8/13/2019 A Note on Problem Solving Case Analysis (2)

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8/13/2019 A Note on Problem Solving Case Analysis (2)

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IIMB Managerial Communication: Note on Problem Solving & Case Assignments

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3. Implementation

Step 8: Work out a clear plan for implementation.

Next we need to implement the decisions arrived at in the preceding phase. This isthe Decision Implementation phase. This phase once again requires effectivecommunication of plans, information and other managerial processes in both writtenas well as oral media.

4. Contingency Planning

Step 9: Develop contingency plans as appropriate.

Developing back-up or Contingency Plans is the final stage of the process. In thisphase, it is necessary to identify possible weak links in the action and implementationplan, and to develop alternative or backup plans that will be put into play if required.It is to be noted that any such contingency plan must be in line with the decision

taken in Step 7 above. Again, communication skills are required to prepare andcommunicate these back-up plans and actions.

Guidelines for Case Assignments

At each step in the process, examine the available facts, state the assumptions madeand re-examine your conclusions based on the case data available, so as to provideadequate rigor to the problem solving exercise. Focus on the problem at hand, andrefrain from making sweeping and very generalized statements. While the steps listedpreviously are critical for arriving at effective and implementable solutions, note thateach problem situation is somewhat unique and the relative importance of the individualsteps may vary.

Thus, in one problem-solving situation, problem definition may be difficult. However,once this is done, the remaining steps may fall into place quickly. In another situation,the problem may be obvious; instead, it may be difficult to arrive at the objectives. In athird situation, while the first few steps may be relatively easy, arriving atimplementable alternatives may pose a real challenge. You must focus on all of theabove steps while attempting to analyze and resolve the problem situation.

The final challenge before managers in all cases is to communicate your assumptions,analysis, conclusions and recommendations to the relevant parties in the most effectiveand succinct manner. The temptation to use jargon to exhibit ones knowledge may bevery strong while communicating. However, indiscriminate use of jargon may befuddlethe analysis and thereby the communication process. In real life, there are situations

where management jargon may be necessary, especially when communicating withdomain specialists. However the majority of situations will involve communicating withgeneralists or with specialists outside their specific domains of expertise . In suchsituations the challenge is to communicate effectively in clear and simple terms, withoutresorting to needless jargon.

Apart from these general guidelines, you will receive specific instructions to be followedwhilst analysing and writing case assignments during the course.

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