A Global Profile. Process Industry Focus Process Industry Focus Higher success rate in process...

A Global ProfileA Global Profile

Process Industry FocusProcess Industry Focus

• Higher success rate in process accountsHigher success rate in process accounts

Global PartnerGlobal Partner

• Worldwide, complete solution, long term Worldwide, complete solution, long term

Enterprise Wide SystemEnterprise Wide System

• Seamless view of the enterpriseSeamless view of the enterprise

Integrated, Process Focused ApplicationsIntegrated, Process Focused Applications

• Better fit to unique needsBetter fit to unique needs

Open, Configurable and Dinamic ArchitectureOpen, Configurable and Dinamic Architecture

• Short term ROI (faster implementations) and easier Short term ROI (faster implementations) and easier adaptation to changesadaptation to changes

Ross SystemsRoss Systems

To Help our customers to achieve its To Help our customers to achieve its

strategic objectives, through the use of our strategic objectives, through the use of our

advancedadvanced SOLUTIONS .SOLUTIONS . Maintain our Maintain our productsproducts in constant evolution. in constant evolution. Improve quality of our Improve quality of our professionalprofessional services. services. Know and take profit of Know and take profit of new technologies.new technologies. Collaborate with the best Collaborate with the best partnerspartners to bring superior to bring superior

performance to our services.performance to our services.

Our MissionOur Mission

Founded in 1972, oriented Founded in 1972, oriented exclusivelyexclusively to Enterprise to Enterprise Resource Planning (ERP) Solutions.Resource Planning (ERP) Solutions.

Focus in Process Industry.Focus in Process Industry.

More than More than 9.0009.000 sites life in more than sites life in more than 3.0003.000 customers.customers.

600600 Professionals in 53 worldwide offices. Professionals in 53 worldwide offices.

Two annual Two annual UsersUsers Meetings (RossWorld), both in USA Meetings (RossWorld), both in USA and Europe.and Europe.

A Global OrganizationA Global Organization

53 Offices Worldwide/+600 Direct 53 Offices Worldwide/+600 Direct EmployeesEmployees

RedwoodCity

Los Angeles

Rio deJaneiro

San Diego

Sao Paulo

Dallas

AtlantaNew York

BostonChicago

TorontoMontreal

Abu Dhabi

Milan

Barcelona

Budapest

BerlinUtrecht

Madrid Taipei

BrusselsLondonNorthampton

Paris Hong Kong

Kuala Lumpur

Singapore

Bangkok

Sydney

Auckland

KarachiTokyoLisbon

MexicoCaracas

Buenos Aires

Bogotá

SantiagoSouth-Africa

Lima

MoscowScandinavia

Global Sales & SupportGlobal Sales & Support

• Alcoa - Closure Alcoa - Closure SystemsSystems

• Antonio PuigAntonio Puig

• Apple ComputerApple Computer

• Arjo-Wiggins-AppletonArjo-Wiggins-Appleton

• BacardiBacardi

• Borden Decorative Borden Decorative Prod.Prod.

• Cambrex Corp.Cambrex Corp.

• CSRCSR

• Dairy Farmers Intl.Dairy Farmers Intl.

• Dell ComputerDell Computer

• Deutag AGDeutag AG

• Dragoco AGDragoco AG

• Eli Lilly & Co.Eli Lilly & Co.

• Firmenich, SAFirmenich, SA

• Fresh Start BakeriesFresh Start Bakeries

• Gelderse Papier GroepGelderse Papier Groep

• Guylians ChocolatesGuylians Chocolates

• Harrison CrossfieldHarrison Crossfield

• Imprimeries QuebecorImprimeries Quebecor

• James Hardie IndustriesJames Hardie Industries

• Kerry FoodsKerry Foods

• KomatsuKomatsu

• MartinaireMartinaire

• Mary Kay CosmeticsMary Kay Cosmetics

• Novopharm LtdNovopharm Ltd

• Oxford Frozen FoodsOxford Frozen Foods

• Pittsburgh Tube CorpPittsburgh Tube Corp

• Quaker OatsQuaker Oats

• Quick Start BakeriesQuick Start Bakeries

• Reutgers AGReutgers AG

• Scott PaperScott Paper

• Sonae GroupSonae Group

• SpillersSpillers

• SuntorySuntory

• Toray PlasticsToray Plastics

• UCBUCB

• Yeo Hiap SengYeo Hiap Seng

• ZoltekZoltek

Multi-National ImplementationsMulti-National Implementations

Centralized

A

B

C

D

Semi-Autonomous

A

B

D

C

E

Autonomous

Supporting Your Global Supporting Your Global Implementation Strategy Implementation Strategy

