901214 Addendum 4 In Place Interpretation and Document ... · Web viewThe cost per hour for...

COUNTY OF ALAMEDAADDENDUM No. 4

to

RFP No. 901214

for

In-Place Interpretation and Document Translation ServicesSpecification Clarification/Modification and Recap of the Networking/Bidders Conferences

Held on March 28 and March 31, 2014

This County of Alameda, General Services Agency (GSA), RFP Addendum has been electronically issued to potential bidders via e-mail. E-mail addresses used are those in the County’s Small Local Emerging Business (SLEB) Vendor Database or from other sources. If you have registered or are certified as a SLEB, please ensure that the complete and accurate e-mail address is noted and kept updated in the SLEB Vendor Database. This RFP Addendum will also be posted on the GSA Contracting Opportunities website located at http://www.acgov.org/gsa/purchasing/bid_content/ContractOpportunities.jsp.

**REVISED CALENDAR OF EVENTS

**REVISED BID FORM Please note that a revised Exhibit A-Bid Form is included with this Addendum that reflects the updated information on the bid submittal requirements and replaces the one on page 5 of Exhibit A in the RFP.**REVISED EXHIBIT B – INSURANCE REQUIREMENTSPlease note that a revised Exhibit B-Insurance Requirements Exhibit is included with this Addendum that reflects the updated minimum insurance limits, required by the County of Alameda, to be held by the Contractor performing on any contract awarded as a result of this RFP.

Alameda County is committed to reducing environmental impacts across our entire supply chain. If printing this document, please print only what you need, print double-sided, and use recycled-content paper.

1401 Lakeside Drive, Suite 907 Oakland, CA 94612Phone: 510-208-9600 Website: http://www.acgov.org/gsa/departments/purchasing/

http://www.acgov.org/gsa/departments/purchasing/

http://www.acgov.org/gsa/purchasing/bid_content/ContractOpportunities.jsp

County of Alameda, General Services Agency – Procurement and Support ServicesRFP No. 901214, Addendum No. 4

The following Sections have been modified to read as shown below. Changes made to the original RFP document are in bold print and highlighted, and deletions made have a strike through.

Page 10 of the RFP, Section II. CALENDAR OF EVENTS has been modified to read as follows:EVENT DATE/LOCATIONRequest Issued March 14, 2014Written Questions Due by 5:00 p.m. on March 31, 2014Networking/Bidders Conference #1

March 28, 2014 @ 2:00 p.m. at: County of AlamedaSocial Services AgencyCalifornia Poppy Room (A/B)24100 Amador Street

Hayward, CA 94545

COMPLETENetworking/Bidders Conference #2(Online conference option enabled for remote participation)

March 31, 2014 @ 10:00 a.m. at: General Services AgencyRoom 201, 2nd Floor1401 Lakeside DriveOakland, CA 94612OR remotely @ http://gsaalamedacounty.adobeconnect.com/admin/show-event-catalog

COMPLETE

Addendum No. 1 Issued April 15, 2014Addendum No. 2 Issued April 22, 2014 April 25, 2014Addendum No. 3 Issued May 2, 2014 May 16, 2014Addendum No. 4 Issued May 23, 2014 Response Due April 30, 2014 May 6, 2014 May 16, 2014 June 9, 2014 by 2:00

p.m. Evaluation Period May 8 - May 23, 2014 May 27-June 16, 2014, June 9-June 30,

2014Vendor Interviews May 22 - 23, 2014 June 17-June 16-June 17, 2014 June 27-June

30, 2014Board Letter Recommending Award Issued

July 8, 2014 July 30, 2014 August 12, 2014

Board Consideration Award Date

July 29, 2014 September 9, 2014

Contract Start Date August 13, 2014 September 24, 2014

RFP No. 901214, Addendum No. 4

http://gsaalamedacounty.adobeconnect.com/admin/show-event-catalog




Page 4 of the RFP, Section I, “Statement of Work”, Item A is revised as follows:It is the intent of these specifications, terms and conditions to describe to In-Person (face-to-face) Multilingual Interpretation Services, including In-Person American Sign Language (ASL) Services and Document Translation Services required by County of Alameda Social Services Agency Children and Family Services.

The County intends to award a three-year contract (with option to renew) to the bidder(s) selected as the most responsible bidder(s) whose response conforms to the RFP and meets the County’s requirements.

Page 5 of the RFP, Section I, under “Scope”, the last paragraph is revised as follows:CFS currently requires interpretive services in Spanish, American Sign Language, Vietnamese, Tongan, Cantonese, Mandarin, Urdu, Burmese, Farsi, Tagalog, and Korean. The contracted organization must continue provide interpretive services in those languages and additional languages, including but not limited to Dari, Laotian, Hindi, Mien, Pashto, Russian, Swahili, and Punjabi.

Page 6 of the RFP, Section I, “Statement of Work”, Item No. 1, under “Specific Requirements”, the first sentence is revised as follows:SSA expects to need approximately 600 1405 hours of in-person language services as well as the translation of several hundred documents in the coming fiscal year.

Page 7 of the RFP, Section I, “Statement of Work”, Item No. 2.a. under “Specific Requirements”, is revised as follows:Alameda County Social Services Agency (SSA) shall have quick and short notice access to an interpreter. Interpreter appointment requests of less than 24 hours advance notice must be met for all of the most commonly used languages.

1) Standard appointments for interpretation and/or translation service are made within 24 hours

2) Short Notice appointments are made in less than 24 hours to provide interpretation and/or translation service during business hours, between 8 a.m. and 5 p.m.

3) After Hours service is when interpretation service is provided between 5 p.m. and 8 a.m., regardless of when notice is given



Page 8 of the RFP, Section I, “Statement of Work”, Item E.2(c) is revised as follows: The Contractor shall have the capability of providing in all or most of the excess of one hundred fifty (150) language coverage, including the following:

American Sign Language Hmong SamoanArabic Ilocano SerbianArmenian Indonesian ShanghaineseBengali Italian SinhaleseBosnian Japanese SomaliBurmese Korean SpanishCambodian Laotian SwahiliCantonese Malay Tagalog Croatian Mandarin TamilCzech Mien ThaiDari Mongolian TibetanDutch Nepali TigrinyaFarsi Oromo ToishaneseFrench Pashto TonganFukienese Polish TurkishGerman Portuguese UrduGujarati Punjabi VietnameseHakka Romanian GermanHindi Russian Hakka

Page 8 of the RFP, Section I, “Statement of Work”, Item E.2 is revised to include Item “e” under “Requirements” as follows:e. The County will not reimburse Contractor for mileage or travel time. All costs must be included in the bid price.

