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A PROGRAMFOR THE PREMIER COLLISIONSHOP

ELITE MEMBER PROGRAMS

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When a caller is placed on hold, there is always an inherent risk of losing a sale or customer forever. The answer to these lost opportunities is a professionally produced telephone on-hold message program.

Imagine the possibilities of what you can tell your callers while they are waiting: Product information, hours, products, services and/or current promotions you are providing. An on-hold message program is like having a customer service staff that never takes a coffee break or day off.

Features• Each production includes audio messages with details about your

company, products, or services• Receive professional script writing from experts in writing small business

marketing copy• Choose from a wide selection of voice actors and licensed music• A typical recording has 8–10 unique messages about the business

Benefits• Reduce caller hang-ups while cross-marketing products or services• Inform and retain callers by getting the right message, to the right person, at the

right time• Replace “dead air” or silence on-hold and provide a professional sound to both large and

small phone systems• Improve sales of products or services mentioned in the messages

Contact Stu Ginsberg at 800-789-4619, ext. 1117 or stu@omgnational.com.

TELEPHONE ON-HOLD MESSAGES

The IMPACT Elite Member program provides unique marketing and business programs for collision shops. If you are looking for ways to improve and grow your business you want to be an IMPACT Elite member. IMPACT offers unique tools that will enable you to better compete with national chains. We

will help you improve profitability, attract new customers and keep existing customers coming back. These programs are outlined in the following pages.

As an IMPACT Elite Member you will receive many programs and benefits. We provide you with many choices. We encourage you to pick and choose those programs that will work for you and help improve

and grow your business and profits.

Visit us at: www.rda-impact.com

To learn more about IMPACT Elite Member Programs, contact:Melissa Jolls at (908) 251-5713 or meljolls@earthlink.net

ELITE MEMBER PROGRAMS

www.rda-impact.com

Presence and Reputation Are Paramount for the Forward Thinking, AGGRESSIVE Marketer. Today’s directory sites ARE the NEW Yellow Pages. POWERFUL EXPOSURE is yours to claim!

Word-of-mouth advertising is still the best kind. Today, word-of-mouth is happening; on-line! With review and directory sites at the forefront, OMG will show you how to bring it all together in today’s transparent marketing society. Our system also integrates social media sites like Facebook, Twitter, Google+ and your own website. It’s a win-win addition to any savvy, online marketing plan.

OMG’s Reputation Intelligence Will:• Create consistent and market specific social media posts,

building your social “fan” base• Develop and enhance your search, directory and review

listings• Answer and address negative posts using best practices and

driving down negative reviews• Encourage positive reviews with proven strategies

Frequently Asked QuestionsI have good website rankings, why do I need Reputation Intelligence?Traditional search marketing puts you at the whim of Google’s algorithms. Enhancing your presence with OMG’s Reputation Intelligence is a sound investment in your online presence as the results are permanent.

Do reviews really matter?A recent Yellow Pages direct study showed that up to 90% of product and service searches now begin online. A series of solid, positive reviews can make that next sale, whereas negative posts may kill it.

How do you do it?Using proprietary software and trained, certified Reputation Advisors, OMG will work with you on a strategy that matches your online marketing goals and objectives. We realize that no two businesses are the same and we adjust our strategy accordingly.

Special OfferFor a FREE Visibility Report and an FREE analysis to see if your website is mobile-friendly, contact Stu Ginsberg at 800-789-4619, ext. 1117 or stu@omgnational.com.

REPUTATION INTELLIGENCE

ELITE MEMBER PROGRAMS

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CUSTOM WEBSITES

Stop Copying, Matching, Duplicating...whatever you want to call it.

Estify copies paper insurance estimates into CCC One, Mitchell UltraMate, and Audatex Estimating. Just upload any estimate you need copied to the Estify website, select the estimating system, and it will be copied for you. You can start with any estimate and get it copied no matter if it is from one system to a different system all in 30 minutes*.

*30 minutes is the average processing time over all estimates. Larger files and more complex files may require additional time.

