A PROJECT REPORT ONOPERATIONS MANAGEMENT IN SHOPPERS’ STOP
Transcript of A PROJECT REPORT ONOPERATIONS MANAGEMENT IN SHOPPERS’ STOP
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Envemtefbs1
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>-?, YB[PLIB _[DIBYYBY
>-5, Icereitbrlstlis d` Ybrvlibs
Ycdppbrs Ytdp bxclklts tcb `dhhdwlmf kesli icereitbrlstlis d` Ybrvlibs-
Ybrvlibs erb lmtemflkhb Ybrvlib dutput ls verlekhb Ybrvlib cevb clfcbr iustdgbr idmteit Ybrvlibs erb pbrlscekhb Ybrvlib lmsbperekhb `rdg nbhlvbry ^bmn td kb nbibmtrehlzbn emn nlspbrsbn Idmsugbn gdrb d`tbm tcem prdnuits Ybrvlibs iem kb beslhy bguhetbn
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Ytretbfy _bdphb Yystbgs Iustdgbr
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ibmtrli- ^cb stretbfy ls vlsldm dr pclhdsdpcy wclic ls usbn td fulnb ehh espbits d` tcb sbrvlib
nbhlvbry- Ycdppbrs Ytdp ces tcb Plsldm Ytetbgbmt td kb e fhdkeh rbtelhbr lm Lmnle & gelmtelm
md-5 pdsltldm lm Lmnlem gerjbt lm Nbpertgbmt Ytdrb Ietbfdry- ^d eiclbvb tcls tcby cevb tcb
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-9, Iyihb d` Ybrvlib
Bvbry sbrvlib ls nbhlvbrbn lm e iyihb d` sbrvlib- Bvbry iyihb sterts wltc tcb pdlmt et wclic tcb
iustdgbr `lrst idmteits tcb sbrvlib nbhlvbry systbg- Lt idmtlmubs wltc beic suksbqubmt idmteit tcb
iustdgbr gejbs wltc sdgbdmb lm tcb idgpemy-
^cb Iyihb d` Ybrvlib `drYcdppbrs Ytdp ls es `dhhdws
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5, Bstekhlsc idmteit wltc e prdgpt( `rlbmnhy frbbtlmf-
Vcbtcbr tcb prdspbit errlvbs vle b'gelh( pcdmb( gelh( dr lm pbrsdm( ydur `lrst rbspdmsb bstekhlscbs
em lgprbssldm updm wclic ehh dtcbr idmteits kulhn-
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`rlbmnhy rbhetldmsclp-
9, _rbsbmt ydur prdnuit-
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>, Gejb tcb sehb-
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2, Idgphbtb tcb sehbs tremseitldm-
Gejb tcb prdibss d` peygbmt idgphbtbhy b``lilbmt( e rblm`dribgbmt d` ydur idgpemy sbrvlib( emn
e idm`lrgetldm d` tcb iustdgbrs nbilsldm td kuy `rdg ydur kuslmbss-
0, Nbhlvbr tcb prdnuit-
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kuslmbss-
6, Gdmltdr iustdgbr setls`eitldm emn trdukhbscddt emy lssubs tcet ieusb iustdgbr idmibrm-
Essbss sbrvlib setls`eitldm( idm`lrg idgphbtb setls`eitldm #emn l` tcb iustdgbr lsmt idgphbtbhy
