Leadership

Legal and Ethical Behavior

Vision, Values and Mission

OrganizationSociety/Key Communities

Pets Pet Owners Local Communities

Strategy Development

Strategic Objectives/Goals

Action Plan

Performance Reviews

Daily Weekly MonthlyNestle Purina Pet Care Company (NPPC)

Safety Operational

Quality Financial

Production Market

Waste/Scrap

•Review levels & trends in data•Analyze cause of good and bad performance•Change action plans & strategies when needed

•Recruitment–Website–Employees–Longevity–Temporary Contractors

• Retention– Work/Life Balance– Adoption

Assistance– Backup Child Care– Bring Pets to Work– Elder Care– Lactation Lounge

(HQ)– On-site Services– Flextime– Peer Recognition

New Products•Buy Out•Develop Internally

Emergency Readiness

•Plans & procedures•Training for employees•Frequent drills & audits•Close relationships with local fire/police•Cross-Functional Emer. Response Teams

Key Requirements (Metrics)Key Performance Indicators (KPIs)

(Focus on Outputs or Outcomes)Process Performance Indicators (PPIs)

(Focused on Inputs & Process Measures)

Market Share Growth

Number of New Products Introduced

Shelf Space Allotments

Advertising/Promotion Effectiveness

Overall Performance of a TeamPersonal Performance Target for

Individual Employee

Weekly Operational Reviews•Owner for each Process & Sub-process•Analysis of metrics•Develop Action Plans