9363 9364 Metro Cell Indoor and Outdoor - Troubleshooting

8/15/2019 9363 9364 Metro Cell Indoor and Outdoor - Troubleshooting

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Title page

Alcatel-Lucent 9363/9364Metro Cell Indoor and Outdoor

Troubleshooting

3MN-01123-0200-UFZZAIssue 8 | June 2014

Alcatel-Lucent – ProprietaryUse pursuant to applicable agreements



Legal notice

Legal notice

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective

owners.

The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

Copyright © 2014Alcatel-Lucent. All rights reserved.

Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside

Alcatel-Lucent without its written authorization.

Not to be used or disclosed except in accordance with applicable agreements.




Contents

About this document

Purpose ............................................................................................................................................................................................ viivii

What's new ..................................................................................................................................................................................... viivii

Intended audience ....................................................................................................................................................................... viivii

Supported systems ...................................................................................................................................................................... viivii

How to use this document ....................................................................................................................................................... viiiviii

Prerequisites .................................................................................................................................................................................

viiiviii

Conventions used ....................................................................................................................................................................... viiiviii

Related information ..................................................................................................................................................................... ixix

Document support ........................................................................................................................................................................ ixix

Technical support .......................................................................................................................................................................... ixix

How to order ................................................................................................................................................................................... ixix

How to comment ........................................................................................................................................................................... ixix

1 LED state descriptions

Overview ...................................................................................................................................................................................... 1-11-1

LED states for V1.x Small Cell devices ........................................................................................................................... 1-21-2

LED states for V2 Small Cell devices ............................................................................................................................... 1-61-6

2 Troubleshooting procedures

Overview ...................................................................................................................................................................................... 2-12-1

Small Cell remote troubleshooting procedure ................................................................................................................ 2-22-2

Small Cell on-site troubleshooting .................................................................................................................................... 2-82-8

V1.x Small Cell LED troubleshooting procedure ..................................................................................................... 2-132-13

V2 Small Cell LED troubleshooting procedure ......................................................................................................... 2-202-20

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Alcatel-Lucent 9363/64 MC3MN-01123-0200-UFZZAIssue 8 June 2014


iii



Small Cell diagnostic ............................................................................................................................................................ 2-252-25

A Document issue history

Overview ..................................................................................................................................................................................... A-1A-1

Document issue history .........................................................................................................................................................

A-2A-2

Glossary

Index

Contents

....................................................................................................................................................................................................................................

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iv Alcatel-Lucent – ProprietaryUse pursuant to applicable agreements

Alcatel-Lucent 9363/64 MC3MN-01123-0200-UFZZA

Issue 8 June 2014



List of tables

1 Document changes from Issue 7, November 2013 ......................................................................................... viivii

A-1 Issue 7, November 2013, Reason for reissue ................................................................................................. A-2A-2

A-2 Issue 6, September 2013, Reason for reissue ................................................................................................. A-2A-2

A-3 Issue 5, April 2013, Reason for reissue ............................................................................................................ A-2A-2

A-4 Issue 4, March 2013, Reason for reissue ......................................................................................................... A-3A-3

A-5 Issue 3, November 2012, Reason for reissue ................................................................................................. A-3A-3

A-6 Issue 2, July 2012, Reason for reissue ..............................................................................................................

A-3A-3

....................................................................................................................................................................................................................................



v



List of tables

....................................................................................................................................................................................................................................

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Issue 8 June 2014



About this documentAbout this document

Purpose

The purpose of this document is to provide the troubleshooting procedures that an

operator can perform when a failure occurs in the Alcatel-Lucent 9363/9364 Metro Cell

Indoor and Outdoor Small Cell devices.

What's new

This is a reissue of the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor -

Troubleshooting, 3MN-01123-0200-UFZZA. This is Issue 8

The major changes introduced in this issue of the document are described in the following

paragraphs. Changes introduced in prior issues of the document are shown in Appendix

A, “Document issue history”.

Document changes from the previous software release

The document changes from Issue 7, November 2013 are shown in the following table.

Table 1 Document changes from Issue 7, November 2013

Feature/enhancement Description Location

Documentation changes

Documentationstandards update

Implementation of the new documentation standard for the “What's new” block (replaces the former “Reason for reissue” block).

“What's new” (p. vii)

Intended audience

The audience for this document is:

• Operations and maintenance personnel

• Network supervision personnel

Supported systems

This document applies to the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor

products....................................................................................................................................................................................................................................



vii



How to use this document

No specific recommendation applies regarding the way readers should read this

document.

Prerequisites

It is recommended that readers become familiar with:

• The product description of the 9363 Metro Cell Indoor and the 9364 Metro Cell

Outdoor devices.

• The operation and management of the Small Cell from the Home Device Manager

(HDM)

Conventions used

Vocabulary conventions

In this document the 9363 Metro Cell Indoor and the 9364 Metro Cell Outdoor products

are also referred to as the “Metro Cell” or “Metro Cell Indoor” and “Metro Cell Outdoor”.

Typographical conventions

The following typographical conventions are used in this document:

Graphical representation Description

italicized text File and directory names

Emphasized information

graphical user interface text Text that is displayed in a graphical user

interface or in a hardware labelvariable A value that the user supplies.

Command-syntax Command names that the user types

input text Text that the user types or selects as input to a

system

output text Text that a system displays or prints

Key-capture Indicates a key combination on the keyboard.

Path Indicates a directory path or a file name.

Attribute Indicates that this “word” is a GUI or CLI

attribute (parameter).

IP reference, reference number Related document that is referenced in the

document

About this document

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viii Alcatel-Lucent – ProprietaryUse pursuant to applicable agreements


Issue 8 June 2014



Related information

None

Document support

For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at

the following telephone numbers.

