ai

A Quick Guide

on

IBM Singapore IT Services

For

New Hires in IBM Singapore

Table of Contents

Introduction..........................................................................................................................4Your Laptop.........................................................................................................................5

Upgrading Your Software................................................................................................5Internal Standard For Document Exchange.....................................................................6

Laptop & Security................................................................................................................6Workstation Security Tool (WST)...................................................................................6IBM Standard Asset management (ISAM) Registration.................................................7Virus CERT.....................................................................................................................7

Your IBM IDs......................................................................................................................7Your Lotus Notes Tool........................................................................................................9

How to get to the Workspace...........................................................................................9Creating the Local Replica.............................................................................................10Changing Your Lotus Notes ID Password.....................................................................12Mail Capping.................................................................................................................12Archiving Tool...............................................................................................................12MyAttachments Tool.....................................................................................................13Email Ethics...................................................................................................................13Mass Mailing Policy......................................................................................................14

Voice..................................................................................................................................15Tieline............................................................................................................................15ICC.................................................................................................................................15DTMail...........................................................................................................................16Resetting Your Voicemail Password.............................................................................16Users can reset their own voicemail password through the automated password reset utility :-...........................................................................................................................16Call Forwarding.............................................................................................................16Unified Messaging Software (VoiceRite)......................................................................17

Printing...............................................................................................................................17Meeting Tools....................................................................................................................18

Audio Conferencing.......................................................................................................18Premier Conferencing....................................................................................................18Web Conference.............................................................................................................19Instant Messaging..........................................................................................................19Teamroom Plus..............................................................................................................19

Need IT Help?....................................................................................................................19IT Help Central (formerly known as IBM Standard Solution Finder (ISSF))...............20Helpdesk........................................................................................................................20

Key IT Processes................................................................................................................21Workstation Refresh & Upgrade...................................................................................21Request for an AT&T Network Client Account (MTS id)............................................22Request for a Blackberry Account.................................................................................22Request for a DTMail account.......................................................................................23Request for an IDD PIN Number...................................................................................23

Request for an ICC Card (International Calling Card)..................................................24Request to Raise the Mailfile Size Capping Limit.........................................................24

Important Notes IDs...........................................................................................................25Important IBM Websites....................................................................................................25Important IBM Notes Databases........................................................................................26Appendix............................................................................................................................26

Common IT Acronyms (in Alphabetical Order)............................................................26

Introduction

Welcome to IBM Singapore!

This guide contains some important information on IT resources and services you would need to know and use in the course of conducting IBM businesses.

Your Laptop

On day 1 in IBM, you should have received an IBM Thinkpad or desktop assigned to you. Collection of machines is at the CBP Collection Desk at IBMP2 Level 4 Room F407, x5891.

This machine is an IBM asset under your custody, and you are fully responsible for it and the data contained within it. At collection time, you would have been directed by the staff at the desk to register your power-on and harddisk password. This is mandatory for protection of your data at all times.

Please take good care to protect this IBM asset and the information stored in the harddisk.

Loss of laptop should be reported to IBM Security Control Centre immediately via an email to Security/Singapore/IBM or call 6418-4111, after filing a police report.

Upgrading Your Software

The laptop you received is preconfigured with IBM standard software for business use. This set of software is called C4EB (Client for e-Business). Installation of new software or version upgrade can be performed by accessing ISSI (IBM Standard Software Installer) World Page at http://w3-1.ibm.com/download/standardsoftware/index.html

First-time use of ISSI requires a one-time setup. Please check the section “Setting up and using ISSI” in the page above.

Any software not listed in the ISSI for downloading means that it is not covered under IBM’s corporate licensing and you will need to procure a license for it first. You can contact procurement for instructions on how to procure a license for the software you require. Non-C4EB software procurement requires approval from your immediate manager. Never install unlicensed software or software without valid licenses on your IBM machine else you are violating the copyright laws!

Internal Standard For Document Exchange

IBM's internal standard for document exchange is the ODF (Open Document Format) and the tool of choice is Lotus Symphony, which is the tool that creates this file format. All thinkpads and desktops come preloaded with this software, which replaces its predecessor, Lotus Smartsuite.

