A Guide to Professional Development - FMM Institute HeadOffice... · FMM Institute (Centre for...

FMM Institute (Centre for Professional Development)

Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur

Tel: 03-62867200 Fax: 03-62776712 Email: [email protected] Website: www.fmm.edu.my Training Calendar 2014

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A Guide to Professional

Development

Training Calendar 2014

FMM Institute Centre for Professional Development




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Contents Page Vision 6 FMM Institute – Profile 7 FMM Institute – Network 8 Training Schemes 9 – 10 Programme Categories: Customised In-House Programmes 11 – 14 Corporate Training Programmes 15 – 60

1. Senior Management 1.1 Enhancing Business Innovation and Growth with New Thinking 1.2 Risk Management and Control for Senior Management 1.3 Sun Tzu’s Art of War for Corporate Leadership and Management 1.4 Talent Management and Succession Planning 1.5 Facilities Management: The Way Forward

16 – 18 16 16 17 18 18

2. Management, Customer Service and Personal Development 2.1 suPERform™ Coaching Skills 2.2 McKinsey’s 7S Framework: Making It Work for Organisational Excellence 2.3 Essential Skills for Managers 2.4 Impactful Leadership Skills 2.5 Managing Stress at Workplace 2.6 Managing Employee Compensation and Benefits for Employee Attraction

and Retention 2.7 Setting Key Performance Indicators (KPIs) and Managing Performance

Appraisal 2.8 Building Risk Management Capability in Organisations 2.9 Occupational Safety and Health Leadership – A Paradigm 2.10 Delivering Winning Service 2.11 Emotional Intelligence at Work 2.12 Groomed for Success 2.13 Speak Up and Speak Out: Building Confidence and Connectivity in Public

Speaking 2.14 Power-Packed Presentation Skills

19 – 27 19 19 20 20 21 21

22

23 23 24 25 25 26

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3. Financial Management 3.1 Costing Made Simple for Planning and Control (for a Manufacturing Environment) 3.2 How to Prepare and Maintain Full Set of Accounts

3.3 Practical Tips in Debt Collection

3.4 Financing Your Business: Getting a Loan from Your Bank

28 – 30 28

28 29 30

4. Export Management 4.1 INCOTERMS and Its Interpretation in International Trade and Shipping Documentation 4.2 Letters of Credit (LC) 4.3 Export Marketing Fundamentals: Getting to Be Export Ready

31 – 32 31

31 32




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5. Operations and Logistics 5.1 Compliance to Safety and Health Legislation in the Manufacturing

Environment 5.2 Effective Environmental, Occupational Safety and Health Management 5.3 Production Planning and Control 5.4 Effective Negotiation Skills for Purchasers 5.5 Effective Purchasing Management 5.6 Inventory and Stores Management 5.7 Materials Planning and Control 5.8 Operasi Stor dan Gudang 5.9 Perancangan dan Pengawalan Inventori 5.10 Value Creation Through Effective Management of Supply Chain 5.11 Logistics Management in Manufacturing: Towards Increasing Economic

Value of Companies 5.12 Warehouse Management in the 21

st Century: Improving Efficiency of the

Supply Chain System 5.13 Warehouse Safety and Manual Material Handling

33 – 41 33

33 34 35 35 36 37 37 38 39 39

40

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6. Quality Systems and Productivity Improvement 6.1 Failure Mode and Effect Analysis (FMEA) 6.2 Process Control: Measurement and Calibration 6.3 Lean Production System

42 – 44 42 42 43

7. Technical and Maintenance 7.1 Introduction to Industrial Electronics Repair

7.2 Technical/Engineering Drawing

7.3 Pemeriksaan dan Penilaian Prestasi Jentera

7.4 Peningkatan Kemahiran Pemandu dalam Penjagaan Kenderaan

45 – 47 45 45 46 46

8. Information and Communication Technology 8.1 AUTOCAD (Basic/Intermediate/Advanced)

8.2 Essential Skills for Creating VBA Templates

8.3 Data Management with Pivot Table

8.4 Microsoft Excel Functions and Formulas

8.5 Task Automation with Microsoft Excel Macro/VBA (Advanced)

8.6 Microsoft Office

48 – 51 48 49 49 50 50 51

9. Supervisory Skills 9.1 Kemahiran Penyeliaan Yang Berkesan

9.2 The Competent Supervisor

52 – 53 52 53

10. Communication 10.1 FMM English Language Proficiency Course (Level I, II and III)

10.2 Communicative Mandarin for Business (Level 1, II and III)

10.3 Communicating Successfully in Challenging Situations

10.4 Writing Skills for Executives: Enhance Your Professionalism

54 – 57 54 55 56 56




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SMEs Skills Upgrading Programmes 58 – 64

1. INCOTERMS and Its Interpretation in International Trade and Shipping Documentation

59

2. Production Planning and Control 59

3. Effective Negotiation Skills for Purchasers 59

4. Effective Purchasing Management 59

5. Inventory and Stores Management 60

6. Materials Planning and Control 60

7. Operasi Stor dan Gudang 60

8. Perancangan dan Pengawalan Inventori 60

9. Supply Chain Management 60

10. Logistics Management in Manufacturing 60

11. Warehouse Management in the 21st Century 61

12. Warehouse Safety and Manual Material Handling 61

13. Strategic Procurement, Negotiation Skills and Cost Reduction Techniques 61

14. Effective Logistics Management 61

15. Sijil Pengurusan Stor dan Gudang 61

16. Understanding ISO 9001:2008 Quality Management System Requirements 61

17. ISO 9001:2008 Quality Management System Internal Audit 61

18. 5S Implementation 62

19. 7 Alat QC dan Pelaksanaan QCC 62

20. Teknik Kawalan Kualiti Untuk QC 62

21. Teknik-Teknik Peningkatan Produktiviti 62

22. Safety and Health at Workplace 62

23. How to Develop an Effective Safety and Health Committee 62

24. Accident Prevention at Workplace 62

25. Occupational First Aid Skills and CPR 63

26. Safe Forklift Driving Skills 63

27. Mengendali Bahan Kimia Dengan Selamat 63

28. Penyelenggaraan Asas Untuk Juruteknik 63

29. Equipment Efficiency Through Maintenance Management 63

30. Basic Electricity and Troubleshooting 63

31. Basic Programmable Logic Controller 63

32. Certificate in Boilerman 64

33. Certificate in Energy Management 64

34. Certificate in Electrical Maintenance 64

35. Certificate in Electrical Chargeman AO 64

Certificate Programmes 65 – 75

1.

Certificate in Boilerman (Engine Drive Steam Boiler) (BM) 66

2.

FMM Certificate in Steam Engineer 66




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3.

FMM Certificate in Electrical Chargeman AO/A4 (BM) 67

4.

FMM Certified Manager of Quality/Organisational Excellence (CMQOE)

68

5.

FMM Certified Quality Engineer 69

6.

FMM Certified Reliability Engineer

69

7.

FMM Certified Quality Improvement Associate

70

8.

FMM Certificate in Technician Development Programme 71

9.

FMM Certificate in Energy Management 71

10.

FMM Certificate in Safety and Health Officer 72

11.

FMM-MNSC Certificate in Shipping 72

12. FMM Executive Certificate in Human Resource Management

73

13. FMM Executive Certificate in Industrial Relations Management

73

14.

FMM Executive Certificate in Production and Operations Management 74

15.

FMM Sijil Pengurusan Stor dan Gudang 74

16.

Project Management Professional (PMP) Exam Prep Course

75

Professional Diploma Programmes 76 – 79

1. Professional Diploma in Human Resource and Industrial Relations

77

2. Professional Diploma in Logistics and Supply Chain Management

78

3. Professional Diploma in Management 78

4. Professional Diploma in Safety and Health Management (UTMSPACE) 78

FMM Institute – Location Map 80 Registration Details and Registration Form 81 Appreciation 82




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Vision

FMM’s Vision

Making Malaysian industries globally competitive

FMM Institute’s Vision

To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in

industry practices and technology in tandem with the nation’s surge towards developed nation status

FMM Institute’s Mission

To establish the FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer professional and industry-relevant

qualifications

Our Quality Policy

Total commitment to service excellence and quality




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FMM Institute – Profile

FMM Institute, a subsidiary company of the Federation of Malaysian Manufacturers, was established to provide industry-relevant skills training for the manufacturing and services sectors for the continuing development of the human capital. It was incorporated on January 12, 1999. The Institute on average conducts 1,000 programmes and trains 18,000 participants in various categories of programmes nation-wide annually.

In line with its primary objective to develop the potentials and enhance the skills of personnel at every level of industry, FMM Institute offers a wide range of functional corporate training programmes to cater to the needs of the manufacturing and services sectors. The Institute is also approved by the SME Corporation Malaysia to conduct SMEs Skills Upgrading Programmes for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant.

Training programmes can be specially customised to meet the training needs of

industries and be conducted on in-house basis. In-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired learning outcomes.

FMM Institute believes in lifelong learning. The range of Certificate and Professional Diploma programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancements.

The Head Office is housed in Wisma FMM located at Bandar Sri Damansara, Kuala Lumpur with fully-equipped training facilities, including an IT laboratory and a business information centre/library. FMM Institute has a total of eight Branches and two Representative Offices nation-wide.




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FMM Institute – Network

Kuala Lumpur Head Office

Wisma FMM, No 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, 52200 Kuala Lumpur

Tel: 03-62867200 Fax: 03-62776712/62761316 E-mail: [email protected] Website: www.fmm.edu.my

Programmes Contact Persons E-mail Address

Public Amy/Fatahiyah/Josephine [email protected]

Customised In-House Li Choo/Nora Liza/Norsyariza [email protected]

Professional Diploma Fatahiyah/Anitha [email protected]

Certificate Nora Liza/Anitha [email protected]

Selangor Branch No 34, Jalan Pekedai U1/36 Hicom Glenmarie Industrial Park 40150 Shah Alam, Selangor Darul Ehsan Tel: 03-55692950/4471/4171 Fax: 03-55694346/2576 E-mail: [email protected] Contact Person: Pn Siti Nazihah Ab Halim

Perak Branch No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) 30350 Ipoh Perak Darul Ridzuan Tel: 05-5488660/550/770 Fax: 05-5488221/331 E-mail: [email protected] Contact Person: Mr Mahinder Singh

Negeri Sembilan Branch No 5 & 6 (1

st Floor), Jalan S2/D38, City Centre

70300 Seremban 2, Negeri Sembilan Darul Khusus Tel: 06-6031616/26/27 Fax: 06-6031628 E-mail: [email protected] Contact Person: Pn Akmalina Kamarulzaman

Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya, 13700 Prai, Penang Tel: 04-3992057/4901/7805 Fax: 04-3994863 E-mail: [email protected] Contact Person: Pn Rahayu Sakedan

Malacca Branch D3-4, Plaza Jayamuda, Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) 75300 Melaka Tel: 06-2831639/2812827 Fax: 06-2838090 E-mail: [email protected] Contact Person: Ms Shireen Chan

Kedah/Perlis Branch Wisma Idealcare, No. 5, 2

nd Floor

Jalan Perdana Heights 1/1 (Lot 88) Perdana Heights, 08000 Sungai Petani, Kedah Tel: 04-4246431 Fax: 04-4216876 E-mail: [email protected] Contact Person: Pn Meeza Hassan

Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park Kawasan Perindustrian Tebrau III 81100 Johor Bahru, Johor Darul Takzim Tel: 07-3577613 Fax: 07-3577617/7618 E-mail: [email protected] Contact Person: Ms Jessica Chu

Sabah Representative Office 143, 1

st Floor, Block Q, Lorong Plaza Permai 1

Alamesra Plaza Permai Sulaman Coastal Highway 88400 Kota Kinabalu, Sabah Tel: 088-447580 Fax: 088-447570 E-mail: [email protected] Contact Person: Ms Florisa Sangau

Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2

nd Floor, Sri Kuantan Square

Jalan Telok Sisek, 25000 Kuantan Pahang Darul Makmur Tel: 09-5156858/6857 Fax: 09-5156855 E-mail: [email protected] Contact Person: Pn Hafizah Ismail

Sarawak Representative Office Level 5 (South), Wisma STA 26, Jalan Datuk Abang Abdul Rahim 93450 Kuching Sarawak Tel: 082-332784/2787 Fax: 082-332785 E-mail: [email protected] Contact Person: Ms Beatrice ak Olivia Kada




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Training Schemes Human Resource Development Fund (HRDF) Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows:

• SBL Scheme

Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing the SBL online application form. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers.

