Saturday BriefingPage 1

SPAM® Wave Rolls into WaikīkīBy Barbara Campbell

The first ever SPAM® wave rolled into Waikīkī in celebration of the 12th Annual Waikiki SPAM® Jam. Long lines queued up at the Outrigger® tent to get their chance to ride the SPAM® wave designed and created by MGA Architecture. Even wedding couples stood in line for their photo riding the Outrigger SPAM® Wave!

Among the 25,000 attendees celebrating Hawai‘i’s favorite food were SPAMMY, Sir Can-a-Lot and Alaska Air’s Buddy, who arrived aboard an Alaska Air flight a week prior to the festivities. SPAMMY and Sir Can-a-Lot checked into the Outrigger Waikiki on the Beach days before the event.

Every imaginable way to feature SPAM® was served up at 16 food booths and three food trucks along with some not so SPAM® dishes like Duke’s famous Hula Pie. My personal favorites were the SPAM® nachos from Jimmy Buffett’s at the Beachcomber, topped off with a SPAM® and macadamia nut sundae from ABC Stores. Shops of Hawaii

served as the SPAM® Musubi Headquarters offering five different kinds of our “go to” snack, including Garlic, Sriracha, Double Decker, Teriyaki and, of course, everyone’s favorite, a traditional SPAM® Musubi. By the long lines, some of the crowd favorites were SPAM® Fried Rice and SPAM® Loco Moco from Hula Grill, Furikake SPAM® slider from Cheeseburger Waikiki Beachwalk, and the recipe contest

SPAM®

Jam >> 3Bitsy Kelley rides the SPAM® Jam Wave Travel & Tourism Week >> 8

National Travel & Tourism Week USA

By Dr. Richard Kelley

Each year, as spring bursts into bloom, the first full week of May is celebrated as National

Travel & Tourism Week. The tradition was established in 1983 by a Congressional joint resolution. This year, between May 3 and 11, there have been local rallies, events, proclamations, resolutions and lectures focusing on the benefits that Travel & Tourism brings to every U.S. state and almost every nation on earth.

Travel & Tourism is one of America’s largest industries, projected to generate $2.1 trillion in economic output and support 14.9 million U.S. jobs this year.

Travel & Tourism provides significant employment and other economic benefits in almost every developed and developing nation, certainly including those where Outrigger has properties. For more data on the size and impact of Travel & Tourism around the globe, visit the World Travel & Tourism Council’s website, www.wttc.org.

WTTC recently reported that Travel & Tourism’s total contribution to global gross domestic product (GDP) grew 3.0 percent in 2013, outperforming the world’s overall GDP growth for the third consecutive year. The outlook for 2014 is even stronger, with Travel & Tourism’s contribution to our planet’s economy expected to rise to 4.3 percent!

May 10, 2014 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

®

Saturday BriefingPage 2

Calendar of significant events celebrated worldwide

FijiMay 23 - 26Fiji National Triathlon Festival (Denarau)

http://www.fiji.travel/event/fiji-international-triathlon-festival

U.S.May 10 and 17Charity Walkhttp://www.charitywalkhawaii.org/

May 15-18ANR - Noosa International Food & Wine Festivalhttp://www.noosafoodandwine.com.au/

May 22 - 25ASP - Sanctuary Cove International Boat Show http://www.sanctuarycove.com/events/sanctuary-cove-international-boat-show

AustraliaMay 30 - June 9ATT - Cooly Rocks On Festival http://coolyrockson.mybigcommerce.com/

June 22 - 29AAB - Pacific 200 Power Boat Raceshttp://www.superboatsalon.

com/pacific200/

Here’s a look-ahead at the construction/demo schedule for the International Market Place (IMP).

Dates are subject to change.

Ongoing - May 23 Demo of all structures with exception of MiramarMay 12 begins Miramar roof level structural demoMay 12 begins Shoring and sheet piles by Aqua WaveOngoing - May 15 Soil borings (Miramar)May 19 begins Production Piles (noise)

Employment OpportunitiesIf you are interested in a position listed below and meet the qualifications, please go to OUTRIGGER.COM and click on EMPLOYMENT at the bottom of the page. We only accept online applications for the open positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is May 16, 2014.

