Fail Fast, Learn Fast, Move Fast: My UX journey to move faster
A UX Journey from Documentation to… Documentation
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Transcript of A UX Journey from Documentation to… Documentation
evolution of a technical communicator
a ux journey from documentation...
about
me – challenge your minds
sap – I work there
you – it is up to you
journey
english language school – geo milev, ruse
fast rewind… a ‘couple’ of years
preparatory ‘b’
translator did I become
image source: https://raykliu.files.wordpress.com/2011/11/shepherd-sheep-10.jpg
преводач
image source: http://www.kansas.com/incoming/ngioa7/picture861124/ALTERNATES/FREE_960/110710cattledrive
I could have built a career as a ‘transferer’
sociology archaeology ethnography geography anthropology history
cognitive science
technical writing
“documentation looks like this”
image source: http://www.ebay.com/itm/Users-Guide-to-Microsoft-Windows-3-1-Manual-Only-/161506511415?pt=LH_DefaultDomain_0&hash=item259a89ca37
writing documentation
pe2 felt like this
then I read a book
http://www.jnd.org/books/things-that-make-us-smart-defending-human-attributes-in-the-age-of-the-machine.html
“why does the ui work this way?”
ui suggestions
usability testing was a natural extension
suggestions were not enough – design was needed
it is all user experience now
sap
product experience officer – sap hana cloud platform
usability, guidelines, reviews, ux, training, awareness
the hcp docu team’s job
ui texts – especially in non-graphical interfaces
APPROVED
messages
msn health & fitness
+ content of course
contextual
marketing
legal
NO
analysis of use
the docu team does ux stuff every day
work with users: tests, interviews, co-design
an hcp docu storyrestructuring – info architecture anew
analytics + user tests + interviews> users get lost
card sort
users involved
similarity
first draft
test it
users involved
update it
test again
users involved
fine tune it
result > users get lost less often
take this home, please
the job is not to provide content
as info developers or techwriters we help users to: solve problems prevent errors increase productivity make sense get things done
you are in the ux business
you must know what your most important users need and want
user experience is an umbrella…
image source: https://s-media-cache-ak0.pinimg.com/736x/4e/41/ab/4e41abac5fe9c88d2e4d672b5d2e8869.jpg
documentation
documentation is under it
user experience is an umbrella…
image source: https://s-media-cache-ak0.pinimg.com/736x/4e/41/ab/4e41abac5fe9c88d2e4d672b5d2e8869.jpg
documen tation
documentation is a spike in it
documen tation
interface
security
support
reliability
performance
users are out there waiting for you
this could be your story… you can do it too
evolution of a technical communicator
… to documentation
Dimiter Simov@dsimov
about.me/dsimov