Laptop & Security

Workstation Security Tool (WST)

All IBM laptops have a security tool installed. The tool is called WST (Workstation Security Tool). The tool allows you to check whether you laptop is adequately protected. In addition, your laptop is regularly checked for security compliance in the following areas:

• Screen saver installed• Symantec Antivirus software installed• Symantec firewall installed• Not allowed unauthenticated file sharing• No peer-to-peer software installed• Notes databases containing IBM confidential information are

encrypted e.g. your mail file• Microsoft Windows User Accounts are password protected• Latest Windows Service Packs are applied• Security patches are installed

When a violation is detected, a report is sent to your immediate manager automatically by the security server.

Please refer to Security and Use Standards for IBM Employees (ITCS 300)

IBM Standard Asset management (ISAM) Registration

Your intranet id and password may not have been ready on the day you collected your thinkpad or desktop, so your machine may not have been registered in ISAM yet. Please ensure that you register it under your own name when your id and password are ready. You will be prompted to do so everytime you boot up your machine, until you register. To invoke ISAM, the ISAM icon is found on the bottom right hand corner of your screen.

Virus CERT

If your machine should get infected by a virus, you must immediately report this at the IBM Virus CERT website, http://w3-03.ibm.com/virus/ .

You should also call Helpdesk on x9200 to register a report of this incident immediately and to seek technical assistance to curb the virus quickly.

Your IBM IDs

Depending on your job role, you may be issued several personal IDs and passwords to access various applications. The key ones are listed below.

Lotus Notes ID - IBM worldwide use Lotus Notes as the primary means for email communications. Lotus Notes ID has the format of Lastname Initial Firstname/Singapore/IBM. Your Notes ID is stored in a file called shortname.ID in the subdirectory called C:/Notes/Data where shortname is your IBM Intranet ID. From time to time, you will be prompted to change your Lotus Notes password.

IBM Intranet ID – IBM has many web applications installed for IBMers to retrieve information. IBM websites containing sensitive

information require user to enter his/her intranet ID and password before they are allowed access. Intranet ID has the format of shortname@sg.ibm.com. This is also the the email ID you can use to communicate with external parties. Mails from external parties will be sent to your Lotus Notes ID.

To change or reset your IBM Intranet ID, please access http://w3.ibm.com/password

AT&T Network Client ID – AT&T Network Client is a dialer which allows you to connect to IBM internal network when you are working away from the office e.g. from home, customer site or overseas hotel using broadband or narrowband connection.

To change your AT&T password :-

1. Double click the AT&T Network Client globe icon on the desktop.2. Enter your password in the appropriate space unless you have selected Save password already.3. From the main screen, click the Globe in the upper left corner.Click Change Password.

4. If the Save Password check box was selected earlier, the current password will be grayed out, otherwise enter the current password followed by the new password in the appropriate spaces. Confirm the new password and click OK.

Your Lotus Notes Tool

How to get to the Workspace

At the point when you collect your machine at the CBP Collecction Desk, the desk staff would most likely have helped to set your Lotus Notes to default to the Workspace, which is where you will find all your database icons. However, if this was not done, here’s how you get to the Workspace :-

1. Click on the 'database' icon on the left panel of your Notes Window.

2. Right click on the Workspace , select 'Set Bookmark as Home Page'.

Note: In near future, Notes database will be called Application in Notes environment.

Creating the Local Replica

We should always use the local replica of your mail database to access and process our emails, and not directly on the server copy.

The local replica will provide faster response time for the user, while also helping to prevent overload on our networks.

1. Highlight the server copy of your mailbox on your workspace. Right-click the mouse and select Replication, and click New Replica.

