Library and Information Health Network Northwest NewsletterBY HEALTH LIBRARIES, FOR HEALTH LIBRARIES

Funded by the NorthwestHealth Care Libraries Unit

Printed on 100% Recycled Paper

ISSUE 54SUMMER 2017

IN THIS ISSUENew departures, newlooks, new initiativesand new areas ofactivity. This edition of LIHNNK Up has aSpring-like feel to it as gardensbloom, barbecues get dusted down,beer gardens fill up and thoughtsturn to summer holidays.

New opportunities have been offeredto people with learning difficulties byNorthumberland, Tyne and WearNHS Library Services’ Project Choiceinitiative (p.13).

On their travels have been DawnGrundy, taking part in an Erasmusvisit to Turku University of AppliedSciences, in Finland (p.3), andSinead English who visited theHouse of Commons Library (p.14)while Kerry Booth, fromMorecambe Bay, is this issue’s new starter (p.15).

Librarians from all over the northconverged on the National RailwayMuseum at York on March 10th forthe Big Day Out event (p.4) featuringamong other things a keynote speechby Jo Cornish, from CILIP; PublicHealth Resources; Bite-sized e-resources guides; Genomics andPeer Review of Literature Searches.

Royal Liverpool and Broadgreen,Alder Hey and Liverpool Women’sare boasting a new look with theirsplendid HCLU-funded banners (p.2)while the new YOHLLNet network’s

tendrils now stretch from theYorkshire Dales to the HumberEstuary (p.12).

Elsewhere in this issue new initiativesinclude training public-library staff inhealth information (p.11) and usingRSS feeds to put together emailnewsletters (p.10). As part of yourplan for new personal growth thisSpring you might be feeling temptedto do a bit of research on your ownaccount – if you are don’t missFariba Bannerman’s article on“How to Write the Perfect andCompelling Research Proposal” (p. 8)and Matt Holland’s Land of Geekcolumn showing you how to get yourreferences together (p. 19).

Like a topiary unicorn the E-booksmatrix (p. 16) continues to confirmKeats’ judgement that “a thing ofbeauty is a joy forever,” while thehardy perennial of patientinformation continues to pop up inunexpected places (p. 18).

Nothing blooms without a goodgardener though and you can seeDavid Stewart enjoying some well-deserved cake on (p. 19) whileAndrea Guest gets a well-earnedbouquet (p. 20) for getting everyoneto the right place at the right time,paying the bills and generallykeeping the show on the road. Here’shoping she gets to spend a bit of timein her deck chair enjoying the view.

John GaleMID-CHESHIRE HOSPITALS FOUNDATION TRUST

Banners: All change in Liverpool! Angela Hall 2

Internationalise your CPD! Dawn Grundy 3

Big Day Out Up North 4

How to write the perfect &compelling research proposal 8Fariba Bannerman

Lancashire Teaching Hospitals’Newsletter Service 10Andrew Craig

Training Public Library Staff in PPI Emma Child 11

YOHHLNet LaunchHelen Barlow 12

Project CHOICE Lisa Jenkinson 13

My visit to the House of Commons Library 14Sinead English

The Greater Manchester cancer ebook consortium - 16using the ebook matrix Mary Hill

Let David eat cake! 19

The Director of Health LibrariesAnnual Prize 2016 David Stewart 20

The Land of Geek - Online reference-management tools 21Matt Holland

“So, a patient walks into a library...” John Gale 22

Profile Questionnaire: 23Victoria Treadway

A thing of beauty is a joy forever

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Following a joint bid for LibraryDevelopment Funding from theNHS Healthcare Libraries Unit -North, the Royal Liverpool &Broadgreen University HospitalsNHS Trust, Alder Hey Children’sNHS Foundation Trust and theLiverpool Women’s NHSFoundation Trust decided thattheir existing banners were inneed of a re-vamp to promotetheir facilities and services.

We wanted a design that was more‘eye-catching’. The wording we chosehad to be fairly generic, as the samedesign was used for 3 different Truststo keep down the cost.

However, we were able to use ourown Trust logos and choose our owncolour schemes, with the LiverpoolWomen’s opting for their banner tobe more representative of theircorporate colour scheme.

They have been placed in a numberof strategic locations throughout ourTrusts and the feedback so far hasbeen extremely positive. If anyone isinterested in the company we usedand costings etc. please email me –angela.hall@rlbuht.nhs.uk

Angela HallLIBRARY MANAGERROYAL LIVERPOOL & BROADGREENUNIVERSITY HOSPITALS NHS TRUST

Banners: All change in Liverpool!

As Subject Librarian for the School ofHealth and Human Sciences at theUniversity of Bolton, and from working inlibraries for over twenty years (as well asbeing an active member of CILIP), I havehad plenty of experience and knowledgeof regional and national library matters.

After recently completing a Fellowship of the HigherEducation Academy, I wondered how I could develop myskills further. I asked myself, what’s missing?

An opportunity came for support staff from the University ofBolton to take part in the Erasmus scheme and this year Imade my second visit abroad to learn more aboutinternational library practices. In particular, how universitylibraries support students; both studying on-campus and onplacement. I visited TUAS (Turku University of AppliedSciences) in Finland. There were three strands to the week:

to participate in their International week for Health andWellbeing to improve my teaching skills alongside theother teachers

to meet with the staff at TUAS to discuss potential furtherErasmus exchanges for students and staff from the Schoolof Health and Human Sciences

to visit the Library and discuss resource provision,information literacy and supporting students when they’reon placement with how they can access resources

I met with academics from the Health Faculty; staff whotaught library students at TUAS (where we discussedpotential placements at University of Bolton) and librarians. Iwent to an 8am lecture, took tours of two university campuslibraries and went to the public library in Turku. As part ofthe International Week programme, on the last night wewent to a traditional Finnish sauna and then swam in afrozen lake- which could only be described as exhilarating!

The visit was a great experience and I would encourageanyone who has the opportunity to go for it. Five keyreasons to internationalise your CPD from me would be:

It gives you an opportunity to benchmark your servicesfrom an international perspective

It gives you a greater understanding of living andstudying abroad

It revitalises your CPD - I found it gave me freshperspective on working life

It offers an enhanced understanding ofcurriculum/workforce needs

The networking and liaison opportunities.

If anyone would like to know more about the process pleaseget in contact with me (D.Grundy@bolton.ac.uk)

Dawn GrundyTHE SCHOOL OF HEALTH AND HUMAN SCIENCESUNIVERSITY OF BOLTON

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INTERNATIONALISEYOUR CPD!

L-R: Dawn Grundy, Librarian, University of Bolton, Hannele Mikkola, Librarian Turku University of Applied Sciences.

This event was open to all members ofthe Northern Healthcare networks.

Held at the National Railway Museum in York it aimed togive LKS staff time away from the day job to share experiencesof using social media, running training sessions, promotingservices and any other part of their job which they wouldlike to share or would welcome advice on. The programmefor the day, along with links to presentations where they areavailable, are on the LIHNN Clinical Librarians blog -https://lihnnclinicallibs.wordpress.com/2017/03/15/day-out-up-north-10-march-2017-national-railway-museum-york/

The event started as a LIHNN event in response to requestsfor an unconference or some sort of less formal event whereindividuals could have a go at presenting, share work theyhad done and ask questions in a supportive environment. Inprevious years we have invited trainers along to run smallworkshop sessions and help individuals in setting up varioussocial media accounts for their services. Networking is a bigpart of this event so plenty of time is built into theprogramme for breaks.

The principles behind the event are very much one of agroup conversation in that when it's over it is over, whateverhappens is the only thing that could have happened andwhoever turns up are the right people(https://www.youtube.com/watch?v=4vEBcr_YkHU)

Last year we changed the title from LIHNN Big Day Out toBig Day Out Up North and opened it to all the HealthcareLKS networks across the North. As part of the event this yearvarious attendees volunteered to take pictures of particularsessions or provide a brief write up. This was done toencourage participation from as many people as possibleeven if they were not presenting. The write ups from thesessions are below.

Joined Up Jo CornishJo Cornish came to talk about the joint working going onbetween CILIP and Health Education England anddeveloping and tailoring products to assist the workforce.

In 2014, CILIP undertook some work with Edinburgh Napier University to map the Library, Archive, Records, Information and Knowledge workforce(https://www.cilip.org.uk/research/workforce-mapping) .This was followed by work undertaken by Alison Brettle andMichelle Maden (https://www.cilip.org.uk/about/projects-reviews/value-trained-information-professionals) to look atthe evidence of this workforce in demonstrating impact andvalue. See below for the summary of health care sector.

Since then CILIP have been working to embed the Impacttoolkit to build on this work, helping librarians to map theirstakeholders and work effectively with them.

