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A Little Background…

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Multiple Sites: One Safety Vision

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Top 25 Amusement Parks Worldwide

Source: TEA Report

12 Walt Disney Parks and Resorts in Top 25

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So, it’s vitally important all of us thoroughly understand our

responsibilities…particularly our responsibility for guest relations and safety.

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Safety not only is our first value, it is the way we deliver Courtesy, Show, and Efficiency

The Four Keys

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Safety Charter – “No One Gets Hurt”

Our mission is to create a culture where safety is not only an organizational priority but also a personal value, genuine in delivery and founded in care for people.

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“They didn’t need safety programs!”

How about the government?

Occupational Health and Safety Act signed into law

First OSHA Standards

Asbestos

Construction Standards

Comm. Diving

Lead

Right to Access Worker Medical

and Exposure Records

Hearing Conservation

Right-to-Know Regulations

California Prop 65

Lockout/ Tagout

Confined Spaces

Standard

Steel Erection

ANSI Z359

ASTM F24

NFPA 70E Changes

OSHA Fall Protection

California Adopts

Ergonomics

Employers Pay for PPE

Cranes and Derricks

Hazardous Waste/Emergency Response

Carcinogens

Vinyl

Chloride Refining

Emissions

Cal. Injury Prevention

ADA Heat Stress

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Sécurité par le Conformité

• Unintended consequences of a pure compliance model – Fosters a reactive approach – Limited value (Compliance ≠ Safety) – Undermines ownership culture – Takes your eye off the ball

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Where to start?

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Hazard Alignment

13

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OSHA Hierarchy of Controls

Eliminate*

Substitute

Engineering Controls

Administrative Controls

PPE

EFFE

CTIV

ENES

S

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Safety is not the absence of events; Safety is the presence of defenses.

Companies that manage safety [and wellness] performance well constantly work on these four things:

1. Fixate on where the next failure will happen 2. Strive to reduce complicated operations 3. Respond to low level signals seriously 4. Respond to events deliberately

Source: Todd Conklin, Pre-Accident Investigations, Ashgate Publishing, 2012

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Swiss Cheese Model

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Swiss Cheese Model

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Ride Design and Operation

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Engineering and Implementing Safety Technologies

- Redundant Brakes - Dual Ride-Control Systems - Monitored Seat Belts - Redundant Track Sensors - Pressurized Tubular Track Rail - Over speed Detection - Anti-Rollback Mechanisms - Multi-Screen Video Monitoring - Computerized Messaging

Systems - Backup Power - Automated Barriers

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Ride Vehicle Ride Control System & Lightboard

Data Collection Interface MAXIMO

Automated Maintenance Verification System

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And Even With Mitigations…

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Safety Technology

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Mobile Maintenance Management

ACCESS DENIED

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Second Set of Eyes

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Walt Disney World Resort

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We Train the Why

Don’t Reuse Hardware

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Simulation

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Simulation

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Simulation

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Jedi Training Starts Early…

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“Always Watching”

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Area Verification of Practice

(Tier-I)

Line of Business Evaluation of Process

(Tier-II)

Worldwide Safety& Health

Reviews of Program (Tier-III)

250 audits conducted

WDW Attractions Operations Audits

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Hotels DOT

Buses Merchandise Attractions

& Rides Food Safety Entertain-

ment Recreation

Equipment Tracking Lock

/Tag Out

Animal Programs

Construction

Tier O

Tier 1

Tier 2

Tier 3

Tier 4

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35

Safety Technology….and Food

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Thank You