setls`lbn( sbb wcet ydu iem nd td icemfb tcet,( emn esj `dr `uturb kuslmbss-
>->, Nbfrbb d` Iustdgbr Idmteit
Dmb d` tcb geadr idmslnbretldms ls tcb Nbfrbb d` Iustdgbr idmteit-
Hdw Idmteit' _rdibss iem kb ku``brbn `rdg tcb iustdgbr emn dtcbr bxtbrmeh lm`hubmibs emn
tcbrb`drb tcb pdtbmtleh `dr tcb iustdgbr td nlsrupt tcb prdibss d` prdnuitldm ls hdw emn cbmib
clfc prdnuitldm b``lilbmilbs iem kb eiclbvbn-
Clfc Idmteit ' Gey lmtrdnuib e sdurib d` umibrtelmty lmtd tcb prdnuitldm systbg- ^cls
sdgbtlgbs hbens td hdw prdnuitldm b``lilbmiy-
Lm Ycdppbrs Ytdp( Clfc Idmteit Yystbgs erb rbqulrbn kbieusb tcby cevb tcb `dhhdwlmf
icereitbrlstlis wclic erb bssbmtleh `dr emy [btelh Ytdrb-
Lnbeh `dr rbspdmnlmf td e verlbty d` icemflmf emn verylmf mbbns
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[bqulrb pbdphb wltc fddn lmtbrpbrsdmeh sjlhhs ( lmihunlmf vbrsetlhlty( pbrsdmehlty(`hbxlklhlty emn iustdgbr drlbmtetldm
Gust rbspdmn td tcb nbgemn es lt diiurs Fbmbrehhy rbqulrb clfcbr prlib emn d``br gdrb iustdglzetldm emn idmvbmlbmib
>-2, Ybrvlib Getrlx
Ybrvlib Getrlx prdvlnbs e kesls `dr nl``brbmtletldm d` tcb sbrvlib td iustdgbrs emn nl``brbmt
gemefbrleh tesjs es wbhh- Lt iem kb usbn td lhhustretb cdw tcb dpbretldmeh gemefbgbmt tesjs very
wltc nl``brbmt typbs d` sbrvlibs- Lt prdvlnbs e kesls `dr nb`lmlmf tcb irltlieh gemefbgbmt tesjs-
Cbrb \ exls rbprbsbmts tcb Nbfrbb d` Hekdr lmtbmslty emn S exls rbprbsbmts tcb Nbfrbb d`
iustdglzetldm emn lmtbreitldm-
Ycdppbrs Ytdp kbhdmfs td Gess Ybrvlib Ietbfdry-
>-0, Ybrvlib Khubprlmt
E sbrvlib khubprlmt nbsirlkbs e sbrvlib lm bmdufc nbtelh td lgphbgbmt emn gelmtelm lt ierb`uhhy-
Khubprlmtlmf ls nbsirlkbn es Gepplmf dut d` e sbrvlib adurmby lnbmtl`ylmf tcb prdibssbs tcet
idmstltutb tcb sbrvlib( lsdhetlmf pdsslkhb `elh pdlmts emn bstekhlsclmf tcb tlgb `regb `dr tcb
adurmby-E khubprlmt iem kb usbn ky kdtc kuslmbss prdibss gemefbrs( nbslfmbrs emn sd`twerb
bmflmbbrs nurlmf nbvbhdpgbmt( emn iem kb usbn es e fulnb td sbrvlib gemefbrs tcet dpbretb
sbrvlibs dm e ney'td'ney kesls- Iurrbmthy( tcb klffbst icehhbmfbs lm khubprlmtlmf rbvdhvb erdumn
weys d` nbplitlmf sbrvlibs lm e cdhlstli wey( `rdg bhbgbmts d` tcb kremnlmf emn usbr bxpbrlbmib
dm dmb cemn td keij'bmn tbicmlieh emn kuslmbss prdibssbs dm tcb dtcbr-
Gbtcdns1 Ybrvlib khubprlmts mbbn td nbsirlkb tlgb lm e sbrvlib- ^cls lmihunbs tcb sbqubmib d`
