9700 Cultivating Generational Diversity for a More ...Pecha Kucha Information Sharing Technique...
Transcript of 9700 Cultivating Generational Diversity for a More ...Pecha Kucha Information Sharing Technique...
8/25/2015
1
CULTIVATING GENERATIONAL DIVERSITY FOR A MORE PRODUCTIVE
WORKFORCE
Public Works Director
Questions/Discussion
Eric Dundee, P.E.City of Madison, [email protected]
Lauren BehmPierce County Public [email protected]
Amanda MillironsCity of Palm Bay, [email protected]
Larry Frevert, P.E., PWLFAPWA Interim [email protected]
On a leave of absence from
TREKK Design Group
Pecha Kucha
Information Sharing Technique – 20 slides X 20 seconds
Japanese for ‘chit chat’
8/25/2015
2
Introduction
• Disclaimer: This information is being presented to
you, not as facts, but as opinions. Please do not
hesitate to give us yours.*• Only if your opinions agrees with ours!
STEREOTYPES AHEAD!
Everything you thought you knew about generational differences
8/25/2015
3
8/25/2015
4
Scribble your notes ‐the next section is starting soon!
1 minute
End
People are asking about it…
8/25/2015
5
Leadership sets the tone…
Communication is one key
characteristic of culture
“And successful communication is a two-way street, allowing for exchange of ideas”
-Patricia Lotich
8/25/2015
6
8/25/2015
7
Photo credit: Adam Foster
8/25/2015
8
Photo credit: elvcefellz
8/25/2015
9
Encourage feedback
Value it
8/25/2015
10
It is never too late to hit the restart button…
THE ONLY THING MORE POWERFUL THAN A BIG IDEA, IS THE TEAM THATCAN SEE IT THROUGH
-UNKNOWN
8/25/2015
11
Scribble your notes ‐the next section is starting soon!
1 minute
End
Motivation and Workplace Ethics of Multi‐
Generational Workforces
Larry Frevert, PE, PWLF (Baby Boomer)
Married 44 years, 4 children & 7 grandchildrenGolfer Fisherman
VeteranYoung Engineer, Once Upon A Time!
APWA Past President
8/25/2015
12
Core Values ‐ Traditionalists
Core Values – Baby Boomers
Core Values – Generation X
8/25/2015
13
Core Values – Millennials (Generation Y)
What Inspires the Workforce?
“Survey Analysis: Employee Motivation by Generation Factors” ‐ By Seleste Lunsford, Achieve Global
What Motivates Traditionalists?
“I value your experience!”
8/25/2015
14
What Motivates Baby Boomers?
“You are valued, you are needed!”
What Motivates Gen‐X’ers?
“Do it your way, forget the rules!”
What Motivates Millennials?
“You will work with other bright, creative people !”
8/25/2015
15
Motivation Ethics
Motivation Ethics
“66% of Millennials Feel Misunderstood by Their Elders!”
“Business Ethics Across Generations” – Institute of Business Ethics
“Millennials Work Ethic Is In The Eyes of the Beholders” ‐ Bentley University Study
8/25/2015
16
How Do The Generations Perceive Acceptable Behavior?
“Generational Differences in Workplace Ethics” – The Ethics Resource Center
“Generational Differences in Workplace Ethics” – The Ethics Resource Center
“More of the youngest workers historically have observed misconduct compared to their older colleagues.”
“Generational Differences in Workplace Ethics” – The Ethics Resource Center
8/25/2015
17
Types of Misconduct Observed
◆ Personal business on company time–26%,
◆ Lying to employees–22%,
◆ Abusive behavior–21%,
◆ Company resource abuse–21%, and
◆ Discrimination–18%.
“Generational Differences in Workplace Ethics” – The Ethics Resource Center
Influencing Workplace Ethics
• A strong ethics and compliance program drives all generations – particularly Millennials – to be more proactive in their conduct.
• As employees gain experience in their jobs, their perspectives of ethics change.
• Each generation is unique, hearing messages about the importance of ethics differently than other cohorts.
• Creating advisory groups comprised of employees from each generation could be useful in helping ethics and compliance practitioners modify their messaging.
“Generational Differences in Workplace Ethics” – The Ethics Resource Center
Scribble your notes ‐the next section is starting soon!
