A2 wu,jessica-drivethruatloblaws analysis

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EXPERIENCE ANALYSIS DRIVE-THRU AT GDES 1B21 JE SSICA JIAQIAN WU ILONA POSNER FEB 5, 2015

Transcript of A2 wu,jessica-drivethruatloblaws analysis

EXPERIENCE ANALYSIS

DRIVE-THRU AT

GDES 1B21

JESSICA JIAQIAN WU

ILONA POSNER

FEB 5, 2015

ANALYSIS

---------- Car

Weather ----------

---------- Work

STEP https://shop.loblaws.ca/

DRIVE-THRU

Call for service – They bring out your order – Go

IMPROVEMENT

- More store have drive-thru

- Build a shelter for drive-thru

- Pick up the call and come out shortly

- No limit to check out

- The picture of item on the website need to be more real and clear