A C-suite guide to building organisational change slides v.2
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A C-suite guide to building organisational change capability October 2011
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changefirst.com These slides explore key challenges facing senior executives tasked with managing change in today's increasingly complex and volatile business environment.
Transcript of A C-suite guide to building organisational change slides v.2
A C-suite guide to building organisational change capability
October 2011
Organisations are experiencing significant upheaval
Source: IBM [Capitalizing on Complexity – Insights from the Global Chief Executive Officer (CEO) Study, 2010]
69%
Significant gaps are opening up in organisations
Implementation versus installation
Four approaches to change management
Hope a miracle occurs!
Make do with what you have
Import external people like consultants
Build your own organisational change management capabilities
Building your own = good business decision
Source: 2009 Change in a Downturn Survey by Changefirst
Build your own OCM capabilities choices
DIY
Buy off the shelf
Customize
Decide what level of maturity you need to reach
“All” appears to be a good choice
Source: McKinsey Quarterly [Helping employees embrace change, Nov 2002]
Five important steps in effective capability building
1. Build executive sponsorship
2. Make the training JIT & project focused
3. Coach people who still need help
4. Integrate change management into other processes
5. Help change communities to form and flourish
#1 Build executive sponsorship
Three principles for success:
1. Executives take the lead on implementation
2. They are supported by skilled internal change agents
3. External consultants act as ‘shadow consultants’ not ‘surrogate leaders’
# 2: Make the training “just in time” and project focused
Told Told and Shown Told, Shown and Experienced
Recall after 3 weeks 70% 72% 85%
Recall after 3 months 10% 32% 65%
# 3: Coach people who still need help
30% 20%
20% 30%
People’s will and skill after training
H
Skill
L
Will
H
# 4: Integrate change management into other processes
# 5: Help change communities to form and flourish
A final word on culture and it’s role in capability building
“If you do what you've always
done, you'll get what you've
always gotten.”
Anthony Robbins
These slides are a part of our webinar –
A C-suite guide to building organisational change capability
The webinar was held on 13 October 2011You can find a recorded version on our website.
For more on Changefirst visit our website, changefirst.com, follow us on Twitter @Changefirst or join our LinkedIn group.