Examples:Examples: Eli Lilly -Eli Lilly -

Central Control - localization at each plantCentral Control - localization at each plant Kerry Foods -Kerry Foods -

Ross team drove two sitesRoss team drove two sitesKerry Foods staff implemented next +20 sitesKerry Foods staff implemented next +20 sites

Zoltek -Zoltek -Simultaneous, autonomous implementationsSimultaneous, autonomous implementations


Examples:Examples: Alcoa Closure Systems Inc. - Highly centralized Alcoa Closure Systems Inc. - Highly centralized

solution distributed to international sitessolution distributed to international sites- China- China - Spain- Spain - Mexico- Mexico- Hungary- Hungary - Brazil- Brazil- Bahrain- Bahrain - USA- USA- Germany- Germany - Russia- Russia

Harrison-Crossfield - Five sites - all autonomousHarrison-Crossfield - Five sites - all autonomous


Profile:Profile: In Europe since 1982In Europe since 1982 +200 employees+200 employees +150 certified consultants+150 certified consultants +700 customers+700 customers +3.300 life sites+3.300 life sites

Ross EuropeRoss Europe

•BrusselsBrussels

•UtrechUtrechtt

•BerlinBerlin •PolandPoland

•HungaryHungary

•ItalyItaly

•ParisParis

•BarcelonaBarcelona•MadridMadrid•LisbonLisbon

•IrelandIreland

•LondonLondon

•NorthamptonNorthampton

•GreeceGreece

•RussiaRussia

•RomaniaRomania

•Middle EastMiddle East

•Czech & SlovakCzech & Slovak

•ScandinaviaScandinavia

UK, France, Holland, UK, France, Holland, Belgium, Germany, Spain, Belgium, Germany, Spain, Portugal, Ireland, Italy, Portugal, Ireland, Italy, Russia, Poland, Czsech & Russia, Poland, Czsech & Slovak Republics, Slovak Republics, Romania, Hungary, Romania, Hungary, Greece, Middle EastGreece, Middle East

EscandinaviaEscandinavia

Arjo WigginsArjo Wiggins France Telecom MobilFrance Telecom Mobil CADSCADS CofaceCoface Imprimeries QuebecorImprimeries Quebecor Groupe CamifGroupe Camif HolderHolder SolecoSoleco Societe GeneraleSociete Generale France PrintempsFrance Printemps

UBS - union des UBS - union des Banques SuissesBanques Suisses

FirmenichFirmenich ESO - L'Energie de ESO - L'Energie de

L'Ouest SuisseL'Ouest Suisse

Home Office Home Office Spicers Ltd.Spicers Ltd. Hampshire ChemicalsHampshire Chemicals Astra PharmaceuticalsAstra Pharmaceuticals Muller DiaryMuller Diary Crown ProsecutionCrown Prosecution Guinness Brewing BgGuinness Brewing Bg Telford Foods LimitedTelford Foods Limited Open UniversityOpen University Dell Computer Corp.Dell Computer Corp. Cable & Wireless, PLCCable & Wireless, PLC British Telecomms.British Telecomms. National Westminster National Westminster

Bank PlcBank Plc Royal London NHS Royal London NHS

TrustTrust

Some CustomersSome Customers

Antonio PuigAntonio Puig Alcoa Capsulas MetálicasAlcoa Capsulas Metálicas MetalogeniaMetalogenia Cia CanarienseCia Canariense La CaseraLa Casera WinterthurWinterthur Heraclio FournierHeraclio Fournier ErkimiaErkimia CenteonCenteon Sonae - TafisaSonae - Tafisa Puerto de BarcelonaPuerto de Barcelona Feria de BarcelonaFeria de Barcelona MercadonaMercadona Menarini DiagnosticosMenarini Diagnosticos Cromogenia UnitsCromogenia Units TomplaTompla CasademontCasademont

