A Digital County Roadmap Montgomery County Maryland...About Montgomery County Maryland § Population...

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A Digital County Roadmap Montgomery County Maryland

Transcript of A Digital County Roadmap Montgomery County Maryland...About Montgomery County Maryland § Population...

Page 1: A Digital County Roadmap Montgomery County Maryland...About Montgomery County Maryland § Population ~ 1 Million § Median age ~ 37 years (Digital Natives and Digital Immigrants) §

A Digital County Roadmap

Montgomery County Maryland

Page 2: A Digital County Roadmap Montgomery County Maryland...About Montgomery County Maryland § Population ~ 1 Million § Median age ~ 37 years (Digital Natives and Digital Immigrants) §

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Agenda

§  About Montgomery County Maryland §  Open Government Focus Areas §  Open Government Programs §  A Proposal §  Demonstration (time permitting) §  Discussion

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About Montgomery County Maryland

§  Population ~ 1 Million §  Median age ~ 37 years (Digital Natives and Digital

Immigrants) §  Land Area ~ 490 sq. miles §  Agriculture Reserve ~ 93k acres §  Median annual household income ~ $93k §  Persons 65 years and older ~ 13% §  Foreign born residents ~ 32% §  Language other than English spoken at home ~ 38% §  Bachelor's degree or higher ~ 58% §  Budget ~ $4.5B §  Median value of owner-occupied housing ~ $470k

3 2010 – 2012 US Census Data

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Open Government Focus Areas

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Legislative Information On-line

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Legislative Info On Line

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Legislative Info On Line

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§  Councilmember designated Lead for Digital Government §  Council website (continual redevelopment) §  Live & On-Demand Video Streaming §  Agendas, Packets & Meeting Summaries §  Social Media / Blogs §  Office of Legislative Oversight

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Performance Management

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CountyStat History & Principles

CountyStat is a program created in 2008 to address one of the County Executive’s priority objectives:

A Responsive and Accountable County Government

The main objective of CountyStat is to improve the efficiency and responsiveness of government by using up-to-date data as the ongoing

focus for day-to-day management and long-term policy making.

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Results Based Accountability Interrelationship of Priority Objectives, County Performance, Departmental Performance, and Results-Based Budgeting

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CountyStat: Jurisdictions in the National Benchmark Metro Area Jurisdictions DC Montgomery County, MD

Howard County, MD Anne Arundel County, MD Fairfax County, VA Arlington County, VA Loudoun County, VA Prince William County, VA

New York Nassau County, NY Rockland County, NY Suffolk County, NY Westchester County, NY Bergen County, NJ

Newark/ Trenton

Morris County, NJ Somerset County, NJ Middlesex County, NJ Monmouth County, NJ

Milwaukee Waukesha County, WI

Denver Douglas County, CO

Metro Area Jurisdictions Philadelphia Bucks County, PA

Chester County, PA Montgomery County, PA

San Francisco Contra Costa County, CA Marin County, CA San Mateo County, CA Santa Clara County, CA

Los Angeles Ventura County, CA

Chicago DuPage County, IL Lake County, IL

Indianapolis Hamilton County, IN

Detroit Oakland County, MI

Minneapolis – St. Paul

Dakota County, MN Washington County, MN

Dallas Collin County, TX

Houston Fort Bend County, TX

Kansas City Johnson County, KS

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Relating Crime Rate to MCPD Performance Measures Montgomery County Crime Rate

County Indicator

Montgomery County Homicide Case Closure Headline Performance

Measure Monitoring

Headline Performance Measures

MCPD conducts daily patrols and investigations

Daily Operational Performance

MCPD has major crimes division that tracks investigation progress

Performance Submeasures

Homicide closure rate contributes to overall Montgomery County

crime rate

Daily performance of officers on the street contributes to major crime investigations

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Montgomery County Watershed Performance Measures

BayStat reports on overall heath of Chesapeake Bay Watershed

Restoration projects to improve subwatersheds

Headline Performance Measures

MS4 Stormwater Program

Implementation Strategy Targeted pollutant load reductions

County watershed quality continually assessed and reported

Daily Operational Performance Performance Submeasures

Headline Performance Measures County Indicator

 TMDLs & Stream Goals  Use of ESD

 Runoff Volume control

 Monitoring

 Countywide Stream Conditions

 Pollutant reductions through watershed restoration

13 For illustration purposes only

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CountyStat Meetings: Example - Quarterly Overtime Tracking Overtime Use Trend: Hours Per Quarter

For illustration purposes only

0

20,000

40,000

60,000

80,000

100,000

120,000

FY07-Q1 FY07-Q2 FY07-Q3 FY07-Q4 FY08-Q1 FY08-Q2 FY08-Q3 FY08-Q4 FY09-Q1 FY09-Q2 FY09-Q3 FY09-Q4 FY10-Q1 FY10-Q2

MCFRS MCPD DOT DOCR

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Results Based Accountability: Headline Performance Measures Performance Dashboard

15 For illustration purposes only

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Non- Emergency Services

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History § Business Goals & Objectives of the Initiative

