AA14 Mobily SAUET 22052012

Saudi Mobily AA.14 RESTRICTEDRAEX-AA.14 3.0

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Annex I.0 Revision Sheet for Individual Annexes Saudi Mobily (SAUET)

IndividualAnnex no

Tadig Code Annex Name Revision Status(YYYY-MM-DD)

Contact Points for AgreementManagement

2011-01-09I.1 SAUET

International Roaming Contact List 2011-12-01GSM CS and/or 3GSM CS servicesprovided for Roaming Subscribers

2004-10-01

GPRS and/or 3GSM PS Services andApplications provided for RoamingSubscribers

2004-10-01

I.2 SAUET

Additional Services provided for RoamingSubscribers

2006-08-12

International Roaming Inter OperatorTariffs

2012-05-21

Mailing list for TAP and Bulk SMS Data 2012-05-21Mailing list for Inter PMN Invoices 2012-01-30

I.3 SAUET

Application of Taxes 2005-11-15Inter Operator Customer Care Contact 2011-01-09Customer Services Numbers 2004-10-01Customer Care Contact Numbers 2005-05-03

I.4 SAUET

General Customer Care Information 2005-02-01Contact Points for Handling Test SIM and/or USIM Cards

2011-01-09

Security 2004-10-01

I.5 SAUET

Relevant Miscellaneous Technical Details 2007-03-15I.6 SAUET National Requirements Impacting

Subscribers2004-10-01

I.7 SAUET Information on Fraud PreventionProcedures

2009-06-20

I.8 SAUET Billing and Transfer Information 2005-02-01I.9 SAUET Biliing Identifier Information 2005-02-01


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I.0.1 Changes Since Last Version

IndividualAnnex no

TadigCode

Annex Name Changes Effected

Contact Points for AgreementManagement

NoI.1 SAUET

International Roaming ContactList

No

GSM CS and/or 3GSM CSservices provided for RoamingSubscribers

No

GPRS and/or 3GSM PS Servicesand Applications provided forRoaming Subscribers

No

I.2 SAUET

Additional Services provided forRoaming Subscribers

No

International Roaming InterOperator Tariffs

Yes

Mailing list for TAP and BulkSMS Data

Yes

Mailing list for Inter PMN Invoices No

I.3 SAUET

Application of Taxes NoInter Operator Customer CareContact

No

Customer Services Numbers NoCustomer Care Contact Numbers No

I.4 SAUET

General Customer CareInformation

No

Contact Points for Handling TestSIM and/or USIM Cards

No

Security No

I.5 SAUET

Relevant MiscellaneousTechnical Details

No

I.6 SAUET National Requirements ImpactingSubscribers

No

I.7 SAUET Information on Fraud PreventionProcedures

No

I.8 SAUET Billing and Transfer Information NoI.9 SAUET Biliing Identifier Information No


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Annex I.1 Agreement Management Principles (Operator Confidential)SAUET

I.1.1 Contact Points for Agreement Management (Operator Confidential)

Postal and delivery addressEtihad Etisalat Company Mobily - MobilyC4 , Al-Haqbani Building, 2nd Floor KingFahad Road, Near to Kingdom Tower P.O.Box 9979Riyadh, 11423Kingdom Saudi Arabia

For Generalqueries, updates of AA14,IR 21,B&T Information use the followingemail:Email Address: [email protected]

CAMEL ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

GPRS ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

GSM3G ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]


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I.1.2 International Roaming Contact List (Operator Confidential)

General ContactPostal and delivery addressEtihad Etisalat Company Mobily - MobilyC4 , Al-Haqbani Building, 2nd Floor KingFahad Road, Near to Kingdom Tower P.O.Box 9979Riyadh, 11423Kingdom Saudi Arabia

International Roaming ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

Customer Care Aspects ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

Marketing Aspects ContactMr. Hael Al-AghbariPhone Fix: 966560312382Phone Mobile: 966566644520Email Address: [email protected]

Fraud Prevention Aspect ContactMr. Sameh HamoudaPhone Fix: 966560423604Fax: 966560316613Email Address: [email protected]

SIM Card Expert ContactMr. Wonayyan Abo NayyanPhone Fix: 966560314312Phone Mobile: 966542929229Fax: 966560316637Email Address: [email protected]

