A Common Sense Approach To Technology - EdZoneshepherd/staffinfo/content/05/trouble.pdf · A Common...
Transcript of A Common Sense Approach To Technology - EdZoneshepherd/staffinfo/content/05/trouble.pdf · A Common...
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A Common Sense Approach To Technology
Troubleshooting
Or: How I learned to stop worrying and love technology
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The first rule, the golden rule, the rule that supersedes
all others...
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Is it PLUGGED IN!This applies to everything on campus and at home:
• Power
• Printing
• Internet
• Keyboard & Mouse
• TView
• Anything and everything...
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Power - Is it plugged in: CPU, monitor, and peripherals?
Picture - Is it connected (i.e. monitor or TView) to the CPU?
Input - Is it connected (i.e. mouse and/or keyboard) connected to the CPU?
Output - Is it connected (i.e. printer) to the CPU and itself, is the path complete? :-)
Network - Is it connected to the CPU and the wall jack or is the wireless connection available?
Simplify the Technology
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Hardware and its bastard child software
Hardware is usually the easiest to diagnose:
• The nuts and bolts of the technology nothing more
Software is a different BEAST all together:
• It directly affects hardware
• It can interact strangely with other software or not at all
• It can be time consuming and frustrating to determine the problem
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Hardware TroubleshootingKnow your hardware:
• Simply put - mess with it.
The basics of hardware troubleshooting:
• Is there power?
• Does it power up as expected?
• Are there any indicator lights, do they display the status of the device, and what are they indicating?
• Has the device and/or cable been damaged?
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Hardware TroubleshootingThe basics continued:
• How does it sound? This may seem weird, but sometimes it’s the only indication.
• Be sure to check any interconnecting devices: hubs, cables, or video equipment etc.
• If things look physically correct, check any available device settings: input, output, channel, or type of connection etc.
• If you’ve witnessed any magic smoke, it’s time to break out the checkbook...
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Software Troubleshooting
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Check the basics:
• Check any user settings, i.e. proxy setting etc.
• Installation history - what has been added or subtracted and what was the effect?
• Could the problem be hardware* related?
• Are software updates or bug fixes available?
• Have you downloaded something or opened an email that may have been questionable?
Software Troubleshooting
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Software TroubleshootingMore advanced issues:
• If the application or OS is reporting an error or they repeatedly fail, there are several options:
• www.google.com
• http://groups.google.com
• www.tek-tips.com
• www.experts-exchange.com (pay based service)
• www.computing.net
• The manufacture’s website
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Speaking of Frustration
Problem Solved...
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Viruses Adware Spyware
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Avoiding the evil trio
• Alternative browsers (Win/Mac):
• Netscape
• Mozilla
• Firefox
• Opera
• Basically avoid using Internet Explorer
Viruses Adware Spyware
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• Employ virus protection & update/scan often:
• Norton Anti-virus
• Panda Anti-virus
• AVG Ant-virus (free windows)
• F-Prot Anti-virus (free dos scanner)
• Be internet smart: avoid P2P networks, downloading without scanning, and email attachments
• Be wary of hoax/look-alike emails and their promises
Viruses Adware Spyware
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• Employ Adware/Spyware protection & update/scan often:
• Ad-Aware
• Spybot Search and Destroy
• My personal favorites and they’re free
• Be internet smart: avoid P2P networks, downloading without scanning, and INTERNET EXPLORER
Viruses Adware Spyware
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Or answer all your troubleshooting problems in one easy step...
;-)
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Thank you?