Use this Promo Code for your member discount IMPACT15. www.estify.com

ESTIFY TRANSFER

Decades ago, advertising in the Yellow Pages and local newspapers was your only option to promote your business. Today, the Internet is where you need to be...and it’s important to make sure that your website tells your story and captures the attention of your audience quickly! OMG National has years of experience in building websites and developing online marketing for collision repair facilities. Their custom designed sites include several critical components to ensure Google and other local search engines include your site in their local search results. Make sure your site is “mobile-friendly” - a must in today’s world of smart phones and tablets. You’ll have customized forms, Google Maps for navigation and “click-to-call” from all smart phones. OMG’s creative design and programming crew will also ensure that your work is showcased using a dynamic image gallery. And of course, no site is complete without a strong call-to-action, telling visitors exactly what you want them to do! Whether you are in the market for your very first website or looking to update your existing site, call Stu Ginsberg at 800-789-4619 ext. 1117 or stu@omgnational.com.

ELITE MEMBER PROGRAMS

www.rda-impact.com

The Digital Lobby platform is a point-of-sale marketing program that utilizes the latest web, communications, mobile and presentation technology to turn any flat panel TV, touch screen tablet or monitor, Apple or Android smart phone into a powerful sales, marketing, advertising, communication, entertainment, education and connectivity solution for collision shops.

The Digital Lobby platform will improve upsells, customer service, customer engagement, and interaction while reducing perceived wait time and printing costs. It will also enhance your shop’s image while staying connected with your customer via their smart phone.

AutoShopTVAutoShop TV helps shops enhance their lobbies and waiting rooms. Eliminate or replace old, outdated paper-based service and pricing menu boards, announcements, special offers and more with a more engaging, educational and entertaining digital platform simply added to existing televisions or monitors. AutoShop TV makes it easy and quick to share a shop’s labor rates, service descriptions, shop and employee certifications, special promotions, partnerships, affiliations and more. Shop’s can even use AutoShop TV to create their own in-house television channel.

AutoShop KioskAutoShop Kiosk helps consumers engage, interact and communicate with the shop. Android, Apple

tablets or touch-screen monitors on a shop’s counter lobby tables or specialized table kiosks allow a consumer to check out a shop’s certifications, service offerings, special promotions, online reviews, insurance partnerships, download the shop’s mobile app, utilize QR codes, take a shop tour and more.

AutoShop AppsAutoShop Apps helps the shop to “own” real estate on, and stay connected to, their customer’s smart phones. Apple and Android mobile apps can be utilized by shops to make it easier for customers to request appointments, tap to call, get directions, download and receive special offers and more!

For more information about the Digital Lobby platform, call 858-547-8697 or e-mail sales@emarketingsherpas.com.

DIGITAL LOBBY

ELITE MEMBER PROGRAMS

www.rda-impact.com

GMG EnviroSafe is a complete hazardous compliance company. They have a comprehensive, integrated service that will assists collision shops to address OSHA, EPA,and DOT issues on the federal, state, and local levels.

Benefits you will receive using The Compliance Department™ include:a. Save Money – Generate a return on their services because of cost reductions from fewer injuries,

claims, time off, work comp premiums, penalties, fines, training programs, equipment certifications, first aid, and waste disposal. These savings are tangible, hard dollars.

b. Reduce Risk – Many businesses are not prepared for a major liability such as an employee injury, lawsuit, fire, etc. This program pro actively identifies potential liabilities and puts processes in place to minimize or even eliminate where possible.

c. Demonstrate Concern – A shop owner easily conveys their concern for their employees’ well-being, the community they serve, and the environment by using their services to monitor work conditions and waste streams.

d. Gain Expertise – Regulations are complex. Very few body shops are experts on these regulations and how they will change in the future. This program adds a management process and expert resources to the company at much less the cost of hiring staff to handle internally.

e. Simplify Your Business – The collision repair business is a difficult, complex business. Having EnviroSafe as an effective part of your organization allows you to focus on your core competencies rather than being distracted or ignoring compliance issues impacting your business.