• PROLUS Scheme

Employers can claim for reimbursement without the need to apply for prior approval. It is only for training programmes with Approved Training Programme (ATP) status.

• PERLA Scheme

FMM Institute will claim the entire amount directly from the employer’s account with HRDF. No prior approval is needed under this scheme. However, employers are required to reserve levy through the online system for payment of course fee to FMM Institute. Employer must submit Form PSMB/PER/T2/06 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programme (ATP) status.

• SBL-KHAS Scheme

Similar to the PERLA scheme but approval from PSMB is required prior to commencement of programme by completing the SBL-KHAS online application form. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

• SMETAP Scheme

The Small and Medium Enterprise (SME) Training Partners scheme is to equip SME employees with specialised skills. The course fees will be directly debited from employer’s levy balances. Interested employers are required to complete the SMETAP Programme Registraion Form PSMB/STP/1/07 and submit it to the SMETAP Unit of PSMB at least two weeks prior the commencement of the programme. Approvals will be given to employers with duly completed form and without any arrears of levy.




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SME Corporation Malaysia (SME Corp) Under this scheme, a total of 35 SMEs Skills Upgrading Programmes were approved by SME Corporation Malaysia to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant. Eligibility to SMEs Skills Upgrading Programmes

• Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM50 million or with less than 200 full-time employees.

• Services sector (including ICT) - annual sales value is not more than RM20 million or with less than 75 full-time employees.

• SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis.




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Customised In-House Programmes




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In-House Training FMM Institute offers training courses to be conducted at your premise on dates of your choice as in-house training! This mode of training is cost effective and can be customised to meet your training objectives. All FMM Institute's training programmes can be offered on in-house basis. The benefits of FMM Institute in-house training:

• Customised to meet objectives

• Cost effectiveness

• Enhance team dynamics

• Experienced facilitators with relevant industry experience

• Flexible scheduling

• On site practical sessions All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme.

Popular In-House Programmes:

Management and Executive Development

• Developing Effective Middle Management Skills

• The Art of Effective Leadership

• Essential Skills for Managers

• The Ultimate Managing and Conflict Resolution Skills

• Coaching and Mentoring Skills

• Executive Development Programme

• Emotional Intelligence at Work Human Resource and Industrial Relations

• Discipline and the Procedure of Conducting a Domestic Inquiry

• Effective Performance Appraisal Skills and Techniques

• Understanding the Basics of Employment Act 1955

• Managing Poor Performance

• Managing Absenteeism at the Workplace

• Effective Interviewing Skills and Techniques

• HR for Non-HR Managers

Financial Management

• Finance for Non-Financial Managers and Executives

• Practical Debt Collection

• Value Cost Analysis

• Collecting Difficult Accounts Customer Service, Sales and Retail

• Effective Customer Service and Complaints Management

• Strategic Selling Techniques

• Leading Your Sales Team for Success

• Negotiation to Win Sales

• Strategic Marketing Planning

• Managing Major Accounts

• Effective Retail Management




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Export Management

• International Trade, Shipping Documentation and INCOTERMS 2010

• Practical Aspect of Malaysian Customs Procedures Supervisory and Motivational Skills

• Supervisory Excellence

• LEAD: Leadership Effectiveness Needs Attitude Dynamism

• Teambuilding

• Kemahiran Penyeliaan Yang Berkesan

• Jurulatih OJT Yang Kompeten

• Bimbingan dan Kawalan Prestasi Kerja

• Program Pembangunan Potensi Diri dan Motivasi Kerja

• Penyelesaian Masalah dan Mencapai Keputusan Yang Terbaik

• Perkhidmatan Kakitangan Barisan Hadapan Yang Cemerlang

• Budaya Kerja Cemerlang

• Meningkatkan Kecemerlangan Diri di Tempat Kerja

• The Power of a Positive Mind and Attitude Quality Systems and Productivity Improvement

• Lean Manufacturing

• Statistical Process Control (SPC)

• Failure Mode and Effect Analysis (FMEA)

• Productivity Workshop: Waste Elimination

• Bengkel Produktiviti: 5S

• Design of Experiment (DOE)

• Food Handling and Food Safety

• Internal Audit to ISO 9001:2008 QMS

• Internal Environment Management System Auditing to ISO 14001

• Understanding ISO 9001:2008 Quality Management System Requirements

• Measurement System Analysis (MSA)

• Problem Solving with 7 QC Tools

• Teknik Kawalan Kualiti Untuk QC Industrial Safety and Environmental Management

• Accident Prevention at Workplace

• Basic Emergency First Response Team

• Basic Fire Safety Programme

• Chemical Safety Management

• Compliance with the Occupational Safety and Health Act 1994 and Its Regulations

• Emergency First Aid and CPR Refresher Programme

• Safe Forklift Driving

• Safety Training for Safety Committee Members

• Safety and Health at Workplace

• Keselamatan dan Kesihatan di Tempat Kerja Operations and Logistics

• Production Planning and Control

• Supply Chain Management

• Logistics Management in Manufacturing

• Operasi Stor dan Gudang




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Communication and Clerical Development

• Certificate in English Language for Business Communication (40/60 hours)

• Communication Made Easy (40 hours)

• Clerical Development Programme

• Program Pembangunan Perkeranian

• Pengurusan Rekod dan Fail Yang Efektif Technical and Maintenance

• Repair and Maintenance Welding

• Basic Maintenance for Technicians

• Cost Reduction Techniques for Maintenance

• Root Cause Failure Analysis for Maintenance

• Technical Troubleshooting and Decision Making for Maintenance Information and Communication Technology

• AUTOCAD (Basic/Intermediate/Advanced)

• Data Management with PivotTable

• Microsoft Excel Functions and Formulas

• Microsoft Excel Macro/VBA (Advanced)

• Microsoft Excel (Fundamental – Advanced)

• Microsoft PowerPoint (Fundamental – Advanced)




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Corporate Training Programmes




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1. SENIOR MANAGEMENT 1.1 Enhancing Business Innovation and Growth with New Thinking Objectives

• Understand design thinking as a way forward for the organisation’s innovation and growth

• Transform the company with a competitive advantage

• Apply the four core principles for successful innovation

• Apply the seven modes of the design innovation process

• Lead growth in organisation Contents

• Transforming Organisations and Inspiring Innovation Through Design Thinking

• The Power of Design Thinking

• Four Questions, Ten Tools

• Design Thinking: The Next Competitive Advantage

• Transforming the Corporation

• Leading the Design Thinking Organisation

• Driving Innovation in Your Organisation

• Four Core Principles of Successful Innovation

• Seven Modes of Design Innovation Process

• Leading Growth for Sustainability

• Designing Your Growth Initiative

• Ten Faces of Innovation Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department.

Dates: June 11 - 12, November 26 - 27

Duration: 2 days Scheme: SBL CPD Hours: 14

Fees: FMM Members RM2,300 Non-Members RM2,600

In-House Training Available 1.2 Risk Management and Control for Senior Management Objectives

• Understand the fundamentals of risk management

• Pinpoint the exact type of risks the company is facing

• Examine the statement of risk management and controls

• Monitor the risks

• Handling the risks when they arise

• Mitigate the risks before they affect or impact the company’s performance

• Apply some risk management strategies at the top management level




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Contents

• The Fundamentals of Risk Management

• The Statement of Risk Management and Internal Controls

• The Risk Management Process

• Key Elements of Successful Risk Management

• Handling Counterparty Risk

• Applying Key Financial Ratios

• Managing International Trade Risks

• Managing Funding Risk

• Mitigating Borrowing Risks

• Risk Management Strategies

• Using Derivatives to Reduce Risks

• Managing Currency Risks

• Hedging Strategy Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department.

Dates: May 15 - 16, October 20 - 21



In-House Training Available 1.3 Sun Tzu’s Art of War for Corporate Leadership and Management Objectives

• Develop a “successful mindset”

• Enhance leadership qualities

• Improve skills in handling self, others and situations Contents

• Introducing Sun Tzu’s Art of War

• Developing Personal Success

• Visionary Leadership

• Pragmatic Application

• Success Matrix

• Priority Matrix

• Energy, Enthusiasm and Empathy Who Should Attend

CEOs, General Managers, Senior Managers, Managers and Heads of Department.

Dates: January 23 - 24, August 14 - 15



In-House Training Available




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1.4 Talent Management and Succession Planning Objectives

• Understand the business benefits of talent management and succession planning

• Apply the tools of talent management and succession planning

• Know the roles and future of the person and organisation

• Develop the core competencies of the organisation Contents

• Introduction to Talent Management and Succession Planning

• The Talent Management and Succession Planning Tools

• Roles and Future in Talent Management and Succession Planning

• Developing Core Competencies Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department.

Dates: April 9 - 10, September 4 - 5



In-House Training Available 1.5 Facilities Management: The Way Forward Objectives

• Understand the role of Facility Engineers/Managers and carry out their roles and responsibilities

• Troubleshoot and carry out various maintenance services

• Implement various maintenance strategies to reduce operational costs

• Develop key performance indicators for facility management

• Address safety issues in facility management

• Develop crisis management plan Contents

• The Role of Facility Engineers/Managers

• Operation and Maintenance of Various Mechanical and Electrical Services

• Facility General Maintenance

• Effective Energy and Water Consumption Management Strategies to Reduce Operational Costs

• Outsourcing Facility Management

• Computerised Maintenance Management System

• Safety Issues in Facility Management

• Crisis Management Who Should Attend General Managers, Facility Managers/Engineers, Property/Asset Managers, Plant Engineers and Maintenance Engineers.

Dates: January 22 - 23, June 18 - 19



In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)




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2. MANAGEMENT, CUSTOMER SERVICE AND PERFORMANCE DEVELOPMENT 2.1 suPERform™ Coaching Skills Objectives

• Boost performance of employees

• Coach using the AIGROW™ model

• Set SMART goals

• Perform active Questioning and Listening Contents

• Difference Between Coaching, Training and Mentoring

• What Motivates People and How to Apply to Coaching

• The AIGROW™ Model of Coaching

• SMART Goals

• Linking Goals to Performance Appraisal Objectives

• Questioning Skills

• Listening Skills

• Body Language for Coaches

• Reality, Obstacles, Options, Way Forward

• Mock Coaching Role Plays Who Should Attend Heads of Department, Managers and those in leadership positions.

Dates: March 20, October 16

Duration: 1 day Scheme: SBL CPD Hours: 7

Fees: FMM Members RM800 Non-Members RM1,100

In-House Training Available 2.2 McKinsey’s 7S Framework: Making It Work for Organisational Excellence Objectives

• Improve the performance of a company

• Examine the likely effects of future changes within a company

• Align departments and processes

• Determine how best to implement a proposed strategy Contents

• Understanding the 7S Framework

• Building the Structure

• Envisioning the Strategy

• Applying Effective Systems

• Aligning Shared Values

• Developing Skills

• Enhancing Style

• Maximising Staff Who Should Attend Heads of Department, Managers and Assistant Managers.