Page 10 of the RFP, Section II, “Networking/Bidders Conferences”, Item No. 1 is revised as follows:Provide an opportunity for Small Local Emerging Businesses (SLEBs) and large firms to network and develop subcontracting relationships in order to participate in the contract(s) that may result from this RFP.

Page 2 of Exhibit A, Item No. 4 is revised as follows:The undersigned acknowledges receipt and acceptance of all addenda.

The undersigned agrees to the following terms, conditions, certifications, and requirements found on the County’s website:

Bid Protests / Appeals Process [http://www.acgov.org/gsa/departments/purchasing/policy/bidappeal.htm]


http://www.acgov.org/gsa/departments/purchasing/policy/bidappeal.htm

http://www.acgov.org/gsa/departments/purchasing/policy/bidappeal.htm


Debarment / Suspension Policy[http://www.acgov.org/gsa/departments/purchasing/policy/debar.htm]

Iran Contracting Act (ICA) of 2010[http://www.acgov.org/gsa/departments/purchasing/policy/ica.htm]

General Environmental Requirements[http://www.acgov.org/gsa/departments/purchasing/policy/environ.htm]

First Source[http://acgov.org/auditor/sleb/sourceprogram.htm]

Online Contract Compliance System[http://acgov.org/auditor/sleb/elation.htm]

General Requirements [http://www.acgov.org/gsa/departments/purchasing/policy/genreqs.htm]

Proprietary and Confidential Information[http://www.acgov.org/gsa/departments/purchasing/policy/proprietary.htm]

Page 7 of Exhibit A, Item No. 3(a) (1) is revised as follows:Bidders must use the templates on pages 11-12 9-10 of this Exhibit A – Bid Response Packet to provide references.

Page 7 of Exhibit A, Item No. 3(a) (2) is revised as follows:Bidders are to provide a list of three (3) current and three (3) former clients. References must be satisfactory as deemed solely by County. References should have similar scope, volume and requirements to those outlined in these specifications, terms and conditions. Bidders must verify the contact information for all references provided is current and valid. Bidders are strongly encouraged to notify all references that the County may be contacting them

to obtain a reference.

Page 7 of Exhibit A, Item No. 3(b) (1) is revised as follows:This shall include clarifications, exceptions and amendments, if any, to the RFP and associated Bid Documents, and shall be submitted with your bid response using the template on page 13 11 of this Exhibit A – Bid Response Packet.


http://www.acgov.org/gsa/departments/purchasing/policy/proprietary.htm

http://www.acgov.org/gsa/departments/purchasing/policy/proprietary.htm

http://www.acgov.org/gsa/departments/purchasing/policy/genreqs.htm

http://www.acgov.org/gsa/departments/purchasing/policy/genreqs.htm

http://acgov.org/auditor/sleb/elation.htm

http://www.acgov.org/gsa/departments/purchasing/policy/compliance.htm

http://acgov.org/auditor/sleb/sourceprogram.htm

http://www.acgov.org/gsa/departments/purchasing/policy/first.htm

http://www.acgov.org/gsa/departments/purchasing/policy/environ.htm

http://www.acgov.org/gsa/departments/purchasing/policy/environ.htm

http://www.acgov.org/gsa/departments/purchasing/policy/ica.htm

http://www.acgov.org/gsa/departments/purchasing/policy/ica.htm

http://www.acgov.org/gsa/departments/purchasing/policy/debar.htm

http://www.acgov.org/gsa/departments/purchasing/policy/debar.htm


Responses to Written Questions

Q1) Is this contract being awarded to a single vendor or multiple vendors? Does the County reserve the right to make that decision later? Does the County require any one vendor to have all the languages needed? Does the County expect to fulfill all the languages required with multiple vendors? What is the County’s preference? Is the incumbent vendor covering all the languages needed?

) The County reserves the right to make sure that it has the full complement of services needed. That may require one or multiple qualified vendors. In the past the contract has been awarded to multiple vendors. Also, as noted in the RFP on page 18, Item No. 4, under “Award”: “The County reserves the right to award to a single or multiple Contractors”. The County requires that the vendor(s) provide all languages that are needed. Please see page 3 of this Addendum, under “Specific Requirements”, Item 2.c., revised from the RFP, “The Contractor shall have the capability of providing in excess of one hundred fifty (150) language coverage…” The County has multiple incumbent vendors and each of them covers the languages needed.

Q2) What is the expected turnaround time for translation services? How many documents and what type and length of documents does the County anticipate for translation services?

) Per page 7 of the RFP, under “Specific Requirements”, “Alameda County Social Services Agency (SSA) shall have quick and short notice access to an interpreter”. Usually, the documents are one page letters from families to the court, notices of action and memos. However, Children and Family Services (CFS) also completes lengthy multi-page reports for families and the court.

Q3) Since the Bidder cannot alter the bid form, how can the County accommodate an offer of alternate pricing? Written translation services can be provided by a sole translator or by a team of linguists including a translator, editor and proofreader. Which approach is requested for this RFP? Would the County like pricing for both options?

A3) The Bidder may submit more than one bid form if they want to provide alternate pricing options. The Bidder can submit more than one bid form if they want to show pricing to be provided by a sole translator or by a team of linguists.

Q4) Does the vendor list located on the last page of the RFP, (Exhibit C) represent the incumbent vendors?

) The vendor list includes, but is not limited to, the incumbent vendors.

Q5) Are Bidders allowed to exercise the option to bid on one or both of the services required under this RFP or must they bid on both interpretation and translation services?

) Bidders are allowed to bid on either interpretation services or translation services, or both.



Q6) Will Small Business Enterprise, Disadvantaged Business Enterprise, and Women’s Business Enterprise (SBE/DBE/WBE) vendor status be taken into consideration?

) No, there will be no consideration given to SBE/DBE/WBE status.

Q7) Should Bidders be prepared to receive interpreter or translation requests after-hours?) The Contractor must be prepared for daily requests on a 24 hour basis. This is a 24-hour

operation. Interpreters are rarely used on the weekends but frequently used after hours during the week. Bidders should be prepared for requests at any time (24 hour basis). Per page 7 of the RFP, under “Specific Requirements”, Item 2.b., “Alameda County Social Services Agency (SSA) shall have quick and short notice access to an interpreter”. Per 8 of the RFP, also under “Specific Requirements”, Item 2.d., “Contractor shall maintain interpretation service capability 24 hours per day, seven days per week.” The standard notice for interpretation and/or translation requests is 24 hours, short notice is less than 24 hours’ notice given to provide interpretation and/or translation service during business hours, between 8 a.m. and 5 p.m., and after hours service is when interpretation service is provided between 5 p.m. and 8 a.m., regardless of when notice is given. Short notice fee quotations should be submitted in the revised bid form included in this Addendum for interpretation services and/or translation services, and after hours fee quotations should be included in this revised bid form for interpretation services.