bvbmts d` e sbrvlib bxpbrlbmib( lts nuretldms emn tlglmfs- E khubprlmt scduhn frepcliehhy emn
merretlvbhy nbsirlkb tcls tlgb bhbgbmt- E sbqubmib d` bvbmts ' sdgbtlgbs iehhbn usb iesbs dr
`hdws ' ls rbhetlvbhy besy td khubprlmt es lt iem kb rbprbsbmtbn lm e hlmber `hdw lnbmtl`ylmf usbr
eitldms( sbrvlib rbspdmsbs emn tcb tduic pdlmts dr lmtbr`eibs tcet bmekhb tcb sbrvlib rbhetldmsclp-
Ybqubmibs kbidgb icehhbmfbn wcbm tcbrb erb guhtlphb dptldms dr nlrbitldms emn wcbm tcb
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phemmbn prdibss fdbs ewry- ^cb nemfbr cbrb ls tcet tcb sbqubmib kbidgbs prbsirlptlvb wltc hltthb
rddg `dr verletldm `rdg tcb lnbeh petc-
Lm Ycdppbrs Ytdp(
5, ^cb Iustdgbr errlvbs et Ycdp;, ^cb Iustdgbr wehjs dmtd sehbs `hddr9,
^cb Iustdgbr fdbs td dmb d` tcb `dhhdwlmf nbpertgbmtse- Gbms Ybitldm
k- Vdgbms Ybitldmi- Jlns Ybitldmn- Abwbhhbryb- Cdgb & ^revbh`- @refremibs & Kbeutyf- Fl`ts
>, ^cbm tcb rbspbitlvb Nbpertgbmt Yte`` idmteits tcb Iustdgbr emn esslsts clg$cbr lmsbhbitlmf tcb prdnuit
2, ^cb _rdnuit ls sbmt `dr klhhlmf- ^cb _rdnuit ls siemmbn ky tcb iesclbr emn ls sbmt `dr_eijlmf-
0, ^cb _eijbn _rdnuit ls rbtrlbvbn `rdg tcb stdrefb erbe6, ^cb _eijbn _rdnuit ls nbhlvbrbn td tcb Iustdgbr Ybrvlib erbe3, _rdnuit ls cemnbn td tcb Iustdgbr ky tcb Iustdgbr Ybrvlib Yte`` e`tbr icbijlmf tcb
rbiblpt
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2-?, VEL^LMF HLMB EYYBGKH\
^cb Icbijdut idumtbrs lm clfc'vdhugb nbpertgbmt stdrbs hljb Ycdppbrs Ytdp bxbgphl`y tcls
typb d` struiturb-
^cb nl``liuhty wltc tcls `drget ls tcet tcb umbvbm sbrvlib tlgb flvbm beic iustdgbr rbsuhts lm
umbqueh spbbn dr `hdw egdmf tcb hlmbs- ^cls rbsuhts lm sdgb iustdgbrs kblmf sbrvbn kb`drb
dtcbrs wcd errlvbn berhlbr( es wbhh es lm sdgb nbfrbb d` hlmb scl`tlmf- Perylmf tcls struiturb td
bmsurb tcb sbrvlilmf d` errlvehs lm icrdmdhdflieh drnbr wduhn rbqulrb `drglmf e slmfhb hlmb( `rdg
wclic( es e sbrvbr kbidgbs evelhekhb( tcb mbxt iustdgbr lm tcb qubub ls esslfmbn-
^cb geadr prdkhbg d` tcls struiturb ls tcet lt rbqulrbs rlfln idmtrdh d` tcb hlmb td gelmtelm drnbr
emn td nlrbit iustdgbrs td evelhekhb sbrvbrs- Lm sdgb lmstemibs( esslfmlmf mugkbrs td iustdgbrs
lm drnbr d` tcblr errlveh cbhps ehhbvletb tcls prdkhbg-
@dr Guhtl'Icemmbh( Ylmfhb'_cesb systbg( tcb `dhhdwlmf mdtetldms erb usbn `dr emehysls
7 Errlveh retb 7 Evbrefb retb et wclic iustdgbrs errlvb td tcb systbg
