Partners HealthCare: EMR as a Foundation for Success in Pay For Performance Contracts
A team and their contracts with partners in the stream
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Transcript of A team and their contracts with partners in the stream
Coach/trainer for effective product developmentMatthias Bohlen
Web: http://www.mbohlen.deEmail: [email protected]: @mbohlendePhone: +49 170 772 8545
Lean & Kanban 2011 BeneluxIMPROVING EFFECTIVENESS IN TECHNOLOGY ORGANIZATIONS
A team and their contracts with partners in the stream
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Matthias Bohlen : Coach for effective product development
Valuable product for the customer
Highly motivated teams
Low employee turnover
Stress relief for executives in development
Create meaning out of your efforts
Fun & Flow @ work
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"Matthias is a team and management whisperer. The team here is one of the most enjoyable working environments I ever had."
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Who am I?
3Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Matthias Bohlen
4Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Coach and trainer for effective product
development
5Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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I founded an open source project there in 2002...
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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now, I livein this system
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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my home planet inside the system...
Dienstag, 4. Oktober 11
That one...
Coach/trainer for effective product developmentMatthias Bohlen
9Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Not far from here, actually!
10Meckenheim, Germany
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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German
Dienstag, 4. Oktober 11
Co-Founder ofLimited WIP Society
Cologne
Coach/trainer for effective product developmentMatthias Bohlen
12Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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Team and management whisperer...
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Amazed reviewerof these fantastic
books...14
1993 2009
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Author of articles and books...
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Coach/trainer for effective product developmentMatthias Bohlen
Violin player...
16Photo by Steve Snodgrass
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Enjoying good hotels ...
17Photo by CannesWayOfLife
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Why am I telling youall this stuff?
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Coach/trainer for effective product developmentMatthias Bohlen
Biz
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Interacting teams
DevOps
How do we want to work?
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Two possibilities
Work like a free market
Work based on trust
20Photo by Bran SoremDienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Trust
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Trustor settings
Trustor Trustee
I trust you Thank you!
OFF
ON
Disbelief
Uncertainty
OFFControl
Unknown butdesired future
Trustee settings
OFFDisbelief
Uncertainty
Control ON
OFF
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Trust in action
22http://www.youtube.com/watch?v=B6UMD3L2fco
Traffic in south Vietnam
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Trust reduces social complexity
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Without trust, you need to evaluate all possible futures and select one
With trust, you can select immediately with little evaluation
Trust allows for actions that would otherwise be considered too complex
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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Contract Law
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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§1 Agreement§2 Behaviour of party A§3 Behaviour of party B§4 Performance§5 Benefits§6 Failure§7 Miscellaneous
Contract
Behaviour is the
keyword here!
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
How does trust emerge?
Trustor can develop trust betterif he understands trustee's behaviour
Trustee can explain behaviour using scenarios ("what if")
26Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
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Example: connected teams
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Let's focus on one of them ("we")
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Upstream interface
Downstream interface
Which behaviour do we offer here?
Which behaviour can we expect there?
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Explaining scenarios
Using the language of BDD can help:
GIVEN <certain situation>
WHEN <interesting event>
THEN <predicted behaviour>
29Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
More philosophically...
GIVEN <result of the past>
WHEN <event in the present>
THEN <action that leads into future>
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Coach/trainer for effective product developmentMatthias Bohlen
Dev team examples
GIVEN team has non-empty input queue
WHEN team member pulls item into progress
THEN item.cycleTime starts
GIVEN a work item in progress
WHEN team pulls item to done state
THEN item.cycleTime stops31
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Refill feature queue (w/ overflow)
GIVEN dev team's input queue is full
AND queue length is limited to 10
WHEN business would like to add a fixed delivery date item
THEN dev team suggests to get rid of an intangible class item in queue
AND business removes intangible class item from queue
AND business adds fixed delivery date item to queue
32Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Predict duration of new project
GIVEN sales works on a new prospect
AND prospect wants to know date
WHEN sales asks dev team: "how long?"
THEN dev team looks at desired features
AND dev team looks at historical cycle time data
AND dev team responds to sales: "regarding current WIP, those features may take <n> months"
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Coach/trainer for effective product developmentMatthias Bohlen
Accept express work (critical)
GIVEN sales works on a new prospect
AND sales wants to push work
WHEN sales asks dev team: "work more"
THEN dev team looks at desired features, WIP and cycle time data
AND dev team responds to sales: "this new WIP will delay all projectsby 20%. Do you want that to happen?"
34Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Scenarios supported by biz team
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Find new market for our company
Make prospects find our company
Develop trust with prospect
Turn prospect into customer
Define business goal
Write feature to accomplish goal
Accept feature and give feedback
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Scenarios supported by dev team
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Forecast duration for new projectRefill feature queue
Deliver software and get feedback
Report about progressFix bug
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Scenarios supported by ops team
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Create new test environment
Restore yesterday's backup
Get new workstation
Help with application deployment
Monitor application and alert dev team when necessary
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Why all these scenarios?
Become conscious of your own skills
Make your behaviour understandable
Allow other people to trust you
Scenarios help to explainwhat
how
how much / how long / how €€€
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Coach/trainer for effective product developmentMatthias Bohlen
How you can use scenarios
Show existing intention, skill, or behaviour:"look, we do it like this!"
Show what does/did not work:"gosh, look what happened!"
Show desired (future) behaviour:"this is what I'd like to happen!"
Show fear of failing behaviour:"this is what I fear will happen!"
39Photo by Doc SearlsDienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Caveat emptor!Where is your psychic energy when you produce or understand scenarios?
Different locus of attention will yield dramatically different scenarios!
40Photo by Juliana Coutinho
Dienstag, 4. Oktober 11
Point of attention thinking mode energy level
I in me downloading low
I in it seeing medium
I in you sensing high
I in now presencing very high
Coach/trainer for effective product developmentMatthias Bohlen
Where is your attention?
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Point of attention Scenario writer's attitude
I in me"This is the way to react
in that situation."
I in it"This is the process to deal
with such situations."
I in you"Let's find out why/how we
co-create this situation."
I in now"Let's look which true purpose wants
to emerge through our system."
Coach/trainer for effective product developmentMatthias Bohlen
From where do you write?
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Point of attention active sense
greatest impediment
I in me none none
I in it open mind judgement
I in you open heart cynism
I in now open will fear
Coach/trainer for effective product developmentMatthias Bohlen
Perception levels
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Coach/trainer for effective product developmentMatthias Bohlen
Downloading
A says something
B absorbs or discards, says nothing
B confirms his existing beliefs
"...still, a man hears what he wants to hear and disregards the rest..."
(Simon & Garfunkel)
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Coach/trainer for effective product developmentMatthias Bohlen
Debate
A says something
B absorbs and...
B watches for difference from own experience
A and B exchange information about those differences
A and B learn scientifically45
Photo by Marc John
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Empathic dialogueB hears what A says
B puts himself into A's shoes
B tries to understand A from there
A and B forget about their plan
A and B use their hearts to learn
A and B are not the same any more
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Photo by Kathleen Conklin
Dienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
Presencing
A and B talk about an emergent future
They forget about their selves
They open an inner space of silence
They connect to the who we could be
The emerging future begins to enter this space of silence
Time is warped: then becomes now
47Photo by mrhayataDienstag, 4. Oktober 11
Coach/trainer for effective product developmentMatthias Bohlen
I can help you with this!
Matthias Bohlen
Coach for effective product development
Email: [email protected]
Web: http://www.mbohlen.de/
Twitter: @mbohlende
Phone: +49 170 772 8545
Dienstag, 4. Oktober 11