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Dates: April 23 - 24, November 3 - 4



In-House Training Available 2.3 Essential Skills for Managers Objectives

• Set clear goals and determine achievable objectives

• Conceptualise and execute a plan

• Organise resources to achieve a goal

• Delegate effectively

• Lead and motivate those they work with

• Cultivate personal good habits of meeting deadlines

• Achieve a higher success of meeting timelines Contents

• Determining Goals and Objectives

• How to Hold the Right Meeting

• Effective Delegation and Teamwork

• Monitoring Tools

• Working with People

• Motivating Those Around You Who Should Attend Heads of Department, Managers, Senior Executives and those who are involved in planning and implementation of plans. Dates: June 18 - 19



In-House Training Available 2.4 Impactful Leadership Skills

Objectives

• Identify and adopt effective leadership characteristics

• Develop and cultivate personal leadership behaviour

• Win the respect and loyalty of team members

• Initiate and manage a problem solving process

• Set goals and objectives

• Communicate clearly

Contents

• The True Meaning of Leadership

• Characteristics and Attributes of an Effective Leader

• Self Transformation and Transformational Leadership

• Nurturing a Vision

• Goal and Objectives Setting

• Problem Solving

• Leadership Communication

• Change Management




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Who Should Attend Managers and Assistant Managers.

Dates: April 7 - 8



In-House Training Available 2.5 Managing Stress at Workplace

Objectives

• Understand the psychology of anger and its causes

• Identify the signs of anger in themselves and others

• Control their anger triggers

• Deal with difficult and angry customers

• Managing their stress and convert negative energy into positive energy

• Develop a personal plan to become a calm and successful individual

Contents

• The Psychology of Anger

• Managing Anger

• Recognising Angry Customers

• Managing Your Customer’s Feelings

• Stress and the Importance of Stress Management

• Techniques in Decreasing Stress

• Activating Good Stress

• Putting It All Together

Who Should Attend Those who have to deal with difficult people and those who are interested to learn how to manage stress.

Dates: May 7 - 8, November 19 - 20



In-House Training Available 2.6 Managing Employee Compensation and Benefits for Employee Attraction and Retention Objectives

• Learn how to set up or revamp the current compensation and benefits package

• Identify the types of salary grade structure

• Understand the benefits given within the ambit of the Malaysian law

• Recruit better talent

• Retain good employees




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Contents

• History of Compensation and Benefits

• What has Contributed to the Growth of Employee Compensation and Benefits

• Compensation Package

• The Value of Employee Benefits

• Key Issues in Benefits Planning, Design and Administration

• How to Plan Flexible Benefit Programme?

• Other Aspects of Compensation and Benefits Planning Who Should Attend CEOs, Managing Directors, Human Resource Managers and Compensation and Benefits Managers. Dates: June 18



In-House Training Available 2.7 Setting Key Performance Indicators (KPIs) and Managing Performance Appraisal Objectives

• Gain a quick overview of the characteristics of Key Performance Indicators (KPIs)

• Understand how key result indicators, performance indicators and KPIs fit together

• Articulate the importance of key performance indicators measurement and target setting

• Decide which key performance indicators to measure

• Choose and use key performance indicators for respective departments

• Develop employee performance appraisal plan

• Recommend appropriate actions and rewards based on performance Contents

• The Role of Performance Measures

• Select Key Performance Indicators

• Critical Success Factors and Key Results Indicators

• Performance Appraisal Process

• Developing Employees

• Rating and Action Based on Performance Who Should Attend Heads of Department and Managers.

Dates: August 25 - 26







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2.8 Building Risk Management Capability in Organisations Objectives

• Discover the importance of risk management to the success of business

• Realise their organisation’s business position and the various possible risks it faces

• Distinguish the various types and categories of risk

• Apply the risk management fundamentals to minimise the risk impact in their organisation

• Develop a practical risk management plan that aligns with corporate strategy Contents

• Introduction to Risk and Risk Management

• Causes of Risk

• Common Types of Risk Faced by Businesses

• Risk Management Framework - Risk Recognition - Risk Assessment - Risk Quantification - Risk Control - Risk Reporting - Risk Monitoring and Review

• Techniques to Manage Risk - Risk Register and Risk Matrix - Emergency Response Plan

• Risk Management Failure and Consequences Who Should Attend Entrepreneurs, Managers and Executives who would like to have a better understanding and appreciation of the risk management framework.

Dates: March 6, July 17



In-House Training Available 2.9 Occupational Safety and Health Leadership – A Paradigm Objectives

• Comprehend the fundamentals of loss control and to apply suitable control measures to reduce or eliminate risks

• Ensure stakeholders are aware of their duties and responsibilities towards ensuring a safe and healthy work culture

• Resolve the various safety and health problems by using various models

• Strive for continual improvement in safety and health




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Contents

• The Concept of Occupational Safety, Health and Welfare

• Hazards and Risks

• Unsafe Acts and Conditions

• Effective Leadership Qualities

• Policy, Procedures and Training

• Safety Goal, Objectives and Metrics (Zero Accident Philosophy)

• Safety Culture and Behaviour-Based Safety

• Motivation, Hazard Communication and Discipline

• Pitfalls to Avoid in Accident Investigation

Who Should Attend Safety and Health Committee Members, Heads of Department and Human Resource personnel with safety and health responsibilities.

Dates: May 26 - 27



In-House Training Available 2.10 Delivering Winning Service

Objectives

• Understand the need to be customer-driven

• Use customer-centered behaviours to create a climate for exceptional relationship

• Build emotional connectivity with customers

• Employ proven techniques to deal with challenging customers

• Develop an attitude of surprising and delighting the customers

• Learn how to turn irate customers around Contents

• Understanding Business

• Delivering Quality Service

• Your Service Role in the Organisation

• The Service Chain Process

• Cultivate Winning Customer Contract - 5-Star Communication Behaviours - The Listening Connection - Projecting the Professional Outlook

• Triumph under Difficulties

• The Pursuit for Winning Service Who Should Attend Front-line staff who have direct contact with customers as well as those in the executive and supervisory position on how they can play an effective role to provide delightful customer experience.

Dates: February 19 - 20, September 8 - 9







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2.11 Emotional Intelligence at Work Objectives

• Develop the paradigms to balance and manage logic and emotions daily

• Identify practical alternatives in dealing with emotions

• Focus energy into the right areas to produce optimum results in personal and professional life

• Create paradigms to be optimistic and responsible for self success

• Learn the five criteria of EQ maturity

• See things in a new perspective

• Develop trustworthiness, responsibility, proactivity and ownership

Contents

• Emotional Intelligence (EQ)

• Enhancing EQ in Human Relations

• Building Trust in the Workplace

• Self-Awareness and Growth

• EQ in Leadership

• EQ in Building Teams

• Success Agreement System Who Should Attend Managers, Executives and Supervisors.

Dates: September 24 - 25

Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14


In-House Training Available 2.12 Groomed for Success

Objectives

• Understand the importance and power of image and to instil confidence and positive presence through professional image projection

• Enhance on dressing and grooming by developing a successful outlook and positive self-image

• Communicate more effectively through appropriate body language to convey the right message

• Establish good ethics in business and social environment and foster better relationships with colleagues, superiors and customers

Contents

• Your Image Impact - The Power of Your Image - Creating a Positive Self-Image - Image Audit

• Dressing Sense - Dressing and Wearing It Right for Business - Office Attire Hierarchy for Men and Women - Maximising and Organising the Wardrobe - Adorning Your Accessories

• General Grooming

• Body Language Communication

• Business Ethics




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Who Should Attend Heads of Department, Managers and Executives.

Dates: March 12, July 8



In-House Training Available 2.13 Speak Up and Speak Out: Building Confidence and Connectivity in Public Speaking

Objectives

• Determine your present speaking abilities and to develop your self-confidence in communication skills

• Display poise, effective body gestures and vocal varieties in presentations

• Craft speeches by organising and structuring ideas and thoughts logically and speak convincingly and enthusiastically

• Practice the various styles of speech delivery through time management and constructive evaluations

• Sharpen listening skills through speech deliveries and evaluations

Contents

• Various Communication Styles

• The Importance of Public Speaking and Elements of a Good Speaker

• The Phobia of Public Speaking

• Impromptu Speech

• Speech Pillars

• Speech Dynamics

• Project Speeches

• Speech Evaluation Who Should Attend Managers and Executives. Dates: June 16 - 17, December 3 - 4



In-House Training Available 2.14 Power-Packed Presentation Skills Objectives

• Understand and identify the key elements of a good presenter

• Apply appropriate techniques in making an impactful and effective presentation through voice and body language elements

• Deliver concise speech and presentation by using appropriate delivery aids for message delivery and engagement with audience

• Reduce nervousness and increase confidence level through delivery techniques and display poise in grooming appearance when presenting before an audience

• Sharpen listening and observation skills through presentation and one-to one evaluation




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Contents

• Overcoming Public Speaking and Presentation Challenges

• Elements of a Good Presenter

• Preparing for the Presentation

• 3Ds – Design, Develop and Deliver

• Speech Delivery Project

• Delivering the Presentation

• Apply the Vital Tools and Techniques in a Power-Packed Presentation

• Presentation of Project Assignment

• Speech Review and Evaluation Who Should Attend Managers and Executives. Dates: February 26 - 27, May 28 - 29, August 26 - 27







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3. FINANCIAL MANAGEMENT 3.1 Costing Made Simple for Planning and Control (for a Manufacturing Environment) Objectives

• Understand basic cost accounting principles and concepts

• Understand the differences between functional-based and activity-based cost accounting systems

• Understand the differences between job-order and process costing practices

• Apply appropriate methods to allocate production overheads

• Use cost accounting for managers to make better decisions

• Use cost accounting as a managerial tool for business strategy and implementation Contents

• Planning, Directing and Controlling

• Financial Statements for Manufacturers

• Cost Behaviour

• Cost Behaviour Analysis

• Sensitivity Analysis

• Basic Job Costing Concepts

• Process Costing

• Equivalent Units

• Cost Allocation

• Activity-Based Costing Who Should Attend Accountants, Finance Managers, Executives and Administrators who are responsible for planning, controlling and managing the production and operating costs in an organisation. Dates: February 17 - 18, September 11 - 12




3.2 How to Prepare and Maintain Full Set of Accounts

Objectives

• Understand the basics and necessity of accounting

• Understand the glossary of accounting terms, accruals, prudence and matching concepts, accounting principles, financial statements, journal entries, etc

• Explain the concept of double-entry (debits and credits) and fully understand what is meant by ‘books must be balanced’

• Understand the relationship between all accounts and the financial statements (how and which category they fall into)

• Know how to provide for depreciation, bad debts and other entries

• Interpret financial statement

• Prepare Balance Sheet and Income Statement




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Contents

• History and the Necessity of Bookkeeping

• Glossary and Understanding of Terms

• Concept of ‘Double-Entry’ in Accounts

• Accruals, Prudence and Matching Concepts

• Journal Entries, Posting into Accounts and Fixed Assets Accounting

• Accounts Receivable, Accounts Payable and Bank Reconciliation

• Inventory Accounting and Methods of Valuation

• Hire-Purchase and Loan Accounting

• Share Capital, Share Premium and Other Sources of Funding and Reflection in Books

• Interpretation of Financial Statements Who Should Attend Accountants, Accounts and Finance Executives, Accounts Clerks and Bookkeepers. Dates: January 23 – 24, March 3 – 4




3.3 Practical Tips in Debt Collection Objectives

• Classify delinquent customers – to determine the collection strategy/approach

• Prepare a collection plan and implement it

• Make collection calls (telephone call and personal visit)

• Deal with uncooperative/abusive/threatening borrowers

• Negotiate a repayment programme Contents

• Cost of Slow Collection

• Debt Collection – A Paradigm Shift Required

• Establishing a Collection Policy/System

• Investigating and Classifying Problem/Past Due Accounts

• Developing the Collection Approach

• Writing Collection Letters that Work

• Making the Collection Call

• Using More Aggressive Tactics

• Dealing with Difficult/Abusive/Threatening Customers/Debtors

• Negotiating an Acceptable Payment Arrangement

• When is a Debt Uncollectable?