Q8) On page 6 of the RFP, under “Specific Requirements”, Item No 1, it states that anticipated interpreting volume is 600 hours and in the Bid Form on page 5 of Exhibit A of the RFP form it says 1405 hours. Which number is correct?

) Please see the revised specification on page 3 of this Addendum. The correct number is 1405 hours.

Q9) Does the County know the relative demand of the different languages that need to be translated? What is the average need per month for interpreters for the additional languages listed on page 5 of the RFP under “Scope” and page 8 of the RFP, under “Specific Requirements’, Item No. 2.c.? What is the spend per language? Is there a breakdown of language usage (most used languages for translation, etc.)? What is the language mix and the percentage of usage for each language for interpretation services as well as for translation services?

) The County does not currently track usage, need or spend by language so this information is not available.

Q10) Will Bidders be penalized for bidding on a single service? How do Bidders indicate and respond to the RFP if they are only bidding for one service?

) No, bidders will not be penalized and may bid on a single service. The Bidder should fill out the relevant sections of the revised bid form included in this Addendum and indicate in their narrative what they are bidding on.

Q11) What was the total amount spent for this contract in 2013? For translation services only?RFP No. 901214, Addendum No. 4


) The County tracks expenditures by fiscal year. For the last fiscal year, July 1, 2012 through June 30, 2013, the County spent $118,000 on one vendor for both interpretation and translation services and $75,000 on the other vendor for interpretation services only.

Q12) Can Bidders utilize agency trained interpreters or are they required to utilize only interpreters who are certified or registered with the court? What percentage of assignments require court-certified interpreters?

) Bidders can utilize agency trained interpreters. According to page 6 of the RFP, under “Bidder Qualifications”, Item No. 1(a), “Bidder shall have a language proficiency certification, competency testing, or other verification procedure in place to verify competency as a condition of employment as an interpreter.” The percentage of assignments under this contract requiring court-certified interpreters is 0%, since the court uses their own interpreters and Children and Family Services (CFS) does not bring interpreters from their Contractors to court.

Q13) When a home situation arises, will the interpreters be arriving with the County’s Social Service Agency-Children and Family Services (CFS) liaison at the home in question or will they need to report first to CFS? Are proper arrival instructions provided as well as a contact’s phone on all cases? Does the clock start ticking upon arrival at the rendezvous point?

) Interpreters will transport themselves to their destinations. Proper arrival instructions and contact information will be provided. Travel time will not be reimbursed, so the start time will be the time of arrival. All related costs should be included in the price bid per hour.

Q14) What is the County’s policy if an interpreter arrives and the job is cancelled?) If a meeting is cancelled the interpreter will be notified at least 24 hours in advance. A

two hour minimum fee will be paid to the Contractor in the event of a cancellation that does not meet the cancellation deadline of 24 hours. A reference to the minimum fee is included in the revised Bid Form.

Q15) Many of the forms are already translated. Will the County be able to provide source files for both English and the target languages in order to create a translation memory so that a Bidder can match the content in future translations consistently? Are there any existing translation memory or glossaries that may be leveraged for cost savings?

) No, the County does not provide previous translations. Many of the forms that the County uses are provided by the State and the County may work with the winning vendor(s) by guiding them in the right direction. The County does not have any existing translation memory or glossaries.

Q16) What is the goal of the financial statements requirement from Dun and Bradstreet on page 8, Item No. 9.a. of Exhibit A?



) The financial statement requirement is one of the County requirements for bid responses on most RFPs and RFQs (Request for Quotation). It is used to verify the financial stability of the Bidder, and is also a pass fail Evaluation Criteria on page 13 of this RFP, (“Financial Stability”).

Q17) Is the County interested in video interpreting services as a backup for onsite?) No, the County does not have the capacity, at the moment, to utilize video interpretation

services.

Q18) Does the County already have specific Computer Assisted Translation (CAT) Memory Tools in place for some of these languages?

) No. The current vendors might use CAT tools but, if so, the County does not know how they are used. The County does not share previous translations.

Q19) Are there any interpreters or translators that the County already has a positive ongoing relationship with that it would like to keep working with so that vendors could add them to their pool of available linguists?

) No, the County does not work with individual interpreters or translators.

Q20) Will all jobs stem from one contact person or agency or can vendors expect to be providing services for several agencies at any given time?

) Most written translation requests will come from one contact person in CFS. In-person translation requests are scheduled by the individual person who needs the service. Other Agencies could request these services but the contract may have to be amended, and funds authorized, to accommodate that use.

Q21) What has been the biggest challenge for fulfilling services under this contract? Are there any new challenges that you anticipate?

) The biggest challenges in the past have included getting interpreters/translators at the last minute and getting someone who is trained to interpret a large meeting where simultaneous interpretation may be required in the language that is being spoken.

Q22) Simultaneous interpretation sometimes is a skill only mastered by certified interpreters. Is the County open to tier rates for those levels of skills?

) No, the County requirement is that Bidders have one fee structure.

Q23) Language fees can differ in price tremendously. Would the County be willing to modify the bid form?

) The County has revised the Bid Form, as included in this Addendum, to reflect the different pricing options based on the 11 most common languages listed from page 5 of the RFP, as revised on page 3 of this Addendum, and all other languages for both translation and interpretation services. The cost per hour for interpretation services and the cost per word for translation services must reflect the price at which the bidder can



deliver any of the required languages as noted in the revised specifications on page 3 of this Addendum. Services can be provided directly and/or through a subcontractor.

Q24) Is there a Small Local Emerging Business (SLEB) requirement for this RFP? Are Small Local Emerging Businesses (SLEB) given priority over other California bidders?

) No, the Bidder does not need to be a SLEB, since the contract will be federally funded and SLEB requirements are waived for federally funded contracts. Because there is no SLEB requirement for this RFP, SLEB vendors will not be given priority.

Q25) When are Contractors to expect payment for services? Will it be per job, per month for all services provided, or other?

A25) As stated on page 19 of the RFP, under “Invoicing”, Item No. 2 states that “County will use best efforts to make payment within thirty (30) days following receipt and review of invoice and upon complete satisfactory receipt of performance of services” and Item No. 8 states that “The County will pay Contractor monthly or as agreed upon, not to exceed the total RFP quoted in the bid response”.

Q26) Are the bidder qualifications listed on page 6 of the RFP, under “Bidder Qualifications”, Item No. 1.a., strictly enforced, specifically “bidder shall be regularly and continuously engaged in the business of providing language interpretation and translation services for at least five (5) years”?