Outrigger® Maui Eldorado(SM) Ka‘anapali

Front Desk/Night Auditor (Full-Time)

A minimum of one year customer service and cashiering experience, preferably in the hospitality industry required. Previous night audit experience preferred. Must have basic computer skills and be able to type 30 wpm. Must also be a team player with excellent communication skills and ability to work any day and shift.

Outrigger Kiahuna Plantation Resort

Guest Service Agent (Full-Time)

A minimum of one year customer service and cashiering experience, preferably in the hospitality industry required. Must have basic computer skills and be able to type 30 wpm. Must also be a team player with excellent communication skills and ability to work any day and shift.

Happy Birthday!May 21: Renee Angoco, Yvette Bhurrah, Rachel M. Compoz-Montoya, Samuel Fellone, Sungchan Hong, Sroysuree Janpoo, Ronie C. Libed, Zenaida Acosta Mangiduyos, Jaruwam Muanlee, Josaia Nasia, Latileta Nasusu, Somporn Pongsanon, Finau Raqisia, Sittichai Somtavin, Charin Srisakon, Talica Tabulawaki, Todd T. Wakida and Donna Wong.

May 22: Wendy S. Afuso, Suphanichakorn Boonchay, Samuel H. Brostek, Darryl K.Y.M. Chang, Lok Yan Cheung, Qi Xue Fang, Sara L. Johnson, Engelin Kumar, Kinisalote Naqari and Chalita Chu Thao.

May 23: Joleen U. Achong, Roland D. Andres, Cecilia T. Ferrer, Chamnong Khamenketgan, Sa-Ngad Khampan,Sita Limbu, Corazon R. Mendoza, Lusiana Nailiko, Sharon D. Ortiz, Randy W. Rock, Prissana Singhaphan, Jasmine M. Tso and Made Winarta.

May 24: Wo Shun Kam, Yashni Goundar, Merlyn Hadley, Alvina M. Leon, Ann Peng, Natthaphong Phiansawat, Mere Senikuta and Buenafe Tabilas.

May 25: Kriangkai Bordikarn, Phongsak Boripan, William C. Castro, Cody Howell, Somporn Jitboon, Marina C. Manzano, Robert L. McConnell, Suwan Patkat, Amy Smith and Sharon Stark.

May 26: Marites De Guzman Cabida, Mesake Dravo, Kevin H. Hoshino, Keswina John, Joann Li Liu, Jirasak Panwan, Yoke F. Sasaki, Eleni Sera, Matthew A. Swartz, Brian Takenaka, Lily Tran, Robert T. Uchida and Patchanee Yahprang.

May 27: Kaedtisak Aedtawin, Franklin A. Agarpao, Famiza Bibi, Sherilyn Marie Farris, Joel Fernandez, Gui Mei Gao, Mutita Inmai, Cassel H. Kanahele, Swayde W. Keanu, Jin Soo Moon, Kaedtisak Morasit, Sharon M. Okada, Chettaphol Phomnil, Make Sannen, Lynne Scanlan, Gwyenne H. Sharp-Garcia, Liam Taylor and Saimoni Vuiraki.

Saturday Briefing is published by and for

employees of Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson

Senior Editor: Kathy Foley

Contributing Writers: Employees of OEG

Visit us online at: www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley at kathysb@outrigger.com.

© 2014 Outrigger Hotels Hawaii An Equal Opportunity Employer

Saturday BriefingPage 3

award-winning SPAM® Philly Dilly Sandwich from Jimmy Buffett’s at the Beachcomber.

While everyone was getting their fill of SPAM®, festival-goers were also able to shop at 15 different vendor booths. They were also treated to two entertainment stages. The Outrigger Waikiki stage featured a selection of Hawaiian entertainment with Ka Hale I O Kahala Halau, Kaiau, Kapena, Germaine’s Luau and Manoa Madness. The Shops of Hawaii stage offered up more contemporary music with Johnna Padeken Parel, Legends Waikiki, Pocket, Emke, and The Wreck. It was fun to watch Outrigger stage dads Ethan Chang and Dan Wacksman happily snapping photos while their kids performed in their respective groups – Ethan’s daughter Kailee was part of the keiki hula performance on the Outrigger stage, and Dan’s boys, Ian and Dylan, were rocking it out as members of The Wreck!