HAZARDOUS COMPLIANCE COMPANY FOR COLLISION SHOPS

TRAINING WEBINARS FOR COLLISION SHOPSYouTube Webinar Training Library• Better Understanding Credit Card Processing• OSHA: The Regulatory Issues We Face Today• EPA 6H Compliance & Painter Certification• I-CAR Training on Aluminum Repairs, Are You Ready?• How to Avoid the Top 5 Citations in Shops Today• Aluminum F150, What You Need to Know to Get Your Shop Ready• Norton Best Practices Seam Sealers (I-CAR Credit)• Norton Body Panel Refinishing (I-CAR Credit)• Norton Paint Refinishing Training (I-CAR Credit) • Better Blue Printing• I-CAR, Aluminum Training Courses you will need for F150 Repairs• How to Compete Against the MSOs• What’s New from SATA, and How it Helps Efficiency• Preparing for the Future• Safety Equipment Requirements for Body Shops• Paint and Material Profitability by BASF• Mastering Implementation

IMPACT Elite Members receive notification of upcoming webinars, as well as, access to existing webinars that are posted on YouTube: www.youtube.com/results?search_query=RDA%2FIMPACT.

ELITE MEMBER PROGRAMS

Results-based marketing solutions for the collision shops.

Phoenix Solutions Group Specializes in the collision industry and has delivered all-inclusive marketing products, which provide increased sales to every committed member.

Phoenix Solutions Group will help you:• Optimize your customer’s satisfaction• Develop customer loyalty programs with amazing results• Understand and enhance your customer’s

repair experience• Utilize comprehensive analytical monthly reports• Highly experienced customer satisfaction consultants

The IMPACT savings4members™ program provides access to an online marketplace full of discounted business services to reduce members’ daily operational expenses.

As an IMPACT Elite member you can save on shipping, payroll processing through ADP, payment processing, and office supplies to wireless services, tires, industrial supplies, uniforms, financing and more. Below are the programs available through the IMPACT savings4members™ Marketplace:

IMPACT SAVINGS 4 MEMBERS

PHOENIX SOLUTIONS GROUP

www.rda-impact.com

For more information:• Visit: https://impact.savings4members.com/programs/ExternalSuper.spr• Call: 844-346-3746 to speak to a Savings Consultant• Email: info@savings4members.com

ELITE MEMBER PROGRAMS

Tracking your staff ’s training and certifications to meet various network requirements can be confusing and frustrating, but more importantly the hidden cost of staff time to track, follow up and maintain can be staggering. Eliminate the frustration and minimize this costly expense, by turning your training management challenges over to Automotive Training Coordinators LLC. Services include: • Coordination all year to eliminate last minute rush to complete • Identification of training and certification requirements by staff role • Identify upcoming training and certification opportunities for

individual employees • Identify training options to maximize your training dollar • Register employees into needed classes and events • Follow up to ensure employee training and credit was achieved • Assist in ensuring all training requirements have been satisfied • Complete necessary applications in a timely manner to eliminate

network disruptions • Record and track equipment • HAP 6H requirement tracking

Call today and mention you are an IMPACT Elite Member to receive our special pricing. Call: 630-881-7945 or e-mail: info@automotivetrainingcoordinators.com.

For more information visit their website at: www.automotivetrainingcoordinators.com.

I-CAR has new training levels that the collision shops need to meet. If the collision shops do not meet these new training requirements and become an I-CAR Gold Class Professional Business some insurance companies could drop you from their DRP list. We can help you obtain Gold Class Professional. Also, visit www.i-car.com or contact

customer care at 800-422-7872.

TrainingWebinar Training

Live Training:Manufacturers Training provided by your Paint Distributor

I-CAR COLLISION SHOP TRAINING

AUTOMOTIVE TRAINING COORDINATORS

www.rda-impact.com

ELITE MEMBER PROGRAMS

Receive national buying power on forms and supplies. RR Donnelley is the largest printing company in North America. They offer quality products at competitive prices. They offer anything from invoices, statements, forms, labels, folders to complex mailing pieces with catalogs and magazines.

