A PROJECT REPORT ON
Transcript of A PROJECT REPORT ON
A PROJECT REPORTON
“ COMPARATIVE STUDY OF CURRENT ACCOUNT AND SAVING ACCOUNT OF HDFC BANK WITH OTHER PRIVATE
BANKS”
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TABLE OF CONTENTS
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TABLE OF CONTENTS
Page No.
CHAPTER –I 7 - 9
Objective of the Study
Need & Scope of Study
CHAPTER-II 10 - 19
Introduction (Company Profile)
CHAPTER-III 20 - 91
Research Methodology
Descriptive work on subtopics
CHAPTER-IV 92 - 99
Data analysis & Data Interpretation
Findings
Limitations
Conclusions
CHAPTER-V 100 – 104
Recommendations & Suggestions
Annexure
Bibliography
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CHAPTER I
OBJECTIVE
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OBJECTIVE OF THE STUDY
• To know the services of the other competitor bank in Muzaffarnagar (U.P).
• To know the charges various banks are charging for their services.
• It’s Comparison with different competitor bank so that it can have a rough idea of
its position in the market.
• To know the methods of banking.
• To know the banking and financial terms used in day-to-day life and which plays
an important role in our life.
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NEED OF THE STUDY
For Bank: -
The study is useful to HDFC Bank because with the use of the report it can compare
itself with other banks and also do some modifications in its services and charges so as to
compete with the competitors in both short as well as long run.
For Student: -
The study is useful for student as he gains knowledge about various services of bank,
the working of the bank and also about the competitors of the bank, which plays an
important role in the marketing and implementation of the strategy.
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SCOPE OF THE STUDY
The scope of study is to understand the problems faced by the bank
while maintaining the market position among the competitors. With the help of this
project we can introduce new facilities and we can explore new segments of customers
with the analytical conclusion of this project. We can better understand what our
weaknesses are and what our strengths are; so that we can explore the strengths and
remove weaknesses.
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CHAPTER II
INTRODUCTION
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INTRODUCTION
The Housing Development Finance Corporation Limited (HDFC) was amongst the
first to receive an ‘in-principle’ approval from the Reserve Bank of India (RBI) to set up
a bank in the private sector, as part of the RBI’s liberalization of the Indian Banking
Industry in 1994. The bank was incorporated in August 1994, in the name of ‘HDFC
Bank Limited’, with its registered office in Mumbai, India. HDFC Bank commenced as a
scheduled Commercial Bank in January 1995.
Promoter
HDFC Bank is India’s premier housing finance company and enjoys an impeccable track
record in India as well as in international markets. Since its inception in 1977, the
Corporation has maintained a consistent and healthy growth in its operations to remain a
market leader in mortgages. Its outstanding loan portfolio covers well over a million
dwelling units. HDFC has developed significant expertise in retail mortgage loans to
different market segments and also has a large corporate client base for its housing
related credit facilities. With its experience in the financial markets, a strong market
reputation, large shareholder base and unique consumer franchise, HDFC was ideally
positioned bank in the Indian environment.
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Business Focus
HDFC Bank’s mission is to be a world – class Indian Bank. The bank’s aim is to build
sound customer franchises across distinct businesses so as to be the preferred provider of
banking services in the segment that the Bank operates in and to achieve healthy growth
in profitability, consistent with the bank’s risk appetite.
Capital Structure
The authorized capital of HDFC Bank is Rs.450crore (Rs.45 Billion). The paid up capital
is Rs.282crore (Rs.28.2 Billion). The HDFC group holds 24.4% of the bank’s equity
while about 13.2% of the equity is held by the depository in respect of the bank’s issue of
American Depository shares (ADS/ADR Issue). The Indian Private Equity Fund,
Mauritius (IPEF) and Indocean Financial Holding Ltd, Mauritius (IFHL), both fund
advised by J. P. Morgan Partner, formerly Chase Capital Partners, together hold about
5.5% of the bank’s equity.
Times Bank Amalgamation
As a milestone transaction in the Indian banking industry, Times Bank Limited (another
new private sector bank promoted by Bennett, Coleman & Co./Times Group) was merged
with HDFC Bank Ltd., effective February 26,2000.
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Distribution Network
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network
of over branches spread over cities across the country. All branches are linked on an
online real-time basis. Customers in 80 locations are also serviced through Phone
Banking. The Bank’s expansion plans take into account the need to have presence in all
major industrial and commercial centers where its corporate customer are located as well
as the need to build a strong retail customer base for both deposits and loan products.
Management
Mr..Jagdish Kapoor took over as the bank’s Chairman in July 2001. Prior to this
Mr..Kapoor was the Deputy Governor of the Reserve Bank of India.
The Managing Director, Mr.Aditya Puri has been a professional banker for over 25 years
and before joining HDFC Bank in 1994 was heading Citibank’s operations in Malaysia.
The Bank’s board of Director is composed of eminent individual with a wealth of
experience in public policy, administration, industry and commercial banking. Senior
executives representing HDFC are also on the Board.
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Technology
HDFC Bank operates in a highly automated environment in term of information
technology and communication systems. All the bank’s branches have connectivity,
which enables the bank to offer speedy funds transfer facilities to its customers. Multi-
branch access is also provided to retail customers through the branch network and
Automated Teller Machines (ATMs).
Business Profile
HDFC bank caters to a wide range of banking services covering commercial and
investment banking on the wholesale side and transactional branch banking on the retail
side. The bank has three key business areas: -
A) Wholesale Banking Services:-
The bank’s target market is primarily large. It covers blue-chips manufacturing
companies in the Indian corporate sector and to a lesser extent, emerging mid-sized
corporate. For these corporate, the bank provides a wide range of commercial and
transactional banking services, included working capital finance, trade services,
transactional services, cash management, etc.
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B) Retail Banking Services:-
The objective of the Retail Bank is to provide its target market customers a full range of
financial products and banking services, giving the customer a one step window for all
his/her banking requirements. The products are backed by world-class services and
delivered to the customers through the growing branch network, as well as, through
alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile
Banking.
C) Treasury Operations:-
Within this business, the bank has three main product areas –
• Foreign Exchange and Derivatives,
• Loan Currency Money Market &
• Debt Securities and Equities.
With the liberalization of the financial market in India, corporate need more sophisticated
risk management information, advice and product structure.
Rating
HDFC Bank has its deposit programs rated by two rating agencies –
• Credit Analysis & Research Limited (CARE)
• Fitch Rating India Private Limited.
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Corporate government Rating
The Bank was one of the first fort companies which subjected itself to corporate
governance and Value Creation (GVC) rating by the rating agency, The Credit Rating
Information Services of India Limited (CRISIL).
Awards and Accolades
Over the years, HDFC Bank has received recognition and awards from various
leading organization and publication, both national and international. HDFC Bank was
selected as the “Best Bank-India 1999”, “Best Domestic Bank – India 2000”, “Best Bank
– India 2001”, “Best Bank – 2002” by Euro money, “Best Domestic Commercial Bank –
India 1999”, “Best Domestic Commercial Bank – 2000”, “Best Domestic Commercial
Bank – India 2001”and “Best Domestic Commercial Bank – India 1999”, “Best Local
bank In India 2002”, “Best Local bank In India 2003” by Finance Asia. In the October
2000 issue, Forbes Global selected HDFC Bank amongst the top 20 in the Forbes listing
of the world’s best small companies. Closer home, HDFC Bank was selected for The
Economic Times Award – Corporate Excellence for Emerging Company of the Year
2000-01 and as Business India’s Best Bank for the year 2000. For its use of information
technology the bank has been recognized as a “Computer world honors Laureate” and
awarded the 21st Century Achievement Award in 2002 for the Finance, Insurance & real
Estate Category” by computer world, Inc., USA. HDFC bank was awarded the Best IT
User award 2003 (Category: Banking) as per of the IT User Awards 2003 conferred by
economictimes.com & Nasscom.
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HDFC Bank is one of Forbes Global "Best Under a Billion"
In its issue dated October 27th, 2003, Forbes Global magazine has named HDFC
Bank as one of the "Best under a Billion, 200 Best Small Companies for 2003". These
200 successful companies outside the US were selected from some 19,000 companies
from Asia & Europe with annual sales below US$1 billion, based on profitability,
earnings and sales growth. Forbes Global also talked to fund managers, analysts and
industry watchers to spot these 200 best companies with brief operating histories but
promising futures.
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HDFC Bank named Best Bank in India for 2003
HDFC Bank, one of India’s leading private sector banks, has been named the Best
Bank in India for the year 2003 in a survey conducted by KPMG and leading business
magazine, Business Today.
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CHAPTER- III
RESEARCH
METHODOLOGIES
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Research Methodology
Several characteristics of modern business encourage the use of marketing research
by business. First, the suppliers of products and services need to be informed about the
final consumer in order to market their products and services more effectively.
Secondly, as a company grows and starts distributing its products in number of
different markets, the managers of the company find themselves becoming more
separated from the final consumers of their products. Managers need information from
their final consumers in order to satisfy the consumers, managers need at least five such
information topics, which are of great interest from them. These five topics are:
• TARGET MARKET
• PRODUCT/SERVICES
• PRICE
• DISTRIBUTION
• PROMOTION
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WHAT IS MARKETING RESEARCH?