) Yes, the five year minimum requirement is strictly enforced.

Q27) Is the County asking for one flat rate for both interpretation and translation? ) The County is asking for one flat rate, per hour within each category of the Bid form, for

interpretation services and/or one flat rate, per word, for translation services.

Q28) On page 7 of the RFP, under “Specific Requirements”, Item No. 2(b), it states that “Interpreter appointment requests of less than 24 hours advance notice must be met for all of the most commonly used languages”. Are the 11 languages listed on page 5 of the RFP under “Scope”, where it says, “CFS currently requires interpretive services in Spanish, American Sign Language, Vietnamese, Tongan, Cantonese, Mandarin, Urdu, Burmese, Farsi, Tagalog, and Korean” the most commonly used languages? If not, what are the languages that Children and Family Services (CFS) considers ‘commonly used’?

) Yes, the 11 languages listed on page 5 of the RFP, under “Scope” are the most commonly used languages and the languages considered most likely to be requested by CFS for interpretative services.

Q29) Has the same information been covered in both bidder’s conferences for this RFP or are they sequential?



) The information covered is based on the questions asked by the bidders who attended and may have been different from one day to the other. All questions and answers at the bidder’s conferences are included in this Addendum.

Q30) What is the anticipated contract value for this RFP? What is the anticipated contract value broken down by service type?

) The County is unsure of the current anticipated contract value for this RFP, both as a total and broken down by service type, and is therefore unable to provide it. Information available regarding amounts paid in FY 12-13 is stated in the answer to question 11 above.

Q31) Who is the incumbent for this contract and what rates are/were offered in the current/last contract period? Are the rates currently provided by the incumbents acceptable to the County?

) The incumbents are Accent on Languages and Excel Interpreting. The rates offered by are the following listed below. Please note that these rates from the vendors are not necessarily for Children and Family Services only, but may be for the entire Social Services Agency, and may include categories and criteria that are not asked for in the revised Bid Form included in this Addendum:Accent on Languages (as of August, 1, 2011-Interpretation Services only): Language RateMajor European languages $95/hourMajor Asian languages $105/hourMajor Middle Eastern & African languages $125/hourExotic languages (all other languages not specified in the three rows above)

$105/hour

American Sign Language (ASL) $105/hourSpecialty American Sign Language $130/hour

Excel Interpreting (as of 2012-Interpretation and Translation Services)On-Site Interpretation Services Certified/Registered Interpreter (All Languages, including ASL) Rates are fully burdened with travel time, mileage, toll, & any parking.

$135.00 an hour with a 2 hour minimum

Add $20.00 per hr <24 hrs requests 48 hours cancellation policy After hours, holiday, wknd, $20 per

hr Mileage will be billed at $0.55 (IRS)

per mile, roundtrip Time exceeding the two hour

minimum will be rounded to the nearest half hour



Translation Services (All Languages Except Spanish)

$0.28 per/word for all languages $0.21 per/word for Spanish $90 project minimum

FOR SPANISH, RATES ARE AS FOLLOWS:


Category 1 Category 2 Category 3 Category 4 Category 5 Category 6 Category 7 Reg. Hrs. 8-5pm

Less than 24hrs (M-F)

After hours

Weekends Weekends Holidays Holidays

M-F Request 5pm-7:59am

(Non-Holidays)

(Non-Holidays)

Reg. hours Overtime

fee applies M-F 8am-5pm 5pm-8am 8:00 am - 5:00 pm

5pm-8am

Qualified Qualified Qualified Qualified Qualified Qualified Qualified BASE RATE $80.00 (add

$20.00) (add $20.00)

(add $20.00)

(add $20.00)

(add $20.00)

(add $20.00)

per hour per hour per hour per hour per hour per hour Category 1 Category 2 Category 3 Category 4 Category 5 Category 6 Category 7 2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

Cacellation plcy

24 hr. notice

24 hr. notice

24 hr. notice

24 hr. notice

24 hr. notice

24 hr. notice

Certified & Certified & Certified & Certified & Certified & Certified & Certified & BASE RATE $135.00 (add

$20.00) (add $20.00)

(add $20.00)

(add $20.00)

(add $20.00)

(add $20.00)

2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

2 hr minimum

Cancellation plcy

48 hr notice

48 hr notice

48 hr notice

48 hr notice

48 hr notice

48 hr notice


For CERTIFIED INTERPRETERS (SPANISH), FEES ARE AS NOTED ABOVE QUALIFIED (SPANISH) INTERPRETERS (CHIA COMPLIANT): 2 hr. minimum and 24 hr. cancellation policy applies BASE RATE: $64.00 Added fees apply as noted above; fees vary depending on category. ASL RATES ARE AS FOLLOWS: 2 hr. minimum and 24 hr. cancellation policy applies BASE RATE: $85.00 Additional fees apply as noted above; fees vary depending on category *Rates include mileage, travel time, parking, toll, etc. *Rates include rare languages

Q32) Is it acceptable for the Bidder to bid for some languages but not all?) On page 3 of this Addendum, revised under Item B, “Scope” from the RFP, it states that

“CFS currently requires interpretive services in Spanish, American Sign Language, Vietnamese, Tongan, Cantonese, Mandarin, Urdu, Burmese, Farsi, Tagalog, and Korean. The contracted organization must continue provide interpretive services in those languages and additional languages, including but not limited to Dari, Laotian, Hindi, Mien, Pashto, Russian, Swahili, and Punjabi.” In addition, per page 4 of this Addendum, revised from under “Specific Requirements”, Item No. 2.c. of the RFP, it is stated that “The Contractor shall have the capability of providing all or most of the in excess of one hundred (150) language coverage…”

Q33) Is there an expectation that the Bidder will have an established proprietary certification process, or will recognition of external certifications and an internal linguistic qualification process suffice?

) As stated, on page 6, under “Bidder Qualifications”, Item No. 1.b., “Bidder shall have a language proficiency certification, competency testing, or other verification procedure in place to verify competency as a condition of employment as an interpreter”, so there must be a language proficiency certification, competency testing, or other verification procedure in place to verify competency.



Q34) What file formats will be used for the materials to be translated? Is there provision to provide pricing for desktop publishing services as a separate price as formatting charges will vary based on the format of the source file?

) Most of the documents will be provided in MS Word; however, Children and Family Service (CFS) will occasionally have PowerPoint or other document formats. All costs of providing translation services must be included in the price bid per word

Q35) What is the average project size in number of words?) The County is unable to provide this information because it is not currently available.

Q36) The Bid Form on page 5 of Exhibit A does not include line items for project minimums for translation. Including minimum fees for services is standard within the industry as it is common for smaller projects to require translation (i.e. 300 words or less). Please advise if it is acceptable for Bidders to include minimum fees for translation services, and if the bid form will be revised as such.