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www.impactcollisionsolutions.com

JULY 2014

Aluminum F-150—What You Need to Know to Get Your Shop Ready

Don’t Fear the Change The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown. Hopefully this TIP will help the reader understand the realities of repairing the 2015 Aluminum Ford F-150. It has been said by many that repairing the Aluminum F-150 is actually easier than its steel predecessor in many ways. Those that work through the fear, and make the initial investment will quickly realize the opportunities this technology presents. And guess what? It’s not nearly as bad as many of you may fear!

Why the Change? C.A.F.E. Standards (Corporate Average Fuel Economy) originally created by the government in 1975 to reduce foreign oil

dependency and reduce greenhouse gas emissions. For detailed information on C.A.F.E. see the fact sheet at…. www.nhtsa.gov/fuel-economy and visit www.epa.gov

Reasons Ford Chose ALUMINUM to Improve Fuel Economy Light weight Similar strength characteristics to steel Proven technology from aviation industry Proven technology from military and commercial vehicles (Humvee & Peterbilt)

Easy to repair using rivets and bonding adhesives

A few facts about the Aluminum F-150 Ford has been producing the Aluminum F-150 in small quantities since 2009. They have been thoroughly tested!

The frame is still made out of high strength steel. The entire truck body and bed are aluminum (the firewall is steel & radiator support is magnesium).

Two alloys of aluminum are used: 1. 6022 Non-structural / 2. 6111 Structural The truck bed floors are made of a thicker aluminum that are much less dent resistant than steel.

The switch to aluminum saves over 700 pounds of vehicle weight compared to its steel predecessor.

Continued on the next page...

IMPACT Elite Member NewsletterA quarterly publication specifically for collision shops containing technical and training information, business tips, testimonials, and an industry events calendar.

IMPACT Collision Solutions Monthly FlyerThese flyers offer information and tools that will help to grow and improve the performance of your collision shop.

BUSINESS FORMS DISCOUNTS

IMPACT COMMUNICATIONS

www.rda-impact.com

Vol. 5, Iss. 2

March 2017

For the Premier Collision Shop

News

lett

er www.rda-impact.com

In This Issue

Central Paint from Trenton New Jersey attended and

displayed at the 40th Annual NORTHEAST 2017

Automotive Services Show, sponsored by the Alliance

of Automotive Service Providers of New Jersey (AASP/

NJ). The show had excellent attendance throughout the

3 day event.  

Central Paint presented training to shops provided by

Pro Stat throughout event.

40th Annual Northeast Automotive Services Show

Secaucus, NJ - March 17-29, 2017

• AMi Launches New Online Collision

Repair Management Courses .........2

• Welcome New IMPACT

Elite Members ....................................2

• Health & Safety: Avoiding OSHA’s

Top Violations .................................2-3

• OSHA 300 Injuries & Illness Log .....4

• EstimateReader™ Estimate

Converter Releases ...........................4

• IMPACT Video Training Library .......4

• Aluminum Shaves Off 350 Pounds

on 2017 Ford F-250 .............................5

• Advanced Technology & Diagnostic

Repair Forum for Collision Repair

Facilities Launching at NACE

Automechanika ..................................5

• Industry Events ...................................5

• How can OEM Diagnostic Tools

Restore A Vehicle to Pre-Accident

Condition? ............................................6

• Register for Masters Bodyshop

Management Essentials ...................6

• Recent Industry Resources &

Updates ................................................6

• Collision Repair Education

Foundation and I-CAR Release

Snapshot Research ...........................7

Can’t make sense of your current statements? Does it seem that your processing costs go up every few months? Are there charges on your current statement that weren’t there when you signed your agreement? Let First Data help you gain control of your card processing costs.

First Data Independent Sales (FDIS) is an established leader in the transaction processing industry. They provide flexible, robust, reliable products and services that enable merchants across the nation to accept nearly every type of electronic payment.

