A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is...

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Transcript of A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is...

Page 1: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.
Page 2: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

A conflict is a condition that exists anytime two or more people disagree.

Interpersonal conflict is unavoidable, but we can learn to manage it.

Page 3: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

General perceptions of conflict as negative:

Anger

Hostility

Tension

Anxiety

Violence

Page 4: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Potential productive outcomes of conflict:

Clarifying

Learning

Helpful

Inclusive

Caring

Page 5: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Conflict is a natural phenomenon, neither inherently good or bad,

but there may be positive or negative outcomes.

Page 6: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Managing conflict in a dysfunctional way is a learned behavior and can

be changed.

Page 7: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Roadblocks to resolving conflict

Clashing personal styles

Name calling

Sarcasm / Ridicule

Insulting

Threatening

Blaming

Inflexibility

Defensive body posturing / language

Page 8: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Verbal Meaning7%

Facial Expression

55%

Tone of Voice38%

93% of the meaning of a message comes from nonverbal sources.

Page 9: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

How do we learn our own styles of conflict management?

Family role models Celebrity role models

Teachers, mentors & coaches

Rolemodels

Page 10: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Personal styles of dealing with conflict

Avoidance

You completely withdraw from the

conflict, as if it doesn't exist.

Page 11: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Personal styles of dealing with conflict

Accommodation

You put aside your goals and

basically give in, although inside

you are frustrated and angry.

Page 12: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Personal styles of dealing with conflict

Domination

You force your point until the other

party eventually gives up.

Page 13: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Personal styles of dealing with conflict

Compromise

You give up something and so

does the other party, but neither of you is totally

satisfied.

Page 14: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

Personal styles of dealing with conflict

Integration

You and the other party work together

to find a solution that satisfies both

of you.

Page 15: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

It’s likely that a person employs more than one style, depending on the situation, but

usually one style dominates.

Page 16: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

How should you resolve conflict?

Understand the conflict.

It is important for you to define clearly your own position and

interests in the conflict. It is equally important to understand those of the

other party.

Page 17: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

How should you resolve conflict?

Communicate with the opposition.

Put yourself in their shoes. Listen.

Let everyone participate who wants to.

Be an active listener. Rephrase what you’re hearing.

Use “I” messages. “You” messages place blame.

Speak about your interests, not your position.

Don’t interrupt, or change the subject.

Page 18: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

How should you resolve conflict?

Brainstorm possible resolutions.

Look for common interests.

Come up with as many ideas as possible.

Try to maximize your options.

Look for win-win solutions.

Page 19: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

How should you resolve conflict?

Chose the best resolution.

Review your brainstorm ideas. Set a time when you’ll decide which idea is the

best. The goal is to use both sides skills and resources to get the best result for everyone. Which resolution gives both

sides the MOST?

Page 20: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.

How should you resolve conflict?

Try the solution.

If it doesn’t work out, go back to brainstorming ideas and try to find a

better resolution.

Page 21: A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.