A Coach Approach to Medication ManagementFriday March 2, 2018

Faculty of Pharmaceutical Sciences2405 Wesbrook Mall, Room 3340Vancouver, BC Canada

PROGRAM DESCRIPTION

Patients seeking health care today are often bombarded with an excess of information which can further complicate a difficult healthcare decision. How do they determine who or what to believe to make that decision? Patients need their pharmacists to engage with them using powerful and well recognized communication techniques to help them navigate their health care. To do this pharmacists must transition from a counselling mindset to a coaching mindset during their patient interactions.

This interactive and experiential workshop will introduce pharmacists to the fundamental coaching skills and practical strategies for engaging in effective therapeutic conversations with their patients. Common clinical scenarios and case studies will provide participants with an opportunity to practice a coach approach. By the end of the workshop, learners will have gained the confidence to implement these new skills into their practice.

ACCREDITATIONThis workshop has been approved for credits using the Canadian Council on Continuing Education in Pharmacy (CCCEP) Accreditation Standards and Guidelines

CEUs: 6.0BC File: # BC-2018-001A Statement of Attendance will be available online following completion of the workshop.

PROGRAM LEARNING OBJECTIVES

By the end of this workshop, participants will be able to:

1. Define coaching and differentiate it fromcounselling, mentoring and advising in the delivery ofpatient-centered care.2. Explain how coaching supports interactions basedon trust, openness and the unique needs of eachpatient.3. Demonstrate skills in:

• asking powerful questions that get to the heart ofwhat patients need from you as their pharmacist

• enhancing self-awareness around assumptionsand biases that can interfere with effectivepatient conversations.

4. Apply coaching skills in common therapeuticsituations encountered in practice5. Create a strategy for integrating coaching skillsinto their own work setting.

PROGRAM PROVIDERSThis workshop is provided by the Division of Continuing Pharmacy Professional Development, UBC Faculty of Pharmaceutical Sciences in collaboration with UBC Extended Learning https://extendedlearning.ubc.ca/

PROGRAM PLANNING COMMITTEE

Deena Boeck, BPE, MScProgram Director, UBC Extended Learning

Barbara Gobis, BSc(Pharm), RPh, ACPR, MScPhm, PCCDirector, UBC Pharmacists ClinicLecturer, UBC Faculty of Pharmaceutical Sciences

Glenda MacDonald, BSP, ACPR, PharmD, RPhDirector, UBC Continuing Pharmacy Professional Development

Janice Moshenko, BSc(Pharm), MSc(Pharm), RPhSenior Instructor, UBC Faculty of Pharmaceutical SciencesCertified Executive Coach, Royal Roads University

Sheryl Peterson, BSc(Agr), BSc(Pharm), RPhAssociate Director, UBC Continuing Pharmacy Professional Development

Jillian Reardon, BSc(Pharm), PharmD, ACPR, RPhClinical Pharmacist, UBC Pharmacists ClinicLecturer, UBC Faculty of Pharmaceutical Sciences

Heather Turnbull, MA(Hons), COC, PCCProgram Leader, UBC Extended LearningProfessional Certified Coach, ICF

PROGRAM AGENDA

Registration (coffee and muffins)

What is Coaching vs Other Communication Approaches

How Can Coaching Strengthen Your Professional Interactions

Coaching Skills and Practice: Open-ended Questions and Checking Assumptions

Lunch (not included)

Case Studies: A Coach Approach to the Management of:

• Hypertension

• Polypharmacy in the Elderly

• Chronic Pain

A Patient’s Perspective on Pharmacists and the Coach Approach to Conversations

Transitioning Theory into Practice

Final Remarks, Evaluations

Adjournment

8:30am

9:00am

12:00pm

12:45pm

3:45pm

4:00pm

REGISTRATION DEADLINE AND FEE:

Registration FeeOnline: on or before Monday, February 26, 2018$295.00: Pharmacists and other Health Professionals$245.00: Pharmacy Technicians and Assistants$195.00: Full-time students

DISCOUNT Registration FeeParticipants enrolled in both the Coaching Workshop and the Update 2018 Conferencewill receive a $50 refund following completion of the programs.

Onsite Registration:No onsite registration. In order to guarantee registration, advance registration and payment is required.

Cancellation and Refunds:UBC CPPD reserves the right to restrict enrollment, cancel, postpone or otherwise modify announced courses due to inadequate registration or other causes beyond its control. Refunds will be made (less $35 processing fee) only upon written notice of withdrawal (e-mail is acceptable) )and tax receipt by 12 pm on Monday, February 19, 2018. No refunds will be made for withdrawals after 12 pm Monday, February 19, 2018.

Workshop LocationRoom #3340 UBC Faculty of Pharmaceutical Sciences 2405 Wesbrook MallVancouver, BC, Canada V6T 1Z3

ParkingThunderbird Parkade is the closest parkade to the workshop location. Please visit the following link for a map of UBC Campus and directions to the parkade. http://www.maps.ubc.ca/?551.

HotelsUBC Conferences & Accommodationhttp://www.ubcconferences.com/

ONLINE REGISTRATION

To register online by Credit Card visit:

https://cpd.pharmacy.ubc.ca/coachapproach

Receipts of payment are issued by email only

Online registration deadline: Midnight (11:59 pm) Monday, February 26, 2018

PROGRAM FACILITATORS

Barbara Gobis, BSc(Pharm), RPh, ACPR, MScPhm, PCCDirector, UBC Pharmacists ClinicLecturer, UBC Faculty of Pharmaceutical Sciences

Harriett Lemer, BHons(Ed)Vice President and Principal, Einblau & Associates Management Consultant and Executive CoachHealth Mentor, UBC Health Mentors Program, Patient and Community Partnership for Education

Jillian Reardon, BSc(Pharm), PharmD, ACPR, RPhClinical Pharmacist, UBC Pharmacists ClinicLecturer, UBC Faculty of Pharmaceutical Sciences

Heather Turnbull, MA (Hons), COC, PCCProgram Leader, UBC Extended LearningProfessional Certified Coach, ICF

Continuing Pharmacy Professional Development 3103-2405 Wesbrook Mall, Vancouver, BC V6T 1Z3Phone: 604-822-0354 Fax: 604-822-1733