2. Please double check information in database, server and file path entry correct before click Ok

3. For replica settings, select

•Encrypt the replica using - Medium Encryption•Create Immediately•Create full text indexing for searching

3. Press OK.

4. Check your replicator page to make sure your new local replica has finished replicating before you try to open it.

Changing Your Lotus Notes ID Password(1) On the File menu, select Security, and click User Security.(2) In the Password field, enter the current Lotus Notes password, and click OK.(3) Click the Security Basics tab.(4) Click Change Password.(5) In the Password field, enter the current Lotus Notes password again, and click OK.(6) In the Enter New Password field, enter the new password, taking care to follow the

guidelines for Notes passwords presented in the dialog box.(7) In the Re-enter New Password field, re-enter the new password for verification.(8) Click Cancel at any time to exit without changing the password.(9) Click the OK button to change the Notes password.(10) If the new password fails to meet the required criteria (length for example) a failure warning

will be displayed, defining the reason for failure(11) Click OK to close the warning box(12) If the new password is not accepted, you must enter another new password twice(13) If the password satisfies all rules a message is displayed confirming the change(14) Click OK to close the User Security dialog box(15) For full details on password rules go to http://w3.ibm.com/tools/main/notes_pwreqts

Mail Capping

The size of your mail file is constantly monitored by a server in Australia. The maximum size allowed is 300MB. When the size of your mail file reaches 270MB, a warning message will be sent to you and you need to do some housekeeping or maintenace to prevent it from growing to 300MB. Once the size reaches 300MB, you will not be able to send out any mail, but new mails addressed to you will continue to be delivered to your mailbox. If you take no action and allow the size to grow beyond 1GB, no mail will be delivered to you.

After doing maintenance, please check that all deleted mails stored in the "Trash" folder are purged before doing compacting of the database.

Archiving Tool

An archive is a copy of a Notes database you can create on your labtop’s harddisk to store mails no longer in use. Archiving frees up space and improves the performance of your mailfile.An archive contains documents and design elements from your original mailfile.

To use the archiving tool, click on the Action task bar and select archive.

MyAttachments Tool

MyAttachments is a Notes application that will help you manage attachments in your own mail database, reducing the size of the database significantly. It analyzes your mail file, and other databases if required, and lists all attached files. The attached files can be moved, either manually, or automatically on a schedule of your choosing, to a local repository created by the application.When attachments are moved to the repository, they are removed from the original memo, replaced by a document link pointing to the repository document where the file is stored.Only one copy of duplicate attachments is stored, and the repository document is linked to the original memo, or memos, so that the file may be restored if required.

MyAttachments Tool can be installed from ISSI here .

Email Ethics

•Keep the note short and concise; the size should not exceed 100K•Avoid imbedding unnecessary and fanciful graphics and sound files•Do not copy others unnecessarily, only copy those who need to know•Do not reply to all blindly; always check who are the recipients•When replying to the recipients of a mail only, use ‘reply without attachments’; they already have a copy of attachment from the originator.•Check the accuracy of Subject. Open a new mail if subject matter is different from the original mail.•Do not classify all your mails as urgent; use "urgent" when you expect the recipient to act within the next 24 hours.•Use "IBM Confidential" if the mail contents are sensitive and should not be viewed by general public and IBMers who do not have a need to know

Mass Mailing Policy

1.All mass mails sent to more than 500 Notes IDs and/or Internet IDs within a day require prior approval from Communications Manager, Julinda Mega/Singapore/IBM. Depending on the nature of the mail, Julinda may help to release the information over w3 intranet. Please note that sending a mass mail to users in batches is considered sending a single mass mail to all the recipients.

2.All mass mailing should be done after office hours from 6:00 p.m. onwards.

When sending mass mail, please observe the following guidelines:

Do's1.Check that our mass mail policy is adhered to i.e. mail to more tha 500 users must be sent after 6:00 p.m. Mail to less than 500 may be sent at any time.2.Ensure all mailings are on the same platform (i.e. Lotus Notes to Lotus Notes)3.Limit the size of your mailings to 60KB and limit the use of graphics.4.Use URLs or hotlinks to provide additional information to avoid lengthy notes.5.Use good English and be clear and concise to avoid further questions (Comms Dept can help to proofread)6.Test send a copy to yourself to ensure that all document links work7.Sign your message

Don'ts1.Do not include attachments2.Do not attach video, sound, image and executable files3.Do not imbed non-GWA (Global Web Architecture) link4.Do not include link to local database which recipient has no authority to access. 5.Do not use scanned images of signatures http://w3-03.ibm.com/transform/cio.nsf/main/btcio_mmtools - calendar_ 6.Do not mass mail farewell note

Voice

Please refer to the table below for the most cost effective way to make phonecalls for business purposes. It is everyone’s duty to help IBM save costs!