From United States

• If you are using a landline, a cellular phone or VOIP, dial this number:

1-888-582-3688

From other countries

• If you are using a cellular phone or VOIP, dial this number: +1-630-224-2485

• If you are using a landline (phone without a plus [+] character), replace the plus sign

with your country's exit code. Dial this number: Exit code for the country of origin:

1-630-224-2485. See the country-specific exit codes listed here.

These numbers apply for document support only. Please see the section “Technical

support” for details about product hardware, software, and technical support.

Technical support

For technical support, contact your local Alcatel-Lucent customer support team. See the

Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact

information.

How to order

To order Alcatel-Lucent documents, contact your local sales representative or use Online

Customer Support (OLCS) (http://support.alcatel-lucent.com)

How to comment

To comment on this document, go to the Online Comment Form (http://infodoc.alcatel-

lucent.com/comments/) or e-mail your comments to the Comments Hotline

([email protected]).

About this document

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................



ix

http://www.howtocallabroad.com/codes.html

http://www.alcatel-lucent.com/support/


http://infodoc.alcatel-lucent.com/comments/




mailto:[email protected]









http://www.howtocallabroad.com/codes.html



About this document

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

x Alcatel-Lucent – ProprietaryUse pursuant to applicable agreements


Issue 8 June 2014



1 1LED state descriptions

Overview

Purpose

This chapter details LED status and their meaning for the following Small Cell products:

• Alcatel-Lucent 9363 Metro Cell Indoor (V1.x and V2 hardware versions)• Alcatel-Lucent 9364 Metro Cell Outdoor (V1.x and V2 hardware versions)

Contents

LED states for V1.x Small Cell devices 1-2

LED states for V2 Small Cell devices 1-6

...................................................................................................................................................................................................................................



1-1



LED states for V1.x Small Cell devices

Overview

This topic describes the LED states on the V1.x Small Cell devices.

LED interpretation when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is

using the Iu-h interface (the interface between the Small Cell and the Small Cell

Gateway) to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to

true.

When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection

procedure and the WAN OK state is not used.

For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the

SCTP association is established, and may occur during system auto-configuration. If thishappens, the system auto-configuration indication takes precedence.

State Description Power LED WAN

(Network) LED

Phone (User)

LED

System LED

Power off Power off OFF OFF OFF OFF

Power on Power on ON ANY ANY ANY

WAN error IPSec tunnel establishment

failure/released.

ON OFF ANY ANY

WAN connecting

(step 1 of 2)

IPSec tunnel establishment complete. ON FLASHING

(SLOW)

ANY ANY

WAN connecting

(step 2 of 2)

Small Cell registration complete. ON ON ANY ANY

Phone not detected Last RRC connection release. ON ANY OFF ANY

Phone Detected First RRC connection and IMSI in ACL. ON ANY FLASHING

(SLOW)

ANY

Phone tx/rx First CS/PS RAB establishment complete. ON ANY FLASHING ANY

Phone Max Number Max number of UEs connected. ON ANY ON ANY

System config error Add cell (reserved PSC & low Tx power). ON ANY ANY OFF

System (auto)

configuring

Auto-configuration using UE (PSC

selection) or network listening

(auto-configuration or self-optimization).

ON ANY ANY FLASH-

ING

System OK Auto configuration complete. ON ANY ANY ON

LED state descriptions LED states for V1.x Small Cell devices

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(Network) LED

Phone (User)

LED

System LED

System OK, reduced

service due to:

1. Backhaul

Congestion

(BCR2.4

onward), and/or

2. Coverage

Reduction

(BCR3.0

onward)

System is in service but has either:

1. Detected backhaul network

impairments that may impact service

2. Reduced cell coverage because of thenumber of idle mode mobility events

from public users.

ON ANY ANY FLASH-

ING

(FAST)

Engineer indication Refer to Error Codes. FLASHING err bit 2 err bit 1 err bit 0

Notes:

1. ANY indicates that the LED can be ON, OFF or FLASHING.

2. System LED may also be referred to as Service LED.

3. WAN (Network) LED may also be referred to as Connectivity LED.

LED interpretation when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is

using the Iuh interface (the interface between the Small Cell and the Small Cell Gateway)

to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to false.

When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection

procedure and uses the WAN OK state.

For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the

SCTP association is established, and may occur during system auto-configuration. If this

happens, the system auto-configuration indication takes precedence.


(Network)

LED

Phone (User)

LED

System LED

Power off Power off OFF OFF OFF OFF

Power on Power on ON ANY ANY ANY

WAN error IPSec tunnel establishment

failure/released.

ON OFF ANY ANY

WAN connecting (step

1 of 3)

IPSec tunnel establishment complete. ON FLASHING

(SLOW)

ANY ANY


2 of 3)

Small Cell registration complete. ON FLASHING ANY ANY


....................................................................................................................................................................................................................................

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1-3




(Network)

LED

Phone (User)

LED

System LED


3 of 3)

IuCS connection establishment complete. ON FLASHING

(FAST)

ANY ANY

WAN OK BVG DPAT binding update complete. ON ON ANY ANY

Phone not detected Last RRC connection release. ON ANY OFF ANY

Phone Detected First RRC connection and IMSI in ACL. ON ANY FLASHING

(SLOW)

ANY

Phone tx/rx First CS/PS RAB establishment complete. ON ANY FLASHING ANY

Phone max. number Max number of UEs connected. ON ANY ON ANY

System config error Add cell (reserved PSC & low Tx power). ON ANY ANY OFF

System (auto)

configuring

Auto-configuration using UE (PSC

selection) or network listening

(auto-configuration or self-optimization).