–  A single three-digit number that allows customers to call an easy to remember number to access Montgomery County information & services

–  A user-friendly, self-service web portal –  Ability for County Departments and County residents to track

service requests –  Real-time information and analysis that allows County government

to more effectively plan and allocate resources –  Consolidated County department call and information technology

systems to provide greater efficiency and save money

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What is 3-1-1? § 311 provides a single contact number for non-

emergency requests for information, service and complaints

§  There are four types of calls to 311: -  Information requests (up to 80% of all calls) -  Service Requests -  Referrals -  Complaints, comments and compliments

§ With more than 13,000 phone numbers and 10,000 email addresses, there is now one number to access County information & service

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CSC Key Performance Indicators (KPIs)

§ Abandon Rate: Fewer than 5% of calls abandoned § Speed of Answer: 80% of calls answered in 20

seconds or less § Customer Satisfaction: Consistently 85% or greater § Average Call Handling Time: 4 minutes § Service Request Accuracy: 95% of Service Requests

closed according to established performance standards

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MC311 GIS Integration SR to GIS Jurisdiction &

Location Information SR Tends & Pattern Analysis Information

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Government Information

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accessMontgomery

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Open Data

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dataMontgomery

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dataMontgomery – Commercial Permits

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Commercial Permits Export

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Visualization Based on Declared Valuation

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Visualization Based on Permit Status

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Map Viewer Program – County Bikeways

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Map Viewer Program – Bikeway Detail

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dataMontgomery Facts

§  Most popular datasets: –  Employee Salaries –  Food Inspections –  MC311 Service Requests

§  Targeting Publication of ~60 Additional Datasets this year §  Developed “Open Data Standards Manual” §  Developing Formal “Open Data Implementation Plan” §  Cross-Agency Open Data Project in Progress

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Mobile Services

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mobileMontgomery

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mobileMontgomery

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§  Mobile versions of County Web Sites: –  Website (“MCGMobile”) –  MC311 (“MC311 Mobile”) –  Storm Operations (“StormOps Mobile”) –  Bus Information (“RideOn Real-Time”) –  Leveraging HTML5

§  MCGMobile –  Avg. ~ 20,000 Page Views/Month Since Launch –  Avg. ~ 3,000 Unique Visitors/Month Since Launch

§  MC311 Mobile –  Avg. ~ 7,500 Page Views/Month Since Launch –  Avg. ~ 1,500 Unique Visitors/Month Since Launch

§  AlertMontgomery §  informMontgomery

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Public Engagement

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engageMontgomery

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engageMontgomery

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engageMontgomery

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§  Leveraging Cloud Platforms to Promote Public Participation in Government –  County-Branded MindMixer Site

  Several Popular Topics / Ideas (ex: Libraries, Gun Control etc.) –  Extensive Social Media Utilization

  (i.e. Facebook, Twitter, YouTube, etc.)

§  Live Discussions / Virtual Town Hall Meetings –  County Executive –  Recreation –  Consumer Protection –  “Internal” Technology Q&A / Discussions with CIO

§  PEG Programming on the County’s Cable Channel

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Innovation Program

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Solicit and Screen   Ideas from the public   Ideas from staff

Criteria   Measurable and lean   Scalable   Experimental

Test   Pilot   Prototype   Proof of Concept

Scale and Lessons Learned   Cancel what isn’t working   Scale and transfer what is working

Montgomery  County’s  Innova�on  Program  

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Counties Open Government Partnership Proposal

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Objectives   Forum for identifying and sharing open government

practices and experiences (e.g., open data, cloud and mobility services, big data)

  Ecosystem of open county governments and open government practices

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Counties Open Government Partnership Proposal (cont’d)

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Potential Outcomes   Peer discussion about value of digital government practices   Forum to understand county government strategy issues   Assist counties with digital government roadmaps

  For example, data standards   Help counties develop concepts for working with state and

federal government partners, private sector, nonprofit sector

  Advocacy for resources to support county initiatives   Partnerships with initiatives such as US Conference of

Mayor’s Open Government Innovation Partnership, Code for America, etc.

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Next Steps

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  Use analytics and citizen feedback to identify need and progress

  Continue to visualize the use of technology (including mobile, social, cloud and information)

  Look at and build on commonalities and differences across entities in the County, State and region

  Identify areas where relationships among different constituencies will change and what this means for the IT organization.

  Leverage existing programs (including openMontgomery, Innovation Program)

  Continue to pursue a Counties Open Government Partnership at NACo

Source: Gartner

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Contacts

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Montgomery County, Maryland   Hon. Hans Riemer, Councilmember for Digital Government   [email protected]

  Mr. Tim Firestine, Chief Administrative Officer   [email protected]

  Ms. Fariba Kassiri, Assistant Chief Administrative Officer   [email protected]

  Mr. Sonny Segal, Chief Information Officer   [email protected]

  Mr. Dan Hoffman, Chief Innovation Officer   [email protected]

NACo Contacts   Dr. Bert Jarreau, Chief Innovation Officer   [email protected]   Mr. Matt Chase, Executive Director   [email protected]