More recently, CILIP and HEE have been working on the#amilliondecisions campaign, focussed on senior staff withinthe NHS to push the value of Library and KnowledgeServices. Social media activity peaked on 30th January and

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Big Day Out

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the campaign was officially launched at an All-Parliamentary party group by Patrick Mitchell of HEE. Thefocus has now moved towards access – how do we helpunserved groups within the health sector and also puttingtogether case studies.

As well as this, the Knowledge for Healthcare Workforcestrand continues apace, with the Learning Zone, the HealthPKSB and the Leadership course all up and running. Thebiennual Training Needs Analysis has recently beenundertaken and will hopefully yield some useful results thatwill drive training in the sector.

Jo spoke about the benefits of CILIP membership andprofessional registration in particular, but as she pointedout, you don’t need to be a CILIP member to access theseresources, they are all freely available and useful to helpimprove your service, work on your impact or for yourannual appraisal to help map your strengths and areas fordevelopment.

And finally, there was a big push on working with othersectors – as we are stronger together. The Public librariesSkills Strategy is in draft form and there is a lot of workongoing around the new apprenticeship levy and howlibraries can become involved in that agenda. As such, CILIPhave organised a number of employer engagement eventsto help drive this agenda.

Jo finished with a call to arms. Information literacy hasnever been more important, in the era of fake news, soprotecting and promoting the work we do is crucial to ourfuture success. Engage, join a task and finish group and doyour professional registration!

Public Health Resource Centre OfferRebecca Väänänen & Grace KellyThe Public Health Resource Centre (PHRC) has beenembedded in the council since 2012/3. It acts as aknowledge and resources hub, initially serving up to 2000users, but with an open door policy that welcomes anyoneworking in (or interested in) the area of health andwellbeing. This includes users such as: people working in thecommunity, people working in the education sector, those inadministrative or clerical roles, and health and social careprofessionals such as midwives.

The PHRC is a physical library made up of multimediaresources, sharing a catalogue with Leeds NHS libraries.However, Rebecca and Grace demonstrated that they oftenhost open days to encourage networking and host stalls atevents, as well as encouraging social media contact with thestaff at PHRC – their resources are not limited to theirphysical space.

Training is offered for Leeds Public Health employees, with aview to increasing the understanding of public health in thewider workforce. This training aims to upskill staff so thatthey are better able to promote health and wellbeinginitiatives. ‘Want to know more?’ sessions can be run ad hocand tailored to their audience, as well as MECC trainingand Google and Beyond.

The group were asked to feedback on how we as libraryand information professionals may be able to make use oftheir resources, and there was a strong feeling from thegroup that inter-library loans, particularly of multimediaresources, and organising joint promotional events/stallswould be useful.

10 March 2017 Up North Pictures taken by Joanne Naughton, Maria José Simões and Tim Staniland

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Big Day OutUp North

Library services for new band 4s Sarah GardnerIn this session Sarah explained the help the library wasgiving to 24 new trainee Assistant Practitioners, who had allpreviously been Healthcare Assistants. Initially the traineeswere reluctant to step over the threshold of the library.

Their programme takes place on the job with 1 day a weekto study. The library planned to hold 2 sessions: e-resources(which ended up being more presentational than interactiveas they wanted because the trainees had not yet receivedtheir laptops) and they will hold a two hour session onHDAS. The library also plan to hold “surgeries” on the studydays so they can answer any questions the trainees mayhave.

The library decided to evaluate what the trainees knewabout the library and its services very early on in the courseusing a detailed user needs analysis survey. They were metwith many baffled faces at all the services and resourcesthat were detailed on the survey.

The library will survey this cohort again at the end of theircourse and they are hoping that the trainees will know a lotmore than they did before, and will compare the “before”and “after” aspects of the two surveys.

Peer review of literature searchesSarah GardnerSarah also had a quick question for us – has anyone donea peer review of their literature searches? Which wasfollowed up by a further question, would you do it? A thirdof the room said that they would. The team, of three people,are looking for suggestions of how to go about it. Someideas were:

Pick one subject, all do the search individually andcompare strategies

Develop the search strategy as a team

If you have done it or do have any suggestions, Sarah and the team would like to hear from you. Contact sarah.gardner@dbh.nhs.uk

Bite-sized e-resources guidesDave AshbeyDave has developed 3 bite-size guides, for DynaMed Plus,Anatomy TV and BMJ Best Practice. The main ethos behindproviding the guides was that, there’s no point having aresource if people don’t know about it and if they do knowabout it, they don’t know how it works!

The bite-size guides should be short and keep people’sattention, no more than 2 sides of A4 and should takepeople no longer than around 20 minutes to work through.

The guides should cover the question “what might peoplewant to know?” and this can be answered by using thefollowing framework:

Where can I find it?

Is there an app? (a lot of people use tablets/phones now)

What are the main features?

How do you find your way around?

What might I not know about it?

How often is it updated?

Is there help?

10 quick questions – to see if users can find the answerson the resource

10 quick question answers

Then, at the end of the guide the question is – now do youknow what it is?

The guides are available on the Doncaster and BassetlawTeaching Hospitals NHS Foundation Trust Library’s pages(half way down the page” e-Resource Bite Size Guides”)and they are happy for you to use them:http://www.dbh.nhs.uk/about_us/board_of_directors/whos_who/People_and_Organisational_Development/library_info_services_health/doncaster_library_health/med_nursing_library_services/Resources.aspx

Knowledge for Healthcare LeadershipDevelopment Programme Lisa McLarenLisa shared her positive experience of the Knowledge forHealthcare Leadership Development Programme. She wasrecently inspired to undertake this programme believing it

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would be a useful and enjoyable opportunity. Needless tosay she wasn’t disappointed.

The one-year programme, which is open to all grades andjob roles, has no formal writing assignments attached to it,and instead is comprised of 4 workshops, 4 action learningsets, 8 webinars, and 1 group project. In addition to theseofficial gains from the programme there were multiple otheradvantages and opportunities, such as gaining support andforming new friendships, attending conferences, and as Lisadescribes it ‘a year of craziness’. Ultimately it enabled her towork with others, identify her leadership style, discover theimportance of a work/life balance, and to develop anational outlook, gaining a better understanding of thesector and NHS as a whole. Throughout the process she haslearnt, undertaken, and achieved a lot.

If you would like more information on this programme, Lisahas welcomed individuals’ getting in touch with her to anyquestions. Alternatively you can find out more about theprogramme in this document(http://kfh.libraryservices.nhs.uk/wp-content/uploads/2017/01/Knowledge-for-Healthcare-Leadership-Development-Programme.pdf), and cansubscribe to the Knowledge for Healthcare blog for updates- http://kfh.libraryservices.nhs.uk/

Genomics Katie NicholsIn this session Katie offered delegates an insight intogenomics, the basis of which is to understand individuals’DNA as a whole, and subsequently look at the wholesequence to unpick the gene and deliver personalisedmedicine. The 100,000 Genomes Project being run byGenomics England aims to sequence 100,000 genomesfrom around 70,000 people. Sequencing is key todiagnosing rare disorders and choosing the correcttreatment. As healthcare information professionals we mayfind that more people start asking us about it as this area ofresearch grows.

Katie’s own insight into this area came from a talk given atone of her Library’s monthly ‘lunch & learn’ sessions wherethey invite specialists to attend and talk about their area ofresearch. As the monthly talk is being delivered to non-clinical staff, a stripped-down version is offered ensuring itis accessible to all.

If you would like more information about this topic you canjoin the Whole Genome Sequencing course. This free courserun by Future Learn starts on 22nd May 2017 and can beworked through at your own pace. Alternatively moreinformation can be located on the HEE Genomics Website.

Adding Trust procedures and policies tothe Royal Marsden Manual of ClinicalProcedures Janet OliverJanet Oliver, a Nursing Librarian from The Christie NHSFoundation Trust, spoke to us about the benefits ofcustomising The Royal Marsden. Her talk focused on theidea that the resource is not just an e-book, but can becustomised to suit the needs of the Trust by incorporating itsown policies and procedures.

Janet described how she formed a working group with theQuality & Standards Team, which enabled her to addressany concerns such as:

Would it be clear which were Christie’s policies andwhich were the Royal Marsden’s?

Would they be only visible to Christie’s staff?

Janet was now able to begin customising the site, addingexisting current procedures and policies to the relevantsection and contacting people who were responsible for anythat were out-of-date.

Through the regular checking of document dates andmaintaining an on-going relationship with the Quality &Standards Team, Janet has been able to utilise her skills as alibrarian, to further enhance the Trust’s access toinformation.

Feedback“Overall, attending the event has given me confidence totry out new things in my workplace and to think creativelyabout how I can problem solve in the library. It has mademe think whether I do, or will do, anything that I couldshare at the next BDO.”