ON ANY ANY FLASHING

System OK Auto configuration complete. ON ANY ANY ON

System OK, reduced

service due to:

1. Backhaul

Congestion

(Release 2.4

onward), and/or

2. Coverage

Reduction

(Release 3.0

onward)


1. Detected backhaul network

impairments that may impact service

2. Reduced cell coverage because of the

number of idle mode mobility events

from public users.

ON ANY ANY FLASHING

(FAST)

Engineer indication Refer to Error Codes. FLASH-ING

err bit 2 err bit 1 err bit 0

Notes:


2. System LED may also be referred to as Service LED.

3. WAN (Network) LED may also be referred to as Connectivity LED.

Error codes

The following table describes the LED states for each possible error code:

Error code Power LED WAN LED

(error bit 2)

WAN LED (error

bit 1)

System LED (error

bit 0)

Default generic establishing IPSec tunnel FLASHING OFF OFF OFF

Location check failure FLASHING OFF OFF ON


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Error code Power LED WAN LED

(error bit 2)

WAN LED (error

bit 1)

System LED (error

bit 0)

Movement check failure FLASHING OFF ON OFF

BLST failure FLASHING OFF ON ON

Temperature out of range FLASHING ON OFF OFF

EAP-AKA authentication failure FLASHING ON OFF ON

USIM authenication failure FLASHING ON ON OFF

Boot loader validity failure FLASHING ON ON ON

Default generic download backhaul indication FLASHING SLOW

FLASHING

OFF OFF

Default generic download in progress FLASHING SLOW

FLASHING

FLASHING OFF

Default generic download activation FLASHING ANY OFF FLASHING

Generic validity failure FLASHING OFF FLASHING OFF

RF module tx failure FLASHING OFF FLASHING FLASHING

Small Cell lock down upgrade FLASHING FLASHING FLASHING FLASHING

DHCP IP Config or PPPoE username and

password have been saved

FLASHING ON FLASHING FLASHING

Notes:

1. For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10

seconds and then stop.

Board level self-test sequence

The following table describes the LED states that are visible during the Board level

self-test sequence (BLST):

Procedure LED name LED indication

Board Level Self Test (BLST) POWER FLASHING

POWER OFF

WAN FLASHING

WAN OFF

SYSTEM FLASHING

SYSTEM OFF

PHONE FLASHING

PHONE OFF


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1-5



LED states for V2 Small Cell devices

Overview

This topic describes the LED states on V2 hardware for the following Small Cell devices:

• Alcatel-Lucent 9363 Metro Cell Indoor (V2)• Alcatel-Lucent 9364 Metro Cell Outdoor (V2)

Hardware (V2) LED interpretation

The following table lists LED behavior for each device state.

State Description Power LED System LED Phone

(device) LED

Power off Power off OFF OFF OFF

Power OK Power on ON ANY ANY

System Downloading

Operator Certificates

System is connecting to the Bootstrap SeGW and is

downloading certificates via this tunnel.

ON FLASHING FLASHING

(SLOW)

System Initializing and

registering with gateway

System is initializing, for example: booting, connecting,

loading data, registering with the Small Cell Gateway.

ON FLASHING FLASHING

System performing

auto-configuration

Registration with Small Cell Gateway successful. The

Small Cell is now performing auto-configuration /

network listening.

ON FLASHING OFF

System OK (In Service) System is ready to provide service, or is providing

service.

ON ON ANY

System Not in Service

(Needs Operator

Intervention)

System cannot achieve stable clear state and provide

service.

ON OFF OFF

Phone: no active users Small Cell has no active RABs. ON ON OFF

Phone has active user(s) Small Cell has at least one active RAB. ON ON ON

Phone: maximum

number of users active

All available RABs on Small Cell are active. ON ON FLASHING

while

maximum

number of

RABs active.

System OK, reduced

service due to:

1. BackhaulCongestion

(BCR2.4 onward),

and/or

2. Coverage

Reduction (BCR3.0

onward)


1. Detected backhaul network impairments that may

impact service2. Reduced cell coverage because of the number of

idle mode mobility events from public users

(Feature 108877, Continuous coverage

self-optimization based on admission)

ON OFF FLASHING

LED state descriptions LED states for V2 Small Cell devices

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Issue 8 June 2014



State Description Power LED System LED Phone

(device) LED

Major hardware fault

(return to supplier)

A major hardware fault has occurred. FLASHING OFF OFF

Location check failure Location Check has failed FLASHING FLASHING OFF

Movement check failure Movement Check has failed FLASHING ON OFF

DHCP IP Config or

PPPoE username and

password have been

saved

The DHCP IP configuration or PPPoE username and

password received from DHCP option 125 have been

saved

FLASHING FLASHING FLASHING

Notes:


2. System LED may also be referred to as Connectivity LED.

3. Phone (device) LED may also be referred to as 3G Mobile LED.

4. For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10seconds and then stop.

GPS LED interpretation

Where the product variant has a GPS module installed an additional LED is designated as

the GPS LED.

The following table lists LED behavior during the GPS localization process:

State Description GPS LED System LED

Power off No power OFF OFF

LED-gpsNotRequired GPS Location Detection is not

required.

OFF ANY

LED-gpsScanActive GPS Location Detection is in

progress.

FLASHING ANY

(depending on how other

initialization checks are

implemented in relation to GPS

localization).

LED-gpsHardwareFailure GPS hardware has failed or is not

present when GPS Location

Detection is required.

OFF ANY

(if alternative location checks

may be used or if GPS location

checks are disabled).

LED-gpsLocationFailure GPS Location has failed to provide

an accurate location fix.

OFF ANY

(if alternative location checks

may be used or if GPS location

checks are disabled).


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1-7



State Description GPS LED System LED

LED - gpsLocationUnauthorised

System not in service (needs operator

intervention)

GPS has provided an accurate

location fix, which has failed the

authorization checks.