• When to Use a Collection Agency/A Professional Debt Collector

• Resorting to Legal Action Who Should Attend Managers, Executives, Officers and those involved in credit, collection and recovery. Dates: May 19 - 20







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3.4 Financing Your Business: Getting a Loan from Your Bank

Objectives

• Have a better understanding of the types of financing available

• Adhere to the credit standards expected of business owners Contents

• Do You Have to Borrow? – Looking Inward

• Seeking a Financial Partner

• Other Sources of Financing

• An Overview of the Financing Needs of Business

• The Importance of Choosing the Right Banker

• What Needs to be Done Before Approaching Your Banker

• Financing Options

• Bank’s Loan Approving Process

• What do Bankers Look At / Look For?

• When and Why Bankers Will Say ‘No’

• Preparing a Comprehensive Business Plan

• Talking to Your Banker Who Should Attend Financial Controllers, Accountants and Business Owners who are involved in SME lending. Dates: July 7 - 8, December 8 - 9




(New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)




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4. EXPORT MANAGEMENT 4.1 INCOTERMS and Its Interpretation in International Trade and Shipping

Documentation Objectives

• Understand the import and export procedures and documentation from a practical point

• Learn the various steps of import and export procedures and documentation flow

• Determine the correct domestic and international trade terms, which offer greatest cost savings

• Avoid shipping errors and accurately describing the materials to be shipped

• Identify proper claims procedures and obtain thorough understanding on claims documents

• Gain an update on the relevant Government Controlling Regulatory Trade Requirements Contents

• Import Documentation and Procedures - International Purchases - Issues in International Purchasing - Import Licenses - Handling Hazardous Materials - Documentary Credit - Various Steps of Import Procedures and Documentation Flow - Duty Drawback and Claims Procedures - Direct Release

• Export Documentation and Procedures - Various Steps of Export Procedures and Documentation Flow - Claim Procedures and Documents - Tips for Importers and Exporters - Case Studies

• INCOTERMS 2010 Who Should Attend Those who are involved in import/export/shipping contracts and operation; freight forwarding; purchasing and supply chain activities; transporting; bill processing; trade documentation; manufacturing; sales administration; marine insurance; finance and administration. Dates: April 21 - 22, October 15 - 16



In-House Training Available 4.2 Letters of Credit (LC) Objectives

• Understand the various types of letter of credit

• Understand the need for banking facilities to meet the short-term and the long-term financial requirement of a business

• Know the operating procedures of various banking facilities for importers and exporters




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Contents

• Definition of Letter of Credit

• Types of Letter of Credit

• Parties Involved in Letter of Credit Transaction

• Export Documents

• Letter of Credit Procedures

• Examples of Letter of Credit

• Highlights on UCP600, URC522 and URR525

• INCOTERMS

• International Standard Bank Practice (ISBP) for Examination of Documents Under Letter of Credit

Who Should Attend Financial Controllers, Account Executives, Finance Executives and personnel involved in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns.

Dates: May 6



In-House Training Available 4.3 Export Marketing Fundamentals: Getting to Be Export-Ready

Objectives

• Evaluate current state of export readiness

• Comprehend the critical steps in the export process

• Conduct basic export market research

• Prepare and participate in export promotion activities

• Formulate an export marketing plan

• Understand Government export incentives/export support

Contents

• Why Export? Managing Export Risks

• Export Readiness Evaluation

• Conducting Export Market Research

• Understanding Culture and Business Practices in Export Markets

• Export Market Selection/Market Entry Strategies

• Export Pricing and Finance/Incentives for Export

• Effective Preparation and Participation in Export Promotion Activities

• Understanding Export Documentation/International Commercial Terms (INCOTERMS)

• Leveraging on Greater Market Access Provided by Free Trade Agreements

• Internet for Export Marketing

• Formulating an Export Marketing Plan

• Critical Factors/Tips for Export Success

Who Should Attend Business Owners, Export/Marketing/Business Development and Non-Marketing such as Finance, Administration and Production Managers and Executives.

Dates: March 17 - 18, June 23 - 24



In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)




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5. OPERATIONS AND LOGISTICS 5.1 Compliance to Safety and Health Legislation in the Manufacturing Environment Objectives

• Comply the requirements of the Factories and Machinery (Amendment) Act 2006 and Occupational Safety and Health Act 1994 and their regulations

• Resolve the legal aspects of safety and health issues in the workplace

• Ensure a safer workplace through compliance with the law Contents

• Loss Control Fundamentals

• Salient Provisions of the Factories and Machinery (Amendment) Act 2006

• Salient Provisions of the Occupational Safety and Health Act 1994 and Regulations - Occupational Safety and Health (Safety and Health Committee) Regulations 1996 - Occupational Safety and Health (Classification, Packaging and Labelling of Hazardous

Chemicals) Regulations 1997 - Occupational Safety and Health (Safety and Health Officer) Regulations 1997 - Occupational Safety and Health (Safety and Health Officer) Order 1997 - Occupational Safety and Health (Use and Standards of Exposure for Chemicals

Hazardous to Health) Regulations 2000 - Occupational Safety and Health (Notification of Accident, Dangerous Occurrence,

Occupational Poisoning and Occupational Disease) Regulations 2004

• Occupational Safety and Health (Classification, Labelling and Safety Data Sheet of Hazardous Chemicals) Regulations 2013

Who Should Attend Safety and Health Committee Members, Heads of Department and Human Resource personnel with safety and health responsibilities.

Dates: April 8, September 30




5.2 Effective Environmental, Occupational Health and Safety Management Objectives

• Understand the importance of an effective environmental, occupational safety and health committee

• Understand the important provisions of the Factory and Machinery Act, Occupational Safety and Health Act and its Regulations especially the Safety and Health Committee Regulations

• Understand the newly-revised Environmental Quality Act 1974

• Use the various techniques and tools to determine the root cause of the accident and to analyse the findings so as to prevent such reoccurrence




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Contents

• Environmental, Health and Safety (EHS) Management

• Elements and Components of EHS Management

• An Effective EHS Committee

• Adhering to the Legal Requirements

• The Environmental Quality Act 1974

• Accident Prevention and Work Safe Plan

• Accident Investigation

• Hazard Identification, Risk Assessment and Control

• How to Conduct a Job Safety Analysis

• Chemical Safety

• Training

• Why an EHS Committee Fail Who Should Attend Safety Practitioners, Safety and Health Officers, Safety Committee Members, Heads of Department, Managers, Executives and Supervisors.

Dates: March 25 - 26




5.3 Production Planning and Control Objectives

• Explain a comprehensive overview of the various aspects of production planning and scheduling

• Develop skills in viewing and analysing specific production problems with an understanding of the organisations’ objectives, needs and resource constraints

• Use tools and techniques for the analysis of production problems Contents

• Operation Management and Production Planning and Control

• Forecasting

• Aggregate Planning

• Capacity Planning

• Location Role in Inventory Management

• Master Scheduling for Production (MPS)

• Materials Requirement Planning (MRP)

• Operations Scheduling (OS)

• Inventory Management Who Should Attend Production Managers, Executives and Senior Supervisors who are responsible for manufacturing. Others involved in planning and production control will also benefit from this programme.

Dates: March 10 - 11, September 22 - 23







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5.4 Effective Negotiation Skills for Purchasers Objectives

• Identify concepts and practices of successful negotiations to improve competency in achieving organisational purchasing objectives

• Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in purchasing of materials and services

• Gain confidence in interfacing with vendors

Contents

• What is Negotiation?

• Internal and External Negotiations

• Analysis of Current Style

• Preparation and Planning

• Setting Buying Objectives

• Information Gathering

• The Power of Listening

• Appropriate Question Types

• Methods of Persuasion

• Rules for Persuasion Techniques

• The Human Elements Who Should Attend Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial.

Dates: May 5 - 6



In-House Training Available 5.5 Effective Purchasing Management

Objectives

• Examine the various elements involved in making purchasing decisions

• Analyse the skills used in purchasing negotiations

• Identify problems commonly faced in administering purchasing functions




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Contents

• Purchasing Management

• Managing Subordinates in the Purchasing Department

• Systematic Management Approach in Making Factual Decision

• Legal Aspects in Purchasing - Communication of acceptance - Intention to create legal relations - Types of misrepresentation

• Drafting of Terms and Conditions of Contract - Inspection, testing and rejection - Passing of property and risk - Arbitration and jurisdiction clause

• Purchasing Negotiation

• Economics Consideration in Purchasing - Demand and supply - Business cycles

• Developing Techniques in Purchasing Management - Ergonomics - Operational research - Role of network planning

Who Should Attend The programme has been adapted to the general requirements of Purchasing and Materials Managers, Executives and Officers who need to gain vital knowledge and experience in managing the Purchasing Organisation.

Dates: March 3 - 4



In-House Training Available 5.6 Inventory and Stores Management Objectives

• Develop skills in the field of control for various functions and responsibilities in the stores

• Understand the activities and operations of an efficient store

• Learn the different techniques used to control stock while maintaining a high standard of safety and hygiene in the store

Contents

• Stores Function and Organisation

• Stock Identification and Vocabulary

• Stock Control and Administration

• Provisions of Establishment and Authorised Holdings

• Store Cycle

• Procedures Involved in the Receiving of Materials from Suppliers

• Principles and Procedures of Stocktaking

• Physical Aspects of Storekeeping

• Some Special Types of Stock

• Assessing the Performance and Efficiency in the Stores Department




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Who Should Attend Inventory Controllers, Store Managers, Executives and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial.

Dates: July 9 - 10



In-House Training Available 5.7 Materials Planning and Control Objectives

• Examine various aspects of managing materials requirements

• Design a systematic approach in order to prevent down times caused by materials shortages and other delay factors

• Plan and forecast materials in terms of economical and operational efficiencies Contents

• Organisation and Functions of Materials Planning and Control

• Budget and Budgetary Control

• Master Scheduling Plan (MSP)

• Distribution Requirements Planning (DRP)

• Time-Phasing Requirements (TPR)

• Capacity Requirements Planning (CRP)

• Materials Requirements Budget (MRB)

• Materials Requirements Planning (MRP)

• Work Study

• Statistical Considerations in Materials Planning and Control

• Break-Even Analysis Who Should Attend Purchasing Executives, Materials Planners, Purchasers, Logistics Managers, Inventory Controllers and all those whose jobs require them to plan and organise materials to meet their organisations’ objectives.

Dates: September 10 - 11




5.8 Operasi Stor dan Gudang Objectives

• Identify the principles and functions of operating store and warehouse in order to increase productivity

• Identify the responsibilities of the staff members of store and warehouse management

• Apply proper and good practices in the management of store and warehouse




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Contents

• Stor dan Inventori – Kaitannya dengan Operasi Perniagaan

• Perhubungan Stor dengan Jabatan-Jabatan Lain dalam Organisasi Perniagaan

• Pengenalan dan Kodifikasi Barang

• Kawalan Inventori

• Sistem Lokasi Stok

• Prosedur-Prosedur dalam Pentadbiran Operasi Stor

• Pemeriksaan dan Pengiraan Stok

• Perakaunan Inventori

• Keselamatan Kerja di Stor dan Gudang

• Keselamatan Harta Benda Stor dan Gudang Who Should Attend All personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in the English Language.

Dates: November 12 - 13



In-House Training Available 5.9 Perancangan dan Pengawalan Inventori Objectives

• Identify concepts and practices of planning and controlling inventory

• Apply the techniques, knowledge and skills to effectively execute the tasks entrusted

• Uplift the confidence of the participants to initiate development in managing inventory effectively

Contents

• Konsep

• Organisasi

• Klasifikasi Bahan-bahan Keperluan

• Perancangan Inventori

• Menentukan Keperluan Inventori

• Perancangan Keperluan Bahan

• Maklumat-Maklumat Penting dalam Perlaksanaan MRP

• Konsep dan Amalan JIT

• Mengawal Bahan-bahan Lebihan dan Buangan Who Should Attend Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control.