Marketing research is the function which likes the consumers, customers & public
the marketer through information which is used to identify & define marketing
opportunities & problems, generate, refine & evaluate marketing action; monitor
marketing performances & improve understanding of marketing as a process.
According to American Marketing Association, “Marketing research is the
systematic, gathering, recording, and analyzing of data about problems related to the
marketing of goods and services”. Marketing research specifies the information
required to address these issues, designs & the method of collecting information. It
manages & implements the data collecting process, analyses the results &
communicates the findings & their implications.
TYPES OF MARKETING RESEARCH
On the basis of fundamental objectives of the research, marketing research
projects are classified into two branches:
• Exploratory Research
• Conclusive Research
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EXPLORATORY RESEARCH:
It seeks to discover new relationships. All marketing research projects start with it.
This is a preliminary phase & is absolutely essential in order to obtain a proper
definition of problems at hand. The major emphasis is on the discovery of ideas &
insight.
Exploratory research looks for hypothesis in well-established fields of study.
Hypothesis usually comes from ideas developed in previous researches or are delivered
from theory. Hypothesis is tentative answer to the question that serves as guide for
most of the research projects.
It is sub-divided as: -
a) Search for secondary data
b) Survey
Search for Secondary Data:
Probably, the quickest & the most economical way of research are to depend upon
the secondary data or to take advantage of other’s works & utilize their efforts. Report
from research organizations furnishing continuing data, trade association sales data &
company records, such as those kept for accounting & sales analysis, are other
resources. Also a large volume of basic research reported in professional & trade
journals along with Govt. documents are of help that may stimulate the process of
hypothesis making. A survey of secondary data can be expedited if it is organized both
externally & internally.
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Survey:
All those who have any association with the efforts to market the products in question
are potential sources of information in a MR project. Such individuals may include
anybody related anyhow to the topic.
Individual interviews may be in-depth interview or projective techniques by which
respondents are asked to project themselves into a particular situation, group interviews
have come to be called focused group interviews.
Project technique is another approach to get respondents to reveal more than
thin surface feelings. Projective devices can be used to help the consumer express the
different images they may have of competitive brands of a given product.
Focus groups are intended to reveal some of the complex & subtle aspects of the
relationship between the consumers on one hand & products, advertising & sales
efforts on the other.
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CASE STUDY:
This method has long been considered “Soft”. The case method has received more
attention. Indeed the case method might be considered one variation of the survey of
individuals with ideas. It involves the comprehensive study of one or a few specific
situation and lends itself particularly to the study of complex situation in which the
inter-relation of several individuals is important.
The emphasis is on obtaining a complete description and understanding of the
relationship among factors in each instance regardless of the number involved.
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CONCLUSIVE RESEARCH:
Conclusive research provides information that helps the executive so that he can
make a rational decision. This study has done well while attempting to arrive at a more
clear description of an apparent problem.
Conclusive research study is classified as:
a) Descriptive study
b) Experimental study
Descriptive Study:
Descriptive study, as the name implies, is designed to describe something. The
characteristics of users of a given products and the degree to with the product is used
varies with income, age, sex or other characteristic or the number of person who sees a
specific television commercials, etc. A majority of marketing research studies is of this
type.
To be of maximum value, a descriptive must collect the data for a definite purpose.
Definite data are commonly used as a direct basis for marketing decisions after analysis
of data. The investigator attempts to predict the result of certain actions, they may
predict that concentration of advertising on upper income people will increase sales
volume.
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Descriptive study can be done in two ways:
1. CASE STUDY :
When the case method is used in exploratory research, the purpose is to
discover new ideas about relationship, which are then tested by conclusive
research. If any conclusion is drawn from the case studies the testing of these
conclusions occurs only as they are put into practice.
2. STATISTICAL METHOD :
The statistical method is the most widely used in marketing research. This
method involves the study of a few factors in a large number of cases. As more
cases are involved the statistical method must use different methods of analysis,
methods designed for mass data, to identify cases and focuses instead on classes
average percentage measures of dispersion and more sophisticated statistical
procedures.
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Experimental Study
Experiments are much more effective than descriptive techniques in establishing cause
and effective relationships. The collection of data in an experiment is organized in such
a way as to permit relatively unambiguous interpretation. Design of experiments tends
itself more readily to rational analysis and provides an “ideal” against which other
research designs can be compared. There could be laboratory and field experiment.
In laboratory experiments, test subject, usually consumers are brought to a particular
place and then they are examined while in field experiments variables are taken in the
field.
METHODS OF COLLECTING DATA :
Questionnaire and observations are the methods available, for collecting data.
1. QUESTIONNAIRE METHOD:
The greatest advantage of the questionnaire method is its versatility. Almost
every problem in marketing research can be studied only by questioning.
Questioning is usually faster and cheaper than observation. As a result, less
time is typically wasted in questionnaire study.
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QUETIONNAIRE IS OF THE FOLLOWING TYPES:
1. Structured Non Disguised Questionnaire :
Most questionnaire studies made in marketing research are of this type. A
structured interviews of this type introduced gives more reliable results. The purpose of
the question is clear and thus undisguised. It is simple to administer and easy to
tabulate and analyze. This questionnaire has also got the provision for alternative
response that helps in making the questions clear.
2. Non-Structured None Disguised Questionnaire :
Unstructured and undisguised questionnaire is distinguished by the fact that the
purpose of study is clear but the questions remain open-ended.
3. Non-Structured Disguised Questionnaire :
Many people are either unwilling or unable to give accurate response as to their
own attitudes and motivations. To overcome this, disguised methods have been
developed.
4. Structured-Disguised Questionnaire :
These are the least used in the marketing research. They emerge as an attempt
to secure the advantage of disguise in revealing the sub-conscious and hidden motives
and attitudes along with the advantage in coding and tabulation common to structured
disguised approach which typically rests on propositions regarding the role of attitude
in person’s typical psychological make-up.
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2. OBSERVATION METHODS:
Observation study can broadly be classified in five bases:
1. Whether the situation on which the observation is made natural or contrived.
2. Whether the observation is obtrusive or unobtrusive.
3. Whether the observation is structured or unstructured.
4. Whether the factor of interest is direct or indirect.
5. Whether observation made by observers or by mechanical means.
Each of the classification has some impact on the quality of the data collected.
1. UNIVERSE:
The universe is the entire group of items researchers’ wishes to study and which
they plan to generalize. This depends on the research objective.
2. SAMPLING:
According to a famous statistician “YULE” the objective of sampling is to get
maximum information about the parent population with minimum efforts.
Types of Sampling:
(a) Probability Sampling, and
(b) Non-Probability Sampling.
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(1.)Probability Sampling
(a) Simple random sampling
(b)Systematic sampling
© Stratified sampling
(d) Area sampling
(2.)Non-Probability Sampling
(a) Convenience sampling
(b) Quota sampling
(c) Judgment sampling
d) Panel sampling
SAMPLING UNIT:
Sampling unit contains the particular units being studied and which generally
reflects the desired response that is most of the traits that the universe has.
SAMPLING PROCESS:
Two general classes of methods exist for selecting samples. These are probability
method and non-probability methods.
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RESEARCH DESIGN OF PROJECT:
A preliminary study of the mothers using baby soaps was done by this method of
research. For this purpose structured and non-structured questionnaire was prepared
and administered to various customers in different market segments and income
groups. It includes;
1. Survey method, and
2. Personal Interview.
DISCRIPTIVE WORK ON THE STUDY
SOURCES OF INFORMATION:
It is one of the most complicated and tough jobs for my research work though I
thoroughly enjoyed it. For data collection the primary and secondary sources of data
collection were-
(1) Primary sources:
Primary Source of data collection with mothers who use baby soaps or may be other
soaps for their kids.
Main source of information is questionnaire with personal interview & other source
is Tele calling.
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Questionnaire:
It is the combination of a number of questions, which are of two types such as
Open-ended : In it the respondent gives answers in descriptive way.
Close ended : In it the respondent gives answers in Yes or No types.
I have used Questionnaire as a data collection tool.
(2) Secondary sources:
• Past records,
• Files,
• Internet,
Sample size:
Sample size refers to the number of item to be selected from the universe to constitute a
sample algebraically, let the population size be N,
Sample size is n (n<N). Web portals of the Company.
Sample size:100
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Discounts on Loans
We enjoy the benefits of preferential rates on our loan products, namely Loans
Against Shares, New Car Loans and Used Car Loans, Consumer Loans and Personal
Loans.
*All loans at the sole discretion of HDFC Bank.
Personalized chequebook:
To provide we added security, our Savings Account cheque book comes with our
name printed on it, at no extra cost. In the case of joint accounts, both account holders'
names will be printed on the chequebook.
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Pension Account for EPFO Pensioners.
The Employees Provident Fund Organization (EPFO) has appointed the bank as an
Additional Disbursement Agency, under the Employees Pension Scheme 1995. This
Pension Disbursement Saving Bank account is operational from all the Branches of the
Bank throughout the country.
HDFC Bank is the only private sector Bank in the country given the mandate to
open/service pension accounts for pensioners under Employees Pension Scheme
1995.The pension account will come with a host of attractive features such as:
1.Zero balance saving account
2.Free International Debit Card
3.Free Fund Transfers
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4. Free facilities of Phone banking and Net banking 5. Free Inter-branch/ Inter-city banking 6. Personalized cheque books
E-Age Savings Account.
We always on the move. Every second counts.