1 minute
End
8/25/2015
18
Your Opinion Matters!
Loyalty & Engagement
Joke of the Day!
Wait…that’s not a joke!!!
Loyalty & Engagement
Work to overcome stereotypes (lazy, entitled, over confident, etc.)
Work to live
Live to work
Loyalty & Engagement
8/25/2015
19
Loyalty & Engagement
Loyalty & Engagement
Loyalty & Engagement
8/25/2015
20
Company/Agency
Supervisor
Family –aging parents, kids, animals
Recreational Activities
Where is your loyalty?
Loyalty & Engagement
Trust makes you work harder?
#1 reason people stay
Connection with supervisor
Will it lead to career Advancement?
Loyalty & EngagementLoyalty & Engagement
Loyalty & Engagement
8/25/2015
21
Loyalty & Engagement
Loyalty & Engagement
Loyalty & Engagement
8/25/2015
22
Loyalty & EngagementLoyalty & Engagement
Loyalty & Engagement
Loyalty & Engagement
8/25/2015
23
Loyalty & Engagement
Loyalty & Engagement
Loyalty & EngagementLoyalty & Engagement
8/25/2015
24
Loyalty & Engagement
Career Path #1 Graduate with
BS & MS
Job #1: 2 years
Job #2: 1 year
Career Path #2 Graduate HS/
College
Job #1: 10‐20 years
Job #2: 10‐20 years C
areer Path #3
HS and some College
Job #1: 30+ years
BE INVOLVED!
Loyalty & Engagement
Scribble your notes ‐the next section is starting soon!
1 minute
End
8/25/2015
25
PROFESSIONALISMProfessionalismProfessionalism
ProfessionalismProfessionalismProfessionalismProfessionalism
Webster’s Definition of Professionalism
Noun: pro∙fes∙sion∙al∙ism \prə‐ˈfesh‐nə‐ˌli‐zəm, ‐ˈfe‐shə‐nə‐ˌli‐\
: the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.
Universal Professionalism
Engaged Employees
Customer Service Focus
Dedication &
Delivery
Expertise
& Competency
8/25/2015
26
Exploring Generational Differences on Professionalism
Baby Boomers
•Dedicated to Employer
Generation X
•Willing to work for the top
Millennials •Job jumper
Baby Boomer
• Value Experience over Education
Generation X
• Education + Experience
Millennial
• Value Education* over Experience
*Advanced Degrees
8/25/2015
27
CHAOS!!
Exploring BIGGER Generational Differences
on Professionalism
8/25/2015
28
AppearanceMillennials
Clothes don’t affect
my productivity, I’ll
wear what I want
to work!
Appearance Generation X
“What are other people in the office wearing?
Professional appearance is dictated by the culture of the organization.”
8/25/2015
29
Dress should fit the traditional definition of professional.
No visible tattoos and piercings.
Appearance Baby Boomer
If I have something to contribute, I will speak up, or take my ideas directly to the boss.
MillennialsView of Hierarchy
I respect authority, but I have good ideas, so you should listen, but I will go through the correct channels.
Generation XView of Hierarchy
8/25/2015
30
I earned my place at the top with many years of hard work, you should have to do the same.
Baby BoomerView of Hierarchy
I want to work remotely, or work off hours to accommodate my personal schedule.
MillennialWork Environment
Gen Xer’s bridge the technology gap
Generation X Work Environment
8/25/2015
31
Baby BoomerWork Environment
The Role of Perspective in Generational Relations
Perspective is Everything
8/25/2015
32
Sharing Perspectives & Finding Common Ground
• Strong leadership
• Build understanding of differing points‐of‐view
• Regular dialogue
• Team mediation sessions
• Peer mentoring
Understanding andawareness is key toeffective relationshipswith co-workers of every generation.
• Loyalty and Engagement is affected by your connection to people.
• 100% is impossible
• TRY to give everyone the same opportunities to learn and grow
•We don’t all have to be friends!
What does it all mean?
What does it all mean?
Maybe it’s the technologies that have changed more so than the people!
8/25/2015
33
Generational Diversity Enhances the Workplace
“There is nothing more unequal than treating unequals as equals”
John Nalbandian, PhD, Professor Emeritus and Chair (Retired)University of KS MPA Program
8/25/2015
34
Discussion Question
When a Boomer says to another Boomer, “We need to
get the report done,” it is generally interpreted by the
Boomer as an order, it must be done and done now.