Dates: June 23 - 24







39

5.10 Value Creation Through Effective Management of Supply Chain Objectives

• Have a comprehensive overview of the various aspects of supply chain management

• Link forecasting to capacity

• Enhance understanding and decision making capability in scheduling and sequencing

• Better quantify, measure and seek improvements

• Understand and anticipate issues to reduce costs and wastes

• Improve handling of the critical components - culture and human resource Contents


• Supply Chain Optimisation

• Roles of Sourcing and Purchasing

• Capacity

• Human Matrix Optimisation

• The Role of Just-In-Time (JIT)

• 5 Basic Activities of Supply Chain

• Operational Scheduling and Sequencing

• Supply Chain Success Who Should Attend Managers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisational processes, from sales, purchasing, manufacturing, warehousing, logistics, and etc.

Dates: January 23 – 24, May 22 – 23



In-House Training Available 5.11 Logistics Management in Manufacturing: Towards Increasing Economic Value of

Companies Objectives

• Understand the fundamental principles of logistics and support to manufacturing

• Know the importance of logistics related to customer service, inventory management, transportation, storage and material handling, packaging and reverse logistics in manufacturing

• Use logistics strategies in achieving logistics effectiveness

• Integrate logistics in manufacturing with supply chain management Contents

• Logistics Management, Business Logistics and Production Logistics

• Improving the Effectiveness of Logistics Management

• Logistics Roles and Impacts in Production KPIs

• Logistics Function in Today’s Manufacturing

• Logistics Transformation in Global Arena

• Analysing Value Chain Activities

• Change Management in Logistics Management and Manufacturing

• Logistics Strategies in Manufacturing




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Who Should Attend All levels of employees in logistics.

Dates: February 26 – 27, June 5 - 6




5.12 Warehouse Management in the 21

st Century: Improving Efficiency of the Supply

Chain System Objectives

• Understand the fundamental principles of warehouse management

• Build relationship with other departments effectively

• Relate materials and information flow in supply chain management

• Develop skills and knowledge on warehouse business trends in the 21st century Contents

• Functions of Warehouse

• Evolutions of Business Logistics Elements

• Components of Logistics and Supply Chain

• Why Warehouse Management is Important

• Porter’s Generic Studies – Analysis on Warehouse Functions

• Change Management in Warehouse

• Warehouse Strategies and Management

• Michael Porter’s Value Chain Activities

• Supply Chain Operation Model Who Should Attend All levels of employees from sales, purchasing, manufacturing, warehousing, logistics, and etc.

Dates: April 7 - 8



In-House Training Available 5.13 Warehouse Safety and Manual Material Handling Objectives

• Understand their obligations according to the legal safety requirement of Malaysia

• Be able to identify the existing and potential hazards in warehouses

• Apply risk assessment and control techniques at the warehouse

• Understand the importance of workplace housekeeping

• Perform hazardous materials storage safely

• Know the chronic effects of wrong manual handling

• Carry out manual handling and lifting materials correctly using ergonomic techniques

• Be able to segregate materials according to their compatibility

• Follow safe operation of forklift, hand truck and powered pallet truck

• Understand and carry out fire safety procedure effectively




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Contents

• Legal Obligations of Employers and Employees

• Hazard Identification, Risk Assessment and Control

• Identification of Hazardous Materials

• Manual Handling/Lifting Materials

• Forklift, Powered Pallet Truck, Hand Truck, etc.

• Fire Hazards Who Should Attend Occupational Safety and Health Committee, Warehouse Supervisors, Material Handlers, Forklift Drivers, Vehicle Operators and those working in a warehouse environment.

Dates: February 19 - 20, June 23 - 24







42

6. QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT 6.1 Failure Mode and Effect Analysis (FMEA) Objectives

• Define failure mode and effect analysis (FMEA)

• Explain how FMEA helps improve reliability, cost and lead time

• Identify the 3 stages of "Bathtub Curve" and types of failures they represent

• Explain and illustrate the purpose of design and process FMEA

• Use and practice appropriate FMEA at workplace

• Identify several potential benefits of using FMEA

• Identify the key imperatives of an effective FMEA implementation Contents

• FMEA Approach and Benefits

• Failure Causes

• Failure Effects

• Mitigation and Controls

• Risk Assessment

• Risk Priority Number (RPN)

• Reaction Plan

• Design FMEA

• Process FMEA

• Service FMEA

• FMEA and Control Plan Integration Who Should Attend Quality, Research and Development, Process Control and Supplier Quality Engineers, Supervisors and Technicians.

Dates: March 6 - 7



In-House Training Available 6.2 Process Control: Measurement and Calibration Objectives

• Understand the control procedure in selecting appropriate inspection, measurement and test equipment

• Define the process employed for calibration of inspection, measurement and test equipment

• Avoid common pitfalls in measurement and calibration




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Contents

• Measurement Concept

• Science of Measurement

• Measurement Standards

• Sources of Error in Measurement of Length, Mass and Time

• Expression of Uncertainty and Confidence in Measurements

• Sources of Systematic Error and Uncertainty in Electrical Measurement

• Gauge Repeatability and Reproducibility Analysis

• Calibration Control and Schedule

• Traceability Chain for Length

• Factors Affecting Credibility of Calibration

• Calibration Practice Who Should Attend All levels of management and employees who are involved in the calibration inspection, measurement and test activities.

Dates: January 22 – 23, March 10 – 11



In-House Training Available 6.3 Lean Production System Objectives

• List the 7 wastes in operations and ways to eliminate them

• Quantify Value Added, Non Value Added and Necessary Non Value Added activities in the workplace

• Explain key principles and benefits of Lean Production System

• Identify Waste Elimination and Lean Implementation opportunities in the workplace

• Develop a Lean Implementation Plan for own workplace Contents

• The Productivity Challenge

• Waste of Time (Waiting)

• Waste of (Excessive) Motion

• Waste of (Excessive) Transport

• Waste of Defects (Poor Quality)

• Waste of Process

• Waste of Excessive Stock

• Waste of Overproduction

• Waste of Manpower and Space

• Value Added, Non Value Added and Necessary Non Value Added Process

• Lean Manufacturing

• Value Stream Mapping

• Waste Elimination

• Continuous Improvement – Towards Perfection

• Lean Implementation

• Production Simulation




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Who Should Attend Managers, Executives and Supervisors in Production, Planning, Purchasing, Warehousing and Distribution areas.

Dates: February 24 - 25, August 18 - 19







45

7. TECHNICAL AND MAINTENANCE 7.1 Introduction to Industrial Electronics Repair Objectives

• Gain basic knowledge in industrial electronics

• Learn basic testing and troubleshooting for industrial electronic components

• Learn safety tips in handling electronic components/devices and circuit boards

• Learn how to maintain circuit boards especially Printed Circuit Board (PCB)

• Learn the proper way of soldering and desoldering PCB

• Alleviate cost of electronics repair and perform basic in-house repairs

Contents

• General Safety Precaution in Electrical Works

• Introduction to Testing Equipments

• Introduction to Circuit Boards

• Ohm’s Law: Correlation of V=I.R

• Connector and Relays

• Fuses

• Diodes

• Capacitors

• Coils/Inductor

• Transformer

• Transistor

• Integrated Circuit

• Safety of Soldering for PCB

• Cleaning and Maintaining PCB Who Should Attend Technicians and Non-Technical personnel who wish to learn how to test and repair industrial electronics. Those involved in electronics engineering and electronics supply and trading will find this course beneficial. Dates: February 17 - 18, June 4 - 5



In-House Training Available 7.2 Technical/Engineering Drawing

Objectives

• Describe the types of lines used in technical sketching

• Describe the types of projections and views

• Free hand sketching of an object

• Identify geometric constructions

• Draw multi-views, sectional views and auxiliary views projection




46

Contents

• Technical/Engineering Drawing Standards

• Instrument Drawing

• Geometric Constructions

• Sketching

• Multi-View Projection

• Sectional Views

• Auxiliary Views

• Axonometric and Oblique Drawings

• Dimensioning Who Should Attend Draftsmen, Technicians, Supervisors, Engineers and those involved in technical/engineering drawing. Dates: April 28 - 29, August 20 - 21



In-House Training Available 7.3 Pemeriksaan dan Penilaian Prestasi Jentera Objectives

• Meningkatkan tahap kefahaman dalam aspek pemeriksaan dan penilaian jentera mengikut piawaian yang ditetapkan

• Mengenalpasti jenis Power Train mengikut jentera Contents

• Jenis-Jenis Power Train

• Power Train Direct Drive Transmission (Traktor)

• Power Train Direct Drive Transmission (Bulldozer)

• Power Train Torqueflow Transmission (Shovel)

• Power Train Hydrostatic Transmission (Compactors/Excavators)

• Power Train Hydroshift Transmission (Motor Grader)

• Kelebihan dan Kelemahan Jentera Who Should Attend Juruteknik dan kakitangan yang terlibat dalam kerja-kerja pemeriksaan dan penilaian jentera. Dates: May 21 - 22, October 13 – 14



In-House Training Available 7.4 Peningkatan Kemahiran Pemandu dalam Penjagaan Kenderaan Objectives

• Meningkatkan tahap kefahaman dalam aspek keselamatan semasa memandu

• Memahami teknik yang betul semasa pengendalian dan menghayati maksud pemandu berhemah

• Mengenalpasti kerosakan asas dan kerja-kerja penyelenggaraan




47

Contents

• Peranan dan Tanggungjawab Pemandu

• Kaedah dan Teknik yang Betul Sebelum Menghidupkan Enjin

• Langkah-Langkah Keselamatan

• Operasi Kenderaan - Brake - Clutch/Fluid Coupling - Gear Box/Transmission - Lampu Amaran - Meter/Tolok

• Pemilihan Gear Bersesuaian dengan Keadaan Jalan

• Penjagaan Sistem Elektrikal

• Mengesan Kerosakan Asas dan Penyelenggaraan Enjin Who Should Attend Pemandu dan kakitangan yang terlibat dalam pemanduan.

Dates: February 25, June 12







48

8. INFORMATION AND COMMUNICATION TECHNOLOGY 8.1 AUTOCAD (Basic/Intermediate/Advanced) This programme covers the AutoCAD concepts. Objectives This programme provides the participants with the necessary skills and knowledge on how to use the AutoCAD features such as how to create, edit drawings, 3-D models, primitives, Boolean operators and rendering. You will also learn how to prepare slides for presentation. Contents (Basic/Intermediate)

• Starting to Draw

• Opening a Drawing

• Using Commands

• Specifying Co-ordinates

• Setting up a Drawing

• Drawing Simple Lines

• Drawing Curves and Point Objects

• Viewing Your Drawing

• Editing Your Drawing: Basic Tools

• Organising Drawings with Layers

• Creating Text

• Drawing Dimensions

• Drawing Complex Objects (Advanced)

• Specifying 3D Co-Ordinates

• Viewing 3D Drawings

• Creating 3D Surfaces

• Creating Solids and Editing in 3D

• Rendering in 3D

• Keeping Control of Your Drawings

• Working with Other Applications

Who Should Attend Anyone who wishes to create his/her drawings using AutoCAD. Targeted for personnel in manufacturing, engineering or designing industry. Duration: 3 days (Basic/Intermediate) 3 days (Advanced) Scheme: SBL CPD Hours: 21 (3 days)





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8.2 Essential Skills for Creating VBA Templates Visual Basic for Applications (VBA) is the most user-friendly programming language to interact with Excel application. Writing template using VBA can support various types of data formats. This course focuses on getting the most out of Excel automating features, enabling customisation of Excel applications to suit individual needs. Objectives

• How to use created VBA templates

• Create VBA templates such as vlookup, if template, etc.

