A Business Driven Enterprise Architecture … Business Driven Enterprise Architecture Approach to...
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Transcript of A Business Driven Enterprise Architecture … Business Driven Enterprise Architecture Approach to...
A Business Driven Enterprise Architecture
Approach to Transformation
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Chuck Blucher Information Technology Architect
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About Bell Helicopter • Subsidiary of Textron (NYSE: TXT) • Industry-leading producer of commercial and military vertical lift aircraft • 13,000+ helicopters in service in over 140 countries • Globally recognized for world-class customer service, innovation and
superior quality • Major facilities: Fort Worth, Amarillo & Corpus Christi TX, Ozark AL,
Bristol TN, Mirabel QC • 2012 Revenues $4.27B, 10,500+ employees
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What is Enterprise Architecture? • There are many definitions of Enterprise
Architecture (EA) and depending on your perspective one may be more important.
• EA is used to guide decision making toward the evolution of the future state architecture.
• EA aligns the business’ needs with the capabilities needed to reach them.
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What is Enterprise Architecture? • EA is a discipline for leading enterprise
responses to disruptive forces toward a desired business vision and outcomes.
• EA is the process of translating business vision and strategy into effective enterprise change.
• EA is the process that hold the Business and IT together and ensure alignment.
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EA Relationships and Synergies
Developers
Opera,ons Team
Business
PMO
Solu,on Architecture
IT
Enterprise Architecture
Governance
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The Focus of EA is Changing • Traditionally EA focused on Strategies, Roadmaps,
Building Blocks, Standards, Architecture and Design Patterns, Best Practices, etc
• Leading EA teams are now focusing on transforming and integrating business initiatives by: § Aligning Business and IT Strategies § Delivering Strategic Business (and IT) Value § Enabling Business Agility and Transformation
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The Focus of EA is Changing • Business and IT Leaders are looking to for ways
to execute their business strategy and deliver desired business outcomes.
• Developing a meaningful and collaborative relationship with the business is critical § Otherwise, Technology and Solution focused.
• Focusing on business outcomes drives business value and impacts the bottom line.
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What does the business care about? • The Business cares about:
§ World Class Products and Services § Customer Satisfaction § Agility to seize New Opportunities and Change § Time to Market § Business Efficiency § Increasing Revenue & Reducing Costs § Business Process and Integration § Capabilities
RESULTS AND POSITIVE BUSINESS OUTCOMES
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What does the business care about? • The Business…
§ Understands that technology is a thread in the fabric of everything they do
§ Expects that technology work seamlessly & securely § Technology is a means to an end…, not the end itself
• Cloud & Consumerization is a game changer • Every IT person needs to think like a business
person contributing to business outcomes • Partnership with IT as a Trusted Advisor
DO YOU WANT TO TRANSFORM BUSINESS OR RUN IT?
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Why do Technology Driven Approaches to RFID Fail?
• Focusing on things that are not most important to the business
• Focusing on Technology and losing sight of: § Enterprise View § Overall Auto ID Strategy § Desired Business Outcomes § Impact on Business Processes § Importance of Enterprise Application Integration § The value that an RFID Integrator can provide
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Focus on Growing Business Value
§ Calibra2on /Maintenance Status § VMI, Right-‐of-‐Use
§ Data Mapping Status § Program Status § Order Status § Working Capital Alloca2on
§ How can we do it beLer next 2me?
§ Con2nuous Improvement Metrics
What is the Asset
Producing?
Where is the Asset?
What is the Asset Doing?
What Could the Asset Be Doing?
§ Cri2cal Service Due § Imminent Auditor Visit § Leasing/Paperwork Changes
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A Survey of Bell Helicopter’s Journey • Silos with similar and dissimilar needs • Benchmarking: Industry & Internal • Customer Interviews & Requirements Affinities • Created an RFID Community with an Enterprise
Vision – RFID Council • Developed an Enterprise Strategy, Business
Case with Iterative Phased Implementations • Took a standards based approach for RFID • Solution Evaluation & Selection • Pilots versus Phases – Words are important!
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Key Realizations
• View RFID as a disruptive technology • Focus on what the business does and what it will
need to do differently in response to strategic challenges and opportunities
• Engage the business to holistically understand business process impacts and desired business outcomes from the beginning
• Use desired business capabilities modeling & Use Cases to represent the business’s future state in order to define actionable deliverables
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Key Realizations
• Need a business champion(s) with Enterprise Vision
• Encourage the business to Own and Lead • Understanding the physics and technology of
RFID was important but not enough • Needed the help of an Integrator until we
could became more self sufficient
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Key Realizations • Needed an iterative Use Case driven approach
• Use Case implementations are not equal
• RFID without business integration limits possible business outcomes and value
• Start small, Get Quick Wins, Focus on Value
• Business Case should focus on hard $$
• Communication is critical to success
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Summary • Use an EA driven approach to guide decision making • Use a business driven approach to improve adoption
and meet business case value
• Focus on how to deliver better business outcomes
• Remember what the business cares about most. Technology driven approaches will fail.
• Change the way you think about IT – become a trusted advisor with business savvy
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Summary • Develop a Business Case and Strategy that is
focused on outcomes • Define Business & IT Governance Policies • Establish RFID Community of Stakeholders with a
common sense of purpose • Start with low hanging fruit to get ‘Quick Wins’ • Auto ID technologies can be disruptive… • Create a company standard and framework for
future RFID projects
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Summary • Deploy a solution based upon proven technology
and best practices; Capture Lessons Learned • Take a Use Case Driven Approach • Use enterprise application integration to achieve
better business outcomes • Leverage industry expertise; use an integrator to
get started and develop expertise
Focus on Business Outcomes Without it, nothing else maKers very much