please follow the diagram below to install your auto attendant.
LED Indicators
1 Power On: The adapter is plugged
2 Day/Night On: In Day mode
Off: In Night mode
3 Noon On: In Noon mode
4 Line 1-2 On: The line is occupied and the system is answering calls
Switch Buttons
5 Modes Press to switch modes in Day, Night and Noon order.
6 Manual/Auto Upper: The system switches among the DAY/NIGHT/NOON
mode automatically according to the time schedule.
Lower: The system is in the mode you manually set.
Appendix D: Quick Installation Guide 58
7 Security/Normal Upper: The programming function is available with a password.
Lower: The programming Function is locked.
8 Disable/On Upper: The system is running normally.
Lower: The system is disabled and lines will be in off-hook status.
Configuring the system
1. Call into the system. 2. Press the password to enter system programming mode. The default password is [#][1][2][3][4].
3. Set current date (Function [370]) and time (Function [380]). 4. Set First Flash Time [210] (and Second Flash Time [220], if necessary), Transfer Sequence [330], Ring-Back Recall Sequence [340] and Busy Recall Sequence [350] per your switch's specifications.
5. Set Night Assistant Operator Extension [170] for Automatic Call Progress Learning (ACPL).
6. Set Function [250] to [1#] to start ACPL for Ring-Back High [250], Ring-Back Low [260], Ring-Back Second Low [270], and Ring-Back Second High [460].
7. Set Function [290] to [1#] to start ACPL for Busy High [290] and Busy Low [300]. 8. Set up First Extension Group ([700] and [701]).
Index
59
Index
(000) Day Greeting..................................... 13
(010) Night Greeting.................................. 13
(014) Message Lamp Sequence Channel. 13
(020) Noon Greeting.................................. 14
(030) Department Directory
Announcement....................................... 14
(031) Busy Cycle......................................... 14
(038) Multi-Level Inquiry Code ............... 14
(040) Special Announcement.................... 15
(044) PBX Model ........................................ 15
(050) Second Language Greeting............. 16
(060) Inquiry Greeting............................... 16
(100) System Password ............................. 16
(110) Administrator Password................. 17
(120) Ring Number .................................... 17
(130) Operator Code.................................. 18
(140) Operator Extension .......................... 18
(141) Operator Mailbox Password........... 18
(150) Assistant Extension.......................... 19
(160) Night Operator Extension............... 19
(170) Night Assistant Extension .............. 19
(180) Department Directory Code ........... 20
(190) Second Language Code................... 20
(191) Third Language Code...................... 20
(192) Fourth Language Code.................... 21
(200) Maximum Extension Length .......... 21
(210) First Hook Flash ............................... 22
(220) Second Hook Flash .......................... 23
(230) Pause Time........................................ 23
(240) Number of Ringback Signals.......... 24
(250) Ringback High.................................. 24
(260) Ringback Low................................... 25
(270) Ringback Second Low ..................... 26
(280) Busy Retrials ..................................... 27
(290) Busy High.......................................... 27
(300) Busy Low ...........................................28
(310) Day Transfer Mode ..........................29
(320) Night Transfer Mode .......................30
(321) Call Pickup Timeout ........................44
(322) Call Pickup Sequence.......................44
(323) Call Pickup Channel.........................45
(330) Transfer Sequence ............................30
(340) Ringback Recall Sequence ...............31
(350) Busy Recall Sequence .......................31
(360) Disconnect Sequence........................32
(370) Current Day.......................................32
(380) Current Time.....................................33
(390) Noon Break Setting ..........................33
(400) First Business Hours Setting ...........33
(410) First Business Day Setting ...............34
(420) Second Business Hours Setting.......34
(430) Second Business Day Setting ..........35
(440) Mode Switching Code......................35
(450) Optional Parameters ........................36
(460) Ringback Second High.....................37
(470) Extension Ringback 1st High ..........38
(480) Extension Ringback 1st Low ...........39
(490) Extension Ringback 2nd High ........39
(500) Extension Ringback 2nd Low .........40
(520) Voice Mailbox Number....................45
(521) Voice Mailbox Password .................46
(560) Message Lamp On Sequence ..........46
(570) Message Lamp Off Sequence ..........47
(580) Extension Notification Ring
Sequence..................................................47
(581) Extension Notification Hours .........47
(582) Extension Notification Number of
Retries ......................................................48
(583) Extension Notification Retry Interval
..................................................................48
Index 60
(592) Extension Digit to Digit Timeout
Interval .................................................... 48
(599) First Digit Timeout........................... 49
(600) First Department Code.................... 41
(601) First Department Extension............ 41
(602) First Department Assistant Extension
.................................................................. 42
(700) First Starting Extension ................... 42
(701) First Ending Extension .................... 43
(702) First Assistant Extension................. 43
Call Pickup..................................................43
default password........................................12
Disable .........................................................10
Entering Programming Mode ..................12
Installation ....................................................8
Modes ............................................................9
Rear Panel ...................................................10
Security Mode.............................................10
Switching Modes..........................................9
Voice Mailbox Setup ..................................45