CarmeuseCarmeuse Guylian NVGuylian NV Digital Equipment Digital Equipment

EnterprisesEnterprises Quaker Oats EuropeQuaker Oats Europe UCB - Union Chemique UCB - Union Chemique

BelgeBelge VFT NV - RutgersVFT NV - Rutgers Belgian Ministry of Belgian Ministry of

Sports -BLOSOSports -BLOSO

PPLLVVSS AARRLLVVTT

Guiness IrelandGuiness Ireland Elli Lilly S.A.Elli Lilly S.A. J E O’BrienJ E O’Brien Eire CallEire Call Carbery Milk ProductsCarbery Milk Products


DLODLO Gelderse PapiergroepGelderse Papiergroep Staadstel OsdoorpStaadstel Osdoorp Grondbedriif AmsterdamGrondbedriif Amsterdam Kemira Int'l. Services Kemira Int'l. Services Mondi Foods BVMondi Foods BV Ptt Post B.v.Ptt Post B.v. Royal Netherlands NavyRoyal Netherlands Navy Ministerie LandbouwMinisterie Landbouw LNV- Ministry of AgricultureLNV- Ministry of Agriculture Cadans - The Netherlands Dept Cadans - The Netherlands Dept

of Social Securityof Social Security

CambrexCambrex Hollies ABHollies AB Rostvold SystemsRostvold Systems Oy RadiolintaOy Radiolinta F. Hollander & Co. F. Hollander & Co.

Millefori SPAMillefori SPA CambrexCambrex DSS DSS

DragocoDragoco ALCOA - CSIALCOA - CSI Apple Computer GmbhApple Computer Gmbh Douwe EgbertsDouwe Egberts Engineering Research Engineering Research

Assoc.Assoc.


Alcoa CSIAlcoa CSI Mary Kay CosmeticsMary Kay Cosmetics

Malev Hungarian Malev Hungarian AirlinesAirlines

Hungarian TelecommsHungarian Telecomms Pick SalamiPick Salami DynastyrDynastyr

Agora GazetaAgora Gazeta E WedelE Wedel Huta CzestochovaHuta Czestochova Zaclady KuzniczeZaclady Kuznicze

Tabuk Tabuk PharmaceuticalsPharmaceuticals

Jordan TelecomJordan Telecom Alcoa CSIAlcoa CSI


Global Project ManagerGlobal Project Manager Global Project Team supportGlobal Project Team support Global PartnersGlobal Partners 600+ trained implementation specialists600+ trained implementation specialists Regional support from worldwide locationsRegional support from worldwide locations 24x7 worldwide support24x7 worldwide support Regional and worldwide user groupsRegional and worldwide user groups Local, regional and global support centersLocal, regional and global support centers Multilingual supportMultilingual support

Ross Global Support CapabilitiesRoss Global Support Capabilities

220220 Professionals in Europe. Professionals in Europe. Oriented to the Customer.Oriented to the Customer. Total Implamentation Service.Total Implamentation Service. Projects granted in :Projects granted in :

Deadlines.Deadlines. Total Costs.Total Costs.

Extended experience in ERP solutions’ implementations.Extended experience in ERP solutions’ implementations. Team Organization:Team Organization:

Through expertise.Through expertise. Leaded by a Project Director.Leaded by a Project Director. Contiuus support of Systems Technical Team and Product Experts.Contiuus support of Systems Technical Team and Product Experts.

Professionals devoted to the Professionals devoted to the CustomerCustomer

Deloitte ToucheDeloitte Touche

Price Waterhouse Price Waterhouse

CoopersCoopers

M.I.S.M.I.S.

Cap GeminiCap Gemini

Sema GroupSema Group

Andersen ConsultingAndersen Consulting

Arthur AndersenArthur Andersen

EDSEDS

Ernst & YoungErnst & Young

CimixCimix

Global PartnersGlobal Partners

Designed for multi-company, multi-site, multi-entityDesigned for multi-company, multi-site, multi-entity Language Support - Language Support -

English, French, Spanish, Portuguese, German, Italian, English, French, Spanish, Portuguese, German, Italian, Dutch, Swedish, Polish, Hungarian, Japanese, Chinese, Dutch, Swedish, Polish, Hungarian, Japanese, Chinese, Thai, etc...Thai, etc...

