A Telco Customer Service Story from Australia
7
The Customer Service Story My Twitter Experience with Australian Mobile Service Providers
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Transcript of A Telco Customer Service Story from Australia
![Page 1: A Telco Customer Service Story from Australia](https://reader036.fdocuments.in/reader036/viewer/2022062523/587f6e921a28ab9b398b77ab/html5/thumbnails/1.jpg)
The Customer Service StoryMy Twitter Experience with Australian Mobile Service Providers
![Page 2: A Telco Customer Service Story from Australia](https://reader036.fdocuments.in/reader036/viewer/2022062523/587f6e921a28ab9b398b77ab/html5/thumbnails/2.jpg)
It all started with a Tweet – actually 3 of them!
Tweet #1 Tweet #2
![Page 3: A Telco Customer Service Story from Australia](https://reader036.fdocuments.in/reader036/viewer/2022062523/587f6e921a28ab9b398b77ab/html5/thumbnails/3.jpg)
The 3rd one was picked by Optus!
The Art of Listening!
![Page 4: A Telco Customer Service Story from Australia](https://reader036.fdocuments.in/reader036/viewer/2022062523/587f6e921a28ab9b398b77ab/html5/thumbnails/4.jpg)
With a clear and personalized action
![Page 5: A Telco Customer Service Story from Australia](https://reader036.fdocuments.in/reader036/viewer/2022062523/587f6e921a28ab9b398b77ab/html5/thumbnails/5.jpg)
And a discourse to understand consumer needs
![Page 6: A Telco Customer Service Story from Australia](https://reader036.fdocuments.in/reader036/viewer/2022062523/587f6e921a28ab9b398b77ab/html5/thumbnails/6.jpg)
The Optus Twitter DM conversation was comprehensive and personalized
Optus understood my needs Probed on key requirements – no. of days, devices, etc Clear options provided Also came with a clear warning (Optus modem locked to network!)
![Page 7: A Telco Customer Service Story from Australia](https://reader036.fdocuments.in/reader036/viewer/2022062523/587f6e921a28ab9b398b77ab/html5/thumbnails/7.jpg)
How I felt? #Delighted #SayYesToOptus