“I will definitely be introducing some of the productivitytools that Laura Drummond spoke about. I might try andadapt LQAF Thursdays too (all that cake in a two-personlibrary might not be a good idea!) “

“Incorporate some of the ideas suggested by Dave Ashbeywith handouts/guides for e-resources. Read March’s blogfor A Million Decisions, as suggested by Jo Cornish. Lookat the Learning Zone on the CILIP website”

“Hearing about the CILIP workforce mapping was useful. Itwas also nice to hear about projects from the other Northregions like the eResources guides being developed andthe dementia sessions. I also met a colleague who had juststarted working in the same building for a different part ofthe NHS – this will be a uesful link in the future “

“I found all of the talk interesting but the most useful onewas on reminiscence kits.”

“I love any opportunity to meet people from outside of theregion, and this was a very friendly event in a greatvenue.”

Sarah Cross, Rachel Gledhill, Lorna Goudie,Kirstin Himsworth, Lisa Mclaren, Gil Young

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R esearch… is an ancient andubiquitous activity.

Curiosity about others and the worldsin which they live has always beendisplayed through conversation, askingquestions, working together to see whathappens after different kinds of actionsare performed, talking or gossipingabout others to tease out intentions andother reasons for behaviour, clarifyingand understanding circumstances; allare fundamental research functions.1

I recently went to an event on ‘WritingResearch Proposals’ organised by CILIPLibrary Information Research Group(LIRG) in Manchester.

This session was led by Professor AlisonBrettle and Dr Roy Vickers from SalfordUniversity and Mark Burgess, a subjectLibrarian from ManchesterMetropolitan University.

It’s widely known that there is no solidtemplate for a research proposal. Thereason for writing one is to getapproval or funding for a project or toask for feedback to refine one’s ideas.Funding proposals usually get sent to acommittee which makes a decision orgives feedback, looking for thefollowing within the submission:

A well-developed outline with aclear focus

Background reading, thorough andup-to-date

Realistic scope within available time

Sponsorship requirements whichmeet obligations and standards

Originality - being special, differentand challenging

Appropriateness of methods

Costs and expense – funding

Health and safety

Ethics, confidentiality, anonymity

Finding examples of previouslyaccepted research proposals is always

a good starting point as they can giveyou hints about the preferred style andformat. Most importantly you need tocheck that your research idea istruly original and that your work willmake a new and valuable contribution.You can do this by scanning the currentand ongoing unpublished (invisible)research. If similar research exists youneed to prove that you can revisit it withmore up-to-date and efficientmethodology and techniques,expecting to find something new.The following databases are goodplaces to start:

ClinicalTrials.gov: A registry andresults database of publicly- andprivately-supported clinical studies onhumans conducted around the world.

World Health Organisat ioninternational clinical trials registryplatform search portal: The ClinicalTrials Search Portal provides access toa central database containing the trialregistration data sets provided by theregistries such as EU-CTR.(http://apps.who.int/trialsearch/)

ISRCTN: A primary clinical trialregistry recognised by WHO andICMJE that accepts all clinical researchstudies. (https://www.isrctn.com/)

NIHR-HTA: A database providing freeaccess to bibliographic informationabout ongoing and published healthtechnology assessments commissionedor undertaken by members of INAHTAand other HTA organisations fromaround the world.

PubMed: Open access search of Medline.

Cochrane library: A collection ofdatabases in medicine and otherhealthcare specialties provided byCochrane and other organisations.

One of the main differences between aproposal and a published researchpaper is that a proposal is written in thefuture tense because it has not beenconducted and does not includeanalysed data, discussion andrecommendations which researchpapers contain.

Components – What to include

Title: Short yet descriptive enough tocapture the essence of what your studyis about, capturing the attention of thereaders.

Introduction: Acts like a trailer foryour research. It identifies key issues,placing your project within a widercontext and establishes relevance andtimeliness by drawing on existingliterature. It consists of a statement ofthe problem being addressed, justifyingthe novelty and importance of yourresearch. You need to demonstratethere is a significant question toaddress and why answering it matters.

Another important element of theintroduction is the hypothesis, statingwhat you think the answer to thequestion is. You can base this onprevious research into similar (althoughnot identical) questions.

Aims and Objectives:Aim – What you are going to do?Objectives – How you are going to do it?

Literature review: The current body of knowledge aboutyour question providing some contextto your current study. The literaturereview consists of the research relatedto your topic, including all sides of theargument, and highlights what gapsthere are which your research willaddress. You can highlight how yourresearch will add to the existingknowledge of the subject and show youhave thought about – and understood –what you are researching.

Methodology:This section is about what you will doand why. You can discuss the appropriatenessand feasibility of your project as well asdiscussing its limitations and design,explaining how you will do yourresearch and which methods you willuse, including your data-collectionprocess (who, what, when and where),whether it is qualitative, quantitative ora mixture of the two and a short

HOW TO WRITE THE PERFECT ANDCOMPELLING RESEARCH PROPOSAL

REFERENCE: 1 Emery, M. (1986) Introduction. In M. Emery (ed.) Qualitative Research, Canberra: Australian Association for Adult Education.

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philosophical reflection as to why youhave chosen one particular method -

Population or Samples (who youwish to take part in the study, howyou are planning to recruit them,sex, age, ethnicity etc.)

Procedure or investigativetechniques – what the sample willbe doing, providing enough details

Materials / measures / instruments:such as questionnaires, puzzles,images

Methods to avoid bias

Data analysis: What data /tests willbe used? How are you going toanalyse your data?

Ethical considerations: You can discuss ethical issues,especially if humans or animals areinvolved in your study. Ethical issuesneed to be considered at all stages ofyour proposal including obtaininginformed consent from participantsduring data gathering, maintaininganonymity, confidentiality and accuracyleading to a reliable writing up anddissemination.

Discussion: Include indicative outputs / outcomes.Restate the hypothesis – what limitationsmight affect the conclusions in yourproject, potential implications of resultsand applied implications. You shouldalso mention how you will disseminateyour findings and to whom, whether itis for an internal or external audience.Is it going to be published in academicjournals / newsletters / blogs/ orpresented in a conference?

Timetable: Using a Gantt chart you can make thekey milestones and deliverables in yourproject easier to visualise for yourselfand the funder.

Resources required / Statement of Costs:In this section you can outline theamount of funding and resources youwill need to carry out your researchproject. To draw up a realistic estimateyou need to think about whether youwill be recruiting staff or whatequipment you will need. Does yourproject involve travelling? Does itrequire computing facilities? Try to readthe guidelines and make yourself awareof the internal procedures in advance.

And finally, take a look at the reasonswhy we need research and what it cando for us:

Fariba BannermanLIBRARIAN, ALDER HEY CHILDREN’S NHS FOUNDATION TRUST

To Describe > Explore > Examine Situations, IssuesTo Explain > Understanding > To Provide Logic, SenseTo Categorise > Classify > TypologiesTo Evaluate > Judgement > MeasureTo Compare > Finding differences and SimilaritiesTo Correlate > Influence and RelationshipTo Predict > Future Trends and PatternsTo Control and Experiment > Cause and EffectTo Test Hypothesis / TheoriesTo Create Change and Making Policies

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Every working day theLibrary and InformationService at LancashireTeaching Hospitals (LTHTR)sends out an average of25 email newsletters on awide variety of topics.

Some of you will be familiar with theExternal Health Management newsletterwe send to libraries across the region.In fact, we currently produce 41newsletters that are sent out on a daily,weekly, fortnightly and monthly basis.Popular newsletters include HealthManagement, Renal Medicine,Palliative Care, Critical Care, andAnaesthesia. During the 13 years wehave been running this service it hassteadily grown in popularity. There arecurrently 525 individuals ororganisations signed up to at least onenewsletter, with LTHTR staff oftensigning up to multiple newsletters. Thisarticle discusses the original reasons fordeveloping this service, the day-to-daymanagement of the service, and recentdevelopments: in particular the launchof the Newsletter Website.

Given their expensive nature, alllibraries are keen to ensure maximumusage of their electronic journals. Weare no different at Lancashire TeachingHospitals. Traditionally, libraries haveused services such as ETOCs (ElectronicTable of Contents) to help promote theirjournals. But whereas clinical staff andmanagers tend to sign-up to journalsspecific to their discipline, the newsletterservice attempts to add value byincluding material published in journalsoutside an individual’s discipline orcore reading. For example, an articlepublished in a palliative care journalrelating to end-of-life care for dialysispatients will appear in the “RenalNewsletter”. A second way that thenewsletter service attempts to add valueis by bringing together governmentpublications, general news items fromsites such as the BBC, and researchpublished in peer review journals. Thechoices of resources we include aretherefore based on our local, regionaland national subscriptions, as well asquality material freely available onlineand, as such, all articles that appear inthe newsletters are available full text forLancashire Teaching Hospital staff andstudents. Like journals, staff time is alsoexpensive, and so, when designing the

service, we sought to minimise the timeneeded to produce the newsletters. Wecurrently spend 8-10 hours a week onthe newsletter service. In order toachieve this we designed the NewsletterDatabase.