And with technology at our disposal, who needs to go to the bank?
Presenting the Freedom Account from HDFC Bank, the
e-Age Savings Account for the mobile phone generation.
Access our account anytime from anywhere without having to visit the bank from ATMs,
Internet, Phone or even our Mobile.
Banking through SMS or WAP, we can avail of all these facilities absolutely FREE.
> Zero balance account
>Free International Debit Card
>Free Inter-city/Inter-branch banking
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• Cash withdrawal
• Cash deposit
• Demand Draft/ Pay Order issuance
• Cheque deposit
Kid’s Account
>Free Fund Transfers
>Cash delivery to our office
This service is currently available in Mumbai, Delhi, Chennai, Hyderabad,
Bangalore, Pune & Ahmedabad.
>Cheque Pick-up *
A drop box will be installed at the company premises and the cheques will be picked up
at designated intervals.
This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore,
Pune & Ahmedabad
>Overdraft Facility
>Discounts on Loans
>Personalized cheque books
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Advantages of Kid's Bank Account :
The Kids Advantage Account is specially designed keeping our child's future in mind.
• Free education insurance cover of Rs. 1, 00,000.
• We can opt for systematic investments in mutual funds to plan for our kid's future.
• For children of age 7 years and above, an ATM/International Debit Card will be
issued in the child's name with our permission, of course. The amount your child
is able to withdraw or spend on the ATM/International Debit Card is Rs. 2,500
per day (Rs. 1500 at ATMs, Rs. 1000 at merchant locations).
• Personalized Cheque Book for our child.
• Quarterly statement accounts in your child's name.
• Free Net Banking for us to monitor our and our kid's account.
• Free transfer of funds between our HDFC Bank Savings Account and Kid's
Advantage Account.
Salary Account
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When our company opts for the HDFC Bank Corporate Salary Account programmed, we
get more than just a Savings Account. We get a superior banking experience plus a host
of value-added services. An e-Age banking account that is accessible 24 hours a day, 7
days of the week, and 52 weeks of the year. Through free Net Banking, Mobile Banking,
Phone Banking facilities, wide network of ATMs and branches across the country.
We and our colleagues get the convenience of having our salaries credited directly, a free
International Debit Card, Overdraft facility, plus free Demand Drafts* and preferential
interest rates on Personal Loans.
*Up to Rs. 25,000 per instrument.
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International Debit Card
Presenting the HDFC Bank International Debit Card that lets us shop and do much more
than we could do with our ATM Card. It replaces cash, so when we go shopping, we no
longer need to carry cash with us. This card can be used in India and abroad at merchant
locations such as shops and restaurants and to withdraw cash from a widespread network
of ATMs. The value of the payment made or cash withdrawn is instantly debited from
our account. What's more, while all your purchases and cash withdrawals are in the
currency of the country we are in, our account is debited in Rupees!
HDFC Bank offers the following Debit Card programs in India:
1. Visa Electron in association with Visa International
2. Mestro in association with MasterCard International
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International Debit Card : It’s like an ATM card we can shop with!
International Usage : Account Debited in Indian Rupees
Widespread domestic and international validity
• Merchant Locations
• Cash withdrawal at select Canara Bank and Bank of India branches (for Visa
Electron Program only)
Daily withdrawal limits
We can withdraw up to Rs. 15,000/- at ATMs and make purchases upto Rs. 25,000/-
at Merchant Locations (Point of Sale) per day.
Lost your Debit/ATM Card?
We can now hot-list our Debit or ATM Card 24 hours a day, 7 days a week by
calling the phone banking numbers
• Limited liability of fraudulent usage on lost and stolen cards
• Worldwide Assistance
.
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Transaction Fees
Transaction Cash Withdrawal Balance Inquiry
Domestic Visa/ Plus ATMs and
Cirrus ATMs Rs.55/- Rs. 15/-**
International Visa/ Plus ATMs and
Cirrus ATMsRs. 110/- Rs. 15/-**
Select Canara Bank and Bank of
India locations * Rs. 100/- NA
• Only in case of Visa Electron Debit Card holders.
Services and Tariffs
Worldwide Assistance from Visa International for Visa Electron Debit Cardholders.
Services Offered Charges
Lost/Stolen Card reporting USD 35 per card
Emergency Cash Disbursement
USD 175 per disbursement + USD 25 per disbursement only in cases where emergency cash is disbursed by Visa through a member.
Cancellation of Emergency Cash Disbursement request
USD 50
Miscellaneous customer services enquiries
USD 5 per
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Worldwide Assistance from MasterCard if we have a Maestro Debit Card.
Services Offered Charges
Lost /Stolen Card reporting USD 35 per card
Emergency Cash Disbursement USD 95
Miscellaneous USD 7.75 per call
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HDFC Bank - Escotel International Debit Card
HDFC Bank and Escotel come together to introduce us to a world of wonderful benefits!
The HDFC Bank – Escotel International Debit Card offers us the best deals from both
HDFC Bank and Escotel.
HDFC Bank- Escotel Co-branded International Debit Card Advantages:
• Benefits for All customers
o Free Talk time: Rs.100 on registration and Rs. 50 on first usage within 31
days of issuance of Debit card at Merchant outlets.
o Loyalty Points: For every Rs. 100 spent on Debit Card, 1 loyalty point; an
additional loyalty point on payment at Escotel outlets through Debit Card,
Redemption of loyalty points against talk time.
o Personal Accident Insurance: For Rs. 2 Lakhs per card from the following
month from the first usage of Debit card at Merchant outlets.
o Special Discounts: At Garment stores, restaurants and more.
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o SMS Alerts: Introducing shortly for banking transactions.
• Benefits for Post-paid Customers
o Activation fee for New Escotel Connection waived (Worth Rs. 532/-)
o Free National roaming rental for life (Worth Rs.100/- per month) &
Choice of Mobile number
o Free Standing Instruction facility on HDFC Bank account for Escotel bill
payment
• Benefits for Pre-paid Customers
o Rs. 50/- worth of talk time free for 5 top-ups
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Transaction Fees
• There is no charge for using the card at HDFC Bank ATMs
• There is no charge for using the card at a Merchant location (However, at Petrol
Pumps and Railway stations transaction charges are levied as per Industry
practice)
Transaction Cash Withdrawal Balance EnquiryDomestic Visa/ Plus ATMs Rs.55/- Rs. 15/-International Visa/ Plus ATMs Rs.110/- Rs. 15/-Select Canara Bank and Bank of India
locations *Rs.100/- NA
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Services and Tariffs
Worldwide Assistance from Visa International for Visa Electron Debit Card
holders.
Services Offered Charges Lost/Stolen Card reporting USD 35 per card
Emergency Cash Disbursement
USD 175 per disbursement + USD 25 per
disbursement only in cases where emergency
cash is disbursed by Visa through a member. Cancellation of Emergency Cash
Disbursement request USD 50
Miscellaneous customer services enquiries USD 5 per call
PRODUCT RANGE
(Saving, Fixed deposits, Current and saving Account, Demat Accounts e.t.c)
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Apart from the usual facilities, you get a free ATM Card, Inter branch banking, Net
Banking, Bill Pay, Phone banking, Debit Card and Mobile Banking, among others.
HDFC Bank Preferred:
A preferential Saving Account where you are assigned a dedicated Relationship, who is
your one – point contact. You also get privilege like fee waivers, enhanced ATM
withdrawal limit, privileges locker allotment, fee Demat Account and lower interest rates
on loans, to name a few.
• Sweep-In Account
A fixed deposit liked to your saving Account. So, even if you’re saving Account runs a
bit short, you can issue a cheque (or use your ATM Card). The money is automatically
swept in form your fixed deposit into your Savings Account.
• Super Saver Account
It gives you an overdraft facility up to 75% of your Fixed Deposit. In an emergency, you
can across your funds while your Fixed Deposit continues to earn high interest.
• HDFC Bank Plus
A part from regular and premium Current accounts we also have HDFC Bank Plus, a
current and then some more. You can transfer up to Rs.50 Lakh per month at no extra
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charge, between the four metros. Get cash delivery/ pickup unto Rs. 25,000/-, home
delivery of demand Draft, at- per cheque, outstation cheque clearance facility, etc.
• Demat Account
Conduct hassle – free transaction on your shares. You can also access your Demat
Account on the Internet.
• International Debit Card
An ATM Card you can shop with all over the country and in over 140 countries with.
You can spend in any currency, and pay in Rupees.
• Loans for Every Need
Now, loans come to you in easy-to-pay monthly installments, and are available with easy
documentation and quick delivery.
• Personal Loans
Take a loan of up to Rs. 3 Lakh for a wedding, education, purchase of a computer or an
exciting holiday.
• New Car Loan and Used Car Loans
Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy
documentation and speedy processing at attractive interest rates.
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• Loans Against Shares
Get an overdraft up to Rs. 10 lakh at an attractive interest rate against physical share, up
to 50% of the market value of your share. In case of Demat share, you get a Loan against
Share of up to 65% of the market value of your shares, till Rs.20 lakh.
• Two Wheeler & Consumer Loans
To help you buy the best durables for your home.
• Demat Account
Protect your share from damage, loss and theft, by maintaining your shares in electronic
from. You can also access your Demat Account in the internet.
• Current Account
Get a personalized cheque book, monthly account statement; inter branch banking and
much more.