The process to apply for an IDD PIN can be found under the chapter on “Key IT Processes” below

Tieline

Tieline is a facility available on all IBMSG phone extensions, for calling other IBM locations without the need to use IDD. This effectively cuts costs and should be used wherever possible (only a small handful of countries do not yet have tieline, eg. India).

Tieline uses VoIP technology, through our intranet, on the IBM Power9 network, and the quality is as good as any IDD. To access, first dial ‘61’, followed by the 3-digit tieline country code and then the extension.

To find out what is the 3-digit tieline country code of the place you are trying to call to, please go to http://w3-03.ibm.com/tools/it/ittools.nsf/main/itassist_Voice_Services_Office_Phone_Int_NZ_Tielines

ICC

ICC is the International Calling Card and the process to apply can be found under the chapter on “Key IT Processes” below.

DTMail

Direct Talk Mail is our unified voicemail system that is integrated with our telephony system. You can access it via 6418-3088 or x3088. It can receive messages from callers when you are not around to answer your calls or when you are busy on the phone. You can also use this facility to access the tieline, to forward your phonecalls from your extension to your mobile or home phone numbers, or to tailor your telephone greetings, among others.

You can also make IDD calls via DTMail, but this requires a PIN number, which you need to apply for. (See “Key IT Processes” below for this.)

The DTMail Quick User Guide :

Resetting Your Voicemail Password

Users can reset their own voicemail password through the automated password reset utility :-

(1) Ensure your Bluepages is updated with the correct (Phone)Tie Line(T/L: 919-xxxx) and Email Address; where "xxxx" being your 4 -digit extension number.

(2) Once you have verified your Bluepages details, dial your extension number and press *6 when the phone is picked up by Message Centre and you hear the recorded message, "Please hold for a few moments while we connect you".

(3) When prompted, enter your 4 -digit extension number followed by #.(4) You will be asked to enter your employee serial number followed by #.(5) Message Centre will then read your Notes address and ask for your

confirmation.(6) Press 1 - to confirm your Notes address(7) Press 2 - if the Notes address read to you is not yours(8) Press 3 - to have the Notes address read again (9) Message Centre will unlock and reset the password after your

confirmation.(10) Hang up the phone and check your Notes inbox for confirmation and the

new password from "Voice Response user".

Call Forwarding(1) Call the voicemail extn 3088/6418 3088 and key in your password(2) Select option 5 for Call Handling and Outgoing Mail(3) Select option 2 for Call Forwarding(4) Select option 2 to set the call forwarding number. Key in '8' first follow by

HP/home number. (Example : HP:891234567/Home:867741503). To delete the call forwarding press 3.

(5) Then select option 1 to confirm the call forwarding, then you may hangup the phone.

Unified Messaging Software (VoiceRite)

Rather than to use DTMail, if you prefer to find out what calls you have missed or to pick up any phonemail messages via the web instead, then Unified Messaging software is your key. With this, you just need a laptop and run the unified messaging. A list of callers, voice messages, etc. will be presented on the screen. Then you can take action on these, as you would using the phone.Download the VoiceRite software at http://w3-1.ibm.com/download/standardsoftware/win/vrc2418aen/vrc2418aen.html?GeoName=Asia%20Pacific&GeoURL=ap.html&OSName=Windows%20XP&OSURL=apwxpall.html

Printing

To find out more about printing and the nearest printers on various floors and locations at IBM premises in Singapore and around the world, visit the Global Print WebSite (GPWS) at http://w3-3.ibm.com/tools/print/index.html

Meeting Tools

Audio Conferencing

We have a audio conferencing server which you can use to attend or host teleconferences with fellow IBMers and customers wordwide. This conferencing server has no toll-free access.