IREG Testing Contact


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Mr. Adnan S. SyedPhone Fix: 966560312128Phone Mobile: 966569383973Fax: 966560316637Email Address: [email protected]

Public Network Faults ContactMr. Adnan S. SyedPhone Fix: 966560312128Phone Mobile: 966569383973Fax: 966560316637Email Address: [email protected]

TADIG Testing ContactMr. Ayman Saleh Al ZahraniPhone Fix: 966560314526Phone Mobile: 966540200111Fax: 966560316637Email Address: [email protected]

MAP Signaling SS7 Routing ISC ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]


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Annex I.2 Services (Operator Confidential)SAUET

I.2.1 Services SupportedSupported services provided as per: 2004-10-01The IOT is indicated in Annex I.3.1

Authentication RANServiceSIM USIM EAP-

SIMGSM UTRAN WLAN

Circuit Switch ServicesTelephony X N/A X N/A

Emergency Calls X X

SMSMT X N/A X N/A

SMSMO X N/A X N/A

Voice Messaging N/A N/A

Alternate Speech And FacsimileGr3

N/A N/A N/A

Automatic Facsimile Gr3 X N/A X N/A N/A

Asynchronous Data N/A N/A

Synchronous Data N/A N/A N/A

Packet Switch Services X X X X X X

Supplementary Services


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SIMGSM UTRAN WLAN

Calling Line IdentificationPresentation

X X N/A

Calling Line IdentificationRestriction

N/A

Connected Line IdentificationPresentation

N/A

Connected Line IdentificationRestriction

N/A

Calling Name Presentation N/A

Call Forwarding Unconditional X X

Call Forwarding On MobileSubscriber Busy

X X N/A

Call Forwarding On No Reply X X N/A

Call Forwarding On MobileSubscriber Not Reacheable

X X N/A

Call Waiting X X N/A

Call Hold X X N/A

Multi Party N/A

Closed User Group N/A

Completion Of Call BusySubscribers

N/A

Call Deflection N/A

Explicit Call Transfer N/A

Barring Of All Outgoing Calls X X N/A

Barring Of All OutgoingInternational Calls

X X N/A

Barring Of All OutgoingInternational Calls Except

X X N/A

Barring Of All Incoming Calls X X N/A

Barring Of All Incoming CallsWhen Roaming Outside HPMNOperator

X X N/A

User To User Signalling N/A

USSDMO N/A

USSDMT N/A

EMLPP N/A

Frequency BandsAvailable technologies 4

50

700

710

850

900

1700

1800

1900

2100

2400

5000

GSM X


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50

700

710

850

900

1700

1800

1900

2100

2400

5000

UTRAN


50

700

710

850

900

1700

1800

1900

2100

2400

5000

WLAN


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I.2.2 Services RequestedServices requested as per: 2004-10-01


SIMGSM UTRAN WLAN

Circuit Switched TrafficPacket Switch ServicesCamelCamel Phase1 N/A

Camel Phase2 X X N/A

Camel Phase3 N/A

Camel Phase4 N/A


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Annex I.3 Billing and Accounting (Operator Confidential)SAUET

I.3.1 International Roaming Inter Operator Tariffs

Does a regulated roaming IOT apply to all roaming partners: NoDoes a regulated roaming IOT apply to some roaming partners: NoI.3.1.1 IOT for Circuit Switched Traffic Standard Standard IOT

Version:Applicable as from: 2012-05-21Updated on: 2012-05-15Currency: SAR

List of all applicable UTC Time OffsetsUTC Offset of the billing system: +03:00

TimeBandsDefault From 00:00:00 to 23:59:59 all week and all special days


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MOC CallsNational Calls incl. of Data,Fax,call forwarding,Call waiting and Call Hold (TS.00) AnyFrom:Any

Any (Any)


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Call Type LevelTo

1 2 3

Time Band Charge Type Tax Rate2 Interval

Within the Etihad Etisalat GSMnetwork (Own)

1 0 0 Default Duration 3.5 per 60 sec

To other Public MobileNetworks (Other Mobile)


To PSTN (Fixed) 1 0 0 Default Duration 3.5 per 60 sec

Water & Sewage (939) 1 0 0 Default Duration 3.7 per 60 sec

SCECO Electricity (933) 1 0 0 Default Duration 3.7 per 60 sec

Riyadh Municipality Reporting(940)