The Newsletter Database works byscanning through RSS Feeds importingnewly published items into thedatabase. Currently there are 211feeds added to the database. Once thearticles have been imported into thedatabase we assign them to thenewsletters. The Newsletter Databaseattempts to assign articles to newslettersautomatically by spotting keywords inthe title and abstract and mapping themto a newsletter. To take the previousexample, an article that discusses end-of-life care for patients on dialysis willbe assigned to the Palliative Care andRenal Medicine newsletters. We do,however, manually review the articlesand add and remove items fromnewsletters as we think appropriate.Once we are happy with the contents ofthe newsletters, we click on an option inthe database to automatically generatethe emails. The BCC field is populatedwith the staff or organisations signed upto that particular newsletter. Theinformation for this is also held in theNewsletter Database.

Overall, the newsletter service hasproved popular with staff at LancashireTeaching Hospitals. In 2016 the Libraryand Information Service ran an impactassessment survey of the librarynewsletter service for 1 week. Of thosewho replied, 88.24% said thenewsletter service had contributed toservice development or delivery, while71.43% stated the service had helpedto improve the quality of patient care.While we are generally pleased withthe response to the newsletter service,we are still looking for ways to improveit. In the last year the NewsletterDatabase has undergone a re-design.Originally designed in Access 2003 ithas now been upgraded to Access2010. New features have beenintroduced. RSS feeds for embargoedjournals in packages such as ProQuestcan now be included in the database.We can now import articles from TheLancet, for example, into the databaseon the day they are added to TheProQuest platform and assign thearticles to the relevant newsletters.These articles, however, will not appearin the newsletters until after the

embargo has been lifted three monthslater. The biggest change however is theNewsletter Website that was launchedat the end of 2016.

The Newsletter Website runs onLancashire Teaching Hospitals intranet.There are currently over 60,000citations in the database, allowingreaders to browse past issues ofnewsletters as well as search for specificsubjects. Three features in particularhave been developed for the website:“Email me this article”, “More like this”,and “Share this article”. “Email me thisarticle” allows staff to order articleswith a couple of clicks. The “Share thisarticle” allows users to share articleswith a colleague or create distributionlists to share with groups. The “Morelike this” option finds similar or relatedarticles. A key point is that these threeoptions can be accessed directly fromthe email newsletters. For example, areader sees an article they areinterested in in the Renal Medicinenewsletter. They click on the “More likethis” link within the email and theNewsletter Website opens up searchingthe 60,000 articles for related articles.

It is early days with the NewsletterWebsite and we have a lot of work todo in terms of publicity, but a start hasbeen made. A presentation was giveninitially to a group called Innov8. Thisis a group of LTHTR staff that meet todiscuss innovative ideas. On the backof this presentation we were invited togive a talk to Workforce and EducationDirectorate Meeting. A consequence ofthis presentation is that we have beenasked, once a week, to includeLancashire Teaching Hospitals’ “jobvacancies” bulletin in all of ournewsletters. We are also currentlyliaising with the Communications Teamwho has offered to support thenewsletter service. For example, weare hoping to have an article in the nextissue of “Connect”, our in-housemagazine.

A full list of newsletters offered at LTHTRcan be found at http://bit.ly/2kueLOC. You are of course welcome to sign upto any newsletters you feel couldsupport your own current awarenessservices.

Andrew CraigELECTRONIC RESOURCES OFFICERLANCASHIRE TEACHING HOSPITALS NHS FOUNDATION TRUST

Lancashire Teaching Hospitals’Newsletter Service

A C U R R E N T AWA R E N E S S S E R V I C E

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5.3l – it’s the LQAFcriteria that everyone’stalking about this year.

Where we were previously able tostate ‘not applicable’, we are nowall required to ‘evidence some level ofdirect or indirect contribution to patient and public information’.Here at Warrington Knowledge and Evidence Service we decided toroll out training sessions for staff in our local public libraries. Here at Warrington Knowledge and Evidence Service we decided toroll out training sessions for staff in our local public libraries. These ‘Health Information for thePublic’ sessions were intended to givestaff the confidence and ability toanswer any health-related enquiriesthat they might receive from membersof the public.

We knew that other libraries werealready doing this so it was not a newidea but we felt it would be a fun wayto meet 5.3l and also developpartnerships.

We went to meet the manager ofHalton Lea public library. We decidedto approach Halton Lea and Widneslibraries as we already have a loaningagreement and felt they might be morereceptive. They were very happy for usto run sessions and seemed keen thatall staff across the two sites attended.

We sat down to plan the sessions anddecided quite quickly that fourwebsites would be enough to cover inthe time that we had – one hour.When we discussed the sessions it waseasy to choose the first two websites –NHS Choices and Patient UK. NHSChoices is well known and a lot ofpeople would go there to findinformation if they thought they had acertain ailment or if they had just beentold by their doctor that they had acertain condition. Patient UK isperhaps less well known and it issimilar to NHS Choices, but it offers adifferent way of searching and thereare also a lot of useful leaflets on thissite that GPs themselves use.

The other two sites were a bit moredifficult to decide on. We chose

HealthTalk.org as it provides videos sooffers a different format for people tofind out about their condition. At firstwe chose the Public Health England(PHE) campaigns site as the fourthresource. We thought that thelibrarians at Halton Libraries couldprint out the information on variouscampaigns at specific times of the year(e.g. Stoptober in October) and putthem on the walls or noticeboards inthe libraries. We discovered on thefirst day of training however that staffare not allowed to display informationunless it is from the council so wechanged to the Care QualityCommission (CQC) website for thesecond day of training.

A member of staff had asked whereyou could go to get professionalratings about health services so theCQC website was a good tool. Emmaintroduced the session and then wetook it in turns to go through the fourwebsites and try to cover as muchdetail as we could. It was good thatwe did the sessions in a room withcomputers as it allowed staff to getpractical experience of using the sites.

Future directions

At the end of each session we askedparticipants to fill in a short survey tocapture their immediate feedback. Thiswas really positive and we receivedsome great comments. We plan tofollow up this session by emailingimpact surveys to participants andhope to interview staff or (even better!)members of the public to see how ourtraining helped them.

Over the coming months we hope toroll out the training further bycontacting Warrington Public library.We have also set up an agreementwith Halton and Widnes librarieswhere staff can forward any complexhealth enquiries on to our team.

Advice to others

Our advice to anyone else planning torun similar sessions would be:

Four sites are enoughBefore the session we were worriedthat we would get through fourwebsites in no time at all, but in anhour long session it was the perfectamount of resources to cover

Have some back up sitesWe prepared several ‘back up’resources in case of technicalglitches or to fill extra time. Thiscame in handy when we realisedthe Public Health Campaign sitewasn’t of much interest and wecould pick another option

Get interactiveWe found the session worked sowell because participants could getinvolved and practice navigatingthe websites with us as wedemonstrated at the front. An hourof watching us explore the siteswould probably not have kept theirattention

Real-life scenariosAt the end of the session we gavethe groups several exercises in theform of real life informationenquiries. This helped them topractice what they had just learntand gave us the opportunity to offersome further help when it was needed

Ideas BankWe found the Patient and PublicInformation resources onKnowledge for Healthcare reallyhelpful when we were planningthese sessions. The ‘Ideas Bank’ and ‘Resources’ sections are full of great ideashttp://kfh.libraryservices.nhs.uk/patient-and-public-information/

Emma ChildWARRINGTON AND HALTON HOSPITALSNHS FOUNDATION TRUST

Training Public Library Staff in PPI

5.3lLibrary/knowledge

services are

developed to support

information provision

for the patient

and/or the public.

12

YOHHLNet LaunchThe launch of YOHHLNet, Yorkshire andthe Humber Libraries and KnowledgeNetwork, took place at the Queens Hotelin Leeds on the 12th December 2016.The day was well attended with almost 40 delegates from arange of services across Yorkshire and the Humber as wellas the HCLU team.

The day opened with an address from David Stewarthighlighting the benefits of LKS networks. This was followedby an overview of YOHHLNet written by Janet Sampson,the YOHHLNet Chair, and delivered by Dominic Gilroy.

It all started in November 2015 with a Developing theNetwork Event in Leeds which sparked work so far. InJanuary we held a survey to help us choose a name for ournew network and Yorkshire and the Humber HealthLibraries and Knowledge Network arrived! In March 2016the inaugural Steering Group (later known as thecommittee) was formed, officers were nominated andappointed and work began on the draft constitution. SinceJune we have consulted on the acronym – YOHHLNet wasthe winner - agreed the constitution, launched a competitionfor our logo and planned and delivered CPD events (moreof which later). A call for membership was circulatedfollowing the event.

