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9112i IP PHONE

RELEASE 1.4

USER GUIDE41-000111-00 -08

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Aastra Telecom will not accept liability for any damages and/or long

distance charges, which result from unauthorized and/or unlawfuluse.

While every effort has been made to ensure accuracy, Aastra Telecomwill not be liable for technical or editorial errors or omissionscontained within this documentation. The information containedin this documentation is subject to change without notice.

Copyright 2005 Aastra Telecom. www.aastra.com

All Rights Reserved.

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9112i IP Phone User Guide iii

SOFTWARE LICENSE AGREEMENT

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer apersonal, worldwide, non-transferable, non-sublicenseable and non-exclu-sive, restricted use license to use Software in object form solely with theEquipment for which the Software was intended. This Product may inte-

grate programs, licensed to Aastra by third party Suppliers, for distributionunder the terms of this agreement. These programs are confidential andproprietary, and are protected as such by copyright law as unpublishedworks and by international treaties to the fullest extent under the applica-ble law of the jurisdiction of the Customer. In addition, these confidentialand proprietary programs are works conforming to the requirements ofSection 401 of title 17 of the United States Code. Customer shall not dis-close to any third party such confidential and proprietary programs andinformation and shall not export licensed Software to any country except in

accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or dis-play Software furnished in object code form. Customer shall not modify,copy, reproduce, distribute, transcribe, translate or reduce to electronicmedium or machine readable form or language, derive source code with-out the express written consent of the Seller and its Suppliers, or dissemi-nate or otherwise disclose the Software to third parties. All Software

furnished hereunder (whether or not part of firmware), including all copiesthereof, are and shall remain the property of Seller and its Suppliers andare subject to the terms and conditions of this agreement. All rightsreserved.

Customer's use of this software shall be deemed to reflect Customer'sagreement to abide by the terms and conditions contained herein. Removalor modification of trademarks, copyright notices, logos, etc., or the use ofSoftware on any Equipment other than that for which it is intended, or any

other material breach of this Agreement, shall automatically terminate thislicense. If this Agreement is terminated for breach, Customer shall imme-diately discontinue use and destroy or return to Seller all licensed softwareand other confidential or proprietary information of Seller. In no eventshall Seller or its suppliers or licensors be liable for any damages whatso-ever (including without limitation, damages for loss of business profits,business interruption, loss of business information, other pecuniary loss, orconsequential damages) arising out of the use of or inability to use the soft-ware, even if Seller has been advised of the possibility of such damages.

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Table

ofCont

ents

v

Table of ContentsAbout This Guide.........................1

Documentation.............................1

Introduction ..................................1Phone Features ..........................1

Requirements..............................1

Installation and Set-up ................2

Getting Started.............................3

When You First Plug in Your

Phone.......................................3

Updating Your Phone..................3

Start up Screens .........................3Incomplete Config. ......................3

No Service ..................................3

Setting Your Options ..................4

Aastra Web UI...............................5

Finding Your Phones IP Address .

5

Accessing the Aastra Web UI .....5

User Password .............................6

Using Your Phone........................7

Hard Keys ...................................7

Navigation Arrow Keys................7

Programmable Keys ....................8

Setting Speeddial........................8

Setting a Key for"Do Not Disturb" (DND) ..........10

Setting a "Flash Key" ................10

Setting a Key for "XML".............11

Setting "Park/Pickup" Keys .......12

Editing a Programmable Key ....14

Deleting a Programmable Key ..14

Restarting your phone...............15

Making Calls...............................16

Dialing a Number ......................16

Using Handsfree Speakerphone...

16

Using a Headset........................16

Incoming Intercom Calls............17

Redial........................................18

Mute ..........................................18

Receiving Calls ..........................19

Answering an Incoming Call......19

Sending an Incoming Call to

Voicemail................................19

Handling Calls ............................19

The Swap Key ..........................19

Placing a Call on Hold ...............20

Transferring Calls......................20

Conferencing Calls....................21

Ending Calls ..............................22

Managing Calls...........................23Directory List .............................23

Callers List ................................26

Call Forwarding .........................28

Additional Features....................30

Suppressing DTMF Playback....30

Setting Ring Tones and Tone Sets

30

Stuttered Dial Tone ...................32Call Waiting Tone......................32

Language ....................................33

Troubleshooting Solutions........34

Limited Warranty........................37

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9112i IP Phone User Guide 1

Ab

outThis

Guide About This Guide

This guide explains how to useyour new 9112i phone. Not allfeatures listed are available bydefault. Contact your systemadministrator to find out which

features and services are availableon your system. Your systemadministrator also has the ability tocustomize some features on thisphone.

Documentation Aastra 9112i IP Installation

Guide installation and set-upinstructions, general featuresand functions, and basic optionslist customization. This guide isincluded in the box with yourphone.

Aastra SIP 9112i IP Phone UserGuide explains the mostcommonly used features and

functions. This guide can bedownloaded fromwww.aastra.com

Aastra SIP 480i/480i CT/9112i/9133i IP Phone AdministrationGuide explains how to set the9112i phone up on the networkand contains advanced configu-ration instructions for the 9112i.The Administrator Guide hasinstructions that are at anadminstrator level.

IntroductionThe 9112i IP telephone has all thefeatures of a regular businessphone, allowing you to make andreceive calls, transfer, conferenceand more. The 9112i IP telephoneprovides communication over an

IP Network using the SIP IPtelephony protocol.

Phone Features Three-line backlit display screen

2 Programmable buttons, whichcan be programmed as speeddials

Full-duplex speakerphone for

handsfree calls Built-in single port, 10/100

Ethernet jack

Power adapter

Requirements A SIP-based IP PBX system or

network installed and runningwith a number created for the

new 9112i IP phone. Adherence to SIP standard

RFC 3261.

