A3 Thinking for Solving Complex Problems and Evolutionary Change
Transcript of A3 Thinking for Solving Complex Problems and Evolutionary Change
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A3 Thinking for Solving Complex Problems
and Evolutionary Change
Alexei Zheglov | November 2013
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@az1 #lkce13
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TO
Waterloo
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The Limited WIP Society of KWCG
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…I know it’s been tough. Listen, I can send you a good Agile coach to moderate this difficult sprint retrospective…
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The Agile Retrospective Trojan Horse
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Three RCA (root cause analysis) reports
Three Incidents
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Three RCA (root cause analysis) reports
Three Incidents
Really???
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• Continuous improvement • Respect for people
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Unknown unknown
Incident
Known unknown
RCA
Known known
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Unknown unknown
Incident
Known unknown
RCA
Known known
Who cares?
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LeanMemes.com. Created by @Kaizeneer
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Rediscover the Purpose
$$,$$$,$$$
≠ ≠
“root cause” incident
customer purpose problem
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Is your System 2 talking to my System 1?
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The Investigation Trail
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The Processes and Improvement Methods
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TRIBES
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Tribal Security
Tribal Dimension 4: Tribes act to secure their
self-preservation if their security is under threat
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Tribal Attribute 11: A strong tribe develops it’s own unque language
Tribal Attribute 19:
A strong tribe celebrates and cares for the skills, tools and implements required its prosperity
Tribal Attributes
Find more at greatbossdeadboss.com
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Create a Bigger Tribe
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Shuttle Diplomacy
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Go and See
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Shuttle Diplomacy
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Bigger Tribe
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Problem as a Gap
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Target and Theme
Downtime – what’s that?
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Work with Existing Culture
…but we’ve got KPIs in place already to measure performance of each department…
…but we’ve got metrics already to calculate SLA credits owed to each client…
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What Is Downtime?
NOC KPI
Client 1 SLA
Client 2 SLA
Client 3 SLA
We agreed on this temporary metric to measure the closing gap
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Strong Opening “Why”
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PLAN
STUDY
ACT
DO
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No jumping to solutions
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“If I had only one hour to save the world, I would spend 55 (59?) minutes defining the problem and only 5 minutes (1?) finding the solution.”
attributed to Albert Einstein
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No jumping to problems!
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A3 Thinking Meets The Improvement Kata
A3
A3 A3
A3
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Vision
Current Condition
Challenge
Target Condition
A3 ?
A3 ?
A3 ?
Grasp the current condition – how?
Establish the next Target Condition – how?
What is a good Challenge?
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The Improvement Horizon
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The Improvement Horizon
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Even Bigger Tribe
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How many Countermeasures do
we really need?
Why are the Indicators important?
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Ord
ered
Unor
der
ed
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Expert analysis-driven
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Feedback-driven
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PLAN
STUDY
ACT
DO
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STUDY
Hypothesis: Pursuing the Action Plan to implement the Countermeasures will solve the problem.
the scientific test
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Current condition
Target (date)
Changing the Current Condition Changes a Lot!
Problem (gap)
Analysis (5 whys)
Countermeasures Feasibility of countermeasures
Action plan
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• Current condition? • What is the problem? • Target condition? Theme? • Analysis (five whys)? • Counter-measures? • Action Plan? Indicators?
Domain of Expert Analysis:
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Domain of Safe-to-Fail Experiments:
An A3 filled in entirely by expert analysis may be unsafe!
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“…[a] partially completed A3 as the basis for discussions. This is tremendously powerful in interdepartmental situations where people may speak different lingo and have different perspectives.”
Durward K. Sobek II Art Smalley
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Emergent alignment
Expert analysis
continually tested for fitness
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The Fitness Test
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A Method Without Methodology?
Bring your own boxes and arrows
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Is A3 Thinking Like Water?
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A3Thinker.com
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http://www.slideshare.net/cperrone/a3-kaizen-heres-how http://www.slideshare.net/HkanForss/stop-doing-retrospective-and-start-your-toyota-kata
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Follow
• Claudio Perrone • David J. Anderson • Stephen Parry • Håkan Forss • Yuval Yeret • Jabe Bloom
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The End (of the Presentation)
Email: [email protected] LinkedIn: Alexei Zheglov Twitter: @az1 Blog: learningagileandlean.wordpress.com
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Image Credits
• Human evolution. http://commons.wikimedia.org/wiki/File:Human_evolution.svg (CC BY-SA 3.0)
• Cynefin framework: http://en.wikipedia.org/wiki/File:Cynefin_framework_Feb_2011.jpeg (CC BY 2.0)
• Battlestar Galactica http://www.moddb.com/groups/space-ship-addicts/images/battlestar-galactica-ships (CC)
• Greek temple pillars, source: http://www.flickr.com/photos/isawnyu/5456498539/ (CC BY 2.0)
• Tribal ritual: http://www.flickr.com/photos/64749744@N00/8403452/ (CC)
• Large Tribe: http://www.flickr.com/photos/75348994@N00/8519730788/ (CC)
• Hunting spears: http://www.liveauctioneers.com/item/6348543 (CC)
• Car in repair shop: http://relationshipmarketingalchemy.com/alfetta-18&page=3 (CC BY 2.0)
• Flock of geese: http://www.freefoto.com/download/9910-12-2210/Sunset-With-Passing-Flock-Of-Geese (CC BY-NC-ND 3.0)
• Water flowing around a rock: http://commons.wikimedia.org/wiki/File:Rocks-Water-flow-Stream_ForestWander.JPG (CC)
• Marine fitness test: http://en.wikipedia.org/wiki/United_States_Marine_Corps_Physical_Fitness_Test (CC)
• All book covers: fair use