Benefits of FDIS: • InterChange Plus pricing (the only pricing model that

benefits the merchant) • Easy conversion, 45 minutes from paper work to 1st

transaction • Quarterly audits to ensure you’re getting the lowest rates • You can never eliminate “downgrades”, but we can help you minimize them• Credit Card Processing

CREDIT CARD PROCESSING: DON’T OVERPAY IN CREDIT CARD FEES

ELITE MEMBER PROGRAMS

Let us solve all your vehicle electronic repair needs. Our ASE Master Technicians use OEM tools to secure the vehicle build data, diagnose the issues, analyze the repair options and fix the problem.

asTech™ works directly with your individual repair situation and dispatches the most efficient and cost effective repair solution. asTech™ delivers a full suite of electronic repair solutions providing your repair facility peace of mind knowing the repair will be done right the first time, every time.

Remote Diagnostic Services Remove liability from your shop by ensuring each vehicle is returned to pre-accident condition by verifying all Advanced Driver Assistance Systems are back on line and operating correctly.

• OEM Factory Scan Tool• ASE Certified Master Technicians• Comprehensive Reporting (Pre and Post Scan)• Standardized Invoicing• Re-Calibrations• Re-Initializations• Re-Flashing• Re-Programming• Troubleshooting Services• Repair Recommendations• 98% Vehicle Coverage

On Site - Mobile Diagnostic Services Our on-site employee option or mobile diagnostic service allow you to meet more guaranteed completion dates, reduce cycle times, save unnecessary rental days and provide a best in class customer experience without having to send the vehicle to a dealership.

• Test Drives• Safe Repairs• OEM Targets• On-Site Technicians• ASE Certified Master Technicians• On-Site Technican Support

AS TECH™

asTech.com1-888-486-1166

At asTech™, we fix what we find.Let us solve all your vehicle electronic repair needs. Our ASE Master Technicians use OEM tools to secure the vehicle build data, diagnose the issues, analyze the repair options and fix the problem.

asTech™ works directly with your individual repair situation and dispatches

the most efficient and cost effective repair solution. asTech™ delivers a full

suite of electronic repair solutions providing your repair facility peace of

mind knowing the repair will be done right the first time, every time.

asTech™ patented remote process uses OEM Tools and ASE Master Technicians

asTech™ on-site employee option owns the process

asTech™ mobile in-shop solution handles the really tough jobs

asTech.com

asTech.com1-888-486-1166

At asTech™, we fix what we find.Let us solve all your vehicle electronic repair needs. Our ASE Master Technicians use OEM tools to secure the vehicle build data, diagnose the issues, analyze the repair options and fix the problem.

asTech™ works directly with your individual repair situation and dispatches

the most efficient and cost effective repair solution. asTech™ delivers a full

suite of electronic repair solutions providing your repair facility peace of

mind knowing the repair will be done right the first time, every time.

asTech™ patented remote process uses OEM Tools and ASE Master Technicians

asTech™ on-site employee option owns the process

asTech™ mobile in-shop solution handles the really tough jobs

www.rda-impact.com

ELITE MEMBER PROGRAMS

www.rda-impact.com

Using Pro-Stat will help you achieve the perfect paint finish first time, every time.

The Pro-Stat Gun brand has been developed to launch a new cordless intrinsically safe static eliminator to replace the cabled versions currently being used in the Automotive Refinish industry.To the best of our knowledge all current cable versions do not comply with the new IECEx regulations currently enforced for electrical products used in flammable zones such as the spray booth/cabin.

Designed for easy use in the body shop the Pro-Stat gun uses lithium polymer batteries to generate high voltage ionisation to neutralize static electricity built up on the surface of the vehicle during the preparation process. Fully compliant with IECEx for North America and the ATEx directive for Europe, this compact portable unit will allow you to use it in any part of your business, negating the restrictions of cabled versions.