Benefits of YOHHLNet membership include:

Better quality LKS through sharing best practice

Better access to high-quality resources

Increased sector and cross-sector engagement

Improved skills through CPD opportunities

Professional development of all staff including fundingfor conferences, coaching and mentoring.

On the day the YOHHLNet logo was launched and could beseen on new notepads and pens. Rebecca Stevenson thelogo-competition winner from The Rotherham NHS FoundationTrust was presented with her prize – well done Rebecca!

Our first Keynote speaker was Jennifer Gardener from NHSEmployers, Health and Wellbeing. NHS Employers “workwith employers in the NHS to reflect their views and act ontheir behalf in four priority areas: pay and negotiations,recruitment and planning the workforce, healthy andproductive workplaces, employment policy and practice.”On 2nd September 2015 Simon Stevens announced amajor drive to support and improve the wellbeing of NHSstaff. Eleven organisations committed to testing a wellbeingoffer which includes:

Supporting and developing board level leadership

Developing core line manager training

Supporting and enabling healthier food choices

On-site NHS health checks

Rapid access to health services, e.g. physiotherapy andtalking therapies

Promoting physical activity

Jennifer highlighted key resources on the NHS Employerswebsite including the NHS Workforce Bulletin, NHS LineManager’s bulletin and the How are you feeling? NHStoolkit and presented three case studies of good practice inYorkshire and Humber libraries. Caroline Storer spokeabout knowledge management at NHS Digital and HelenSwales, from Leeds Community Healthcare NHS Trust,outlined the benefits of working together delivered by thepan-Leeds library collaboration including shared marketing,training and information for patients and the public. PaulTwiddy and Jenny Makeham from Leeds Teaching HospitalsNHS Trust presented their Working Lunch initiative – aforum where managers can learn from each other, shareideas and network.

Ruth Muscat from EBSCO, who sponsored the lunch at thelaunch, promoted EBSCO Discovery, DynaMed Plus andEBSCO resources for nursing and AHPs.

After the delicious lunch, Jo Marsden was ‘master ofceremonies’ for the Christmas quiz. It was lots of fun andthere was fierce competition for the prize chocolate.

We then got down to the serious business of planning thefuture of YOHHLNet. The discussion sessions were informedby presentations on the achievements of YOHHLNet so far.CPD opportunities including study days on impact,knowledge management, LQAF and social media forparaprofessionals have been delivered and bursaries havebeen provided for the CILIP HLG 2016 conference. Fundinghas been provided for the Y&H LKS CPD book collection.There have been collaborative-purchasing initiatives such asfunding top up for the Northern Oxford Handbooks andTextbook e-book collections. YOHHLNet has also supportedspecial interest groups including a survey of future specialinterest groups. Future plans include a second para-professional study day, a marketing masterclass and asession on managing outreach.

Dom Gilroy, Joanne Naughton and Gil Young also gave anoverview of collaboration across YOHHLNet, LIHNN andHLN networks.

Lively, constructive discussions then took place on futurework for YOHHLNet and how we could work togetheracross the networks.

Our second keynote, Nick Poole, Chief Executive CILIP,ended the day with a talk on securing the future of thelibrary and knowledge profession. He highlighted datafrom workforce mapping and a vision for the future, “CILIP’sgoal for 2020 is to put library and information skills at theheart of a democratic, equal and prosperous society”. Healso introduced the A Million Decisions Campaign.

Further information on YOHHLNet and the presentation anddiscussion notes for the event are available athttp://resources.lihnn.nhs.uk/wiki/Yorkshire_and_Humber_LKS.MainPage.ashx #YOHHLNET

Helen BarlowROTHERHAM GENERAL HOSPITAL

13

Northumberland Tyneand Wear NHS LibraryServices became involvedin supporting ProjectChoice in September 2016and continues to providea rolling programme of12-week placements forinterns.

The project is an NHS-supportedinternship programme foradults with learningDifficulties/Disabilities orAutism and is run inpartnership with NewcastleHospitals and GatesheadCollege. The aim of theproject is to give interns theopportunity to gain work skillsin different environments withthe ultimate aim of them beingready to apply for roles at theend of their year-longinternships. 77% of internshave managed to get jobsover the last 4 years includingone who ended up working inthe Pharmacy department.

Amber Studholme and RachaelHavalak have bothexperienced 12- weekplacements in St NicholasHospital Library, Newcastle andmade excellent progress indeveloping confidence andgaining transferableadministrative skills.

The Project Choice team aredelighted with the supportprovided by the library. LornaHarasymiuk, the Project Coordinator,said

“Amber has really benefited from thisplacement and we have seen herconfidence increase dramaticallyduring her time with the team. Duringher first placement it was importantthat she learned the basics ofemployability skills, such as being; areliable employee, demonstrating anexcellent attendance record, showinga positive and willing attitude and

how to be an efficient team member.Her mentors taught her thefoundations of becoming work readywhich is so important to all interns onthis project.”

While Amber herself said:

“I really enjoyed my placement in thelibrary, the team were kind and reallypatient, they supported me to learnnew tasks. I particularly enjoyedhelping to put awareness displays

together and it also helped to raisemy own knowledge of different topicssuch as stress awareness.”

Rachel said of her placement

“This is my second placement. I amworking in library services two days aweek from January until Easter. I amlearning to put books away by myself.I am doing displays e.g. EatingDisorders and the Brain. It is helpingme to learn about customer serviceand working as part of a team. It is

important to be polite to the customerand say hello.”

Sheena Hanes, Head of Library andKnowledge Services writes, “Havingreviewed the placement with mycolleagues, we agreed that havingProject Choice placements in theteam had been a positive experiencefor us, and the library service. In linewith the Trust’s values, in particularbeing ‘Caring and Compassionate’,the library team supported Amber

and Rachel to gain further skills andimprove their confidence levels. Theexperience was a two way learningprocess. We gained a lot from themtoo. The initial awareness andmentor training provided by theProject Choice team was excellent,and we have felt fully supportedthroughout the process.”

We’re now eagerly waiting for theresults of an interview forpermanent posts at a café thatAmber and Rachel were shortlistedfor. We plan to continue to supportProject Choice with a newplacement starting in May, whenKatie our new intern joins us.

What we as a library service havelearnt over the last two placementsis to keep communication clearand boundaries simple, such as nomobile phones during workinghours, and to have a set task listso interns and desk staff haveclear goals. We encourage otherservices to spend time tosupporting similar projects as thebenefits far outweigh thechallenges. The very best thing

about the placements is the pleasure ofseeing young people blossom in asupported environment.

Lisa JenkinsonST NICHOLAS HOSPITAL LIBRARY,NEWCASTLE, NE3 3XT

Northumberland Tyne and Wear NHSLibrary Services supports placements foradults with Learning disabilities/Autism.

project CHOICE

When I applied for a placeat the House of Commons(HoC) open day I knew itwould be beneficial formy Chartership as it wouldincrease my knowledge ofthe wider profession.

I was awarded a place and Isuccessfully applied to the Health CareLibraries Unit for funding to cover thecost of the event.

My calamitous arrival at the HoCbegan with me entering the wrongbuilding! Extremely embarrassed Iretreated to the opposite side of theroad to a completely separateentrance. On the way I snapped aselfie with Big Ben, gathered myselftogether and went inside, where I thenset off the security alarms! After beingpatted down I was shown to the roomin which the open day was takingplace. Suddenly I saw it, the saviour ofevery librarian’s life, the tea andbiscuit tray! Tea and choccy biscuits inhand, I made my way to the table Iwas assigned to, the health and

science libraries table. I met some veryinteresting people who worked for theRoyal Marsden, the Royal College ofNursing and were from varioushospitals located in the South ofEngland. Other tables had peoplefrom different sectors such as law,school, further education and public.

The open day began with a quickoverview of what the HoC libraryservice consists of and the reasons forhosting the open day. There is thephysical library - housed in the HoC -which is for MPs exclusive use. Thereis also a separate building whichresearch staff work in (see below). In2014 there was a review of theresearch directorate and a change ofthe culture in the department. Theystopped viewing MPs as stakeholdersand associates and began to see themas core customers. Customer service isnow at the forefront of the librarystrategy; ensuring customers’ needsare understood. The library staff didlots to work out what their customers’wanted including:

One-to-one interviews withmembers

Regional constituency events

Introductory library sessions

Data collation

A buddy scheme to support new starters

Although MPs are the corecustomers, they alsowanted to expand to reachother internal teams andthe general public. Theyare doing this bypublishing parliamentarypapers online so they areavailable to the public,running promotionalevents and by marketingservices through theirsocial-media presence.

