A front line organisation’s experience – ARK Community Networks

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Community Planning Partnerships and Regeneration - The Pursuit and Importance of Skills and Learning A front line organisation’s experience – ARK Community Networks

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Community Planning Partnerships and Regeneration - The Pursuit and Importance of Skills and Learning. A front line organisation’s experience – ARK Community Networks. The Pursuit and Importance of Skills and Learning. ARK HA started in 1977 Grew in response to demand across East of Scotland - PowerPoint PPT Presentation

Transcript of A front line organisation’s experience – ARK Community Networks

Page 1: A front line organisation’s experience – ARK Community Networks

Community Planning Partnerships and Regeneration - The Pursuit and Importance of Skills and Learning

A front line organisation’s experience – ARK Community

Networks

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The Pursuit and Importance of Skills and Learning

• ARK HA started in 1977• Grew in response to demand across East of

Scotland• 32 services across 12 Local Authorities• Different models of housing and support• Housing management and maintenance; Housing

Development; Community Networks• Investors in People status

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The Pursuit and Importance of Skills and Learning

• Person centred culture• Clear value base – Social Justice, Social Inclusion• Use 5 Service Accomplishments as a guide to

action and quality assurance framework• Emphasis on citizenship and making contributions

– shifting perceptions. • Learning organisation with strong emphasis on

capacity building

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The Pursuit and Importance of Skills and Learning

Capacity building amongst staff – emphasis on values,

skills and knowledge required for the job:• Values based training – working in an inclusive and non-

discriminatory manner, empowerment, inclusion, focusing on gifts, developing relationships which value people as individuals.

• Policy Framework for the job• Listening and communication skills• Skills for person centred working and support planning• Problem solving and creative thinking• Person centred tools and approaches• Connecting to communities

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The Pursuit and Importance of Skills and Learning

Capacity building amongst staff – emphasis on values,

skills and knowledge required for the job:• Making information accessible• Collaborative working• Reflective practice and ongoing learning• Craft of Management and performance management• Supporting people to gain appropriate qualifications

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The Pursuit and Importance of Skills and Learning

Capacity building amongst tenants:• Confidence Building• Having Our Say Our Way• Speaking Up• Making a Presentation – involvement in staff training• Involvement in staff recruitment• Models of participation• Equal Opportunities• Promoting Active Citizenship

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The Pursuit and Importance of Skills and Learning

Current Context:• Funding – Supporting People and Care Budgets• Housing Policy – Focus on Regeneration and

Wider Role• Demography and Expectations• Community Planning – engaging with hard to

reach communities• Citizenship

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The Pursuit and Importance of Skills and Learning

Involvement in Community Planning- Conference in April 2004 with BCDP - Project funded by SCVO and Communities Scotland

• Achievements:- supported individuals to raise issues of concern- built confidence and skills- increased knowledge amongst staff and service users around community planning and citizenship- networking with others- delivered training course for 9 people- produced and launched pack ‘Taking Action and Making a Difference in your local community’.

• Inroads into structures in Peebles• Citizens Panel for Scottish Borders

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The Pursuit and Importance of Skills and Learning

Training Course• How meetings work; How I am in meetings• Citizenship – good citizen, active citizen• Democracy – voting, ways to get involved locally, role of councillor• Community Planning – what’s happening, how to

get involved• What can we do in our community?

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The Pursuit and Importance of Skills and Learning

Skills and knowledge developed by tenants:

• Communication and listening• Speaking up for themselves and others

‘ gives you the chance to have your say about the services that are provided’.

• Confidence building – increased well being‘we have done things that we haven’t done before’.

• Agenda setting; minute taking‘I write the agenda and the minutes’.

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The Pursuit and Importance of Skills and Learning

Skills and knowledge developed by tenants:

• Creative thinking‘we are going to ‘up’ our campaign soon to get the public to support us with this’.

• Preparation and planning• Negotiation• Knowledge of how the council works -

understanding local needs and context‘ I found out what the council were doing about the problems in the town’.

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The Pursuit and Importance of Skills and Learning

Skills and knowledge developed by tenants:• Influencing change

‘If I get a gate put in, I will be helping my neighbours as well’. ‘I want to do a course on Anti- Harassment and Bullying and talk to school children about these things’.

• Training and presentation skills‘We were asked to do a presentation and because of this we have made some changes in the town’. ‘I would like to be a co-trainer like other people’.

• Committee skills• Partnership working

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The Pursuit and Importance of Skills and Learning

Where next: • Promoting Active Citizenship Project funded by Big Lottery

Fund – active citizens will inform others; emphasis on progressing employment; tenant involvement in staff recruitment and training

• Clear Wider Role strategy – employment, safer communities, health

• Framework for learning and personal development – Learning Culture Questionnaire

• Increased partnership working and learning from others• Continued emphasis on capacity building and enhancing

the voice of the people we support• ‘Understanding Citizenship’ course• Standards for Community Engagement

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The Pursuit and Importance of Skills and Learning

Community Planning structures might address:

• Accessibility of information.• The power of visual images – creating a vision, graphic

recording• Structure of meetings.• Learning from others about what helps make participation

and engagement more effective.• Feedback on consultation – what is different?• Training for ‘both sides’• Standards for Community Engagement

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The Pursuit and Importance of Skills and Learning

Being skilled and competent as a citizen means feeling empowered, knowing and valuing your potential for positive action.