Directory Enquiry (905) 1 0 0 Default Duration 4.9 per 60 sec

Speaking Clock (1460) 1 0 0 Default Duration 1.4 per 60 sec

Illegal Overstay (992) 1 0 0 Default Duration 0 per 60 sec

Border Security (994) 1 0 0 Default Duration 0 per 60 sec

Narcotics Control (995) 1 0 0 Default Duration 0 per 60 sec

Highway Security (996) 1 0 0 Default Duration 0 per 60 sec

MOI Temporary Short Code(982)

1 0 0 Default Duration 0 per 60 sec

National Environment (988) 1 0 0 Default Duration 0 per 60 sec

Human Rights Watch Society(1919)


Ministry of interior (SecurityReporting) (980)


Ministry of interior (SecurityReporting) 989 (989)


Diplomatic security (986) 1 0 0 Default Duration 0 per 60 sec

Hajj Emergency Number (987) 1 0 0 Default Duration 0 per 60 sec

Security Complaints GeneralInvestigation (990)


Military Police (991) 1 0 0 Default Duration 0 per 60 sec

Public Intelligence (985) 1 0 0 Default Duration 0 per 60 sec

Customer Care (1100) 1 0 0 Default Duration 0 per 60 sec2Rate ending with * is tax included. Rate not ending with * is tax excluded


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MOC CallsEmergency Calls (TS.12) AnyFrom:Any

Any (Any)Call Type LevelTo

1 2 3


Emergency1 (112) 1 0 0 Default Duration 0 per 60 sec

Traffic Police1 (993) 1 0 0 Default Duration 0 per 60 sec

Ambulance1 (997) 1 0 0 Default Duration 0 per 60 sec

Fire1 (998) 1 0 0 Default Duration 0 per 60 sec

Police1 (999) 1 0 0 Default Duration 0 per 60 sec2Rate ending with * is tax included. Rate not ending with * is tax excluded1Represents an Emergency number.

MOC CallsInternational - Voice Calls incl. of Data,Fax,call forwarding,Call waiting and Call Hold (TS.00) AnyFrom:Any


1 2 3


Zone 1 2 0 0 Default Duration 4.8 per 60 sec






Zone 7 2 0 0 Default Duration 14 per 60 sec


Zone 9 2 0 0 Default Duration 30 per 60 sec2Rate ending with * is tax included. Rate not ending with * is tax excluded


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MOC CallsInternational - Video Calls incl. of Data,Fax,call forwarding,Call waiting and Call Hold Calls (BS.00) AnyFrom:Any


1 2 3








Zone 7 2 0 0 Default Duration 21 per 60 sec


Zone 9 2 0 0 Default Duration 45 per 60 sec2Rate ending with * is tax included. Rate not ending with * is tax excluded

MOC CallsSMSMO (TS.22) AnyFrom:Any


1 2 3


SMSMO - National (Any) 1 0 0 Default Event 1.6 per event

SMSMO - International (Any) 2 0 0 Default Event 1.6 per event2Rate ending with * is tax included. Rate not ending with * is tax excluded

MOC CallsNational - Video Telephony (BS.37) AnyFrom:Any

Any (Any)


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Call Type LevelTo

1 2 3


National - Video Telephony(Any)


2Rate ending with * is tax included. Rate not ending with * is tax excluded

MTC CallsSMSMT (TS.21) AnyFrom:Any


1 2 3


SMSMT (Any) na na na Default Event 0 per event2Rate ending with * is tax included. Rate not ending with * is tax excluded

MOC Calls700 Numbers (TS.11) AnyFrom:Any


1 2 3


700-numbers (7000) (7000) 1 0 0 Default Duration 10.8 per 60 sec








700-numbers (7009) (7009) 1 0 0 Default Duration 9.8 per 60 sec2Rate ending with * is tax included. Rate not ending with * is tax excluded


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MOC CallsFree Toll Phone access service (TS.11) AnyFrom:Any


1 2 3


Free Toll phone AccessService (800)



MOC CallsUniversal Access Service (TS.11) AnyFrom:Any


1 2 3


Universal Access Service(9200)




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Zones:

Zone 1Bahrain (BHR, 973), Kuwait (KWT, 965), Oman (OMN, 968), Qatar (QAT, 974), United Arab Emirates(ARE, 971)