Access to a configuration serverwhere you can store the firm-ware image and configurationfiles.The configuration server mustbe able to accept connections

anonymously. The IP phone must be config-

ured for a specific type of proto-col to use. (TFTP is enabled bydefault). You can configure thefollowing protocols on the IPphone:

- TFTP (Trivial File TransferProtocol)

- FTP (File Transfer Protocol)- HTTP (Hypertext Transfer

Protocol) A 802.3 Ethernet/Fast Ethernet

LAN

Category 5/5e straight throughcabling

Power adapter

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2 9112i IP Phone User Guide

Introduction

Installation and Set-upIf your system administrator hasnot already set-up your 9112iphone, please refer to theAastra9112i Installation Guide for basicinstallation and physical set-up of

the 9112i. For more advancedadministration and configurationinformation, system administratorsshould refer to the Aastra SIP 480i/480i CT/9112i/9133i IP PhoneAdministration Guide.

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GettingS

tarted Getting Started

The 9112i must be set up andconfigured prior to its first use.This section describes phonebehaviour and start up screens youmay see when the phone is first

plugged in,or when it is restarted.

When You First Plug in YourPhoneThe 9112i automatically begins thestart up sequence as soon as it isconnected. The phone goesthrough this process the first timeyou plug in your phone and everytime you restart your phone. Thefirst screen the phone displays isthe Aastra splash screen.

Updating Your PhoneAfter displaying the Aastra splashscreen, the 9112i checks settingsand looks for new configurationand firmware updates for thephone from the server. If a newupdate is found, the phonedisplays the message UpdatingConfig or New Firmware. Thismay take a few moments while thephone downloads the latestupdates.

Note: New updates to your phone canbe automatically scheduled fromthe server. This is set up on thephone system by your system

administrator and should bescheduled during non-businesshours or slow call periods.

Important! Do not unplug or removepower to the phone while it is checkingor installing firmware.Start up ScreensAfter the phone displays theAastra splash screen or after

downloading an update (if anupdate was available), the phonedisplays the Idle State screen:

The basic Idle State screen listsyour name, extension, and today'sdate and time. This screen isshown whenever your phone is notin use.

Incomplete Config.If your phone displays a

No Service

message without anyextension or user name at the endof the start up sequence instead ofthe Idle State screen, this meansyour system administrator has notset up your extension correctly.Contact your system administratorfor assistance.

No ServiceThe No Service or Networkdisconnected prompt appears onthe display and the telephonestatus light turns on when thephone is not properly connected tothe network, or the account has notbeen configured by theadministrator. The phone alsodisplays the default time and dateof 12:00am Jan. 1st, 2000. Checkthat the cables are tightlyconnected to the phone and to thewall jack.

) = I J H = ' E

C h e c k i n g f o r n e w

f i r m w a r e . . .

J o h n B u r n s

9 0 5 4 5 5 0 0 5 5

J u n 8 2 : 5 5 p m

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GettingStarte

d

The phone should automaticallydetect when the connection isreconnected and will display theNetwork Connected prompttemporarily. If changes have beenmade to your phone settings, youmay need to restart your phone.For more information on restartingyour phone, see "Restarting yourphone" on page 15.

For more information aboutconnecting your phone, refer to the

Aastra 9112i Installation Guideunder the section "Connecting tothe Network and to Power". Checkwith your system administrator forassistance.

Setting Your OptionsPressing theI buttongives you a list of configurableoptions.

These options allow you to

customize your phone settings.

The "Network Settings" and "SIPSettings" selections areadministrator level options, andrequire an administrator passwordto access. Setting defaults under"Phone Status" also requires anadministrator password. Theseoptions should only be set up andchanged by your systemadministrator.

For more information aboutcustomizing your phone, see thesection "Customizing Your Phone"in theAastra 9112i InstallationGuide.

For more information aboutadministrator options, contact yoursystem administrator.

1 Language

2 Time and Date

3 Set Ring Tone

4 Clear Msg. Wtg.

5 Contrast Level

6 Live Dialpad

7 Headset Settings

8 Call Forward

9 Network Settings

10 SIP Settings

11 Phone Status

12 User Password

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AastraW

ebUI Aastra Web UI

You can access the 9112i phonesoptions using the Aastra Web UI.

In order to access the AastraWeb UI, you will need to know theIP address of your phone.

Finding Your Phones IP Address

1. Press theI button onthe phone to enter the Option

List.2. Use theV key to scroll downthe list of options to

Phone Status and press theUkey to select.

3. Select "Network Port" and presstheU key.The IP address of your 9112i IPphone displays in the "IPAddress" field.

Accessing the Aastra Web UI

1. Open your web browser andenter the phones IP address orhost name into the address field.

2. At the prompt, enter your user-name and password and click

.

Note: For a user, the default user nameis user and the password fieldis left blank.

The Network Status window dis-

plays for the IP phone you areaccessing.

3. You can logout of the AastraWeb UI at any time by clickingLOGOFF.

The following categories display inthe side menu of the Aastra WebUI: Status, Operation, BasicSettings.StatusThe Status section displays thenetwork status and the MACaddress of the IP phone. It alsodisplays hardware and firmwareinformation about the IP phone.The information in the NetworkStatus window is read-only.

IP Phone UI

11 Phone Status

=Enter

=Next

1 Network Port

=Enter

=Next

IP Address:

10.40.50.112

=Exit

=Next

Aastra Web UI

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User

Password

OperationThe Operation section provides thefollowing options:

- User Password - Allows you tochange user password

- Programmable Keys - Allowsyou to configure up to 2programmable keys for aspecific function (speeddial, donot disturb (DND), ExtensibleMarkup Lanaguage (XML),flash, park, and pickup).

- Directory - Allows you to copythe Callers List and DirectoryList from your IP phone toyour PC.

- Reset - Allows you to restartthe IP phone when required.