ON OFF

LED-gpsLocationValid System OK

(in service) (assuming other initialization checks are successful)


location fix, which has beenaccepted as an authorized location

fix.

ON ON2

(assuming other initializationchecks are successful)

Notes:


2. In some startup procedures the System LED will Flash while the system is waiting for “Unlock” to begin

Network Listening. This followed by state change to “System OK”

Ethernet LED

If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to

indicate that an Ethernet connection has been made to this port.

State scenario's for V2 hardware

State scenario Scenario description

Power OK 1. User connects PSU to mains and to Small Cell. Power LED is ON.

Power off 1. User accidentally pulls PSU plug from mains. Power LED is OFF (all LEDs are

OFF).

2. PSU or PSU connector fails. LED is OFF (all LEDs are OFF).System OK (in service) 1. Small Cell has successfully booted, established tunnel, registered, and is available

for service. System LED is ON.

System downloading operator certificates 1. Small Cell is establishing IPSec tunnel to the Bootstrap SeGW, or is downloading

operator certificates via the bootstrap IPsec tunnel. System LED is FLASHING

and Phone LED is FLASHING (FAST).

2. Small Cell has successfully downloaded its operator certificates and starts

connecting to the Initial or Assigned SeGW. System LED and Phone LED are

FLASHING.

3. Small Cell has succeeded in establishing IPSec tunnel after initially failing to do

so for longer than 10 minutes. Certificate download has resumed but the operator

certificates have not yet been downloaded. System LED is FLASHING and the

Phone LED is FLASHING (FAST).


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Issue 8 June 2014




System initializing 1. Small Cell is establishing IPSec tunnel, or Registering with Small Cell Gateway,

or establishing IuCS connection, or performing auto-configuration, or performing

network listening. System LED is FLASHING.

2. Small Cell is engaged in auto-configuration or self-optimization. System LED is

FLASHING.3. Small Cell has succeeded in establishing IPSec tunnel after initially failing to do

so for longer than 10 minutes; system boot sequence has resumed. System LED is

FLASHING.

System not in service (requires operator

intervention)1. IPSec tunnel establishment has exceeded 10 minute time limit. System LED is

OFF

2. System has a configuration error. System LED is OFF.

3. Location Check or Movement Check failure.

4. System has detected connectivity problems to the CS core network.

Phone/device has active user(s) 1. One or more users is successfully connected through the Small Cell. Phone LED

is ON.

2. Successful call handover from Small Cell 1 to Small Cell 2. Phone LED on Small

Cell 2 is ON.

3. Second and third authorized users make concurrent calls on a closed or semi-open

access Small Cell. Phone LED is ON.

Phone/device has active user(s) 1. One or more users is successfully connected through the Small Cell. Phone LED

is ON.

2. Successful call handover from Small Cell 1 to Small Cell 2. Phone LED on Small

Cell 2 is ON.

3. Second and third authorized users make concurrent calls on a closed or semi-open

access Small Cell. Phone LED is ON.

Phone/Device has no active user(s) 1. No users are taking service on the Small Cell (i.e. there are no active RABs).Phone LED is OFF.

2. Last authorized user has ended their call. Phone LED is OFF.

3. System shows “System Initializing” indication. Phone LED is OFF.

4. System shows “System requires operator intervention” indication: Phone LED is

OFF.

Phone/device: phone has maximum number

of users active1. A 4-user Small Cell has three active RABs, and the Phone LED is ON. A new user

makes a call and a fourth RAB becomes active. Phone LED is FLASHING as

long as four RABs are active.

2. A home user with 4-user Small Cell sees Phone LED is FLASHING and attempts

a call. The home user may or may not be given service, depending on which

features are activated, how they are configured, and whether or not a local macro

cell is available. If they are not given service, they may infer that this is due to

capacity issues on the Small Cell.


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1-9




Backhaul congestion 1. Small Cell has detected backhaul impairments that may impact user service.

Phone LED is FLASHING and the System LED is FLASHING.

2. A home user may infer that impairments affecting calls during this indication may

be due to congestion in the backhaul. Possible call impairments include dropped

calls and poor voice quality It may be possible for the user to request other usersof the local network to reduce network usage whilst a call is made.

The backhaul congestion may potentially be detected whilst the System is

Initializing, in which case the System initializing LED indication takes

precedence.

The Phone LED provides no indication of number of active users during backhaul

congestion. The Small Cell ensures that the Phone LED indication is correct when

the backhaul congestion state changes to uncongested.

Major hardware failure (return Small Cell to

supplier)1. Small Cell detects RF module tx failure, or BLST failure. Power LED is

FLASHING, other LEDs are OFF.


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Issue 8 June 2014



2 2Troubleshooting

procedures

Overview

Purpose

This chapter describes the troubleshooting procedures for devices.

Contents

Small Cell remote troubleshooting procedure 2-2

Small Cell on-site troubleshooting 2-8

V1.x Small Cell LED troubleshooting procedure 2-13

V2 Small Cell LED troubleshooting procedure 2-20

Small Cell diagnostic 2-25

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2-1



Small Cell remote troubleshooting procedure

Purpose

This procedure describes how to troubleshoot Small Cells from the HDM.

Before you begin

• Wait at least 15 minutes after powering on the Small Cell.

• Ensure that an appropriate mobile device is available.

• Check that a DSL router (not a DSL modem) is installed.

• Check that the DSL line is working properly.

• Check that the Small Cell Gateways are working properly.

• Check the Small Cell is activated on the HDM.

• Check the BSR.Lcell.operationalState state to determine whether the radio is

broadcasting. To do this, perform the following steps:1. Click Manage from the Devices tab of the HDM GUI to manage the required

device

2. From the Queue Function tab, select Get Parameter Values, then find the

BSR.Lcell.operationalState

(Device.Services.BSR.1.Lcell.1.operationalState) parameter and

queue the function.