However, when a Boomer says to an X’er, “This needs to
be done,” the X’er hears an observation, not a command,
and may or may not do it immediately.
How can the message be better communicated?
Discussion QuestionMayor Jones, of the Traditionalist Generation tells the city engineer late in
the day that a citizen has called with a complaint about a new project’s
design. City Engineer Smith, a Baby Boomer, sends an e‐mail to her staff
calling a meeting for 5:00 PM to discuss the complaint. Project Manager
Elliott, a Gen‐X’er, didn’t see the e‐mail because he left early for his son’s
little league game. Project Designer Barnes, a Millennial, had it on her
calendar that she is volunteering at a homeless shelter that evening
beginning at 5:00 PM and leaves work at that time.
How could this situation have been better handled?
http://ihrim.org/Pubonline/Wire/July11/BMI_GenerationsPart2.pdfhttp://blog.octanner.com/webinars/3‐simple‐tips‐to‐motivatie‐employees‐across‐generations
http://ihrim.org/Pubonline/Wire/July11/BMI_GenerationsPart2.pdfhttp://ihrim.org/Pubonline/Wire/July11/BMI_GenerationsPart2.pdfhttp://www.talentmgt.com/articles/it‐takes‐all‐kinds‐the‐value‐of‐a‐
multigenerational‐workplacehttp://www.talentmgt.com/articles/6684‐manage‐culture‐to‐engage‐todays‐multigenerational‐wo
http://money.cnn.com/2014/09/22/news/economy/gen‐x‐poorer‐than‐parents‐pew‐study/http://vator.tv/news/2012‐07‐16‐marissa‐mayer‐joining‐the‐ranks‐of‐other‐female‐ceos
http://www.usnews.com/news/articles/2014/07/17/baby‐boomers‐are‐a‐big‐part‐of‐labor‐participation‐rate‐declinehttp://www.ryansvintageblog.com/2014/02/the‐womans‐dress‐for‐success‐book/
https://www.collaw.edu.au/insights/talking‐generation‐bridging‐divide‐baby‐boomer‐lawyers‐gen‐x‐gen‐y/http://www.theguardian.com/books/2015/apr/29/top‐10‐books‐about‐working‐life‐joanna‐biggs#img‐1
https://www.linkedin.com/pulse/open‐plan‐office‐hell‐raza‐alihttp://mentalhealthandhappiness.com/tag/perception‐2/
http://catalog.flatworldknowledge.com/bookhub/reader/6531?e=portolesediashumrel_1.0‐ch01_s04http://www.dmbroadcasting.com/4‐great‐how‐to‐define‐perception‐quotes/http://kmbeing.com/2013/10/17/open‐to‐knowledge‐exchange‐perceptions/
https://acieap.wordpress.com/2015/01/13/5‐workplace‐benefits‐boomers‐need‐now/http://pinstake.com/generation‐x‐and‐y‐baby‐boomers/
http://greggfraley.com/blog/2010/07/05/pecha‐kucha‐innovation‐stimulant/http://www.slideshare.net/itseugene/introduction‐to‐pecha‐kucha‐presentation‐design
http://res.dallasnews.com/interactives/generation‐of‐debt/employment/ https://www.linkedin.com/pulse/20140715141614‐198739918‐do‐gen‐x‐have‐sour‐grapes‐or‐do‐gen‐y‐need‐to‐grow‐up
http://www.netanimations.net/Blazing‐fire‐explosion‐animations.htmhttp://www.allegorystudios.com/2015/07/organizational‐culture‐and‐leadership/
http://bikesd.org/events/bike‐to‐work‐day‐stop‐by‐a‐bikesd‐pitstop/http://www.orangefreesounds.com/jeopardy‐theme‐song/
www.youtube.comwww.arkansasonline.com
http://thumbs.dreamstime.com/x/39758531http:/www.dreamstime.com/stock‐image‐puzzle‐pieces‐background‐diverse‐colors‐fitting‐together‐colored‐fit‐complete‐finished‐picture‐to‐illustrate‐harmony‐39758531.jpg
Photo Credits