Basic SettingsThe Basic Settings section providesthe following options:

- Preferences - Allows you to setsuppression of DTMFplayback, set incomingintercom settings, enable/

disable call waiting tone andstuttered dial tone, and setglobal tone set and ring tone.

- Call Forward - Allows you toset a phone numberdestination for where you wantcalls forwarded.

User PasswordThis category allows you to changethe web-access password for yourphone. Changing your passwordensures that only you can alteryour phone settings, and helpskeep your system secure. You canchange your user password usingthe IP phone UI or the Aastra Web

UI.

1. PressI on the phone toenter the Options List.

2. Select User Password andpressU.

3. Enter the current user passwordand pressU.

4. Enter the new user passwordand pressU.

5. Re-enter the new user passwordand pressU.A message, "PasswordChanged" displays on thescreen.

1. Click on Operation->UserPassword.

2. In the "Current Password" field,enter the current user password.

Note: By default, the user name isuser (all lowercase) and thepassword field is left blank. Ifyou have forgotten your pass-word, contact your systemadministrator for assistance.

3. In the "New Password" field,enter the new user password.

4. In the "Password Confirm"field, enter the new user pass-word again.

5. Click to save yourchanges.

IP Phone UI

Aastra Web UI

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UsingYourPhone Using Your Phone

The following sections describe thevarious 9112i phone key functions,and how they help you make andmanage your calls and callerinformation.

Hard KeysThe following hard keys labeled onyour phone are configured for thecall handling features:

Callersn Conferencel Transferk Redialm MutejThese keys are static and cannot beprogrammed or changed. They arelocated to the right of the dial pad.

The following keys are configuredfor managing phone features andsettings:

Options (I) Directory (J) Save (K) Delete (L) Swap (o)

These keys are static and cannot beprogrammed or changed. They arelocated to the far upper right of thedial pad.

Navigation Arrow KeysThe arrow keys located below thedisplay are navigation keys thatallow you to scroll through andselect various options.

Xfer

Conf

Options

Save

Delete

Directory

Swap

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Progr

ammableKeys 6. PressK to finish.

1. Click on Operation->Programmable Keys.

2. Select "Hard Key 1" or "HardKey 2".3. In the "Type" field, selectspeeddial to apply to the pro-

grammable key.4. In the "Value" field, enter thephone number or extension toapply to this hard key for speed-dialing.


6. Click on Operation->Reset.7. In the "Restart Phone" field

click to restart the IPphone.

Saving an Entry from the Redial,Callers, or Directory Lists to aSpeeddial keyTo save an entry from your Redial,Callers, or Directory lists from theIP phone:

1. Press the desired hard keyn orm.From Callers or Redial, scrollthrough the list to find the nameand number that you wish tosave to your speed dial.

2. PressK.3. Press the selected speed dial. If

the name is displayed with thenumber, both are saved to thespeed dial. If no name is dis-played, you can enter the nameusing the dial pad.

Aastra Web UI

S a v e d M e m o r y k e y

5 5 5 3 4 9 1 2 3 4

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ProgrammableKeys

Setting a Key for"Do Not Disturb" (DND)The IP phones have a feature youcan enable called "Do not Disturb(DND). The DND function allowsyou to turn "do not disturb" ON

and OFF.If DND is ON, callers calling intothe phone hear a busy signal or amessage, depending on how yoursystem administrator set up theconfiguration server. The secondline on the screen of the IP phoneshows when DND is set.

If the phone shares a line withother phones, only the phone thathas DND configured is affected.

You can set DND on theprogrammable keys using theAastra Web UI only. DND is not

configurable from the IP phone UI.


2. Select "Hard Key 1" or "HardKey 2".3. In the "Type" field, select do notdisturb to apply to the program-

mable key.




Setting a "Flash Key"You can set a programmable key togenerate a flash event when it ispressed on the 9112i. You do thisby setting the programmable keyto "flash". The IP phone generatesflash events only when a call isconnected and there is an activeRTP stream (for example, when the

call is not on hold).

1 Click onOperation->Programmable Keys.

2 Select a "Hard Key 1" through"Hard Key 7".3 In the "Type" field, select flash.

4 Click to save yourchanges.

5 Click on Operation->Reset.6 In the "Restart Phone" field


Aastra Web UI

Aastra Web UI

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Progr

ammableKeys Setting a Key for "XML"

The 9112i IP phone has a featureyou can enable called "XML"(Extensible Markup Language).

Setting a programmable key toXML allows you to access specialservices set up by your systemadministrator. These servicesinclude things like weather andtraffic reports, contact information,company info, stock quotes, orcustom call scripts. Contact yoursystem administrator for moreinformation.

You can set a programmable keyon the 9112i phone to use XMLusing the Aastra Web UI.However, the XML services mustbe set up by your systemadministrator before you can usethe key. Contact your systemadministrator for more

information.


2. Select "Hard Key 1" or "HardKey 2".3. In the "Type" field, select xml to

apply to the programmable key.

4. In the "Value" field, enter the IPaddress of the XML application.

Note: Contact your system administra-tor for the appropriate value to

enter in the "Value" field.5. Click to save yourchanges.



Accessing the XML ServiceAfter a system administrator hascreated and saved an XMLapplication to your IP phone, thecustomized service is ready for youto use.

Note: The programmable key on yourphone must be set to "XML".

1. Press the programmable keyconfigured for XML on the 9112i

phone.A "Custom Features" screendisplays (or a title configured byyour system administrator).

2. Use ther ands to scrollthrough the customized fea-tures.

3. For menu and directory services,select a service to display the

information for that customizedservice.Message services display to thescreen after pressing the pro-grammable key.For user input services, followthe prompts as appropriate.

4. To exit from the "CustomizedFeatures" screen, press the XMLprogrammable key again.

Aastra Web UI

IP Phone UI

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ProgrammableKeys

Setting "Park/Pickup" KeysThe 9112i phone has a park andpickup call feature that allows youto park a call and pickup a callwhen required.