Localization for local country statutes and practicesLocalization for local country statutes and practices Flexible architecture to support local needsFlexible architecture to support local needs Global version including all localized national extensionsGlobal version including all localized national extensions Euro & Year 2000 complianceEuro & Year 2000 compliance Business Processes Modelling ToolsBusiness Processes Modelling Tools

Ross Global ProductRoss Global Product

A Growing CompanyA Growing Company

By Quarter

0

5

10

15

20

25

30

Q1 Q2 Q3 Q4

1996 1997 1998

Total Year

0

10

20

30

40

50

60

70

80

90

100

1996 1997 1998

1996 - 1998 Total Revenue (in Million US $)1996 - 1998 Total Revenue (in Million US $)

More ImportantlyMore Importantly

By Quarter

0

2

4

6

8

10

12

14

Q1 Q2 Q3 Q4

Total Year

0

5

10

15

20

25

30

35

40

45

1996 1997 1998

1996 - 1998 Software Revenue (in Million US $)1996 - 1998 Software Revenue (in Million US $)

Research & Development as aResearch & Development as a%% on Sales on Sales

Important to our CustomersImportant to our Customers

Process Industry: Process Industry: Food & BeverageFood & Beverage Chemical & PetrochemicalChemical & Petrochemical FarmaceuticalFarmaceutical Natural Resources (Metals, Wood, ...)Natural Resources (Metals, Wood, ...) OthersOthers

Mid to Big size companiesMid to Big size companies

Multinational, Global Companies Multinational, Global Companies

Rapid Return of InvestmentRapid Return of Investment

PositioningPositioning

Process Industry FocusProcess Industry Focus

By Quarter

0123456789

10

Q1 Q2 Q3 Q4

Total Year

0

5

10

15

20

25

30

35

10.6 15.5 20.7 30.7

% - 61% 68% 80%

1995 1996 1997 1998

1996 - 1998 Process Manufacturing Contracts (in Million US $)1996 - 1998 Process Manufacturing Contracts (in Million US $)

5.45 4.87 4.8

4.47

3 2.862.2

0

3.81

0

1

2

3

4

5

6

Ross

Inte

ntia

SAP R/3

JBA

Oracl

eM

AI JD

EBaa

n

4th S

hift

ERP Avg

.

Summary Ratings for Batch/Repetitive Functionality

Gartner Group Gartner Group

5.4

4.64.33 4.2 4.06

2.62.2 2.2 2.2

0

3.28

0

1

2

3

4

5

6

Ross

SAP R/3

MAI

Oracl

eSSA

Inte

ntiaBaa

nJB

AJD

E

4th S

hift

ERP Avg

.

Summary Ratings for Continuous/Batch Functionality

Gartner GroupGartner Group

6 6 5.75.2

3.5 3.4 3.3 3.22.8

5

0

1

2

3

4

5

6

Ross

Inte

ntia

SAP R/3

JBA

SSA

Oracl

eM

AI

Baan

JDE

ERP Avg

.

Support & ServiceSupport & Service

Ross ResultsRoss Results

RossRossResultsResults ERP Solution Delivery Methodology: ERP Solution Delivery Methodology: Ross ServicesRoss Services The FrontThe FrontRunnerRunner Renaissance CS implementation Renaissance CS implementation

methodologymethodology Renaissance CS Ross On-Line KnowledgeRenaissance CS Ross On-Line Knowledge Consulting Alliance ProgramConsulting Alliance Program Ross Global SupportRoss Global Support SAMSAM