In IBM, teleconference is often called meeting or teleconf.

To attend a meeting, simply dial 6418-4044 and choose option 1.

To schedule a meeting, simply logon to this website with your intranet id and password :- http://meetingplace.sg.ibm.com/

You can also schedule a meeting via 6418-4044 (option 2). However, this entails applying for a special MeetingPlace Profile number with Telsys. If you require this method of scheduling, then submit the form below with your manager’s written approval to Telsys (Administration Telephone/Singapore/IBM)

MeetingPlace Conferencing Service Registration __________________________________________________________________________________

MeetingPlace conferencing will be charged to your dept at S$0.05/minute/seat.

Initaited by

Requested B y

Request Date

Telephone No

Internat E-mai l eg: xxxxxxxxxxx@sg.ibm.com

Department Code

Jus tification

Remarks:

Status

Requester Approver (Reporting Mgr)

After completing t he form, please forward your request to the "Approver – Reporting Mgr" user ID and ensure the said manager will follow up wi th an approval note t o “telsys@sg.ibm.com”

For Telsys to Follow Up MeetingPlace Internet User ID MeetingPlace Profile

No.

MeetingPlace Internet Password

MeetingPlace Password

* ************************************

Please note that Telsys wil l only fol low up once we receive the approval from you r Reporting Manager. Process t ime estimated is 3 working days.

Our audio conferencing facilities do not provide toll-free lines for customers to participate. If you need toll-free lines for inviting customers to your meeting, please use the Premier Conferencing as described below.

Premier Conferencing

Premier Conferencing is a 3rd-party service provider which provides audio conferencing facilities to IBM. Premier Conferencing is only used when there is a need to offer toll-free lines to customers. Meetings

involving IBMers only should use our internal audio conferencing facilities. To book a Premier Conference, please send a note to Administration Telephone/Singapore/IBM.

Web Conference

In addition to your audio conference, if you need to make a presentation or give a demonstration, you can use the web conferencing tool at http://w3.ibm.com/e-meetings/webconferences/. A web conference gives you a "visual" channel through which to communicate to your colleagues as you present over an audio conference call. Web conferences can also be used to assist in sales presentations, education sessions, brainstorming and the co-authoring of documents.

Instant Messaging

The instant messaging tool we use in IBM is called IBM Lotus Sametime Connect. The tool can be downloaded from ISSI website.

Teamroom PlusTeamRoom Plus is a full function Notes database for IBM teams. A powerful collaboration tool, TR Plus is more than a data repository, users have the ability to have threaded discussions, manage projects, post and track action items, and keep a team calendar. Because TeamRoom Plus is asynchronous, teams can work anytime, anyplace.

To create a teamroom plus, please log in to this database Notes://d23dbl91/dbomatic.nsf.

Need IT Help?

There are several resources you can turn to when you need to get some help to resolve IT problem.

IT Help Central (formerly known as IBM Standard Solution Finder (ISSF))

Using the IT Help Central application at http://d02ntcl02.ibm.com/home.asp, you can quickly find answers to your technical questions (including advice on use of Lotus Notes, etc.) and resolve problems without having to call Help Desk. However, if you need to contact the Help Desk, you can also do so through this site. Using IT Help Central, you can:

• Find a solution to your IT problem• Open a problem ticket• View the problem ticket status• Check system status• Provide feedback

Helpdesk

If you need IT help or would like to report a IT-related problem, please call our CSC (Customer Service Centre or helpdesk) at extension 9200 (or 6418-9200). If deskside support is needed, a deskside agent will be dispatched to assist you. Our CSC is located in Malaysia, providing helpdesk support to IBM users in all ASEAN countries. For non-urgent problem, you may choose to send a note to ASEAN CSC/Malaysia/IBM.