There are many servicesoffered by the library:

An enquiry/research service

Briefing papers

A blog

On-line subscriptions anddatabases

A help hub and training

On average the HoC service receivesaround 30,000 enquires per year andthey have 70 subject specialists whodeal with those enquiries impartiallyand confidentially. Most of the subjectspecialists work alongside committeeteams over seven floors in a separatebuilding to the library itself. The mainsearches last year revolved aroundBrexit, NHS and employment. Themaximum deadline for turnaround ofan enquiry is 10 working days, but80% are completed within 5 days.Some MPs have deadlines of a coupleof hours. The information provided isused by MPs in a variety of ways suchas informing legislation, constituencycasework, debates, Prime MinistersQuestions, media appearances andselect committees.

David Beales, the Head of ResearchInformation Services, spoke about theirnew initiative to involve the publicthrough an outreach and engagementservice. He gave an example of the“Brexit” briefing paper which theypublished on www.parliament.uk.Unfortunately, as David noted, hardlyanyone read it due to its length – itwas 24 pages long! There are manyways they are tackling theengagement issue, they now have aselect-committees engagement team, auniversities programme and aneducation centre.

After the presentations, we were askedto take part in a workshop to discusshow we could use the parliamentarypublications in our libraries. Therewere lots of ideas and on my table wediscussed the idea of usingconstituency statistics alongside public-health initiatives, using the impartial

14

MY VISIT TO THEHOUSE OF COMMONS LIBRARY

15

published information for horizonscanning and having a generalawareness of the informationpublished because of its impartiality.We were also asked to providefeedback on improvements they couldmake to their service, which led to aconversation about what do well andhow we could incorporate it into theirservice.

Overall it was a successful day fornetworking, finding out what otherservices are doing well and whatthey’re trying to improve. Later in theafternoon, we were guided throughthe whole of the Palace of Westminsterand were shown the HoC library,which was very impressive. The mainthing that I took away from the daywas that all libraries are facing thesame pressures but that they areresilient in coming up with new ideasfor encouraging wider use; this eventgave us the opportunity to voice ourideas and gain new insights into howwe can work together to support eachother.

If you would like to know more aboutthe library then please visit their blogpage https://secondreading.uk/ orfollow their twitter @commonslibrary.

Sinead English LIBRARY ASSISTANTLANCASHIRE TEACHING HOSPITALS FOUNDATION TRUST LIBRARY

New StarterKerry Booth

I recently started at theUniversity Hospitals ofMorecambe Bay asAssistant Librarian.

Before that I worked at Blackburnwith Darwen Library and

Information Service – starting in2008. I changed rolesthroughout this time, movingfrom Saturday Library Assistantto Library Branch Manager toLibrary Officer for LearningDevelopment so I have a goodknowledge of the various rolesand responsibilities in a publiclibrary service.

This is my first role in aspecialised library service for theNHS after studying for an MA in Information and LibraryManagement. My otherexperience in a specialised

Library was while studying for a teaching qualification at EdgeHill University where I spent ayear organising and returningstock and resolving stock andOPAC related enquires.

I’m really enthusiastic about the opportunity to work in ahealthcare library andadvancing my skills and personaland professional development.

Kerry BoothASSISTANT LIBRARIAN, UNIVERSITYHOSPITALS OF MORECAMBE BAY NHS FOUNDATION TRUST

16

The Greater Manchester cancerebook consortium -

Mary Hill would like to thank all those who have activelycontributed to this: Paula Elliott,

Patrick Glaister, Steve Glover, Tim Jacobs,Kieran Lamb, Katie Nicholas, Stephen Woods.

BackgroundPart of the June 2016 minutes for theGreater Manchester (GM) Health Librariansmeeting reads:

Mary Hill, ChristieAsked the group if they would be keento have a joint bid for some cancerebooks. Affirmative answer. Mary willprepare a bid.

The driving force behind this was the workhappening around health provision in Greater

Manchester. One of the population-healthaims for Greater Manchester is that fewerpeople will die early from cancer, withincreased survival rates. The aim is to havea fully-integrated cancer pathway fromprevention to living with, and beyondcancer. As it is one of the cross-cuttingprogrammes within GM, the equitableprovision of information to those acrossGM working within cancer is important.

Our bid proposalTo buy a collection of cancer ebooks to bemade available across the GreaterManchester patch as part of the GreaterManchester Cancer Sustainability andTransformation Programme (STP). This willbe for all staff including GPs, community

and public-health staff. We propose thatthey will be delivered through their currentOpenAthens accounts. We would likepatron-driven acquisition so that peoplecan define their own needs but would beopen to other methods if they turn out to bebetter. We, therefore, would put this out fora bidding process to evaluate whichsupplier can provide the service we want.

At least once a year the health libraries inNorth-West England are able to bid forfunding for projects, with an emphasis onthose which meet LQAF and/or Knowledgefor Healthcare aims. Our funding wasgranted in late October 2016 albeit for halfthe amount cited in the bid.

17

Why use the ebook matrix?I was going to have to put together a proposal to go out to suppliers. I needed to decide what the requirementswould be and who to send them out to. Iwas very thankful to know I didn’t have todo a large scoping exercise because thathad already been done by Patrick Glaister and Katie Nicolas to

produce the ebook matrix[https://ebookmatrix.wordpress.com/]

An afternoon of reading through thesuppliers listed in the matrix and theGlossary allowed me to come up with adraft proposal for the other GM librariansto look at. Without the matrix, this wouldhave taken several days’ work or wouldhave required help from those with a

greater knowledge of ebooks, taking yetmore time. It is a credit to the matrix thatvery few changes were requested fromother librarians. The final document wasas shown above:

using the ebook matrix

Specification Priority Reasoning

Access via existing OpenAthens Essential

Providing access to staff in GM Trusts, GPs, SocialServices, Public Health who may provide cancerservices / support. Use existing OpenAthens tomake it easier for these staff

IE 8 compatibility Essential This is still the standard being used in many organisations

Collection of cancer books from a variety of publishers,covering all aspects of cancer (e.g. prevention,diagnosis, treatments, palliative care, patient/carerexperience) and suitable for all healthcare professionalsacross primary, secondary and tertiary care.

EssentialGM cancer covers all parts of the cancerjourney from prevention onwards and

involves multidisciplinary teams

Individual Trusts should also be able to use the platform for locally purchased content Essential

Trusts may already be purchasing titles from thisplatform for their staff to access; this will need tocontinue with access to the cancer collection inaddition

Counter compliant usage data available forindividual OpenAthens organisations Essential We want to be able to monitor usage and see

where we need to target to improve usage

Purchasing model Open to discussion

Ideally we would like patron driven acquisition(PDA) but are ready to look at rental/loan oroutright purchasing

Provision of MARC and/or csv files for cataloguing purposes

Highly desirable

Each library will want to add the collection to their OPAC to encourage usage

Carry-over of any unspent funds after first year

Highly desirable

This is a pilot project, so uptake and costs arehard to predict. The project may last longer thanthe initial year.

Multiple access Desirable Understand that this may be part of the purchasing model

Ability to add individual site IPs Desirable This is would enhance usage

Availability on different mobile devices includingeReaders and in multiple formats e.g. epub compliance Desirable Particularly useful for healthcare

professionals in primary care

No platform fee for each Trust Desirable This would add cost and also make it a lesssustainable project

Continued over...

18

Once we knew what we wanted, it waseasy to identify those suppliers that werelikely to be able to meet our requirements.I didn’t have to trawl through a whole set ofsites, I just used the matrix. The suppliershad very few questions about thespecification, which again showed that thetime spent with the matrix paid off.

The procurementWe contacted five suppliers; four respondedand three presented on the day. Onesupplier pulled out on the day as they wereunable to offer the essential requirement ofOpenAthens authentication.

On the day, six library staff from acrossGM assessed the offers. All three offerswere seriously considered as they allprovided a solution that was viable. Wehad developed a scoring sheet but it washard to score as different models werepresented, each meeting some of the corerequirements and each offered aninteresting collection. Where the scoringsheet came in most useful was for the noteswe made on the offers to consider.

The offersWe chose the Dawsonera offer as it mostclosely matched our requirements.However, before accepting it we had to askthose four GM Trusts who already hadpurchases with Dawsonera if they werewilling to be part of the consortium.Three of these GM libraries were already ina consortium which included East CheshireNHS Trust. All these services wereapproached to see if they would join theGM cancer consortium so that a larger poolof titles could be shared. In the true spiritof librarian co-operation, they agreed.

The futureWe have not yet purchased our titles, as weare still setting things up. We anticipatesome issues when (or if) we have titles thatare used heavily but are looking forward tothis collective method of purchasing.

We will also be able to give some usefulfeedback about this method of purchasingfor the ebook matrix so that others caninvestigate this as a possible method ofcollective buying.

Lessons learnedUsing the ebook matrix helped refine thelist of requirements and understand theterminology around ebooks

The process takes a long time and,therefore, we had very tight deadlines.Ideally, you need at least three fullmonths to complete this rather than thetwo we did it in

We had purposely left our criteriaaround the ebook purchase model looseand that paid off in terms of thedifferent models this allowed providersto present.

