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What You’ll Learn

•  An intro to growth hacking and why it’s such a hot topic

•  Growth hacks being used by ecommerce companies, and how you can implement them

•  Tips on thinking like a growth hacker

…and much more!

#HackingEcomm @RobertJMoore

What is Growth Hacking?

@RobertJMoore

Growth hacking is…

Continuous improvement of all the growth levers at your disposal using experimentation and data. #HackingEcomm

#HackingEcomm @SeanEllis

Growth hacking is…

“It's the idea that an entrepreneur can take a clever or non-traditional approach to increasing the growth rate/adoption of his or her product by "hacking" something together specifically for growth purposes.”

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— Andy Johns, Wealthfront

@SeanEllis

Differences between traditional marketing

Uses all levers to drive growth Focused solely on growth

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Growth Hacking in Ecommerce

@RobertJMoore

Growth Hacking in Ecommerce

ü  Super-competitive

ü Highly commoditized

ü  Big opportunity for differentiation

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Growth Hacking Ecommerce Companies

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Ecommerce Opportunity

$92 spent on acquisition

for every $1 on optimization

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Ecommerce Opportunity

Finding unique ways to win and keep new customers outside of the standard marketing

playbook creates a powerful flywheel of momentum

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Customer Data & Insights Drives Growth Hacking

@RobertJMoore

Sustainable vs. Unsustainable Growth

Sustainable growth comes from understanding your best customers and how to find and acquire more of them.

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Customer Data Advantage

•  Growth hacking can get very sophisticated in ecommerce—think Amazon personalization.

•  Simpler steps you can take now that can have a huge impact on your bottom line.

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Customer Data Advantage

Good growth hacks don't magically appear - they require rigorous work around data and insights.

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A Few Hacks You Can Try Today

@SeanEllis

Supercharge Your Audience Targeting

•  Takes audience targeting to the next level to find ultra-targeted and highly profitable audiences on Facebook.

•  Create a custom audience in Facebook via Power Editor and target those people with ads.

•  Drive to campaign-specific landing page with retargeting code.

•  Retarget visitors to that landing page back across the web with highly-targeted ads and offers.

#HackingEcomm @SeanEllis

Supercharge Your Audience Targeting

@SeanEllis

Supercharge Your Audience Targeting

@SeanEllis

@SeanEllis

Data Journalism to Create Awareness

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Think like a growth hacker: Is there a story in my customer data? #HackingEcomm

Deliverychef.in

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Image via DeliveryChef

@RobertJMoore

The Exit Survey

•  Finding out why visitors leave your site is critical to optimization efforts.

•  Why wait until they’re gone to try to recapture them?

•  Collect feedback to learn conversion issues and use dynamic responses to recapture based on user objection.

#HackingEcomm @SeanEllis

@SeanEllis

@SeanEllis

Supercharge Your Audience Targeting

@SeanEllis

Reverse Engineering Your Best Customers

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Reverse Engineering Your Best Customers

Calculate customer lifetime value to find your best customers

Use data to identify the differentiating characteristics between your best customers and your pretty good customers Use these insights to turn pretty good customers into your best customers

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Turn Receipts Into Growth Opportunities

•  What’s the one thing every customer gets from you? That’s right, a receipt.

•  These are great opportunities to build loyalty, get the next conversion, or get customers to take a secondary action.

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Turn Receipts Into Growth Opportunities

“What if we see the receipt more as a publishing medium — a product unto itself that people actually want to take home, that they want to engage with, be fully interactive with? What can we do with this everyday tool?” — Jack Dorsey, Square

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@SeanEllis

How to Think Like a Growth Hacker

@SeanEllis

BroHacker

Growthhackers.com

The Growth Hacking Mindset

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Start Growth Hacking Today

Understand what your customers are doing and why they’re doing it. Find one or two opportunities to optimize your site and existing traffic. Use one win to build momentum for the next test and growth opportunity.

#HackingEcomm @SeanEllis

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Keep Learning

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Get the ebook!

@RobertJMoore

Thank You!