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KOM - Multimedia Communications LabTUD – Technische Universität Darmstadt
© 2014 author(s) of these slides including research results from the KOM research network and TU Darmstadt. Otherwise it is specified at the respective slide 08. Juli 2014
A Q&A system considering employees‘ willingness to help colleagues and to look for help in different
workplace-related situations
Dr.-Ing. Christoph RensingIrina Diaconita
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KOM – Multimedia Communications Lab 2
Scenario: Service technicians in garages
Workplace Learning� Service technicians in garages and
emergency service� High mobility� Small teams in garages
� Characteristics� Continuous innovation� Availability of extensive documentation &
diagnosis systems� High relevance of practical knowledge
� Possibly high urgency of getting help
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KOM – Multimedia Communications Lab 3
Agenda
Learning Scenario
Survey & Results
Q&A System: Concept & Implementation
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KOM – Multimedia Communications Lab 4
Survey
N=168 participants from Germany� 36 employees from two big garages with different br anches� 132 attendees in trainings offered by two training providers
Written survey wit five sections� Socio-demographic information� Availability of devices, network access and usual b ehavior� Need for support and usual source of information:� Willingness to support colleagues and use of differ ent media� Expected acceptance by superiors
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KOM – Multimedia Communications Lab 5
How often do you need help during different activities?
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KOM – Multimedia Communications Lab 6
Which information helps in situations you need help?
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KOM – Multimedia Communications Lab 7
Preparedness to help Colleagues
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KOM – Multimedia Communications Lab 8
During which activity you have access to a PC or Smartphone?
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KOM – Multimedia Communications Lab 9
During which activity you have access to a Smartphone?
Smartphone owners only
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KOM – Multimedia Communications Lab 10
Which media helps to understand colleagues problems?
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KOM – Multimedia Communications Lab 11
Agenda
Learning Scenario
Survey & Results
Q&A System: Concept & Implementation
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KOM – Multimedia Communications Lab 12
Q&A System
To enable access to colleagues and their experiences � at different garages� in stationary (PC based) � and mobile use
(Smartphone based)
Realized based on � HTML 5 � Responsive design
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KOM – Multimedia Communications Lab 13
Speech input
Instead of using on-screen keyboard
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KOM – Multimedia Communications Lab 14
Using of different media to describe questionsand answers
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KOM – Multimedia Communications Lab 15
Beispiel Kontextbasiertes / Informelles Lernen
MOLEM – TU Darmstadt et al.Dimensionen von (persönlichem) Kontext
Wie wird der Kontext bestimmt?� Aktuelle Aufgabe� Auslesen mittels Diagnosesystem
� Situation des Mitarbeitern �Aktivitätsbestimmung auf Basis von Audio
� Expertise und Wissen in Wissenskategorien � im Lernermodell dokumentiert
Aktuelle Situation(unabhängig von Aufgabe und Wissensbedarf)
Expertise und Wissen
Aktuelle Aufgabe
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KOM – Multimedia Communications Lab 16
Where to?
Activity Available Interruptible SMS Voice App
Driving � � X � X
Maintenance in garage
X � � � �
Repairing on the street
X X X X X
Service counter X � X � �
Having a break X � � � �
Other � � � � �
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KOM – Multimedia Communications Lab 17
Kontextbestimmung
Aufgabe mittels Auslesen der Fahrzeuginformationen
Aktivität mittels Audio-Snippetsund Machine Learning
hier Präsentationstitel eintragen....
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KOM – Multimedia Communications Lab 18
Questions & Contact
ACKNOWLEDGMENTThis work is supported by funds from the GermanFederal Ministry of Education and Research under the mark01PF10005B and from the European Social Fund of theEuropean Union (ESF). The responsibility for the contents ofthis publication lies with the authors.