Zone 2Algeria (DZA, 213), Djibouti (DJI, 253), Egypt (EGY, 20), Iraq (IRQ, 964), Jordan (JOR, 962), Lebanon(LBN, 961), Libyan Arab Jamahiriya (LBY, 218), Mauritania (MRT, 222), Morocco (MAR, 212),Palestine (PSE, 970), Somalia (SOM, 252), Sudan (SDN, 249), Syrian Arab Republic (SYR, 963),Tunisia (TUN, 216), Yemen (YEM, 967), South Sudan (SSD, 211)

Zone 3Afghanistan (AFG, 93), Bangladesh (BGD, 880), India (IND, 91), Maldives (MDV, 960), Myanmar(MMR, 95), Nepal (NPL, 977), Pakistan (PAK, 92), Sri Lanka (LKA, 94)

Zone 4Angola (AGO, 244), Benin (BEN, 229), Botswana (BWA, 267), Burkina Faso (BFA, 226), Burundi (BDI,257), Cameroon (CMR, 237), Central African Republic (CAF, 236), Chad (TCD, 235), Comoros (COM,269), Congo (COG, 242), Democratic Republic of the Congo (COD, 243), Equatorial Guinea (GNQ,240), Eritrea (ERI, 291), Ethiopia (ETH, 251), Gabon (GAB, 241), Gambia (GMB, 220), Ghana (GHA,233), Guinea (GIN, 224), Guinea-Bissau (GNB, 245), Islamic Republic of Iran (IRN, 98), Ivory coast(CIV, 225), Kenya (KEN, 254), Lesotho (LSO, 266), Liberia (LBR, 231), MADAGASCAR (MDG, 261),MAYOTTE-1 (262639), Malawi (MWI, 265), Mali (MLI, 223), Mozambique (MOZ, 258), Namibia (NAM,264), Niger (NER, 227), Nigeria (NGA, 234), Rwanda (RWA, 250), R?union (REU, 262), Senegal(SEN, 221), Seychelles (SYC, 248), Sierra Leone (SLE, 232), South Africa (ZAF, 27), Swaziland(SWZ, 268), Togo (TGO, 228), Uganda (UGA, 256), United Republic of Tanzania (TZA, 255), Zambia(ZMB, 260), Zimbabwe (ZWE, 263)

Zone 5Albania (ALB, 355), Andorra (AND, 376), Armenia (ARM, 374), Austria (AUT, 43), Azerbaijan (AZE,994), Belarus (BLR, 375), Belgium (BEL, 32), Bosnia and Herzegovina (BIH, 387), Bulgaria (BGR,359), Croatia (HRV, 385), Cyprus (CYP, 357), Czech Republic (CZE, 420), Denmark (DNK, 45),Estonia (EST, 372), Faeroe Islands (FRO, 298), Finland (FIN, 358), France (FRA, 33), Georgia (GEO,995), Germany (DEU, 49), Gibraltar (GIB, 350), Greece (GRC, 30), Greenland (GRL, 299), Hungary(HUN, 36), Iceland (ISL, 354), Indonesia (IDN, 62), Ireland (IRL, 353), Italy (ITA, 39), Kazakhstan(KAZ, 73), Kyrgyzstan (KGZ, 996), Latvia (LVA, 371), Liechtenstein (LIE, 423), Lithuania (LTU, 370),Luxembourg (LUX, 352), MADERIA (351291), Malaysia (MYS, 60), Malta (MLT, 356), Moldova (MDA,373), Monaco (MCO, 377), Montenegro (MNE, 382), Netherlands (NLD, 31), Norway (NOR, 47),Poland (POL, 48), Portugal (PRT, 351), Romania (ROU, 40), Russian Federation (RUS, 7), SanMarino (SMR, 378), Serbia (SRB, 381), Slovakia (SVK, 421), Slovenia (SVN, 386), Spain (ESP, 34),Sweden (SWE, 46), Switzerland (CHE, 41), The former Yugoslav Republic of Macedonia (MKD, 389),Turkey (TUR, 90), Turkmenistan (TKM, 993), Ukraine (UKR, 380), United Kingdom of Great Britainand Northern Ireland (GBR, 44), Uzbekistan (UZB, 998)