Once again, social media played a huge role in promoting Waikiki SPAM® Jam and keeping the conversation going throughout the evening. A “Tweet-up” was held at Jimmy Buffet’s at the Beachcomber with some of Hawai‘i’s top social media influencers attending. They were able to taste the many SPAM® dishes being showcased this year, take photos and then post away with #spamjam trending online around the world! During the night, over 50% of all tweets in Hawai‘i tagged were Waikīkī SPAM® Jam related!

In addition to all the fantastic food and entertainment throughout the evening, festival-goers were also able to make donations of canned goods and cash all in support of the Hawaii Foodbank. The Hawaii Foodbank is the only nonprofit in the state of Hawai‘i that collects, warehouses and distributes mass quantities of both perishable and non-perishable food to 250 member agencies as well as food banks on Hawai‘i Island, Maui and Kaua‘i.

An event of this magnitude succeeds only with the assistance and “sweat equity” of many. Mahalo to all of the wonderful volunteers from Outrigger, including committee members Lisa Asakura, Conchita Malaqui and Nancy Daniels, and event volunteers and others who donated generously of their time: Lianne Bryant, Emily Sato, Diane Lau, Elena Shiroma, Calvin Ng, Wil and Carolyn Eguchi, Sharon and Akihiro Okada, Jhon Pelayo, Kristy Im, Kathy and Carl Hansberry, Gay Shinbara, Jasmine Tso, Lorry Ijima-Sato, Scott Sato, Ashelly Ijima, Ellie Agustin, Arnold Agustin, Ellen Isidro, Kevin Wong, the OWK Housekeeping and Engineering Departments, OBC staff, Jason Davis and MGA Architecture, Magic of Polynesia, G4S, Elite Parking, Team Clean and Sacred Hearts Academy Interact Club.

A big mahalo also to the major sponsors of Waikiki SPAM® Jam: Outrigger Enterprises Group, Alaska Airlines, First Hawaiian Bank, Shops of Hawaii and Queen Emma Land Co.

SPAM® Jam ... << From 1

Sir Can-a-Lot and SPAMMY with Robert McConnell and Barbara Campbell and ...

Nancy Daniels, Kathy Hansberry and Conchita Malaqui and ...

CJ Sword, Kapua Cameron and Gary NishidaSPAM®

Jam >> 4

Saturday BriefingPage 4

SPAM® Jam ... << From 3

Top left: Ivan Paik and Lianne Bryant riding tandem

Above top: Keiki hula on the OWK stage. Ethan Chang’s daughter is dancing second from left

Middle left: At the tweet up are Anne Miranda, Nancy Daniels, Simeon Miranda and Dan Daniels

Above middle: Craig Wienckowski and daughter Hana Elizabeth

Bottom left: Bitsy is interviewed by nationally syndicated morning show The Daily Buzz

Above bottom: Volunteers Lorry Ijima-Sato, Ashelly Ijima, Ellie Agustin, Nathan Sato, Kaycee

Hansberry, Arnold Agustin, Kathy Hansberry and Gay Shinbara

Saturday BriefingPage 5

Caring for Our Guests, Our Place and Each OtherBy Bob Yeoman

Ho‘okipa Workforce Academy Embassy Suites® - Waikiki Beach Walk® (ESH) welcomed the opportunity to partner with Ho‘okipa Workforce Academy’s College and Career Readiness program at Kaimuki High School. The program provides high school students with the necessary education and training to enter the hospitality workforce upon graduation. To that end, the school created small learning communities, known as academies, within the school’s curriculum. Students earn one elective credit toward their high school diploma for each year of successful academy completion. An on-campus training center replicates various operations in the industry using donated furniture, fixtures and equipment. Students may select training in front desk services, housekeeping, food & beverage and facility operations with an emphasis on industry standards taught by experts in the hospitality industry.

