Ever since Canon Marketing (M) Sdn Bhd was established in 1987, it hasbecome a major corporate player in Malaysia. Focused on the objective ofproviding excellent products and support to Malaysian users, Canon hasinvested considerable time and effort in developing channels to accessthe market. Clearly, Canon’s rise to the top has been phenomenal, and thecelebration of its 25th anniversary in 2012 heralds 25 years of roaring

success. 25 years of non-stop product launches, 25 years of commitment from employees, 25 years of support from customers, 25 years of passion and drive from business partners. Canon is committed and will continue to strive to become a household name and a leading brand, sought after for its quality and reliability in products and services.

A History of Success

Every policy and decision made in Canon is highly influenced by its corporate philosophy of kyosei. Simply put, kyosei means living and

working together for the common good. It also encompasses Canon’s desire to develop a society in which everyone can enjoy happiness

and fulfillment, regardless of differences in culture, customs, language or race. Canon aims to contribute to the prosperity of the world and the happiness of humanity, which will lead to continuing growth and bring

the world closer to achieving kyosei.

Governed byKyosei

CONSUMER SYSTEM PRODUCTS DIVISION

INKJET PRINTERS (PIXMA)• Inkjet All-In-One Printers (Print, Scan, Copy & Fax)• Inkjet Single Function Printers

LASER PRINTERS (imageCLASS)• Inkjet Facsimiles• Laser Facsimiles• Multifunctional Laser Printers (Black & White, Colour)• Single Function Laser Printers (Black & White, Colour)

PROJECTORS, PRESENTATIONPRODUCTS• Multimedia Projectors• Presentation Peripherals• Web Cameras

SCANNERS

CALCULATORS

CONSUMABLES• Ink Cartridges• Toner Cartridges• Photo Papers

IMAGING COMMUNICATIONPRODUCTS DIVISION

CAMERAS• Digital SLR Cameras• Digital Compact Cameras• Lens, Speedlites, Accessories

VIDEO CAMERAS• MiniDV Camcorders• DVD Camcorders• Hard Disk Drive Camcorders • High Definition Camcorders• Flash Memory Camcorders• Accessories

SELPHY DIRECT PHOTO PRINTERS

BUSINESS IMAGING SOLUTIONS DIVISION

BUSINESS MULTIFUNCTION DEVICES (imageRUNNER)• Black & White• Colour

BUSINESS SOLUTION SOFTWARE• Document Management• Document Distribution• Output Management• File Processing

PRODUCTION PRINTING SYSTEMS (imagePRESS)• Black & White• Colour

LARGE FORMAT PRINTERS (imagePROGRAF)• CAD / GIS• Professional Photographs / Graphic Arts / Fine Arts• Colour Proofing Applications• General Office Use

CONSUMABLES• Drums• Toners• Cartridges• Canon Eco-Image Copy Paper

SCANNERS (imageFORMULA)• Document Scanners (Colour, Network)• Cheque Scanners

PHOTOBOOK (WEDOO)

Structure ofBusiness Organisation

Service &Support

COMMITTED TO PROFESSIONAL SERVICE & CUSTOMER DELIGHTAt Canon, quality goes beyond products. Dedicated to customer service andsatisfaction, Canon aims not only to meet but also to exceed customers’expectations.

Canon adheres to a comprehensive training plan because it is serious aboutpursuing high service exellence. Canon’s training plans involve every level of its staffand are tailored to achieve specific objectives.

1 Foundation & Professional Development Programme for all staff.2 Management and Leadership Programme to enhance leadership qualities and management skills of supervisory and managerial staff.3 Technical Training Programme to enhance technical and service skills.4 Product and System Training Programme to build up the product knowledge of sales and marketing staff.

ON-SITE SERVICEUnder its Customer Delight program, Canon provides on-site support for its corporate customers, from 8.30am till 10.00pm on weekdays and 9.00am till 1.00pm on Saturdays (except State & Public Holidays).

CENTRAL HELPDESKCentral Helpdesk was set up as a single point of contact for customers with service-related requests (on-site service, toner requests or in-house service repair status) or other general enquiries through a single hotline number and email address. Itoperates from 8.30am till 6.00pm on weekdays and 9.00am till 1.00pm onSaturdays (except State & Public Holidays).

