A Message to Employees From Oscar Munoz (1)
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Transcript of A Message to Employees From Oscar Munoz (1)
Continued
Septemb Dear fello Today wrecognizenew CEO Jeff SmAndersondeparturethe feder In additioindepend As we mknow, I ha decadeCSX, oneconsume I took thifor innovvitality ofpursuing In the coof you asgoing. Hoyou needto hear a In my cafocus onproducts consumefor exceeslightest As you kgo, reliaba family m At United
d…
ber 8, 2015
ow employe
we are annoe that this n
O.
isek, Nene n, SVP of coes are in coral investigat
on, the compdent director
move forwardhave been oe. I am also e of the larger brands inc
s job becausvation, for ef global busthese goals
ming weekss possible bow can we od to deliver tabout our ope
reer, I’ve fo customers and railwa
er’s needs aeding custochange in v
now, in the ably and happmember at a
d, I will dedic
es:
uncing a senews is unex
Foxhall, Eorporate andonnection wittion associat
pany annour, has been n
d, let me tan the board a longtime Uest railroadscluding AT&T
se I am excearnings groiness and to
s, and I hope
s, I will be maecause I waoperate bettthat? You’ll erations dire
und that threand what w
ay businessend desires.
omer expectalue and qu
airline businpily, can makan important
cate myself t
eries of exexpected, and
EVP of comd governmenth United’s pted with the
nced Henry named non-e
ake a momeof directors United custos in North AmT, Pepsico,
ited by whatowth, and foo the persone and expect
aking my firsant to get to ter? How cabe seeing m
ectly from yo
ee things arwe can to des, there aThere are atations. Eveality.
ess, this is eke or break t moment.
to making ou
ecutive chand I want you
mmunicationnt affairs, hapreviously dPort Author
L. Meyer IIexecutive ch
ent to tell yoof United, a
omer. Beforemerica. Prioand The Co
t we can do or improvingnal lives of mt that all of y
st visits arouknow you a
an we better me frequentlou – and you
re critical to o help themre very realso substantry day, you
especially crtheir ability t
ur airline flye
nges, which u to hear it d
ns and govve stepped
disclosed intrity of New Y
I, a current hairman of th
ou a little bitand previouse today, I war to that, I w
oca-Cola Com
together. Thg an experiemillions of p
you will shar
und the systeand what yor serve our cy; I intend to
u can hold m
any successm. In the teleal consequetive rewardsu win or los
ritical. Gettinto succeed i
er-friendly.
are effectivdirectly from
vernment afdown from ternal invest
York and New
United direche board.
t about myssly Continentas the presid
worked for sempany.
here is increence that is people. I wilre that same
em. I want tou think aboucustomers? o regularly t
me accountab
sful businesecommunicances if you
s for doing sse customer
ng people whin a work en
ve immediatm me, as Un
ffairs, and their roles. Tigation relatw Jersey.
ctor and the
self. As youtal, for moredent and COeveral well k
edible opportessential to
l be relentle passion.
o talk to as mut how thingWhat suppotravel the syble for that.
ss. First, we ations, consu don’t meeo, and espers based on
here they wandeavor or to
tely. I ited’s
Mark These ted to
e lead
may e than OO of nown
tunity o the
ess in
many gs are ort do ystem
must sumer et the ecially n the
ant to o hug
Page 2
Second, this as “shere are go safelysupportinrespectfucannot d Third, I aaround uconstantare emeenergize Above alpeople a As we bteamwor I want oupride in oand I loo
in any orgashared purpothe key ingr
y and happng each otheul dialog aboo this apart.
am excited tous is changly changing rging on a d and excitin
ll, my careernd our custo
ring this airk through ou
ur customersour accompk forward to
anization, esose.” We arredient deteily requires er in servingout our com
o be a part ging. Thereregulatory edaily basis
ng place to w
r has taughtomers must
line forwardur shared pu
s, my fellowplishments. T meeting yo
pecially a ge in a servicrmining our thousands
g our custommmon goals
of a compan are new fenvironment. At United,work.
t me that sabe at the co
, I promise urpose, cont
w workers, aThank you fu soon.
reat airline, ce business,success. Toof us work
mers. To ach– an ongo
ny and indusforms of lot, plus new , we will em
fety is paramore of everyth
to hold trueinual innova
nd our commfor your ded
it’s all abou, and the thoo get our pasking togethehieve this, wing convers
stry that demoyalty progradigital and n
mbrace this
mount. Our hing we do.
e to these pation, and of
munities to dication to o
ut teamworkousands of ssengers wh
er with a shwe must creasation amon
mands innovams and anetworking tchange, an
passion for
principles of course, safe
respect eacur customer
. I like to repeople who here they wahared purposate and sustg ourselves
vation. The waffinity grouptechnologiesnd make th
the safety o
customer foety.
ch other andrs and to Un
fer to work
ant to se of tain a s. We
world ps, a s that is an
of our
ocus,
d take nited,