The IP phones support the Park/

Pickup feature on the Asterisk,BroadWorks, Sylantro, and ININPBX servers.

You can set the programmablekeys on the 9112i to use the park/pickup feature by setting aprogrammable key as "Park" or"Pickup" and then:

specify a valueNote: The values you enter for eachsoftkey are dependent on thetype of server you are using(Asterisk, BroadWorks, Sylantro,or ININ PBX).

The park/pickup feature performsas follows:

When a call comes in, and youpickup the handset, you canpress the applicable "Park" pro-grammable key to park the call.

After the call is parked, you canpress the "Pickup" programma-ble key, followed by the applica-ble value to pickup the call.

You configure a Park and Pickupprogrammable configuration usingthe Aastra Web UI.

The following table provides thevalues you enter for the "ParkCall" and "Pickup Parked Call"fields in the Aastra Web UI.

PPark/Pickup Call Server Configuration Values

*Leave "value" fields blank to disable the park and pickup feature.Configuring Park/PickupUse the following procedure toconfigure park/pickup on the 9112i

phone.

1. Click on Operation->Programmable Keys and XML..

2. Pick a programmable key toconfigure for Parking a call.

3. In the "Type" field, select Park.4. In the "Value" field, enter the

approriate value based on theserver in your network.

Note: For values to enter in this field,see the table "PPark/Pickup CallServer Configuration Values" onpage 12.




Server Park Values* Pickup Values*Aasterisk 700 700Sylantro *98 *99BroadWorks *68 *88ININ PBX callpark pickup

Aastra Web UI
http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-

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Progr

ammableKeys Using the Park Call/PickupParked Call Feature

Use the following procedure on theIP phones to park a call and pickup a parked call.

Park a Call1. While on a live call, press the

"Park" softkey.2. Perform the following for your

specific server:

If the call is parked successfully,

the response is either a greetingvoice confirming that the callwas parked, or a hang upoccurs. The parked call partywill get music on hold.

3. If the call fails, you can pick upthe call (using the next proce-dure) and press the "Park" soft-key again to retry step 2.

Pickup a Parked Call1. Pick up the handset on the

phone.

2. Enter the extension numberwhere the call was parked.

3. Press the "Pickup" softkey.If the call pick up is successful,you are connected with theparked call.

For Asterisk Server

- Server announces the extensionnumber where the call has beenparked. Once the call is parked,

press theNkey to completeparking.

For BroadWorks Server- After you hear the greeting from

the CallPark server, enter theextension where you want to parkthe call.

For Sylnatro Server- Enter the extension number whereyou want to park the call, followed

by "#" key.For ININ Server- Enter the extension number where

you want to park the call, followedby "#" key.

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Restartingyour

phone Restarting your phone

You may want to restart yourphone to check for updates foryour phone on the server. You mayoccasionally need to restart yourphone to set changes or updates to

your phone or network settings.You may also need to restart yourphone if you have been asked to doso by your system administrator, orshould you experience any

unexpected behaviour.

1. Press theI button onthe phone to enter the OptionList.

2. Use theV key to scroll downthe list of options to Phone Sta-

tus and press theU key toselect.

3. Press theV key to scroll tothe Restart Phone option.

4. Press theU key to confirm andrestart the phone. If you do notwish to restart your phone,

press theT key to cancel.Note: Your phone will be out of service

temporarily during the restartand downloading process.

You can also restart your phone

through the Aastra Web UI.

1. Click on Operation->Reset.

2. Click .3. ClickOK at the confirmation

prompt.

IP Phone UI

Aastra Web UI

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MakingCalls

Making CallsThis section describes ways tomake calls on your 9112i phone,using your handset, speakerphone,or headset.

Dialing a NumberFirst, take the phone off-hook bylifting the handset, or by pressingq. At the dial tone, enterthe number you wish to call. If youare unable to make calls withincertain area codes, check with yoursystem administrator for any tollrestrictions placed on yourextension that may restrict youraccess to long distance area codesor dialing prefixes.

When your party picks up, a timerappears on your display thatrecords the length of your call.

Using Handsfree SpeakerphoneThe Handsfree feature allows youto speak to someone without usingthe handset or headset. Yourphone must be in either the

Speaker, Speaker/Headset orHeadset/Speaker Audio Mode.You can set your desired audiomode through #7. HeadsetSettings in the Options list. Formore information, see the section"Customizing Your Phone" in the9112i Installation Guide.

To dial using handsfree, first

pressq and enter anumber at the dial tone.

To answer a call on your phoneusing handsfree, pressq.

If you are in Speaker audiomode, lift the handset and pressq to switch betweenhandsfree and handset.

If you are in Speaker/Headset

audio mode, pressqto switch between handsfreeand headset.

When handsfree is on, thespeaker light turns on.

Using a HeadsetThe 9112i accepts headsets throughthe modular RJ9 jack on the back ofthe phone. Contact your telephone

equipment retailer or distributor topurchase a compatible headset.

Note: Customers should read andobserve all safety recommenda-tions contained in headset oper-ating guides when using anyheadset.

Advanced Volume Controls forthe Headset MicOn the 9112i, there are 3 optionsfor the headset microphone

volume.

To change the volume:1. PressI to enter the

Options list.

2. UseV to scroll down the listof options to Headset Settings

and pressU to select.3. PressV to scroll down to

headset/mic volumeand pressU to select.

4. UseV to scroll down the listand pressU to select yourdesired volume.

5. PressU to save changes andT to exit.IP Phone UI

= D i a l

IP Phone UI

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Making

Calls 6. If you do not wish to save

changes, pressT to return tothe previous screen.

Note: By default, the volume for theheadset microphone is set tomedium.

