A Collaborative Approach to Communication for Healthcare & Engineering Professionals
description
Transcript of A Collaborative Approach to Communication for Healthcare & Engineering Professionals
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A Collaborative Approach to Communication for
Healthcare & Engineering Professionals
Beth Vye October 13, 2012
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About ISIS • ISIS is a leading
community organization that welcomes immigrants
• Working in partnership, ISIS offers services and creates opportunities that enable immigrants to participate fully in Canadian life
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Overview of Communication for Healthcare Professionals and Orientation and Communication skills for Engineers
Similarities / Differences
Partnerships / Community Outings
Activity 1 Inclusive language
Activity 2 Breaking Bad News
Activity 3 Describing a Process
Workshop Outline
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Course Content
Similarities• Everyday English• Profession Specific
Writing and Presentation Skills
• Networking • Connecting With
Colleagues / Teamwork
• The Language of Management
Differences• General Orientation /
Pathway to Licensure• Communicating with
Patients• Medical Terminology
Self-Study Guide• Medical / Engineering
Administration• Scheduling• Community Visits
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Exciting Developments
Four month Work Placement pilot program for OCSE “On-the-job” competency based-
assessment
Coaching and support provided by Engineers Canada
Partnerships with host employers
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Employment Module
• Job interview skills• Practice interviews• Individual feedback
from video recordings
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Computer Module
• PowerPoint• Calling card • Access to ISIS
computer lab
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Evaluation• Ongoing in-class assessment
• Assessment based CLB
• Communication assessment at Dalhousie Learning Resource Centre
• Communication assessment based on employment practice interview
• Certificate of completion
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Community Partners • Dalhousie Learning Resource Centre• Dalhousie Kellogg Library• IWK Library • North End Community Health Centre • Capital Health Volunteer Services• Halifax Sexual Health • Ronald McDonald Room and Ronald McDonald
House • Dalhousie School of Occupational Therapy• Dalhousie Medical School and Nursing
Student Placements • Addiction Services
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Community Outings/Speakers
• St. John Ambulance• Cancer Care Nova Scotia• IWK Pre-Birth Clinic• Capital Health Public
Health Services• Cobequid Community
Health Centre• Shannex Enhanced Care• Nova Scotia Hospital• Canadian Blood services
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Dalhousie Learning Resource Centre
Communicationassessments withsimulated patients
Feedback to improve communication and interviewing skills
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Dalhousie Kellogg Library & IWK Library
Orientation to the IWK and Kellogg Libraries One-on-one
appointments at the Kellogg
Temporary borrowing privileges at all Capital Health Libraries
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North End Community Health Clinic
• The role of a community health clinic
• Job shadowing
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Addiction Services
Presentation about addiction in Nova Scotia
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Engineers Nova Scotia provides:
OrientationLicensure counselingOpen door policy
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Presentations
Project Management Work Placement Project Occupational Health and Safety Toastmasters Discussion Panel Evaluation Tool Ethics
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Student Testimonials
“After taking the Communication for Healthcare program, I feel confident and
would like to take on more challenges and responsibilities with regards to being a healthcare professional in Canada.”
CHP Participant
“The engineering class is very good, informative and friendly. It is great to learn about the Canadian work environment and culture. It is a good chance to talk with senior engineers in various fields and learn from their experiences in their own countries.”
OCSE Participant