• Mutual Funds
A part from a wide choice of mutual funds to suits your individual needs, you benefits
from expert advice on choosing the right finds based on in-depth market analysis.
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• International Credit Card
Get on option of Silver, Gold or health Plus Credit card, accepted worldwide from a
world class Bank. If you have outstanding balance on your other credit card, you can
transfer that balance to this card at a lower interest etc.
• NRI Services
A comprehensive range, backed by unmatched features and world-class services, ensures
NRIs all the banking support they need.
• Forex Facilities
Avail of foreign currency, travelers cheques, foreign exchange demand draft, to meet
your travel needs.
• Insurance
HDFC bank now brings you Life insurance and Pension Solution like Risk Cover
Scheme, Children’s Plan and Personal Plan from HDFC Standard Life Insurance Co.Ltd.
48
SERVICES PROVIDING BY THE BANK
• Phone Banking
24-hour automated banking services with 39 Phone Banking Numbers available.
• ATM 24 Hour Banking
Apart from routine transactions, you can also pay your utility bills and transfer funds, at
any of our ATMs across the country all year round.
• Intercity / Inter Branch Banking
Access your account from any of our branches in cities.
• Net Banking
Access your bank account from anywhere in the world, at anytime, at your own
convenience. You can also view your Demat Account through Net Banking.
• Mobile Banking
Access your Bank Account on your Mobile Phone screen at no airtime cost. Use SMS
technology to conduct your banking transactions from your cell phone
.
49
• Bill Pay
Pay your telephone, electricity and mobile phone bill through our ATMs, Internet, Phone
or Mobile Phone. No more standing in long queues or writing cheques.
50
CURRENT ACCOUNT CATEGORY I
Money transactions are at the heart of most business relationships. Bank's
support and services can make all the difference in closing a deal, and maintaining
goodwill with business associates.
The HDFC Bank Current Account gives us access to a large network of branches across
India. They also give us 4 direct access channels to our account - the phone, mobile,
Internet and through the ATM. So we can do our banking at our convenience, not our
banks.
• The Advantages
• Useful inter-city banking
• Safe & convenient intra-city banking
• ATM
• Phone Banking
• Enjoy FREE 24-hour Phone Banking to check our balance, find out the status of
our cheque or even stop a cheque
Net Banking
• Mobile Banking
• Sweep-In Account
• Attractive rates for inter-city/inter-branch transactions
51
Our funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is Rs.
50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/- per Rs.
1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the
branch where you have opened our account.
• Acceptance of cash at the home branch is as per branch's discretion Utilise a safe
deposit locker (available in select cities and branches) for your valuables and
important documents.
FREE Personalised cheque book of 50 leaves for enhanced security. Rs. 2/- per
leaf is charged for subsequent cheque books.
• For banking services that complement your business, open a Regular Current
Account with HDFC Bank right away.
• Fees
• All we need is to maintain an average balance of Rs.10,000/- per quarter. (Non-
maintenance of this balance entails a nominal charge of Rs. 750/-)
52
IDB
I B
ank
Bas
ic
Rs.
10,0
00
Rs.
900
UT
I B
ank
Nor
mal
Rs.
10,0
00
Rs.
500
p.q.
ICIC
I B
ank
Sta
nd
ard
Rs.
10,0
00
QA
B<
50%
Rs.
300
p.q.
QA
B<
75%
Rs.
200
p.q.
QA
B<
100%
Rs.
100
p.q.
IDB
I B
AN
K
Bas
ic
Rs.
10,0
00 √ √ √ √ √ √ √ √ √ √ √
UT
I B
AN
K
Nor
mal
Rs.
10,0
00 √ √ √ √ √ √ √ √ √ √ √
ICIC
I B
AN
K
Sta
nd
ard
Rs.
10,0
00 √ √ √ √ √ √ √ √ √ √ √
HD
FC
BA
NK
Reg
ula
r
Rs.
10,0
00 √ √ √ √ √ √ √ √ √ √ √
Par
ticu
lars
Cat
egor
y
Min
QA
B
One
AT
M c
ard
per
Acc
ount
Mon
thly
Sta
tem
ent
Pho
ne B
anki
ng
Net
Ban
king
Any
whe
re B
anki
ng
Doo
rste
p B
anki
ng F
acili
ty
Pay
ord
er &
DD
’s
Upc
ount
ry C
hequ
e C
olle
ctio
n
Mul
ticity
Che
que
Deb
it C
ard
Mob
ile B
anki
ng
53
HD
FC
Ban
k
Reg
ula
r
Rs.
10,0
00
Rs.
750
per
Qua
rter
Par
ticu
lar
Cat
egor
y
Min
QA
B
Non
Mai
nten
ance
C
harg
es
IDB
I B
ank
Bas
ic
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
UT
I B
ank
Nor
mal
Ava
ilabl
e up
to R
s.1l
akh
per
day
Rs.
125
per
pick
up
per
day
Rs.
400
per
mon
th
{1
visi
t per
day
}
Ava
ilabl
e up
to R
s.1
lakh
pe
r da
y, R
s.12
5 pe
r vi
sit
per
day
---
54
ICIC
I B
ank
Sta
nd
ard
Ser
vice
Not
Ava
ilabl
e
Rs.
25 p
er V
isit
Rs.
130
no th
ird
part
y pa
ymen
t by
self
che
que
only
& a
lim
it o
f R
s.2
lakh
Rs.
35 p
er V
isit
HD
FC
Ban
k
Reg
ula
r
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Par
ticu
lars
Cat
egor
y
Pic
k U
p
Cas
h at
Met
ros
&
Oth
ers
Che
que/
Doc
umen
t
Del
iver
y
Cas
h at
Met
ros
Dia
l a D
D [
DD
cha
rges
w
ill b
e as
app
licab
le]
IDB
I B
ank
Bas
ic
Fre
e
At n
o ex
tra
cost
Cou
rier
cha
rges
Fre
e
UT
I B
ank
Nor
mal
Fre
e
At n
o ex
tra
cost
Cou
rier
cha
rges
Fre
e
55
ICIC
I B
ank
Sta
nd
ard
Fre
e
At n
o ex
tra
cost
*
Onl
y co
urie
r ch
arge
s
Rs.
20 p
er c
harg
es
HD
FC
Ban
k
Reg
ula
r
Fre
e*
At n
o ex
tra
cost
*
Rs.
50
Fre
e*
56
SE
RV
ICE
S :
- C
HA
NN
EL
SE
RV
ICE
S
* A
ccou
nt w
hich
hav
e no
t mai
ntai
ned
the
requ
ired
AQ
B in
the
prev
ious
qua
rter
, will
be
char
ged
Rs.
25 f
or e
ach
tran
sact
ion
done
thro
ugh
a ph
one
bank
er in
stea
d of
usi
ng th
e A
utom
ated
inte
ract
ive
Voi
ce R
espo
nse
Syst
em.
Par
ticu
lars
Cat
egor
y
PH
ON
E B
AN
KIN
G
Acc
ount
rel
ated
info
rmat
ion
Req
uest
for
a c
hequ
e bo
ok m
ake
a F
.D. S
top
paym
ent R
eque
st
Dra
ft c
harg
es/ M
anag
ers
char
ges
Fax
-a-s
tate
men
t
57
58
Sto
p P
aym
ent
Ch
arge
s
Rs.
50 p
er tr
ansa
ctio
nR
s.10
0 tr
ansa
ctio
nR
s.30
per
tran
sact
ion
Par
ticul
ar C
harg
es R
s.50
Ran
ge o
f ch
eque
Rs.
100
Sto
p P
aym
ent C
harg
es
CH
EQ
UE
BO
OK
CH
AR
GE
S
IDB
I B
AN
K
Bas
ic
Rs.
2 pe
r le
af [
firs
t ch
eque
boo
k fr
ee]
Rs.
2 pe
r le
af
UT
I B
AN
K
Nor
mal
50 C
hequ
e le
aves
Fre
e A
dditi
onal
che
que
Rs.
1.50
per
leaf
Rs.
2 pe
r le
af
ICIC
I B
AN
K
Sta
nd
ard
Rs.
2 pe
r le
af [
firs
t ch
eque
boo
k fr
ee]
Rs.
2 pe
r le
af
HD
FC
BA
NK
Reg
ula
r
50 C
hequ
e le
aves
Fre
e ad
ditio
nal C
hequ
e le
aves
Rs.
2 pe
r le
af
Rs.
2 pe
r le
af
Par
ticu
lars
Cat
egor
y
Loc
al C
harg
es
At p
er/ M
ultic
ity C
hequ
e B
ook
59
Dem
and
Dra
ft:
IDB
I B
ank
Rs.
1/10
00 M
in. R
s.20
NA
Dra
wn
on R
BI
Cen
ters
Dra
wn
on n
on R
BI
Cen
tersAC
CO
UN
T S
TA
TE
ME
NT
:
IDB
I B
AN
K
Fre
e
---
Fre
e
---
ST
AN
DIN
G I
NS
TR
UC
TIO
NS
:
---
---
* A
ccou
nt w
hich
mai
ntai
ns A
QB
LE
SS
TH
AN
Rs.
5000
in th
e pr
evio
us q
uart
er w
ill b
e ch
arge
d R
s.25
eac
h fo
r th
e ne
xt 3
mon
thly
sta
tem
ents
.