7 Ybrvlib retb 7 Evbrefb retb et wclic iustdgbrs erb sbrvlibn lm tcb systbg
7 Rtlhlzetldm 7 [etld d` tdteh errlveh retb td sbrvlib retb `dr e slmfhb sbrvbr 7 #$ ,
Y7 Mugkbr d` Ybrvlib Icemmbhs
Hq7 Evbrefb mugkbr weltlmf lm hlmb
Hs7 Evbrefb mugkbr lm systbg #lmihunlmf emy kblmf sbrvbn,
Vq7 Evbrefb tlgb weltlmf lm hlmb
Vs7 Evbrefb tdteh tlgb lm systbg #lmihunlmf tlgb td kb sbrvbn,
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Emehysls1
@dr bvbry 2 glmutbs(
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Vq 7 Hq$ 7;-3>$2 7 ?-203 7 ;-3> glmutbs
Hs 7 Hq * #$ , 7 ;-3>*5-0 7 >->> pbdphb
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Vs 7 >->>$0? 7 ?-?6> d` 5 cdur 7 >->> glmutbs
0-?, HDFLY^LIY & YR__H\ ICELM GEMEFBGBM^
E supphy icelm ls e systbg d` drfemlzetldms( pbdphb( tbicmdhdfy( eitlvltlbs( lm`drgetldm emn
rbsduribs lmvdhvbn lm gdvlmf e prdnuit dr sbrvlib `rdg supphlbr td iustdgbr- Yupphy icelm
eitlvltlbs trems`drg metureh rbsduribs( rew getbrlehs emn idgpdmbmts lmtd e `lmlscbn prdnuit tcet
ls nbhlvbrbn td tcb bmn iustdgbr-
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^cby cevb irbetbn e strdmf nlstrlkutldm emn hdflstlis mbtwdrj( wltc tcblr `dur Nlstrlkutldm
Ibmtbrs idvbrlmf 9?9( 93;-;? squerb `bbt cemnhlmf dvbr >??( ??? YJRs pbr yber( emn wdrjlmf
;>x6-
^cb nlstrlkutldm emn hdflstlis sbtup ls mbtwdrjbn emn dm hlmb ehhdwlmf tcbg td nbhlvbr
gbricemnlsb td tcb stdrb wltclm >3 cdurs d` rbiblpt $ fbmbretldm d` eutd rbphbmlscgbmt drnbr(
wclic ces cbhpbn tcbg dptlglzb lm stdrb evelheklhlty d` gbricemnlsb- ^cb Nlstrlkutldm Ibmtbr
gemefbgbmt ls dutsduribn td sbrvlib prdvlnbrs suic es ^dhh #Lmnle, Hdflstlis _rlvetb Hlgltbn-
^cby kbhlbvb tcblr bxlstlmf Nlstrlkutldm Ibmtrbs( wclic cevb kbbm nbslfmbn td siehb up( wlhh kb
ekhb td gbbt tcblr frdwtc rbqulrbgbmts es tcby bxpemn tcb mugkbr d` stdrbs- ^cby cevb
umnbrtejbm verldus lmltletlvbs lm `urtcbr lgprdvlmf tcb b``lilbmilbs d` tcblr supphy icelm( wclic
tcby kbhlbvb ls irltlieh `dr emy rbtelhbr- ^cbsb elg et gbbtlmf tcb idm`hlitlmf rbqulrbgbmts d`
rbnuilmf tcblr lmvbmtdry wclhst bmsurlmf evelheklhlty d` prdnuits et ehh stdrbs et ehh stdrbs es pbr
iustdgbr mbbns( es wbhh es rbnuilmf tcblr dpbretldmeh idsts-
^cby cevb `dur Nlstrlkutldm Ibmtbrs #NIs, sbrvlilmf tcblr nbpertgbmteh stdrbs emn spbilehty
stdrbs eirdss tcb idumtry-
Ilty [bfldm Ytdrbs Ybrvlibs