3. From the Device Data tab, check the value. Determine whether the value is

enabled.

• Check the parameters relating to location lock and/or national location lock. To do

this, perform the following steps:1. Click Manage from the Devices tab of the HDM GUI to manage the required

device.

2. From the Queue Function tab, select Get Parameter Values, then find the

BSR.lmcMFail (Device.Services.BSR.1.lmcMFail) parameter and queue

the function.

3. From the Device Data tab, check the value. If the value returned is true, the

Small Cell radio is failing because of the location checks of the Small Cell.

Troubleshooting procedures Small Cell remote troubleshooting procedure

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Issue 8 June 2014



Steps to perform remote troubleshooting

...................................................................................................................................................................................................

1 From the HDM, check the BSR.operationalState and

BSR.administrativeState parameters. To do this, perform the following steps:

1. Click Manage from the Devices tab of the HDM GUI to manage the required device.2. From the Queue Function tab, select Get Parameter Values, then find the

BSR.operationalState

(Device.Services.BSR.1.Lcell.1.operationalState) and

BSR.administrativeState

(Device.Services.BSR.1.administrativeState) parameters and queue the

function.

3. Check the value from Device Data tab.

...................................................................................................................................................................................................

2

If Then Else

The Small Cell parameter

values are as follows:

• BSR.OperationalState

is enabled

• BSR.administrativeState

is unlocked.

Continue. Go to “Steps to manage Small

Cell status from the HDM”

(p. 2-6).

...................................................................................................................................................................................................

3 Trigger a diagnostic test on the whole Small Cell equipment by settingSetParameterValues (“diagnose=true”).

Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by

entering the following command: GetParameterValues(“diagnoseB-

SRAdditionalText”).

If Then Else

The diagnostic result shows

errors.

Follow up the Small Cell

diagnostic using the “Small

Cell diagnostic”

(p. 2-25) procedure.

Continue.


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2-3



...................................................................................................................................................................................................

4

If Then Else

The Small Cell is running

properly.

End of procedure. Continue with the “Small Cell

on-site troubleshooting ”

(p. 2-8) procedure.


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E N D O F S T E P S...................................................................................................................................................................................................



Steps to reboot the Small Cell

This procedure is part of the “Steps to perform remote troubleshooting”

(p. 2-3) procedure. It is not a standalone procedure.

...................................................................................................................................................................................................

1 Reboot the Small Cell from the HDM. To do this, perform the following steps:1. Click on Manage on the Devices tab of the HDM to manage the required device.

2. From the Queue Action tab, select Reboot and Reboot Action.

Result: The Small Cell reboots.

...................................................................................................................................................................................................

2 When the Small Cell has rebooted and the radio is working:

If Then Else

The LED states indicate a

fault.

Go to “Steps to perform LED

troubleshooting” (p. 2-14).

Go to Step 1 of the “Steps to

perform remote

troubleshooting”

(p. 2-3) procedure.


....................................................................................................................................................................................................................................

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2-5

E N D O F S T E P S...................................................................................................................................................................................................



Steps to manage Small Cell status from the HDM

This procedure is part of the “Steps to perform remote troubleshooting”


...................................................................................................................................................................................................

1 Check the BSR.administrativeState of the Small Cell on the HDM.

If Then Else

The

BSR.administrativeState is

locked.

Set BSR.administrativeState

to unlocked from the HDM:

1. From the Devices tab of the

HDM GUI, click Manage to

manage the required device.

2. From the Queue Function tab,

select Set Parameter Values, then

find theBSR.administrativeState

(Device.Services.

BSR.1.administrativeState)

parameter and queue the

function.

3. from the Device Data tab,

change the value to unlocked .

If the BSR.administrativeState

status is still locked, continue with

the “Small Cell on-site

troubleshooting ” (p. 2-8) procedure.

Continue and check the

BSR.OperationalState of

the Small Cell.

...................................................................................................................................................................................................

2 Check the BSR.OperationalState of the Small Cell on the HDM.


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Issue 8 June 2014



If Then Else

The

BSR.OperationalState

is disabled.

From the HDM, reboot the Small Cell.

To do this, perform the following steps:

1. From the Devices tab of the HDM,

click on Manage to manage therequired device.

2. From the Queue Action tab, select

Reboot and Reboot Action.

If the BSR.OperationalState is still

disabled, continue with the “Small

Cell on-site troubleshooting ”

(p. 2-8) procedure.

The BSR.OperationalState is

enabled, which indicates that the

radio is on.

Continue and check theBSR.AvailabilityStatus of the

Small Cell.

...................................................................................................................................................................................................

3If Then Else

BSR.AvailabilityStatus has

one of the following values:

• 000000001 (inTest)

• 000000010 (failed)

• 000000100 (powerOff)

• 000001000 (offLine)

• 000010000 (offDuty)

• 000100000 (dependency)

• 001000000 (degraded)

• 010000000

(notInstalled)

• 100000000 (logFull)

Follow the troubleshooting procedure

available on the HDM.

The

BSR.AvailabilityStatus

is 000000000 (inService),

which means the Small Cell is

available for service.

Go to Step 3 of the “Steps to

perform remote

troubleshooting”

(p. 2-3) procedure.


....................................................................................................................................................................................................................................

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2-7

E N D O F S T E P S...................................................................................................................................................................................................



Small Cell on-site troubleshooting

Purpose

This procedure describes how to perform Small Cell on-site troubleshooting.

Before you begin


• Ensure that an appropriate mobile device is available.



• Check the access to the technical room (for example, DSL router).

• Get the IP address of the Small Cell Gateway.

• Get the DNS server name.

Steps to perform on-site troubleshooting

...................................................................................................................................................................................................