HEAD OFFICE, SHOWROOM & CUSTOMER CARE CENTRECanon has set up its Head Office, Showroom and Customer Care Centre at:

CORPORATE HEAD OFFICE, SHOWROOM & SERVICE CENTREBlock D, Peremba Square, Saujana Resort,Section U2, 40150 Shah Alam, Selangor Darul Ehsan.Tel: 03-7844 6000 / 03-7844 0055 Fax: 7844 0505

CUSTOMER CARE CENTRE (Collection Counter)As customers are encouraged to get a firsthand feel of Canon products, visitors are invited to visit its showroom at Peremba Square in Shah Alam for product demonstrations or consultations on which products best meet their needs. Canon’s Customer Care Centre, a centre for products requiring service and repairs, is located on the ground floor. Opening hours are:

Head Office Monday - Friday, 8.30am - 7.30pm Branch Monday - Friday, 8.30am - 6.00pm Closed on Saturday, Sunday and Public Holidays

HELPDESK CARELINE (Klang Valley Only)Tel: 03-7844 8333 Fax: 03-7844 8222Office Hours: 8.30am - 6.00pm (Monday - Friday) 9.00am - 1.00pm (Saturday)Email: helpdesk@cmm.canon.com.myWebsite: www.canon.com.my

CUSTOMER CARE CENTRE (Collection Counter)Head Office: 8.30am - 7.30pm (Monday - Friday)Branch: 8.30am - 6.00pm (Monday - Friday)

CANON LOGISTICS DIVISION (Distribution Centre)No. 2, Block A, Jalan Bumbung U8/90, Seksyen U8, Perindustrian Bukit Jelutong,40150, Bandar Shah Alam, Selangor Darul Ehsan.Tel: 03-7842 5869 Fax: 03-7842 5767

BRANCH OFFICES AND AUTHORISED SERVICE CENTRESTo ensure that its services are conveniently accessible, Canon has an extensive network of branches, service centres, dealers and distributors that cover almost every corner of Malaysia.

While Canon’s Head Office is based in Selangor, its presence is strongly felt in Malaysia through its 7 branch offices in different parts of the country. These offices provide prompt service and technical support to dealers and customers in the region. They are centrally located in Penang, Ipoh, Malacca, Johor Bahru, Kuantan, Kuching and Kota Kinabalu. For the location of the branch offices, kindly log on to www.canon.com.my

Service &Support

COMMITTED TO PROFESSIONAL SERVICE & CUSTOMER DELIGHTAt Canon, quality goes beyond products. Dedicated to customer service andsatisfaction, Canon aims not only to meet but also to exceed customers’expectations.

Canon adheres to a comprehensive training plan because it is serious aboutpursuing high service exellence. Canon’s training plans involve every level of its staffand are tailored to achieve specific objectives.

1 Foundation & Professional Development Programme for all staff.2 Management and Leadership Programme to enhance leadership qualities and management skills of supervisory and managerial staff.3 Technical Training Programme to enhance technical and service skills.4 Product and System Training Programme to build up the product knowledge of sales and marketing staff.

ON-SITE SERVICEUnder its Customer Delight program, Canon provides on-site support for its corporate customers, from 8.30am till 10.00pm on weekdays and 9.00am till 1.00pm on Saturdays (except State & Public Holidays).

CENTRAL HELPDESKCentral Helpdesk was set up as a single point of contact for customers with service-related requests (on-site service, toner requests or in-house service repair status) or other general enquiries through a single hotline number and email address. Itoperates from 8.30am till 6.00pm on weekdays and 9.00am till 1.00pm onSaturdays (except State & Public Holidays).

PENANG

No. 46, Anson Road,10400 Pulau Pinang.Tel: +604-238 3838Fax: +604-238 3888

KUANTAN

A-27, (Ground & First Floor),Lorong Tun Ismail 12,Sri Dagangan 2,25000 Kuantan, Pahang.Tel: +609-517 3688Fax: +609-517 3858

KUCHING

Ground & 3rd Floor,No. 9, Wisma TIB,Central Avenue, 3rd Mile,Jalan Tan Sri Amar Kalong Ningkam,93250 Kuching, Sarawak.Tel: +6082-575 188Fax: +6082-572 411

KOTA KINABALU

Lot 6, Jalan Gaya,88000 Kota Kinabalu,Sabah. Tel: +6088-233 800Fax: +6088-237 880

KULIM (DEPOT)

No. 63, Persiaran 1,Taman Kulim Avenue,Kulim Hi-Tech,09000 Kulim, Kedah. Tel: +604-403 2077Fax: +604-403 2076

IPOH

No. 20 & 22,Medan Istana 5,Bandar Ipoh Raya,30000 Ipoh, Perak.Tel: +605-255 6311Fax: +605-255 6322

MALACCA

No. 12, 12A & 12B andNo. 14, 14A & 14B,Jalan Melaka Raya 13,Taman Melaka Raya,75000 Melaka.Tel: +606-283 8331Fax: +606-283 8332

JOHOR BAHRU

No. 38, 38A & 38B,Jalan Molek 2/2,Taman Molek,81100 Johor Bahru, Johor.Tel: +607-355 4777Fax: +607-355 4077

AUTHORISED DEALERS AND DISTRIBUTORSTo put Canon products within easy reach, Canon has over 8000 authorised dealers anddistributors in Malaysia. Customers can easily locate an authorised Canon dealer in theirneighbourhood no matter where they are based.

CANON LIFESTYLE CONCEPT STORESAdvocating the “touch & feel” experience, Canon Lifestyle Concept Stores give customers the chance to experiment with and try out Canon’s latest imaging equipment.