) It is not acceptable to qualify the bid price based on a minimum and the Bid form will not be revised to include minimum fees for translation services.

Q37) What constitutes “short notice”, as noted on page 6 of Exhibit A, for translation services, and what does it constitute for interpretation services? Does the County define “short notice” as being due within 24 hours?

) While 24 hours’ notice is the standard for both translation and interpretation services, per page 8 of the RFP, under “Specific Requirements”, Item No. 2.d., “Contractor shall maintain interpretation service capability 24 hours per day, seven days per week”. For both the interpretation and the translation services stated in this RFP, the County defines “short notice” as the Contractor being given less than 24 hours’ notice to provide the services requested during business hours, between 8 a.m. and 5 p.m.

Q38) Are translators and interpreters deemed “Key Personnel” according to Item No. 4 on page 8 of Exhibit A of the RFP? Translator and interpreter names and contact information is not typically included in a bid as this is proprietary information. Please advise if it is acceptable to withhold that information until after contract award.

) As noted on page 8 of Exhibit A, Item No. 4, “Bid responses shall include a complete list of all key personnel associated with the RFP. This list must include all key personnel who will provide services/training to County staff and all key personnel who will provide maintenance and support services”. If translators and interpreters fall under this list and the Bidder considers their contact information as proprietary, they can provide that information after the contract is awarded, pending notification to County and obtaining County’s approval.

Q39) Will the County allow Bidders from countries outside the U.S. to respond to this RFP? If yes, can Contractors perform the services as required in the RFP from outside the U.S.?



) Yes, the County will allow Bidders from countries outside the U.S. to respond to this RFP. Written translation can occur remotely, so Contractors are allowed to provide services from outside the U.S. for written translation only.

Q40) Are there bonus points awarded to Non-Profit Organizations? ) No, there are no bonus or preference points awarded to Non-Profit Organizations.

Q41) Should the Bidder’s most recent Dun & Bradstreet Supplier Qualifier Report, as required under page 8 of Exhibit A, “Required Documentation and Submittals”, Item No. 9(a), be sent directly to the attention of the Contracts Specialist whose information is listed on the title page as well as on page 20 of the RFP?

) No, the Dun & Bradstreet Supplier should only be included with the rest of the Bidder’s bid response packet, not sent separately and directly to the Contracts Specialist. The information required for the submittal is listed on page 21 of the RFP, under “Submittal of Bids”, Item No. 2.

Q42) What is the comparison percentage for assignments where more than two business days’ notice is given versus less than two business days? What percent of assignments have less than one business days’ notice given?

) The County is unable to provide this information because it is not currently available.

Q43) Will the County accept a two hour minimum per assignment?) The County will accept a two hour minimum per assignment for interpretation services.

Q44) Will the County reimburse mileage?) No, mileage will not be reimbursed by the County. All costs must be included in the price

quoted per hour.

Q45) How many documents and what type and length of documents does the County anticipate for translation?

) The County does not have information about the number of documents that will be translated under this contract. Usually, the documents are one page letters from families to the court, notices of action and memos. However, Children and Family Services (CFS) also completes lengthy multi-page reports for families and the court.

Q46) Will the County publish a list of both virtual and actual attendees to the networking /bidders conferences?

) Yes. The list of virtual and actual attendees is included in the last few pages of this Addendum, right before Exhibit C, “Vendor List”. This list is different from the vendor list in Exhibit C, which also includes Bidders who did not attend either of the bidder’s conferences.



Q47) Will preference be given to the Bidders who are able to provide both written translation and in-person interpreting as opposed to Bidders bidding on only one portion of the RFP?

) The County will equally consider Bidders who are able to provide one service as well as those who are able to provide both services.

Q48) As noted on page 7 of Exhibit A of the RFP, Item No. 3(a) (1), Bidders must use the “Current References” and “Former References” templates of Exhibit A to provide references and Bidders should provide a list of three current and three former clients. If the Bidder has retained their client base and thus does not have ‘former clients’, will three current references and an explanation of the lack of former clients on the “Exceptions, Clarifications, Amendments” template of Exhibit A be sufficient?

) The Bidder may submit a list of six current references in place of three current and three former references. The Bidder should make a note of their lack of three former references under page 11 of Exhibit A, “Exceptions, Clarifications, Amendments”. However, as stated on that page as well as on page 8 of Exhibit A, Item No. 3.b (2), “The County is under no obligation to accept any exceptions and such exceptions may be a basis for bid disqualification”.

Q49) Was the current contract with translation and interpreting vendors extended after the initial three-year term for an additional two years, or is the County searching for new vendors at the end of the initial three-year term? When was the current contract awarded to the County’s incumbents for the services listed in this RFP?

) The current contract was extended after the initial term of six and a half months for an additional two years, and another additional two years after that. The current contract was both initially approved to be awarded to the incumbents by the County’s Board of Supervisors and started on December, 2009.

Q50) The translation units of some school districts in California are currently using a manual of acceptable terms. These manuals were created in order to standardize certain recurring terms while using interpreting and translation services to communicate with the families of students. Does the County use or has it created a similar manual? If yes, can the County provide a copy to Bidders?

) The County has not used or created such a manual and is therefore unable to provide such a copy to Bidders.

Q51) Is there a template or can the County provide a sample of a monthly report of services rendered in order for Bidders to evaluate how extensive these reports should be?

) The County does not have a monthly report of services template or sample to provide Bidders.

Q52) If a Bidder has an extensive verification procedure in place and believes that this procedure is very redundant in order to evaluate competency as a condition of employment for an interpreter but does not currently contract outside certification services for this verification



process and is ready to describe the values of their in-house process as part of the RFP, can the County confirm that the absence of outside certification does not represent grounds for the rejection of the Bidder’s bid response?

) While page 6 of the RFP, under “Bidder Qualifications”, Item No. 1.b. it states that, “Bidder shall have a language proficiency certification, competency testing, or other verification procedure in place to verify competency as a condition of employment as an interpreter”, any verification procedure can be considered by County, as long as it in place by Contractor to verify competency as a condition of employment as an interpreter, per the bidder qualifications required.

Q53) Will Contractors be required to attend meetings in person, including those noted on page 7 of the RFP, under “Specific Requirements”, Item No. 1?