• Modify and tap into the full potential of VBA

• Examine the common structures of the VBA language Contents

• User Guide for Created Templates

• Skills to Design VBA Templates

• Useful VBA Commands/Syntax

• Templates Implementation

• Templates Testing

• Projects

Who Should Attend Anyone who wish to learn how to create VBA templates. Duration: 2 day Scheme: SBL CPD Hours: 14


8.3 Data Management with PivotTable PivotTables are powerful data analysis tools, yet most Excel users do not use them to their full potential. This course shows participants why PivotTables are so versatile for data analysis and how they can leverage PivotTables to rapidly spot trends and make fast business decisions on mountains of data. Most reports at work will be simplified extensively with usage of the PivotTable and PivotChart tool. Objectives

• Use PivotTable as a reporting tool to create an interactive table that can quickly manipulate large amounts of data

• Customise the PivotTable to change the view of the data to see summaries of the source data such as total or average, and display the details for areas of interest

• Convert the extracted data in PivotTable to PivotChart Contents

• What are PivotTables?

• Creating PivotTables

• Working with PivotTable Components

• Using PivotTables in the Real World

• Working with PivotCharts

• Analysing Multidimensional Data with PivotTables




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Who Should Attend Users of Microsoft Excel especially professionals who have made Microsoft Excel as an indispensable tool at work. Duration: 1 day Scheme: SBL CPD Hours: 7

In-House Training Available 8.4 Microsoft Excel Functions and Formulas Users of Microsoft Excel are familiar with its common functions and formulas but many have yet to discover the far potential and application of these tools. In learning and maximising its specific and relevant functions, the common and tedious tasks can be simplified and made easy. Objectives

• Learn the basic facts in using Microsoft Excel formulas

• Master the use of more complex functions

• Avoid common pitfalls in using Microsoft Excel functions and formulas Contents

• Basic Facts About Formulas

• Working with Names

• Logical and Information Functions

• Array of Formulas

• Text Functions

• Dates and Times Functions

• Math and Trig Functions

• Counting and Summing Functions

• Lookup Functions

Who Should Attend Those who use Microsoft Excel extensively at work and users who want to know more about functions that are available in Excel.



8.5 Task Automation with Microsoft Excel Macro/VBA (Advanced) In Microsoft Excel, in order to automate many of the repetitive tasks that are part of spreadsheet development, you can simplify your work by creating macro using Excel VBA (Visual Basic for Applications). This course will cover in-depth on VBA such as create user form application, design your own toolbar, shortcut menu, add-ins and help menu, apply VBA in Excel chart and pivot table for powerful data analysis result. Participants will be able to use the skills learned to apply in real life projects to fit their professional needs. Objectives

• Understand the concept of Microsoft Excel VBA (Macro)

• Apply the VBA in the work applications to automate repetitive tasks




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Contents

• Userform Application Using VBA

• Working with Events

• Working with Charts

• Manipulating Files with VBA

• Creating Custom Toolbars

• Creating Custom Menus

• Creating and Using Add-Ins

• Working with PivotTables

• Providing Help for Your Applications

Who Should Attend Anyone who wish to learn in depth of Microsoft Visual Basic for applications to transform raw data into meaningful information and to apply in various scenarios. Duration: 2 days Scheme: SBL CPD Hours: 14

In-House Training Available 8.6 Microsoft Office Suite The Microsoft Office Suite courses cover comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. These courses will train participants how best to meet their needs through the use of MS Word, Outlook, Excel, PowerPoint and/or Access. Objectives

• Navigate through the new easy-to-use interface, ribbon, office button, contextual tabs and galleries

• Create and share documents through the new, easy-to-use interface

• Create presentations with pictures, shapes, animation and advanced delivery options

• Prepare professional charts and share data with co-workers, customers and business partners

• Follow basic and advanced functions of e-mail, planning/scheduling features and customising the interface

• Track and report information with ease, modify pre-built applications and share database information

Contents

• Microsoft Word (Basic/Intermediate and Advanced)

• Microsoft Access (Basic/Intermediate and Advanced)

• Microsoft PowerPoint (Basic/Intermediate and Advanced)

• Microsoft Excel (Basic/Intermediate and Advanced)

• Microsoft Outlook (Basic/Intermediate)

Who Should Attend Anyone who likes to learn newer version of Microsoft Office Suites.

Duration: 2 days (Microsoft Word) 2 days (Microsoft Access) 1 day (Microsoft PowerPoint) 2 days (Microsoft Excel) 2 days (Microsoft Outlook) Scheme: SBL CPD Hours: 7 (1 day) / 14 (2 days)





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9. SUPERVISORY SKILLS 9.1 Kemahiran Penyeliaan Yang Berkesan Objectives

• Memajukan penyelia sedia ada dengan memiliki ilmu, mengenali peralatan dan mengetahui sifat-sifat tanggungjawab yang perlu ada dalam pengurusan penyeliaan

• Melengkapkan peserta-peserta dengan tugasan dan tanggungjawab yang semakin mencabar dengan lebih memahami cara-cara perhubungan kemanusiaan yang berkesan

• Bagi membantu peserta-peserta dalam memajukan kebolehan mereka sebagai penyelia yang berjaya, dengan penggunaan teknik-teknik komunikasi dan perlaksanaan yang terbaik agar kumpulan pengeluaran mereka berfungsi dengan lebih lancar di dalam perancangan dan lebih produktif di dalam memenuhi objektif organisasi

Contents

• Proses Kepimpinan

• Harapan Organisasi

• Pengurusan Masa

• Komunikasi

• Penyelesaian Masalah dan Membuat Keputusan

• Penyerahan Tanggungjawab Yang Berkesan

• Pengurusan Konflik

Who Should Attend Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates. Dates: October 20 - 21



In-House Training Available 9.2 The Competent Supervisor Objectives

• Describe the roles and functions of a Supervisor and understand the importance of their roles in the organisation

• Identify the types of supervisory personality styles and manage their relationships effectively

• Describe the various competency proficiencies and list the core competencies of a supervisor and how they can be applied successfully in their job performance

• Identify and apply the 7-Habits of Highly Effective People to achieve productivity and results

• Demonstrate their supervisory skills by using the guided principles of problem solving and effective delegation

• Communicate and relate their people skills to motivate, coach and lead




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Contents

• Roles and Functions of a Supervisor - Types of Supervisory Styles

• Principles of Supervision - Key Competencies Profile of a Competent Supervisor

• Managing Self and Managing Others - Apply Positive Mindset Through 7-Habits of Highly Effective People

• Building and Applying Core-Functional Competencies - Tools to Managing Productivity

• Developing a People Supervisor - Motivating and Coaching Subordinates - Building and Leading Teams

Who Should Attend Assistant Managers, Senior Executives, Executives and Supervisors. Dates: April 16 - 17, November 24 - 25







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10. COMMUNICATION 10.1 FMM English Language Proficiency Course The FMM English Language Proficiency Course consists of three levels: Basic (Level I), Intermediate (Level II) and Advanced (Level III). This course is developed to cater to the needs of the industry to improve the English proficiency of the employees at the workplace. This course focuses on the grammar, listening, reading, speaking, writing aspects as well as giving real-life experiences to make language learning fully functional. An English proficiency assessment test will be conducted prior to the commencement of the course to determine the level of proficiency of the participants. The FMM Certificate in Business English (Level I, II and III) will be awarded by FMM Institute to participants who have passed the assessments at each respective level. Each level will be conducted over a period of 32 hours. FMM Business English Level 1

• Meeting People

• Skills at the Workplace

• Entertainment

• Business Travel

• Business Expenses FMM Business English Level II

• Companies

• Socializing

• Processes and Operations

• Making Arrangement

• Brand Power

• Ordering Goods and Services

• Interviews

• Presentations FMM Business English Level III

• Exchanging Information

• Companies

• Meetings

• Writing Memo and Emails

• Business Writing

• Presentation

• Non Verbal Communication: Professional Appearance Who Should Attend This course is designed for anyone who wants to improve their ability to use English Language effectively in the business environment. Dates: February 22 - March 16, April 5 - 27, May 17 - June 15, September 20 - October 19, November 8 - 30 Duration: 32 hours each level Scheme: SBL

Fees: FMM Members RM700 each level Non-Members RM850 each level





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10.2 Communicative Mandarin for Business (Level I, II and III) The Communicative Mandarin for Business course consists of three levels: Basic Communication (Level I), Elementary Communication (Level II) and Intermediate Communication (Level III). This course is developed to cater to the needs of the industry to enhance oral communication in Mandarin of the employees with their business counterparts during meetings or at social functions. This course focuses on language functions to enable the participants to communicate effectively in Mandarin. The course will incorporate the four language skills: listening, speaking (oral), reading (in Pinyin), and writing (in Pinyin) with varying degree of difficulty. The Communicative Mandarin for Business (Level I, II and III) will be awarded by Open University Malaysia to participants who have passed the assessments at each respective level. Each level will be conducted over a period of 24 hours. Communicative Mandarin for Business Level I

• Pronunciation and intonation (word level)

• Greetings and social expressions (formal and informal)

• Congratulations and appreciations

• Asking questions, making enquiries

• Learning numbers (ordinal and cardinal)

• Learning about calendar and time

• Talking about likes and dislikes

• Describing one’s feelings and emotions Communicative Mandarin for Business Level II

• Giving directions

• Describing locations (using prepositions)

• Objects, shapes and colours

• Telephone conversations

• Compare and contrast objects / situations

• Reason and purpose

• Agreeing / Disagreeing, taking a stand Communicative Mandarin for Business Level III

• Information and conversation about prices and rates - Bargaining - Hotel rates - Transportation charges

• Information and conversation about business - Currencies and currency exchange - Banking facilities

• Information and conversation about transport / travel - Mode of transport - Transport schedules (inbound and outbound)

• Understanding and responding to simple requests and complaints - Requesting for more information - Asking someone to wait - Dealing with interruptions

Who Should Attend This course is designed for anyone who wants to improve their ability to communicate effectively in Mandarin in the business environment.




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Dates: February 22 - March 9, April 5 - 20, May 17 - June 1, September 20 - October 12, November 1 - 16 Duration: 24 hours each level Scheme: SBL

Fees: FMM Members RM800 each level Non-Members RM950 each level

In-House Training Available 10.3 Communicating Successfully in Challenging Situations Objectives

• Analyse and understand the situations and the people you find challenging

• Think through the best process and content for your communication

• Set the stage for successful communication

• Communicate information, ideas and concerns powerfully without disempowering others

• Listen effectively

• Manage conflicts of interest, perception and opinion

• Deal with defensive responses Contents

• The Principles of Communication

• SMART+ Goals for Your Communication

• Verbal and Non Verbal Skills

• Listening Skills

• Getting Your Point Across

• How You Present Yourself and Others’ Perception: The Good and The Bad

• Body Language

• Setting the Stage for Communication

• Dealing with a Conflict or Dispute

• Responding to Put-Downs, Anger or Aggression

• Communicating with Someone Perceived as Difficult or Unreceptive Who Should Attend Anyone who wishes to further develop their communication skills, and improve their capacity to communicate constructively and effectively with others.

Dates: March 24 - 25, August 20 - 21



In-House Training Available 10.4. Writing Skills for Executives: Enhance Your Professionalism Objectives

• Learn how to make your writing clear, concise and correct

• Improve sentence construction and paragraph

• Identify some ways to make your writing simpler and easier to read

• Develop an appropriate writing style and format for your e-mails, memos and letters

• Write report with impact




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Contents

• Characteristics of Effective Business Writing - The 5Cs of Effective Writing - Giving Your Messages the Right Tone

• The Writing Process - Planning - Drafting - Revising - Visual Presentation

• Some Common Errors in Writing - Grammar Matters - Lack of Clarity - Redundancy - Active vs Passive Voice

• Writing Effective E-mails and Memos - E-mail Etiquette - Organisation of Thoughts

• Writing Business Letters

• Report Writing Who Should Attend Managers, Executives and those who want to improve their skills in writing.