UT
I B
AN
K
Fre
e ---
Fre
e ---
Rs.
100
per
stan
ding
in
stru
ctio
n
---
ICIC
I B
AN
K
Fre
e
Rs.
500
per
quar
ter
Fre
e
Rs.
50 p
er s
tate
men
t
---
---
HD
FC
BA
NK
Fre
e*
Rs.
1000
per
yea
r
Fre
e*
Add
ition
al C
opy
Rs.
25/1
000
Set
ting
up R
s.15
0 pe
r tr
ansa
ctio
n R
s.25
+
rem
ittan
ce c
harg
es.
Up
to 1
yea
r ol
d R
s.12
5/st
M
ore
than
1 y
ear
Old
R
s.50
/st
Par
ticul
ars
Mon
thly
Wee
kly
Dai
ly (
thro
ugh
e-m
ail)
Dai
ly (
hard
cop
y)
One
tim
e se
t up
char
ges
Dup
licat
e st
atem
ent
60
UT
I B
ank
Rs.
1/10
00 M
in. R
s.20
Rs.
1.5/
1000
Min
. Rs.
20R
s.2.
5/10
00 M
i..R
s.30
61
Dra
wn
on R
BI
Cen
ters
Dra
wn
on n
on R
BI
Cen
ters
on
UT
I ba
nk n
etw
orks
issu
ed f
rom
hom
e br
anch
Out
side
net
wor
k is
sued
fro
m h
ome
bran
chA
ny a
mou
nt(
Sub
ject
to d
aily
lim
its s
etup
by
corr
espo
nden
t ban
k)
62
ICIC
I B
ank
Rs.
1\10
00 m
on. R
s.25
Rs.
1\10
00 m
on. R
s.25
Rs.
1.5\
1000
mon
. Rs.
30R
s.2.
5\10
00 m
on. R
s.40
63
Pay
able
at c
ateg
ory
A
loca
tion
Pay
able
at c
ateg
ory
B L
ocat
ion
Pay
able
at c
ateg
ory
C L
ocat
ion
Dra
wn
on c
orre
spon
dent
ban
k/ot
her
bank
64
HD
FC
Ban
k
Rs.
50R
s.2.
50/1
000
or P
art t
here
of (
Min
. Rs.
50)
Rs.
2/10
00 o
r P
art t
here
of (
Min
. Rs.
250,
Max
.Rs.
5000
)R
s.10
Rs.
15R
s.25
Rs.
30R
s.3/
1000
or
Par
t the
reof
Rs.
2/10
00 o
r P
art t
here
of (
Min
. Rs
300)
65
Dra
wn
on
bra
nch
loca
tion
Upt
o R
s. 2
5000
Abo
ve R
s.25
000
to R
s.1
Lak
hA
bove
Rs.
1 L
akh
Dra
wn
on
non
-bra
nch
loca
tion
66
67
PA
YM
EN
TS
:-ID
BI
BA
NK
Bas
ic
Fre
e: li
mit
Rs.
75,0
00 NA
# R
s.50
, 000
per
tran
sact
ion
for
3rd p
arty
che
ques
. * T
hird
par
ty c
ash
with
draw
al is
allo
wed
.
UT
I B
AN
K
Nor
mal
Fre
e; li
mit
Rs.
50,0
00 p
er d
ay
Bet
wee
n R
BI
cent
ers
Rs.
1 pe
r 10
00 m
in. R
s.25
B
etw
een
Non
-RB
I ce
nter
s &
vic
e ve
rsa
betw
een
Non
-R
BI
cent
ers.
Rs.
2 pe
r 10
0; m
in R
s.25
Max
.lim
it 1
lakh
pd
Rs.
2 pe
r 10
00 a
bove
Rs.
5000
0 pd
.
ICIC
I B
AN
K
Sta
nd
ard
Fre
e; w
ithou
t lim
it f
or s
elf
cheq
ues#
For
pay
men
t Bet
wee
n ca
tego
ry A
Loc
atio
nR
s1 p
er 1
000/
min
7 p
er c
hequ
eF
or P
aym
ent B
etw
een
Cat
egor
y B
Loc
atio
n A
nd B
etw
een
Cat
egor
y A
&B
loca
tions
Rs.
1 pe
r 10
00/m
in R
s.7
per
cheq
ue
Max
. Lim
it R
s.50
000
per
day
free
onl
y fo
r se
lf c
hequ
es.
68
CURRENT ACCOUNT CATEGORY II
Our business needs a partner who can manage our finances while we
concentrate on growing our business. Making our funds easily accessible wherever our
business expands.
Introducing the HDFC Bank Premium Current Account
A Current Account with the benefits of accessing our account from a large network of
branches, and through direct access channels - the phone, mobile, Internet and through
the ATM. Enter into a profitable relationship and access all the privileges flowing our
way.
It’s Advantages
We can access our account anytime and anywhere, to withdraw cash, deposit
cash, cheques, make balance inquiries or mini statements, and for cheque book
requests.
69
• Useful inter-city banking
• Personalized cheque book for enhanced security
o Safe & convenient Intra-city banking
o Useful inter-city banking
• Deposit and withdraw cash in more than one branch/ATM in a city (only for
sole proprietorship companies). So you don’t have to risk carrying money with
you, wherever we go
• ATM
Get a FREE ATM Card and access your account from the wide network of
ATMs, across the country.
• Phone Banking
• Net Banking
• Mobile Banking
• Sweep-In
• Attractive rates for inter-city/inter-branch transactions
Our funds will be transferred at Rs.1.50 per Rs.1000/-, minimum charge
being Rs. 50/-. We can also deposit or withdraw cash for an additional charge of
Rs. 2.50/-per Rs.1000/- (on full amount, if amount is more than Rs. 50,000) at
branches other than the branch where we have opened your account. Acceptance
• of cash at the home branch is as per branch's discretion Utilise a safe deposit
locker (available at select branches) for our valuables and important documents.
Essential Balance
70
To avail the above facilities, all we need is a minimum average balance of Rs.
25.000/- per quarter, the non-maintenance of which entails a fee of Rs. 600/-
Fees
To avail the above facilities, all we need is a minimum average balance of Rs.
25,000/- per quarter, the non-maintenance of which entails a fee of Rs. 900/-.
71
IDB
I B
ank
Not
Ava
ilab
le
Not
Ava
ilabl
e
NA
UT
I B
ank
Bu
sin
ess
Ad
van
tage
Rs.
25,0
00
Rs.
750
p.q.
ICIC
I B
ank
Cla
ssic
Rs.
25,0
00
Bel
ow 1
2,50
0 R
s.35
0 p.
q.B
elow
18,
750
Rs.
200
p.q.
Bel
ow 2
5,00
0 R
s.10
0 p.
q.
IDB
I B
AN
K
Not
Ava
ilab
le
Not
Ava
ilabl
e
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
UT
I B
AN
K
Bu
sin
ess
Ad
van
tage
Rs.
25,0
00 √ √ √ √ √ √ √ √ × √ √
ICIC
I B
AN
K
Cla
ssic
Rs.
25,0
00 √ √ √ √ √ √ √ √ √ √ √
HD
FC
BA
NK
Pre
miu
m
Rs.
25,0
00 √ √ √ √ √ √ √ √ √ √ √
Par
ticu
lars
Cat
egor
y
Min
QA
B
One
AT
M c
ard
per
Acc
ount
Mon
thly
Sta
tem
ent
Pho
ne B
anki
ng
Net
Ban
king
Any
whe
re B
anki
ng
Doo
rste
p B
anki
ng F
acili
ty
Pay
ord
er &
DD
’s
Upc
ount
ry C
hequ
e C
olle
ctio
n
Mul
ticity
Che
que
Deb
it C
ard
Mob
ile B
anki
ng
72
HD
FC
Ban
k
Pre
miu
m
Rs.
25,0
00
Rs.
900
per
Qua
rter
Par
ticu
lar
Cat
egor
y
Min
QA
B
Non
Mai
nten
ance
C
harg
es
IDB
I B
ank
Not
Ava
ilab
le
Not
Ava
ilabl
e
NA
Del
iver
y
NA
NA
UT
I B
ank
Bus
ines
s A
dva
nta
ge
Ava
ilabl
e up
to R
s.1l
akh
per
day
Rs.
125
per
pick
up
per
day
Rs.
400
per
mon
th
{1
visi
t per
day
}
Ava
ilabl
e up
to R
s.1
lakh
pe
r da
y, R
s.12
5 pe
r vi
sit
per
day
---
73
ICIC
I B
ank
Cla
ssic
Ser
vice
Not
Ava
ilabl
e
Rs.
25 p
er V
isit
Rs.
130
no th
ird
part
y pa
ymen
t by
self
che
que
only
& a
lim
it o
f R
s.2
lakh
Rs.
30 p
er V
isit
HD
FC
Ban
k
Pre
miu
m
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Ser
vice
Not
Ava
ilabl
e
Par
ticu
lars
Cat
egor
y
Pic
k U
p
Cas
h P
ick
up
Che
que/
Doc
umen
t
Cas
h
Dia
l a D
D [
DD
cha
rges
w
ill b
e as
app
licab
le]
IDB
I B
ank
Not
Ava
ilab
le
PH
ON
E B
AN
KIN
G
NA
NA
NA
NA
UT
I B
ank
Bus
ines
s A
dva
nta
ge
Fre
e
At n
o ex
tra
cost
Cou
rier
cha
rges
Fre
e
74
ICIC
I B
ank
Cla
ssic
Fre
e
At n
o ex
tra
cost
*
Onl
y co
urie
r ch
arge
s
Rs.