Zone 6ASCENSION ISLANDS (ASC, 247), American Samoa (ASM, 1684), Anguilla (AIA, 1264), Antiguaand Barbuda (ATG, 1268), Argentina (ARG, 54), Aruba (ABW, 297), Australia (AUS, 61), Bahamas(BHS, 1242), Barbados (BRB, 1246), Belize (BLZ, 501), Bermuda (BMU, 1441), Bhutan (BTN, 975),Bolivia (BOL, 591), Brazil (BRA, 55), British Virgin Islands (VGB, 1284), Brunei Darussalam (BRN,673), Cambodia (KHM, 855), Canada (CAN, 1780), Cape Verde (CPV, 238), Cayman Islands (CYM,1345), Chile (CHL, 56), China (CHN, 86), Colombia (COL, 57), Cook Islands (COK, 682), CostaRica (CRI, 506), Cuba (CUB, 53), DIAGO GARCIA (246), Democratic Peoples Republic of Korea(PRK, 850), Dominica (DMA, 1767), Dominican Republic (DOM, 1809), Ecuador (ECU, 593), ElSalvador (SLV, 503), Falkland Islands (Malvinas) (FLK, 500), Fiji (FJI, 679), French Guiana (GUF,594), French Polynesia (PYF, 689), Grenada (GRD, 1473), Guadeloupe (GLP, 590), Guam (GUM,1671), Guatemala (GTM, 502), Guyana (GUY, 592), HAWAII (USA) (USA, 1808), Haiti (HTI, 509),Honduras (HND, 504), Hong Kong Special Administrative Region of China (HKG, 852), Jamaica(JAM, 1876), Japan (JPN, 81), Kiribati (KIR, 686), Lao Peoples Democratic Republic (LAO, 856),


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Macao Special Administrative Region of China (MAC, 853), Marshall Islands (MHL, 692), Martinique(MTQ, 596), Mauritius (MUS, 230), Mexico (MEX, 52), Micronesia (FSM, 691), Mongolia (MNG, 976),Montserrat (MSR, 1664), Nauru (NRU, 674), Netherlands Antilles (ANT, 599), New Caledonia (NCL,687), New Zealand (NZL, 64), Nicaragua (NIC, 505), Niue (NIU, 683), Norfolk Island (NFK, 6723),Northern Mariana Islands (MNP, 1670), Palau (PLW, 680), Panama (PAN, 507), Papua New Guinea(PNG, 675), Paraguay (PRY, 595), Peru (PER, 51), Philippines (PHL, 63), Puerto Rico (PRI, 1787),Republic of Korea (KOR, 82), Saint Helena (SHN, 290), Saint Kitts and Nevis (KNA, 1869), Saint Lucia(LCA, 1758), Saint Pierre and Miquelon (SPM, 508), Saint Vincent and the Grenadines (VCT, 1784),Sao Tome and Principe (STP, 239), Singapore (SGP, 65), Solomon Islands (SLB, 677), Suriname(SUR, 597), TAIWAN (TWN, 886), Tajikistan (TJK, 992), Thailand (THA, 66), Timor-Leste (TLS, 670),Tonga (TON, 676), Trinidad and Tobago (TTO, 1868), Turks and Caicos Islands (TCA, 1649), Tuvalu(TUV, 688), United States Virgin Islands (VIR, 1340), United States of America (USA, 1), Uruguay(URY, 598), Vanuatu (VUT, 678), Venezuela (Bolivarian Republic of) (VEN, 58), Viet Nam (VNM, 84),WESTERN SAMOA (685), Wallis and Futuna Islands (WLF, 681)

Zone 7INMARSAT ATLANTIC EAST - M (8716), INMARSAT ATLANTIC EAST - MINI M (87176), INMARSATATLANTIC EAST -B (8713), INMARSAT ATLANTIC WEST - B (8743), INMARSAT ATLANTICWEST - M (8746), INMARSAT ATLANTIC WEST - MINI M (87476), INMARSAT INDIAN - B (8733),INMARSAT INDIAN - M (8736), INMARSAT INDIAN - MINI M (87376), INMARSAT PACIFIC - B(8723), INMARSAT PACIFIC - M (8726), INMARSAT PACIFIC - MINI M (87276), INMARSAT SNAC- B (8703), INMARSAT SNAC - MINI M (87076), THURAYA (882), MARITIME COMMUNICATIONPARTNER (MCP) (88232)

Zone 8GLOBSTAR 1 (8818), GLOBSTAR 2 (8819)