Dates: May 21 - 22, October 13 - 14







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SMEs Skills Upgrading Programmes




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FMM Institute has been approved as SME Corporation Malaysia’s (SME Corp) Professional Training Provider (PTP) and under this scheme, a total of 15 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant. Eligibility to SMEs Skills Upgrading Grant

• Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM50 million or with less than 200 full-time employees.

• Services sector (including ICT) - annual sales value is not more than RM20 million or with less than 75 full-time employees.

• SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis. SMEs Skills Upgrading Programmes 1. INCOTERMS and Its Interpretation in International Trade and Shipping

Documentation (please refer page 31)

Date: April 21 - 22, October 15 - 16

Duration: 2 days Scheme: SBL

Fee: RM285 (after 70% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant)

2. Production Planning and Control (please refer page 34)

Dates: March 10 - 11, September 22 – 23



In-House Training Available 3. Effective Purchasing Management (please refer page 35)

Dates: March 3 – 4


Fee: RM300 (after 70% Skills Upgrading Grant) RM1,000 (before Skills Upgrading Grant)

In-House Training Available 4. Effective Negotiation Skills for Purchasers (please refer page 35)

Dates: May 5 – 6







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5. Inventory and Stores Management (please refer page 36)

Dates: July 9 – 10



In-House Training Available 6. Materials Planning and Control (please refer page 37)

Dates: September 10 – 11



In-House Training Available 7. Operasi Stor dan Gudang (please refer page 37)

Dates: November 12 – 13



In-House Training Available 8. Perancangan dan Pengawalan Inventori (please refer page 38)

Dates: June 23 – 24



In-House Training Available 9. Supply Chain Management (please refer page 39)

Dates: January 23 – 24, May 22 - 23



In-House Training Available 10. Logistics Management in Manufacturing (please refer page 39)

Dates: February 26 – 27







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11. Warehouse Management in the 21

st Century (please refer page 40)

Dates: April 7 – 8



In-House Training Available 12. Warehouse Safety and Manual Material Handling (please refer page 40)

Dates: February 19 - 20, June 23 - 24




13. Strategic Procurement, Negotiation Skills and Cost Reduction Techniques

Date: Available as In-House Training Only



14. Effective Logistics Management




15. Sijil Pengurusan Stor dan Gudang (please refer page 71)

Intakes: February, May, September



In-House Training Available 16. Understanding ISO 9001:2008 Quality Management System Requirements

Dates: Available as In-House Training Only



In-House Training Available 17. ISO 9001:2008 Quality Management System Internal Audit








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18. 5S Implementation




19. 7 Alat QC dan Pelaksanaan QCC




In-House Training Available 20. Teknik Kawalan Kualiti Untuk QC




In-House Training Available 21. Teknik-Teknik Peningkatan Produktiviti




In-House Training Available 22. Safety and Health at Workplace




23. How to Develop an Effective Safety and Health Committee




In-House Training Available 24. Accident Prevention at Workplace








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25. Occupational First Aid Skills and CPR


Duration: 2 days Scheme: SBL/SBL-KHAS



26. Safe Forklift Driving Skills




27. Mengendali Bahan Kimia Dengan Selamat





28. Penyelenggaraan Asas Untuk Juruteknik




In-House Training Available 29. Equipment Efficiency Through Maintenance Management




30. Basic Electricity and Troubleshooting





31. Basic Programmable Logic Controller







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32. Certificate in Boilerman (please refer page 66)

Intakes: January, March, May, July, September



In-House Training Available 33. Certificate in Energy Management (please refer page 71)

Intakes: March, June, October


Fee: RM1,350 (after 70% Skills Upgrading Grant) RM4,500 (before Skills Upgrading Grant)

In-House Training Available 34. Certificate in Electrical Maintenance

Intakes: Available as In-House Training Only



35. Certificate in Electrical Chargeman AO

Intakes: Available as In-House Training Only


Fee: RM1,050 (after 70% Skills Upgrading Grant) RM3,500 (before Skills Upgrading Grant)

Note: Fee is based on per participant

(New programmes will be added from time to time, subject to the approval of SME Corporation Malaysia. Please contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.)




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Certificate Programmes




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1. Certificate in Boilerman (Engine Drive Steam Boiler) (BM) Objectives

• Enhance knowledge and upgrade the skills of personnel handling and operating steam Boilers in order to efficiently manage and handle steam boilers towards better work performance

• Create opportunities for career advancement

• Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH)

Contents

• Acts and Regulations Related to Boilers

• Types of Steam Boilers

• Essential Fittings and Mountings

• Preparation for Mandatory Inspection

• Types of Test Related to Boilers

• Boiler Maintenance

• Boiler House/Room Requirements

• Construction of Boilers

• Water Treatment

• Boiler Commissioning and Accessories Who Should Attend At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler). Intakes: January, March, May, July, September



In-House Training Available 2. FMM Certificate in Steam Engineer Objectives

• Provide in-depth professional knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices

• Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses

• Equip with the latest information on steam plant

• Prepare participants for the Steam Engineer’s Examination conducted by JKKP leading to a Certified Steam Engineer




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Contents

• Safety Steam Plant Operation

• Factories and Machinery Act 1967

• Boiler Construction

• Boiler Efficiency

• Boiler Operations

• Boiler Fittings

• Water Treatment

• Combustion System

• Boiler Damage and Repair

• Steam Traps Operations and Maintenance

• Steam Turbine

• Materials Used in Steam Plant

• Welding

• Material Treatment

• Chemical Cleaning Who Should Attend Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc. Intakes: February, April, June, October, December




3. FMM Certificate in Electrical Chargeman AO/A4 (BM) Objectives

• Upgrade the knowledge and skills of current Electrical Chargeman in an organisation where live electrical work is in operation

• Prepare participants to sit for the Electrical Chargeman Examination conducted by the Energy Commission/Suruhanjaya Tenaga

• Create opportunities for career advancement Contents

• Electricity Supply Act 1990

• Electricity Supply Regulations 1994

• IEE Wiring Regulations 1994

• CPR and First Aid

• Protective Devices in IEE Regulations

• Basic Electricity and Measuring Equipment

• Transformer

• Cables

• Motor and Controls

• Energy Efficiency and Energy Audit

• Fire Prevention and Refrigeration System

• Overhead Line

• Gen Set Non-Synchronising and Synchronising

• Checking of Log Book and Revision

• Practical Sessions




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Who Should Attend Targeted at currently employed Electrical Chargeman and Technicians in an organisation where live electrical works are in operation. Intakes: February, August

Duration: AO - 60 days A4 - 19 days Scheme: SBL

Fees: AO – RM5,200 (Fee includes the external ST examination) A4 - FMM Members RM3,500 Non-Members RM4,000 (Fee excludes the external ST examination)


4. FMM Certified Manager of Quality/Organisational Excellence Objectives

• Understand and have a working knowledge of quality standards and concepts

• Implement quality programmes to attain and maintain customer satisfaction and focus

• Manage projects that support overall strategic goals and continuous improvement

• Manage and motivate human resource in the support of organisational goals through employee empowerment

• Prepare for the Certified Manager of Quality/Organisational Excellence examination of the American Society for Quality (ASQ)

Contents

• Leadership

• Strategic Plan Development and Deployment

• Management Elements and Methods

• Quality Management Tools

• Customer-Focused Organisation


• Training and Development Who Should Attend Senior Engineers and Managers who have several years of working experience in quality-related fields in industry and are involved in decision-making. Intakes: April, October


Fees: FMM Members RM3,700 Non-Members RM4,200 (Fee excludes the external ASQ examination)





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5. FMM Certified Quality Engineer Objectives

• Acquire in-depth knowledge and skills in applying the principles of Quality Engineering and Management at the workplace

• Enhance the ability to use Quality Engineering and Management techniques to implement an effective quality system or programme

• Create opportunities for career advancement and development in Quality Engineering and Management within an organisation

• Prepare for the Certified Quality Engineer Examination of the American Society for Quality (ASQ)

Contents

• Quality Management Practices and Applications - Total Quality Management - Quality Improvement and Planning Tools - Quality Audit

• Quality Statistical and Analytical Methods and Applications - Distribution and Statistical Inference - Statistical Process Control - Design of Experiment - Acceptance Sampling Plan

• Quality Measurement Systems, Safety and Liability - Measurement, Metrology and Calibration - Reliability and Product Liability

Who Should Attend Executives, Engineers, Assistant Managers and Managers who have a few years working experience in quality-related fields. Intakes: January, May



In-House Training Available 6. FMM Certified Reliability Engineer Objectives

• Use probability and statistical tools to analyse product lifecycle, conduct hypothesis testing, understand appropriate statistical models, tolerance and confidence intervals, sample size determination and regression analysis

• Develop product and process reliability requirements using reliability and design techniques

• Apply the principles of maintainability and availability over the lifecycle of the product, process or system and support appropriate testability methods and maintenance activities

• Identify, collect, analyse and manage various types of data to minimise failures and improve performance

• Gain recognition for performance excellence through Certified Reliability Engineer Examination of the American Society for Quality (ASQ)




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Contents

• Reliability Management

• Reliability Probability and Statistics

• Reliability in Design and Development

• Reliability Modeling and Prediction

• Reliability Testing

• Maintainability and Availability

• Data Collection and Use Who Should Attend ASQ certified Quality Managers, Quality Engineers, Quality Auditors and Software Quality Engineers, and those who have several years of working experience in reliability-related fields in industry and are involved in decision-making. Intakes: February



In-House Training Available 7. FMM Certified Quality Improvement Associate Objectives

• Acquire in-depth knowledge on quality concepts and principles

• Develop effective teams and apply appropriate decision models

• Apply basic problem solving steps to determine root cause and implement solutions

• Apply continuous improvement tools

• Gain recognition for performance excellence through Certified Quality Improvement Associate Examination of the American Society for Quality (ASQ)

Contents

• Quality Basics - Terms, Concepts and Principles - Benefits of Quality - Quality System and Standards

• Teams - Understanding Teams, Roles and Responsibilities - Team Formation and Group Dynamics

• Continuous Improvement - Incremental and Breakthrough Improvement - Improvement Cycles and Problem Solving Process - Quality Improvement Tools - Customer-Supplier Relationship Management

Who Should Attend Those who are involved in quality improvement projects. Intakes: March







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8. FMM Certificate in Technician Development Programme Objectives

• Be equipped with the basic engineering knowledge: mathematical and technical drawing so as to provide technical support to the production division

• Understand good practices of housekeeping, maintenance and troubleshooting and applying them at workplace

Contents

• Basic Engineering Mathematics

• Engineering Drawing

• Maintenance and Troubleshooting Who Should Attend This programme is meant for those who are currently involved in the engineering or production division providing technical support and maintenance work for the production division.