1 Check if PS and CS call service is working over the selected Small Cell on-site.

If Then Else

you are not able to make PS

or CS calls

For Metro Cell - Outdoor, go

to “Steps to perform power

injector troubleshooting”

(p. 2-10).

For Metro Cell - Indoor, go to

Step 2 of this procedure.

Check with HDM personnel

the status of the Small Cell.

From the Manage page on the

HDM GUI, send a connectionrequest to the device.

Go to Step 3 of this

procedure.

...................................................................................................................................................................................................

2 Determine whether the Ethernet LED at the Small Cell is ON or OFF.

If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the

router and replace it, if needed.

If the problem is not resolved, contact next level of support.

Troubleshooting procedures Small Cell on-site troubleshooting

....................................................................................................................................................................................................................................

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...................................................................................................................................................................................................

3

If Then Else

The connection request fails

and the status of the Small

Cell on the HDM indicates a

problem.

Go to “Steps to perform Small

Cell connectivity



properly.

End of procedure.


....................................................................................................................................................................................................................................

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2-9

E N D O F S T E P S...................................................................................................................................................................................................



Steps to perform power injector troubleshooting

This procedure is part of the “Steps to perform on-site troubleshooting”

(p. 2-8) procedure. It is not a standalone procedure and is only valid for Metro Cell -

Outdoor.

Perform the following checks in the power injector technical room:

...................................................................................................................................................................................................

1 Check the power on the Ethernet cable from the power injector to the Small Cell.

...................................................................................................................................................................................................

2 Check the power on the power outlet of the power injector.

...................................................................................................................................................................................................

3 Check the LEDs on the power injector.

...................................................................................................................................................................................................

4

If Then Else

The LEDs are ON for the

power injector and Ethernet

cable.

Go to “Steps to perform Small

Cell connectivity


Replace the power injector if

faulty.

Replace the Ethernet cable

between the Small Cell and

the power injector if faulty.

Replace the power outlet of

the power injector if faulty.

If the problem is not resolved,contact next level of support.


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E N D O F S T E P S...................................................................................................................................................................................................



Steps to perform Small Cell connectivity troubleshooting

This procedure is part of the “Steps to perform on-site troubleshooting”


...................................................................................................................................................................................................

1 Connect a laptop to the network through an Ethernet cable....................................................................................................................................................................................................

2 Ping the IP address of the NTP server.

If Then Else

There is a successful response

from the NTP server.

Continue Contact next level of support.

...................................................................................................................................................................................................

3 From the command window on a Windows PC, enter the

nslookup initial-ipsecrouter.XXX.com command to check the IP address of the

IPSec router.

Where: XXX represents the domain name.

If Then Else

The above command works. You are able to connect to the

IPSec router and DNS Server.

Continue.

Contact next level of support.

...................................................................................................................................................................................................

4 Determine whether the link between the Small Cell device and the Small Cell gateway is

operational, by checking the following:

• For V1.x Small Cell devices, check the WAN (network) LED.

• For V2 Small Cell devices, check the System LED.

If Then Else

The LED is OFF, it indicates

that there is no connection.

Contact next level of support. Continue.


....................................................................................................................................................................................................................................

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2-11



...................................................................................................................................................................................................

5 Check the DSL service availability.

If Then Else

The DSL service is available. End of procedure. Replace the Small Cell

hardware.

Steps to perform on-site device reset

Perform the following steps to carry out a factory reset on the device:

...................................................................................................................................................................................................

1 On the 9363/9364 Metro Cell interface panel, press and hold the “Reset” button.

Result:

• All the LEDs, except the Power LED, will go out

• After a few seconds all the LEDs will start to flash in turn

...................................................................................................................................................................................................

2 Keep holding the “Reset” button while the LEDs flash.

Important! Do not release the “Reset” button immediately after the LEDs start

flashing as this will result in the reset failing.

...................................................................................................................................................................................................

3 Wait at least 5 seconds after all the LEDs have started flashing in turn and then release the

“Reset” button.

Result: The equipment returns to its default factory settings. Any previously

configured settings on the equipment will be erased.


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E N D O F S T E P S...................................................................................................................................................................................................

E N D O F S T E P S...................................................................................................................................................................................................



V1.x Small Cell LED troubleshooting procedure

Purpose

This procedure describes the actions to perform according to the LED states of V1.x

Small Cell devices.

Before you begin


• Ensure an appropriate mobile device is available.



• LED states can be checked remotely.

Troubleshooting procedures V1.x Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................

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2-13



Steps to perform LED troubleshooting

...................................................................................................................................................................................................

1 Compare the LED states of the Small Cell device you are troubleshooting to the LED

states in “LED states for V1.x Small Cell devices” (p. 1-2).

...................................................................................................................................................................................................

2 If Then Else

The Power LED is ON. Continue. Go to “Steps to check LED

power” (p. 2-16).

...................................................................................................................................................................................................

3

If Then Else

The WAN (Network) LED is

ON.

Continue. Go to “Steps to check LED

WAN (Network)” (p. 2-17).

...................................................................................................................................................................................................

4

If Then Else

The System LED is ON. Continue. Go to “Steps to check LED

System” (p. 2-17).

...................................................................................................................................................................................................

5

If Then Else

The Phone (User) LED is ON. Continue.• Device is idle or has no

active calls (LED is

OFF). Continue.

• Device is configuring

(LED is FLASHING).

Continue.


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...................................................................................................................................................................................................

6 Check with HDM personnel the status of the .

If Then Else

The status of the Small Cell

on the HDM indicates a

problem.

Go to “Steps to perform

on-site troubleshooting”

(p. 2-8).


properly.


....................................................................................................................................................................................................................................

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2-15

E N D O F S T E P S...................................................................................................................................................................................................