Zone 9INMARSAT ATLANTIC EAST (SKY) (8715), INMARSAT ATLANTIC EAST - A (8711), INMARSATATLANTIC EAST B-HSD (87139), INMARSAT ATLANTIC WEST (SKY) (8745), INMARSATATLANTIC WEST - A (8741), INMARSAT ATLANTIC WEST B-HSD (87439), INMARSAT INDIAN(SKYPHONE) (8735), INMARSAT INDIAN - A (8731), INMARSAT INDIAN B-HSD (87339),INMARSAT M4 (HSD) ATLANTIC EAST (87160), INMARSAT M4 (HSD) ATLANTIC WEST (87460),INMARSAT M4 (HSD) INDIAN (87360), INMARSAT M4 (HSD) PACIFIC OCEAN (87260), INMARSATPACIFIC (SKYPHONE) (8725), INMARSAT PACIFIC - A (8721), INMARSAT PACIFIC B-HSD(87239), INMARSAT SNAC - (AERO) (8705), INMARSAT SNAC - A (8701), Australian SatelliteService (61145)1Represents an Emergency number.


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I.3.1.2 IOT FOR GPRS, WLAN AND/OR 3GSM PS TRAFFIC - Standard IOT


GPRS CallsGPRS (TS.53) AnyFrom:Any


1 2 3


GPRS (Any) 10 0 0 Default Vol. Total 0.06/kbyte per 10 kbyte2Rate ending with * is tax included. Rate not ending with * is tax excluded


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I.3.1.3 IOT for Reciprocating Charging Standard (Operator Confidential)


Additional Reciprocating Charging InformationIf RP's MTC charge is zero then Mobily MTC rate is also zero (for both Voice and Video Telephony).If RP's MTC charge is equal to or less than SAR 3 (Tax Included) then Mobily MTC rate is SAR 3 (forboth Voice and Video Telephony).If RP's MTC charge is equal to or less than SAR 6 (Tax Included) then Mobily MTC rate is SAR 6 (forboth Voice and Video Telephony).If RP's MTC charge is equal to or less than SAR 9 (Tax Included) then Mobily MTC rate is SAR 9 (forboth Voice and Video Telephony).If RP's MTC charge is more than SAR 9 (Tax Included) then Mobily MTC rate is SAR 25 (for bothVoice and Video Telephony).


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I.3.2 Mailing List (Operator Confidential)

EDI ContactETIHAD ETISALAT COMPANY - MOBILYC/o EMIRATES DATA CLEARING HOUSE (EDCH)13TH FL, AL BATEEN TOWERS C-2,NEAR CENTRAL BANK of U.A.E. AL BATEENAbudhabi, 3838UAE

Attn: EDCH Network Operations DepartmentEmail Address: [email protected]: 97126354663Phone (fix): 97124999310Phone (fix): 97124999320

Contact Person at Mobily PremisesMr. Majid A. Al AmmarPhone Fix: 966560313258Phone Mobile: 966566620303Email Address: [email protected]

Fallback ContactETIHAD ETISALAT COMPANY - MOBILYC/o EMIRATES DATA CLEARING HOUSE (EDCH)13TH FL, AL BATEEN TOWERS C-2,NEAR CENTRAL BANK of U.A.E. AL BATEENAbudhabi, 3838UAE

Attn: EDCH Network Operations DepartmentEmail Address: [email protected]: 97126354663Phone (fix): 97124999310Phone (fix): 97124999320

Contact Person at Mobily PremisesMr. Majid A. Al AmmarPhone Fix: 966560313258Phone Mobile: 966566620303Email Address: [email protected]


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I.3.3 Mailing List for Inter PMN Operator Invoices (Operator Confidential)

ETIHAD ETISALAT COMPANY - MOBILYC/o EMIRATES DATA CLEARING HOUSE (EDCH)13TH FL, AL BATEEN TOWERS C-2,NEAR CENTRAL BANK of U.A.E. AL BATEENAbudhabi, 3838UAE

To send your GSM invoices and missing invoices requests.Email Address: [email protected] (fix): 97124999325Phone (fix): 97124999324Phone (fix): 97124999422

To send your Cr. Note requests and reply to our Cr.Note requests.Email Address: [email protected] (fix): 97124999325Phone (fix): 97124999324Phone (fix): 97124999422

To send your SMS invoices, missing invoices requests (SMS) and related disputes.Email Address: [email protected] (fix): 97124999324Phone (fix): 97124999325Phone (fix): 97124999422

