9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO)...
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Transcript of 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO)...
![Page 1: 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO) – costs of installing, operating & maintaining Includes.](https://reader036.fdocuments.in/reader036/viewer/2022082810/56649ebb5503460f94bc322d/html5/thumbnails/1.jpg)
9.3 Computer 9.3 Computer System SupportSystem Support
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Total Cost of Operating Total Cost of Operating Computer SystemsComputer Systems
Total Costs of Ownership (TCO) – costs of installing, operating & maintaining
• Includes– Purchasing & installing SW upgrades– Diagnosing/repairing HW, SW, network problems– Replacing HW, SW– Electricity & A/C– Training users & tech support– Staffing/running tech support depts
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Example 1Example 1Janis Markets, Inc has 96 desktop computers.
In March, Janis spent $64,222 on replacement computer parts. $30,707 on the labor to replace the parts $9229 on SW upgrades, and $6783 on the labor to upgrade the SW. What was the total spent on parts, upgrades, & labor? What was the avg spent per machine?
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Tech SupportTech Support • Outsourcing – some companies hire outside
firms for tech support
Example 2Bi-State Forms, Inc has 1864 computer users.
They wish to provide a ratio of tech support personnel to computer users of 1:50. How many tech support people will they need? If tech support people avg salaries of $4800 a month, what should be budgeted for their salaries for the year?
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Wrap It UpWrap It Up