A Sense of Connection Managed Knowledge Networks and You Dr Ann Wales NHS Education for Scotland.
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Transcript of A Sense of Connection Managed Knowledge Networks and You Dr Ann Wales NHS Education for Scotland.
A Sense of Connection
Managed Knowledge Networks and You
Dr Ann Wales NHS Education for Scotland
Background:
From Knowing to Doing
Shared Responsibility for Managing Knowledge
Enable seamless access to knowledge throughout all stages of the patient journey
To:
Translate knowledge into practice
“a collective approach in which we generate strength from integration and transformation through unity of purpose”
Building a health service fit for the future / the Kerr Report; SEHD, 2005
MKN s helping to achieve……
Overview
How do you locate answers to your queries?
What are Managed Knowledge Networks and why do we want them?
How Managed Knowledge Networks can be supported :
• Technology Tools
• People
Your role and the benefits of Managed Knowledge Networks
Colleagues in the office
Many multidisciplinary teams Head and Neck Cancer Managed Clinical Network Stroke Managed Clinical Network Royal College of Speech and Language Therapists
People and Networks
Communication Methods
Face to face discussion – formal and informal Email Phone
Events, Conferences Videoconference Journal Clubs
e-Library – inc databases, journals, books Local NHS library services Royal College Information Service Personal Collections
Resources
Sue, a Speech Therapist
On Sheet – write down all the people networks and teams you belong to or contribute to
People Networks
Communication Methods
Methods of communication you use
Sources of information that you use Resources
YOU
What are Managed Knowledge Networks (MKNs) and why do we want them?
Why develop MKNs?
When we have a question we often ask our colleagues first.
The knowledge and experience held by NHS Scotland staff is a significant resource.
We need to use published knowledge sources as well.
MKNs bring together both types of knowledge support, for healthcare staff with a broad common area of interest.
Overall aim is to share knowledge across boundaries of organisation, staff group and sector.
Resources~People~Communication
Personal Knowledge
Experience
Dialogue/Interpretation
Explicit Knowledge
Literature:•Books•Journals•Databases•Guidelines
Organising knowledge
Culture and Innovation
Communication
Communities:
Commitment to Access, Share, Apply knowledge in specific area of common interest
Managed Knowledge Networks:
Include multiple communities
Access, Share, Apply knowledge in a broad area of interest
Communities are the building blocks of Managed Knowledge Networks
What is a community?
Can be formal or informal short or long term
Examples Groups within MCNs Groups within Community Health Partnerships Professional groups Multi-professional teams Journal clubs
Speech Therapist
Cancer MKN
Cancer communities
Stroke MKN
Stroke communities
Professional Network
How Managed Knowledge Networks can be Supported
Technology Tools for Managed Knowledge Networks
E-Library and Portals
Currently supporting MKN s for:
• Cancer
• Coronary Heart Disease
• Diabetes
• Healthcare Associated Infections
• Mental Health
• Stroke
Portals
Cancer Coronary Heart Disease
Mental Health Stroke
HAI
Diabetes
Remote and Rural Care
Patient Focus and Public Involvement
Primary Care staff groups:
• General practitioners
• Community pharmacists
New Portals:
Cancer Portal Portals support
Virtual Workspaces for Knowledge Sharing
Knowledge Exchanges
The Role of the e-Library and Portals
Core resources to support the communities
Services to help the communities make use of the information and resources available
Tools to aid the sharing of knowledge and expertise
Technology Tools For Communities:
• Discussion forums
• Knowledge Exchanges
Virtual Workspaces to Share:
• Documents
• Organisational knowledge:
• Minutes, reports etc
• Work in progress
• Good practice
• Online discussion and comment
• Set up simple Web pages
Knowledge Exchanges
eJournal Club
Knowledge Exchange
Sharing Knowledge
Documents
Discussion
Weblinks
Managing a Knowledge Exchange
• Defined aims and objectives
• Adherence to policy for Exchanges
Administrator
•Approves membership requests
•Allocates member rights
•Organises content
• Member access via e-Library password
Examples of existing Knowledge Exchanges
Professional groups dispersed across the country e.g. Oncology pharmacists
Multi-professional teams based at different sites e.g. Mental Health teams in A&A
e-Journal clubs in Glasgow Sharing information following a learning day Regional groups of librarians sharing agendas,
notes and documents Sharing favourite websites
Your role?
Benefits of Communities and
Managed Knowledge Networks
Your support for MKNs
Suggest resources and services for Portals
Spread the word about Portals and Knowledge Exchanges
Keep up to date with MKN activities
Suggest news and events
Cultivating MKN s
Management Teams – suggested model
• Steering Group
• Editor
• Advisory and Editorial Panels
• Knowledge Networks Coordinator within NES
• Librarians
Benefits of the Managed Knowledge Networks
Community buildingencourage communication and participationsupport cross boundary working
Resource Managementpromote and develop resourcesensure quality and relevance
Summary
Resources
People
Communication Tools
Communities
MKN s
Cultivation: Technology Tools and People
Benefits: Bridging the Knowing-Doing Gap