A Better Toolfor IT Integration

With an average of more than a dozen service management providers in an enterprise, CIOs may struggle to implement, integrate, and monitor all their different

solutions. 4me makes it easier and faster with a service driven model.

4me is an Enterprise Service Management solution that embraces SIAM (Service Integration and Management) capabilities at its foundation. Unlike most ITIL tools, 4me has SIAM built into its solution, creating a better user experience without the added costs or time of a custom built integration for each provider. 4me allows an organization’s internal and external service providers to collaborate seamlessly, while

the level of service that each party provides is tracked in real time.

Stefanini combines industry-leading knowledge of ITIL, extensive digital transformation expertise, and other recognized Best Practices with our integration methodology to stand as not only a thought leader in ITIL but a results leader. Capitalizing on this experience, we will implement and integrate your business with 4me for full lifecycle support, scaling the solution for your business making your

enterprise more agile and efficient.

Improving Customer ExperienceDigital transformation requires organizations to strengthen the support provided through different departments, like HR, IT, Purchasing and Legal. By making it easier for employees to obtain support when they have a question or need assistance, organizations are improving productivity and job satisfaction.

The 4me tool uses one simple user portal for ticketing across your enterprise. When users need help, no matter the issue or department, they can simply ask through various channels such as phone apps and websites.

Stefanini and 4me’s AI technology will assist with self-service and then escalate to human assistance if needed. 4me ensures the request ends up with the correct service provider.

All of these actions, in any department, work under the same SaaS platform, helping enterprises support their workforce more efficiently, while automatically tracking the level of service that each provider delivers.

The SIAM Model4me is the first and only enterprise service management tool that is designed for SIAM. While other service management tools need a complex multi-tenancy or multi-instance setup to be able to support SIAM, 4me is SIAM.

With 4me each support organization has its own account. Organizations can simply connect their 4me accounts to allow all parties involved in the delivery of a service to work together in an intuitive and secure fashion. The enterprise and support organization agree on permissions and SLAs.

Stefanini’s ITSM AdvantageThe Stefanini team has spent decades working with the ITIL framework since its inception, building successful programs and implementations for all types of organizations. Through our accelerated processes and digital approaches, our customers can make timely decisions that fit their organizational directives. Stefanini is sensitive to the human component of ITIL and has experience helping IT organizations implement successful ITIL/ ITSM projects with sustained success long after implementation.

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Using our integration methodology UMA2 – (Unified Methodology to Adopt & Adapt) – Stefanini helps customers accelerate digital transformation and ITIL adoption using an integrated approach that dramatically increases success. Rich in intellectual property, the Stefanini UMA2 methodology delivers a continual cycle of improvement and addresses the customers’ organizational and cultural aspects needed to ensure an enduring transformation to a true IT Service Management (ITSM) organization.

HeadquartersNorth America - Southfield, MI, USAT 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT +55 11 3039-2000EMEA - Brussels, BelgiumT +32 2 620 20 20

Since 1987, Stefanini has been providing offshore, onshore, and nearshore services with a specialization in application development outsourcing. From day one, Stefanini was dedicated to finding new solutions for our partners’ ever-changing needs while continually delivering on excellence, quality, and continuous innovation. We pride ourselves on providing exceptional value for our clients with our unique capabilities such as:

• $1B global service provider • Full end-to-end lifecycle approach to ITIL • Managed service experts • Practical service management delivery service • Customer service at our core • Strong global competency • Capable in 35+ languages • Proven "SMART-Shore" offshore-nearshore-onshore delivery model • Leverage lower-cost resources without compromising quality • Predictable, scalable cost structure with packaged subscription services • Focus on total cost of ownership

Co-Creating Solutions for Digital Transformation Stefanini understands that excellence, quality, and continuous innovation are factors that guarantee the overall satisfaction of our clients and build lasting business relationships. As a $1B global provider of technological services, we are large enough to get the job done, while small enough to be customizable and flexible to your business’ unique needs. Let’s work together to digitally transform your business and build the solutions of tomorrow.

Co-Creating Solutions for a Better Future