Making and Receiving CallsUsing a Headset

1. Ensure that you have selected aheadset audio mode by access-

ing the options list availablefrom the phone (under HeadsetSettings option).

2. Plug the headset into the jack.3. Press theq key to

obtain a dial tone or to answeran incoming call. Depending onthe audio mode selected from

the options menu, a dial tone oran incoming call will bereceived on either the headsetor the handsfree speakerphone.

4. PressNto end the call.Incoming Intercom CallsOn the 9112i, you can receiveincoming intercom calls only. By

default, the microphone for anincoming intercom call is OFF, andthe automatic answer for anintercom call is ON.

Using the Aastra Web UI, you canenable (turn ON) or disable (turnOFF) the microphone or automaticanswering (auto-answer) on the IP

phone for incoming intercom calls.If auto-answer is enabled on the IPphone, the phone plays a tone toalert the user before answering theintercom call. If auto-answer isdisabled, the phone rejects theincoming intercom call and sends abusy signal to the caller.

Enabling/Disabling M icrophoneand Auto-AnswerUse the following procedure toenable/disable the microphoneand/or auto-answer on the IP

phone.

1. Click on Basic Settings->Prefer-ences->Incoming IntercomSettings.

The "Microphone Mute" field isenabled by default (turnedOFF).

The "Auto-Answer" field isenabled by default (turned ON).

2. To disable the "MicrophoneMute" field (turn ON), uncheckthe check box.

3. To disable the "Auto-Answer"field (turn OFF), uncheck the

check box.4. Click to save yourchanges.



IP Phone UIAastra Web UI

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MakingCalls

Redial

Pressm to dial the mostrecent number you dialed from thephone. If you are off-hook and

pressm the last numberyou called will be called back. Ifyou are on-hook and pressm, a Redial Directory listappears on-screen. The redial list

stores up to the last 100 numbersyou called, allowing you to scrollthrough and select the number youwish to redial.

Note: Your system administrator canset your Redial key to speedial aspecific number. Contact yoursystem administrator for moreinformation.

Accessing the Redial List

1. If you are off-hook and pressm, the telephoneautomatically dials the last

number you called.2. If you are not on the phone,pressm to display themost recently dialed number

and useVW to scrollthrough the list to view theother numbers

3. PressV to see the secondmost recently dialed number, orW to see the oldest call onyour list.

4. To dial the displayed numberpressq , or lift theHandset

5. PressN or themkey to cancel.

Deleting from the Redial List

Note: You cannot delete individualentries in the Redial list.To Delete All Items:

1. Pressm .2. PressL, then pressL again at the prompt to

erase all items.

Mute

Press thee button at any timeto mute handset, headset orhandsfree. The speaker light willflash slowly and you can hear thecaller, but they cannot hear you. Toswitch mute on or off, presse.

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IP Phone UI

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R

eceiving

Calls Receiving Calls

When a call is ringing at yourextension, you will see the"Inbound Call" Screen.

Answering an Incoming Call

To answer the call: For handsfree operation, pressq for the incoming

call.

Pressq for hands-free or headset operation.

Note: The audio mode setting you haveselected in the options list under7. Headset Settings determinesif the call goes to handsfree orheadset operation. For moreinformation, see the section"Customizing Your Phone" inthe 9112i Installation Guide.

Lift the handset for handset

operation.If the phone is already connected

to a call, pressingo for thenew incoming call automaticallyplaces the connected call on holdand answers the new call. To

reconnect to a party, presso.

For more information aboutswapping a call see "The SwapKey"onpage 19.

If you cannot answer the call, thecaller goes to voice mail if voicemail has been configured for yourextension.

Sending an Incoming Call toVoicemailYou can send an incoming calldirectly to voicemail withoutanswering the call. To do this,

pressNwithout picking upthe handset. If you're already onthe phone your incoming callshould go directly to voicemail.Your phone screen displays a

voicemail icon ( ) along with

the number of waiting messages, ifyou have unheard messages

(example: x4).

Handling CallsWhen you are connected to a call,you can use the hard keys on thephone to place a call on hold,transfer a call, or conference.

The Swap KeyWhile youre on the phone, if thereis a second incoming call, pressingo places the current call onhold and answers the incoming

call. Pressingo again togglesbetween the two active calls. Athird call cannot be accepted.While in a call with no other

incoming calls, pressingohas no effect.o can be usedto switch back and forth between 2calls.

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Hand

lingCalls

To handle two calls: Presso to answer a sec-

ond incoming call. Your first callis automatically put on hold.

You can useo to jugglebetween the two calls.

To transfer a call to another line,

presso to answer, thenk to transfer the call,followed by the extension oroutside line number. See thesection 20 for more information.

If you or the other party hang upon an active call while a secondcall is on hold, the phoneremains in the standard holdstate.

Placing a Call on HoldWhen you place a call on hold,only your phone can retrieve the

call.

To place a call on hold:1. Connect to the call (if notalready connected).

2. Press the HoldO key.Your telephone set indicator lightin the upper right corner of yourphone will flash steadily to remindyou that you still have a call onhold. The screen will display "Call

Held". PressO again toreconnect to the held call.

When on HoldTo let your caller know that theyare still on hold, music plays softly(if this has been set up for yoursystem).

Automatic HoldWhen juggling between calls, youdo not have to press the holdbutton to go from one call to the

next. The phone will automaticallyput your current call on hold as

soon as you presso. Useo to toggle back and forthbetween held calls.

Transferring CallsBlind TransferA blind transfer is when youtransfer a call directly to anotherextension without consulting withthe person receiving the call. To dothis, simply complete the transferimmediately after you haveentered the number. The call goesdirectly to the extension or outsideline you transferred to. If the partyyou are transferring the call to doesnot answer, the transferred callrings back to your extension.