Gugkel Vbstbrm Gugkel( _umb( Ecgbneken
Nbhcl Mdrtcbrm Nbhcl( Furfedm( Aelpur(
Huijmdw( Mdlne( Fcezleken
Kemfehdrb Ydutcbrm Kemfehdrb( Cynbreken(Icbmmel
Jdhjete Bestbrm Jdhjete
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^cb nlstrlkutldm emn hdflstlis tbeg cemnhbs ehh gbricemnlsb gdvbgbmt emn werbcduslmf
rbqulrbgbmts( lmihunlmf lmkdumn emn dutkdumn hdflstlis( `umitldmlmf dm e ;>x6 kesls- @dr tcls(
tcby cevb bxtbmslvbhy usbn tbicmdhdfy td bmsurb dm'hlmb gdvbgbmt d` lm`drgetldm emn cevb
lmtbfretbn gdst d` tcblr pertmbrs lm tcb supphy icelm lmihunlmf verldus nbpertgbmts( vbmndrs( emn
sdgb d` tcb dtcbr sbrvlib prdvlnbrs lmtd tcblr lm`drgetldm systbg- ^cby cevb lgphbgbmtbn
ANEs Verbcdusb Gemefbgbmt Yystbg #VGY, ehdmf wltc tcb Gbricemnlsb Gemefbgbmt
Yystbg td gemefb dur lmvbmtdry-
^cb dpbretldms d` tcb nlstrlkutldm Ibmtbrs erb dutsduribn td tclrn perty sbrvlib prdvlnbrs suic es
^dhh #Lmnle, Hdflstlis _rlvetb Hlgltbn #`drgehhy jmdwm es Ybgkidrp Hdflstlis #Lmnle, _rlvetb
Hlgltbn, pursuemt td idmtreitueh erremfbgbmts tcrdufc wcdhhy dwmbn sukslnlery( Rpeseme
^renlmf Hlgltbn #R^H,( `dr wclic lt peys tcb sbrvlib prdvlnbrs e `lxbn sug pbr ertlihb
cemnhbn-
Gbesurlmf Yupphy Icelm _br`drgemib
Lmvbmtdry ^urmdvbr ls e gbesurbgbmt d` cdw gemy tlgbs tcb rbtelh lmvbmtdry ls sdhn nurlmf
twbhvb gdmtc pbrldn-
Lmvbmtdry turmdvbr 7 Idst d` fddns sdhn $ Evbrefb Effrbfetb Lmvbmtdry
IDFY 7 5906;5#lm hejcs,
Evbrefb Effrbfetb Lmvbmtdry 7 #;5;?>*525>, $ ; 7 5352
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^cls gbems tcet tcb lmvbmtdry wes sdhn emn rbpheibn 6-2;< tlgbs nurlmf twbhvb gdmtcs pbrldn-
Vbbjs d` supphy ls tcb mugkbr d` wbbjs tcet e wcdhbsehbr wlhh stdij em ltbg kesbn dm tcb
prdnuit turms- Ky jbbplmf ydur byb dm wbbjs d` supphy ydu iem evdln lmvbmtdry stdij duts emn
hdst sehbs-
Vbbjs d` supphy 7 #Evbrefb Effrbfetb lmvbmtdry vehub $ Idst d` fddns sdhn, S 2; wbbjs
7 #5352< $ 5906;5, S 2;
7 6 Vbbjs
@dr bvbry 6 wbbjs tcb lmvbmtdry ces td kb rb`lhhbn-
6-?, @EILHL^\ HDIE^LDM
6-5, @eitdr'retlmf Yystbgs
@eitdr'retlmf systbgs erb pbrceps tcb gdst wlnbhy usbn d` tcb fbmbreh hdietldm tbicmlqubs
kbieusb tcby prdvlnb e gbicemlsg td idgklmb nlvbrsb `eitdr lm em besy'td'umnbrstemn `drget-
@dr Ycdppbrs Ytdp( tcb `dhhdwlmf remfb d` pdlmt vehubs iem kb esslfmbn td geadr `eitdrs
e``bitlmf e sbt d` pdsslkhb sltbs1
@eitdrs [emfb
_rdxlglty td iustdgbrs ? td 5??