CountryOperationDays

In-countryTime

MalaysiaTime

Singapore Monday - FridayExtended Hours:Monday - FridaySaturday

8am - 6pm

6pm - 10pm8am - 1pm

8am - 6pm

6pm - 10pm8am - 1pm

* Note: 1. All Countries not operating on Saturday, Sunday and Public Holidays.2. All after hour calls get routed to "Close for the Day" announcement.3. Deskside support hours are only from Mondays to Friday, 8am to 5pm.

Key IT Processes

Workstation Refresh & Upgrade

- Corporate guidelines state that all machines have a lifespan of 4 years, so your machine is only eligible for a refresh after the 4th year. You can check on the age of your machine by going to e-AMT (https://w3-03.ibm.com/tools/assets/eamt/protect/index.jsp) to retrieve the capitalization date of your machine.

- However, if your machine breaks down often even after several attempts to repair it (by calling helpdesk on x9200 for servicing assistance), or if its specifications can no longer support your work requirements/needs, then you can send a request to the workstations asset manager, Carol Fung Fung Soh/Singapore/IBM, via email with copy to your immediate manager and explain the reasons why you need a refresh sooner. If the workstations asset manager approves your request to refresh, then she will send you an invitation with detailed instructions via email to submit to an online system called “RequestNow!”. The request will be automatically channelled by the system to your immediate manager for approval, followed by your functional planner (if applicable) and finally the workstations asset manager.

- Depending on the circumstances, you can also opt to just upgrade parts of your machine, rather than a total machine refresh, such as changing or adding the RAM or harddisk. For options like these, please procure via a department Bond (https://w3.ibm.com/procurement/buyondemand/common/enUS/index.html). You can contact the Lenovo Options Brand Manager, Ken CH Kuan/Singapore/Lenovo/ID, for information on compatible part numbers and prices.

Request for an AT&T Network Client Account (MTS id)

Normally, this will automatically be applied for you by your manager when he fills in the IBM HR onboarding form, which is sent to ASEAN CSC to process. The MTS id and password will be sent to the manager, as your Notes id might not be ready on Day 1.If your manager has omitted to do this, then you can apply for the MTS id as follows :-

(*) Open database below to register a new MTS ID :-DB Name : Asean ID/IP Management Tool(Server : D23KKB02 | Filename : IGA\IGA_IPAddress.nsf )

(1) After opening the database kindly follow below steps :-(2) Click on Singapore (on left hand side)(3) Click on MTS ID (Personal/Project) (on left hand side)(4) Click on New Request button (on top)(5) A new windows will appear then you need to fill up the form for

Requestor’s Details and Request Details.(6) Click on Submit Request after completing the form.

This request will be automatically routed to your manager for approval and upon approval it will take approximately 2-3 working days for this request to be fully completed.

Request for a Blackberry Account

Blackberry is a service for users who already own a Blackberry device. To request for a Blackberry account, pleasesend a note to Peter Boon Pin Quah/Singapore/IBM with the following information :

Group Serial #

Internet ID Notes ID Blackberry Device Model

Service Provider

Executive orReference orSelf-funded

nnnnnn xxxxxxxx@sg.ibm.com xxxxxxxxxxx/Singapore/IBM

Blackberry ????

SingTel or Starhub orM1

Executive group are employees with Band 10 & above. All Blackberry expenses are reimbursable except the Blackberry device. Cost to procure a Blackberry device is not reimbursable. Reference group are employees who need to use Blackberry service to demonstrate wireless technology. Blackberry expenses are partially reimbursable. Cost to procure a Blackberry device is not reimbursable. Self-funded group. All Blackberry expenses are not reimbursable.Users in Reference Group and Self-funded group require approval from their immediate managers. In addition, users in Reference Group also require approval from your business unit ALG (ASEAN Leader Group) member. Please check with your immediate manager who is your ALG member.