BusinessBusinessInformationInformation

ModelModel


ModelModel

Adaptiv

e, On-li

ne

Adaptiv

e, On-li

ne

Implem

enta

tion M

odel

Implem

enta

tion M

odel

EffectiveEffectiveInformationInformation

DeliveryDelivery


DeliveryDelivery

““Built-in” Implementation ToolsBuilt-in” Implementation Tools


ModelModel


ModelModel

SignificantBusiness

Improvement

Business Vision

Adaptiv

e, On-li

ne

Adaptiv

e, On-li

ne

Implem

enta

tion M

odel

Implem

enta

tion M

odel

Rapid Im

plementation S

trategy

Rapid Im

plementation S

trategy


DeliveryDelivery


DeliveryDelivery

ModelModel

Test/TrainTest/Train

Go LiveGo Live

OptimizeOptimize

InstallInstall

Built-in Methodology...“Expertise”Built-in Methodology...“Expertise”

Results:Total Ownership Cost Speed, Quality, ROI

““We interviewed about a dozen Ross Customers at We interviewed about a dozen Ross Customers at the conference -- Even with consultants managing the conference -- Even with consultants managing the implementation process the ratio of service fee the implementation process the ratio of service fee

to license price was around one to one.”to license price was around one to one.”

Joel SerfaceAMR Alert on Manufacturing

February 28, 1997

The Influence GroupsThe Influence Groups

Process Manufacturing Client ListProcess Manufacturing Client ListPharmaceuticals/BiotechnologyPharmaceuticals/Biotechnology

Anabolic Laboratories, Inc.Anabolic Laboratories, Inc.

Astra Pharmaceuticals LtdAstra Pharmaceuticals Ltd

Astra-Merck GroupAstra-Merck Group

Avant Immunotherapeutics, Inc.Avant Immunotherapeutics, Inc.

Barr LaboratoriesBarr Laboratories

Biopure, Inc.Biopure, Inc.

Boston Biomedica, Inc.Boston Biomedica, Inc.

Centeon SACenteon SA

Centre Specialty PharmaceutiquesCentre Specialty Pharmaceutiques

Co-Operative Animal Health, Ltd.Co-Operative Animal Health, Ltd.

Creative BioMoleculesCreative BioMolecules

Dako Diagnostics LimitedDako Diagnostics Limited

Eli Lilly & Co.Eli Lilly & Co.

Enzymatic Therapy, Inc.Enzymatic Therapy, Inc.

Eschmann Bros. & Walsh LimitedEschmann Bros. & Walsh Limited

Farmasierra S.L.Farmasierra S.L.

Faulding PharmaceuticalsFaulding Pharmaceuticals

Fisons plcFisons plc

Generics (UK) LimitedGenerics (UK) Limited

Genetics Institute, Inc.Genetics Institute, Inc.

Genzyme (UK) LimitedGenzyme (UK) Limited

Hardy DiagnosticsHardy Diagnostics

IDEC PharmaceuticalsIDEC Pharmaceuticals

Intracel, Inc.Intracel, Inc.

Laboratorios Hipra, S.A.Laboratorios Hipra, S.A.

Laboratorios Norman F.A.Laboratorios Norman F.A.

Lederle-Praxis BiologicsLederle-Praxis Biologics

Matrix Pharmaceuticals, Inc.Matrix Pharmaceuticals, Inc.

Menarini Diagnosticos, S.A.Menarini Diagnosticos, S.A.

Mission PharmacalMission Pharmacal

Morton Grove PharmaceuticalsMorton Grove Pharmaceuticals

Mylan PharmaceuticalsMylan Pharmaceuticals

Napp TechnologiesNapp Technologies

Novopharm, Ltd.Novopharm, Ltd.

Organon Laboratories LimitedOrganon Laboratories Limited

Osteotech, Inc.Osteotech, Inc.

Peter Black Healthcare Peter Black Healthcare LimitedLimited

PharmasciencePharmascience

SanofiSanofi

Tabuk PharmaceuticalsTabuk Pharmaceuticals

Técnicas Médicas SATécnicas Médicas SA

UCB Pharma SAUCB Pharma SA

UCB-Bioproducts SAUCB-Bioproducts SA

Usana, Inc.Usana, Inc.

Zeus Scientific, Inc.Zeus Scientific, Inc.

http://www.interface.ruhttp://www.interface.ru http://www.rossinc.comhttp://www.rossinc.comhttp://www.interface.ruhttp://www.interface.ru http://www.rossinc.comhttp://www.rossinc.com

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