20 p
er c
harg
es
HD
FC
Ban
k
Pre
miu
m
Fre
e*
At n
o ex
tra
cost
*
Rs.
50
Fre
e*
75
SE
RV
ICE
S :
- C
HA
NN
EL
SE
RV
ICE
S
* A
ccou
nt w
hich
hav
e no
t mai
ntai
ned
the
requ
ired
AQ
B in
the
prev
ious
qua
rter
, will
be
char
ged
Rs.
25 f
or e
ach
tran
sact
ion
done
thro
ugh
a ph
one
Par
ticu
lars
Cat
egor
y
Acc
ount
rel
ated
info
rmat
ion
Req
uest
for
a c
hequ
e bo
ok m
ake
a F
.D. S
top
paym
ent R
eque
st
Dra
ft c
harg
es/ M
anag
ers
char
ges
Fax
-a-s
tate
men
t
76
AC
CO
UN
T S
TA
TE
ME
NT
:
IDB
I B
AN
K
NA
NA
NA
NA
ST
AN
DIN
G I
NS
TR
UC
TIO
NS
:
NA
NA
UT
I B
AN
K
Fre
e ---
Fre
e ---
Rs.
100
per
stan
ding
in
stru
ctio
n
---
ICIC
I B
AN
K
Fre
e
Rs.
500
per
quar
ter
Fre
e
Rs.
50 p
er s
tate
men
t
---
---
HD
FC
BA
NK
Fre
e
Rs.
1000
per
yea
r
Fre
e*
Add
ition
al C
opy
Rs.
25/1
000
Set
ting
up R
s.15
0 pe
r tr
ansa
ctio
n R
s.25
+
rem
ittan
ce c
harg
es.
Up
to 1
yea
r ol
d R
s.12
5/st
M
ore
than
1 y
ear
Old
R
s.50
/st
Par
ticu
lars
Mon
thly
Wee
kly
Dai
ly (
thro
ugh
e-m
ail)
Dai
ly (
hard
cop
y)
One
tim
e se
t up
char
ges
Dup
licat
e st
atem
ent
77
PA
YM
EN
TS
:-
IDB
I B
AN
K
Not
Ava
ilab
le
NA
CO
LL
EC
TIO
NS
:-
NA
Fre
e
UT
I B
AN
K
Bu
sin
ess
Ad
van
tage
Out
side
Net
wor
k is
sued
fr
om h
ouse
bra
nch
(Any
am
t.sub
.to d
aily
lim
its s
et
up b
y co
rres
pond
ent
Ban
k) R
s.20
5 pe
r R
s.10
00 M
in R
s.30
Upt
o R
s.75
,000
per
day
R
s.3.
5/10
00
Fre
e
ICIC
I B
AN
K
Cla
ssic
Dra
wn
on
corr
espo
nden
t B
anks
rs.
250
per
Rs.
100
or M
in
Rs.
40
Upt
o R
s. 2
5,00
0 p.
m. F
ree F
ree
78
HD
FC
BA
NK
Pre
miu
m
Rs.
50+
char
ges
as u
nder
Upt
o R
s.50
0 R
s.10
Abo
ve R
s.50
0-10
00 R
s.15
Abo
ve R
s.10
00-5
000
Rs.
25A
bove
Rs.
5000
-100
00 R
s.30
Abo
ve R
s.10
,000
Rs3
/100
0 or
par
t the
reof
Abo
ve R
s.1
Lak
h R
s.2/
1000
or
ther
eof
Min
. Rs.
300
Upt
o R
s.50
,000
per
day
Rs.
1.5/
1000
Min
Rs.
50 A
bove
Rs.
50,0
00 p
er d
ay R
s.3.
5/10
00
Fre
e
79
Par
ticu
lars
Cat
egor
y
Cas
h &
loca
l Che
ques
Cas
h D
epos
it
Loc
al C
hequ
es
CURRENT ACCOUNT CATEGORY III
In today's changing business requirements, we need to transfer funds across
cities, and time is of the essence. HDFC Bank Trade Current Account gives us the power
of inter-city banking with a single account. From special cheques that get treated at par
with local ones in any city where we have a branch, to free inter-branch transfers of up to
25 lakhs, our priority services have become the benchmark for banking efficiency.
The Advantages
• Convenient Inter-city banking across 170 cities:
Bank’s cheques are treated at par with local cheques and get cleared within 2
days instead of 7 for national cheques
• FREE Funds Transfer. Huge Savings . We can transfer funds* absolutely FREE
across all locations,
80
• Easy cash deposit and withdrawal . We can avail of the service FREE, at home
branch, as per the branch's discretion. At non-home branches, we can withdraw
cash up to 50,000/-, but cannot deposit cash.
• FREE Demand Drafts (without any limit) payable at Mumbai, Delhi, Kolkata,
Chennai, Ahmedabad, Bangalore, Bhopal, Chandigarh, Jaipur, Hyderabad,
Nagpur and Trivandrum.
At all other locations in the HDFC Bank network, demand drafts of value up to
Rs. 10 lakhs per day are available FREE. Available free only from Home Branch. In a
quarter 30 such drafts are FREE.
• FREE outstation cheque collection. Collection of cheques drawn on HDFC
Bank locations is at no extra cost and crediting to our account will be done on the
4th working day for Metros and 6th working days for other HDFC Bank
locations, subject to realisation. For non-HDFC Bank locations, it is at a fee of
only Rs. 4/- per Rs. 1,000/-, min Rs 25 plus Rs 25 per cheque as courier charges.
• FREE ATM. Debit Card
• FREE Net Banking.& Phone banking.
81
• Fees:
To avail of the above facilities, all you need is an Average Quarterly Balance
(AQB) of Rs. 40,000/- per quarter,
non-maintenance of which entails: AQB less than Rs.40,000/-, there is a service charge of
Rs.1,200/- per quarter.
82
IDB
I B
ank
Sp
ecia
l
50,0
00
Rs.
1200
per
Q
uart
er
UT
I B
ank
Not
Ava
ilab
le
NA
NA
ICIC
I B
ank
Pre
miu
m
Rs.
50,0
00
Bel
ow 2
5,00
0 R
s.65
0 p.
q.B
elow
37,
500
Rs.
450
p.q.
Bel
ow 5
0,00
0 R
s.20
0 p.
q.
IDB
I B
AN
K
Sp
ecia
l
Rs.
50,0
00 √ √ √ √ √ √ √ √ √ √ √
UT
I B
AN
K
Not
Ava
ilab
le
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
ICIC
I B
AN
K
Pre
miu
m
Rs.
50,0
00 √ √ √ √ √ √ √ √ √ √ √
HD
FC
BA
NK
Tra
de
Rs.
40,0
00 √ √ √ √ √ √ √ √ √ √ √
Par
ticu
lars
Cat
egor
y
Min
QA
B
One
AT
M c
ard
per
Acc
ount
Mon
thly
Sta
tem
ent
Pho
ne B
anki
ng
Net
Ban
king
Any
whe
re B
anki
ng
Doo
rste
p B
anki
ng F
acili
ty
Pay
ord
er &
DD
’s
Upc
ount
ry C
hequ
e C
olle
ctio
n
Mul
ticity
Che
que
Deb
it C
ard
Mob
ile B
anki
ng
83
HD
FC
Ban
k
Tra
de
Rs.
40,0
00
Rs.
1200
per
Qua
rter
Par
ticu
lar
Cat
egor
y
Min
QA
B
Non
Mai
nten
ance
C
harg
es
IDB
I B
ank
Sp
ecia
l
Pic
k U
p
Ser
vice
Not
Ava
ilabl
e
Dai
ly V
isit
Rs.
500
p.m
.# Del
iver
y ---
# O
nly
for
Acc
ount
res
iden
t in
Mum
bai,
Del
hi, C
alcu
tta, C
henn
ai, P
une,
A
hmad
abad
, Hyd
erab
ad &
Ban
galo
re.
UT
I B
ank
Not
Ava
ilab
le
NA
NA
NA
ICIC
I B
ank
Pre
miu
m
Rs.
130
limit
of
Rs.
1 la
kh p
er d
ay a
t bas
e br
anch
onl
y.
Rs.
25 p
er V
isit
Rs.
25 p
er v
isit
84
HD
FC
Ban
k
Tra
de
Ser
vice
Not
Ava
ilabl
e
Dai
ly V
isit
Rs.
500
p.m
.#
---
Par
ticu
lars
Cat
egor
y
Cas
h P
ick
up
Che
que/
Doc
umen
t
DD
& P
O C
hequ
e
IDB
I B
ank
Spec
ial
PH
ON
E B
AN
KIN
G
Fre
e*
At n
o ex
tra
cost
*
At n
o ex
tra
cost
*
At n
o ex
tra
cost
*
UT
I B
ank
Not
Ava
ilab
le
NA
NA
NA
NA
85
ICIC
I B
ank
Pre
miu
m
Fre
e*
At n
o ex
tra
cost
*
At n
o ex
tra
cost
*
At n
o ex
tra
cost
*
HD
FC
Ban
k
Tra
de
Fre
e*
At n
o ex
tra
cost
*
At n
o ex
tra
cost
*
At n
o ex
tra
cost
*
86
SE
RV
ICE
S :
- C
HA
NN
EL
SE
RV
ICE
S
* A
ccou
nt w
hich
hav
e no
t mai
ntai
ned
the
requ
ired
AQ
B in
the
prev
ious
qua
rter
, will
be
char
ged
Rs.
