A recipe for effective Change Management

APMG International Webinar

A recipe for effective Change ManagementWednesday 23 July 2014 / 13:00 BST (London, UK)

Presenter: Melanie Franklin, AgileChangeManagement Ltd

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Agenda

• Welcome & introduction– Mark Constable, APMG International

• A recipe for effective Change Management– Melanie Franklin

AgileChangeManagement Limited

• Q&A

• Further information

• Close

About APMG International

• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best Practice

portfolio (ITIL®, PRINCE2®, MSP®, etc)• Extensive portfolio of professional management certification

schemes aimed at improving business processes, capability and results

• Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice

• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants

• 18000+ candidates per month• Full details at www.APMG-International.com

http://www.apmg-international.com/

Your presenter….Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014.

ModeratorMark Constable is a Marketing Executive at APMG-International with over 8 years experience at the company.

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Objectives

• Identify how change management is becoming a recognised profession

• Define the core skills of an effective change practitioner

• Review the APMG-International Change Management Foundation and Practitioner qualification

agilechangemanagement.co.uk © 2014

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Why is change such a hot topic?


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Organisational change – old world

Project lifecycle: physical project deliverables

Change lifecycle: people centred activitiesHR change

Benefits realisedIT/Ops/Facilities

change


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Project lifecycle Change lifecycleChange idea

Design

Develop

Test

Organisational change – new world


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So much change, so little time!

• Regulatory changes 37%• Increasing competition

33%• New technology 32%• New customer needs 31%• Industry consolidation

28%http://images.forbes.com/forbesinsights/StudyPDFs/Medidata_Transformational_Change_REPORT.pdf

http://images.forbes.com/forbesinsights/StudyPDFs/Medidata_Transformational_Change_REPORT.pdf




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Change capability = competitive advantage• BCS (Chartered Institute of IT) – 26% of respondents rated

change management as the top skill• Conference Board - CEO Challenges 2014: change leadership• CIPD – “57% of organisations will concentrate on changing

organisational culture in 2014”• PWC 16th Global CEO Survey - “threats to business just keep

coming, the only way to survive is for organisations to become agile and adaptable”

• IBM 2012 Global CEO Study – 84% of organisations that outperform peers in revenue growth and profitability ‘translate insights into action better than their peers’

• More sources - http://www.agilechangemanagement.co.uk/wp-content/uploads/2014/05/Useful-sources-of-change-management-information.pdf


http://www.agilechangemanagement.co.uk/wp-content/uploads/2014/05/Useful-sources-of-change-management-information.pdf

http://www.agilechangemanagement.co.uk/wp-content/uploads/2014/05/Useful-sources-of-change-management-information.pdf

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Examples of change capability


http://www.agilechangemanagement.co.uk/blog/apm-sig-engaging-change/http://www.agilechan

gemanagement.co.uk/blog/harriet-green-advises-transformation/

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&ved=0CEgQFjAE&url=http%3A%2F%2Fwww.connectingforhealth.nhs.uk%2Fsystemsandservices%2Ficd%2Finformspec%2Fp3m%2Fresource%2Fdevelopment%2Frole%2Fchange.doc&ei=D37PU5P1GOi70QWR1YH4Aw&usg=AFQjCNHAgR6ei90rH3UFooUyi24IpyjMBQ&sig2=J6AkcM9cd-RuMVtdAA9tLA

http://www.agilechangemanagement.co.uk/blog/apm-sig-engaging-change/



http://www.agilechangemanagement.co.uk/blog/harriet-green-advises-transformation/





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Change Management as a recognised profession


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Increasing professionalism

19721969 20112004 2014


http://www.apm.org.uk/group/enabling-change-sig?view=pages

http://www.acmpglobal.org/

https://www.change-management-institute.com/









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Increasing popularity of qualifications


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Core skills for change practitioners


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Required competencies and skillsMethods & Structure

• Strong business change focus• Ability to create a Change Delivery culture• Confident with ambiguity that comes from

working within a Change environment• Implement a change management process

Analysis & Planning

• Business readiness planning • Process re-engineering• Conduct impact assessments

Engagement & Communication

• Experienced in building relationships and influencing stakeholders

• Identify change champions• Facilitate stakeholder workshops

Delivery & Implementation

• Delivering process change, workflow change & cultural change

• Driver of Change with strong ‘can do’ attitude


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Building your capability to lead change


http://www.agilechangemanagement.co.uk/videogallery/building-your-capability-to-lead-change/

Personal qualities

Context

Subject matter expertise

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Supporting individuals through change

MBTI

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Building effective change teams

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Aligning change to organisational culture

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Leading Change

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Benefits of the change course http://www.agilechangemanagement.co.uk/blog/change-management-course-is-practical/

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Change Management Foundation and

Practitioner Course


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Practitioner Examination

Foundation & Practitioner Course Route Map

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Foundation Examination

Change Context

Approaches to change

Personality and change

Supporting individuals

Team effectiveness

Leadership for teams

Individuals and teams

Organisational approaches

Organisational metaphors

Leadership styles

Leadership roles

Emotional intelligence Coaching Listening and

feedback

FacilitationAction learning

Strategic change

Complex change tools

Change readiness

Stakeholder engagement

Leadership phases


http://www.agilechangemanagement.co.uk/blog/training-course-quality-criteria/

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Examination informationFoundation

One hour

60 questions

Multi-choice

Closed book

50%

Duration

No. ofquestions

Question type

Style

Pass mark

Practitioner

Three hours

4 questions divided into parts

Multi-choice, Multiple Response, Matching, Assertion/ReasonOpen book

50%


Further information• APMG-International website:

– www.apmg-international.com

• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement

• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com

• Melanie

http://www.linkedin.com/company/apmg-international @APMG_Inter

[email protected]

www.agilechangemanagement.co.uk

http://uk.linkedin.com/in/melaniefranklin1/

AgileCM

@AgileMelanie

Want to hear more from Melanie?

When: Thursday 18 September / 13:00 BST (London, UK)

Register at: apmg-international.com/webinars

A recipe for effective Change Management

Education

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