...................................................................................................................................................................................................

1

If Then

The System LED is OFF. There is a system configuration error.

Reboot the Small Cell from the HDM. To do

this, perform the following steps:

1. Click on Manage on the Devices tab of the

HDM to manage the required device.

2. From the Queue Action tab, select Reboot

and Reboot Action.

Go to Step 2 of this procedure.

The System LED is FLASHING (SLOW). A software upgrade or an auto-configuration

process is in progress.

Wait until it ends (about 15 minutes).


The System LED is FLASHING (FAST). There are backhaul network impairments that

may impact service.


...................................................................................................................................................................................................

2

If Then

The System LED is ON after the reboot. Go to Step 5 of the “Steps to perform LED

troubleshooting” (p. 2-14) procedure.

The System LED is still OFF after the reboot. Contact next level of support.

...................................................................................................................................................................................................

3

If Then

The System LED is ON at the end of the

upgrade or auto-configuration process.

Go to Step 5 of the “Steps to perform LED


The System LED is still FLASHING (SLOW)

at the end of the upgrade or auto-configuration

process.






and Reboot Action.


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...................................................................................................................................................................................................

4

If Then



The System LED is still FLASHING (SLOW)

or OFF.



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2-19

E N D O F S T E P S...................................................................................................................................................................................................



V2 Small Cell LED troubleshooting procedure

Purpose

This procedure describes the actions to perform according to the LED states of V2 Small

Cell devices.

Before you begin


• Ensure an appropriate mobile device is available.



• LED states can be checked remotely.

Troubleshooting procedures V2 Small Cell LED troubleshooting procedure

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Steps to perform LED troubleshooting

...................................................................................................................................................................................................

1 Compare the LED states of the Small Cell device you are troubleshooting to the LED

states in “LED states for V2 Small Cell devices” (p. 1-6).

...................................................................................................................................................................................................

2 If Then Else

The Power LED is ON. Continue. Device has a major hardware

fault. (LED is FLASHING).


...................................................................................................................................................................................................

3

If Then Else

The System LED is ON. Continue. Go to “Steps to check LEDSystem” (p. 2-17).

...................................................................................................................................................................................................

4

If Then Else

The Phone (Device) LED is

ON.

Continue.• Device is idle or has no

active calls (LED is

OFF). Continue.

• Device has maximum

number of RABs active

(LED is flashing).

Continue.

...................................................................................................................................................................................................

5

If Then Else

The Small Cell device has an

LED for GPS.

Go to “Step 6” of this

procedure.

Go to “Step 7” of this

procedure.


....................................................................................................................................................................................................................................

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2-21



...................................................................................................................................................................................................

6

If Then Else

The GPS LED is OFF. One of the following scenarios

applies:

• GPS Hardware has failed or is

not present when GPS Location

Detection is required.

• GPS Location has failed to

provide an accurate location fix.


Continue.

The GPS LED is ON and the

System LED is OFF.


location fix, which has failed the

authorization checks.


...................................................................................................................................................................................................

7 Check with HDM personnel the status of the Small Cell.

If Then Else

The status of the Small Cell

on the HDM indicates a

problem.

Go to “Steps to perform

on-site troubleshooting”

(p. 2-8).


properly.

Steps to check LED System

This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-14) procedure.

It is not a standalone procedure.


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E N D O F S T E P S...................................................................................................................................................................................................



...................................................................................................................................................................................................

1

If Then

The System LED is OFF. There could be a system error or backhaul

network problems.






and Reboot Action.


The System LED is FLASHING. A software upgrade or an auto-configuration

process is in progress.

Wait until it ends (about 15 minutes).Go to Step 3 of this procedure.

...................................................................................................................................................................................................

2

If Then



The System LED is still OFF after the reboot. Contact next level of support.

...................................................................................................................................................................................................

3

If Then

The System LED is ON at the end of the

upgrade or auto-configuration process.

Go to Step 5 of the “Steps to perform LED


The System LED is still FLASHING at the

end of the upgrade or auto-configuration

process.




HDM to manage the required device.2. From the Queue Action tab, select Reboot

and Reboot Action.


....................................................................................................................................................................................................................................

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2-23



...................................................................................................................................................................................................

4

If Then



The System LED is still FLASHING or OFF. Contact next level of support.


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Small Cell diagnostic

Diagnostic result summary

After Small diagnostics has been run , the parameter

BSR::diagnoseBSRAdditionalText contains the result of the check.You can read the result summary from the HDM via the following TR-069 command:

GetParameterValues(“diagnoseBSRAdditionalText”)

The diagnoseAdditionalText field is populated for a diagnose action as follows:

• executing <timestamp>

• pass <timestamp>

• fail <cause> <timestamp>

If <cause> has one of the following values:

• Diagnostic test incomplete to timeout of the diagnose action

• BSR not operational

• LCell not operational

Then send a technician to the site.

If <cause> has one of the following values:

• BSR Gateway not operational

• Voice gateway not operational

• Packet gateway not operational

• SCTP not operational

Then continue the troubleshooting procedure on the Small Cell Gateways of the cluster.

BSR diagnostic data

The Small Cell also provides diagnostic data for the following processes and activities in

the Diagnostics Results file.

• Stack dumps of recent core files ( /var/crash/ )

• Log/trace data and call failure report information

• System event history data ( /var/log/ )

• CPU/memory error log ( /var/log/ )

• Detection of tampering

Troubleshooting procedures Small Cell diagnostic

....................................................................................................................................................................................................................................

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2-25



Troubleshooting procedures Small Cell diagnostic

....................................................................................................................................................................................................................................

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Issue 8 June 2014



Document issue history

Purpose

The reissue history of this document is described in the following paragraphs.

Issue 7

The reissue history for Issue 7 is shown in the following table.