To send your payment reminders and all payment related issues.Email Address: [email protected] (fix): 97124999323Phone (fix): 97124999340Phone (fix): 97124999329Phone (fix): 97124999466

To send your payment notifications for your remittances and reconciliation relatedissues.Email Address: [email protected] (fix): 97124999321Phone (fix): 97124999341Phone (fix): 97124999466

For issues related to receivables to EDCH clients (Follow Up).Email Address: [email protected] (fix): 97124999322Phone (fix): 97124999357Phone (fix): 97124999466

For Escalation (Invoices,Disputes and SMS)Phone (fix): 97124999422


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For Escalation (Payments,Collections and Credit Control)Phone (fix): 97124999466


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I.3.4 Application of Taxes (Operator Confidential)

APPLICATION OF TAXES FOR Saudi Mobily

Please refer to I.3.1.1 for tax information.

Note:The details provided above regarding recovery of Tax or other tax are given forinformation only. It is the responsibility of the HPMN Operator to confirm directlywith the tax authority in the VPMN Operator's Country that all the requirements forrecovery of Tax or other tax are satisfied.


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I.3.5 Payment Information (Operator Confidential)

Bank Account Information:NATIONAL BANK OF ABU DHABIKHALIDIYA BRANCHABU DHABIUNITED ARAB EMIRATES (U.A.E.)

Bank Code: NBAD AE AABank Account Name: ETISALAT ETIHAD MOBILY-KSA-0034Main Bank Account: 18 48 060 764 (Other)Alternate Bank Account: AE350350000001848060764 (IBAN)Currency: USD


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Annex I.4 Customer Care (Operator Confidential)SAUET

I.4.1 Inter Operator Customer Care Contact (Operator Confidential)

General ContactPostal and delivery addressEtihad Etisalat Company Mobily - MobilyC4 , Al-Haqbani Building, 2nd Floor KingFahad Road, Near to Kingdom Tower P.O.Box 9979Riyadh, 11423Kingdom Saudi Arabia

Executive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

Service Hours:From 08:00:00 to 17:00:00

Network Faults ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

Packet Switch ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

SMSIW ContactExecutive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]


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I.4.2 Customer Service Numbers (Public Domain)Emergency

Ambulance 997Emergency 112Fire 998Police 999Traffic Police 993

Other customer service numbers including value added service numbers


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I.4.3 Customer Care Contact Numbers (Public Domain)

Inbound Roamers ContactFrom GSM (National)Short Code: 1100

From PSTN (National)Phone (fix): 08001200000

InternationalPhone (fix): 966560101100


Outbound Roamers ContactFrom GSM (National)Short Code: 1100

From PSTN (National)Phone (fix): 08001200000

InternationalPhone (fix): 966560101100



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I.4.4 General Customer Care Information (Public Domain)

I.4.4.1 Website (Public Domain)Content URL Language Permission

to createlink

www.mobily.com.sa EN No

I.4.4.2 Handset Display (Public Domain)

I.4.4.3 International SMS (Operator Confidential)Sending of SMS to other PMN Operator's subscribers:Allowed

Reception of SMS from other PMN Operator's SMSCs:Allowed


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Annex I.5 Technical Aspects (Operator Confidential)SAUET

I.5.1 Contact Points for Handling Test SIM and/or USIM Cards (OperatorConfidential)


Executive Manager-International RoamingMr. Khaled H. Al OtaibiPhone Fix: 966560312125Phone Mobile: 966569266994Fax: 966560316637Email Address: [email protected]

I.5.2 Security (Operator Confidential)In the Public Mobile Network of Saudi Mobily, the following security functions areimplemented.

Authentication

SECURITYFUNCTIONS

Technology

'X' indicatess whatSecurity Functions

are supported.

GSM UTRAN WLAN

Enabled and fullycompliant with PRDSG.15

Enabled but notcompliant with PRDSG.15

COMP128-1

COMP128-2

COMP128-3

G-Milenage

Milenage


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Ciphering

SECURITYFUNCTIONS

Technology

'X' indicatess whatSecurity Functions

are supported.