) Yes, Contractors will be required to attend meetings if they are providing in person interpretation services. Per page 7 of the RFP, under “Specific Requirements”, “Interpreters must be able to accurately translate oral communication involving two or more individuals. Verbal translation services may occur during, but are not limited to, Team Decision Making (TDM) meetings, Department staff home visits with clients, and meetings with clients at the Children and Family Services (CFS) office. A TDM meeting is a meeting held at an office, during which CFS staff, clients, community members, service providers, and others discuss and create a plan to best maintain the safety of a child. There may be approximately 2 – 10 participants in a TDM, and the interpreter must be able to accurately translate communication from all involved parties”. TDM meetings will require simultaneous interpretation services.

Q54) Can Bidders submit their bid responses via email? ) No, per page 22 of the RFP, under “Submittal of Bids”, Item No. 5, “No email (electronic)

or facsimile bids will be considered”.

Q55) A Bidder may be concerned for the safety of its interpreters, especially with CPS (Child Protective Services) high stakes encounter during a home visit. As a result, if a Bidder employs all its interpreters, covering all of them under a company-wide Workers Compensation policy, as well as Errors and Omissions and professional liability among other policies, this may put it at a competitive disadvantage to those agencies who deploy 1099 independent contractor interpreters, as most only carry workers compensation for their office staff, and assume interpreters will pay for their own policies. Will the County prohibit the use of 1099 independent contractor interpreters if they cannot provide a valid in-force workers compensation evidence of coverage? To determine this, will the County be asking for W-3 forms that demonstrate payroll census numbers of actual employees from 2013, or will the County just be asking for a general insurance certificate that denotes coverage, but does not identify, nor itemize the working employee interpreters who carry workers compensation? How will the Worker’s Compensation requirements be verified?

A55) All participants whose work falls under this contract must provide the minimum insurance required. Per the revised Exhibit B, “County of Alameda Minimum Insurance



Requirements”, under “Endorsements and Conditions”, Item D.5, “Contractor shall include all subcontractors as an insured (covered party) under its policies or shall verify that the subcontractor, under its own policies and endorsements, has complied with the insurance requirements in this agreement, including this exhibit”. Regarding verification of Worker’s Compensation requirements, per Item D.8. of Exhibit B, “Before commencing operations under this Agreement, Contractor shall provide Certificate(s) of Insurance and applicable insurance endorsements, in form and satisfactory to County, evidencing that all required insurance coverage is in effect. The County reserves the rights to require the Contractor to provide complete, certified copies of all required insurance policies. The required certificate(s) and endorsements must be sent as set forth in the Notices provision”.

Q56) Is there any criteria for the award of the contract regarding the responses to the different sections of the RFP since sometimes on RFPs, some areas carry more weight than others in the evaluation process to award a contract?

) Yes. Different evaluation criteria are weighted according to their importance to the CFS. Information about the evaluation criteria and their respective weights can be seen on pages 11-15 of the RFP.

Q57) It was mentioned that the contract is federally funded; does the County have any preference for Bidders who are also GSA (General Services Agency) contract holders?

) No, there will be no preference given to Bidders who are also GSA contract holders.



The following participants attended the Bidders’ Conferences:

Company Name / Address Representative Contact Information

A Word Journey Translation LLC19914 Texas Laurel Trl1010 Northern Blvd., Ste. 208Humble, TX 77346

Anca Hayes

Phone: 281-813-1827E-Mail: [email protected] Contractor: YesSubcontractor: Certified SLEB: No

Language World Services7220 Fair Oaks Blvd., Suite DCarmichael, CA 95608 Bill Glasser

Phone: 916-947-1010E-Mail: [email protected] Contractor: YesSubcontractor: Certified SLEB:

Accent on Languages1840 Alcatraz AvenueBerkeley, CA 94703

Eduardo Puyol-Martinez

Phone: 510-655-9470E-Mail: [email protected] Contractor: YesSubcontractor: Certified SLEB: Yes

Altamira Media544 N. Ventura Rd.Port Hueneme, CA 93041 Harry Abraham-Castillo


Lazar & Associates1516 S. Bundy DriveLos Angeles, CA 90025

Jamie Goldenson


Carmazzi Global Solutions8922 Beckington DriveElk Grove, CA 95624

Jen Weaver


Excel Interpreting, LLC1804 Tribute Rd., Ste. 205Sacramento, CA 95815

Koy Saephan


Pacific Interpreters1 Lower Ragsdale Drive, Bldg. 2Monterey, CA 93940

Lorena Gay





AvantPage1138 Villaverde LaneDavis, CA 95618

Luis Miguel


CTS Language Link911 Main St., Suite 10Vancouver, WA 98660

Maureen Tam


Telelanguage514 SW 6th Ave., 4th FloorPortland, CA 97204 Miriam Ludlow


MCIS Language Services789 Don Mills Road, Suite 608Toronto, Ontario, Canada M3C 1TS

Richard Brooks

Phone: E-Mail: [email protected] Contractor:Subcontractor: Certified SLEB:

MCIS Language Services789 Don Mills Road, Suite 608Toronto, Ontario, Canada M3C 1TS

Vivek Vijayapalan


Hanna Interpreting Services10783 Jamacha Blvd., Ste. 8Spring Valley, CA 91978

Tom Hanna


Language World Services, Inc.7220 Fair Oaks Blvd., Ste. DCarmichael, CA 95608

Lisa Spagnoli

Phone: 916-333-5247E-Mail: [email protected] Contractor: YesSubcontractor: Certified SLEB: No

Language World Services, Inc.7220 Fair Oaks Blvd., Ste. DCarmichael, CA 95608

Stacy Harjer

Phone: 916-333-5247x131 E-Mail: [email protected] Contractor: YesSubcontractor: Certified SLEB: No




Accent on Languages1840 Alcatraz Avenue, Ste. A1Berkeley, CA 94703

Francine Kuipers

Phone: 510-655-9469

E-Mail: [email protected] Contractor: YesSubcontractor: Certified SLEB: Yes

Bay Area Immigrant/Refugees Services (BAIRS)2515 Santa Clara Ave., #205Alameda, CA 94501

Rahim Aurang



EXHIBIT CVENDOR LIST

RFP No. 901214 – In-Place Interpretation and Document Translation Services

Below is the Vendor Bid List for this project consisting of vendors who been issued a copy of this RFP. This Vendor Bid List is being provided for informational purposes. This RFP Addendum is being issued to all vendors on the Vendor Bid List; the following revised vendor list includes contact information for each vendor attendee at the Networking/Bidders Conferences.