The benefits of the Pro-Stat gun are numerous:We can help solve the following problems when related to static:

• Color Matching Issues (plastics to metal): Have you ever experienced a situation during painting plastic bumpers alongside a metal panel where the plastic appears a different color to the metal panel? Due to the much higher static charge in the plastic it is a fact that paint particles stand up offering a different visual effect to the metal panel where the paint is lying flatter.

• Dust and Dirt Contamination: The most common visual effect that static has is the attraction of dust and dirt particles that stand out once the clear/lacquer has been applied.

The simple reason for this is that static will attract any particle within its vicinity, therefore, the higher

the charge, the more contamination which is why plastic components are more highly affected than conductive parts.

• Tack Rag Marks/Blending: Static comes in both positive and negative charge, when this charge has both negative and positive poles color matching issues arise, especially when painting light colored metallic paints like silver, the static will pull and push the paint particles around leaving an uneven coverage, resulting in patchiness, tack lines and other uneven problems.

PROSTAT GUN

ProStat Promo Exclusively for RDA Members

PRO-STAT LLC PROGRAM OVERVIEW

RENTAL PROGRAM:

Rental Structure: $160 – 36 month agreement $170 – 24 month agreement $180 – 12 month agreement

Billing / Collection: By Pro-Stat LLC to the end user

Up Front Cost: No upfront costs are associated with this program either to the RDA member or the end user.

Repair / Warranty: 100% of the cost are absorbed by Pro-Stat LLC under the rental program.

Rebate: RDA members will receive a monthly rebate on all of the above options in the amount of $35 for each unit placed.

Demo Units: Pro-Stat LLC will give the RDA Member an initial inventory of 15 Pro-Stat guns to use in this program. Available to RDA members for their markets at no cost

PURCHASE PROGRAM:

Purchase Program: Stat-Gun available at $2,500 per unit.

Rebate Structure: 30% off sale price.

Demo Units: You must stock a minimum of 3 units. Pro Stat LLC will provide a fourth gun on loan for you to use as demo unit to

your shop customers.

ELITE MEMBER PROGRAMS

Enterprise Rent-A-Car has developed a program tailored to the needs of our IMPACT Elite Members. Through their Preferred Partner Program, you will benefit from unique personalized service, strong business-building solutions, and value-added tools to support your individual business needs.

These programs include:• The ARMS® (Automated Rental Management System) features: - ARMS® Automotive helps collision centers control costs and reduce rental expense. ARMS makes

the replacement rental process more efficient, giving shops more time to focus on serving customers. - Monthly cycle time reports let you measure your performance against other collision centers in your

market. That information can help you grow your business and make you more valuable to your partners. - The newest ARMS Automotive feature, repair status notification, uses text and e-mail messages to

keep your customers updated on the status of their repairs.

• Enterprise® Priority Pass - Take advantage of our upgraded level of replacement rental service designed to increase customer

satisfaction.

• Value-add Partner-Only Programs - As a Preferred Partner, you have access to customized programs and services unique to your

marketing and business management needs.

Don’t be left with your guard down when hail strikes. Turn your body shop into a profit-making machine and maximize your hail profit potential. Get top-dollar from your insurance companies.

Some say hail is gold falling from the sky, you just need to know how to capitalize on the opportunity properly. If your area has sustained hail damage, now is the time to capitalize on this lucrative opportunity. Hail Associates can show you how to turn hail stones into stacks of cash by maximizing your body shop potential for hail revenue and increasing your hail profit margins.

Make your next hail storm worth the effort and create new opportunities. Let Hail Associates help you capture more business. During the hail profit system set up, the pre-storm seminar will teach you what to expect and how to be ready.

Hailstorm hits:• 45% Shop profit• Your shop is ready and techs are in place• Maximize all hail opportunities• Watch your profits rise

BODY SHOP HAIL PROFIT SYSTEM

ENTERPRISE PREFERRED PARTNER PROGRAM

www.rda-impact.com

For more information, contact:David Lott, Hail Industry ExpertHail Associates, LLC.228-261-7682dave@hailassociates.comwww.linkedin.com/in/davelott