SURIA KLCCLot 329, 3rd Floor, Ramlee Mall, Suria KLCC, 50088 Kuala Lumpur.Tel: 03-2166 2382 Fax: 03-2171 1763Business Hours: 10am to 10pm

MID VALLEY MEGAMALLLot S-051, 2nd Floor, Mid Valley Megamall, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur.Tel: 03-2282 7037 Fax: 03-2284 9563Business Hours: 10am to 10pm

PAVILION KLLot 5.30, Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur.Tel: 03-2144 6200 Fax: 03-2144 6201Business Hours: 10am to 10pm

SUNWAY PYRAMIDLG 2.30. Lower Ground 2, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 46150 Petaling Jaya, Selangor. Tel: 03-5633 1818 Fax: 03-5633 1313Business Hours: 10am to 10pm

ONE UTAMALG 3158, Lower Ground Floor (New Wing), One Utama Shopping Centre, 47800 Petaling Jaya, Selangor. Tel: 03-7726 8861 Fax: 03-7726 8763Business Hours: 10am to 10pm

PLAZA LOW YAT (BRAND STORE)Lot UG-41, Upper Ground Floor, Plaza Low Yat, No.7, Jalan Bukit Bintang, 55100 Kuala Kumpur. Tel: 03-2141 8188 Fax: 03-2141 9688Business Hours: 10am to 10pm

CANON PRO CENTRES

CANON EOS PRO CENTRELot 09-47, Level 9, Berjaya Times Square,No.1, Jalan Imbi, 55100 Kuala Lumpur.Tel: 03-2143 9148

CANON PROFESSIONAL HD CENTREG22-12 Ground Floor, IT Centre @ Berjaya Times Square,No.1, Jalan Imbi, 55100 KL.Tel: 03-2143 2533

EOS BOUTIQUE SUBANGW-08-0 (Grd Flr), West Wing Subang Square Business Centre,Jalan SS15/4G, Subang Jaya, 47500 Petaling Jaya.Tel: 03-5612 0337

EOS BOUTIQUE PENANG98, Jalan Burma, 10050 Penang.Tel: 04-228 8858

MS ISO 9001, ISO 14001 & OHSAS 18001 QUALITY CERTIFICATIONSWhen it comes to being officially recognised for environment-friendliness, cutting-edgetechnology and innovation, Canon has proven itself time and time again by winningnumerous awards for groundbreaking products that perform superbly and yet do notharm the environment, not only in Japan but also in the United States and Europe.

In Malaysia, Canon’s pursuit of international-standard quality in its operations andadministration is an unceasing endeavour. It was awarded the MS ISO 9002: 1994 certification in 2000. As further recognition of the company’s unwavering commitment to quality and excellence, it was upgraded to ISO 9001: 2000 certification in June 2002. TheISO certification was awarded for business operations at the Head Office, specifically Sales,Marketing and After-sales Services for Office Automation Systems, Computer Peripheralsand Cameras. In 2007, Canon in Malaysia also successfully acquired the ISO 14001Environment Management Systems and the OHSAS 18001 Occupational, Health & SafetyManagement Systems certifications.

In addition to quality certifications, Canon in Malaysia has received multiple awards invarious categories.

READER’S DIGEST TRUSTED BRAND AWARDSCanon was awarded the Reader’s Digest TrustedBrand Awards in 2011 for its EOS DSLR Camerasand its imageRUNNER range of BusinessMultifunction Devices.

PUTRA BRAND AWARDS Being the No. 1 choice of more and morehouseholds and businesses, Canon was crownedwith 2 Putra Brand Awards in 2011.

Recognition forEXCELLENCE

TIPA AWARD & EISA AWARDCanon’s EOS DSLR Cameras clinched top honoursin the 2011 TIPA Awards and 2011 EISA Awardswith an EOS DSLR Camera declared the Best D-SLREntry Level by TIPA and European Camera of theYear by EISA.

GfK AWARDSCanon’s EOS line of DSLR Cameras was confirmedas the “No. 1 DSLR Brand in Asia” by GfK Asia in2010, overtaking the top brands of DSLR Cameras inMalaysia and Asia.

Trusted for affordable speed and quality, Canon’sPIXMA range of Inkjet Printers was also honoured asthe “No. 1 Inkjet Printer in Malaysia” by GfK in 2010.

Canon’s imageCLASS Laser Printers have earnedthemselves GfK’s No. 1 Laser Printer in Malaysia2010 Award for their superb functionality andpopularity.

RED DOT DESIGN AWARD & iF PRODUCTDESIGN AWARDStyle statements that merge efficiency, convenienceand comfort, Canon’s X Series of designercalculators attained a “red dot award: productdesign” 2011 and an “iF product design award” 2011.

BLI PICK AWARDSCanon’s imagePROGRAF Large Format Printer aswell as eCopy and uniFLOW Business Solutionsswept 3 BLI Summer 2011 Pick Awards for theirunrivalled quality, cost-effectiveness and ease of use.