Kuslmbss Ihlgetb ? td 5??
Idgpbtltlvb Envemtefb ? td ;??
^remspdrtetldm ? td ;??
Hlvlmf Idmnltldms ? td 62
Yupphlbs ? td 9??
Hekdr Ihlgetb ? td 2?
_dwbr evelheklhlty emn rbhleklhlty ? td 62
3-?, LMPBM^D[\ GEMEFBGBM^
^cb lmvbmtdry gemefbgbmt d` Ycdppbrs Ytdp idgprlsbs d` _dhlilbs( prdibnurbs emn tbicmlqubs
bgphdybn lm gelmtelmlmf tcb dptlgug mugkbr dr egdumt d` beic lmvbmtdry ltbg- ^cb dkabitlvb
d` lmvbmtdry gemefbgbmt ls td prdvlnb umlmtbrruptbn prdnuitldm( sehbs( emn$dr iustdgbr'sbrvlibhbvbhs et tcb glmlgug idst- Ylmib( `dr gemy `lrgs( lmvbmtdry ls tcb herfbst ltbg lm tcb iurrbmt
essbts ietbfdry( lmvbmtdry prdkhbgs iem emn nd idmtrlkutb td hdssbs d` bvbm kuslmbss `elhurbs-
Ycdppbrs Ytdp ces e systbg d` icbijlmf stdijs dm e idmtlmudus kesls- Lt idmslsts d`
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e verlemib rbpdrts- ^cus tcbrb ls stdij geticlmf ndmb bvbry ney emn tcb bmtlrb stdrb idgphbtbs e
iyihb lm 9 gdmtcs l-b- > iyihbs d` stdij tejlmf beic yber- Lt ces cbhpbn tcbg td fbt tcb plh`brefb
td lts glmlgug-
3-5, Eutd [bphbmlscgbmt
Ycdppbrs Ytdp ces nbtbrglmbn lts glmlgug stdij jbbplmf umlts emn es sddm es tcb stdijs lm tcb
stdrb tduic tcet hbvbh( tcb NI ls trlffbrbn td sbmn tcb rbphbmlscgbmt- ^cus tcb systbg
eutdgetliehhy icbijs `dr stdij dut emn rbphbmlscbs lt- ^cb hben tlgb `dr rbphbmlscgbmt ls 5 ney-
Bvbry mlfct nete ls idhhetbn emn e stdrb'wlsb hlst d` gbricemnlsb ls fbmbretbn- Nurlmf tcb ney tcb
nlspetic ls genb rbeny emn tcb mbxt ney gdrmlmf 0-?? eg tcb truij hbevbs rbeiclmf tcb stdrb lm
em cdurs tlgb-
3-;, Ytdij Jbbplmf Rmlts #YJRs,
^cb Ytdij Jbbplmf Rmlts erb nbtbrglmbn dm tcb kesls d` gdvlmf evbrefbs- ^cb systbg fbmbretbs
evbrefbs d` tcb rbqulrbn quemtltlbs `dr tcb hest twd wbbjs- ^cb prdibss ls idmiurrbmt td tcb
gerjbt idmnltldms tcby fd up wltc tcb nbgemn emn `ehh wltc tcb shugp- ^cb glmlgug umlts erb
`lxbn wclic erb kesbn dm tcb pest hdws emn clfcs-
td 2 mbw stdrbs bvbry yber- ^cbsb prdibssbs wlhh cbhp Ycdppbrs Ytdp
td kbidgb e fhdkeh rbtelhbr lm Lmnle emn td gelmtelm lts Md-5 pdsltldm lm tcb Lmnlem gerjbt-