25 f
or e
ach
tran
sact
ion
done
thro
ugh
a ph
one
Par
ticu
lars
Cat
egor
y
Acc
ount
rel
ated
info
rmat
ion
Req
uest
for
a c
hequ
e bo
ok m
ake
a F
.D. S
top
paym
ent R
eque
st
Dra
ft c
harg
es/ M
anag
ers
char
ges
Fax
-a-s
tate
men
t
87
PA
YM
EN
TS
:-
IDB
I B
AN
K
Sp
ecia
l
Cas
h &
Loc
al C
hequ
es
NA
NA
NA
NA
UT
I B
AN
K
N.A
.
NA
NA
NA
NA
88
ICIC
I B
AN
K
Pre
miu
m
Fre
e; w
ithou
t lim
it f
or s
elf
cheq
ues.
DD
pay
able
at
Cat
A:-
Fre
eC
at B
:-(f
ree
upto
Rs.
4 la
kh p
er d
ay)
0.40
/100
0 M
in R
s.20
Cat
C:-
Rs.
1.5/
1000
Min
Rs.
25D
raw
n on
cor
resp
onde
nt b
anks
/oth
er b
anks
Rs.
2.25
/100
0 M
in.R
s.30
/-
89
HD
FC
BA
NK
Tra
de
Fre
e; w
ithou
t lim
it f
or s
elf
cheq
ues.
Max
. of
Rs.
50,0
00/ T
ran.
Fre
e
Fre
e w
ithou
t val
ue c
apF
ree
Upt
o 10
lakh
s pe
r da
y ac
coun
tR
s.10
0 pe
r in
stru
ctio
n
90
Fre
e
Rs.
50,0
00 p
er d
ay F
ree
Dra
wn
on B
ranc
h L
ocat
ion:
-O
n R
BI
loca
tion
On
SB
I lo
catio
n(A
bove
this
@ R
s.50
/Rs.
1000
on
full
draf
t am
ount
min
.Rs.
25)u
pto
30,D
Dp.
q. is
fre
eF
orei
gn c
urre
ncy
dem
and
draf
t
91
Par
ticu
lars
Cat
egor
y
Cas
h w
ithdr
awal
at
base
bra
nch
Loc
al C
hequ
es
Cas
h w
ithdr
awal
at
non-
base
DD
CURRENT ACCOUNT CATEGORY IV
In today's fast-paced business, we frequently need to transfer funds in and
across cities, and time is of the essence. HDFC Bank plus Current Account gives us the
power of inter-city banking with a single account.
From special cheques that get treated at par with local ones in any city where bank
have a branch, to free inter-branch transfers of up to 100 lakhs,priority services have
become the benchmark for banking efficiency. Read on to know the powerful plus points
of the HDFC Bank plus Current Account.
92
The Advantages
• Convenient Inter-city banking across 166 cities:
Bank’s cheques are treated at par with local cheques and get cleared within 2 days
instead of 7 for national cheques. They also save nearly 75% of what we would
normally spend on Demand Drafts.
• FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely
• FREE Easy cash deposit and withdrawal.
• FREE Demand Drafts (without any limit)
• FREE cheques and documents pick-up once a day
• Delivery of Demand Drafts/Pay Orders
Upto Rs. 3 lakh as well as cash pick-up and delivery
Up to Rs. 1 lakh is available in 4 metros at a nominal fee
• FREE outstation cheque collection.
Collection of cheques drawn on HDFC Bank locations is at no extra cost and
crediting to our account will be done on the 4th working day for Metros and 6th working
days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank
93
locations, it is at a fee of only Rs. 4/- per Rs. 1,000/- plus Rs 25 per cheque as courier
charges
• FREE ATM. Debit Card.
• FREE Net Banking for inquiry
Fees
To avail of the above facilities, all we need is an Average Quarterly Balance (AQB) of
Rs. 1,00,000/- per quarter,
non-maintenance of which entails:
AQB less than 1 lakh and upto Rs.50,000/-, there is a service charge of
Rs.1,500/- per quarter AQB less than Rs.50,000/-, there is a service charge of Rs.6,000/-
per quarter.
94
IDB
I B
ank
Bro
nze
Rs.
100,
000
Rs.
50k≤
100k
Rs.
2,50
0p.q
.B
elow
50k
Rs.
4,00
0 p.
q.
UT
I B
ank
Bu
sin
ess
Cla
ssic
Rs.
100,
000
Rs.
50k≤
100k
Rs.
1500
p.q.
Bel
ow 5
0k R
s.25
00 p
.q.
IDB
I B
AN
K
Bro
nze
Rs.
100,
000 √ √ √ √ √ √ √ √ √ √ √
UT
I B
AN
K
Bu
sin
ess
Cla
ssic
Rs.
100,
000 √ √ √ √ √ √ √ √ √ √ √
ICIC
I B
AN
K
Gol
d
Rs.
100,
000 √ √ √ √ √ √ √ √ √ √ √
HD
FC
BA
NK
Plu
s
Rs.
100,
000 √ √ √ √ √ √ √ √ √ √ √
Par
ticu
lars
Cat
egor
y
Min
QA
B
One
AT
M c
ard
per
Acc
ount
Mon
thly
Sta
tem
ent
Pho
ne B
anki
ng
Net
Ban
king
Any
whe
re B
anki
ng
Doo
rste
p B
anki
ng F
acili
ty
Pay
ord
er &
DD
’s
Upc
ount
ry C
hequ
e C
olle
ctio
n
Mul
ticity
Che
que
Deb
it C
ard
Mob
ile B
anki
ng
95
ICIC
I B
ank
Gol
d
Rs.
100,
000
≤50,
000
Rs.
1300
p.q
.>
50k
to ≤
75k
Rs.
875
p.q.
>75
k to
<10
0kR
s.45
0 p.
q.
HD
FC
Ban
k
Plu
s
Rs.
100,
000
Upt
o 50
k R
s.15
00B
elow
50k
Rs.
3000
96
Par
ticu
lar
Cat
egor
y
Min
QA
B
Non
Mai
nten
ance
C
harg
es
IDB
I B
ank
Bro
nze
Pic
k U
p
Ava
ilabl
e up
to R
s.1l
akh
per
day
Rs.
125
per
pick
up
per
day
Ava
ilabl
e up
to R
s.1l
akh
per
day
Rs.
125
per
pick
up
per
day
Del
iver
y
Upt
o R
s.1
lakh
/ day
125/
per
day
pick
up/
day
---
UT
I B
ank
Bu
sin
ess
Cla
ssic
Ava
ilabl
e up
to R
s.1l
akh
per
day
Rs.
125
per
pick
up
per
day
Rs.
400
pick
up
per
Mon
th, I
vis
it p
er d
ay
Upt
o R
s.1
lakh
/ day
125/
per
day
pick
up/
day
---
97
# O
nly
for
Acc
ount
res
iden
t in
Mum
bai,
Del
hi, C
alcu
tta, C
henn
ai, P
une,
Ahm
adab
ad, H
yder
abad
&
Ban
galo
re.
ICIC
I B
ank
Gol
d
Rs.
130
limit
of
Rs.
1.5
lakh
per
day
at
bas
e br
anch
onl
y.
Rs.
130
limit
of
Rs.
1.5
lakh
per
day
at
bas
e br
anch
onl
y.
Rs.
130,
No
thir
d pa
rty
paym
ent,
by s
elf
cheq
ue &
lim
it o
f R
s.2
lakh
Rs.
20/ v
isit
HD
FC
Ban
k
Plu
s
Upt
o R
s.1
lakh
/ 100
per
vis
it
One
vis
it da
ily F
ree
Ext
ra p
ick
up R
s.50
per
vis
it
Upt
o R
s.1
lakh
/ vis
it R
s.10
0/vi
sit
Upt
o R
s.3
lack
Rs.
25/ v
isit
Par
ticu
lars
Cat
egor
y
Cas
h P
ick
up
Che
que/
Doc
umen
t
Cas
h
Dai
l a D
D/P
O/ C
hequ
e D
D
Cha
rges
app
licab
le
98
SE
RV
ICE
S :
- C
HA
NN
EL
SE
RV
ICE
S
IDB
I B
ank
Bro
nze
PH
ON
E B
AN
KIN
G
Fre
e
At n
o ex
tra
cost
At n
o ex
tra
cost
At n
o ex
tra
cost
UT
I B
ank
Bus
ines
s C
lass
ic
Fre
e
At n
o ex
tra
cost
At n
o ex
tra
cost
At n
o ex
tra
cost
ICIC
I B
ank
Pre
miu
m
Fre
e
At n
o ex
tra
cost
At n
o ex
tra
cost
At n
o ex
tra
cost
HD
FC
Ban
k
Tra
de
Fre
e
At n
o ex
tra
cost
At n
o ex
tra
cost
At n
o ex
tra
cost
99
Par
ticu
lars
Cat
egor
y
Acc
ount
rel
ated
info
rmat
ion
Req
uest
for
a c
hequ
e bo
ok m
ake
a F
.D. S
top
paym
ent R
eque
st
Dra
ft c
harg
es/ M
anag
ers
char
ges
Fax
-a-s
tate
men
t
Savings Account
Presenting the only e-Age Savings Account that keeps pace with our growing needs. It is
a unique savings account in India, which helps us withdraw or deposit cash through wide
network of branches and ATMs acrossIndia.