GSM UTRAN WLAN

Enabled and fullycompliant with PRDSG.15

Enabled but notcompliant with PRDSG.15

A5/1

A5/2

A5/3

GEA/1

GEA/2

GEA/3

Kasumi


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Annex I.6 Data Privacy (Operator Confidential)SAUET

I.6.1 National RequirementsNATION AL REQUIREM ENTS FOR DAT A PRIVACY FOR HPMN OPERATORSUBSCRIBERS AND HPMN OPERATOR SUBSCRIBERS

Sending of SMS messages on home short codes allowed

Sending of SMS messages on local services allowed

Sending of SMS messages on commercial services allowed

OTHER NATIONAL REQUIREMENTS

Other National requirements which have impact on International

Roaming (e.g. TAP procedure or Services offered) shall be listed. NA


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Annex I.7 Fraud Prevention Procedures(Operator Confidential)SAUET

I.7.1 Information on Fraud Prevention Procedures (Operator Confidential)

Definition of criteria of suspected fraud:

Circuit Switched Traffic, Packet Switched Traffic,SMS traffic*, Content Transactions:50 SDR

*Applicable only where APMN and HPMN have signed and executed Annexes 2 and3 of an SMS Interworking Addendum AA.19.

Sending High Usage Reports:Email: [email protected]

Receiving High Usage Reports:Email: [email protected] Fax: 99626615011

Inter Operator Contact Point for combating fraudulent use of GSM services


For HUREmail Address: [email protected] (fix): 96626615011

Head of Department Life Cycle Management & Collection, Customer CareMr. Mohammed Gamal El-DinPhone Mobile: 966567101033Email Address: [email protected]

Receivable Supervisor-Business, Customer Relations - Collection DepartmentMr. Ahmed SamirPhone Mobile: 966569336110Email Address: [email protected]


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I.7.2 Information on NRTRDE procedures (Operator Confidential)

Authorised Receipt Point for NRTRDE Files and Reports:

EMIRATES DATA CLEARING HOUSE (EDCH)13TH FL, AL BATEEN TOWERS C-2NEAR CENTRAL BANK of U.A.E. AL BATEENABU DHABI, 3838U.A.E.

Email Address: [email protected]

Mr. Ghulam MustafaPhone Fix: 97124999420Email Address: [email protected]

Mr. Rahil JavaidPhone Fix: 97124999406Email Address: [email protected]


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Annex I.8 Billing Annexes(Operator Confidential)

I.8.1 Billing and TransferSAUETPMN Operator's Name Etihad Etisalat Company - Mobily

Public Mobile Network Name Etihad Etisalat Company - Mobily

Country Abbreviation KSA

Mobile Country Code/Mobile Network Code(s) SAUET : 420 03

Country Code (ITU E. 164) 96

TAP Source Code(s) (TD.13) SAUET

TAP version(s) able to send 3.11

Preferred TAP Currency to send SDR

Preferred TAP Transfer frequency to send Whenever necessary

TAP version(s) able to receive 3.11

Preferred TAP Currency to receive SDR

Preferred TAP Transfer frequency to receive Whenever necessary

Receipt of SMS MT TAP records required Yes

Receipt of SMS MT NRTRDE records required Yes

Preferred Settlement Currency on Invoices USD

Receipt of Paper Invoices required Yes

Different Invoices Required for each recipient TADIG Code Yes

Electronic Invoicing able to send Yes1.1 starting on 2008-01-01

Electronic Invoicing able to receive Yes1.1 starting on 2008-01-01

TADIG Code for Financial Clearing Agent AREED

Financial Clearing Agent Emirates Data Clearing House

TADIG Code for Data Clearing Agent AREED

Data Clearing Agent Emirates Data Clearing House

TADIG Code for NRTRDE Agent AREED

NRTRDE Agent Emirates Data Clearing House

Definition of Criteria for Suspected Fraud 50 SDR

International Direct Dialing Access Code Default

Old Data (non-MTC) acceptable days without contact

Old Data (MTC) acceptable days without contact

Old Data (non-MTC) maximum acceptable days with contact

Old Data (MTC) maximum acceptable days with contact

UTC Information in list format +03:00

NRTRDE version(s) able to send 2.1 starting on 2008-01-01

NRTRDE version(s) able to receive 2.1 starting on 2008-01-01

RAEX AA.14 version(s) able to send 3.0 starting on 2008-01-01

RAEX AA.14 version(s) able to receive 3.0 starting on 2008-01-01

AA14 Mobily SAUET 22052012

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