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Handling

Calls Consultive Transfer

You also have the option to consultwith the person you aretransferring the call to, before youcomplete the transfer. To do this,simply remain on the line until the

receiving party answers the call.After consulting with the receivingparty, you can either complete thetransfer or cancel the transfer to go

back to the original call.

To transfer a call to another exten-sion:1. Connect to the call you wish to

transfer (if not already con-nected).

2. Pressk . You willhear a dial tone as a second line

opens up.3. Enter the extension number ofthe person you wish to transferthe call to, or dial the outsidenumber of the person you wishto transfer the call to.

4. To complete a "blind" transfer,pressk again beforethe phone begins dialing. Tocomplete a consultive transfer,remain on the line to speak withthe party before pressingk again. To cancelthe transfer, select Cancel on thedisplay screen.

5. To go back to the original call,presso. Pressingowill alternate between the twoactive calls.

Conferencing CallsThe 9112i phone system supportsup to 3 parties (including yourself)in a conference call.

Note: Your system administrator canset your Conf key to speedial aspecific number. Contact yoursystem administrator for moreinformation.

To create a conference call1. Connect to the first party you

wish to include in the confer-ence (if not already connected).

2. Pressl. The phoneplaces the current call on holdand opens a new line.

3. Enter the extension number, ordial the outside number of theperson you wish to add to theconference.

4. If there is no answer, or if youpresso, the call isdropped and the original call isre-activated.

5. If the second party answers, youmay speak to the person and

use theo button to togglebetween calls. Pressingl again will completethe conference.

You can useVW to scrollthrough and see the numbers andnames (if available) of the partiesin the conference call.

Note: When a name is displayed, press-ingU drops the displayed partyfrom the call.

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Mana

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2. PressJ or a program-mable key. If a name is dis-played both the number andname are saved in Directory orthe programmable key. If noname or "Unknown Name" are dis-played you can enter the name

using the dial pad.3. PressK to finish.Saving from Hard keys to theDirectory

To save an entry from your Rediallist or Callers list:

1. Press the desired hard keyn orm.From Callers or Redial, scrollthrough the list to find the nameand number that you wish tosave to your directory.

2. PressK.3. PressJ. If the name is

displayed with the number,both are saved to the Directory.If no name is displayed, you canenter the name using the dialpad.

Entering a New Number andName into the Directory

1. PressK. At the "Save to?"prompt, pressJ.

2. Use the dial pad key to enter thenumber.

Note: To add a one second pause dur-ing number editing pressN.

3. PressK. At the "EnterName" prompt, use the dial padto select the letters. Continue topress the number key to accessthe next letter for that key (forexample, press 2 three times toaccess C). PressU to move tothe next space, or wait amoment and the cursor auto-matically advances. To insert aspace between letters, pressU. To backspace and erase amistake, pressT orL.

4. PressK to finish.

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anaging

Calls Editing in Directory

To edit a listing in your directory:1. PressJ.2. Access the entry you want to

edit by pressing the first letter ofthe name on the dial pad, andVW to scroll through thelist.

3. To begin editing pressT.PressT again to erase thenumbers or letters to the left oruse the dial pad to enter addi-tional digits or characters onceyou have saved the number. Ifyou don't want to change thenumber or name just pressJat any time to exit.

4. PressK to finish.Deleting Items from DirectoryThere are two ways to delete calls

from your directory.

To delete items one by one:1. PressJ.2. PressVW to find the item

you want to delete.

3. PressL, thenLagain at the prompt to erase theitem.

Deleting all items in the directory:1. PressJ.2. PressL, thenL

again at the prompt to erase allitems.

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Mana

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Callers ListThe 9112i telephone storesinformation on up to 200 incomingcalls in the Callers list. Yourtelephone logs the number andname (if available) of the caller,

when they last called, and thenumber of times they tried to reachyou. When the Callers list is full,the oldest call records are deletedto accommodate the information ofnew callers.

If the telephone number of anincoming or outgoing call matchesa number that you haveprogrammed with a name in aprogrammable key or theDirectory, the Callers list willdisplay the name and number.

The display shows you how manycallers have been added to the listsince you last checked it.

Callers List Screen Display

Accessing the Callers List

1. Pressn. PressVW to move through the Call-ers list. PressV to see themost recent call, orW to seethe oldest call on your list.

2. To dial the displayed numberjust pressj or lift theHandset.

3. PressT orn to can-cel.

Display Item Description

450-349-0438 Indicates you have returned the call from the Call-ers list.

N MAR 04 3:30pm 2x "N" indicates a new call.

XX New Callers When youre not on the telephone and not in theCallers list, the display shows you how many callers

have been added to the list since you last checked

it.

Indicates an unanswered call in the Callers list.

Indicates an answered call in the Callers list.

Indicates a Call Waiting call in the Callers list.

Indicates an incoming Call Waiting call.

John Burns9054550055

Jun 8 2:41pm 2X

"2x" indicates this caller has called twice. The dis-

play shows the date and time of the last call from

that caller.

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M

anaging

Calls Editing in the Callers ListImportant: The Callers list does not

save changes. Editing in the callerslist is generally used if you plan tocall the number and need to add aprefix.

In the Callers list, if a dial pad keyis pressed when a number and/or aname is displayed, the cursor willautomatically add the digit at theleft side of the number to enable

the entry of the prefix.

1. Pressn.2. PressVW to find the

entry you want to edit. PressV to view the most recentcall, orW to see the oldestcall on your list.3. Press any key on the dial pad tobegin editing.

4. To move the cursor one digit tothe right, pressU. To eraseone digit to the left of the cursor,

pressT.5. To dial the displayed number

pressj, or just liftthe handset.

Note: To add a one second pause dur-ing number editing pressO.

Deleting from the Callers ListThere are two ways to delete calls

from the Callers list.

To delete items one by one:1. Pressn.2. PressVW to find the item

you want to delete.