Table A-1 Issue 7, November 2013, Reason for reissue


LED state tables Update to V2 LED state tables for certificate download LED

display

“LED states for V2 Small Cell

devices” (p. 1-6)

LED state tables Update to “LED states for V2 Small Cell devices” overview

section to explicitly state which hardware version and devices

the LED states are applicable to.

“LED states for V2 Small Cell

devices” (p. 1-6)

Issue 6


Table A-2 Issue 6, September 2013, Reason for reissue


Documentation standards

update

Modified the Document support information in the About this

document section to adhere to documentation standards

“Document support” (p. ix)

Issue 5


Table A-3 Issue 5, April 2013, Reason for reissue


Diagnostic results file

directory information

Diagnostic results file directory information removed from

document as the file is only accessible by ALU support and not

customers.

“Small Cell diagnostic” (p. 2-25)

Issue 4


Document issue history Document issue history

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

A-2 Alcatel-Lucent – ProprietaryUse pursuant to applicable agreements


Issue 8 June 2014



Table A-4 Issue 4, March 2013, Reason for reissue



update

New standard document title page layout and graphic Title page of document

Issue 3


Table A-5 Issue 3, November 2012, Reason for reissue



update

New standard 17 digit document ordering number implemented

New document number: 3MN-01121-0300-UFZZA (previous

number: 401-387-096)

Title page of document

About this document section

Document footers

Issue 2


Table A-6 Issue 2, July 2012, Reason for reissue



update

Remove Small Cell login information as all remote debugging is

carried out from the management system.

“Small Cell remote troubleshooting

procedure” (p. 2-2)

Issue 1

Issue 1, July 2011, was the first publication of this document in support of the product's

first commercial availability. All content was new.


....................................................................................................................................................................................................................................

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A-3




....................................................................................................................................................................................................................................

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Glossary

...................................................................................................................................................................................................................................

Numerics

3G

Third Generation

...................................................................................................................................................................................................................................

B BCR

BSR Cluster Release

BSGBSR Signalling Gateway

BSR

Base Station Router

...................................................................................................................................................................................................................................

C CLI

Command Line Interface

CPU

Central Processing Unit

CS

Circuit Switched

...................................................................................................................................................................................................................................

D DNS

Domain Name Server

DSL

Digital Subscriber Line

...................................................................................................................................................................................................................................

G GDF

Generic Data File

GSM

Global System for Mobile Communications

....................................................................................................................................................................................................................................



GL-1



GUI

Graphical User Interface

...................................................................................................................................................................................................................................

H HDM

Home Device Manager

HNB

Home Node B

HNB-GW

Home Node B - Gateway

...................................................................................................................................................................................................................................

I IP

Internet Protocol

Iu-h

Iu-h Interface. The interface residing between an HNB (Home Node B) and the HNB-GW (Home

Node B - Gateway)

...................................................................................................................................................................................................................................

L LED

Light Emitting Diode

...................................................................................................................................................................................................................................

N NTP

Network Time Protocol

...................................................................................................................................................................................................................................

O OLCS

Online Customer Support

...................................................................................................................................................................................................................................

P PC

Personal Computer

PS

Packet Switched

...................................................................................................................................................................................................................................

S SCMS

Small Cell Management System

Glossary

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

GL-2 Alcatel-Lucent – ProprietaryUse pursuant to applicable agreements


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SCTP

Stream Control Transmission Protocol

SFTP

Secure File Transfer Protocol

SSHSecure Shell

...................................................................................................................................................................................................................................

T TR-069

The CPE WAN management protocol defined by the DSL Forum.

...................................................................................................................................................................................................................................

W W-CDMA

Wideband – Code Division Multiple Access

Glossary

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................



GL-3



Glossary

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

GL-4 Alcatel-Lucent – ProprietaryUse pursuant to applicable agreements


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Index

A additional information, ix

................................................................................................

B BLST

LEDs, Small Cell V1.x, 1-5

board level self-test sequence

LEDs, Small Cell V1.x, 1-5

................................................................................................

C conventions used, viii

................................................................................................

D document

how to use, viii

references, ix

document support, ix

................................................................................................

E error codes

Small Cell V1.x, 1-4

Ethernet LED, 1-8

................................................................................................

G GPS LED

LED states, 1-7................................................................................................

H how to comment, ix

how to order, ix

................................................................................................

I intended audience, vii

................................................................................................

L LED power checks, 2-16

LED System checks, 2-17, 2-22

LED troubleshooting, 2-13, 2-20

LED WAN (Network) checks, 2-17

LEDs

board level self-test sequence, Small, Cell V1.x, 1-5

error codes, Small Cell V1.x, 1-4

Ethernet LED, 1-8

GPS LED, 1-7

states, Small Cell V1.x, 1-2, 1-3

states, using Iu', 1-3

states, using Iuh, 1-2

V2 hardware states, 1-6

................................................................................................

O On-site troubleshooting, 2-8

................................................................................................

P phone numbers

for document support, ix

prerequisite knowledge, viii

................................................................................................

R reboot Small Cell

how to, 2-5

....................................................................................................................................................................................................................................



IN-1



related information, ix

remote troubleshooting, 2-2

................................................................................................

S Small Cell connectivity troubleshooting

how to, 2-11

Small Cell power injector troubleshooting

how to, 2-10

Small Cell status

from HDM, 2-6

State scenario's for V2 hardware, 1-8

supported systems, vii

................................................................................................

T technical support, ix

Troubleshooting

on-site, 2-8

troubleshooting

remotely, 2-2

Troubleshooting

using LEDs, 2-13, 2-20

Index

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9363 9364 Metro Cell Indoor and Outdoor - Troubleshooting

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Transcript of 9363 9364 Metro Cell Indoor and Outdoor - Troubleshooting