A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser
-
Upload
guest60e4765 -
Category
Education
-
view
672 -
download
3
description
Transcript of A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser
![Page 1: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/1.jpg)
1
Diversity Management: a new Management culture of diversity - for a new image of libraries
Multicultural Libraries: practice makes perfect!Study Visit November 2–3, 2009
by Wolfgang Kaiser
![Page 2: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/2.jpg)
2
Starting questions
1.) Why should (German) libraries take a detailed look at the concept of Managing Diversity?
2.) How can such a concept be implemented?
![Page 3: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/3.jpg)
3
Starting questions
3.) Do the cultural services of the library reflect the cultural preferances of people with different cultural backgrounds and different language skills?
4.) Do libraries really meet the needs of people with a different sexual orientation in the same way as for other people?
![Page 4: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/4.jpg)
4
Starting questions
5.) Can people with different divers-abilities really use the library services?
6.) Do libraries adress women and men in in a gender specific way without any clichés and stereotypes?
![Page 5: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/5.jpg)
5
Definition(s)
• concept, which aims to harmonise the differences and similarities within the staff in different parts of a company
• main idea = diversity owns a economic dimension
=> social innovation
![Page 6: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/6.jpg)
6
Different approaches
3 paradigms:
=> discrimination and fairness
=> access and legitimation
=> learn- and effectivness
![Page 7: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/7.jpg)
7
Diversity vs. Image
=> unattractive profession for minorities (Leslie Burger, ALA)
=> perception and image about the profession
=> reduction of stereotypes and prejudices
![Page 8: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/8.jpg)
8
The multicultural organisation
• What measures have to be carried out?
• What kind of personal, financial and logistic requirements does your library need?• How can we define the term diversity for our library?
=> inclusion of all employees
![Page 9: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/9.jpg)
9
The multicultural organisation
• definition of diversity criteria• realisation of diversity plans
=> recruiting and communication policies
• Diversity - Scorecard
• Diversity- Council
Responsibilities of a so-calleddiversity librarian:
![Page 10: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/10.jpg)
10
The multicultural organisation
Intercultural competency=> diversity-training within our profession
Pre-conditions for diversity management
=> implementation also into the curriculum for future librarians
![Page 11: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/11.jpg)
11
Diversity Marketing
• target orientated focus on the need of certain minorities • coverage of neglected market- and customer segments
![Page 12: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/12.jpg)
12
Diversity Recruiting
Employees with a different background
=> more empathie towards others
=> a greater confidence into the institution
=> recommendation to friends & family
=> realisable in Germany?
![Page 13: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/13.jpg)
13
Diversity Recruiting For people with divers-abilties:
Study of the Danish Centre for Equal Opportunities for people with disabilities=> access can be facilitated if there are librarians with similar handicaps
![Page 14: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/14.jpg)
14
Best Practice
![Page 15: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/15.jpg)
15
Best PracticeOcean County Library (New Jersey): => Library of the Future–award
=> Diversity Cookbook
![Page 16: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/16.jpg)
16
![Page 17: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/17.jpg)
17
Best Practice
Ocean County Library diversity-mission statement:
„The Ocean County Library is a truly multicultural institution.We respect, honor, and celebrate individual and cultural differences.[…]”
![Page 18: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/18.jpg)
18
Best Practice
• Public Libraries Brighton and Hove
=> 15-20 % belong to the LGBT- community an
=> special collection LGBT-literature (Pink Parenting list)
=> consultation group
![Page 19: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/19.jpg)
19
Conclusion• raising awareness towards the Other/others
• inclusion and participation
• more patrons and a greater diversity of services
• greater market penetration within the population
![Page 20: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/20.jpg)
20
Thanks for your attention!
![Page 21: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/21.jpg)
21
Literary sourcesBecker, Manfred/ Seidel, Alina (Hrsg.): Diversity
Management. Unternehmens- und Personalpolitik der Vielfalt. Stuttgart: Schäffer-Pöschl
Cox, T.H. Jr.; Tung, R. (1997): The multicultural organization. In: Academy of Management Executive, No. 02, S. 34-45
Dewey, Barbara I.; Parham, Loretta (2006): Achieving Diversity. A How-To-Do-It-Manual for Librarians. New York: Schumann
Granato, Nadia (2003): Ethnische Ungleichheit auf dem deutschen Arbeitsmarkt.Opladen: Leske + Budrich
![Page 22: A new Management culture of diversity: For a newimage of libraries by Wolfgang Kaiser](https://reader035.fdocuments.in/reader035/viewer/2022062406/55907d181a28ab4b368b45e2/html5/thumbnails/22.jpg)
22
Literary sourcesHill, Katherine [Hrsg.] (1993): Diversity and
multiculturalism in libraries, Greenwich [u.a.]: Jai Press
Stuber, Michael (2003): Diversity Marketing. Eine Lösung des (scheinbaren)Widerspruchs zwischen Massen- und Individualmarketing.In: Thexis 04, S. 31-35URL: www.mi-st.de/download/Div-03-Sep-Thexis.pdf
Vedder, Günther [Hrsg.] (2006): Diversity-orientiertes Personalmanagement.München: Hampp Verlag