A commented history of Transantiago

Juan Carlos MuñozPontificia Universidad Católica de Chile

EMBARQJanuary 14th, 2010

Improvements since February 10, 2007

Metro network 100 kms

Transantiago bus corridors 92.1 kms.

Infraestructure

148 operating provisional prepaid bus stops

Infraestructure

Services: 222 326 +47%

Buses: 5.613 6.094 + 8%

Km driven: 39 MM Km/mes 50 MM Km/mes

Operation

Headway regularity has improved

More buses running the system

Buses Totales Circulando (con GPS), Días laborales desde 03/07/07 al 31/12/07

5.816

4.400

4.600

4.800

5.000

5.200

5.400

5.600

5.800

03/0

7/07

06/

07/0

709

/07/

0712/0

7/0

715/

07/0

718/0

7/07

21/

07/0

724

/07/

0727

/07/

0730/

07/0

702

/08/0

705/0

8/07

08/

08/0

711

/08/

0714

/08/0

717/0

8/07

20/

08/0

723

/08/

0726/

08/0

729

/08/0

701/0

9/07

04/

09/0

707

/09/

0710/0

9/07

13/

09/0

716

/09/

0719/

09/0

722

/09/0

725/

09/0

728

/09/

0701/1

0/0

704/

10/0

707/1

0/07

10/

10/0

713

/10/

0716/

10/0

719

/10/0

722/1

0/07

25/1

0/07

28/

10/0

731

/10/

0703/

11/0

706/1

1/07

09/

11/0

712

/11/

0715/

11/0

718

/11/0

721/1

1/07

24/

11/0

727

/11/

0730/

11/0

703

/12/

0706/

12/0

709/

12/0

712

/12/0

715/1

2/07

18/

12/0

721/1

2/0

724/

12/0

727/1

2/07

30/

12/0

7

Febrero 2007 Febrero 2009

Services:

Trunk 89 141

Feeder 133 185

Total 222 326

Super express services 0 14

Roofed bus stops 3.013 7.556

Pre paid bus stops 0 155

Operating buses 4.000 5.850

February 2007 vs February 2009

Operation

February 2007 February 2009

Average waiting per trip (adding all trip legs)

11.9 minutes 5.6 minutes

Average trip time 57.3 minutes 43.5 minutes

Passengers waiting more than 10 mins

17.4% 6.8%

Passengers waiting more than 20 mins

4.4% 0.7%

Operation

Same place, same day, same hour, two years later

El Mercurio

Escuela Militar, Las Condes08:30 am

10/02/07

Escuela Militar, Las Condes08:30 am

10/02/09

El Mercurio

5 de abril con Pajaritos, Maipú06:20 am

10/02/07

5 de abril con Pajaritos, Maipú06:20 am

10/02/09

Same place, same day, same hour, two years later

Monthly trip legs

60.000.000

70.000.000

80.000.000

90.000.000

100.000.000

110.000.000

120.000.000Ju

nio

Julio

Ago

sto

Sep

tiem

bre

Oct

ubre

Nov

iem

bre

Dic

iem

bre

Ene

ro

Feb

rero

Mar

zo

Abr

il

Junio 08 - abril 09 Junio 07 - abril 08

Monthly deficit

Evolución deficit del sistema.

-

10.000,00

20.000,00

30.000,00

40.000,00

50.000,00

60.000,00

70.000,00

80.000,00 ju

n-08

jul-0

8

ago-

08

sep-

08

oct-

08

nov-

08

dic-

08

ene-

09

feb-

09

mar

-09

abr-

09

December 2009: Approval rate for President Bachelet at its peak: 81%

“…Approval rates in Santiago also improved significantly while in the rest of the country they stayed constant. This is probably related to Transantiago, whose approval rates have increased much lately, particularly among people of Santiago….” (ADIMARK)

Transantiago approval rates

13 13

15

12

10

19 18

25

21

18

21

25

44

3537

42

1513 13

20

1011 11 11

21

1618

23

20

1614

9 89

7

10 1112

16

20 20

18

23 23

2627 26

11

1615

30

25

13 1314

13

810

78

16

20

0

10

20

30

40

50

Abr-07

may

-07

jun-07

jul-07

Ago

-07

sep-07

oct-07

nov-07

Dic-07

Ene-08

feb-08

mar-08

Abr-08

may

-08

jun-08

jul-08

Ago

-08

sep-08

oct-08

nov-08

Dic-08

Ene-09

feb-09

mar-09

abr-09

may

-09

jun-09

jul-09

ago-09

sep-09

oct-09

Santiago Regiones% Aprueba

Satisfaction level with Metro’s Quality of Service

Perception of Metro’s Image

A commented history of Transantiago

Juan Carlos MuñozPontificia Universidad Católica de Chile

EMBARQJanuary 14th, 2010