RFP No. 901214 - In-Place Interpretation and Document Translation ServicesBusiness Name Contact Phone Address City St Email

Accent on Languages Francine Kuipers

510-655-9470

1840 Alcatraz Ave, Ste A1 Berkeley CA [email protected]

Accent on LanguagesLea Mendelovitz

510-655-9470


Accent on LanguagesEduardo Puyol-Martinez

510-655-9470


Excel Interpreting Koy Saephan

800- 915-0638 ext. 103

1804 Tribute Rd., Suite 205 Sacramento CA [email protected]

Lazar & Associates Jamie Goldesnon

310-453-3302

1516 S. Bundy Drive, Suite 311 Los Angeles CA [email protected]

Language World Services Lisa Spagnoli

916-333-5247

7220 Fair Oaks Blvd., Ste. D Carmichael CA [email protected]

Language World Services Stacy Harjer

916-333-5247x131


Language World Services Bill Glasser 916-947-1010


Bay Area Immigrant & Refugee Services (BAIRS)

Rahim Aurang

510-759-3508

2515 Santa Clara Ave., #205 Alameda CA [email protected]

A WordJourney Translation, LLC Anca Hayes

281-813-1827

19914 Texas Laurel Trl Humble TX [email protected]

Human Touch Translations Ltd. Erika Nagy 646-358-4972

1010 Northern Blvd., Suite 208 Great Neck NY [email protected]

Altamira MediaHarry Abraham-Castillo

818-430-2779 544 N. Ventura Rd. Port Hueneme CA [email protected]

MCIS Language Services Vivek Vijayapalan

416-426-7051

789 Don Mills Road, Suite 608

Toronto, ON, Canada

[email protected]

MCIS Language Services Richard Brooks

416-426-7051

789 Don Mills Road, Suite 608

Toronto, ON, Canada

[email protected]

Carmazzi Global Solutions Jen Weaver 916-628-6799

8922 Beckington Drive Elk Grove CA [email protected]

Exhibit C – RFP No. 901214Page 1

mailto:[email protected]















Linguistica International Sabrina Morales

8819 South Redwood Road West Jordan UT [email protected]

Teleganguage, Inc. Miriam Ludlow

503-459-5665

514 SW 6th Ave., 4th Floor Portland OR [email protected]

Multilingual Connections, LLC Meredith Veto

773-292-5500

2418 W. Armitage Ave. Chicago IL [email protected]

CTS LanguageLInk Maureen Tam

360-433-0441

911 Main St., Suite 10 Vancouver WA [email protected]

Hanna Interpreting Services LLC Tom Hanna 619-741-0000

10783 Jamacha Blvd., Ste. 8 Spring Valley CA [email protected]

CE2 Corporation Consuelo Jocson

925-818-0883

6140 Stoneridge Mall Road, Suite 500

Pleasanton CA [email protected]

Morningside Translations Patricia Clay

415-912-0913

111 Pine Street, Ste. 1815 San Francisco CA [email protected]

LanguageLIne Solutions Lorena Gay 917-480-1721

1 Lower Ragsdale Dr., Bldg. 2 Monterey CA [email protected]

Avantpage Luis Miguel 530-867-1148 1138 Villaverde Ln Davis CA [email protected]

Targem Translations Brenda Friedman

718-384-8040 143 Rodney Street Brooklyn NY [email protected]

RussTech Language Services, Inc. Michael K. Launer

850-562-9811/9812

1338 Vickers Drive Tallahassee FL [email protected] or [email protected]

In Every Language Terena Bell 502-213-0317 [email protected]

Seven Outsource Christina Miller [email protected]

Julien Moe LLC (Moe Corporation) Julien Moe 212-882-1465 [email protected]

Languages Translation ServicesDaniel Shamebo

253-835-0107 34726 31st Ct SW Federal Way WA [email protected]

CommGap Lelani Craig [email protected]

Elite TransLingo Omar Mayar

510-332-0342 22294 City Center

Dr., Suite #5204 Hayward CA [email protected]

International Contact Norma Armon

510-836-1180 351 15th St. Oakland CA [email protected]

One Planet Maeve Murray

412-323-1050 ex:19 850 Ridge Avenue Pittsburgh PA [email protected]

Avid Translation Abeer Rafidi

650-525-9896

235 E. 3rd Avenue - Suite 202 San Mateo CA [email protected]

Exhibit C – RFP No. 901214Page 2




















BID FORMS (REVISED)

COST SHALL BE SUBMITTED ON EXHIBIT A AS IS. NO ALTERATIONS OR CHANGES OF ANY KIND ARE PERMITTED. Bid responses that do not comply will be subject to rejection in total. The cost quoted below shall include all taxes and all other charges, including travel expenses, and is the cost the County will pay for the three-year term of any contract that is a result of this bid. Bidder must submit the cost for either Interpretation or Translation services, or both, and must include the total of all costs submitted next to the Grand Total under the Summary of Costs table. Quantities listed herein are annual estimates based on past usage and are not to be construed as a commitment. No minimum or maximum is guaranteed or implied. Bidder hereby certifies to County that all representations, certifications, and statements made by Bidder, as set forth in this Bid Form and attachments are true and correct and are made under penalty of perjury pursuant to the laws of California.

INTERPRETATIONYear 1 Year 2 YEAR 3

DescriptionUnit of

Measure(A)

A B C D E F G

Estimated Annual

Quantity

UnitCost Per

Hour

Extended Cost

A*B=C

UnitCost Per

Hour

Extended Cost

A*D=E

UnitCost Per

Hour

Extended Cost

A*F=G

HOUR 1,405 $ $ $ $ $ $Interpretation 1(Face-to-Face), including American Sign Language (ASL) and Common languages: Spanish, Vietnamese, Tongan, Cantonese, Mandarin, Urdu, Burmese, Farsi, Tagalog and Korean. Standard 24 hour notice

HOUR 1405 854

Interpretation (Face-to-Face), including American Sign Language (ASL) and Common Languages: Short notice2– less than 24 hours

HOUR 100

Interpretation (Face-to-Face), including American Sign Language (ASL) and Common Languages: After

HOUR 100

1 Two hour minimum payment for interpretation services for all languages and for appointments for interpretation services for all languages cancelled with less than 24 hour notice.2 Short Notice-less than 24 hours’ notice given to provide interpretation and/or translation service during business hours, between 8 a.m. to 5 p.m.3 After Hours-when interpretation service is provided between 5 p.m. and 8 a.m., regardless of when notice is given.