Intakes: March, October



In-House Training Available 9. FMM Certificate in Energy Management Objectives

• Be made aware of the importance of energy conservation and energy efficiency issues

• Be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines

• Be able to conduct energy audit and implement energy saving programmes

• Gain knowledge on new technologies and advances in the efficient utilisation of energy

• Prepare participants to be registered Certified Energy Manager Contents

• Introduction to Energy Efficiency

• Energy Efficiency in HVAC Systems

• Energy Efficiency in Electrical Systems

• Energy Efficiency in Mechanical Systems

• Energy Management Tools

• Energy Analysis

• Advances and New Technologies in Energy Efficiency Who Should Attend Factory/Facility/Maintenance/Service Managers and Engineers, Senior Managerial Production and Technical Personnel who are involved in managing and operating energy-related matters in their organisations. Intakes: March, June, October




CDP Awarded by ST




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10. FMM Certificate in Safety and Health Officer Objectives

• Provide in-depth professional knowledge and skills for effective Occupational Safety and Health management practices

• Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities

• Create opportunities for career advancement and development in Occupational Safety and Health within an organisation

• Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH)

Contents

• Occupational Safety and Health Management

• Occupational Safety and Health Legislation

• Occupational Health

• Occupational Safety Who Should Attend Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries. Intakes: January, March, May, July, September, November

Duration: 21 days Scheme: SBL/SBL-KHAS

Fees: FMM Members RM3,700 Non-Members RM4,000 (Fee excludes the external NIOSH examination)

In-House Training Available 11. FMM-MNSC Certificate in Shipping Objectives

• Update information on shipping to the Manufacturing and Shipping sectors

• To provide an understanding in general terms of current laws and practices pertaining to transport in trade

• Update on documentation and operating procedures involved in shipment of goods, payments and insurance

Contents

• Module 1: Introduction and Overview

• Module 2: Carriage of Goods by Sea

• Module 3: Carriage of Goods by Air

• Module 4: Carriage of Goods by Land (Multimodalism)

• Module 5: Duties and Responsibilities of Freight Forwarders

• Module 6: Packing and Marking

• Module 7: Banking for Shippers

• Module 8: Laws and Practices Relating to Trade and Customs

• Module 9: Shippers’ Cargo Insurance (Individual module is available)

Approved by DOSH

In collaboration with MNSC




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Who Should Attend Personnel from Manufacturing sector (Purchasing and Shipping Departments), Logistics, Warehousing, Cargo Handling, Freight Forwarding, Import, Export and Insurance. Intakes: April, October



In-House Training Available 12. FMM Executive Certificate in Human Resource Management Objectives

• Gain knowledge and awareness of the strategic and operational roles of human resource in an organisation

• Understand performance management, meaning and nature of organisational behaviour

• Gain an insight into the laws, systems and practices of occupational safety and health management

• Understand the importance of training and development to an organisation Contents

• Module 1: Human Resource Management

• Module 2: Organisational Behaviour

• Module 3: Occupational Safety and Health Management

• Module 4: Training and Development Who Should Attend Executives, Officers and Supervisors who are involved in human resource functions. Intakes: March, June

Duration: 16 days Scheme: SMETAP

Fees: RM4,000

In-House Training Available 13. FMM Executive Certificate in Industrial Relations Management Objectives

• Understand the development and functions of the Trade Union

• Equip with the pertinent regulations governing key human resource issues under the Industrial Relations Act 1967

• Gain an understanding of the process of collective bargaining

• Learn what constitutes misconduct and how the domestic enquiry procedures and process work

• Be familiar with some common trade disputes and industrial actions taken

• Understand the role play by the Industrial Court Contents

• Module 1: Industrial Relations Practices in Malaysia

• Module 2: Malaysian Employment Law

• Module 3: Compensation and Benefits

• Module 4: Collective Bargaining and Negotiation




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Who Should Attend Executives, Officers and Supervisors who are involved in human resource and industrial relations functions. Intakes: May, October

Duration: 16 days Scheme: SMETAP

Fees: RM4,000


14. FMM Executive Certificate in Production and Operations Management Objectives

• Develop potential team leaders in the manufacturing industry

• Understand the concepts and tools used in planning and operating an effective manufacturing system

• Understand the approaches and techniques needed to ensure the effectiveness and efficiency in daily production operations

• Develop skills in analysing and solving quality problems related to production and operations Contents

• Module 1: Principles of Production and Operations

• Module 2: Production Planning and Control

• Module 3: Quality Management and System (Individual module is available at certificate level) Who Should Attend Those who are currently involved in the production and operations functions. It is also recommended for those at junior and middle management levels.

Intakes: April, July, September



In-House Training Available 15. FMM Sijil Pengurusan Stor dan Gudang Objectives

• Pengetahuan asas bagaimana makro ekonomi seperti faktor-faktor perundangan, sosial dan politik mempengaruhi operasi perniagaan secara umum dan secara khusus kepada stor dan gudang

• Teknik pengurusan inventori yang efektif untuk memastikan kecekapan dalam merancang dan mengawal inventori

• Memahami peranan dan fungsi pembelian dalam sesuatu organisasi

• Memahami prinsip-prinsip dan aplikasi praktikal operasi dan pentadbiran dalam pengurusan aktiviti inventori

• Pengetahuan yang perlu bagi memahami sumbangan stor dan gudang ke arah mencapai produktiviti dan keuntungan organisasi




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Contents

• Persekitaran Perniagaan

• Pengurusan Inventori

• Pengurusan Pembelian

• Operasi Penyimpanan

• Pentadbiran Stor dan Gudang Who Should Attend Pekerja-pekerja yang kini bertugas di Stor dan Gudang di peringkat penyeliaan dan operasi. Ianya juga disyorkan kepada mereka yang tidak mempunyai kelayakan akademik formal dan baru menceburi bidang Stor dan Gudang. Intakes: February, May, September

Duration: 13 days Scheme: PERLA/PROLUS


In-House Training Available 16. Project Management Professional (PMP®) Exam Prep Course Objectives

• Prepare participants to sit for the PMP® Examination of the Project Management Institute (PMI®)

• Be guided on approaches to pass the PMP® Examination through Practice Test and Study Guide with full referenced answers

• Be equipped with Project Management competencies and qualifications for professional development

Contents

• Project Management Process Groups

• Project Integration Management

• Project Scope Management

• Project Quality Management

• Project Time Management

• Project Cost Management

• Project Risk Management

• Project Human Resource Management

• Project Procurement Management

• Project Communications Management

• Project Stakeholder Management

• Professional Responsibility Who Should Attend Project Managers who have a few years of project management experience. Intakes: January, April, August, October


Fees: FMM Members RM5,525 Non-Members RM6,795 (Fee excludes PMP® examination)

In-House Training Available (Certificate Programmes are conducted during weekends only. Intakes stated are subject to change. New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of Certificate programmes.)




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Professional Diploma Programmes




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FMM Institute is committed in providing continuous education through its Professional Diploma Programmes. These programmes provide an excellent mix of practical and academic input, reflecting the Institute’s commitment to ensure its participants get the best in terms of qualification, career enhancement and employability. Currently the Institute offers the following Professional Diploma Programmes:

• Professional Diploma in Human Resource and Industrial Relations

• Professional Diploma in Logistics and Supply Chain Management

• Professional Diploma in Management Objectives These programmes were developed with the aim to provide an opportunity for working adults to gain a qualification related to their work areas. This will increase credibility and confidence by providing participants a structured access to the best current thinking on organisation and business practices. These programmes are also aimed to develop overall skills in management and operations for management and supervisory level. Developed closely in consultation with the industry, participants of these programmes will be able to use and transfer the best practices learnt to their work place, increasing motivation, improving performance and productivity. Duration These programmes are conducted on part-time basis over a period of 12 months. Intakes For the intake dates please contact FMM Institute. This programme is also available on in-house basis. Programme Structure Participants are required to successfully complete 9 modules in order to be awarded with the Professional Diploma in their chosen field of study. Classes are held on weekends only. The contact hours for each module are 28 hours. Each module is taught by highly qualified lecturer that has both academic and practical knowledge in their respective areas, thus enhancing the learning curve of working adults. The modules offered under each Professional Programme are as follows: 1. Professional Diploma in Human Resource and Industrial Relations

• Human Resource Management

• Organisational Behaviour


• Training and Development

• Industrial Relations Practices in Malaysia

• Collective Bargaining and Negotiations

• Malaysian Employment Law

• Compensation and Benefits

• Project Paper




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2. Professional Diploma in Logistics and Supply Chain Management

• Procurement and Inventory Management

• Warehousing


• Operations Management

• Distribution Management

• Logistics Information System

• Freight and Transportation

• Strategic Management and Decision Making

• Project Paper 3. Professional Diploma in Management

• Management and Leadership

• Effective Communication at Workplace

• Finance for Non-Financial Executives

• International Business Management

• Basic of Employment Laws and Industrial Relations Practices

• Safety and Health Management

• Productivity Improvement

• Operations Management

• Project Paper Entry Requirement The entry requirement for these programmes is as follows:

• Diploma / Degree in any discipline or any professional qualifications with minimum one year of relevant working experience or

• SPM / STPM or equivalent with minimum 3 years of relevant working experience Scheme SBL 4. Professional Diploma in Safety and Health Management (Awarded by UTMSPACE) The Professional Diploma in Safety and Health Management was developed under a working partnership between FMM Institute and the Universtiy Technology Malaysia School of Professional and Continuing Education (UTMSPACE) for the benefit of the industry. This represents a unique effort of FMM Institute to produce a pool of qualified safety officers for the industry towards the prevention and reduction of occupational accidents and diseases in the country. Objectives

• Provide in-depth professional knowledge and skills for sound and effective Occupational Safety and Health management practices

• Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities

• Create opportunities for career advancement and development in Occupational Safety and Health within an organisation




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Duration This programme is conducted on part-time basis over a period of 12-15 months. Intakes February, June, October Programme Structure Participants are required to successfully complete 11 modules and a project in order to be awarded with the UTMSPACE Professional Diploma in Safety and Health Management. Classes are held on weekends only. The contact hours for each module are 21 hours. The panel of lecturers comprises academically-qualified industry professionals from both FMM Institute and UTMSPACE. Course Modules


• Occupational Safety and Health Act 1994 and Regulations

• Occupational Health

• Workplace Safety

• Principles of Toxicology and Industrial Hygiene

• Workplace and Equipment Safety Management

• Workplace Communication Skills

• Principles of Occupational Safety and Health Risk Management

• Introduction to Ergonomics and Work Organization

• Performance Measurement and Budgeting in Occupational Safety and Health Management

• Environmental Management

• Project Entry Requirement The minimum entry requirement is SPM or equivalent with 3 credits and at least 3 years of relevant working experience. Scheme SBL * Self-sponsored students can withdraw from their Account II of their EPF (Please contact FMM Institute for further details and schedule of Professional Diploma Programmes.)




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FMM Institute – Location Map

Notes: � Unless otherwise stated, all training programmes are conducted in the English Language. � FMM Institute reserves the right to change the facilitator, reschedule or cancel any of the

training programmes. � Class schedule is subject to change. � Please request for our individual programme brochure.




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Registration Details Registration is on a first-come first-served basis. Cheques made in favour of the “FMM Institute” should be forwarded a week before the date of commencement of each programme. Completed registration form, that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. All cancellations must be made in writing. There will be no charge for cancellation received 14 or more working days before the start of the programme. Cancellation received 7 – 13 working days before the start of the programme is subject to a cancellation fee of 50% of the course fees. Cancellation received 0 – 6 working days before the start of the programme is subject to a cancellation fee of 100% of the course fees. If the participant fails to attend the programme, the full course fees are payable. However, replacement can be accepted at no additional cost. 5% discount is applicable for registration of two (2) participants and 10% discount is applicable for registration of three (3) or more participants for the same programme on the same time. The FMM Institute reserves the right to change the facilitators, reschedule or cancel the programmes and all efforts will be taken to inform participants of the changes. FMM Institute is not responsible for covering airfare, hotel or the travel costs incurred by participants.

REGISTRATION FORM

The Manager FMM Institute Tel: 03-62867200 Fax: 03-62776712/62761316 Dear Madam,

Please register the following participant(s) for the programme(s) below: (To be completed in BLOCK LETTERS) Name: Designation: Programme Title: Date: 1. _______________________________________________________________________ 2. ______________________________________________________________________ 3. ______________________________________________________________________

(Please attach a attach a separate list if space is insufficient) Enclosed cheque/bank draft No. _______________________ for RM __________________

being payment for ______________ participant(s) made in favour of the “FMM Institute”.

Submitted by:

Name: ____________________ Designation: ________________ E-mail ______________

Company:_________________________________________________________________

Address: _________________________________________________________________

_________________________________________________________________________

FMM Membership No.: __________ My Corporate Identity No.: ______________________

Tel No.: ____________________ Fax No.: ___________________ Date: ______________

Please tick ( √ ) accordingly: PSMB Scheme

SBL SBL-KHAS PROLUS PERLA SMETAP Non-Contributor




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Appreciation

FMM Institute

would like to

Thank YouThank YouThank YouThank You

for your continuous support.

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