The authentic environment of hospitality gave the students the opportunity for hands-on learning so they could excel, graduate and begin their careers in the hospitality industry. Mahalo to Carol Lopes, executive housekeeper, Randall Higa, partner and administrator Ho‘okipa Workforce Academy and Team Clean for exemplifying what it is to Care for Each Other.

Stamps of Approval (Place) ESH also hosted the senior class of Ke Kula Kaiapuni ‘O Ānuenue for a day to help them achieve their goal of sustaining native traditions of our host culture. We provided the space for seniors to create their individually designed kīhei or shoulder cape. Each senior carved out their own designed stamping tool, or ‘ohe kāpala. Yards of material were laid out as “canvas” for these native designs. It was so inspiring and informative to hear why each senior chose a particular design. Parents were also invited to support this cultural effort embracing a unique ‘ohana event. Embassy took the opportunity to share with the seniors and parents our unique Embassy culture and how we care for our guests by designing an experience to Hawai‘i’s Sense of Place.

To show their gratitude, the seniors will share their special and uniquely designed stamps with our housekeeping department. After this endeavor is complete, you will see and hear our housekeepers caring for our guests and our place by singing traditional Hawaiian songs wearing their own heart-made kīhei.

Career Day with Embassy Suite-tality (Each Other) Carol Lopes was invited to Career Day, or Lā Kaiāulu 2014, at Ke Kula Kaiapuni ‘O Ānuenue. This unique Hawaiian Language Immersion school is committed to their Core Values, “…We will cultivate, advance and draw from Hawai‘i’s rich traditions and our Native Hawaiian Host culture…”

The aloha was felt as Carol stepped onto the school grounds with smiling students eager and curious to learn about her career as an executive housekeeper and as a Native Hawaiian. Carol was sincerely appreciated by the staff for her unselfish sharing of time, experience and knowledge. Her presence and presentation furthered students’ interest in making better and more educated decisions for themselves and their futures. Mahalo piha, Carol, for sharing our unique Embassy Suite-tality with our keiki.

Ke Kula Kaiapuni ‘O Ānuenue seniors

Uniquely designed stamping tool, or ‘ohe kāpala

Carol Lopes (center) with Ke Kula Kaiapuni ‘O Ānuenue students

Smiling senior loves her kīhei! Completed kīhei design

Saturday BriefingPage 6

Aloha Felt from Our Outrigger® Guam Resort FamiliaBy Chuck Shishido and Ruthann Yamanaka

Hafa Adai! Pronounced “hå fuh day,” this is the special greeting in the Chamorro language in Guam that translates to “Hello” or “How are you friend?”

We heard this beautiful phrase by every employee we met this week during our visit to our Outrigger Guam Resort on beautiful Tumon Bay. We had the wonderful opportunity to meet with nearly 90 employees from the resort and were impressed by the natural and genuine Hafa Adai spirit, and dedication of employees at all levels. Inafa’maolek is the Chamorro word for hospitality or “making it right for each other.” The values of Inafa’maolek created by Guam employees continue to guide the property today.

The Outrigger Guam Resort is blessed with an ideal oceanfront location in the very center of Guam’s resort and luxury high-end retail area. Its market mix is primarily Japanese, with Korea, China and government markets making up the balance. Year to date, the Resort is out-performing its competition during a challenging year. We are certain this success would not be possible if not for the effort and teamwork of the employees and management staff along with their contagious Hafa Adai spirit.

Mahalo to the Resort for creating a very productive and enjoyable trip by your gracious hospitality, caring ways and for many taking the time to meet with us. Si Yu’us ma’ase (thank you) until we meet again!

OGM familia photos featuring housekeeping (top left), graveyard shift (top right)

and various other departments

Saturday BriefingPage 7

“May Day is Lei Day in Hawai‘i”By Luana Maitland

The Outrigger Reef on the Beach celebrated Lei Day with a Lei Contest, Lei Display and Lei Making.

The beautiful fragrance of pakalana, tuberose and plumeria filled the Outrigger Reef on the Beach on Thursday, May 1. A Lei Contest took centerstage with six categories. Congratulations to: Housekeeping – Artificial, Sales - Scented, Events - Shells, Kupuna - Fern/Leaves, the Christmas Store – Edible and Outrigger Regency on Beachwalk - Floral.