Loose requirements, however, makecomparisons more difficult to score!

I would like to sum up our experience byquoting Steve Glover on the day welistened to the presentations: “This is reallyinteresting. I have learned a lot today”. I think we all did.

Mary Hill

The Greater Manchester cancer ebook consortium - using the ebook matrix

Company Pros Cons

Ovid

Collection was very cancer specific

Any number of users

Subscription for 1 year

EBSCO Very large collection of titles coveringmore than cancer titles

Fewer high quality cancer titles compared to the other offers

Dawsonera

Out right purchase using PDA if wanted

Good collection of cancer titles from awide variety of publishers

Able to collectively purchase other titles as a GM consortium

Once in the consortium, any ebook purchases, already purchased or future purchases from thisprovider, would be available for all in the consortium

Ebooks that are heavily used may run out of accessibility in a particular year requiring a further copy to be bought

...continued over

While David Stewart’s60th birthday was the8th March, the HCLUteam started thesurprise celebrationswith cake and non-alcoholic fizz at a teammeetingon 1March.

David concluded his “two week”60th birthday celebration withmore cake! The cake was handmade in Scotland by a localbaker and carefully transportedto the LIHNN Library Manager’s

meeting atWarrington on 14th

March by Susan Smith.Fortunately David’s waistcoatand that on the cake did notclash!

LET DAVID EAT CAKE!

19

20

The Director of Health LibrariesAnnual Prize 2016

Over the last five years I have beendelighted to be asked by the LibraryInformation Health Network NorthWest (LIHNN) Committee to give apersonal prize to someone in thenetwork who has contributed to theprofession, and the network.

Now our sister network in Yorkshire and the Humber,YoHHLNet, have asked me to give a similar prize next year.

In thinking about this I recognised that LIHNN is muchbigger than just its NHS members - it includes libraryand knowledge services in universities, charities andfrom national bodies with a North-West base. Thismeans that the annual Director’s prize could go toanyone from those sectors.

The other thing I had to think about was all the differentpeople that make up the network. I tend to meet and getto know our Library Managers - but I don't think theprize always has to be about "managers" and "peoplewho have been around for a long time". Knowledge forHealthcare is clear that our front-line staff are a vitalpart of the services we provide.

And so, with those caveats, I thought about who hascontributed to the profession and to the network - and itis clear that this is not always going to be easy -everyone contributes, in some way, to the network; but Ihave decided to give this fifth Director’s prize tosomeone who I think you will agree richly deserve it.

Over the last couple of years I’ve used Professor Sir MuirGray’s comment that he wanted the resources andservices of the erstwhile National Library for Health tobe “ubiquitous”, i.e. “found everywhere” – well, if youwant ubiquitous then look no further than this year’swinner – someone who is often there making sureeverything in our network runs smoothly, calmly,efficiently. Someone who we all know and I probablytake for granted.

This year’s prize goes to Andrea Guest.

Andrea:

Is at almost all of our events – nowadays not just herein the North West but across the borders in Yorkshire– welcoming delegates, making sure that rooms andequipment are sorted – making sure we know whereto go and when – and the all-important aspects ofcatering

She is the front line of the Unit – dealing with all theenquiries from network members, suppliers of allkinds and our host Trust. Every letter we send, everypaper I write – is sorted, tidied and sent by Andrea.

Every financial transaction goes through Andrea’shands – the library development fund, invoices, creditnotes - and the joy of dealing with some of oursuppliers - as well as making sure our financedepartment is happy – and they are happy, we areheld up as a model because Andrea’s detailed recordkeeping keeps us “to the penny”.

Andrea contributes to the development of the Unit –seeing us through nearly 10 years of constant change– attending team meetings and away days (andorganising them) – and always coming up withsolutions and ideas.

Everything Andrea does is dealt with calmly, efficiently,in a no-nonsense but friendly way. Everything gets doneand as we add more responsibilities to the Unit’s work –her response is always “well, let’s see how it goes”.

And – somehow – Andrea manages all of this workingpart time – and bringing up three children, a husband,parents and family - and two allotments – multi-taskingmade real!

So, finally I would like to congratulate Andrea onkeeping all the plates spinning and making all of ourlives that bit easier.

David StewartDIRECTOR OF HEALTH LIBRARIES NORTH

21

Welcome back to Land of Geek.Included in this column are twovery different online reference-management tools.

Sparrho, a recommender system for scholarly/researchpublications and Zotero. Yes, that is Zotero, not Mendeley.Mendeley is still the best free desktop reference-managementsoftware in my view but changes introduced by newishowners Elsevier have limited some of Mendeley’s functions ina less than helpful way. Read on.

THE LAND OF GEEK

ONLINE REFERENCE-MANAGEMENTTOOLS

Sparrho[ https://www.sparrho.com ]

Sparrho is a simple and intuitive recommender tool to captureand display journal articles. It is in two parts, Channels andPinboards. Channels allow you to create and run keywordsearches to find articles and Pinboards enable you to sharethem to the Web. Channels has a ‘share’ tool to post articlesto Twitter and other social media. Other tools let you refine orexpand your search. Pinboards display references you ‘pin’to each board. You can personalise Pinboards by addingyour own images, information about you and about yourboard for your intended users. You need to register to useSparrho. NWAS LKS uses Sparrho to collate references onkey topics and to share them on social media. These feed intoPinboards that support Current Awareness Services.Pinboards also address areas of interest to researchers. If yousubscribe, Sparrho also send out quirky evidence summariesand overviews of mainstream science topics as ResearchPerspectives that you can read from your dashboard.

Zotero Groups [ https://www.zotero.org ]One of the good things about Mendeley was that you couldshare references in Groups for anyone to see, without themhaving to register for an individual Mendeley account. It wasa neat feature that came with your tags as hyperlinks. Youcould click through to see subsets of articles in each Group.First the tags went and now the openness of MendeleyGroups. You must register now to see a Group. However,Zotero still has both these features. What to do? Well thanksto the clever RIS format you can, if you want to, movereferences into Zotero and create new Groups with very littleeffort. Sadly, Zotero/RIS dumps all the tags and keywordsinto one field so some post-move editing of tags is needed.The plus is that Zotero has a better presentation of publicGroups and easy editing. Zotero’s stand-alone desktopversion is very serviceable and it has comparable web andWord plug-ins. Colleagues used to Mendeley will have tospend some time locating all the menus. There doesn’t seemto be any problem running Zotero and Mendeley on the samecomputer, however.

Just to sign off on a health warning. Free social-media toolsmay change without warning or disappear at any time!There, you’ve been told.

Matt Holland LIBRARIAN FOR NWAS LKS, SUPPORTED BY HCLU NORTH

22

For a long time patientinformation has been a bitlike learning anotherlanguage, meditating ortidying out the cupboardunder the stairs.

We keep meaning to get round to it butnever quite find the time. This year,however, its promotion to theChampions’ League of “things we needto do for LQAF,” has concentratedminds somewhat. Work-streams haveflowed, task-and-finish groups been setup and partnerships formed left, rightand centre. So the Patient and PublicInformation (PPI) Study Day held inLeeds on the 2nd of February was agreat opportunity to find out what otherpeople have been up to, hear fromsome of the movers and shakers in thisfield and come up with some new ideasabout what we could be doing.

Sarah Greening from Health EducationEngland kicked things off with anupdate on the Knowledge forHealthcare (KFH) PPI Working Group.PPI – of course – is not something weshould do just to tick off a box in LQAF.It’s the right thing to do as it encouragespeople to manage their own healthproblems and helps them understandwhat doctors are doing to, and for,them. The Working Group’s partnersinclude The Society of Chief Librarians,the Reading Agency, Public HealthEngland, NHS England, NHS Digitaland Health Education England, amongothers and they’ve set up an Ideas Bank(address below) where people canshare good practice. Services librariescan offer include walk-in referencefacilities, an enquiry service,collaboration with public libraries andhelping clinicians provide PPI as well asbeing a neutral space where peoplecan meet up. Four task-and-finishgroups have been spawned from themain group and they have been askedto communicate the standards requiredfor good PPI, encourage the supportand development of local networks,work with NHS Choices to give trainingto local library staff, produce guidanceand resources for people providinghealth information directly to patientsand identify appropriate CPD resourcesfor library staff.

After Sarah came Janet Sampson fromDoncaster and Bassetlaw NHS Trust.The Trust is an unusual one as local

libraries provide services, under contract,to the NHS. Janet’s library provides whatis known as the Universal Health Offer –a commitment to providing a range ofservices, public-health information andhealth-promotion resources, includingBooks on Prescription supplied by theReading Agency. The library runs aHealth and Wellbeing and PatientInformation web site and produces ahealth-information workbook forpublic-library staff. They put on trainingsessions for people who work in publiclibraries and produce a Health andWellbeing guide for new staff andstudents starting out in the Trust.