Request for a DTMail account

Normally, the issuance of phone extension and voicemail will automatically be applied for you by your manager when he fills in the IBM HR onboarding form, which is sent to Telsys to process. If not, send the following information with your manager’s approval to Telsys at Administration Telephone/Singapore/IBM :-User name:Reporting IBM Manager:Reporting IBM Manager Approval (Via Email):Department charge code:Location/Workstation(if any):Duration (ddmmyy to ddmmyy):

Request for an IDD PIN Number

Fill up the form attached and get approval, first from your reporting manager, then from the Chief Financial Officer (CFO), Thiam Huat Chew/Singapore/IBM, before emailing it to Telsys (Administration Telephone/Singapore/IBM) for action. Please allow 3 - 5 working days for Telsys to process and reply accordingly.

Singapore Pte Ltd

Phone IDD Password Application Form

Authorisation Form for Password to Make Overseas Calls

Departmen t Name:Dept Charge Code:

Withdrawal Date:Request Date:

M anager Name :

Ext No: Requestor’s Emplo yee Serial No. :

Notes ID: Requestor Name :

F OR OFFICIAL USE ONLY

Issue d Date:Passwor d No :

Concurred by Coun try Chief Finan cial Officer:

____________________________________________Singapore CFO's Name, Signature and Date

I confirm ed that the requestor named above is authorised to use the password to make overse as calls, andthat these calls wi ll be ver ified by m e through the monthly IDD Usage Report. All such calls will be charged outto m y dep artment.Approved by:

_____________________________Manager's Signature & Date

I understand that the password is strictly for m y use only and that all calls m ade by m e will be captured andcharged to my departm ent . I am also aware that all calls made by me are st rictly m eant for IBM businessrel ated purposes only. I will inform the IDD password administrator of any chang e in departm ent charge codewhen necessary.

____________________________Requestor's Si gnature & Date

x

x

x

Justification :

Please f ill-i n the form and obtai n the approval s ignatory f rom your manager and S’pore CFO and submit it toLydia Wong @IBM CBP, IBM P lace 1, Level 4 Extn : 1650.

Request for an ICC Card (International Calling Card)Please fill up the form below and fax to Singtel at 6233 9181 or 6733 5537, along with a copy of your NRIC or Employment Pass (both sides).

SingTel ICC Application for IBM (Individual).pdf

Request to Raise the Mailfile Size Capping Limit

All users are given a mailbox with a size of 300MB. To request for higher mail file capping limit, please compose a note with the following information and submit your request to your immediately manager for approval and forward the approval to Mailfile Exemption/Australia/Contr/IBM for processing.

1.Compose an email, addressing the memo to "Mailfile Exemption/Australia/Contr/IBM@IBMAU"2.Subject field should be "Increase <Your Notes ID> to <New capping level>"3.Body of email to contain the following information:

•Current capping level: 100 MB•Capping level required: 200 MB•Are you a manager? Yes/No•Name of manager _____________•Have you been archiving your mails? Yes/No•How often have you been archiving? _____________•Size of your archive mail? xxx MB•Are you using the MyAttachments tool? Yes/No•Business Justification:

As we have limited server disk space capacity, requests to raise mail file capping may not always be processed. IT Department will evaluate each case, check server disk space availability and approve accordingly on a fortnightly basis. For urgent cases, please contact IBM Customer Service Centre (Helpdesk at 6418-9200).

Important Notes IDs

Helpdesk: ASEAN CSC/Malaysia/IBMSecurity Control Centre: Security/Singapore/IBMCloning Centre: Customer Solution Center WAM/Singapore/Contr/IBMCBP Collection Desk: PC Coordinator/Singapore/Contr/IBM

Important IBM Websites

Please bookmark the following IBM websites:

Bluepages: http://w3.ibm.com/jct03002wt/bluepages/index.wssBond: https://w3.ibm.com/procurement/buyondemand/common/enUS/index.htmle-AMT: https://w3-03.ibm.com/tools/assets/eamt/protect/index.jspCollaboration Central: http://w3.ibm.com/collaboration/advisor/ IBM Portal: http://w3.ibm.com/w3odw/spg/index_default.htmlISSI (IBM Standard Software Installer): http://w3-1.ibm.com/download/standardsoftware/index.htmlIT Help Central (formerly ISSF): http://d02ntcl02.ibm.com/home.asp IT Tools: http://w3-03.ibm.com/tools/it/ittools.nsf/main/site_mapPassword Reset:https: http://w3.ibm.com/password Singapore Human Resource Portal: http://w3-07.ibm.com/hr/ap/sg/toppages/en-us/toppage.htmlVirus Cert : http://w3-03.ibm.com/virus/Voice Conferencing: http://meetingplace.sg.ibm.com/VoiceRite: http://w3-1.ibm.com/download/standardsoftware/win/vrc2418aen/vrc2418aen.html?GeoName=Asia%20Pacific&GeoURL=ap.html&OSName=Windows%20XP&OSURL=apwxpall.htmlWeb Conferencing: http://w3.ibm.com/e-meetings/webconferences/

Some useful e-learning websites:

w3 Learning@IBM Explorer: https://w3.ibm.com/learning/lati/home.wss

w3 Learning Technologies: http://lt.be.ibm.com/services/weblectures/dlv/Gate.wss?handler=Login&action=index&customer=ibmintra&offering=sys&flash=yesw3 Media Library: https://w3.webahead.ibm.com/medialibrary/index.jsp w3 Learning Technologies: http://lt.be.ibm.com/services/weblectures/dlv/Gate.wss?handler=Login&action=index&customer=ibmintra&offering=sys&flash=yeswW3 IBM Offering Information: http://w3-01.ibm.com/sales/ssi/index.wss

Important IBM Notes Databases

Vacation System : Server=D23DBL91, Filename=s_dir\sgleave.nsfRoom Reservation: Server=D23KKB02, Filename=i_dir\sgrmresrv.nsfIBM Singapore Forms:SGTel: Server=D23DBL91, Filename=s_dir\sgsetrk.nsfCreate DB-Oh-Matic Database: Server=D23DBL91, Filename=dbomatic.nsf

Appendix

Common IT Acronyms (in Alphabetical Order)

Bluepages: IBM’s worldwide directory of employee’s contact and other details Bond: Buy On Demand CSC: Customer Service Centre (Helpdesk)C4EB: Client for e-BusinessD23M0120/121: The names of the Lotus Notes mail servers, your mailbox will reside in one of them.Database-O-matic: A Notes database that is used for applying for new teamrooms or databases

DTMail: IBM’s voicemail system (6418-3088 or x3088)e-AMT: e-Asset Management Tool ED: Enterprise DirectoryGNA: Global Notes ArchitectureGVI: Global Voice InfrastructureGWA: Global Web Architecture ICA: Inter-Company AgreementICC: International Calling CardIGA: IBM Global Account (currently known as GTS – Global Technology Services)ISAM: IBM Standard Asset ManagerISSF: IBM Standard Solutions Finder (now called ‘IT Help Central’) ISSI: IBM Standard Software Installer ITCS: Information Technology Corporate StandardsMeetingPlace: IBM’s audio conferencing system MTS: Managed Tunnel ServiceNAB: Name and Address BookODW: On Demand Workplace ODF: Open Document FormatSametime: Online Instant Messaging/Chat SystemSGTEL: Singapore Telephone (telephone directory for IBM Singapore)Shortname: Your IBM intranet/internet ID, which is also the short form of your Lotus Notes ID. Eg. Carol Fung Fung Soh/Singapore/IBM is the longname, while sohffc@sg.ibm.com is the shortname.TAP: Technology Adoption Program Telsys: Telephone Administrator (Administration Telephone/Singapore/IBM)Tieline: Facility to call other IBM locations without use of IDD, using VoIP technology (‘61’+3-digit country code+extension) VoIP : Voice over Internet ProtocolWAM: Workstation Asset ManagementWDC : Workstations Distribution Centre (cloning centre, at Techview)WECM: Websphere Everyplace Connection Manager (another dialer similar to AT&T Network Client, except that it supports broadband connection only i.e. you must already have a connection to the Internet provided by a service provider such as Starhub, Singtel, M1, etc. However, please note that this service will be discontinued in Q2 OF 2008!)WST: Workstation Security ToolW3: IBM’s intranet