Exhibit A (REVISED) – RFP No. 901214Page 1

hours3-5:00 P.M. to 8:00 A.M



Year 1 Year 2 YEAR 3

DescriptionUnit of

Measure(A)

A B C D E F G

Estimated Annual

Quantity

UnitCost Per

Hour

Extended Cost

A*B=C

UnitCost Per

Hour

Extended Cost

A*D=E

UnitCost Per

Hour

Extended Cost

A*F=G

HOUR 1,405 $ $ $ $ $ $Interpretation (Face-to-Face): All Other Languages. Standard 24 hour notice

HOUR 301

Interpretation (Face-to-Face): All Other Languages: Short notice – less than 24 hours

HOUR 25

Interpretation (Face-to-Face): All Other Languages: After hours 5:00 P.M. to 8:00 A.M

HOUR 25

Total-Year 1

Total-Year 2

Total-Year 3

TOTAL Three Year Cost (C+E+G) $

TRANSLATION

Year 1 Year 2 YEAR 3

DescriptionUnit of Measur

e

H I J K L M N

Estimated Annual

Quantity

UnitCost Per

Word

Extended CostH*I=J

UnitCost Per

Word

Extended Cost

H*K=L

UnitCost Per

Word

Extended Cost

H*M=N

Translation-Common languages: Spanish, Vietnamese, Tongan, Cantonese, Mandarin, Urdu, Burmese, Farsi, Tagalog and Korean. Standard 24 hour notice

WORD 73,980 $ $ $ $ $ $

Translation- Common Languages: Short notice – less than 24 hours

WORD 7,541

Translation: All other Languages. Standard 24 hour notice

WORD 22653

Translation: All Other Languages: Short notice – less than 24 hours

2126

Total-Year 1

Total-Year 2

Total-Year 3

TOTAL Three Year Cost (J+L+N) $

SUMMARY OF COSTS

Total Cost (INTERPRETATION) $

Total Cost (TRANSLATION) $

GRAND TOTAL $


EXHIBIT B (REVISED)INSURANCE REQUIREMENTS

Insurance certificates are not required at the time of submission; however, by signing Exhibit A – Bid Packet, the bidder agrees to meet the minimum insurance requirements stated in the RFP, prior to award. This documentation must be provided to the County, prior to award, and shall include an insurance certificate and additional insured certificate, naming the County of Alameda, which meets the minimum insurance requirements, as stated in this Exhibit B – Insurance Requirements.

The following page contains the minimum insurance limits, required by the County of Alameda, to be held by the Contractor performing on this RFP:

*** SEE NEXT PAGE FOR COUNTY OF ALAMEDA MINIMUM INSURANCE REQUIREMENTS ***

Exhibit B (REVISED) – RFP No. 901214Page 1

EXHIBIT B (REVISED)COUNTY OF ALAMEDA MINIMUM INSURANCE REQUIREMENTS

TYPE OF INSURANCE COVERAGES MINIMUM LIMITSA Commercial General Liability

Premises Liability; Products and Completed Operations; Contractual Liability; Personal Injury and Advertising Liability; Abuse, Molestation, Sexual Actions, and Assault and Battery

$1,000,000 per occurrence (CSL)

Bodily Injury and Property Damage

B Commercial or Business Automobile Liability

All owned vehicles, hired or leased vehicles, non-owned, borrowed and permissive uses. Personal Automobile Liability is acceptable for individual contractors with no transportation or hauling related activities

$1,000,000 per occurrence (CSL)

Any Auto

Bodily Injury and Property Damage

C Workers’ Compensation (WC) and Employers Liability (EL)

Required for all contractors with employees

WC: Statutory Limits

EL: $1,000,000 per accident for bodily injury or disease

D Professional Liability/Errors & Omissions Includes endorsements of contractual liability and defense and indemnification of the County

$1,000,000 per occurrence

$2,000,000 project aggregate

Endorsements and Conditions :

1. ADDITIONAL INSURED: All insurance required above with the exception of professional liability, commercial or business automobile liability, workers’ compensation and employers liability, shall be endorsed to name as additional insured: County of Alameda, its Board of Supervisors, the individual members thereof, and all County officers, agents, employees, volunteers, and representatives. The additional insured endorsement shall be at least as broad as ISO form number CG 20 38 04 13.

2. DURATION OF COVERAGE: All required insurance shall be maintained during the entire term of the Agreement. In addition, Insurance policies and coverage(s) written on a claims-made basis shall be maintained during the entire term of the Agreement and until 3 years following the later of termination of the Agreement and acceptance of all work provided under the Agreement, with the retroactive date of said insurance (as may be applicable) concurrent with the commencement of activities pursuant to this Agreement.

3. REDUCTION OR LIMIT OF OBLIGATION: All insurance policies, including excess and umbrella insurance policies, shall include an endorsement and be primary and non-contributory and will not seek contribution from any other insurance (or self-insurance) available to the County. The primary and non-contributory endorsement shall be at least as broad as ISO Form 20 01 04 13. Pursuant to the provisions of this Agreement insurance effected or procured by the Contractor shall not reduce or limit Contractor’s contractual obligation to indemnify and defend the Indemnified Parties.

4. INSURER FINANCIAL RATING: Insurance shall be maintained through an insurer with a A.M. Best Rating of no less than A:VII or equivalent, shall be admitted to the State of California unless otherwise waived by Risk Management, and with deductible amounts acceptable to the County. Acceptance of Contractor’s insurance by County shall not relieve or decrease the liability of Contractor hereunder. Any deductible or self-insured retention amount or other similar obligation under the policies shall be the sole responsibility of the Contractor.

5. SUBCONTRACTORS: Contractor shall include all subcontractors as an insured (covered party) under its policies or shall verify that the subcontractor, under its own policies and endorsements, has complied with the insurance requirements in this agreement, including this exhibit. The additional insured endorsement shall be at least as broad as ISO form number CG 20 38 04 13.

6. JOINT VENTURES: If Contractor is an association, partnership or other joint business venture, required insurance shall be provided by one of the following methods:– Separate insurance policies issued for each individual entity, with each entity included as a “Named Insured” (covered party), or at minimum

named as an “Additional Insured” on the other’s policies. Coverage shall be at least as broad as in the ISO Forms named above. – Joint insurance program with the association, partnership or other joint business venture included as a “Named Insured”.

7. CANCELLATION OF INSURANCE: All insurance shall be required to provide thirty (30) days advance written notice to the County of cancellation.8. CERTIFICATE OF INSURANCE: Before commencing operations under this Agreement, Contractor shall provide Certificate(s) of Insurance and

applicable insurance endorsements, in form and satisfactory to County, evidencing that all required insurance coverage is in effect. The County reserves the rights to require the Contractor to provide complete, certified copies of all required insurance policies. The required certificate(s) and endorsements must be sent as set forth in the Notices provision.

Without limiting any other obligation or liability under this Agreement, the Contractor, at its sole cost and expense, shall secure and keep in force during the entire term of the Agreement or longer, as may be specified below, the following minimum insurance coverage, limits and endorsements:

Page 1 of 1 Form 2003-1 (Rev. 02/18/14) Certificate C-2A

Exhibit B (REVISED) – RFP No. 901214Page 2

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