A primary care perspective Implementing Incident Management Hayley Lord February 2009.
-
Upload
derrick-francis -
Category
Documents
-
view
218 -
download
0
Transcript of A primary care perspective Implementing Incident Management Hayley Lord February 2009.
![Page 1: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/1.jpg)
A primary care perspective
Implementing Incident Management
Hayley Lord February 2009
![Page 2: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/2.jpg)
• The local journey
• Lessons to be learned
• Where to from here
Outline
![Page 3: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/3.jpg)
Pinnacle Group Ltd (PGL)
A management services organisation supporting: 5 PHOs Pinnacle Incorporated General Practice network 400,000+ ESUs100 general practice teams
![Page 4: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/4.jpg)
A Commitment to Quality
• 12 years of quality plansPractice systemsPopulation healthProfessional development
• Pinnacle network Cornerstone accredited
![Page 5: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/5.jpg)
A Commitment to Quality
• QP – incremental changes, education, support, feedback and rewards
• Special focus: encouraging reporting and learning from events
![Page 6: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/6.jpg)
Pinnacle’s Journey QP6: Meetings to introduce Clinical
Governance (2002) Research re event reporting
Lord & Lillis: nzfp vol32 no4 Aug 2005
Introduced clinical audit
QP7: Clinical Governance practice meetings – key messages:
No blame: no shame culture Cultivate a positive, safe team approach
![Page 7: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/7.jpg)
Pinnacle’s Journey QP8: Practices established and implemented
Incident Management Programme Launched voluntary reporting system QAA obtained
QP9: RNZCGP Accreditation - external confirmation
Lillis, Ward & Lord: nzfp vol34 no3 June 2007
QP10: Integrated PMP into quality programme – support development of PHO quality
platforms. Establish centralised database; encourage reporting
![Page 8: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/8.jpg)
Pinnacle’s Journey Research re Incident Management – how big are
the barriers?Lillis S, Lord H, Ward D NZ Family Physician 2008;35:253-256
QP11: Ongoing reporting; focus on repeat prescribing – audit, errors Publication of results pending
HarpOn launched
• QP12: Ongoing education, support Reaccreditation of general practice teams
![Page 9: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/9.jpg)
Lord H, Lillis S NZ Family Physician 2005: 32: 247-250
Barriers and Solutions to Implementation of Significant Event Management in General Practice
![Page 10: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/10.jpg)
Lillis S, Lord H, Ward D NZ Family Physician 2008;35:253-256
![Page 11: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/11.jpg)
![Page 12: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/12.jpg)
![Page 13: A primary care perspective Implementing Incident Management Hayley Lord February 2009.](https://reader036.fdocuments.in/reader036/viewer/2022062315/56649f585503460f94c7d678/html5/thumbnails/13.jpg)
Where to from here
Feedback Feedback Feedback Reporting levels match incident/risk National system