3. PressL, thenLagain at the prompt to erase theitem.

Deleting All Calls:1. Pressn.2. PressL, thenL

again at the prompt to erase allcalls.

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anaging

Calls 4. In the "Number of Rings" field,enter the number of rings you

want to set before the call isforwarded. Valid values are 1 to9.

5. Click to save the CallForward settings. The changes

are dynamic and are immedi-ately applied to the phone.

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AdditionalFeatures

Additional FeaturesThis section describes additionalfeatures you can set on the 9122iphone.

Suppressing DTMF PlaybackA feature on the IP phones allowsyou to enable or disable thesuppression of DTMF playbackwhen a number is dialed from theprogrammable keys.

When suppression of DTMFplayback is disabled, and you pressa programmable key, the IP phonedials the stored number anddisplays each digit as dialed in theLCD window.

When the suppression of DTMFplayback is enabled, the IP phonedials the stored number anddisplays the entire numberimmediately in the LCD window,allowing the call to be dialed faster.

DTMF playback suppression isdisabled by default. SuppressingDTMF playback can be configuredusing the Aastra Web UI.

Configuring Suppression ofDTMF PlaybackUse the following procedure toconfigure suppression of DTMF

playback.

1. Click on Basic Settings->Preferences->General.

2. Enable the "Suppress DTMFPlayback" field by checking thecheck box. (Disable this field byunchecking the box). Default isdisabled.

3. Click to save your set-tings. These changes are not

dynamic. You must restart yourIP phone for the changes to takeaffect.


click to restart the IPphone and apply the changes.

Setting Ring Tones and ToneSetsYou can configure ring tones andring tone sets on the IP phones.

Ring TonesThere are several distinct ringtones a user can select from to seton the IP phones. You can enable/disable these ring tones on a global

basis only.The following table identifies thevalid settings and default valuesfor each type of configurationmethod.

Aastra Web UI

Ring Tone Settings Table

ConfigurationMethod

ValidValues

DefaultValue

IP Phone UI Global:Tone 1Tone 2Tone 3Tone 4Tone 5Silent

Global:Tone 1

Aastra WebUI

Global:Tone 1Tone 2

Tone 3Tone 4Tone 5Silent

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AdditionalFe

atures Ring Tone Sets

In addition to ring tones, you canconfigure ring tone sets on aglobal-basis on the IP phone. Ringtone sets consist of tonescustomized for a specific country.

The ring tone sets you canconfigure on the IP phones are:

US (Default - also used in Canada) United Kingdom Italy Germany France Europe (generic tones) AustraliaWhen you configure the country'stone set, the country-specific toneis heard on the phone for thefollowing:

- dial tone- secondary dial tone- ring tone

- busy tone- congestion tones- call waiting tone- ring cadence pattern

You configure global ring tonesand tone sets using the Aastra WebUI and the IP Phone UI.

Configuring Ring Tones andTone SetsUse the following procedures toconfigure ring tones and tone sets

on the IP phone.


2. Select Tones.3. Select SetRing Tone.4. Select the type of ring tone

(Tone 1 through Tone 5,orSilent).

5. Select Set and then select Next.6. Select Tone Set.7. Select the country for which you

want to apply the tone set. Validvalues are Australia, Europe,France, Germany, Italy, UK, andUS. Default is US.

8. Select Set.The ring tone and tone set youselect is immediately applied tothe IP phone.

1. Click on Basic Settings->Preferences->Ring Tones.

2. In the "Ring Tones" section,select a country from the "ToneSet" field.

3. Select a value from the "GlobalRing Tone" field.Note: See the Ring Tone Settings Table

on page 30for valid values.

4. Click to save your set-tings. These changes are notdynamic. You must restart yourIP phone for the changes to takeaffect.


click to restart the IP

phone and apply the ring tone.

IP Phone UI

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http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-

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AdditionalFeatures

Stuttered Dial ToneYou can enable or disable theplaying of a stuttered dial tonewhen there is a message waiting onthe IP phone.

You can configure this feature

using the Aastra Web UI.Configuring Stuttered D ial ToneUse the folllowing procedures toconfigure stuttered dial tone on theIP phone.


2. Stuttered dial tone is enabled bydefault. If required, disable the"Stuttered Dial Tone" field byunchecking the check box.

3. Click to save your set-tings.

4. Click on Operation->Reset.5. In the "Restart Phone" fieldclick to restart the IPphone.

Call Waiting ToneYou can enable or disable theplaying of a call waiting tone whena caller is on an active call and anew call comes into the phone.

You can configure this feature

using the Aastra Web UI.Configuring Call Waiting ToneUse the folllowing procedures toconfigure a call waiting tone on theIP phone.


2. A call waiting tone is enabled bydefault. If required, disable the"Play Call Waiting Tone" fieldby unchecking the check box.

3. Click to save your set-tings.



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Lan

guage Language

Using the IP phone UI, you can setthe phones to use a specificlanguage to display.

When you set the language to useon the phone, all of the display

screens (menus, services, options,etc.) display in that language. Validlanguages for the IP phonesinclude English, French, Spanish,German, and Italian. Default isEnglish.

Setting LanguageYou set the language on the IP

phone using the Options key(I) on the IP phone.Note: A check mark displays beside the

language currently configured onthe IP phone.

Use the following procedure to set

the language for the IP phone.


2. Select Language and pressU.3. Use theVW to select a

language to display on the IP

phone and pressU. Valid val-ues are InEnglish (English),En francais (French), En espanol(Spanish), In Deutsch (German),or In italiano (Italian). Default isEnglish.

A message displays "confirmed".

Note: The language you select is imme-diately applied to the IP phoneUI display.

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Troubleshoot

ingSolutions

Troubleshooting SolutionsWhy is my display blank?Ensure that power is beingprovided to your phone. Make sureyour phone is plugged into apower source.

