A5 MyCardPlus brochure SPA · 2019-03-26 · About this brochure. In this brochure, you’ll find...
Transcript of A5 MyCardPlus brochure SPA · 2019-03-26 · About this brochure. In this brochure, you’ll find...
MyCardPlus
About this brochure.In this brochure, you’ll find important information about your new
salary packaging cards provided by MyCardPlus and how to
activate and use them. If you need assistance, please refer to the
“Here to Help” section of this brochure.
Spend Smart & Save Smart
Contents1. About this brochure2. Welcome to MyCardPlus3. Activate your card 4. Using your card/s 5. Statements6. Here to help
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On behalf of MyCardPlus I would like to
welcome you as a customer and
thankyou for applying for a salary
packaging card.
To help you understand how your
membership and accounts will work
with MyCardPlus, we’re providing you
with a comprehensive overview that we
hope will benefit you as you start to use
your new accounts and cards with us.
To get to know us a little better, I thought
I’d share a bit more about us.
MyCardPlus offers a unique product to
the salary packaging industry by
providing salary packaging cards to
eligible employees. In exchange for a
small salary sacrifice, these pre-tax
dollars are deposited onto our benefit
cards and can be used like a credit card
for the payment of expenses.
MyCardPlus has partnered with Beyond
Bank Australia to provide this product.
Beyond Bank Australia will issue your
own account number allocated to your
salary packaging card.
In addition, MyCardPlus offers a unique
system that enables our customers to
access transactional data and request
additional cards. Our Employee Portal is
the first of its kind to offer an interactive
platform that supports a ‘no fuss no
forms’ electronic onboarding process to
order cards.
We strive to provide an “easy, efficient
and effective” salary packaging card
solution in today’s busy world.
Yours sincerely,
Kerry Woischuk
General Manager
Welcome to MyCardPlus, provider of your Salary Packaging cards.
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Now that you have your new Salary
Packaging card with payWave technology,
you’re able to make purchases, shop
online or over the phone, and arrange
recurring payments using your 16-digit
card number.
Your card displays your unique member
number, which is located on the bottom
left of your card. You will need to use your
member number in all circumstances
including when you contact MyCardPlus,
your Salary Packaging Administrator or
Beyond Bank Australia.
Along with your new member number,
you also have a unique eight-digit
account number. These account numbers
will assist you in identifying your Living
Expenses Account and/or Meal
Entertainment Account when you talk to
us about your accounts.
For example:
Living Expenses Account
02234567 (example)
Meal Entertainment Account
02289101 (example)
Your Salary Packaging card is enclosed.
For security purposes, you will need to
use either your Internet Banking password
or Telephone Banking password anytime
you wish to access your accounts via our
Internet Banking portal
(https://mycardplus.beyondbank.com.au/).
Internet Banking Password
MyCardPlus and Beyond Bank Australia
have partnered together to create a
unique Internet Banking Platform which is
a secure transaction environment that
you can use to do your internet banking
online. For security purposes, you will
need to enter your 8 character Internet
Banking password that you had selected
on your electronic Onboarding Application
Form, anytime you wish to access your
accounts using Internet Banking.
Verification Passcode
(Telephone Banking - for Beyond Bank
Australia only)
*You were prompted to create a 4-8 digit
verification passcode when you
competed the electronic onboarding
application form for Salary Packaging.
This is also referred to as your Telephone
Banking Passcode. Your personal
Telephone Banking passcode can be used
in the communications with Beyond Bank
Australia and ensures your information is
secure at all times.
*Additional cardholders are required to
complete a Bank Form, please enquire with
your Salary Packaging Administrator for
further details
Before you can start using your
card, you'll need to activate it
either on internet banking, by
calling Beyond Bank Australia,
or in a branch.
Make sure you have your card and your Internet Banking password (if activating via
Internet Banking) or your Telephone Banking passcode (if activating over the phone)
handy before you begin. You may also be asked for your member number which is
located below your name on your card.
Activate your card
Online: Log onto https://mycardplus.beyondbank.com.au/ and select
Services – Activate Card. You'll be asked to enter your password and your
member number. When you access Internet Banking for the first time you will
also need to register for secure SMS. You'll be prompted to do this when you log on to
Internet Banking for the first time. *Subsequent SMS alerts incur a fee and are
charged to the card.
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How to activate your card:
In a branch: Visit a Beyond
Bank Australia branch and
speak with experienced staff.
Remember to take your new card, and
have your passcode or Drivers License
handy for ID purposes.
Phone: Call Beyond Bank
Customer Relationship Centre
on 13 25 85, available Monday to
Friday 8:00am to 8:00pm and 9:00am to
3:00pm on Saturday (ACST), excluding
national public holidays.
Using your card/s
Your Living Expenses Card can be used to buy almost anything – including everyday
expenses like groceries, utility bills and clothes.
Your Meal Entertainment Card is accepted at most restaurants, cafés, hotels, bistros
and holiday accommodation providers in Australia and overseas.
Card Access Salary Packaging Cards
Use your card wherever Visa is accepted.
Look for the Visa/Plus logo both in Australia and overseas.
‘Credit’ Transactions made at an eftpos terminal.
Visa payWave for purchases up to $100
Visa with pin for purchases over $100
Bill payments using your 16-digit card number
Identification purposes in a branch or over the phone
Online or over-the-phone transactions using your 16-digit card
number
Card Restrictions
Due to Australian Taxation legislation, the following transactions cannot be
performed using your Salary Packaging cards. For more information regarding this
we suggest you speak to your Salary Packaging provider.
Cash Withdrawals
Cash Advances
Transactions to or from your accounts
ATM withdrawals
BPAY® payments
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Accessing your money, your way.
Use your new Salary Packaging card/s to make purchases, shop online or over the phone, or to set up a recurring payment.
Obtain your account balances, 24/7 anywhere in the world, using telephone banking (Beyond Bank Australia) ph: 13 14 02.
Access Internet Banking 24/7. https://mycardplus.beyondbank.com.au/
Enjoy innovative iPhone and Android phone banking apps.
Contact MyCardPlus helpline on 1300 261 559 for enquiries regarding your portal or mobile app issues.
At MyCardPlus you can access your money anytime, anywhere with our range of options.
Electronic Statements
You will receive an eStatement each month through Internet Banking.
You will receive an email notification each month to let you know when your eStatement
is available for viewing.
If you have not provided us with an email address when you joined, you will receive your
statement in the mail twice a year, in January and July.
If you wish to receive statements more frequently by mail a fee will be charged. Please
refer to Beyond Bank Australia Fees and Charges on their website
http://www.beyondbank.com.au/about-us/disclosures/fees-guide.html
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Here to help
Our experienced staff are available to assist
you with any queries about the information
detailed in this brochure.
For information or assistance with your
banking requirements please phone Beyond
Bank Australia13 25 85.
For information or assistance relating to Salary Packaging, please contact your Salary
Packaging provider.
All other enquiries please contact MyCardPlus direct 1300 260 15 59.
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Available Now!
Level 2, 15-29 Bank St,
South Melbourne, VIC, 3205
t: 1300 261 559
w: http://mycardplus.com.au
PO Box 7066 Melbourne Victoria 8004
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MyCardPlus