Human Resource Problem and Challenge

(Employee Skills)Che Wan Nurul Fathihah bt C.W. Dollah 226265

Nurizzatul Najwa bt A. Rahman @ Adnan 226536

Nor Hafazah bt Ramali @ Ramli 226597

Nor Azreen bt Mohd Sabri

226679

Azren Fazleni bt Aminudin 228377

What is employee skills ?

A group of essential abilities that involve

the development of a knowledge

base, expertise level and mind set that is

increasingly necessary for success in the

modern workplace. Employee skills are typically

considered essential qualifications for

many job positions and hence have become

necessary for

an individual's employment success at just

about any level within a business environment.

Type of Employee Skills1. Soft skills

Soft skills are non-technical skills that allow us to manage

ourselves and interact with others in a positive manner.

Soft skills refer to a cluster of personal qualities, habits,

attitudes and social graces that make someone a good

employee and compatible to work with.

Unlike hard skills, which tend to be specific to a certain

type of task, soft skills are broadly applicable.

Ability to interact and communicate positively and

productively with others.

Sometimes called ‘ character skills ‘.

Related attitudes and outlooks on life.

Learned as we grow up.

Often not directly taught in schools.

Difficult to explain, but we know when we see effective

‘soft skills’

Soft Skills : examples Personal Attributes:

› Optimism

› Responsibility

› Sense of humor

› Integrity

› Time management

› Motivation

› Common Sense

Interpersonal Abilities

› Empathy

› Leadership

› Communication

› Teamwork

› Good manners

› Ability to teach

› Works well with

diversity

› Self-confidence

2. Hard skills

Hard skills are commonly defined as the technical skills needed to carry

out a specific job. They are tangible skills that can be easily measured to

determine if you have the competency to perform the tasks of a position.

The easiest way to remember hard skills is to think of them as skills that

can be easily demonstrated.

Specific skills, task or job oriented.

Technical skills and academic skills.

Easy to define and Observable

Measureable by performance, tests or quizzes.

Directly taught in schools.

Example: machine operation, computer protocols, safety standards,

financial procedures and sales administration.

The Most Important Employee Skills in The Workplace Communication Skills

-have to communicate with one another and with supervisors-important to ensure written emails are clear, documents are readable and speech during presentation is clear and professional-listening skills are also crucial, as employees must listen to different approaches and ideas for projects and assignments Research and Analytical Skills-to conduct market research for new products or production research to keep production costs low and profits high and determine what is in demand on the market.

Planning and Multitasking Skills- workers who can handle the workload without needing too much guidance or hand-holding during the workday-includes solving problems, being flexible with project changes and taking feedback from other workers

Leadership and Creativity Skills-to ensure deadlines are met, problems are addressed and all ideas are being considered-employees must also have creativity skills so they can find and use solutions for potential problems on tasks, projects or assignments

Problem That Faced by

Employee Skills Discipline

Turnover

Outsourcing

Productivity

Unethical attitudes

Solution/ overcome the problem

Discuss the issue/problem with employee

› Understand the cause of the performance issue

› Establish a plan for resolving the issue

Retraining

› Provide additional training and training

opportunities in different format to employees

›  Retraining will often cure poor performance

Give Morale support

› maintain workplace productivity and prevent

decreased morale.

› Must show to employee that you care about

them

› Give them rewards

Show the clear career path in hospitality industry

› Develop learning oriented relationship

› Give knowledge and skills in hospitality industry

ConclusionHaving employability skills can help

you get a job. They can also help you

stay in a job and work your way to the

top. If you score a job interview,

chances are you'll be asked questions

about your job-specific skills and your

employability skills.