Guests enjoyed making their very own fresh orchid lei and the front office staff were adorned with lei given

by The Orchid Company. Assorted feather, seed and shell lei were also on display and later taken to the Po‘okela Awards ceremony at the Hawai‘i Convention Center for everyone to enjoy “May Day.”

Lei Day is celebrated throughout the state and as is tradition for the past 87 years, Queen Kapi‘olani Regional Park was host to Hawaiian craft exhibits, demonstrations and food booths in addition to the sweet sound of mele. Our very own Sean Na‘auao and Weldon Kekauoha were on the docket of entertainers who performed for the crowd.

Ester Angeles with her winning entry Front Office Staff - Standing: Flo Alo, Susanna Siu, Luana Maitland, Cherwin

Meheula-Solomon, Todd Sato, Frank Poei and James Huang. Sitting: Ray Soriano

Cherwin and Aunty Lorraine share their

lei making talents with ORF guests

Countdown to Charity Walk!By Kathy Foley

Today our Outrigger ‘ohana on Hawai‘i Island and Maui are walking in the 36th Annual Visitor Industry Charity Walk to raise monies to support charities statewide. For Kaua‘i and O‘ahu, next Saturday, May 17, is the day to walk as #teamOutrigger for this great cause.

If you haven’t signed up yet, you can still get walker forms from your department recruiter. For just $35, you

can join in on the fun and sport our #teamOutrigger dry fit tee! For donations of $50 or more, you get the shirt and a logo bag to tote all the goodies you collect along the walk route.

For O‘ahu walkers, Outrigger is again sponsoring a checkpoint along Waikiki Beach Walk’s promenade, so dust off your dancing shoes and get ready to “get down!”

Saturday BriefingPage 8

Travel & Tourism Week ... << From 1

In Hawai‘i, the economic and employment benefits of Travel & Tourism are particularly important because it is by far the state’s No. 1 industry. It generates:• $18.6billioninspending• $2.8billioninfederal,stateand local government tax collections• 176,000jobs(36percentofnon- farm employment) with a payroll of nearly $6 billion (Data Source: U.S. Travel Association) In light of these numbers, it is interesting to speculate about why Travel & Tourism Week is hardly ever recognized in Hawai‘i. I believe it has a lot to do with timing. The state Legislature is usually ending its annual session around the first week in May. The Hawai‘i Lodging & Tourism Association (formerly Hawai‘i Hotel & Lodging Association) sponsors the statewide Visitor Industry Charily Walk, which is typically held three Saturdays in a row starting in early May. (This year: May 3 – Moloka‘i and Lāna‘i, May 10 – Hawai‘i Island and Maui, May 17 – Kaua‘i and O‘ahu.) Perhaps one day someone will figure out the potential marketing impact of somehow tying Hawai‘i’s Visitor Industry Charity Walk to our national Travel & Tourism Week. In the meantime, take a few moments to reflect on the many wonderful things Travel & Tourism brings to everyone – whether you are a worker in the industry, a citizen in a community enjoying the benefits of Travel & Tourism, or a traveler enjoying visiting new places, meeting new people and experiencing new cultures. Louis Armstrong (1901 – 1971) may not have been thinking specifically about Travel & Tourism in 1967 when he recorded his Grammy Award-winning single “What A Wonderful World.” Perhaps legendary Hawaiian entertainer Israel “IZ” Kamakawiwo‘ole (1959 – 1997) was when he blended that song into a medley with “Over the Rainbow.” In any case, the haunting music and lyrics of “What A Wonderful World” – a hymn of praise to life itself – deeply remind me of what a glorious part of life Travel & Tourism really is. We are all lucky to be a part of that world.

“What a Wonderful World”I see skies of blue, and clouds of white,

The bright blessed day, the dark sacred night

And I think to myself

What a wonderful world.

The colors of the rainbow, so pretty in the sky,

Are also on the faces of people going by.

I see friends shaking hands, sayin’, “How do you do?”

They’re really sayin’, “I love you.”

I hear babies cryin’. I watch them grow.

They’ll learn much more than I’ll ever know

And I think to myself

What a wonderful world

Yes, I think to myself

What a wonderful world.