Why is my speakerphonenot working?If you press thed /f buttonand the speaker light flashes andyou do not hear dial tone throughthe speaker phone, the Set Audiooption in the phones Options listhas been set up for headset use.Pressd /f a second time and ifthe light goes out, the phone hasbeen set up to be used only with aheadset or handset. If the lightstays on steady and you hear dialtone, the phone has been set up sothat you can alternate between thespeakerphone and the headset by

pressingd /f . See the sectionCustomizing your phone inthe 9112i Installation Guide forinstructions on how to changethe Set Audio option.

Why cant I get a dial tone?Check for any loose connectionsand that the phone has been

installed properly. For installationinstructions, please refer to theInstallation and Setup section intheAastra 9112i Installation Guide provided with your phone.

Why doesnt my phone ring?Check the ring volume on yourphone. It may be turned down or

turned off. To adjust the ringervolume setting, press the volumebutton when the phone is on-hookand idle. For more information,refer to the Adjusting Volumesection in theAastra 9112i

Installation Guide provided withyour phone.

Why is the light not coming onwith a new Voice Mail Message?Your phone system or serviceprovider must provide VisualMessage Waiting service for thisfunction to work. Check with

your system administrator formore information.

How do I find the IP address ofmy phone?Instructions on where to findthe IP address of your phone canbe found in this guide in the sec-tion,

"Finding Your Phones IPAddress" on page 5.

How do I change my userpassword?You can change the user passwordfrom the IP phone UI or the Aastra

Web UI.


2. Select User Password andpressU.

3. Enter the current user passwordand pressU.

4. Enter the new user passwordand pressU.

5. Re-enter the new user passwordand pressU.A message, "Password

Changed" displays on thescreen.

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TroubleshootingSol

utions

1. Click on Operation->UserPassword.

2. In the "Current Password" field,enter the current user password.

Note: By default, the user name isuser (all lowercase) and thepassword field is left blank. Ifyou have forgotten your pass-word, contact your systemadministrator for assistance.

3. In the "New Password" field,enter the new user password.

4. In the "Password Confirm"field, enter the new user pass-word again.


For information on how to accessthe Aastra Web UI, go to the sec-tion "Accessing the Aastra WebUI" on page 5.

Why does my phone display"Bad Encrypted Config"?The IP phone displays "BadEncrypted Config" becauseencrypted configuration files areenabled but the decryption processhas failed.

Report this error to your systemadministrator.

How do I restart the IP phone?

1. Press theI button onthe phone to enter the OptionList.

2. Use theV key to scroll downthe list of options to Phone Sta-

tus and press theU key toselect.

3. Press theV key to scroll tothe Restart Phone option.

4. Press theU key to confirm andrestart the phone. If you do notwish to restart your phone,

press theT key to cancel.Note: Your phone will be out of service

temporarily during the restartand downloading process.

1. Click on Operation->Reset.

2. Click .3. ClickOK at the confirmation

prompt.

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LimitedWa

rranty

Limited WarrantyAastra Telecom warrants thisproduct against defects andmalfunctions during a one (1) yearperiod from the date of originalpurchase. If there is a defect or

malfunction, Aastra Telecom shall,at its option, and as the exclusiveremedy, either repair or replacethe telephone set at no charge, ifreturned within the warrantyperiod.

If replacement parts are used inmaking repairs, these parts may berefurbished, or may containrefurbished materials.If it is necessary to replace thetelephone set, it may be replacedwith a refurbished telephone of thesame design and color. If it shouldbecome necessary to repair orreplace a defective ormalfunctioning telephone set

under this warranty, the provisionsof this warranty shall apply to therepaired or replaced telephone setuntil the expiration of ninety (90)days from the date of pick up, orthe date of shipment to you, of therepaired or replacement set, oruntil the end of the originalwarranty period, whichever is

later. Proof of the original purchasedate is to be provided with alltelephone sets returned forwarranty repairs.

ExclusionsAastra Telecom does not warrantits telephone sets to be compatiblewith the equipment of any

particular telephone company.This warranty does not extend todamage to products resulting fromimproper installation or operation,alteration, accident, neglect, abuse,misuse, fire or natural causes suchas storms or floods, after thetelephone is in your possession.

Aastra Telecom shall not be liablefor any incidental or consequentialdamages, including, but notlimited to, loss, damage or expensedirectly or indirectly arising fromthe customers use of or inability touse this telephone, eitherseparately or in combination withother equipment. This paragraph,however, shall not apply toconsequential damages for injuryto the person in the case oftelephones used or bought for useprimarily for personal, family orhousehold purposes.

This warranty sets forth the entireliability and obligations ofAastra Telecom with respect tobreach of warranty, and thewarranties set forth or limitedherein are the sole warranties andare in lieu of all other warranties,expressed or implied, includingwarranties or fitness for particularpurpose and merchantability.

Warranty Repair ServicesShould the set fail during thewarranty period;

In North America, please call1-800-574-1611 for furtherinformation.

Outside North America, contactyour sales representative for returninstructions.

You will be responsible forshipping charges, if any. When youreturn this telephone for warrantyservice, you must present proof ofpurchase.

After Warranty ServiceAastra Telecom offers ongoingrepair and support for this product.This service provides repair orreplacement of your AastraTelecom product, at AastraTelecom's option, for a fixedcharge. You are responsible for all

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Limit

edWarranty

shipping charges. For furtherinformation and shippinginstructions;

In North America, contact ourservice information number: 1-800-574-1611. Outside North America,contact your sales representative.Note: Repairs to this product may be made

only by the manufacturer and itsauthorized agents, or by others whoare legally authorized. This restrictionapplies during and after the warrantyperiod. Unauthorized repair willvoid the warranty.

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If youve read this owners manual and consulted the Troubleshooting section andstill have problems, please visit our website at www.aastra.com or call 1-800-574-1611

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