Rachel Dukes, from Leeds City Council,then talked about Making EveryContact Count. This is a way of makingthe most of every contact betweenhealth professionals and members ofthe public – talking to them about their“health behaviours” – and draws ontechniques from motivational interviewing,health-coaching, solution-focusedtherapy and strengths-based approaches.It uses a conversational techniqueknown as OARS which uses openquestions, affirmations, reflectivelistening and summarising what peoplehave said.

After lunch Sarah Greening took to thefloor again, this time to talk aboutHealth Information Week which, thisyear, takes place between the 3rd and9th of July. The aims of the week are to:

Improve access to healthinformation for the public

Improve people’s health literacy

Tell people about their localinformation providers

Share resources and knowledge

In the past Health Information Weekactivities have included NHS librariansgiving health-information tutorials,promoting books on prescription, healthwalks, information displays at a racecourseand an event opened by a local MPwith coverage in the local press.

Jacqui Smales from Hull and EastYorkshire Trust then talked about thereminiscence resources her library had

used. These include the House ofMemories produced by LiverpoolMuseum and the app designed toaccompany it. Hull library have alsoproduced their own website whichallows people to take tours of Hull in the1940s, 50s and 60s and has a menu ofmusic and films from the same era.

Next came Heather Steele from Leedsand York Partnership Trust who talkedabout her library’s work cataloguingdepartmental collections. The projectstarted when the Trust’s Chronic FatigueService asked the library for helpmanaging their collection of resources.This ended up with the librarycataloguing them, making the bookssearchable and accessible to otherpeople so that patients can now borrowthem. Staff are keen to expand thecollection and the library would like topromote the idea to other departments.

Finally Rebecca Williams fromBradford District Care Trust talkedabout her work managing the Trust’spatient-information leaflets. The librarykeeps a record of all the leaflets andeach one gets a number foridentification purposes. This allowsthem to be reviewed after two yearswith the library sending reminders tothe authors of the leaflets when they aredue for review. The library hope to useSharePoint to manage the leaflets in thefuture which they hope will make theprocess easier and quicker.

All in all this was a really interestingand worthwhile day and a goodreminder that PPI can be an interesting,worthwhile and, dare I say, enjoyablepart of the job. We’ve alreadyproduced our own Health andWellbeing leaflet at the JET Library andare hoping to work with the MacmillanCentre on a list of local support groups.In my view libraries are uniquely well-positioned to make a bridge betweenclinicians and the public and I think wehave the communication skills to makea go of it. Are we up for the challenge?

John GaleMID-CHESHIRE HOSPITALS FOUNDATION TRUST

“So, a patient walks into a library...

Knowledge for Health Care PPI Ideas Bankhttp://kfh.libraryservices.nhs.uk/patient-and-public-information/ideas-bank-2/

Books on Prescriptionhttps://readingagency.org.uk/adults/quick-guides/reading-well/

Health Information Weekhttp://kfh.libraryservices.nhs.uk/patient-and-public-information/health-information-week/

23

Profile Questionnaire:

Victoria Treadway

What was your

first job in libraries?

Library Assistant here at Arrowe Park

in 2004. I must love it because I’ve

never left!

How have things

changed since then?

So much has changed. I do recall

one of my early duties being to

photocopy journal table of contents

and delivering them by hand to

Consultants’ pigeon holes.

When did you start

your current job?

In 2014, having just returned from

maternity leave after having my

second baby. The first six months of

the role was mainly spent wondering

when someone would find out I didn’t

know what I was doing…

What are you most proud

of in your professional

career?A big highlight for me was delivering

keynote at CILIP Umbrella conference

in 2013. I was the most nervous I

have ever been EVER. Thankfully the

audience were kind to me and it was

a really exhilarating experience.

And what would you do

differently if you could go

back in time?I am eternally grateful that social

media didn’t exist when I was

younger as I’ve had a lot of hairstyles

that I would rather not remember.

If you had a magic wand

what single change would

you make to improve

NHS libraries?Apart from the obvious answer

(funding), it would be to make every

NHS librarian feel confident and to

have self-belief in their potential to

contribute to the NHS.

What advice would you

give to someone starting

out in NHS libraries today?

Working in NHS libraries is about

working with NHS people, so go out

and make friends with as many of

them as you can.

Desert Island Discs:

You can have eight records,

one book and a luxury

item. What would they be?

Luxury item: Earplugs

Book: 101 things to do with a

coconut (no idea if that book

really exists).

Records:

The Smiths, This Charming Man

The Pixies, Where is My Mind

Arctic Monkeys, Mardy Bum

Sister Sledge, We Are Family

The Cure, Friday I’m in Love

System of a Down, Chop Suey!

Eagles, Hotel California

I Just Can’t Wait To Be King,

The Lion King Soundtrack

24Design & Print by Heaton Press Ltd Stockport Tel: 0161 442 1771

Editor’s Column

How you can contribute to the NewsletterAll members of LIHNN are welcome tocontribute to LIHNNK Up. We particularlyencourage contributions from para-professional staff and anyone who has notpreviously written for publication. Membersof the Editorial Board would be pleased to“mentor” new writers and provide adviceon what makes a good readable contribution.

What could you write about?Really it is up to you as we are looking fortopics of interest to health library staff. It could be:

something new that you have used oryour library has introduced

an overview of a piece of software suchas a social media tool

lessons learned (good or bad) fromdoing something differently in the library

good news that you want to share with LIHNN

an account of events and coursesattended. For conferences and coursesplease include what you found mostvaluable and what you will dodifferently from having attended theevent or course.

Format of contributions and other “rules”1. Please send your documents as Word

(i.e. either .doc or .docx) files.

2. Photos and artwork should be submittedin JPG format. Please don’t embed themin the Word documents. They should besubmitted as separate files with ameaningful caption.

3. Don’t forget your name, location, title ofarticle and date of article.

4. Please give full details of events, coursesand conferences attended. This shouldinclude:

The name of event and location

Date of event

Name of organising or sponsoring body

Details of how any support materialscan be obtained e.g. website urls

Full references to any publishedreports, articles etc.

5. All acronyms should be written out in full for the first occasion they are used in the text.

PDF copies of back issues and indexes to the newsletter are available at:http://www.lihnn.nhs.uk/index.php/lihnn/lihnnk-up/read-the-newsletter

Contributions should be submitted to:lihnnkup@lihnn.nhs.uk For queries please contact:Andrew.craig@lthtr.nhs.uk Tel: 01772 524763

About Library andHealth Network NorthWest (LIHNN)Website: http://www.lihnn.nhs.ukfor details of the groups and their activities

LIHNN Chair: Graham Haldane (East Lancashire Hospitals),graham.haldane@elht.nhs.uk

LIHNN Co-ordinating Committee:lihnn_committee@lihnn.nhs.uk

GROUP CHAIR (S ) E -MAIL

Clinical Librarians Paul Tickner paul.tickner@mbht.nhs.uk

Linda Taylor lindataylor12@nhs.net

CPD Committee Vicky Bramwell Vicky.bramwell@cwp.nhs.uk

Cumbria & Lancashire Librarians Chair alternates around the Group

Greater Manchester Librarians Cheryl Dagnall Cheryl.dagnall@wwwl.nhs.uk

Paula Elliott Paula.Elliott@boltonft.nhs.uk

Inter-Library Loans Steve Glover steve.glover@cmft.nhs.uk

LIHNN Co-ordinating Committee Mike Hargreaves mhargreaves@uclan.ac.uk

Mental Health Libraries Vicky Bramwell Vicky.Bramwell@cwp.nhs.uk

Newsletter Andrew Craig Andrew.craig@lthtr.nhs.uk

NWOPAC Suzanne Ford suzanne.ford@sthk.nhs.uk

Quality Currently not meeting

Trainers Cath Harris cath.harris@lancashirecare.nhs.uk

L I H N N C H A I R S

Andrew Craig (Chair)Lancashire Teaching Hospitals NHSFoundation Trust andrew.craig@lthtr.nhs.uk

Jenny DoranRoyal Liverpool & Broadgreen University Hospitals NHS Trustjennifer.Doran@rlbuht.nhs.uk

John GaleMid Cheshire Hospitals NHS Foundation Trustj.gale@chester.ac.uk

Sarah Gardner Sarah.Gardner@dbh.nhs.uk

Samantha Gavaghan samantha.gavaghan@nhs.net

Matt HollandNW Ambulance Service NHS Trustmatt.holland@nwas.nhs.uk

Katie NicholasHealth Education England - North West Katie.nicholas@hee.nhs.uk

Gil Young gil.young@nhs.net

L I H N N E D I T O R I A L B O A R D