Enjoy the comforts of FREE Phone Banking, Mobile Banking and Net Banking from
practically anywhere, anytime with our savings account.
To use our International Debit Card to shop at over 80 lakh establishments in 140
countries. Pay our electricity, mobile phone and telephone bills through the phone,
Internet or the ATM with the unique Bill Pay Facility. All this is ours for a minimum
balance of just Rs. 5000/-.
Additionally we get:
100
• 3.50% interest per annum* credited to our account, at quarterly intervals.
* We gain this interest based on the minimum balance in the account between the
10th and the last day of the month and credited to our account every quarter (March
31, June 30, September 30 and December 31)
• Statements are mailed every quarter, beginning March 31st.
Monthly statements, duplicate statements and certificate of balance are also
available at a nominal fee.
• Fund Transfers & Demand Drafts
Free Funds transfers to another HDFC Bank account in any city/branch. Demand
draft available at nominal charges.
* All DD/FT requests should be accompanied by a self signed cheque for the amount
of DD/FT desired favoring,"HDFC Bank Ltd." or "You".
• FREE personalized cheque book for enhanced security.
What's more we can also avail of:
• Safe deposit lockers in different sizes,
• Sweep-In Account
101
Supersaver Account
We can transfer a part of our Fixed Deposit funds into our Savings Account without
breaking the Fixed Deposit or losing interest on it.
Fees
We can open our Savings Account with a minimum deposit of only Rs. 5,000/-. *
Alternatively, we automatically gain access to a zero balance Savings Account, when we
open a Fixed Deposit for Rs. 50,000/-. When we select this option, we are not charged a
service fee, even if we are unable to maintain an average balance of
Rs. 5,000/-.* our minimum average quarterly balance maintained must be Rs. 5,000/-. If
our minimum average quarterly balance is less than Rs. 5,000/- a service charge of Rs.
750/- will be levied per quarter.
102
103
SE
RV
ICE
S
IDB
I B
AN
K
Rs.
5000
Rs.
750
p.q.
NIL
NIL
Bef
ore
6 m
onth
s R
s.10
0. A
fter
6
mon
ths
NIL
Qua
rter
ly F
ree
Mon
thly
Rs.
200
p.q.
---
UT
I B
AN
K
Rs.
5000
Bet
250
0-50
00:-
300,
belo
w 2
500
Rs.
500
NIL
NIL
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ore
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onth
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fter
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ly F
ree
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p.q.
---
ICIC
I B
AN
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Rs.
5000
Rs.
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p.q.
NIL
NIL
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Qua
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ly F
ree
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Rs.
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er P
age
IDB
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0 √ × √ √ √ √ √ √ √ √ √
UT
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FC
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--- √ √
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104
HD
FC
BA
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Rs.
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. A.Q
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hequ
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ser
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tem
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licat
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tate
men
t
105
CHAPTER- IV
DATA ANALYSIS AND INTERPRETATION
106
DATA ANALYSIS
I have done a survey regarding the selection of bank. This survey does not include any
questionnaire or any big list of questions. This was a simple survey that includes only
three simple questions i.e.
• In which bank do you want to open an account whether it is saving or categories
of current account.
• What is your occupation ?
• What is the reason for selecting the particular bank i.e.
In this survey we have given the option for the following banks i.e.
• HDFC BANK
• ICICI BANK
• UTI BANK
• IDBI BANK
Sample Size : - 100
107
Result of the survey is as follows :-
Question 1.
In which bank do you want to open an account whether it is saving or categories of
current account?
40% people said that they can’t say anything without knowing the services of the
banks. Remaining 60% people have given their opinion.
IDBI BANK13%
ICICI BANK 21%
UTI BANK8%
HDFC BANK18%
CAN'T SAY40%
HDFC BANK ICICI BANK UTI BANK IDBI BANK CAN’T SAY
18 21 08 13 40
108
Question 2.
What is your occupation?
BUSINESSMEN35%
SERVICEMEN65%
BUSINESSMEN
SERVICEMEN
BUSSINESSMEN SERVICEMEN35% 65%
109
Question 3 :-
What is the reason for selecting the particular bank ?
Reason for choosing particular bank is the name & goodwill of the bank. Most of the
people have banks customer due to the goodwill & its oldness. Some of the respondents
have their account in banks they choose so results are as follows.
36
18
6
0
5
10
15
20
25
30
35
40
GOODWILL SERVICES NEARNESS
Out of 60%; 36(60%) people have selected the bank due to its goodwill,
18(30%) people have selected it due to its services & 06(10%) people have selected it
due to nearness or some relationship with banks employees so that their work can easily
be done.
110
FINDINGS
As we have seen that all the 4 banks are providing almost the same kind of services
to their customers in somewhat more or less numbers. I have done the comparison on the
basis of service charges different banks are charging from their following interpretation is
drawn :-
• ICICI Bank proves itself the best bank among the 4 banks in Muzaffarnagar(U.P)
Because it is providing the best and some extra services and benefits to its
customers in comparatively less charges.
• HDFC Bank got 2nd position because it has less number of product range than
ICICI Bank and in some categories of Current A/C some services are not
providing by it.
• UTI Bank got third rank as it is better than each other in some offerings and
benefits.
• IDBI Bank got 4th position as it has not providing much more option to customers
in investing their money. It has only few categories of current a/c and its charges
very high.
111
Conclusion
Conclusion of study reveals many facts about the bank. Overall conclusion is as follows:-
HDFC bank is a well known bank.
Offers attractive schemes to consumers with competitive charges which pull
them to avail the services.
Conclusion about services and both favorable and unfavorable Services
and charges prove favorable for the services with which it is proving good services in low
charges or charges equal to the charges of the main competitor. And proves unfavorable
for the services and products not providing by it while providing by any other leading
bank. For the example HDFC bank is not providing the service of home delivery and
collection with current a/c category-1 while other banks are providing the same service
by charging minimum charges. This could prove unfavorable to bank as this service can
attract customers.
To conclude at last I would conclude HDFC bank is a bank, which
provides attractive services, it has got a very good name in the market. I wish that HDFC
bank keep up its name & grow with a great speed. It was such a grateful opportunity to
get training in such a renowned bank.
112
Limitations
1. There is time constraint for me.
2. Not exact & true information given by people.
3. Inadequate data.
4. It is tough to take appointment.
5. The members of the bank are loosing trust towards the bank due to less concern
attitude of its head office.
6. HDFC are not properly communicating about the products and schemes to the
customers.
7. HDFC are less motivating towards bankers to sale their product
8. Frequent changes in schemes make bankers & customers confused.
113
CHAPTER V
SUGGESTIONS AND
RECOMMENDATION
114
SUGGESTION
As HDFC is providing very good services in terms of the money transaction but
they are not having their ATM’s in comparison to the other banks if we consider
only in Muzaffarnagar(U.P) then ICICI is having 3 ATM’s but HDFC is having
only 1 ATM’s. So HDFC should increase their ATM’s services.
HDFC bank is having very good policy for the ARMY but they are not having
much concentration on the saving a/c then the ICICI bank so HDFC should make
some special arrangement for the ARMY saving a/c.
HDFC is not having their Internet service in a good manner then ICICI & other
banks as ICICI is providing the bill pay facility through internet but HDFC is not
having. So HDFC should appoint a team who can make this facility batter.
115
Third Party Pay is a major issue for the HDFC bank because they only having self
Pay facility & customer want the “Third Party Pay”. So HDFC also consider this
point.
HDFC bank is not having more categories in Current a/c then ICICI bank.
The last but not least HDFC bank’s working hour they close their bank at 3.30 but
all other bank providing the facility up to 7-8 pm.
Questionnaire
Name of the respondent: .……………………………………………………..
Contact No: ………………………………………………………
Address: ………………………………………………………
………………………………………………………
• In which bank do you want to open an account whether it is saving or
categories of current account?
……………………………………………………………………………………
…………………………………………
• What is your occupation ?
………………………………………………………………………………………
……………………………………………….
• What is the reason for selecting the particular bank ?
116
………………………………………………………………………………………
………………………………………
• Which account you want to open, Saving or Current?
………………………………………………………………………………………
………………………………………………
• If Saving or Current ,Why?
………………………………………………………………………………………
………………………………………………
• Are you satisfied with the bank’s new scheme?
………………………………………………………………………………………
………………………………………………
• Do you want to continue with the bank?
………………………………………………………………………………………
………………………………………………
• Have you any A/C with other bank?
………………………………………………………………………………………
………………………………………………
• Are you satisfied with other bank Yes/No?
………………………………………………………………………………………
117
………………………………………………
BIBLIOGRAPHIES
BOOKS:
• “Kothari C.R.” Research Methodology in Management 2nd edition.
• “Beri G.C.” Research Methodology 3rd Edition.
• Annual reports of HDFC
MAGAZINES:
• Business Today
• Business World.
INTERNET WEBSITE
• www.google.com
• www.hdfcbank.com
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119